Volkswagen India Complaints & Reviews

I have Purchased a Volkswagen Vento Highline TSI worth approx. Rs, 12, 50, 000/- on road from Mumbai North Showroom Situated on Link road Mahavir Nagar, Kandivali West, "Volkswagen Mody Auto corp. Pvt. Ltd." In the month of April 2015 First Week the car was delivered to me not on the promised date by delayed by a week, After I took the car on a drive later I found that the car makes some odd noises from the doors, the service center told me its normal that the sounds from the door come and he put some plastic wrap on door inner walls to prevent the sound from coming he said its provided from company for this purpose. Secondly I observed that while my aircoditioner runs in a closed car, I get all the strange smells of the environment outside from the AC of the car even if there is a diesel vehicle in front of me the smell fills the car, I reported to the service center and sales team who sold me the car they said its normal for the car to get all the smell inside while running AC, Thirdly, When I''m turning the steering wheel there are squeeking sounds coming from the car, showed it to sevice center at North Mumbai they said we have to check the Strut pad and coils. Fourthly, this car is auto transmission and while driving suddenly the car gives big jerks like someone has banged the car or brakes have been pressed in emergency, It frightened me, I reported this to VW service center North mumbai, they said its a normal thing, nothing can be done about it. This all in a span of 3 months of purchase of the a Brand New Car, I have already mailed Volkswagen customer care, the service center, even the sales team in the first or second month of the delivery of the car, to take back this car it has this defect and replace it for me, but no response or revert regarding the mail from anyone. So after being helpless with my emails and talks at the Sales and service team I''m come to you for help if anything can be done or no for this same matter from your end.

The fuel tank door of Volkswagen polo car which is a plastic part painted in body color, it broke for no good reason while filling the tank. On approaching the company I got a reply that the part is not available at the store and an order is to be placed for the same, on inquiring about the price I was told it is approximately 700 to 800 rs. I kept my car covered and parked it as I wanted to avoid any mischief by pass byers. After repeated enquiries it finally arrived two weeks later. Now as I wanted to send my car for the fuel lid change I inquired about the charges and I was told the price of the fuel lid is rs 4919/- only. It is difficult for me to digest a plastic body part of 5" radius can cost rs 5000/- .this is simply a case of cheating on the part of a company of such repute. I am now compelled to drive my car in this condition, the photograph is attached with this complaint.

Lost all confidence of VW India. The New Jetta having got a good response across the globe is perhaps the worst here in India. My Jetta Diesel, 2.0L, Comfortline, Reg No WB02AA7990, purchased in Aug 2012, had the following :a. Three Remote Door locks faulty, one by one in the last 6 months; b.Consistent noise on pressing Clutch pedal; c. Consistent reverberating noise from AC vent. I am surprised that after selecting VW, known for its German Technology, this persistent problem and money drainage is going on. VW workshop in Kolkata has all the records.

I arshad Shameel custodian of volkswagen reg.no kl 11 AK 1213 here by state a very grave repair condition committed by your service center at calicut pavangad. My car was guarraged at your service center for simple missing problem on 14/7/15. The company people were not in a position to identify the defect when i presented the defect The vehicle was lodged for 3 days and on return more problems were deliberately created and now the car is not even in a running condition.On the whole i confess they have knowingly replaced some parts to pave way to this condition. NB: during returning from service station' car break downed then i called service center no body attended my phone call. At last i tried from other number that time they responded and then i asked " why don't you pick my call " then they told some excuses and they disconnected the call .bad service managment

The Vento Topline+ (Petro) was purchased in April 2013 at Ranchi Showroom, Jharkhand. At present the vehicle is giving very poor mileage i.e less than 7Km/l even after servicing and this was brought to your notice earlier also. It never gives more than 7km/l in the town and on long run outskirts it gives around 7.8 Km/l. Hence, I feel that I have been mislead by your promises through your brochures and advertisements that vehicle will provide mileage > 11Km/l.

This is for your kind information and necessary action/guidance, pl.

i booked polo gt tdi in carbon steel colour on 3rd june and still i haven't heard back anything till now and when i ask the dealer i.e. in siliguri west bengal they tell me that its still not confirmed so what am i suppose to do ? if i don't hear anything within this month i.e. july end then i will cancel my booking and get some other brand car i thought vw would be great but the service sucks big time you all should check with all the dealers i don't know why they are taking so long

Dear Sir / madam, I have given my car WB 02 AG 1545 in Volkswagen workshop. I received my car yesterday on 14/07/15. Evening i just start diving from my office along with my colleague . I just drove 20km away from my office, a harsh thunder sound came out, immediately I just parked my car and checked that my car rear windshield glass had broken.When i went out, it became clear that the window had burst from inside .The window had no scratches, nor had it been hit by anything . Its Just 6 month old car . Purchase date is 14/11/2014. From everything what i could see, the rear windshield literally exploded, there were no object in or near the car that could have hurt the window . How could this happen .I have already spoken to your service adviser and she said that company will not replace it as it comes under accidental damage, not under manufacturing defect so that for this I have to file the insurance claim. I have sent my car into your workshop. Kindly give an explanation for the same and replace it as soon as possible

