Volkswagen India Complaints & Reviews

Ref RSA no [protected], I met with an accident of 28 Apt at Lohpatti at 10 PM and there was extremely poor service from RSA. It was remote location and I was there at the location without food and water for more than a day. I spoke to multiple people at RSA and every time commitments failed and wrond info shared. Initially it was informed to me that Toing vehicle has a breakdown at Jamshedpur, then next day came to know it got breakdown at Dhanbad and it will be reaching in the morning at 9 AM. Again informed to me that again vehicle has some problem and it will come at 11 AM. Again at 11 Am it was informed to me that it will come in next 1 Hr, then 15 mins, so on and so forth...finally one maruti omni has come in the night at 8 PM and car to can toind has been done from Lonpatti to Bokaro. Next day after my follow ups it was informed to me that there is only one toing vehicle available with Vilkswagen RSA service provide in Jharkhand and currently it can not be shifted to Ranchi nearent service centre as vehicle has some problem. Finally RSA has done can to can toing to Ranchi and Vehicle reached Ranchi at 10 PM. So finally my Car reached Ranchi on the third day in the night. Because of which I have lost lot of time, could not able to attend my relative marriage, missed out my official meeting. So I had a big loss as far as mentel and monitory both are concerned. I had a plan to buy Vento now. Let me know why should I go for Vento now...Brand like VW has really let me down, why should not I go for any other brands if I am getting such a pathetic service from VW. Already two of my friends has purchased Vento after my reference. Now I will share my experince with all my friends and will tell them not to go for VW...and let me know how VW is going to compensate my loss...moreover surely I will go to consumer forum and see to it that I get proper judgement...Awaiting for your immediate response on this serious matter. Still my vehicle not delivered and dont know when it will come..

Hello I had taken my POLO with reg no. KA51 MB9455 for car wash on 29/4/2015 at the Volkswagen Service centre on Hesserghatta main road in Bangalore. I had left the car cover(Tarpaulin) in the boot of the car. They took three hours to wash the car.As I Was in hurry I left immediately after car wash. After reaching home I found that the car cover was missing. I immediately called the service centre and complained about the missing car cover. They said they will check and come back immediately on this, but no information till date.

sir, i m guy from ahmedabad i gave my polo(petrol) for repairing at volkswagen karnavati 8-10 days ago they saw the damage and repaired it but when they gave my car back its battery was not working properly. so, they said that i need to change my battery they once even told me that leave your car here at service center and they will charge it but after half an hour they replied again that u need to change the battery no one was responding properly to my question and keep me waited for a very long time. one more thing that before i gave my car for repairing the battery was working properly (there was not a single problem in my battery) they said that"u need to change the battery" now why would i pay the money for new battery as it was working properly before I gave my car for repairing. it is clear that somebody has cheated and might have exchanged or has done some mischief with my battery. thank you for reading my complaint please reply as soon as possible

Mail Written to Volkswagen On 22/04/2015. After So Many Reminders/Mail to Company is Not Responding Positive Dear Sir/Madam, , As Per Reference To Below Complain No.CCR23041 I like To Inform that I Have Purchased New POLO PETROL HIGHLINE- COPPER-ORNGE Color ENGINE No. : CJL 091989 CHASIS NO : MEXC 15604FT 086751 From : VOLKSWAGEN KARNAVATI-AHMEDABAD On 21/04/2015 & Taken Delivery @ 10.30 Morning.. & When @ 11.00 Morning I Drive The Same Car & Found Clutch Vibration Pressure When 1st Gear To Drive & On Reverse Start Movement & Immediately Called To Sales Person Mr.Jay & AWARE/Complained For Same. MY COMPLAINT REFERANCE NO : CCR 23041 DT: 22/04/2015. Today..On 22nd April, Sales Team Approached Me & Taken Car For 2 Hours & Back To Me In Same Condition With REMARK ALL THINGS ARE OKAY. And Suggested That With Pressing Clutch & Oscillator both @ Same Time & Move further !!! I cant Understand this remedy/Solution & Vehicle Is Noising DURRRRR...DURRRRR... (KNOCKING) Like Driving In DESERT !!! OLD VEHICLE & Require Strength to Move When Same Way Reverse Gear Also. SO, I REQUEST TO REPLACE THE VEHICLE IMMEDIATELY BY INSTRUCT THE DEALER...I DONT WANT ANY REPAIRING OR MODIFICATION IN BRAND NEW VEHICLE FROM VERY FIRST HOUR/SAME DAY. IN INTEREST OF CUSTOMER'S SATISFACTION YOUR EARLY & POSITIVE ACTION WILL BE HIGHLY APPRECIATED.

