Volkswagen India Complaints & Reviews

to maik.stephan, customer.care, joerg.mueller, service, service.mgr, customer.care, crm.service, aarti.naidu, amit.m, amey.surve, sandeep.deshmu., Divya, aninditagmr, sudip.rungta, roydeep29 Dear Sir, I would like to inform you about the issues I am facing with my vehicle purchased on the 1st of September 2013. It is unfortunate that I have no option left but to involve the highest authorities at VW India to arrive at a solution to this problem, and I hope you will be in a position to assist me in this matter. I have approached the workshop owned by Tornado Motors in Mumbai for the third time on the 24th of March 2014 with the same issue in the vehicle as reported twice earlier - once on the 18th of February 2014 and the second time on the 27th of February 2014. The issue is that this car will suddenly stop responding to the accelerator pedal no matter how hard it is pressed, the engine simply idles at 1000 RMP. This car is a menace on the road and may be the cause of a fatal accident every time the accelerator’s response to the engine gets cut off. I am concerned about the safety of my family and others on the road and hence wish to inform you that I do not want this vehicle returned to me. I was advised that the highest authorities at VW Service (Tier 3) have looked into the matter in the 23 days that the car was in your possession. The same problem occurred for the third time in TWO days of you returning my car to me. I have documented all communications made to you and received from you, along with videos that highlight these issues. These correspondences are appended in this email for your reference. As a consumer, I seek to buy a finished & tested product. Unfortunately your service centre has been trying to resolve this matter through a Trial & Error approach. I had mentioned to Tornado that they keep the vehicle for as long as it takes to resolve the problem and to return the vehicle only when extensive tests are conducted and the problem is resolved. After 23 days and some 800 Kms of testing, they returned my car with the ECM and the accelerator pedal replaced. But, the same problem occurred in under 48 hours of delivery. I have been adequately patient in spite of going through such harassment, but now I request you to kindly look into this matter and arrange for a full refund of my money. Since the highest authorities at VW Service are not capable of rectifying the same issue, I believe that this product is faulty and hence cannot be repaired. I will provide you with a letter and the required documentation to transfer the vehicle back to you. Look forward to your urgent revert on this. Thank you, Regards Saurav Guha Maulik [protected]

Dear Sir/Madam I am really not satisfied the way my sales and after sales case was handled by VW Tornado Motors. After paying the full money and my bank EMI started, Initially when I purchased the vehicle they allocated the car to me and I did the insurance on the same and done temp registration after doing the temp registration I was advised the wrong cars were allocated to me. So I had to pay again for Temp Registration also Insurance people charged me premium for a month and my bank EMI was ongoing. I got the car late by approx 20 days. No compensation was offered to me in which I had loss of around Rs 20K. Its been 6 months I have Purchased 3 VW vento Tourist Vehicles from Tornado Motors Pvt Ltd. Since it iIts Tourist Vehicles I can claim the refund of excise duty. Initially I was advised to submit the documents of the vehicle to claim the excise duty. After submitting the documents they advised me that it needs to be affidavit on the stamp paper therefore they returned all my documents back. After Affidavit I again submitted the documents back to them. After 15 days they again returned that documents stating I have to do the notary on all the documents. Again after notary on all documents I submitted all the documents again after 15 days they returned my documents stating they need 2 copies of the same documents. Its so much painful that your executives are inexperienced in handing the customer. I again did 2 copies of the same documents and after 15 days they again said that they now need copy of all original documents. I have provided them with original documents. Now its been almost 2 months that I have been chasing them for refund of excise but no response. I am really frustrated the way my refund is managed. I request Can you please look into to this matter now. If I do not get response within next 7 days. I would approach media and regulatory about this issues. also would never ever buy any German car. I believe no Customer should be treated the way I have been treated by your company. I look forward to hearing from you.

