Volkswagen India Complaints & Reviews

I have a polo car which was bought in May 2013 and the number of the car is MH01BG 5371. I am deeply distressed with the car. The car is barely a year old and has done only 4500kms but is already give me a lot of trouble. The car has started leaking and the carpet of the car has rotted and giving foul smell. This is quite troubling specially in the monsoon and I use this car for my child and myself so it's handled with a lot of care. No driver has ever handled the car. Yesterday I delivered the car to the Volkswagen Downtown service centre to get the problem rectified but it's been 2days and we have no clue to what is happening even after speaking to them many times. We have been touch with Mr. Zeeshan Shaikh and Mr. Alok from the service centre but the matter is not getting solved in any way. I have no way of escalating this problem and so really need your help in resolving this issue. My name is Mallika chopra and my no. Is [protected]

I purchase a volkswagen vento car on 29-July 2014 from MAA SHEETLA AUTOWHEELS PVT. LTD. MORADABAD. till now i did not received insurance, body cover, matting, the always give the date for giving the insurance. when i call then for asking the insurance & cover they misbehave with me & said they will give it to me. Also they did not give money of my old car which i give them in exchange. Kindly solve my problem and do the needful

I hv multiple complaints. 1- On 12th june 2014 i booked polo highline petrol 1.2(pepper grey colour) and my delivery date was 2nd of july 2014 before Delivery date i.e on 27 june 2014 a call came to me from the dealer and thEy saiD That u Hv to Make half of the Payment before delivery and we gave half the payment and it was full cash payment. Before delivery date rest of the payment was cleared And it was told that they Don'T hv my choice colour(pepper grey colour).they only hv white colour in highline model.Is this tHe way u treate ur cusTomers. 2-After the car delivery they told me thAt they"ll give body cover in accessOries.they Haven't gIven body cover yet. Sir/Mam it Is requested u to take sTrict aCtIon cuz its For ur companies saKe.U TreAte customerS good tHey"Ll also give good reviews.

We have purchased a new Vento, Automatic, on the May 2013 . Soon after buying we faces a problem with the AC and it was shutting off automatically . after than we went to torondo motors in August and they said we have done some change in settings of the AC and it fine now . But the problem did not solve, and after few months, when we were traveling long distance suddenly the car got heated and the smoke was coming out from the engine, and we need to stop and catch the other means of transport . And when we sent the car to the torondo motors, they said, there is problem with the coolant part and the radiator, and we find this problem in some of the vento cars made during march - may 2013 . So they changed the required parts and it was working fine for 2 months . After that now again we find the engine light and, now the company is saying, we need to change the engine wiring harness and it will take 10-12 days . This really not the way, we expected the VW car to be, as we thought we had made a tough choice between choosing the car . And we don't have time every two months go to the service station and again come with the same problem . And this a new car hardly run about 6000 km, and facing this bad experience . So we would like to solve this issue on a priority basis . And if this issue come ups again, we need to change the entire engine or replace with the new car . This kind of problem is not at all tolerable . We would like to raise this issue to higher authorities and solve it immediately . And arrange for the alternate car till you address the issue as my work it stuck due to this issue