Dear sir/madam My name is seetharaman from trichy, Tamilnadu working in nestle India ltd, I bought polo trend line petrol on january 11 th at Coimbatore, tamilnadu, in Ramani cars, they did temporary registration in that they did a huge mistake, they put my area pin code wrongly so it's mapped in wrong RTO office because of that I am unable to do permanent registration, I am approaching them for past 4 months to correct problem, but they not even responding properly, kindly do needfull, otherwise kindly take back my vehicle, as you know without register it I am unable to drive on road, then what's the use of that vehicle, kindly revert me My mail ID - [protected]@gmail.com Cell Number- [protected]

My Vento has a persistent problem of pulling towards left while driving. Had gone to service centre many times. Alignment of tyres have been done at least 7 times...Some with payment and some out of dealership courtesy as the problem fails to vanish. Result, tyres wore down in mere drive of 32 km till now that too when I am very cautious/ carefull while driving and have hardly driven more than 100km/hr of speed. No scratch till date is the testimony of my driving . I had visited Lally motors a week back and they suggested me to change the tyres before they could resolve the issue as they are worn out and did alignment also. I had changed the tyres today in morning and drove some 40 km to reach from kapurthala to Jalandhar. They did the servicing as it was due and after that they did wheel balancing and alignment too, but still the car hasn't stopped pulling towards left. To our horror the car has eaten the tyre of left side by .5 mm in the distance of 40km. I had left the car at service center and would not take it till they assure me to erase this issue once for all. I do not have the capacity to send more on this problem which seems to be a manufacturing defect. Few details of my car are as under:: MAKE:VENTO TDI (Trend line) Year of purchase: OCT 2011. REGISTRATION NO.: CH01-AL-7005. UNDER extended warranty. Driven till date:; 32000 km. Alignment done till today paid/ unpaid @ service centre -7 times. Accident ::: NONE, except the street bull rubbed his body on driver side windows that why got repaired once only. No scratch or touch at any part beside above mentioned eventuality. Status: Worried as problem persists since the very first day of buying and that why had driven this car less. The problem could be solved till date ... Pls help... Sorry for some typo error in above message:: Read as I have drove this car more than 100km of speed. And last line as :: problem could be resolved till date from the beginning. My where abouts:: Name : Shailendra singh. Resides @ Jalandhar since 1 April 2015 ..Prior to it at Patiala ( Punjab). Mobile no: 0- [protected] Mail: Shailendra.[protected]@gmail.com Curretly Car is @ Lally Motors India Pvt Ltd, Deep Nagar Road, Jalandhar City-144005

Hi, This is Sameer, I bought Volkswagen Polo Diesel in Mar'12 .I have also Extended Warranty 2+2 . During 3rd service I found some drop in pick up for the same I have complaint to Volkswagen Service Center.They Checked and found damaged Intercooler hose.Parts cost is INR8000 . As per service center it is not under extended warranty but in normal warranty it covers. I want to understand if parts got damaged due to their poor quality during extended warranty then who is responsible customer or manufacture which 6 Inch Hose cost is INR8000. Regards Sameer Shrivastva [protected]@gmail.com [protected]

My vehicle had a small collision, which needed slight repair, it has been more than a month since the vehicle was given for service at trivandrum, still work has not begun. There seems to be a lot of misunderstandings and lack of communication between the insurance and car dealer's. Highly disappointed.

I owned a 2nd hand polo car TN07BS0340 and itwas bought just this april 2nd only..i takenthis car to susee automobilespvt ltd attirunelveli for a general checkup for toknow the service conditon for my satisfaction. even I had appointment for the day ie 23/04/15morning my car was deliverdat 6inthe eveving bythe following work done 1)coolant2)mudflap3)reservoir 4)fuse for mob charger.when it was deliverd my car was almost dirty, dusty and glass screens dirt water particles and dryed water bubbles allover .when itwas pointedout to onemr sivramanwhotook the chargeof my vehichle hasitantly asked some one toclean .when it was brouht again it very very shabby.the time was getting late i took the cartohome iam90kmawy .eraniel in kkdist. I EXTREEMLY REGRET TO SAY SERVICE BY THEM IS NOT AT ALL GOOD...&SATISFACTORY TO ME. pls refer INVOICE NO 0233 dtd 23/04/15.

