Volkswagen India Complaints & Reviews

Hello i took volkswagen polo tdi in the month of december 2011, i am facing a lots of problem with the car, like at 7000kms turbo pipe has been replaced, later fuel pump, poor visibilty and low pick, now problem with steering and there is a smoke came from ac grill, many problems i am facing but the problem is not yet solved

My new Vento No. RJ 14 CT 4711 is in Tanya Cars, Jaipur workshop for last 10 days for some repair works. It was promised to be delivered on Tuesday, then Wednesday and then by 11am today. My driver is in workshop since morning. Still there is no sign/surance about delivery. I am sorry to say, but your services are very poor with insensitive people at workshop not properly replying nor communicating about the delivery of vehicles. Work done is also not upto the satisfaction. This has happened second time to me. Everytime I have to literally beg the service personnel there for early delivery of vehicle or on given time but it seems they are happy not following the deadlines and giving bad name to the company. If this happens too frequently to professionals, what will happen to genral customers. This is nery sorry and highly responsible attitude. I don't think in future I shall buy your any product or recommend to my doctor colleagues and friends. DR.R.P.BANSAL

my compliant for new polo GT AT is pending since long. i did not even receive the RTO registration number. the new car is with manufacturing defect. i have no clue whatsoever regarding the problem. i am not even getting the satisfactory reply from service centre at aurangabad. this is not expected from VW group, that too for the existing VW customer. i request, if problem cannot be solved refund me the money. whenever y could solve it ask me to pay again. pls treat it most urgent. expect to receive the reply for refund of money asap. aggrieved by the way VW is handling the problem.

Good Noon dear sir/madam I have purchased new polo car on 03 march 2014 from Maa Sheetla Autowheels Pvt Ltd. Rampur Road, Haldwani, DIst Nainital (U.K.) Unfourtunatly on 21st march 2014 I got a small accident at SAMBHAL CHAURAHA ( DABAL FATAK) MORADABAD (U.P.) After that i reach with my POLO Car at my nearest Volks Wegen service center, Dehli Road, Moradabad (U.P.) Dated 22nd March 2014. My Polo car is insured by TATA AIG Insurance Company From 02:15 PM[protected] to midnight[protected]. I have submitted all neccesury documents as- Driving Linsence, Insurance & H.S.R.P. Authorization Slip (UK04R0140). I also fill up & sighned all claim Forms etc. at 24th march 2014 but no any action taken by service center till today 05 april 2014. When i purchased my car than your compny insured me that your service is faster than other compny, but now i am socked by the performance of your authorized Service Center. I am a gov. employ & I have no so more time for go daily at your service center. So kindly take some neccesury acion regarding to repair my New POLO Car. THANKS WITH HOPE. SANJEEV SINGH S/O Mr. INDERPAL SINGH

I bought Polo diesel in Apr 2013 from Dhingra Automobiles, Gurgaon. Since the very beginning these guys have been highly unprofessional and never ever delivered what they promised. Starting with the 20 days delay in delivery of my car to the issues that have been there since the beginning. There are 3 issues: 1.Horn making some kind of cabin noise; 2. Left front door not opening from outside (very irritating) ; 3. Car not moving in straight line once steering wheel is left uninterrupted. These are repeated issued for which car is given to service guys 4 times but they were never able to resolve the issues. Till date they have held my car for more than 25 days to resolve these things but no good they could do. Amongst above they have never returned my car back on promised delivery date. Further they will take phone call after delivering the vehicle. So i'll have to call the top guy and explain him with things not resolved. I'm annoyed and extremely unhappy with the dealer. I have lost my calm and a lot of important time due to this and now I wish to seek help from consumer forum. I need an apology letter and some kind of penalty imposed upon them.

