Volkswagen India Complaints & Reviews

Subject : feed-up with your car Polo and service centre and dealers
I, KAPIL KHOWAL, S/o Prem Chand Khowal, R/o B-105, Gurudwara Road, Gali No. 12, Mandaawali Fazalpur, Delhi, India. Ph. [protected], [protected].
I am your customer using Volkswagen Car Model VW POLO since April’2013,
My car registration no. is : DL 7 CM 6363,
Registration no. : 04/08/2011,
Chasis no. : WVWA11605BT030417
Engine no. : CFW085179
O SNo. : 02
MFG CD : VOLKSW
Colour : White
Class : L.M.V.
Fuel : Diesel

First owner of this car was my cousin brother Mr. ………, he bought a new car and he was selling this Polo car, so, he asked me to tell if somebody wants to purchased my Polo Car, and I was very fond of this car because my grandfather was using Volkswagen car that is why I was aware about the performance of the Volkswagen vehicles, so I purchased that car from brother.
But, I am not satisfied with the performance of my car POLO. Mostly my car is standing in the workshop for some or the other reason, everyday there is a problem in my car. Total reading of my car is 28998 km only till the date. All the services has been done in your services centre. Even they have not done the services properly and also could not diagnose the problem of my car. They say, that they cannot understand the occurring problem in my car. So many spare parts has been changed even though it is creating problem due to which I cannot use my car.

Your company reputation is becoming strong day by day in our India. Now I hope, this car or other cars of Volkswagen are having the same problem as I have survey of Volkswagen cars from the owners their view is - car performance is good but the service centre engineers are not good and they are replacing the different parts but they cannot diagnose the problem. I hope in future you will trained your engineers and employees.

My mail purpose is that, I want to tell you that now I am feed-up with your car and your service centers. So, due to this, problems occurring in my car insurance company has mentioned insurance value of my car around Rs. 5, 00, 000/- only. Your dealer has given me quoted me value of Rs. 3, 00, 000/- to 4, 00, 000/-. Even due to this now I want to sell my car and in future I will not take any car of your company and I will ask my friends and relatives not to take any Volkswagen vehicle.

kindly give me a maximum value of my old car(polo DL7CM_6363) and give me the new Polo car with maximum discount so that I can be your regular customer of Volkswagen because I have a bad experience of polo car
Thanking you

We purchased one Polo Tdi on17/10/2012 since then this vehicle has its run on about 34000 KMs. . On 17/06/2014 we took our POLO for third 'servicing ' with the problem of acceleration in the vehicle (on only about 34000 Kms). The goodself engineer told that the clutch plate will have to be changed (with the cost of Rs.19000/-)and get this polo on one or two days.. On 19/06/2014 we have been again told that some parts of related to clutch ..free wheel will also be changed and now the cost of whole repairing will cost around Rs.38000/-. PROBLEM No one is telling why and how it happened ? By which we could avoid this type of financial loss, faults and refrain us and others in future to avoid buying this vehicle due to this defect. Why our service station is not equipped with the repairing work, engineers and, replacing machines ?

