Volkswagen India Complaints & Reviews

I bought a vw toureg 2011 model from vw india which was previously owned and maintained by vw india and i used the car for 15, 000 km with out any problem, i gave the car for a regular service to vw palace road in bangalore and was told that there is a small oil leak from one oring and that the oring had to be ordered and it would cost me rs 2, 500, i agreed and asked them to go ahead after two weeks of keeping my car they call me and say that parts worth rs 1, 50, 000 have to be changed i was shocked and very hesitantly i further agreed to have that done too now after keeping my car for over two months one mr purshotam from the service station calls me and says the battery is dead and the starter motor has to be replaced and it would cost me rs 50, 000 more, please note that my car had worked absolutely fine with out even a single problem and now i am being cheated by the official service station by asking me to change soo many parts in the engine at just 50, 000 km, i am totally shocked and surprised at the same time as to how a company like vw could deal and behave in such a way. This a pure case of cheating and am bringing it your notice and want you to revert back to me regarding this matter

Thanking you
Mehul patel
+[protected]

last month i bought new polo petrol on 4th of June, on 4th July problem started with the car i.e. air bag symbol continues on in cluster, i immediately approach to dealer BU bhandari wakad. After diagnosis come to know that air bag control module is faulty & it require to change & it will take 3 to 4 days for rectify, it was very shameful to me because new car is having problem in just one month.if in one month part like air bag control module is faulty how can i trust that in future car will run without any problem.

my vehicle polo gp under gone an accident before two month and the vehicle had already been reported in the workshop on 10th may.But the work was not at all carried out and no responsible action taken from there.Is this the responsibility of an dealer .The worst one i seen

Dear Volkswagen India, I own a Polo purchased on June'2012. Customer Name : Ajitesh Narang Vehicle Model: Polo Registration number : MP-13-AB-1600 Workshop/Dealer Name & Location : Shirani Automotive Pvt. Ltd. 20/2, A.B. Road, Dewas Naka, Near Lasudia Police Station, Indore - 452 010 Madhya Pradesh. I met with an accident on 3rd June'2015 night and i put my car to the service centre on 4th of June 2015 and they told that their could be some internal engine problem but they are not sure at that moment prior opening the engine. Its been more than a month and nobody informed or updated me about the progress of my car. Mr. Parvez Pathan GM service is very rude person i have ever met in my lifetime in dealing with such operations. Everytime i had to call at the service center and nobody takes the ownership of the service, they use to say that it will take some more time to investigate the whole losses. And after a month when I called, they told that all the Injectors got damaged during the accident(Wondering, why it took a month to figure out that the Injectors are damaged). The same thing when i told to my insurance company they immediately refused to include the injectors as its been more than a month. I have a very good repulation socially and use to service all my cars on a timely manner. But such type of behavious is unexpected by Volkswagen India and its damaging the Market reputation. I am badly frustrated and will not suggest anyone to go with Volkswagen in future. If i found that no actions have been taken then I had to file a Legal Case against the Company with appropriate chargers. Last but not the least and adding more : I have multiple cars of different top brands including Volkswagen but i have never ever seen such disappointing hospitality, rudeness as if Mr. Parvez is uneducated or dont have manner and etiquette. I hope this request of mine would make some difference.

I own a Volkswagen Jetta Highline AT, which I purchased in the year 2011 from Vadodara. Registeration Number of my car is GJ 01 E 2880. I am writing this mail in deepest of angst and after losing my complete patience with the service team of Volkswagen Thane Dealership. It has been more than 18 months now, the rubber bead of the rear two doors of my car is damaged and everytime I give my car for servicing(currently, I am residing in Thane(Maharashtra) and since last 1.5 years have been giving the car for servicing to their Ghdbunder Road, Thane Office, I have been asking for the replacement for the same. 5 times aleady, I have been given the quotation of the same and every time on asking to go ahead with the replacement, I have been shown the doors saying that the said parts is unavailable and the order has been placed. I feel completely cheated with this attitude of Volkswagen towards their customers.

My passat car UK 07 AS 4703, the dealer have made an order no. [protected] which have not been dispatched from your side I have no information when this part will be available. I have three cars of volkswagon but I am regularly facing the same problem every time when I need some part of the car i have to wait for a long time.So I request you to kindly avail this part at the earliest. thanks Rajesh Khanna