n give am writing this in great shock.
dear responsible person,

i serviced my car after 10000 kms not bcoz i wanted to but i had to. Now listen to the trick the people at the dealership use. When they do service they do not put full engine oil. when i checked the gauge it was only uptil half . i thought may be they made a mistake but i was shocked when one of the representatives came to my place to listen to my complaint. he said that they deliberately keep engine to half full as if they keep it to full their is a danger that the engine seals will burst. but its all !!! they keep it to half full as after about 8 to 10 thousand km's the engine oil becomes more dense and the level drops down to about empty on the gauge and the computer in the car starts indicating inspection on the screen. this way you have to service the car about 5000 thousand km's early. that means a rip off of about Rs - 40000 i[censored] drive the car 100000 k's. So folks i am not saying every dealer is doing it but the dealership in patiala, punjab is surely doing it. Plz check your engine oil after service at the dealership itself.
i would really appreciate if some one higher in the authority of volkswagen can give me a call on my mobile [protected]. i have more to tell which is confidential.

thankfully
robin sidhu

I gave my vehicle no. DL3CBV2765 FOR A REPAIR at your workshop in Agra with the authorised only dealer on 20/03/2014.In spite of continuous follow up with the workshop they are neither responding nor giving any updates about the vehicle.I am from Delhi and had gone for some work.Request you to intervene and take necessary action against the dealer who is so unprofessional.I am suffering because of the same.
KINDLY NOTE THAT THE VEHICLE IS UNDER WARRANTY AND WE HAVE GOT A FEEDBACK THAT YOUR DEALER AT AGRA ALWAYS CREATES NUISANCE FOR UNDER WARRANTY VEHICLES NOT BOUGHT FROM THEM.

This complaint is in regard to my purchase of a brand new Volkswagen Vento 2013, Highline Automatic (Registration Number: DL10CC2876, Registration Date: 09/05/2013). Below are some more important details about my car: Chassis Number: WVWC13609DT054159 Engine Number: CLS158844 I purchased a new car through Volkswagen and it has been 10 months since my new purchase and the car has only been driven for less than 8 of these 10 months. There are a few ongoing issues with the car since the second month of ownership. These issues include primarily, excessive heating of the engine and smoke coming out from the front of the car, defective Air Conditioning, heavy acceleration (push the accelerator all the way down only to get very little pick-up). The car has not even reached it first schedules service date and the car has already been to the workshop over 12 times and has spend over 4 weeks in total in the workshop. The issues are still unresolved and new issues keep coming up. The car seems to be defective since day 1. I am adamant on not taking the car back to the workshop as I have had enough and demand a replacement for the defective product given to me. I have contacted Volkswagen India and the Volkswagen Headquarters in Germany to no luck. I hope you can be of some assistance in the matter. Regards, Nikhil Sawhney

my fellow friends, all i want to tell you is that never purchase a volkswagen car and especially from the showroom in siliguri, west bengal, as during the time of purchasing it from siliguri the owner nilesh agarwal had made me face lots of problem but still i ignored the problem but when my car went for serviceng i had to face a lots of difficulties.
i had purchased a volkswagen polo car and when i had send the car for servicing they told me that my car has lots of problem but i knew that my car was fine as it was my first servicing still i said to make my car fine and cooperated with them but it became almost a month i had been visiting the service centre but my car was still in the same old way and not even washed then after talking to the owner mr. sailesh agarwal and mr. nilesh agarwal they assuerd me of giving the car in a week but which still got delayed to two weeks and on the date i was to receive my car they made a bill of rs 90000 for servicing which was free of cost except the oiling charge and all.
i tried to talk to the owner mr. nilesh agarwal for this matter but he did not will to meet me nor he used to talk to me in phone and finally one day i went off to his office but that person mr. nilesh agarwal was so rude in talking that i just gave him the full money in his office but then i thought of atleast informing the people of siliguri that to never purchase a vw car from siliguri.

dear consumer complaints kindly let this car dealers know that harrasing a customer is an offence and charging them excess money is a fraud too.