I bought a Volkwagen Polo (Trendline Petrol), DL3C BM 7053 in May, 2010 from Bhasin Motors, South Ex, New Delhi. I am very dissatisfied with the quality/service of the car. On 17 Feb 2011, I got a warning signal and contacted my service station (Broadway at Faridabad), I was told that they will have to keep the car for 7 days and they need to change the head cylinder. The car had only run 9711 kms by then. The FSO number for the service is: 100296. I was told that the head cylinder has been changed. Second time again in 2013 the similar warning signal starting showing when I gave my car for servicing on 28/09/2013 at Bhasin Motors Sarita Vihar, New Delhi. I was told that the head cylinder needs to be changed again and it will cost me Rs.90, 000.We have never faced such problems in our other cars. I fail to understand how many times does one need to change the head gasket. Nevertheless, the company realized that there is some fault and they paid some amount and I had to pay Rs.22000 for the repairs, and received the car after a long wait of a month, which involved continuous follow-up and what not! I had it back in November 2013. Since the car was back there was a problem of jerks and miss. And, then the similar warning signal started to show. The car moves with a jerk if the fuel tank is even slightly less than half. I have been told that the fuel pump needs to be changed and it will cost me close to Rs.20000. This is really annoying. I think that the car delivered was defective from the very beginning. There are several other problems that I have been facing with this car from day one, such as the driver seat window gets stuck, the bumper of the car is not fit properly (keeps falling), and many more. I would also like to point out here that Bhasin Motors service at Sarita Vihar is the worst one can get! They are not at all serious and professional in their dealings. I had also claimed insurance for my broken side mirror, and without informing or asking me they went ahead and put up a glossy one instead of the matte one which the car originally had. Now there is a mismatch in both my side mirrors, this may be trivial to some, but if I have paid the entire cost then why shouldn't I get what I had asked for!Volkswagen should take responsibility of these problems and bear the complete cost of repair of the fuel pump/head engine. And, repair it in a way so that the problem never occurs again. I look forward for your speedy and positive response. -Sunaina

I bought volkswagen Polo in november 2011..from Chandigarh.Till june 11, 2014 i had no problem or complaint about it...but on june 12th I found that its oil was leaking I got panicked and took the vehicle to the agency Swami Automotives chandigrah which is 3km frm my palace & they told me dat the chamber was broken and the repair would cost nearly 1.5 lac I was higly disturbed as my vehicle is used only in d local area Chandigarh ( As u knw my city has d best roads in INDIA ) wid no accident aur any indiacation of oil leakage. I took the expert advice & contacted the concernd athorties again on the next day but i was shocked to find that the persons who were inexperienced ( who didnt had a knowledge abt the turbo aur oil pump were giving the estimate ) Aftr lot of search on net every where i ve come across the point dat the volkswagen Polo model 2011 had the manufacturing defect of low height which cause breakage of chamber In the next model the company upgraded the height of vehcle and tyres Sir my complaint is dis y didn"t u informed the owners of 2011 models about this prob. as i ve met more than 30 coustmers facing the same prob in my small circle was it not the resolsibilty of the esteemed volkswagen to take care of their coustomers ??? You should take care of my prob now m in deep tesnion and prob. beacuse aftr buying ur ESTEEMED POLO i m widout vehicle and facing the wrath of the behaviour of Swami Automotive Chandigrah I shall be immensly obeliged i[censored] looking to my prob within the short duration As i feel cheated beacuse after having such a branded vehicle i feel like a FOOL Thanking u Rajeshwar Thakur [protected]

1. humming noise problem has not been solved yet.

2. humming noise is still there & because of that gear setting is also malfunctioning now, shifting from 3rd to 2nd gear it gives jerk that was not the problem before.

3. I have complained about break problem Before but it still remains unsolved.

4. There is also play in steering rod and on a little rough road it makes so much noise that wasn’t there before.

5. 1 whole year has passed with there two problem - 1st is humming noise & 2nd is air bag cap on the dashboard is still not repaired and because of that air bag fails.

We give our car to solve One problem and get back our car with several new ones and that One problem still remains there.

We put my car for servise for same problem more then five time & when ever we make complain on Customer care, dealer call for servise but after delivery not solved problem.

We purchase your company car because of famous in market. We also respect of your technology. We have polo 1.2 tsi GT but it's zero. Dealer not solve problem & no any technical person who understand your technology so we have to suffer.
That time we feel we lost money behind of this car.

Plz send any technical person for care of my care & within one year we face lots if servise problem. Now if not solve then give me out money back or give new car.

We are become hope less from company side.

We lots of time did complain to company, I hope will understand costumer & solved our problems problem.

