[Resolved]  Voltas Ac — Service issues with Voltas AC

Address:

Kamrup Metropolitan, Assam

We from IL&FS have been customer of Voltas for last so many years and in Guwahati we’ve purchased 9 ACs (1.5 Tn) with Voltas stabilizer which are installed in our office. One of these is giving problem for the last few months and for which we have already registered our complaint through Voltas call centre. Voltas service engineers have already visited our office twice and during these have changed most of the parts, Gas fill and finally the stabilizer to correct the same. Still the AC is not giving proper cooling as expected. Now we have launched another complaint following which one of your service agents came and blamed us for our ignorance in the subject of ACs, its technology and various aspects of temperature control etc. with an insulting manner and attitude.(he measured the room area with the measuring tap to show that we are wrong and don’t know anything about the AC) It’s really ridiculous & disappointing to get such feedback / behavior from an agent who supposedly came to solve our problems. We request you to look into this matter and revert with your action (follow-up) taken.