Dear Sir / Madam. Good Morning, Worst Experience with Volkswagen authorized service centre Pondicherry last two years. I am Sundar working as a manager for Dr.R.Dhanapathy one of the Volkswagen customer taken the Volkswagen Vento high line (Diesel) car on 27th July 2012 from Volkswagen Pondicherry. Registration no : PY-01-BT-5400, Chassis no : WVWD1260XCT047928. From the day 1 itself there is a problem in the steering . The issue is when I press the horn from my steering Horn pad some irritating noise is coming, when I complaint about this issue to the authorized Volkswagen dealer, there service advisor told me that Volkswagen comes like that only that’s a small sound. I also thought ok Volkswagen is like that only. After I checked more than 20 Volkswagen Vento high line (Diesel) car there is no sound is coming on that all vehicle. Then I came to know one of my friends also owned Volkswagen vento high line (Diesel) car he also faced this kind of problem were this issue was solved by one of Volkswagen dealer. Then again for next service I asked to service people regarding this and another one issue Gear shifting problem that time the new advisor told me that the technician will not touch horn pad and Gear shifting there because air bag is there then if anything happens we are not responsible, I asked why Volkswagen has such authorized service centre who is not responsible for anything. How come such authorized service centre technician will say he will not touch the horn pad, in that service lot of issue done and I got irritated and i have taken the delivery of the car at that time. When I went for next service that time my friend given (RSM)Mr. Sathish, number to talk about this issue, that time (RSM)Mr. Sathish, said to me there (ASM)Mr. Suveer & Expert Mr.Eshwaramoorthy came for dealer visit, then after I met with them they are saying there is problem in this vehicle we went for a test drive he also identified that problem, on that time he was solved Gear shifting problem and he tried to fix horn pad noise problem also, but not have time he said you come for the next time when I visit to the dealer, now we are in hurry to move its time up. Dealer will inform to you when next time when I am visiting to dealer. That time also I have taken my vehicle delivery, no one informed to me when they are visiting again. Finally at my last service that was my 6 service my vehicle had run 94000Km now I cannot keep shut so I went authorized service centre to rectify my issue. So that I have not spoked with anybody directly spoked with service manager Murali he said to me there is problem on my horn pad, Myself and Murali was checked more than 7 vento highline (Diesel) vehicle there was no noise after they said before the horn pad not fixed properly on the steering due to that the noise was coming in the 2014 new model the horn pad was fixed properly. So sir you pay for it cost we will change the new model 2014 steering, that horn pad noise never come again, then I got angry and I asked the service manager if this issue is solved by paying the amount then why can’t change in the warranty then they want to collect the money from the customer even for the warranty period authorized service people are asking money for that. Last month they called me to bring my car to change the Gear selector they done that, not the horn pad issue after Service manager sent my car for a test drive one person was driving I just went with him for a test drive, the person who came with me he is Mr. Naveen he told that sir I will drive very rashly more than 120km to 140km speed so you wear your seat belt if anything happens to you I am not responsible, the bloody who told all this he himself have not wear his seat belt when I back came to service center after a test drive I came to know that he is floor incharge who even don’t know how to talk with the customer politely. After the test drive he told me there was some noise coming on front left side that time he suggest me to change the suspension bush kit, I taken my vehicle delivery on that time I tried to call (RSM)Mr.Sathish, to tell what they are done on that day but he is not responded .later on I send message to(RSM)Mr. Sathish, I need to talk about my issue, next day morning I have started to go out from my place that time that sound I hear on front left side, suddenly I stop my car opened the bonnet to check there I sawed battery was not fixed properly so only that sound came from my car, I went to ask the service center there the bloody floor incharge was saying that is not problem, I will ask murali to fix the battery properly, also he said that the technician who worked in your car might be forgot to fix the battery properly, after service manage Murali sent another one person for a test drive to clarify that as the floor incharge said to check whether there is suspension problem or not, after a test drive done by the next person he told there is no suspension noise so no need to change the all bush kits, that morning also I tried to spoke to (RSM)Mr. Sathish how the bloody floor incharge talked to me very rudely on that time, but they not picked my call on that time (RSM)Mr. Sathish, after i got a call from (ASM)Mr. Suveer he spoked with me I told all the issue about the service and also spoked with Service Manager Mr. Murali. (ASM)Mr. Suveer asked manager to put this to DIS (something I don’t know what it means I asked to them then they said to me to know what exact problem there in your car to know in Volkswagen we used put this DIS and check with the experts in Volkswagen) they even taken the video voice record of my car horn pad irritating noise and they said once reply comes from our head office we will reply to you, and I told them I am out of station going to Mumbai for 10 days so call and tell me as soon as possible so that I organize. I was waited for the service people to call but no one called, I have called them after 4 days they are saying stupid answer to me, sir we found that was not manufacturer defect. What a stupid answer it is, I didn’t said that It was manufacturer fault or my fault, I am asking to solve my horn Pad irritating noise problem. I tried to call (RSM)Mr. Sathish is not ready to attend my call and (ASM)Mr. Suveer was not responding properly and also the authorized service dealer people doing the same. After I called again (ASM) Mr.Suveer how my horn pad issue will be solved after paying the only money? thereafter (ASM) Mr. Suveer told me he will visit this month end or next month (August)that time he will inspect my car. I thought they are all situation drama actor. Kindly let me know how I should drive this car with this irritating horn pad noise. Is it there is no action or solutions for my problem? if not I will fix in my mind Volkswagen Pondicherry service people are like this to irritate the customers and I will not recommend my friends and relatives not to take Volkswagen brand at all.. Am waiting for atlest any reply from your side, if you will also say that Volkswagen comes like that only then it is my fault without knowing the product I bought the car. but I am sure Volkswagen brand product is not bad, pondicherry service people are spoiling the Volkswagen brand Name …. Kindly awaiting for your valuable feed back and response for my concern. Thanking you Sundar.R +[protected]

trivandrum evm volkswagen never took any action on such complaint after thier service ...even after 15 years my maruthi zen doesn't have this complaint...i am not satisfied on trivandrum evm volkswagen service...(repair order no 1422287)

