[Resolved] Voltas — ac service related | |||||
Hi team, Would like to inform you that i am farhan hussain & i bought voltas ac on 22nd apr’18 & after a month votas engineers came at my home for routine service. They informed us your second service due for month of apr’19 as per them they will come for ac service but they did not informed avail this free service we have to registered a request but after long wait when they did come for service today we called up your customer care as per the customer care executive we have to registered a request for avail free service & now we have to pay rs. 500/- for this service but we were not aware about this & we are not give you any money for this service. Please explain me why your engineers gave false information even your distributor not inform us regarding this. Is this service you are provide to the customer i’m highly is appoint with your services please escalate my issue & revert me asap. Below mentioned the required details. · voltas window ac 125dy · 4011224a17dc00944 · product code-4011224 · contact number -[protected] · alternative number -[protected] Was this information helpful? | |||||
Jul 6, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 Voltas Customer Care's response Dear Farhan, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team | |||||
 3 Comments | |||||
Comments
Very bad experience with this voltas company from the date of installation i am back of your team /service engg and branch manager (so busy that he is not attending calls of costumer even though SMS ) that my AC required not giving that efficient output in cooling and some other issue also been highlighted for the same .
such a kidding thing for the same i had wrote plenty of mails on my service and for Warranty card and Terms and conditions of the term no body is bothered to provide me the details . such a irresponsible team .
See how this MNC company is working :) :)
such a kidding thing for the same i had wrote plenty of mails on my service and for Warranty card and Terms and conditions of the term no body is bothered to provide me the details . such a irresponsible team .
See how this MNC company is working :) :)
Voltas Customer Care's response, Jun 6, 2018
Verified Support
Dear Manikyala,
We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.
Regards,
Voltas Online Team
We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.
Regards,
Voltas Online Team
Voltas Customer Care's response, Jul 9, 2018
Verified Support
Thanks for your supports & my complaint has been resolved...It's awesome ...great experience with this complaint helpdesk...
Voltas Customer Care's response, Jun 12, 2018
Verified Support
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REF.COMPLAINT NO.[protected]
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.
Regards,
Voltas Online Team