Dear sir, I purchased polo at 1 February 2013 from sujeet motors, Hisar, Haryana.Here is a problem in a.c. I told them so many times. THEY REPAIR IT.and again after few days suffering from same air conditioning problem. Please take some action against it . Thanks

Hi I am Shiv and I own a VW polo Comfortline petrol. I haveusing this amazing car for the past 4 years but every year I have to give itfor a service I face terrible issues. This time when I gave my car for service with VW palacecross Rajajinagar Service center, I also had requested for the quarter glass onthe left rear to be replaced as it was broken. The following were the issues Ifaced with the service this time. They missed to charge for the quarter plate when the vehiclewas delivered and later called and requested for the payment which I went andpaid. They claim to have checked the brakes and cleaned them andcharged me for the same, but 2 days of service the rear brakes both of themwere jammed and I had to call the service center to send a mechanic home as Icould not move the vehicle. I mechanic Mr. Karthik came and did the needful butcharged me Rs. 1000 for the same. When I call the service station to check why was the samenot done during the service they don’t have a proper answer and they just wantto pass the blame from one adviser to the other. (Dharshan for the serviceadvisor who handled the case for my service) Also Mr. Karthik mentioned the battery is due forreplacement when he came to see the brakes jammed, why was this not mentionedduring the service? I can go on and on with the list of issues but looks likethere is no one in the service center bothered about this. So please do something for your service else people will beforced to stay away from this amazing cars from VW but with pathetic service.

I had purchased the car model volkswagon Vento 1.6 CR(MT) Highline diesel model on 26 March 2012 from Viraj distributor Lucknow. The Reg. No. is UP32 ED-2200. I had always service the car timely in your service centre Viraj Distributor. When I thought to purchase the car only one name come in my mind volks wagon because its knows our best service and durability. But I was wrong after purchase the car I have faced many problems from the car and its service providing Centre. I am giving some reason which makes volks vogon the worst car in India. • First problem started from February 2014 in my car is engine oil leakage. And I had taken the car in service Centre Viraj Distributor. Service Centre- He saying that Engine oil leakage from injector and have to change all four seal ring. After that he changed the all four seal ring. (Invoice Number-SIP100617) • Second time create again same problem on 9 Sep 2015 than I had taken car to service Centre ( Viraj Distributor). Service Centre- Now again he saying that Engine oil leakage from injector and have to change three seal ring. After that you will not face this problem in future and he changed the three seal.(Invoice Number-SIP104132) • Third time create again same problem on 10 March 15 then I had taken car to service Centre ( Viraj distributor). Service Centre- Now again he saying that Engine oil leakage from injector and have to change two seal ring, and ensure that you have not face this problem in future and he changed the two seal.(Invoice Number-SIP108265) • Fourth Time create again same problem on 08 April 15 this time we face a serious breakdown and my car not move to anywhere than I take a RSA facility to reach the car in service center, He changed again the four seal ring and handover the car on 11 April . Few days later I was going to lucknow to Aligarh with my family on 17-April and the car stopped on the way than I taken the road side help and they taken the car service centre( Viraj distributor). Service Centre- Now he saying again that Engine oil leakage I think we have to change tapit cover and they ensured that this problem will not occur in future. But he said that time this part is not availed in service centre pleases give some time. (Invoice Number-SIP109012) Now the current status my car in Service centre last 5 days. My First Question WHAT IS THIS. ( If I had made a mistake purchasing your car) My Second question- Why the service centre did not tell to changed the tapit cover at the very first time, why they wasted so much money and time. My Third question – Have you any TAT to ready the car in service centre because your service centre used to keep the car many days. My Fourth question- Do you have any solution to this problem. All the bill copy and touché copy are attached. I am waiting your reply……. Yadram Singh [protected] [protected]@gmail.com

Mine is one year old Polo and after giving it for first service at their service station, problems started and are haunting me. They did damage to my care, upon noticing the same within their premises, they told nothing and replaced bumper. Streering became hard to drive/control. Have to literally sit on the horn to blow horn. AC is giving rotten rat smell. But I was looted with thousands of hard earned money. When contacted them sevaral times, they said everything is super fine and my mind registered that they do bad service. Seems i have to take medication or yoga training. All staff at this service centre are fake and no one behaves like professionals. I am repenting for buying VW Polo and am clueless what should I do now. I strongly recommend not to go with VW by thinking that you are going to own German Car. Bakwas people. Be aware!!!

