Volkswagen India Complaints & Reviews

I had given a complain for a break down today 12th April at 10.00 am. It was confirmed to me that i will get a call within 15 - 20 minutes and the service advisor.

No one turned up or even bothered to call me. Finally i called up again with the same answer that they wil revert within 10 minutes.

This happened 4 times. Then i spoke to someone senior and after an hour ie at 2.30 the break down towing van arrived. I am sorry to say that if this is the case in centre of the city, what will be the case if the car break down in remote area.

I hope you improve

I am the owner of Vento (Trendline Diesel) purchased (November-2011) from Broadway Autoworld Pvt. Ltd. Volkswagen-Faridabad (NCR). From the date of purchasing, my car is regularly checked & serviced from the Broadway Autoworld Faridabad. One day i was returning home from my office, my car get automatically stopped down and did not start again. Immidiately i called up a platform truck (for Towing) and sent the car to the same agency Broadway Autoworld( Volkswagen- Faridabad). They have checked the vehicle and then respond me that a faulty or some fake nut is installed in the engine. Also an original nut found in the engine (SHOCKED!!)which had broken the engine's timing belt and the engine valves get bend due to which engine oil get leaked. I was totally shocked...Oh My GOD!! The agency's Service Advisor(Mr. Sanjeevan) and Service Head(Mr.Fahem Khan) both first of all not commented on this happening. When i asked them they said it will cost near by (Rs. 1, 40, 000) . I was again shocked .I said please check at your side coz the car have been regularly checked & serviced at ur agency only since from the date of purchase.Also you can check the service history and all the job cards or the work done at the agency from tha past 2.5 years. One thing also i want to say that VOLKSWAGEN, WHAT IS GOING WITH YOUR COMPANY? i will not bear any damages cost and my car is with the agency from the past 10 days. Please cooperate about this matter coz Rs .1, 40, 000 is a very big amnt. for me. Also the service team of the agency(Broadway Autoworld) is not cooperating with me .and not taking up my calls Dear VW Group its your mechanical fault, and iam not responsible for this whole matter. Myself Vikas Chirang, the owner of the car. Reg. No. HR51AP 8240. Cont. No. [protected].

I am an owner of Jetta (comfertin) recently purchased[protected]from Phoenix Cars, Pavangad, Calicut, Kerala.Its very disgusting that after purchasing the vehicle .The Company did not enquire about the performance of the vehicle.When I got the vehicle first it had already run 24 kms and interior all seats seal was taken out.Inside the car fully dust and suffocation.Stain is to be seen in all sides of the glasses of the car, after cleaning also its not going same thing next on the body too many scratches are still to be seen.Now I feel that dealer has given me a company test drive car. While driving car is not smooth some irritating noise from door side. People who are travelling are not comfortable as shown the previous reasons.Horn is ecofobic.As per company as assured me 15 kms per ltr petrol Iam getting only 10 kms occationally. So I feel company has cheated me by giving me false promises.So I am badly depressed by purchasing this car, what should I do ? I expect a positive reply from company side.

Chassis Number: WVWA14160EA550733
Engine Number : CMS033511
Mobile Number [protected]
Bhagya Nathan
email id:[protected]@yahoo.co.in

i am based in Agra and bought my car from the dealer here who also runs the service station. My car 2010 model is Jetta. It runs well but asks for too much of servicing after the year of purchase. The problem worsens when the service station keeps the car for more than a week and reasons that the particular spare is out of stock. This issue has not arisen once or twice but 4-5 times in 2 years. The commitment of the people is poor, the servicing is time taking and not 100% as i had to get something or the other fixed by a local mechanic for a proper running. I bought the car to give me comfort and style but when it goes to servicing every now and then, it makes me feel that i took a wrong decision in dealing with volkswagen. I therefore recommend you to strengthen your service stations and provide with adequate spares to avoid losing out on your customers and on your sales. Even BMW provides a better service than Volkswagen despite their service station in other city.

HEY VOLKSWAGEN!!
i own a Volkswagen vento 2010 highline petrol model . Everything was fine till last Friday when i took my car to service station as its ac was not working . While exploring the problem it was found out that there was a crack in engine head . Which i suppose is the the problem of companies build quality .anyhow there has been a week my car is in service station and the people at Volkswagen are not entertaining my complaint . They are not even telling me about my cars status the time they expect to give it back to me even when i am calling them daily . it was clearly mentioned in extended warranty rules i should be given a supplementary car for the time my car lies in service station in these cases but again there is no response from Volkswagen. i had huge respect for Volkswagen which no longer exist . you people are hammering customer relationships day by day . any other company is better than you people at least they know how to treat there customers.