contact no. of mr. nilesh agarwal [protected]
contact no. of mr.sailesh agarwal [protected]

Hi, I bought Volkswagen Polo Diesel (Comfort line) during Dec 2012 with Registration Number HR51 AV 0881 and Chassis Number – WVWE 12601DT010014, Almost immediately, it started giving problems. Examples as given below - 1) First 1000 KM: Replacement of front wheel Bearing required due to noise in steering 2) 7000 KM : Bearing was repaired again and reason was unaligned bearings 3) 15, 000 KM : Same Bearing problem comes again and it was again repaired 4) 23, 232KM: Front Shockers Mount has been damaged 5) Now at 27, KM:Fuel Pump has stopped working I would like to assume that above problems are really not representative of VW quality or are they? It is either a general bad quality of the cars from VW or this specific car piece has some manufacturing defects. I do have another car (Maruti Dezire) and it has now run over 100, 000 KMS and none of these problem were ever encountered. I really expected better quality from VW. Now I am wondering what new or old problems will surface during next 20, 000 KMS. Please let me know how and when do you intend to resolve this latest issue of Shock Mounts, Fuel Pump and also what should I expect in following months. Looking forward to hear from you at the earliest. Thanks & Regards Vikas Dev Madan

I am writing this with extreme disappointment, the after sales experience of VW is highly pathetic . My vehicle, VW Vento, was given for service to the authorised VM service center, Apple Auto Service Center, Whitefield Bangalore two weeks back. Though all the documents were submitted in person as well as a soft copies was also sent to them, for which we had to initiate the calls & put a reminder to the executive in the center. The representative promised to update the status on the condition of my vehicle which he failed, this repeated for more than a week . Worried on this, i had to personally visit the service center again & get things done .Also i was assured that they would not repeat the same & my vehicle would be delivered at the earliest .This happened on last friday i.e 14/03/2014. Post this, since there was absolutely no communication from the service center, i had to contact them back as usual today, and the same representative had no clue on what has happened or what has to be done .
This could happen to any customer at any point of time, I would appreciate if an immediate action could be taken against this .

Kindly let me know if any details required from our end .

Regards
Adhil Nasir
[protected]

I had purchased Vento (highend Model Diesel) DL10CC3243 from Volkswagon Moti Nagar, New Delhi and while purchasing I was informed about multi layered paint coatings and durability but to my utter shock I have noticed that chrome fittings and panels everywhere are catching rust. I have other car/s in family but for years nothing of such nature has happened. I am shocked how come a premium product is being sold with such fittings/ measures that it is getting rusted. Not only chrome panel but even the company name “Volkswagens” has caught rust. I believe there is some serious issue with quality of chrome fittings and quality has been compromised. It is visually disturbing and causing me embarrassment, apart from mental trauma. It was sent to service centre at Volkswagon Moti Nagar on 7th March after much delay delaying from their end) but they kept on changing statement, First they said it is rust and when it was enquired how can rust form, they changed statement and claimed it is dust. I told them to give it in writing but they did not and it was told them vehicle would not be picked unless they assign reasons in writing and while responding over email they changed statement to rust and saying it could be because of some alkaline cleaner or sunshine. I told them to test it in any lab and find if apart from water any other cleaner is being used. I offered them to share CCTV footage showing vehicle being covered when not in use and in the last 6 months it has been used only 2500 KM (more because of rusting chrome and metal plates). It was clearly mentioned in the receipts that i am not satisfied with the service and i clearly doubt about expertise of their experts who talk random and vague, instead of being specific they are general. Since then 4 times your customer care people have asked about status and i had told them the issue persist and they keep on enquiring if the workshop people have called, and i am giving the same response, no one is bothered from their end and i have not been contacted by them till date. If you could not deliver proper products and services to customer, why you gave representation and deceive customer about high quality of product and services. It seems all company is interested in gobbling up money on false pretext

Dear Responsible person,

I am writing this mail as I have exhausted my options with the local dealer and as per their advice. I just took delivery of my car after its service (40000km) and I wish to lodge a formal complaint about the whole experience with your dealer. Let me highlight the following:

Dealer: elite motors pvt ltd, singasandra village, hosur main road, bangalore-560100.