I have brought Polo Petrol in Dec 2012 from VW dehradun, from onwards I have facing problem in horn switches, when I drive car on highways or approx above 30-40 kmph, horn will not blown from the steering switches, the same had been told to Volkswagen dehradun various times from my first Sevice to till date. I have also Checked the horn switches by changing the whole steering wheel. But the problem persist the same. Now the Sevice guy told me that there may be some problem with megnets fitted in the steering system which not working properly when I steer it right/left on highways and press the horn switches. Now please suggest for permanent solutions for my problem as this is an serious issue of safety while driving / overtaking on highways as well as in city. My car no is UK 08 AB 2772 and my no. Is [protected]. Myself, Laveesh Atrey from Haridwar, Uttarakhand.

to maik.stephan, customer.care, joerg.mueller, service, service.mgr, customer.care, crm.service, aarti.naidu, amit.m, amey.surve, sandeep.deshmu., Divya, aninditagmr, sudip.rungta, roydeep29 Dear Sir, I would like to inform you about the issues I am facing with my vehicle purchased on the 1st of September 2013. It is unfortunate that I have no option left but to involve the highest authorities at VW India to arrive at a solution to this problem, and I hope you will be in a position to assist me in this matter. I have approached the workshop owned by Tornado Motors in Mumbai for the third time on the 24th of March 2014 with the same issue in the vehicle as reported twice earlier - once on the 18th of February 2014 and the second time on the 27th of February 2014. The issue is that this car will suddenly stop responding to the accelerator pedal no matter how hard it is pressed, the engine simply idles at 1000 RMP. This car is a menace on the road and may be the cause of a fatal accident every time the accelerator’s response to the engine gets cut off. I am concerned about the safety of my family and others on the road and hence wish to inform you that I do not want this vehicle returned to me. I was advised that the highest authorities at VW Service (Tier 3) have looked into the matter in the 23 days that the car was in your possession. The same problem occurred for the third time in TWO days of you returning my car to me. I have documented all communications made to you and received from you, along with videos that highlight these issues. These correspondences are appended in this email for your reference. As a consumer, I seek to buy a finished & tested product. Unfortunately your service centre has been trying to resolve this matter through a Trial & Error approach. I had mentioned to Tornado that they keep the vehicle for as long as it takes to resolve the problem and to return the vehicle only when extensive tests are conducted and the problem is resolved. After 23 days and some 800 Kms of testing, they returned my car with the ECM and the accelerator pedal replaced. But, the same problem occurred in under 48 hours of delivery. I have been adequately patient in spite of going through such harassment, but now I request you to kindly look into this matter and arrange for a full refund of my money. Since the highest authorities at VW Service are not capable of rectifying the same issue, I believe that this product is faulty and hence cannot be repaired. I will provide you with a letter and the required documentation to transfer the vehicle back to you. Look forward to your urgent revert on this. Thank you, Regards Saurav Guha Maulik [protected]

Dear Sir/Madam I am really not satisfied the way my sales and after sales case was handled by VW Tornado Motors. After paying the full money and my bank EMI started, Initially when I purchased the vehicle they allocated the car to me and I did the insurance on the same and done temp registration after doing the temp registration I was advised the wrong cars were allocated to me. So I had to pay again for Temp Registration also Insurance people charged me premium for a month and my bank EMI was ongoing. I got the car late by approx 20 days. No compensation was offered to me in which I had loss of around Rs 20K. Its been 6 months I have Purchased 3 VW vento Tourist Vehicles from Tornado Motors Pvt Ltd. Since it iIts Tourist Vehicles I can claim the refund of excise duty. Initially I was advised to submit the documents of the vehicle to claim the excise duty. After submitting the documents they advised me that it needs to be affidavit on the stamp paper therefore they returned all my documents back. After Affidavit I again submitted the documents back to them. After 15 days they again returned that documents stating I have to do the notary on all the documents. Again after notary on all documents I submitted all the documents again after 15 days they returned my documents stating they need 2 copies of the same documents. Its so much painful that your executives are inexperienced in handing the customer. I again did 2 copies of the same documents and after 15 days they again said that they now need copy of all original documents. I have provided them with original documents. Now its been almost 2 months that I have been chasing them for refund of excise but no response. I am really frustrated the way my refund is managed. I request Can you please look into to this matter now. If I do not get response within next 7 days. I would approach media and regulatory about this issues. also would never ever buy any German car. I believe no Customer should be treated the way I have been treated by your company. I look forward to hearing from you.