Regards,
Savani Hitesh (Surat - Gujarat )
+91 [protected]
E-mail:- [protected]@hotmail.com
Car no:- GJ 5 JE 1111

Dear Volkswagan team, I got my car repaired last month and after driving couple I realised that shock's got completely damged. I fear that somebody replaced my shockups while repairing it. I would like you to seriously look into this as this is effecting me after getting associated with this brand I never faced such problem with other brands earlier. Being a renouned brand I request you to changes my shockup's on immediate basis. Believing in the brand I expect a immediate response. Regards, Shubhra Jain +91-[protected]

i have purchased polo SR car from Globus cars (p ) ltd Gujrawala Town part-1 Delhi on 21 st april 2014 at that time they told me to submitted proof of transfer photocopy of RC of previos car with in 25-30 days then they will refund me Rs 12000/, i have submitted photocopy of RC in about 35 days, now they are not refunding the amount in spite of many phone call and visiting the office, so please see this matter, as i already sold the car and give the transfer photocopy of RC.

It has been more than 3 weeks now since my car went to the service station for an engine related issue and even now the service center employees are not able to give a time frame as to when I will be getting back my car. This is completely unacceptable on the part of Volkswagen India that they rely on such incompetent service centers to provide after sales services to their customers. There has not been any attempt made by the service center employees to give me an update on the status of the car and it is me who has been chasing them around for the follow-ups. If this thing is going to happen, then I am sure many of the existing VW customers will switch to other brands who offer a speedy after sales services. Please look into the matter and get the issue resolved. Name: Nikhil Mathur Ph No. 0-[protected] Car registration no.: DL3CBY1316 Email Id: [protected]@gmail.com Service Center Name: Volkswagen Broadway, Faridabad

Dear sir

I Mr mohammed Iqbal kakti purchased a Volkswagen polo in march 2013, as after 15000 thousand kilometer i gave my car for 1st servicing at the time of delivery i found the car music system was damaged and informed the same to kumar automobile HUBLI service agent. He informed the music system will be replaced under warranty, later after few days he informed the music system is working fine & thus the system cannot be replaced but now it has problem in it. And no one in kumar automobile is taking responsibility to solve the problem and my car is still in the service centre.
I request you to solve the problem and get it replaced. hope u would do the needful

Hi, This is Suresh B from Hyderabad. I purchased VW Polo Highline in feb 2013 and I have complaints all the time regarding oil leakage. Inititially it happened in sep2013 and I gave my car to them to get it done . They said its oil sump damage and replaced it and charged 28k. Again i have seen the same prob recently in May 2014 and asked them to see waz happening. They said they wil deliver it in a day or 2 by rectifying it. But they took almost a week and said its just Dummy Cam oil leak. I took the delivery and came to see that my speakers are not working properly and now even ac is not working. Customer service is really too bad just awful. It took them a week to get the complaint closed and in that time they dint even called me even a single time. Everyday it has to be me checking waz happening all the time and they have no concern at all. I will be going tomorrow again to see wat happneend to my car's ac and speakers. I'm talking about PPS Motors Pvt Ltd in Gachibowli, Hyderabad. Please look into this you VW guys and do the needful asap. These guys are spoiling the brand image of VW DAS Auto. I really dont understand why these many problems in jus a year. I just purchased it in 2013 Feb. Regards, Suresh B