Hi, Yesterday we recived our polo given for a service at your Ahmedabad service center. The driver picked the car and their was no mention of any problem with key neither in writting or verbally. I did hear from the engineer about car cleaning and any concerns if I have... Lastly in the evening i was informed the car key was broken so we have welded it... Wt a lie? If it's broken by you, have courage to say the truth and replace it ... If was broken already than how the car could start from my garagge?? why their was no mention of the same?? Pls guide wt legal action to be taken? Praveen Jain M[protected]

Volkswagen is one of the worst brand i have ever seen, its a waste of investing money on volkswagen, i have invested 9.5Lakhs and i am wasting my time & money on it. People please dont go on to volkswagen, i am damm sure u will waste ur money and time. I had no issue at all in my new POLO which i bought on Nov'15 and now after initial check up at 7.5k, i am facing a lot of issue, which is still not rectified and the service people in service center are totally waste, after checkup of my car, i started getting multiple issues and after that i have visited atleast 5 times to get rectify my cars issue with wasting my time money and everything still issue not rectified, even i have spoke to manager and still issue not rectified manager overthere is just a waste guy he never understand custoemr issue, to tell every one frankly VW is waste they just give a bulitup saying its a superbcar, i agree it has power but rest everything freaks..i dont belive in VW anymore...also i am going to consumer court to claim on my POLO which is having mutliple issue for an brand new car of 4 months.After first check they even damaged my car and ultimately i paid for the damage which i never did it...i still have so many thing to write but i cannot bcoz i have to sit and type all these things. and its a big story which i cannot type.. One thing i can say in simple is please dont go for VW..they just tell stories before they sale and after that they piss u off..i am one of them..bcoz i had even escalated to manager and no solution found till now who does not deserve to be an Manager and he does not pick up my call. They all are same..and also they lag for technical thing..i had asked them around atleast 50 questions on my new car and they hardly answered only 3 and rest they told..dont know.. People bfor planning to by VW please have a look into my comments and then decide whether u need VW or not... I[censored] have any queries please contact me..i am gonna put my contact no at last.. I have posted only 10% of my issues...i still have 90% pending which i havent put as my hands are paining typing the issue.. My contact No. [protected]... I am really pissed off with this brand.. and i never expected also this from VW

Dear Sir/Madam, I HAPPENED TO BUY A VENTO from your dealer in Pathinamthitta (Kerala), EVM Passenger Cars Pvt Ltd. I had made the purchase on September 2014 . The vehicle make was 2013, thus i was offered a discount by the dealer. The offer was they would give me the car at showroom price.The dealer would pay the taxes, registration and insurance as a benefit for the old model car.This car had few damages as well, and dealer had promised me to clear it before the delivery but unfortunately they didn't do it . And upon delivery they had promised me that anytime i am free i can leave the car with them and they would clear the damages within 3 or 4 days. As a result i had given them the car, they held my car for about 2 weeks, and yet it was not fully cleared. When i asked the service workshop in-charge he told me when you get a discounted car, these damages should be expected. I accepted the car on the word that this will be looked in and will solve on next service and the manager would do a follow up. Next was the extended warranty booklet was mistaken entered dates and expiry dated varied of actual dates.I had given back the card, they returned again with the same mistakes. Now the matter is that i had met with an accident and when i went for the repair, they workshop people tells me that my insurance wasn't a fully covered insurance, Its not bumber to bumber.Whereas i was told i would be given a full covered insurance and extended warranty by the salesman who gave the car. When i heard this i called up the showroom and the General Manger of EVM, Mr.Jacob, he has told me that he would revert back to me in this regards. I would like to make a note to the Volkswagen that such practices by your dealers are forcing even your existing customer of not buying your brand cars again. These dealers gives false promises and sells the cars and then leave the customer in dark. I had previously made a compliant of the same issue of the damages, but their were no response from the Company. This time i wouldn't take this lightly, I would go any extended to get my repairs done and my insurance issue solved. If i don't get a proper response or actions from the company, i will forward these to media and also post it in the social medias about the same. Please don't make a customer regret for purchasing your car.