n give am writing this in great shock.
dear responsible person,

i serviced my car after 10000 kms not bcoz i wanted to but i had to. Now listen to the trick the people at the dealership use. When they do service they do not put full engine oil. when i checked the gauge it was only uptil half . i thought may be they made a mistake but i was shocked when one of the representatives came to my place to listen to my complaint. he said that they deliberately keep engine to half full as if they keep it to full their is a danger that the engine seals will burst. but its all !!! they keep it to half full as after about 8 to 10 thousand km's the engine oil becomes more dense and the level drops down to about empty on the gauge and the computer in the car starts indicating inspection on the screen. this way you have to service the car about 5000 thousand km's early. that means a rip off of about Rs - 40000 i[censored] drive the car 100000 k's. So folks i am not saying every dealer is doing it but the dealership in patiala, punjab is surely doing it. Plz check your engine oil after service at the dealership itself.
i would really appreciate if some one higher in the authority of volkswagen can give me a call on my mobile [protected]. i have more to tell which is confidential.

thankfully
robin sidhu

I gave my vehicle no. DL3CBV2765 FOR A REPAIR at your workshop in Agra with the authorised only dealer on 20/03/2014.In spite of continuous follow up with the workshop they are neither responding nor giving any updates about the vehicle.I am from Delhi and had gone for some work.Request you to intervene and take necessary action against the dealer who is so unprofessional.I am suffering because of the same.
KINDLY NOTE THAT THE VEHICLE IS UNDER WARRANTY AND WE HAVE GOT A FEEDBACK THAT YOUR DEALER AT AGRA ALWAYS CREATES NUISANCE FOR UNDER WARRANTY VEHICLES NOT BOUGHT FROM THEM.

This complaint is in regard to my purchase of a brand new Volkswagen Vento 2013, Highline Automatic (Registration Number: DL10CC2876, Registration Date: 09/05/2013). Below are some more important details about my car: Chassis Number: WVWC13609DT054159 Engine Number: CLS158844 I purchased a new car through Volkswagen and it has been 10 months since my new purchase and the car has only been driven for less than 8 of these 10 months. There are a few ongoing issues with the car since the second month of ownership. These issues include primarily, excessive heating of the engine and smoke coming out from the front of the car, defective Air Conditioning, heavy acceleration (push the accelerator all the way down only to get very little pick-up). The car has not even reached it first schedules service date and the car has already been to the workshop over 12 times and has spend over 4 weeks in total in the workshop. The issues are still unresolved and new issues keep coming up. The car seems to be defective since day 1. I am adamant on not taking the car back to the workshop as I have had enough and demand a replacement for the defective product given to me. I have contacted Volkswagen India and the Volkswagen Headquarters in Germany to no luck. I hope you can be of some assistance in the matter. Regards, Nikhil Sawhney

my fellow friends, all i want to tell you is that never purchase a volkswagen car and especially from the showroom in siliguri, west bengal, as during the time of purchasing it from siliguri the owner nilesh agarwal had made me face lots of problem but still i ignored the problem but when my car went for serviceng i had to face a lots of difficulties.
i had purchased a volkswagen polo car and when i had send the car for servicing they told me that my car has lots of problem but i knew that my car was fine as it was my first servicing still i said to make my car fine and cooperated with them but it became almost a month i had been visiting the service centre but my car was still in the same old way and not even washed then after talking to the owner mr. sailesh agarwal and mr. nilesh agarwal they assuerd me of giving the car in a week but which still got delayed to two weeks and on the date i was to receive my car they made a bill of rs 90000 for servicing which was free of cost except the oiling charge and all.
i tried to talk to the owner mr. nilesh agarwal for this matter but he did not will to meet me nor he used to talk to me in phone and finally one day i went off to his office but that person mr. nilesh agarwal was so rude in talking that i just gave him the full money in his office but then i thought of atleast informing the people of siliguri that to never purchase a vw car from siliguri.

dear consumer complaints kindly let this car dealers know that harrasing a customer is an offence and charging them excess money is a fraud too.

contact no. of mr. nilesh agarwal [protected]
contact no. of mr.sailesh agarwal [protected]