Vehicle number: KX XX BR 5480

Duration vehicle with dealer: 07/03/2014 to 10/03/2014

I received a text message from the dealer soliciting my custom for servicing my car following which I rung (06/03/2014) and booked a slot with "gautham". He asked me to call another number to arrange pick up. It took me all day to get someone to answer this his number which is supposed to be the "hotline". The lady then tells me that she has no information of the service request and "gautham" had left the company few weeks earlier. I then sopke to Sanjay the service manager to arrange a pick up. The following day the vehicle gets picked up at lunchtime and Nagendra called me to give me an estimate of the work and the time line.

The vehicle was expected to be returned on 08/03/2014 p.m. I then hear nothing from the company on 08/03 prompting me to call Nagendra around 4:30p.m. He assured me that the work was completed and that the vehicle would be delivered same day. At 6.30pm I have further conversation with Nagendra who now informs of a delay. He offered Monday 09.00 a.m 10/03/2014 delivery which I declined as I needed my car at the earliest. I offered to pick up the vehicle myself and he assured me that it would be delivered. Then the driver rings informing of his inability to deliver and Nagendra failed to return anymore of my calls.

On monday the car gets delivered (see pics) around 1 p.m with no explanation for the unacceptable delay or any information from the service managerial staff. The vehicle was returned with NO FUEL!. I refused to pay up till I had spoken to a senior manager and consequently spoke to Nagendra and Sanjay and expressed my disappointment. All they had to offer was their sympathies.

There appears to be no communication or clarity in the way they conduct themselves. This is my third VW car and I have not had such a shabby treatment from any of your other dealers. This dealer does not offer the high standard of service which VW is reputed for. I urge you to investigate and offer me a feedback on this matter at the earliest.

Sincerely

Mathew

my car polo highline is with volkswagen patiala workshop from 1 March 2014. there was some leakage in high presure fuel pump. today after 17 days they have not received the required spare part. The car is in warranty period. Regd no is CH01AN 6329. really disappointing on VW part. online complaint regd at VW website has done nothing.

In the service centre he told me the vehicle will delivery at 4pm, but i call him back he was telling after one hour i can call back, but after one and half hour i call back he told half an hour i can call back, but now 9pm he was not give me a call or any thing. the problem is small only the fuel cap is not opening. that small problem he as taken one day. i taken the vehicle before six months only in six why the problem has came. there is no response on the service centre.The vehicle is kept in service center only but i told him i going out side in the morning but he not delivery the vehicle. please you must take responce on this matter.

Dear sir, I have purchased a new Volkswagen Polo 1.6 Highline(Petrol) from LANDMARK at Rajkot and details of my car is as below:- REGN NO. :- GJ10BG3600 CHASIS NO :- 11608BTO72232 ENGINE NO :- CLS079068 OWNER'S NAME :- ARVINDBHAI NANJIBHAI ASARI While driving to home on[protected] unfortunately I met with accident and my car was damaged. I have carried my car with the help of recovery Van to PARKLANE MOTORS PVT. LTD. AT Mehsana (Gujarat) workshop. They have called me after one(01) month and said that it has been repaired. after receiving their call for pickup the I had to take leave from my branch/office as it 600 kms from it on [protected].. After completing all the formalities and paid all the dues as per their demand after claiming insurance and balance payment I took the test drive of the car and found that there were some work was pending at their end such as Coolant was not filled, scratches on side rear view mirror was not done, engine oil was very low, 01 Fog lamp was not working properly, I have to pay extra for the faulty fog lamp, etc. Barely after receiving the delivery and 1 K.M away from the workshop returning to home, the car break down in the middle of the Road Mehsana itself. We called for the recovery van and took it to the workshop again. While inspecting the car, the accident manager Mr. Bhavesh informed us that Car's Engine parts are damaged which they have not found earlier. It was lack at their end they could not diagonise the fault. Now they are asking for the payment of this fault from me for which they are solely responsible as they could not find the fault in the car at the time of damage and was not claimed from the Insurance. Now it has been since 02 months and I am helpless without my car in my movement and my family members are scolding me for purchasing such a car as they could not provide proper customer service in time and are forcing me to sell this damn car and purchase a better car. This is the second time I have been fooled by your customer service department, now I am so depressed that I have left with no other option but to go for Consumer Forum. please help me Regards, ARVINDBHAI NANAJIBHAI ASARI STATE BANK OF INDIA, KHAMBHALIYA MAIN(GUJARAT) Mob-[protected] Email :- arvind.[protected]@sbi.co.in