I own a Volkswagen Vento Trendline(TDI) (Red). I see the cracks getting popped in the trunk of the car for no reason. Need a proper replacement for this, and this was ignored in the service station when I had given it for the first free general check-up even after reminding the issue.

I booked my polo on date1/7/2014 with booking amount 49000 rupees. They promised me to give polo highline black colour on[protected] on that day i transferred 497000 in their bank account ( its a loan amount transferred by kotak mahindra bank). Then i submit another 37000 and talked to them and told them remaining amount i will pay in cash. The problem is now they are saying me that they don't have polo highline in black colour. Is this the way how volkswagen work?? I am extremely disappointed with the service of Volkswagen bhagat automobiles pvt ltd. And they are saying me that they don't have black colour available .and they sold my booked polo to someone else. Are you kidding me ?? That's how Volkswagen treat their customer ?? and they do fake promises after taking booking amount. On[protected] at the promised day of delivery entire day they did not received my phone call and still they are not giving me any positive response. Help me as soon as possible other wise i have to think about other legal options. I hope soon i will get positive response from Volkswagen head office.

My vehicle Polo KL7BP7596 entrusted at EVM Motors Trivandrum just for painting a scratch in one of the back door. They have charged Rs5500/- for just touching the mark. This is highly exorbitant and never expect from a reputed company like Volkswagen. If I have done it out side I can do it with maximum of Rs500/- From this I can understand that there is no standard rate for the work .They are charging according to their will and pleasure. Kindly interfere the matter and give instruction to refund the excess amount charged at the earliest. Francis Cherian [protected], [protected]

My polo car KL7 BP 7596 is now running at Trivandrum.My vehicle has taken the delivery from your EVM show room Trivandrum after repairing on[protected]. After that I was out of station and came back at Trivandrum only on 18.07.2014.While I start the vehicle today I have seen that the ABS light is lightening and took the vehicle from my house to the road at about 7 PM. The vehicle parked in the road with starting position and came back to close the gate. While closing the gate, the vehicle automatically closed in the starting position. I tried to contact EVM Motors Trivandrum[protected] several times and Mr.Anoop Mob.No.[protected] more than 10 times for assistance to move the vehicle from the road. The road was blocked from both sides. Just imagine the my feeling and tension at that time. This type of poor service is getting from EVM Trivandrum.I immediately contacted EVM Motors Ernakulam, they have contacted Mr. Ronne No.[protected]and he has given the instruction to break the back door glass. As per his instruction I broken the glass and open the vehicle. This is happened only due to the careless service from EVM Motors Trivandrum .Actually now I am afraid to take the vehicle after service from EVM Trivandrum. Please give instruction to repair the vehicle at your cost due to the mistake from your part. Expecting your early response. Francis Cherian [protected], [protected]

Dear Sir / madam, I have given my car MH 01 BK 9861 for replacing the rear windshield glass on 10 /07/2014. Issue 1. Complaint : Afternoon i just reached my office its was raining heavily we just parked our car and fifteen minutes later my driver told me that my car rearwindshield glass had broken.When i went out, it became clear that the window had burst from inside .The window had no scratches, nor had it been hit by anything . Its Just 2 month old car . Purchase date is 18/05/2014. From everything what i could see, the rearwindshield literally exploded, there were no object in or near the car that could have hurt the window . How could this happen .Kindly give an explanation for the same and replace it as soon as possible. Issue 2. My Car was picked up for replacing on 10/07/2014 and It's 14/07/2014 still i havent heard from the company service centre about replacing .I am really unhappy and disappointed with your service it's an in connivence for me to travel everyday without my car and more exhausting is to communicate with unprofessional people in shaman cars downtown for not reverting back spontaneously .Everytime i cal them they say will call you back in ten minutes i dont get a call from them . It's my new car and the rear windshield glass automatically exploded into pieces, we have just escaped a major accident due to company manufacturing defect . Kindly let me know the details that why this has happened and why the company does not include this under warranty . I have already spoken to your service advisor mr Roshan and he said that company will not replace it . I want to know why company will not replace it . All sorts of communication will be appreciate through email . For your reference i have attcahed a picture and pick up receipt by shaman motors, downtown, Expecting your prompt reply . Thanks