I Jortin Mathew, very sad to inform u that my new vento coforline which I recently bought on[protected] had facing critical problems. The car has only driven 1500 km. Firstly a coil like indication and engine indication appeared while driving in yellow colour. This has been occur after a knocking. Later the car having starting problem and missing. I had shown my car in volkswagen service centre kottayam, but the problem not yet rectify and still the problems are same as before. I am really fed up with this car. Kindy do necessary action to solve my car complaints and contact me if necessary, my no. is [protected]. With hope of your favour, Jortin Mathew

I tow my vw polo at toll free number at baroda show room in car fuel pump problem and now service executive tell me that engine satarter problame show u have to pay 12000 extra I have vw warranty so why should I pay for this Replay me as soon as possible please bcoz 12000 amount is now small amount my car number is gj16 bb 9755

i buy vento comfort line from lally motors jalandhar of white colour 6 days back firstly d car is having a big problem of gear shifting i went there two time but d problem is nor resolved and the body shell is fully covered with dusty particles and the another problem of gear shifting comes to me but they are not listening to any i want u to take strict action against them and listen to our issues also this company is not a good one everytime we go they not even open job card plz help us as we r medium class people and agency people not even listen to any of our issue

I buy new vento comfort line 6 days back dere is a problem in shifting of gears from d day i buy d car when d car was in d agency i told dm d same thing but in reply i got d ans dat d prob get resolved by shifting two three times but till now my car runs near about 500 kms and d problem is same till now please help me to get out of dis problem by taking immediate action and secondly dere were dots on d body shell too on car they had given me d defected piece please take some immediate action my mobile no. [protected]

Sir, i am Fed up at the problems in my car volkwagen passat. Its irritating how a german company like vw has so many problems. Its like they have done something to mint money at every level. The most unclear company i have ever faced. I have had several services and repairs at bhasin motors. ( mathura road) they just seem to lie. I haev been ignoring my probs complain in my car as in know the process is too long & and the people just know one thing, How to forcefully trouble the other person.. He gets pissed off and thinks to leave as the result will be a dud. I knw i have no benefit of writing this as well..You willl stasify with ur professional liars..

sir/madam i am sukhchain singh from moga punjab. main volkswagen ki jetta car use kr rha hu bt muje ic car main 2 bar a/c ki prblm aa chuki hai a/c bilkul cooling ni kr rha or last tym bhi yeh prblm thi bt main ne ludhiana se lally motors se thk krwaya tha bt abh yeh prblm dubara aa giyi hai plzz meri prblm solv ki jaye jald sey jld my cont no izzzz [protected]

my volkswagon polo battery got replaced on c14th june 2013 yesterday i was driving and i got back home and after that it just didnt start. the mechanic today jumpstarted it and has taken it to the service centre. how can a battery just discharge like that before even a year has been completed? should i write to the battery company? i want it replaced now as i ma not sure how long can the same battery run? pl reply to abhija.[protected]@gmail.com

i bought polo comfotline on 13-4-14, and today morning i found wire buring smeel while running AC. i have called the dealer and they took the car to the service station. the guy who is attending the car is not sure when he will be rectify the problem and when i will get my car. This is really frustrating. i took the car looking into the brandname. But on the very first day im came to realise that i made a wrong choice. can you help in getting my car back.

Dear Team, This is to inform you that I have purchased POLO(petrol)car in PPS jubilee hills branch Hyderabad location on 26.9.2012. Till now I didn’t get extended warranty for 3rd year(2 years default extended warranty provided by your company ) which is committed by PPS employee and attached is the document FYR. Till now I Didn’t get the valid AMC copy from 1.5 year for vehicle free service. Iam continuously following up with the respective employee in PPS motors thought mail/SMS &100’s of phone calls but not getting proper response from them. They don’t have minimum courtesy to treat the customer in proper way. Iam seriously fed up with the same. Please suggest how to go further.