Please find below email sent to Service Center of Volkswagen One and Half Year ago and acknowledgement of that email from service center. But after that no solution is provided till today. Please help me with resolving this issue. From: vishal.[protected]@gmail.com [mailto:vishal.[protected]@gmail.com] On Behalf Of Vishal thamman Sent: Monday, May 12, 2014 5:04 PM To: [protected]@vw-bangaloremotors.co.in Subject: VM Polo Clutch Break down Issue To whom so ever it may concern.. As discussed upon call with ... mobile no. [protected] I have purchased VM Polo Trend Line in July 2013 in Ludhiana, Punjab. Same day of delivery I have driven car from Ludhiana to Bangalore for a Run of 3000kms. For a trip of Bangalore - Vellore in Feb 2014 after a run of 200kms on a constant speed suddenly Clutch breaks down on one of the turn. I was very happy with the support provided by On Road Assistance by VW. But on the same hand I receive a call from Vellore VW-office next day about the issue. As according to them Clutch was not used properly and it was used many times which cause this failure. Which means we should not drive VW Polo in Bangalore - Traffic ? and VW vehicles are not CAPABLE ENOUGH TO DRIVE IN BANGALORE.? If somebody is familiar with Bangalore traffic, that person know - more than accelerator, clutch is pressed. And I have driven it successfully for 200kms and suddenly on one stop clutch stopped working in the middle of the Road. I raised this issue so many times in VW head office, but every time issue was transferred to a service center, and no service center will agree to cover any damage in warranty that easily. They will try to humiliate the customer as this becomes one of liability because customer had already spent on purchasing and want his vehicle back home. I waited for one month as I was not having any other option and there was NO HELP FROM VOLKSWAGEN. Secondly, he gave me information which is no where written in book let provided on time of purchase. That Clutch warranty is only for 6 months / 10000Kms. That means I have to spend 40k every 6 months. Nobody proved this point as it is not written anywhere. I want this point in booklets provided on day of purchase. Hopefully this email will reach in right hands. Vehicle no : PB 10 EF 7888 Polo Trendline Thanks for not helping. -Vishal SSE - PwC Bangalore [protected]

To Whomsoever it may concern, I have a Volkswagen Vento which is hardly a year old, and the service center here in Bangalore, Hosur Road(Elite Motors have found that there is a manufacturing defect in the electrical unit. I am really shocked to know that Volkswagen manufactures such faulty cars. Secondly, it has taken about a week and I still haven't received my car, nor was an temporary car given. I am truly very sad about my experience with Volkswagen. If this isn't resolved at the earliest, I will take it to the next level. As high as possible. 1. I needed to know when my car would be delivered back to me - NO TAT given 2. No replacement vehicle given My vehicle registration number is TN70p 1370

We purchased vehicle on 30.10.2014, Invoice no VWS/1415/540, Chasis no : WVWJ14601FT029045, Model no : VMP0L015TD166KHLBSIV Seller branch: VOLKSWAGEN SECUNDERABAD(A Division of PPS Motors Pvt Ltd) we called many times for service but there is no reponse from your side till now pls send a person to take a car for service.

Dear sir, I had purchased VW Passat and it is due for Service. I had called ATR Cars but No response, I noticed their Workshop had been closed. I would like to check on the New Service Dealer for VW Cars Visakhapatnam. I would like to know who is the Next VW dealer and what is new dealer address, and Telephone nos. (When is New Dealer will be opening, Is there any emergency Telephone we can contact in Vizag) VW is such a big company and there is no response, How the cars can be serviced in Visakhapatnam (Andhra Pradesh) Regards, V.Ramakrishna [protected]. Vizag.

i have send my car for the free check-up after 7500 kms driven.when the car return in the evening i saw that some warming lights are flashing .By getting the information about those warning lights from the car's manual, it was a problem in engine system management, another warning light's of pre-heated engine.when i open the hood of the car and check the engine oil, not a single drop was there in the car . If there will be high damage in car's engine i want the needful efforts and i want the information about all my car. the service station was - 68/3, Najafgarh Road, Near Moti Nagar New Delhi

I am the owner of a polo1.2 Volkswagen car Which i bought on October 23, 2014. Sir, i want your concern over the matter that i was travelling from bareilly to shahjahanpur on may 26, 2015 Car jumped on a pot hole on road and radiator water got drained. My Car was picked by bareilly dealer from shahjahanpur later on. Now dealer told me that engine and radiator is damaged and engine is not covered in insurance policy. First issue is when i purchased car the deal was ₹6, 80, 000 on road and no other expenses. Now insurance company bajaj allianz general insurance company Ltd. is saying engine is not covered by this policy. I want to know the responsibility of the dealer in the case because he made the insurance himself and did not tell me which insurance policy he made. For saving some amount of money, he made the wrong policy. Second issue is that only eight months old car is damaged by jumping on road while my confidence was polo is very heavy and safe car but it totally disappointed me. Sir, i have been using hyundai's car, honda city and maruti zen car also since a long time but this situation never happened while road jumps seldom occur and is a quite general thing. This dealer has been doing a lot of mistakes in the past also, for instance, not giving the accessories with the car, not providing original papers etc.. So i humbly request you to pay attention over my concern as I am unable to use my car from over a month now and kindly replace the engine soon so that i continue to believe in polo.