Vehicle registration no: MH 47 A 0394, Vento 1.2 L, TSI Chassis no: VWWA15602FT062416 Engine no: CBZJ05966 Your dealer : Saman cars pvt Ltd Purchase date: May 16, 2015 Problem : There is sudden jerk while driving at lower speed. Data are as follows: Speed : 20-25 kmh Gear : D2/D3 RPM:[protected] Km travelled : 3858 Kms. I have observed above problem more than 15 times in last 50 days. Initial days there was no such problem. It is my humble request to look into the nature of problem and advise for the solution to said problem. Jayant. Dangaria Cell : [protected]

I have transfered my PF from M & M Nashik to Volkswagen India Pune. M & M issued cheque on 4.5.2015 but yet it is not credited in VWs account. Now validity of is(3 months) about to end. Details Transfer from Ac:516943 To ac: MH/124570/6822 Dated: 4.5.2015 Amount:Rs.1, 81, 594.00 Devendra Jadhav [protected]

I had purchased Volkswagen Polo TDI two years back. It has run only for 20k kms. It has been giving me starting troubles and I had to face issues at signals and causing a lot of chaos. Service personnel inspected and said fuel is not being pumped properly and there could be some fault with the electrical component and also battery issue. To tow the vehicle a charges of Rs.2500 is being levied. If there is a manufacturing defect, why are charges being levied onto the customer?? Extremely disappointed!

Sir
We have given our car no. Rj - 19 - ce - 1110 for servicing on 19. 06. 2015 at your jodhpur dealer sakun motors private limited, jodhpur, rajasthan

At the time of giving car for servicing airconditioner and sockers were in good and in working condition.

This car returned to us on 27. 06. 2015 i. E. After 9 days and both air conditioner and sockers are not in order and not functioning properly.

We return the car after servicing then they told us that air conditioner and socker are not working and given us estimated expenditure of rs. 100000 / -

I could not understand how it happened in 9 days of servicing time. To be noted that it was purchased in nov'2012

We request you to lookinto this matter on top priority and give me reply on my mail id [protected]@gmail.com, my mobile no. Is [protected].

Manoj kanunga
Uttsav india limited
C / o a - 28, shastri nagar
Jodhpur

I bought a vw toureg 2011 model from vw india which was previously owned and maintained by vw india and i used the car for 15, 000 km with out any problem, i gave the car for a regular service to vw palace road in bangalore and was told that there is a small oil leak from one oring and that the oring had to be ordered and it would cost me rs 2, 500, i agreed and asked them to go ahead after two weeks of keeping my car they call me and say that parts worth rs 1, 50, 000 have to be changed i was shocked and very hesitantly i further agreed to have that done too now after keeping my car for over two months one mr purshotam from the service station calls me and says the battery is dead and the starter motor has to be replaced and it would cost me rs 50, 000 more, please note that my car had worked absolutely fine with out even a single problem and now i am being cheated by the official service station by asking me to change soo many parts in the engine at just 50, 000 km, i am totally shocked and surprised at the same time as to how a company like vw could deal and behave in such a way. This a pure case of cheating and am bringing it your notice and want you to revert back to me regarding this matter

Thanking you
Mehul patel
+[protected]

last month i bought new polo petrol on 4th of June, on 4th July problem started with the car i.e. air bag symbol continues on in cluster, i immediately approach to dealer BU bhandari wakad. After diagnosis come to know that air bag control module is faulty & it require to change & it will take 3 to 4 days for rectify, it was very shameful to me because new car is having problem in just one month.if in one month part like air bag control module is faulty how can i trust that in future car will run without any problem.

my vehicle polo gp under gone an accident before two month and the vehicle had already been reported in the workshop on 10th may.But the work was not at all carried out and no responsible action taken from there.Is this the responsibility of an dealer .The worst one i seen

Dear Volkswagen India, I own a Polo purchased on June'2012. Customer Name : Ajitesh Narang Vehicle Model: Polo Registration number : MP-13-AB-1600 Workshop/Dealer Name & Location : Shirani Automotive Pvt. Ltd. 20/2, A.B. Road, Dewas Naka, Near Lasudia Police Station, Indore - 452 010 Madhya Pradesh. I met with an accident on 3rd June'2015 night and i put my car to the service centre on 4th of June 2015 and they told that their could be some internal engine problem but they are not sure at that moment prior opening the engine. Its been more than a month and nobody informed or updated me about the progress of my car. Mr. Parvez Pathan GM service is very rude person i have ever met in my lifetime in dealing with such operations. Everytime i had to call at the service center and nobody takes the ownership of the service, they use to say that it will take some more time to investigate the whole losses. And after a month when I called, they told that all the Injectors got damaged during the accident(Wondering, why it took a month to figure out that the Injectors are damaged). The same thing when i told to my insurance company they immediately refused to include the injectors as its been more than a month. I have a very good repulation socially and use to service all my cars on a timely manner. But such type of behavious is unexpected by Volkswagen India and its damaging the Market reputation. I am badly frustrated and will not suggest anyone to go with Volkswagen in future. If i found that no actions have been taken then I had to file a Legal Case against the Company with appropriate chargers. Last but not the least and adding more : I have multiple cars of different top brands including Volkswagen but i have never ever seen such disappointing hospitality, rudeness as if Mr. Parvez is uneducated or dont have manner and etiquette. I hope this request of mine would make some difference.