Hi, I bought Volkswagen Polo Diesel (Comfort line) during Dec 2012 with Registration Number HR51 AV 0881 and Chassis Number – WVWE 12601DT010014, Almost immediately, it started giving problems. Examples as given below - 1) First 1000 KM: Replacement of front wheel Bearing required due to noise in steering 2) 7000 KM : Bearing was repaired again and reason was unaligned bearings 3) 15, 000 KM : Same Bearing problem comes again and it was again repaired 4) 23, 232KM: Front Shockers Mount has been damaged 5) Now at 27, KM:Fuel Pump has stopped working I would like to assume that above problems are really not representative of VW quality or are they? It is either a general bad quality of the cars from VW or this specific car piece has some manufacturing defects. I do have another car (Maruti Dezire) and it has now run over 100, 000 KMS and none of these problem were ever encountered. I really expected better quality from VW. Now I am wondering what new or old problems will surface during next 20, 000 KMS. Please let me know how and when do you intend to resolve this latest issue of Shock Mounts, Fuel Pump and also what should I expect in following months. Looking forward to hear from you at the earliest. Thanks & Regards Vikas Dev Madan

I am writing this with extreme disappointment, the after sales experience of VW is highly pathetic . My vehicle, VW Vento, was given for service to the authorised VM service center, Apple Auto Service Center, Whitefield Bangalore two weeks back. Though all the documents were submitted in person as well as a soft copies was also sent to them, for which we had to initiate the calls & put a reminder to the executive in the center. The representative promised to update the status on the condition of my vehicle which he failed, this repeated for more than a week . Worried on this, i had to personally visit the service center again & get things done .Also i was assured that they would not repeat the same & my vehicle would be delivered at the earliest .This happened on last friday i.e 14/03/2014. Post this, since there was absolutely no communication from the service center, i had to contact them back as usual today, and the same representative had no clue on what has happened or what has to be done .
This could happen to any customer at any point of time, I would appreciate if an immediate action could be taken against this .

Kindly let me know if any details required from our end .

Regards
Adhil Nasir
[protected]

I had purchased Vento (highend Model Diesel) DL10CC3243 from Volkswagon Moti Nagar, New Delhi and while purchasing I was informed about multi layered paint coatings and durability but to my utter shock I have noticed that chrome fittings and panels everywhere are catching rust. I have other car/s in family but for years nothing of such nature has happened. I am shocked how come a premium product is being sold with such fittings/ measures that it is getting rusted. Not only chrome panel but even the company name “Volkswagens” has caught rust. I believe there is some serious issue with quality of chrome fittings and quality has been compromised. It is visually disturbing and causing me embarrassment, apart from mental trauma. It was sent to service centre at Volkswagon Moti Nagar on 7th March after much delay delaying from their end) but they kept on changing statement, First they said it is rust and when it was enquired how can rust form, they changed statement and claimed it is dust. I told them to give it in writing but they did not and it was told them vehicle would not be picked unless they assign reasons in writing and while responding over email they changed statement to rust and saying it could be because of some alkaline cleaner or sunshine. I told them to test it in any lab and find if apart from water any other cleaner is being used. I offered them to share CCTV footage showing vehicle being covered when not in use and in the last 6 months it has been used only 2500 KM (more because of rusting chrome and metal plates). It was clearly mentioned in the receipts that i am not satisfied with the service and i clearly doubt about expertise of their experts who talk random and vague, instead of being specific they are general. Since then 4 times your customer care people have asked about status and i had told them the issue persist and they keep on enquiring if the workshop people have called, and i am giving the same response, no one is bothered from their end and i have not been contacted by them till date. If you could not deliver proper products and services to customer, why you gave representation and deceive customer about high quality of product and services. It seems all company is interested in gobbling up money on false pretext

Dear Responsible person,

I am writing this mail as I have exhausted my options with the local dealer and as per their advice. I just took delivery of my car after its service (40000km) and I wish to lodge a formal complaint about the whole experience with your dealer. Let me highlight the following:

Dealer: elite motors pvt ltd, singasandra village, hosur main road, bangalore-560100.

Vehicle number: KX XX BR 5480

Duration vehicle with dealer: 07/03/2014 to 10/03/2014

I received a text message from the dealer soliciting my custom for servicing my car following which I rung (06/03/2014) and booked a slot with "gautham". He asked me to call another number to arrange pick up. It took me all day to get someone to answer this his number which is supposed to be the "hotline". The lady then tells me that she has no information of the service request and "gautham" had left the company few weeks earlier. I then sopke to Sanjay the service manager to arrange a pick up. The following day the vehicle gets picked up at lunchtime and Nagendra called me to give me an estimate of the work and the time line.