I am a "proud" owner of a Polo 1.2 petrol Comfort line owner. My car is just over an year old and has done only 5500 KM.The reverse light along with parking sensor stopped working in one fine morning.Uopn taking the car to the Authorised service centre in Faridabad, it was detected that a yellow sensor wire from the gear box to a junction box is broken.As the part was not available with the service centre at that time, an order was placed for it.I was told that the wire is costing around Rs 45/-.A few days later when I visited the service centre, the part had arrived and to my astonishment the cost of it is Rs 4400/-.It is actually a 1mm copper wire of less than 0.5 Meter in length with timble at both ends. I told them that it highly exaggerated price and one can get a gold chain of the same size at that amount. I didn't purchase it from them and could get the problem fixed at Rs 100/- from outside. Is there any authority in this country to control Volkswagen like MNCs from looting our country men?Dear friends think well before investing your hard earned money on cars made by Volkswagen or similar companies.It will make you pauper when it comes to maintenance.

Dear Sir/ Madam
First i would like bring breif about the case
We have brought the vehicle on march 2011 and we used in 6 months with several problems and In the month of mach 2012, Due Manufacturing defect as per information given by the show room people in order resolve the problem from germany technician should come resolve the problem. after we wait for the two months, there is no response still car is under show room only. I approached Consumer Court where CCNO.1658/2012.

it is unnecessary postponement and getting delay from the company advocate . we are facing hele lot of problem

And also we have Polo vehicle same problem, in last 3 months back after being spend of one Lac in engine and know 6k to be spend

I bought Walksvagen comfortline polo 1.2 liter diesel form navjivan showroom dated on 28 June 2024. when i was returning home from showroom i felt vibration in starring at the speed of 70 Km/h. so next day i called custermer care informed regard my problem and they suggest me to go service station. I took my car to service station and explained them my car problem. First they checked air pressure of all four wheel and found different air pressure in all four wheels. after made all four wheel pressure same and required limit. They took trial but problem remain same. Now he decided to check wheel balancing. After did wheel balancing again trial was taken but still problem was coming. I was getting late so took car home as my home is 35 km away form service station.After two days again i have taken car to service station . they kept car for two days saying need to change wheels as existing wheels have play. Yesterday night hand over me my car saying problem is resolved but while taking trial with your service engineer same problem was coming. I disappointed with your car does not work properly and service also. I cant give more time then these.i have also some other works to do.I would appreciate if you replace that car. i look forward to your reply.

Dear Team, This was my first and sincere attempt of to bring this to your notice that its been just 7 months that I bought my Volkswagen- Vento. The welcome to the Volkswagen family was such that I considered myself privileged to be part of the family, however, this wasn't the case. In February, after exactly 2 months I faced the problem of ECM where continuously my car was showing engine sign (picture attached). I contacted my sales dealer and he referred me to bhasin motors mathura road service centre. I was told some part needs to be changed as there is some problem but as it was not available, they provided me the temporary solution and promised to inform me as soon as the part was available. I did not get a call for next whole month. I myself called them after a month and they asked me to send the car again. As per them, they changed the part and everything was done. 2 months later, the engine light was on again. I contacted them and they asked me to send the car again. I told them to please provide me with permanent solution as I don't have time and money to waste sending the car again and again. The car was sent back and they informed, that there was some mud in the part which they cleaned. After a month again, the light was on. I did not inform this time and after 2 days the light was off. I completed 6 months of ownership in May and this was the time for general check-up. They asked me not to send the car as it was already checked in previous visit but as the sign on the taco-meter showing "Inspection", I sent it. The car was picked and dropped by EOD but nothing was informed to me. Next day. I got a call that the car was fine, I told them about my existing problem and I was told if I face the problem again, inform them. After a week, the light was again on. I was really furious this time, I called him and asked him, if the part was actually changed at first go or the meter was just tuned to reset the light. He was silent but he assured me that it will be done in next 4 days as he was out for training. It's been 8 days now and I haven't got a call. Being an investment banker, time is money for me, so Vw made me compromised on both "time" by sending car again and again and "money" spent on fuel. Though, the loss was much beyond this, the mental harassment that I had to face because of this cannot be compensated. I request you to please look into the matter take necessary steps going forward. Thanks, Shagun Setia [protected] DL3CBW2529 [protected]@yahoo.co.in