Name: Manish Shukla City: Pune Vehicle: Volkswagen Polo, Trendline, 1.2 Petrol Vehicle Registration Number: MH 14 DX 1261 Complain against Service Center: BU Bhandari, Wakad Workshop, Mumbai Bangalore Highway, Pune, MH Pathethic commitements & no professionalism, I have given my car for servicing at BU Bhandari's Wakad, Pune workshop on 24th May 2014 for servicing & very small repair work, Servicing was done same day, but for that small denting & painting work they told me that they will deliver back me my car on 30 May 2014, whereas survey was done and aproval was provided by Insurance agent on 27th May 2014, when I contacted workshop on 30th May, they told me that they haven't started working on the my vehicle, then they gave me next date for delivery which was 1st June, I again contacted them on 1st June this time they told me that they are going to start repair work on my vehicle and now they will deliver my car on 6th June 2014, I am again not sure whther this time they would be able to deliver my car on 6th June or not. I tried contacted Workshop supervisor Mr Kedar to complain, he also didn't responded well, he told me he will call me in 5 mins, now its been 5 days I am still waiting for his call, and now when I call him several times, he disconnected my call all the time, similarly I try calling my service adviser Krishnkant, he also just give me weird reason's and promise me to call me back & never call me, in past 2 weeks no BU Bhandari representative tries to reach me to give me update, its me who chase them to take status. From past 2 weeks I am without my vehicle with no justified reason and now feeling helpless, this is happening second time with me, last year also I have given them my car to repair some wiring work, it took them more than 2 weeks to deliver my car that time too.. I compared with other company vehicle service & maintenance, they charge half what Volkswagen service station charge & provide vehicle as promised, now I am regretting I should have bought some other companies car, at least they could have provided me peace of mind, I had some planned trips in June 1st Week, & now I have canceled my trips just because of this bull reason. I love Volkswagen vehicles, but this kind of after sales services definitely demotivate me to think again for Volkswagen in future, & I doubt I am going to recommend this car to anyone too & also I am going to raise this issue on social media as much as I can. I am sure I am not the first one to raise this kind of concern, so request you to act immediately & and take this issue seriously, rest its up to you how you wanted to project your brand in India.. Thanks & Regards Manish Shukla [protected]

My vehicle got serviced and delivered on[protected] after driving 10kms from service place it got stopped they told that battery got discharged and while running it will be charged. From[protected] I am continuously pursuing them but today is[protected] till now there is no response . Finally my vehicle is not available with me from[protected]. My service centre is mody service centre, ramanthapur Hyderabad

HI I own a volkswagon Vento tdi trendline model. On 27 April when after getting my car refuelled (full tank -auto cut off) I noticed that my car was leaking diesel. I stopped the car at petrol pump and called VW to tow vehicle to nearest workshop. That time only Frontier Automobiles, at mohan co-oprative near NTPC turn, was available and the vehicle got towed there. Next morning i visited the workshop and the service manager told me that there were 3 campaigns which are pending on your car since 2011. I get my car services regularly through Atrica automobiles. Sector 63 Noida. My first complaint is againt Atrica automobiles for missing on my campains. The service engineer also told me fuel pump cap was loose hence the leakage but he was not able to answer why it got loose at first place. This cap lies below the back passenger seats. Service manager Mr. Sagar didn't bother to answer that. Any how i was happy that car was not leaking fuel but on 27 May again after getting my tank full the car leaked Diesel. This time Frontier people say that the fuel gasket got loose and damaged. They couldnt explain that why it got damaged and why it wasnt fixed the last time. Can anyone in Volkswagon answer that? Is a leaking fuel not a life hazard ? How can they put my families life in danger ? Can I sue Volkswagon for putting life in danger because of their negligence ans shoddy work ? Where should i go and what should i do ?

My Vanto was given to ABRA motors as the vehicle was getting heated up very fast and the coolant was getting evaporated very quickly. Som damages were told and the vehicle was given back to us marking as FIXED. Within 2 months the problem recurred and I was told that the newly placed housing is not aligned and since the problem is recurring they would need more days to fix it, retest it, conftrm it, re-retest it and deliver it. So far so good. the problem is being taken care of. However the company doesnt seem to care about the issues that the customer would face in the absence of the car. More than 2 days delay, I am used to getting a stand by car for use by the service company as a token of their commitment to the customers. Being a "High Class Vehicle". the service company is not bothered to offer any apology or compensation because of the mistake in their FIX (or) some inherent problem in the car. How can they assume that due to a faulty service by them (or) some unique problem in the car, the customer would suffer for 7-8 days without a car? Is this customer service? What was more irritating was their statement " We understand your problem, but our other demo cars are given to other customers, so we cannot help you." In what way am I inferior to the other customers? Is this how a well known branded service center supposed to respond?