i own polo since last 1 1/2 year, after around 6000 km the engine foundation started making sound while stopping the engine & in bumpy roads, it was replaced under warranty at 15000 service, now i am closing to 30000 the same issue started again.This was first issue.The second one you might be well known FRAGILE AC vent this is a very common issue for vw polo/vento the bottom portion of the fin is coming out in a large number of cars, you a crying always about German standard's hope Germans missed the AC VENTS.

You are requested you please do enquiry about my car Zeta No. RJ14 CU 1181. I placed may car at your service centre Tanya motor jaipur for service & repair before 20 days but we have not receive satisfaction answer from your service centre. We also call regularly your service center, here I inform you that your service are very much poor regularly my case, please reply us what is the reason in this mater, please go through my complain and reply this

Dear Sir, I N.Anil Kumar AP 01AF 8595 had met with an accident on 12 jan 2014 Later on we moved it to VOLKSWAGEN DECCAN for Service. On 13 Jan 2014, I registered a claim F0366147 for policy no: 32227550. But i am Struggling with Insurance and Service people. Now a great problem with Claims and Technical persons as they are not at all trying to resolve. I talked to volkswagen and insurence dept, I was informed that in no time i shall get a call from your dept, but till now no positive response. IF we want to purchase a new U do in no time, When we want you to serve, U MAKE US to beg and follow you, leave duties and other works UNTIL YOU LOOK AFTER us. WHAT THE THING U EXPECT FROM US. . Especially people don’t know how to mail to customer, how the people working without proper knowledge to use computers for high salaries… and are promoted. THEIR HEAD ALSO LEAST BOTHERED(shouts at us, Disconnects call, ) IT SHOWS THEIR WAY OF WORKING FOR money, not the service.

I sent the car in during the warranty period within 6 months of purchase for the AC which was not working. The AC was replaced. Again within the warranty period I faced the same problem and it was checked and repaired. Once again I had the very same problem and it was set right. NOW again I am having a problem with my AC, also a burnt smell is emanating from the AC compartment!!! There seems to be something basically wrong with the AC in my car but nobody is able to place their finger on it and identify it! Is there some basic problem in the manufacturing of this car? Please let me know.

