Volkswagen India Complaints & Reviews

I have purchased the above model in the year 2012august. With in the 24month one door lock got spoiled. Volkswagen got it replaced. After 24 months second lock got spoiled . Since warranty is for only 24 months I got it replaced by paying the cost for the same. Now again the third door lock got spoiled. Now I am worried even the fourth door lock may also get spoiled. When enquired at the Hosur Road show room Bangalore, they say that the warranty is for only 24months. Is it Volkswagen cars meant for 24 months life. I doubt honestly that the car was fixed with defect locks. Now shock of the car is that coolent pump gone and because of this some connected belts also gone due to leak of coolent. I was told the cost for replacement is around 25000.00. Again is it that the warranty of Volkswagen car life itself 24months or is fitted with defect parts. I am confused and please clarify the same. If it's defect spares I would like to request the Volkswagen company to replace the same defects and compensate me monetarily. I am having and driving car for more than 20 years having used Maruthi and Honda models. When I upgraded I thought German engineering is the best and fell for 6th generation Jetta model. Having driven more than 4Lahk kilometre with various brands I have not come across this kind of problems. Kindly help in getting the problem solved. Regards Sivakumar. KA 51 MD 2323. Bangalore. India.

Hi, This is to inform you that my car vento met with an accident and then i gave it volswagon body shop in naraina new delhi. the estimated time given by the adviser was 10 to 15 days but now it has been almost a month i have not received my car the reason they are giving is that they did not get the due letter from national insurance as it was zero depth insurance. These people are not responding to my phone calls they are not picking calls from my number neither the adviser nor the manager. I am facing so inconvenience and am pissed off by the response of these guys. Now, i am going to file a legal complain against volkswagon india for the compensation as this is really bad customer service which i never expected from such a big brand. Ayush gupta [protected]

Dont think you guys have any intention to change or improve. Dont know why you want to take feed back and waste peoples time by asking their feedback. Everytime i have sent my car for servicing the car has come back with bigger issues. Half the time the servicing equipments in the workshop are not working and the memo given reads as thou we have not wanted that service.

Hi my name is Abhilash, my volkswagon vehicle number is AP 15 BC 7890, On June 1st I have booked a servicing appointment at karimnagar volkswagon showroom . They confirmed the appointment and asked us to come on June 2 nd . Our place is 100 kms from the showroom, when we people went to give the car for servicing the showroom was closed . When we tried to contact the showroom people no one is picking the phone. And after wards one person picked the phone and said that we forgot to inform you. We traveled long way 100 kms and leaving all my works .Whose is going to pay all the diesel cost and our precious time lost. I would launch a complaint against karimnagar volkswagon showroom now.

I HAD PURCHASED MY POLO REG NO UP21AX3373 IN JULY 2014, THIS YEAR WHEN I WAS TRAVELLING FROM DELHI TO MORADABAD ON 9TH APRIL 2015 THE EPC LIGHT STARTED FLASHING AND THE CAR STOPPED PICKING UP SPEED. THE CAR WAS SENT TO THE WORKSHOP IN DELHI AND THE PROBLEM WAS RECTIFIED. THEN AGAIN AFTER 15 DAYS THE SAME PROBLEM CAME UP AGAIN AND AGAIN THE CAR WAS SENT TO THE WORKSHOP IN MORADABAD AND THE PROBLEM RECTIFIED WITH AN ASSURANCE THAT THE SAME WILL NOT HAPPEN AGAIN. ON THE 28TH OF MAY I WAS RETURNING FROM A PARTY LATE AT NIGHT AND I FACED THE SAME PROBLEM AGAIN. IN 40 DAYS THIS EPC PROBLEM CAME UP 3 TIMES AND THE VOLKSWAGEN PEOPLE ARE NOT BEING ABLE TO UNDERSTAND AS TO WHY THIS IS HAPPENING. THE 3RD TIME THE CAR WENT TO WORKSHOP IT WAS RETURNED TO US SAYING THEY ARE HELPLESS. MAYBE A DEFECTIVE VEHICLE HAS BEEN SOLD TO US.