I own a Volkswagen Jetta Highline AT, which I purchased in the year 2011 from Vadodara. Registeration Number of my car is GJ 01 E 2880. I am writing this mail in deepest of angst and after losing my complete patience with the service team of Volkswagen Thane Dealership. It has been more than 18 months now, the rubber bead of the rear two doors of my car is damaged and everytime I give my car for servicing(currently, I am residing in Thane(Maharashtra) and since last 1.5 years have been giving the car for servicing to their Ghdbunder Road, Thane Office, I have been asking for the replacement for the same. 5 times aleady, I have been given the quotation of the same and every time on asking to go ahead with the replacement, I have been shown the doors saying that the said parts is unavailable and the order has been placed. I feel completely cheated with this attitude of Volkswagen towards their customers.

My passat car UK 07 AS 4703, the dealer have made an order no. [protected] which have not been dispatched from your side I have no information when this part will be available. I have three cars of volkswagon but I am regularly facing the same problem every time when I need some part of the car i have to wait for a long time.So I request you to kindly avail this part at the earliest. thanks Rajesh Khanna

Please find below email sent to Service Center of Volkswagen One and Half Year ago and acknowledgement of that email from service center. But after that no solution is provided till today. Please help me with resolving this issue. From: vishal.[protected]@gmail.com [mailto:vishal.[protected]@gmail.com] On Behalf Of Vishal thamman Sent: Monday, May 12, 2014 5:04 PM To: [protected]@vw-bangaloremotors.co.in Subject: VM Polo Clutch Break down Issue To whom so ever it may concern.. As discussed upon call with ... mobile no. [protected] I have purchased VM Polo Trend Line in July 2013 in Ludhiana, Punjab. Same day of delivery I have driven car from Ludhiana to Bangalore for a Run of 3000kms. For a trip of Bangalore - Vellore in Feb 2014 after a run of 200kms on a constant speed suddenly Clutch breaks down on one of the turn. I was very happy with the support provided by On Road Assistance by VW. But on the same hand I receive a call from Vellore VW-office next day about the issue. As according to them Clutch was not used properly and it was used many times which cause this failure. Which means we should not drive VW Polo in Bangalore - Traffic ? and VW vehicles are not CAPABLE ENOUGH TO DRIVE IN BANGALORE.? If somebody is familiar with Bangalore traffic, that person know - more than accelerator, clutch is pressed. And I have driven it successfully for 200kms and suddenly on one stop clutch stopped working in the middle of the Road. I raised this issue so many times in VW head office, but every time issue was transferred to a service center, and no service center will agree to cover any damage in warranty that easily. They will try to humiliate the customer as this becomes one of liability because customer had already spent on purchasing and want his vehicle back home. I waited for one month as I was not having any other option and there was NO HELP FROM VOLKSWAGEN. Secondly, he gave me information which is no where written in book let provided on time of purchase. That Clutch warranty is only for 6 months / 10000Kms. That means I have to spend 40k every 6 months. Nobody proved this point as it is not written anywhere. I want this point in booklets provided on day of purchase. Hopefully this email will reach in right hands. Vehicle no : PB 10 EF 7888 Polo Trendline Thanks for not helping. -Vishal SSE - PwC Bangalore [protected]

To Whomsoever it may concern, I have a Volkswagen Vento which is hardly a year old, and the service center here in Bangalore, Hosur Road(Elite Motors have found that there is a manufacturing defect in the electrical unit. I am really shocked to know that Volkswagen manufactures such faulty cars. Secondly, it has taken about a week and I still haven't received my car, nor was an temporary car given. I am truly very sad about my experience with Volkswagen. If this isn't resolved at the earliest, I will take it to the next level. As high as possible. 1. I needed to know when my car would be delivered back to me - NO TAT given 2. No replacement vehicle given My vehicle registration number is TN70p 1370

We purchased vehicle on 30.10.2014, Invoice no VWS/1415/540, Chasis no : WVWJ14601FT029045, Model no : VMP0L015TD166KHLBSIV Seller branch: VOLKSWAGEN SECUNDERABAD(A Division of PPS Motors Pvt Ltd) we called many times for service but there is no reponse from your side till now pls send a person to take a car for service.