Sir, I have purchased a vento highline 2011 model from PPS motors secunderabad in nov 2011, and my problems started thereafter .The car was a demo car which was passed off as new and at 10000 kms first service the advisor told me that there are suspension issues the minute i told him that it was a demo car that was sold to me and it has to be rectified under warranty he started saying that he has personally checked the car and there are no issues.On the second service at 20000 kms the tyres are all worn out and the suspension is bad and i made the same complaint i was requested to send the car so that whatever has to be done can be done under warranty.once my car reached there sarita from the reception called and said she has spoken to the GM and nothing would be done under warranty and i need to pay so i had no choice but to pay up for whatever they did. the car was not delivered back to me on the committed day and two days more as ashwin the service advisor called to say that they noticed that the fan was not cutting off on its own ( a complaint that i never felt) and they needed to sort it out but to my horror the car came back with a bad ac and strange hissing noise in the ac and all the footmats and car carpet with stains of oil and oil spilled all over in the car I got a call from the dealer stating that he wanted to deliver some compliments sent by volkswagen for special customers( maybe unsatisfied customers r called special and the dealers think they could keep the customer shut with small freebies. I refused to take that and told him to sort out my complaints and he went back with a promise that his GM would call and sort it out but as expected no body even bothered. They refuse to give the customer care id of volkswagen saying that there are product design problems and not dealer problems I guess its our foolishness to pay 12 lakhs for a car for which the selling dealer and the company dosent take any responsibility

i bought vw vento on jan 2014 .. i planned for finance assistance, when, the dealers convinced me to take v w finance, by taking which my insurance of Rs.41911 is fully free.. so i chose vw finance assistance. but after buying the car i was told to pay Rs.8140 for insurance..i paid that too .. but the worst thing is " i got insurance policy paper from bajaj alliance, which states that " AMOUNT PAID WAS JUST Rs.32056" ..i feel cheated..what about the assurance i was given?? what about the money i paid...

This is the actual concern submitted to Volkswagen support at OSL Exclusive Budge Budge Workshop, Kolkata.
" Team,

It has been almost 2 year's of my association with Volkswagen and has always been an ardent follower of this German Car Manufacturer. However as it has always been, the German Quality has been more like an Indian car manufacturer when it comes to service and support in India.

I had taken an appointment for my car's 3rd periodic servicing, 1 month in advance and delivered the car to the workshop on the communicated date, precisely on the time that was allocated. It looks nice to enter the workshop with customer name and scheduled time written on white board but that's where the commitment of OSL ends. My car was handed over on 10th Feb early morning as scheduled and to my surprise, when I landed up this morning (17th Feb) in the workshop, exactly a week after, the car is still lying in the stockyard, in a completely dirty and shabby condition, there has been no attempt of any servicing work undertaken.

The workshop looks extremely busy and everyone in the line is extremely busy with loads of car waiting inside and outside to be taken care off. So where is the problem that my car never got a chance to be serviced after waiting 1 week in the dirty stockyard? What I think is that the service station is doing an overkill and running over capacity. I have always visited the volkswagen workshop for every need and given positive feedback on the workmanship of all working there. However I fail to understand that the Brand 'Volkawagen', which stands for quality, commitment and safety, flout all norms as there is barely any room for the technicians to move around inside the workshop, forget about the quality servicing they need to perform.

Perhaps, the dealer OSL is getting away with the monopoly of being the only Volkswagen dealer in Kolkata and the saddest part of Budge Budge workshop is that it is the only workshop that supports body work.

In the age of Automobile sales slowing down and slumping economic scenario in India, car sales will be more difficult than ever when prospective customer comes to a reality that they cannot rely on the service/support of a vehicle for which they will invest. Its still a far far way behind a western customer when an Indian counterpart would always weigh value for money while buying car, specially the Indian entry level car consumers are actually middle/upper middle caste.

Hence to me, I will not yet be in a position to recommend anyone to by a volkswagen given the pathetic state of its service station where other brand can ensure service delivery in a week and dozen of workshop available at their disposal. I have a member of my family, deciding on Polo to be their next hatch back, taken a quotation but dropped the idea of buying when they learnt the pain of getting the car serviced. Imaging a customer 100 km away, bring the car to Kolkata to get serviced and realize after travelling to and fro that their car is yet to be taken care of.

However, I am just one of the many customer, facing this problem and I doubt my concern will be heard. Nevertheless anticipating that I get my car serviced and delivered by Thursday, 20th Feb or loose my own commitment to my company where I have travel, planed well before hand and loose on my business.

Thanking you.

Subhendu Das"