I have had to chase the staff for over 2 weeks to get my broken windshield fixed. First it was to get the windshield was not available, so it was going to take 1 week to come. I was assured that it would likely not take more than 3.5K to fix it if I claim insurance and it can be done in one day. Once the week was over, I have been calling incessantly to get someone on the line to can tell me whether I can send the car or not. Completely unprofessional! Finally, when they do honour me by saying the windhsield is here and I can send the car, they involve new processes and want to hold my vehicle captive for a day because survey has to be done by insurance only the following day. Completely unprofessional way of handling, because I had been asking them to tell me the steps needed to get things done. I am supposed to take the car on the highway, and have already wasted more than 10K on hired vehicles because Volkswagon staff does not have the decency to keep customers informed or provide information and answer calls. And my car is still not fixed thanks to their dilly dallying.

recently my car came after service its just 2 days passed and today i started car bvut its not getting start its so bad experince i called coustomer care they said they can only tow it rather they should send some service men first to check wether its should be towed or can be serviced at place so haraasingexperince kindly raise my issue my car is just at my place and now m felling like i should have bought some other car as m facing many issue

my vehicle number ap31ck3303, mfg year -6/2013 chsis number- wvwf 1360xdt067483 my vehicle due for inspection, i purchsed it in vizag atr cars.now work shop closed.i enquired by phone on toll free number, they suggested to send it guntur.is it plight of the car owners?you are not going to provide other alternatives?plese rectify the problem as early as possible

Dear sir/madam I viceroy Alson a resident of Shillong a proud owner of volkswagen GT would like to sadly inform you that I'm facing great difficulty with my vehicle as of now due to Unavailability of brake pad at the guwahati showroom where I had purchase it from.Its been two weeks now .All I'm saying is I never thought for such a small problem I would face this level of difficulty.we face it from time to time with any vehicle I mean the changing of brake pad.but I still can't get an idea as to why it is not available here with the dealer

My 2011 model Volkswagen Vento recently started performing badly - knocking and stalling at lower speeds. When i went to elite motors, bangalore, where i had serviced the car recently, they told me that the entire fuel system needed to be replaced as they found foreign particles in the fuel. The cost they quoted is Rs 2.5 lakh. It is shocking that a German engineered car can't take a single instance of adulterated fuel. I have been reading instances of Vento car fuel system failing frequently, especially in 2011-12 models. So there seems to be some issue with the design. Please go through the links below: http://www.team-bhp.com/forum/technical-stuff/164239-vw-vento-fuel-system-clean-...⇄ http://jalopnik.com/5968228/are-fuel-pump-failures-sidelining-volkswagens-diesel...⇄ http://www.grahakseva.com/complaints/187231/volkswagen-vento-tdi-fuel-injector-f...⇄ I called the Volkswagen customer care at[protected] /[protected]. I was promised a call back by end of day. It has been more than 3 days and i have called customer care multiple times with no results. Can someone from Volkswagen answer our questions? 1. Why can't a german-engineered car take one instance of bad fuel? 2. If the fuel system gets bad with one instance of "bad" fuel, how often will i require to replace the fuel system costing 25% of the cost of the car? 3. Are the service centers to be trusted? How do i know that my fuel injectors were not replaced with old ones during service? I am asking this question because i did not have this problem until after the service. 4. How long should i wait until someone from VW addresses our concerns? I have not been able to use my vehicle for 2 weeks now. I am a VERY UNHAPPY VOLKSWAGEN CUSTOMER. can someone please call us. our customer complaint number is CCR24740.

Last Sunday (May 17, 2015) i left my car to change the rear windshield glass, now its being a week and still its not repaired yet. I do have other Honda car as well, but have never received such issues from their service. This is Pathetic service and this is not the first time I am reaching you with this, but still no action has been taken so far. Thanks a lot for such a Pathetic service. Service Station VW Capital, Mohan Estate, New Dehli Car Registration num - HR51AU0630 Customer Name - Nitin Chaudhary Num - [protected]