Dear Sir, My Volkswagen Vento registration no. TN.10 AD 7099 in the year 2011, August is leaving for service at Sundaram Motors Mount Road. During the first service itself I had given a complaint on my AC functioning. On the second service also complaint has been repeated and it was working for six months without any problem. Now again the same problem, that is exhaust gas blowing out through the AC vent Off & On. This phenomenon is happening mostly on city drive (During the highway drive it never acquired). Tomorrow i.e. on 23/05/2014 I am leaving the vehicle at Sundaram motors at Mount Road. So please take necessary arrangement for checking and rectifying the problem for ever. Thanking you, Yours faithfully, (M.P.Suresh Kumar)

Dear Mr Mahesh Ji, MD I, being the first owner of Polo Comfort line Car Reg.No.UP 78 CF 3656 in Kanpur (bought in January 2011), wish to state about the service support being provided to the customer which has gone bad to worse in the recent past. The recent example is that my ac was not cooling. I went to the service centre in Kanpur (M/s Viraj Motors Kanpur) to rectify the problem. Even after waiting for couple of hours, the service people could not detect the fault. It was really surprising that the company of internationally repute in automobile industry get busted and the franchisee as well if they could not retain or appoint efficient service staff. Well trained, hardworking and trustworthy, desire to learn at every single point staff would certainly help to avoid such incidents. Since I was really upset and unwilling to drive the vehicle in such a hot season, I had no option but to go to my nearest known engineer who immediately detected the fault and said its MAGNET has gone faulty. The moment I get to know this problem, contacted the service about the availability of this part but I am sorry to state again no positive response was given to me as of today. Please help me out so that my problem get rectified. S K Khullar (M) [protected]

Check engine light of my Vento (August 2013) model is always on. We have taken it to the authorised dealer 4 times every time it gets corrected for just 1 day and then again the problem reoccurs. The Registration number is UP14 CA 5670. Kindly look into the matter because I think there is some manufacturing defect in the car. Also it just gives me fuel efficiency of 7 in automatic model. This is much below the average advertised by your company. Kindly look into the matter at an earliest before my guarantee period gets over.

i had purchased a VW polo trendline petrol variant in april 2011 and has been undergoing regular annual servicing of my vehicle and this calender year 2014, i too had gone for the scheduled servicing on 22.04.2014 against Order no.SO220085/SM/2014, Invoice no.SMSP/14-15/1406, Invoice date : 22/04/2014, Regd.no.AS01AU 1389, VIN : WVWC11603BT040792, Model : Polo Trendline Petrol at SM Autokrafts Private Ltd.(Authorised Dealer Of VW) Railway Gate No.1, Maligaon, Guwahati - 781011, Assam (India).Post the said servicing, my vehicle have developed problems in the steering wheel and this has been a constant source of worry while driving.i am stationed at NRL Township, Golaghat and it is 540 kms(both ways) away from Guwahati, which happens to be the only dealer of VW in North east.kindly facilitate necessary arrangements for addressing the problem at the earliest.my mobile no.is [protected].

I would like to tell you that my polo car whose registration no is UK06 AA 7980, which I have bought form delhi, at the service center of haldwani dealership for the work of repairing in the back fender on 9 may 2014, I was told to recive my car on the date 12 may 2014, when I came to get my car, then I saw the work done at my car was not of satisfactory level, and the executives have also accepted their mistake, and after that told me to get my car on 13 may 2014, on that date when I again came to get my car, then also the work performed by the service center was again not upto the satisfactory level, and again the executives have excepted that their mistake, during this period I had suffered with many traveling expenses. So I would like to request you to take a strict action against their mistake and the cost o[censored]nconvenience caused to me. If this type of services are given by Volkswagen, I would never prefer to buy any Volkswagen car in future .
Yours respectively
Shantanu kumar
Contact no. +91 [protected]
Address – rudrapur city, udham singh nagar, uttrakhand
Pin code- 263153

Dear sir,

I am having a car polo tdi highline pbo3ae-1879 in bathinda (Pb) purchased from bhagat group.My car is in the service centre for fuel pump to be changed it is in the warranty today
In bathinda city. But they are not having a part at the present time after 07 days they will give the vehicle. Sir, i need the vehicle at urgent basis.

Waiting to an early response.

Regards,

Vijay gupta.