Hello i took volkswagen polo tdi in the month of december 2011, i am facing a lots of problem with the car, like at 7000kms turbo pipe has been replaced, later fuel pump, poor visibilty and low pick, now problem with steering and there is a smoke came from ac grill, many problems i am facing but the problem is not yet solved

My new Vento No. RJ 14 CT 4711 is in Tanya Cars, Jaipur workshop for last 10 days for some repair works. It was promised to be delivered on Tuesday, then Wednesday and then by 11am today. My driver is in workshop since morning. Still there is no sign/surance about delivery. I am sorry to say, but your services are very poor with insensitive people at workshop not properly replying nor communicating about the delivery of vehicles. Work done is also not upto the satisfaction. This has happened second time to me. Everytime I have to literally beg the service personnel there for early delivery of vehicle or on given time but it seems they are happy not following the deadlines and giving bad name to the company. If this happens too frequently to professionals, what will happen to genral customers. This is nery sorry and highly responsible attitude. I don't think in future I shall buy your any product or recommend to my doctor colleagues and friends. DR.R.P.BANSAL

my compliant for new polo GT AT is pending since long. i did not even receive the RTO registration number. the new car is with manufacturing defect. i have no clue whatsoever regarding the problem. i am not even getting the satisfactory reply from service centre at aurangabad. this is not expected from VW group, that too for the existing VW customer. i request, if problem cannot be solved refund me the money. whenever y could solve it ask me to pay again. pls treat it most urgent. expect to receive the reply for refund of money asap. aggrieved by the way VW is handling the problem.

Good Noon dear sir/madam I have purchased new polo car on 03 march 2014 from Maa Sheetla Autowheels Pvt Ltd. Rampur Road, Haldwani, DIst Nainital (U.K.) Unfourtunatly on 21st march 2014 I got a small accident at SAMBHAL CHAURAHA ( DABAL FATAK) MORADABAD (U.P.) After that i reach with my POLO Car at my nearest Volks Wegen service center, Dehli Road, Moradabad (U.P.) Dated 22nd March 2014. My Polo car is insured by TATA AIG Insurance Company From 02:15 PM[protected] to midnight[protected]. I have submitted all neccesury documents as- Driving Linsence, Insurance & H.S.R.P. Authorization Slip (UK04R0140). I also fill up & sighned all claim Forms etc. at 24th march 2014 but no any action taken by service center till today 05 april 2014. When i purchased my car than your compny insured me that your service is faster than other compny, but now i am socked by the performance of your authorized Service Center. I am a gov. employ & I have no so more time for go daily at your service center. So kindly take some neccesury acion regarding to repair my New POLO Car. THANKS WITH HOPE. SANJEEV SINGH S/O Mr. INDERPAL SINGH

I bought Polo diesel in Apr 2013 from Dhingra Automobiles, Gurgaon. Since the very beginning these guys have been highly unprofessional and never ever delivered what they promised. Starting with the 20 days delay in delivery of my car to the issues that have been there since the beginning. There are 3 issues: 1.Horn making some kind of cabin noise; 2. Left front door not opening from outside (very irritating) ; 3. Car not moving in straight line once steering wheel is left uninterrupted. These are repeated issued for which car is given to service guys 4 times but they were never able to resolve the issues. Till date they have held my car for more than 25 days to resolve these things but no good they could do. Amongst above they have never returned my car back on promised delivery date. Further they will take phone call after delivering the vehicle. So i'll have to call the top guy and explain him with things not resolved. I'm annoyed and extremely unhappy with the dealer. I have lost my calm and a lot of important time due to this and now I wish to seek help from consumer forum. I need an apology letter and some kind of penalty imposed upon them.

I have brought Polo Petrol in Dec 2012 from VW dehradun, from onwards I have facing problem in horn switches, when I drive car on highways or approx above 30-40 kmph, horn will not blown from the steering switches, the same had been told to Volkswagen dehradun various times from my first Sevice to till date. I have also Checked the horn switches by changing the whole steering wheel. But the problem persist the same. Now the Sevice guy told me that there may be some problem with megnets fitted in the steering system which not working properly when I steer it right/left on highways and press the horn switches. Now please suggest for permanent solutions for my problem as this is an serious issue of safety while driving / overtaking on highways as well as in city. My car no is UK 08 AB 2772 and my no. Is [protected]. Myself, Laveesh Atrey from Haridwar, Uttarakhand.