Dear Sir, I am Dr. J.D. Darwin, a Mechanical Engineer, presently working as Principal in an Engineering College with good reputation in the society. I own a Volswagen Vento High Line (TN 74 AA 9339) for the past 3.5 years. On 14th January 2015 my car met with an accident in Nagercoil and the car was sent to the Tirunelveli distributor SUSEE for the repair & recovery. The accident happened on 14.01.2015, the 2nd day after the 60, 000 km service was done by the Susee Automotive Pvt. Ltd. on 12th January 2015. After the service the car was in good condition without any problem. The engine gasket has been replaced according to their suggestion. But after the accident, when the car was there in the service station, I encountered a lot of issues with the people there. The issues are listed below. i. Mr. Ramanathan, the body shop manager, was irresponsible in providing necessary information about the service requirements. He rarely attends my phone call and provides fake information. ii. Mr. Vinodh, the service manager, provides irrelevant information and he used to criticize me for any question raised. iii. When the car was taken for service they promised me to deliver the car within 30days. Finally after a long struggle for about 4 months, I got my car delivered on 9th May 2015. I was shocked to see my car due to the following reasons. Susee Automotive Pvt. Ltd. didn’t care for the satisfaction of the customer. The stickers on the window glass which were pasted to close the window opening on the event of accident were not removed and when I asked them, they told me that the stickers cannot be removed. But when I scratched with my nails it went off, without creating any mark on the paint. The paint of the car that hit my car appeared over the Teflon coat in my car and when I asked them to clear it, they told me that it was not under the insurance cover. But when I rubbed it with a cloth and cleaning solution, it disappeared. I paid for Teflon coating separately. They haven’t even cleaned the floor mat inside my car properly, even though I paid separately for the interior cleaning. The engine has a noise that sounds like an old lorry / tempo. The car automatically rises in RPM level when it is in ON state. The front left seat window glass has got stuck and it cannot be opened. In the bill Rs. 32, 000/- has been charged for replacing the entire right side frame. But it seems only a portion is replaced and the remaining portions are with the same old scratches. The vibration of body is felt very badly. These things happened after the insurance amount has been claimed and a huge extra amount of Rs. 1, 03, 000/- (One Lakh & Three Thousand) paid from my pocket. To my disappointment even after a heavy claim from the insurance & from my hand, these people couldn’t carry-out simple repair works stating that it was very risky. There were no enough service engineers in the service station. I love my car and I didn’t want to give it up even under the suggestion from my well-wishers after the accident. But due to lack of service by these heartless people I hate driving my car. You might think that, the accident would be so horrible that it has taken around 4 months to recover the vehicle. The accident just happened while I was inside my car which was parked in front of a school and a Volkswagen Polo that came that way hit my car. As a Doctorate in mechanical engineering, I don’t understand the need for 4 months to repair a vehicle when 25 Volkswagon cars are coming out every 60 minutes. I am not an illiterate person to believe whatever they say. I feel ashamed to tell that the Volkswagen service station (Susee Automotive Pvt. Ltd., Tirunelveli) itself couldn’t do well. The Volkswagen service station should be ashamed to run a service station, without enough workers with them. I wonder how a world class car manufacturing company has given the dealership to such a low rated showroom with no one taking up the responsibility. Prior to this for more than 20 years, I have owned other brand cars and out of them this is the worst service station I have ever seen. I need compensation for the reckless work and for the delay in delivery. I expect proper immediate response from the authorities, failing which I will be forced to seek social media for attention.

Hi team, I am submitting my report on the issues that I face while driving polo gt tsi. I bought this new Polo GT TSI in last week of march this year only and its only 1500 km driven till now but there are few issues which I m facing while driving. Please see below Issue1: While driving through all the gears I feel jerk in all of them, when I checked with one of my frnd who too drive the same model told me that he doesn't feel any jerks un gear shifting. It seems that there is problem with my vehicle only. Idsue2: In traffic condition when driving is mostly 2nd and 3rd gear only, I feel that driving is not very comfortable. Car jerks a lot. Also when car is slowing down from 3rd to 2nd gear and rpm touches to 2000rpm in 2nd gear. Then when I try to accelerate I feel that car is not picking up the power, though engine revs as what I feel from that car's sound but it doesn't pick up untill the rpm comes down to lower and speed comes down and then it takes power.. This is very disturbing when driving in traffic. As I feel that there is some issue either with the the clutch system or with the gear box itself. Can you please look into the issue on urgent basis Regards Abhishek 0-[protected]

I have making complaints regularly regarding my car and no response is there on your side. It has happened thrice that my car has stopped on the road. Had been making complaints when it was not even a year i had purchased this car and it was later i came to know that the battery is not working properly.I made this complaint on 6th April 2015 ( Ref. No. [protected]). You are once again requested to take action immediately. Thanks Preeti Gupta

I had booked a POLO COMFORT LINE Diesel on 27.4.2015 till date there is no concrete or assurance about the Delivery date from the Dealer at Pondicherry. All the staff at the dealer end are avoiding my calls and telling that they themselves does not know the reasons for delay. even the complaint made thru toll Free number has no improvement.Please give the contact details of Marketing or the sales team who will able to resolve this issue. Rgds M JAMES STEPHEN [protected]

Dear Sir, We have bought an Volkswagen Polo Car from your Authorised Car Dealer Name - Torque Cars pvt Ltd. Address - G7-B, Patel Nagar third, Ghaziabad. State - Utter Pradesh. Problem is that dealership of this dealer has been finished from your end & till now we have not received our RC of Our Polo Car. We have also called to Customar care.but We have not got sufficient responce from there. Only Reference No.- is generated which is - CCR24354. This request has been logged on 18th May 2015. Kindly help into this matter.If at this time we have not get an positive responce from your end so we will logg an F.I.R. against Volkswagen Company & this dealer. Name - Gaurav Shishodia Car owner Name - Shashi Shishodia Voter ID - LWR1427160