i have a polo1.2l petrol reg no.kl47a 8176...it was delivered from vw evm kochi dealership...at the time of delivery the charged me rs.18000 plus labour cost for stanley leather seats..the told me that it was 100% leather...after 8months the seat started to peel off like hell...my dress became dirty because of that peeled material...as i was busy with my work i couldnt report it..recently a expert from wellfit seat covers told me that my seat cover was a cheap imitation material...for the last 3 years i was being fooled by these people..the only reason i bought a volkswagen is the quality you offer...but EVM kochi proved it wrong..i will be registering a complaint with evidence in consumer court soon...phone...[protected]

i have been using jetta its just driven 17000 kms and there is problem with its stereo, window glass, about the locking and for this i have already sent my car to two different volkswagen service centre at gurgaon and rewari in haryana. they even charged me for this but till now problem is not resolved .they dont even pick the call many times. i am highly dissapointed after buying such a brand vw jetta..can not recommend to anyone... all i want is everything to be done quickly and properly

Dt: 03.07.2014 Dear Sir, I B. Rajeshwar Rao Partner of M/s. Indus foods, Jeedimetla, Hyderabad-500 055, I have purchased Polo Car in the month of April 15th 2014, on my company name at your showroom M/s. PPS Motors, Rajbhavan Road, Somajiguda, Hyderabad. The problem is my company is located at Jeedimetla and Vehicle registration RTA comes under Medchal RTA office but showroom people has given registration address RTA Kukatpally. On April 30 th I went to RTA kukatpally for registration, RTA people told me your address belongs to medchal address. I went to showroom and discussed with Manager Mr. Raghavendra ( Ph: [protected] ). he assured the mistake was our side i will transfer the data to Medchal RTA and i will get it done immediately I am calling every day to Mr. Raghavendra, he used to say it will be done within 2, 3 days everytime. but till date (already 105 days ) not done the registration. I am paying challans to Police every 2, 3 days. I have not expected this type of service from such a big World Wide Car Manufacturers of Volkswagen. Please look into the matter and do needful immediately. Thanking You, B. RAJESHWAR RAO Ph: [protected].

I have given my Vehicle Regn No MH 02 AV 5400 to VW Workshop since 4 Months and written numerous complaints to VW Customer Care as well as Delaership there has been a pathetic response which is least to say. The most unethical approach a German Carmakers Dealership can give Customers to experience is in this Workshop of Shaman. No one responds to Emails or Calls by Customer. Customer is made to become a pleader and dealt with very poorly. My car has become a experimental platform wherein each time one problem is resolved the next comes up later and they say now we need to recheck. The problem car went to workshop for was partly resolved after 3 months and then due to poor upkeep of car the Control Unit has failed which was never the problem earlier and can be confirmed with VAS Tests done earlier, this clearly implies damage or failure of Control Unit due to VW negligence. The Part Number is 7L0959933HZ22 Convenience Module which now they tell since 2 weeks is in Back Order and part is not available with VW worldwide which is a Lie as the part is clearly showing availibility on the Internet at numerous places. I have asked for a meeting with VW Technical team or escalation to Seniors at Shaman niether is done the Service Center.I was promised a Loaner Vehicle which is also not given. Can somebody in VW help resolve the situation before my patience runs out and I release this story to the Media and the Lawyers to take control.

The staff at the Volkswagen bangalore - Elite Motors is pathetic. They dnt know how to communicate with their customers. The senior technician in the showroom doesnt know how to interact and the General manager of the service department is not ready to take any complains, instead he blames everything on the customer. They dnt deliver the car on the time promised. They dnt give you any estimation about the work. The car delieved to the customer is with the incomplete work. They dnt have a good attitude, their attitude is pathetic towards the customer. Their is no reply to the suggestion and complains from the showroom and even if you voluntarily go and complain it is fully ignored. Even after many complains nothing was done to resolve things and instead the blame was been transferred to the customer. The staff in the showroom needs customer relationship classes and they should be taught how to communicate with people.