[Resolved] Volkswagen India — Vw nerul workshop poor technical and managerial support to get my car repaired

 
4 Reviews
Navi Mumbai, Maharashtra, India
 Abhinav Chib
Car No: MH 46 X 1005
Claim Registration - OC[protected]
DO Accident: 12/03/17
Received Car: 26/03/17.
Car met with an accident first time in 4 Years. 1st Claim ever in 30K KM running. Very poor technical team who was not even able to identify root cause of the excessive noise from Compressor. The Car was not properly taken thru Insurance Process and Technical Scanning before starting the repair work. Car had lot of sound from Compressor but VW Technical Team did not accept when car was handed over to me on 26/03/17. I was even tried to convince by one of the Senior Technical Expert that This is the normal sound of car.
After challenging VW technical team for abnormal noise from car. Case was accepted back 29/03/17 to re-open the case under insurance or warranty.

Till date I have not got my car back. Still Under Repair.
Complaint marked as Resolved Jun 8, 2017

Complaint Status


[Apr 23, 2017] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, May 08, 2017
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Dr

Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed

How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.

Support from Indian citizens like you who can quote their similar experiences would be a real added advantage to teach these MNC a lesson. Please feel free to contact me.

Aspi Pooniwala

[protected]
Dear Aspi,

I can understand your state of mind since I was going through the same state. Totally agreed with you about the approach of big brands as they take Indians for granted. Though, My car was repaired and delivered well in condition for now but the VW approach was highly unprofessional. I am fine with my car performance but VW made an unreliable and negative image in front of me and my friends.

I support your take on taking these guys to court and have some lessons on sense of responsibility. (Taking them to court was my last resort to get my car in well in shape)

At least, they should start delivering what we pay for.

Abhinav Chib
[protected]
Thankyou Sir for your support My lawyers are going to file the case as soon as the court vacation come to an end. Now since last six months my vehicle is lying with them they are not responding at all. Lets wait and see I will not now demand anything but a replacement

Regards
Aspi

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    Volkswagen India - Vw nerul workshop poor technical and managerial support to get my car repaired