DEAR SIR THIS IS TO BRING TO YOUR NOTICE THAT I HAVE BEEN FACING A PROBLEM OF MISSING IN MY CAR WITH THE A.C. (ON) CONDITION SINCE LONG TIME. I HAVE GIVEN MY CAR FOR CHECKUP AND RECTIFYING THE PROBLEM TO MGRS AUTOMOTIVES PVT. LTD. AGRA THREE TIMES EARLIER BUT NO RESULT HAS COME POSITIVE, EVERYTIME THEY RETURNED SAYING YOUR PROBLEM HAS BEEN RECTIFIED. ON 2ND MAY 2015, I HAVE GIVEN THEM MY CAR FOR FOURTH TIME FOR SAME PROBLEM AND TODAY ITS[protected], TILL DATE THEY HAVE NOT TAKEN ANY ACTION . DUE TO THERE NEGLIGENCE MORE PROBLEMS AND MALFUNCTIONING IN ENGINE AND CAR CIRCUITS HAVE STARTED RESULTING ONE TIME SHORTCIRCUIT IN FUSE PART FOR THAT ALSO I HAVE PAID THEM FOR NEW PART. IT WAS YOUR MARKET REPUTATION AND QUALITY, WE TRUSTED AND NOW WE THING WE HAVE INVESTED IN WRONG COMPANY. TODAY ITS BEEN 17 DAYS AND STILL WE ARE NOT IN POSITION TO GET OUR CAR BACK. MOREOVER YESTERDAY WHEN I CALL AGRA SERVICE CENTRE THE SERVICE DEPARTMENT GAVE ME LIST OF PARTS TO BE CHANGED. WHEN I ASK THEM WHY SHOULD I PAY FOR PARTS IF IT WAS DUE TO YOUR NEGLIGENCE PROBLEMS HAVE INCREASED, THE PERSON CONCERNED THERE STRAIGHTAWAY SAID THAT FIRST YOU ASSURE US THAT YOU WILL PAY FOR THE PARTS THEN ONLY WE WILL PROCEED. IN TODAYS TIME OF COMPETITION WHERE EVERY COMPANY IS PROVIDING GOOD SERVICE AND GENUINE PROBLEM RECTIFICATIONS, YOUR DEALER (MGRS AUTOMOTIVE-AGRA) IS JUST FINDING WAYS TO MAKE MONEY BY PUSHING THINGS TO THE EXTENT SO CUSTOMER HAS TO CHANGE THE PARTS WITHOUT ANY OPTION LEFT . KINDLY ADVICE SHOULD I FORGET MY CAR WITH YOUR DEALER AND LEAVE ? I HOPE I WILL GET POSITIVE RESPONSE FROM YOUR SIDE AT THE EARLIEST AWAITING FOR YOUR VALUABLE REPLY THANKS REGARDS AKSHAY KOTRA PH: [protected], [protected]

I had given my car for servicing in the 'Autobahn volkswagen' service center in kurla in january for the repair work of the accident job. Since the price quoted by them was very high, i decided to move the car out and get it done form outside. My car was not in working condition when i towed out my car from the service center, i couldnt check everything. But i did see that the viper and Mirror glass was missing and i immediately reported the same to my advisor. He arranged another mirror glass for me and asked me to wait for viper, hence i decided to take it later since i was getting late. After a month when my car was again brought in the running condition, i noticed that there were other parts missing too, which included Rear right door window motor, tail lamp bulbs, and also wiring of the headlamps. I reported this to the bodyshop managers of the service center and they said they weren't responsible for the loss since the car was repaired outside. There was no chance that the garage person could have removed those parts since he has been repairing my cars since long time. Volkswagen service center also said that they didnt have CCTV cameras installed in their workshop so that i could check anything. Really very dissappointed with the kind of service volksagen provided and also with the replies I got from the managers there.

Am really sad to write that VW has given its dealership to a dealer who has no idea or expertise to handle/diagnose a problem /complain that persists even after giving my vento 6 times for a buzzing noise in the ac. It's been 3 yrs that I have been complaining abt the problem and every time I am given a different reason or just said that the problem is solved.they have even told me that they have changed the compressor 3 yrs back but still the problem persist .had given by car on the 2nd of May 2015 and told the chief technician of the problem who assured that it would be solved, was given my car back after 3 days and the noise still did nt stop, was again called back on 11th may and it's been 6 days that the car is with them and still not repaired and they have no clue of the problem my car number is MH12GV 4629 and every time I go there there have to waste my petrol time and money without any results .This has been going on from last 3 yrs i[censored] see the history of my car

I just seened that all of the vechicles(vento, polo) having valve cover leaking. you where you are only giving 2 years warrenty after two years the valve cover is leaking. For the companey's good future and good name please solve all the problem