I have a Volkswagen Polo GT TSI (Petrol Automatic 2013 model). There is some problem with the DSG gearbox and the gear shifting is not smooth and while auto shifting of the gear there is a sudden jolt/jerk. I have visited VW workshop multiple times and they are advising to change the entire gearbox without even checking it. I checked out in a local garage and found out that the filter in the gearbox is faulty and even air is not passing through, forget gear oil. VW persons say that gearbox filter doesn't come as a spare and I need to change the entire gearbox. This is really ridiculous that they are asking me to change my gearbox which is approx Rs. 5-6 lakhs, instead of a gearbox filter which might cost below Rs.2000. My car is not running since last 3 months and I have been running from pillar to post to get it repaired. Kindly suggest me. Am helpless. Make: Volkswagen Model : VW Polo GT TSI Date of purchase : 25th June'2013 Chassis No : WVWC13601DT047772 Engine No : CBZ C29528 My contact no is [protected] and my email ID is [protected]@gmail.com

Dear concern, I am shoked and surprised by knowing the fact that we don't have service station in Dehradun today when we approached the place where we used to visit they said there is no existence of VoIkswagen, very ridiculous certainly not expected from a brand like you now can we expect from you to advise us where we will get our cars servicing done what alternate arrangements. I am again shocked that though your customer care has been irritating us since we bought the car but they did not even bother to inform us on above. This treatment with so called valued customer is certainly not up the mark. I trust the management will take above seriously and will help us out immediately kindly revert on above as soon as possible. Regards Pratima Upreti POLO [protected], [protected]

Due to an accident, my vehicle (Volkswagen Polo) No. DL-1CQ-2515, damaged from right side. As i have left my vehicle to "Artiga Motor, Sector 63, Noida" on dated 17th of march 2015 for repairing. Executive of the workshop told me that my vehicle will be delivered with in a week as the approval of insurance company was came on the second day. After one week he told me that the doors are not available with the workshop as the same will be available till 24th march. After that i am depending on the commitments which is continuously given to me and changed at every time. Yet I have not received my vehicle till date. I am very much unsatisfied with the service of that workshop, as I have only the option to launch this complaint against the workshop, Named ARTIGA MOTOR, SECTOR-63, NOIDA. Kindly do the needful. Thanks &Regards Prasann Deep Bhardwaj Mob: [protected]

I booked my Volkswagen Polo MH02 CB 482 for annual service at Automark Motors Pvt Ltd. (Workshop), Andheri E, Mumbai (service center). I also asked for car pick-p and drop service. A day prior to appointment, when there was no call from the service center, I called and asked them if the service had been booked. A lady confirmed that it was booked and that a driver would be sent at 11:30 next morning for car pick-up. I asked her to send a SMS confirming the date, time, drivers name and contact number. The lady said that she did not have SMS facility, but she would call me in evening to confirm & provide details. There was no call that evening. Next morning at 9:30 AM I received call from a driver for pick-up. On mentioning that pick-up was for 11:30 he said that he was given 9:30 AM time by service center. At 10:30 I received another call from a different driver who said that he was asked to pick up at 10:30. All this time, there was no call from service center. I called the service center and they said they were unaware of the change of driver or that the time of service was 11:30. On checking the driver's licence, the person named on the pick-up letter was not the same as person who had come for pick-up. I again called the service center and their solution was to send the driver named on pick-up letter after another hour. I then obtained the pick-up driver's credentials, photo-copied it, updated details in pick-up letter and handed over the car. The irony is, I am paying Rs. 400 for this pick-up service. The pick-up point is at Mahakali Caves Road, Andhery East, and Service Center is at a distance of 1.6 Km from pick-up point (a 7-minute drive). I have faced undue stress, difficulty and completely unhelpful attitude from this service center. To add to this, the technician at service center called to say that the replacement part of fuel gauge will take 4-5 days to arrive from VW factory at Aurangabad. I fail to understand why Mumbai to Aurangabad- a 7 hour train or 10-hour bus ride one-way should lead to a 4-5 day delivery time-line for a spare part! I asked the technician if the pick-up and drop for replacing fuel gauge would then be complimentary as I would be receiving a partially serviced car that would need to go back to service center after 4-5 days. He said he would check with his manager and immediately revert. It has been an hour since we spoke and he has not reverted. I honestly like VW cars, but every single time the struggle with service and abominable attitude of service center staff makes me regret the decision to buy VW.