Dear sir/madam, I had conversation with your representative for my issue but I am very sad to inform you that no actions have been taken till now. My complaint was that I purchased my new polo highline last december. At that time they were offering customers a free insurance with polo car. I asked them kindly do it bumper to bumper. And they were agreed to that. The salesperson handed it over to me the insurance amount was 25000. But one they after that they called and corrected amount with 18000 I asked them why so?? They said "sorry sir mistakenly we have written 25000 it is 18000 and it will cover bumper to bumper". Few days back I went for free 7500km servicing. My car got damaged from front asked them to apply for insurance but that time they said it will be of no use as your insurance I comprehensive not bumper to bumper you have to pay. I called that salesperson who sold me that insurance. He was denying to me that he never promised like that. I have proof with me. Please find the solution. I can't expect such a forgery from well reputed brand like volkswagen. Reg no of my car JH05BC 5478 ASHIS KUMAR PANDEY [protected]

Good Day I was very much excited with the to be a part of Volkswagen family but unfortunately highly disappointed with the dealers support. I own a polo comfortline tdi. Evrery executive was after me before i bought, i was called number of times to give the ratings as 12 out of 12 as the feed back. I did that keeping in mind that i will be served with due respect at a later stage. I bought a car from atrica automobile patpatganj delhi....

i am very dissatisfied from my car Volkswagen Polo Tdi 2014, car has a knocking problem and is running on diesel fuel . i have visited the service station of volkswagen chandigarh 1 phase, 3 times regarding the knocking problem . i want the company to change my injectors . please show some concern for your customers .

DEAR SIR. I M ROHIT FROM RAJKOT. I HAVE A COMPLAINT AGAINST VW SERVICE DEPARTMENT. IN EVERY TIME WHEN WE DROP THE CAR FOR A SERVICE THERE IS NOBODY EMPLOYEE WILL HANDLED YOU. EVERY TIME WE NEED TO SEET THERE MINIMUM FOR A HALF N HOUR. SO VERY LAZY AND POOR SERVICE.

The vehicle Vento HL was purchased on 13.01.14. After 2 months the AC didnot work. Since there was no computerised hecking station at Rourkela, the dealer adviced to take the vehicle to Bhubaneswar at my own cost. It was not agreed upon and hence the dealer towed it to Bhubaneswar. After 20 days they sent back my vehicle with AC rectified( Sep'14). But again after 2 months it didnot work. No good response from dealer.

While releasing the accelerator pedel, engine will automatically raise, and your technicians could not find out the problems. while we asked them, they said they contacted Mumbai office and waiting for their reply. Its a nightmare to drive the car and it is under WARRANTY.

With a sense of great anguish and hurt I write to state that I had purchased Vento Car (GJ/01/KN4852) Model No. VENTO 1.6 CR (MT) on 6th Oct’11 manufactured by VOLKSWAGEN INDIA, from their authorized dealer Volkswagen - Automark Motors Pvt. Ltd. Ahmedabad Phone: +[protected] and since the beginning this car has been giving me problems. I am facing the problem of low A.C Cooling since last more than 3.1/2 years but regret to state that still our complaint is not resolved. I have changed the Pump as advised by their service centre and there after on 12th June’15 informed us to change EGR unit worth Rs.35.000/- with no guarantee of getting A.C. Cooling. When I have demanded for the written confirmation of resolving my complaint, Volkswagen Karnavati, Bopal, Ahmedabad had sent estimate to the tune of Rs.3, 68, 312/- vide email dated 19th June’15 It seems I made a mistake by choosing to go in for Volkswagen product and as these frequent break downs have not only resulted in mental agony and torture but also in financial losses as I was rendered immobile and my business suffered, why Volkswagen as well as Automark Motors should not be held responsible for selling me a defective product and for misrepresentation and suppression of facts and why I should not ask for a suitable compensation, including but not limited to change of this defective car. I have written to all the top management personnel in Volkswagen as well as in Automark Motors but till date there is no satisfactory response from either of them and VOLKSWAGEN top management has chosen to completely ignore my mails as all of them have gone unanswered. Since 23.05.15 my car has been with Volkswagen Karnavati, Bopal, (Ahmedabad) and they are just not willing to advise me as to what are the problems and what corrective steps they are taking and when my car will be given back to me. I wonder why this defective product should not be replaced with defect free product by VOLKSWAGEN/ AUTOMARK MOTORS and why they should not adequately compensate me for the same SUNIL GANDHI (M) [protected]

On 1st June 2015 our Vento MP09CP8738, met with a small accident, and we immidiately sent the car to Shirani Automotive, the dealer of Volkswagen in Indore for service. But it has been 20 days and we have still not received our vehicle. The treatment that we are getting from people at Shirani is very bad. Nobody is giving us a definative answer as to when they will give us our car. We are getting different dates everyday. When we bought this car we expected world class service from such a world class brand, but they hardly care about the hardships that their customer must be facing due to their lazy behavior. When we dug futher we found out that there is some kind of inquiry going on at Shirani Automotive, regarding their Sales Tax and due to which they are unable to procure any kind of material from anywhere in India as they cannot issue Form 49. Our problem is why were we not informed that such an issue is going on at their showroom and how can a world class company give their dealership to people who create such tax issues. We request you to look into this matter and provide us with the best solution. Why should we suffer because of what they have done. For your reference our Repair Order no. is SO138268