The vehicle was expected to be returned on 08/03/2014 p.m. I then hear nothing from the company on 08/03 prompting me to call Nagendra around 4:30p.m. He assured me that the work was completed and that the vehicle would be delivered same day. At 6.30pm I have further conversation with Nagendra who now informs of a delay. He offered Monday 09.00 a.m 10/03/2014 delivery which I declined as I needed my car at the earliest. I offered to pick up the vehicle myself and he assured me that it would be delivered. Then the driver rings informing of his inability to deliver and Nagendra failed to return anymore of my calls.

On monday the car gets delivered (see pics) around 1 p.m with no explanation for the unacceptable delay or any information from the service managerial staff. The vehicle was returned with NO FUEL!. I refused to pay up till I had spoken to a senior manager and consequently spoke to Nagendra and Sanjay and expressed my disappointment. All they had to offer was their sympathies.

There appears to be no communication or clarity in the way they conduct themselves. This is my third VW car and I have not had such a shabby treatment from any of your other dealers. This dealer does not offer the high standard of service which VW is reputed for. I urge you to investigate and offer me a feedback on this matter at the earliest.

Sincerely

Mathew

my car polo highline is with volkswagen patiala workshop from 1 March 2014. there was some leakage in high presure fuel pump. today after 17 days they have not received the required spare part. The car is in warranty period. Regd no is CH01AN 6329. really disappointing on VW part. online complaint regd at VW website has done nothing.

In the service centre he told me the vehicle will delivery at 4pm, but i call him back he was telling after one hour i can call back, but after one and half hour i call back he told half an hour i can call back, but now 9pm he was not give me a call or any thing. the problem is small only the fuel cap is not opening. that small problem he as taken one day. i taken the vehicle before six months only in six why the problem has came. there is no response on the service centre.The vehicle is kept in service center only but i told him i going out side in the morning but he not delivery the vehicle. please you must take responce on this matter.

Dear sir, I have purchased a new Volkswagen Polo 1.6 Highline(Petrol) from LANDMARK at Rajkot and details of my car is as below:- REGN NO. :- GJ10BG3600 CHASIS NO :- 11608BTO72232 ENGINE NO :- CLS079068 OWNER'S NAME :- ARVINDBHAI NANJIBHAI ASARI While driving to home on[protected] unfortunately I met with accident and my car was damaged. I have carried my car with the help of recovery Van to PARKLANE MOTORS PVT. LTD. AT Mehsana (Gujarat) workshop. They have called me after one(01) month and said that it has been repaired. after receiving their call for pickup the I had to take leave from my branch/office as it 600 kms from it on [protected].. After completing all the formalities and paid all the dues as per their demand after claiming insurance and balance payment I took the test drive of the car and found that there were some work was pending at their end such as Coolant was not filled, scratches on side rear view mirror was not done, engine oil was very low, 01 Fog lamp was not working properly, I have to pay extra for the faulty fog lamp, etc. Barely after receiving the delivery and 1 K.M away from the workshop returning to home, the car break down in the middle of the Road Mehsana itself. We called for the recovery van and took it to the workshop again. While inspecting the car, the accident manager Mr. Bhavesh informed us that Car's Engine parts are damaged which they have not found earlier. It was lack at their end they could not diagonise the fault. Now they are asking for the payment of this fault from me for which they are solely responsible as they could not find the fault in the car at the time of damage and was not claimed from the Insurance. Now it has been since 02 months and I am helpless without my car in my movement and my family members are scolding me for purchasing such a car as they could not provide proper customer service in time and are forcing me to sell this damn car and purchase a better car. This is the second time I have been fooled by your customer service department, now I am so depressed that I have left with no other option but to go for Consumer Forum. please help me Regards, ARVINDBHAI NANAJIBHAI ASARI STATE BANK OF INDIA, KHAMBHALIYA MAIN(GUJARAT) Mob-[protected] Email :- arvind.[protected]@sbi.co.in

i own polo since last 1 1/2 year, after around 6000 km the engine foundation started making sound while stopping the engine & in bumpy roads, it was replaced under warranty at 15000 service, now i am closing to 30000 the same issue started again.This was first issue.The second one you might be well known FRAGILE AC vent this is a very common issue for vw polo/vento the bottom portion of the fin is coming out in a large number of cars, you a crying always about German standard's hope Germans missed the AC VENTS.