[Resolved] Volkswagen India — Vw nerul workshop poor technical and managerial support to get my car repaired
Navi Mumbai, Mumbai City District, Maharashtra, India
Car No: MH 46 X 1005
Claim Registration - OC[protected]
DO Accident: 12/03/17
Received Car: 26/03/17.
Car met with an accident first time in 4 Years. 1st Claim ever in 30K KM running. Very poor technical team who was not even able to identify root cause of the excessive noise from Compressor. The Car was not properly taken thru Insurance Process and Technical Scanning before starting the repair work. Car had lot of sound from Compressor but VW Technical Team did not accept when car was handed over to me on 26/03/17. I was even tried to convince by one of the Senior Technical Expert that This is the normal sound of car.
After challenging VW technical team for abnormal noise from car. Case was accepted back 29/03/17 to re-open the case under insurance or warranty.
Till date I have not got my car back. Still Under Repair.
Complaint marked as Resolved Jun 8, 2017
[Apr 23, 2017] Volkswagen India customer support has been notified about the posted complaint.
Verified SupportVolkswagen India Customer Care's response, May 08, 2017
Greetings from Volkswagen Passenger cars!
We value your association with our brand, and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on [email protected]
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Assuring you our best services always.
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
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