Voltas Complaints & Reviews

I have purchased voltas Ac 5 days ago.but no any installation person call for installation my ac and no any response from store or voltas promoter at store

I Ranju Singh have purchased a Voltas AC of 1 Ton 5 Star of Voltas on 18th of April 2023 and have teken self delivery on the next day that is 19th of April 2023. Then I rise a service request for installation of my split AC and got time for installation is 24 hrs to 72 hrs but even after 5 days of waiting still installation service centre people are not visited my house or nor contacted me. In between yesterday I got a message on my register number that customer has reschedule the installation but we haven't done this still I am waiting for installation and service centre people are saying your installation will be done shortly. I live in metro city like Kolkata at that place this kind of service is really pathetic and not accepted at all.
I am using lots of Tata product in my house because I have a great experience and have faith over TATA . Now completely I feel myself cheated from Voltas a Tata product.

Mob- [protected]

I'm Sri Hari Nandi from Cuttack, Odisha
I purchase a voltas 1.5 ton split Ac from 16/04/2023 but yet not installation from company, i try to contact service center but they can't respond

We filed ac not cooling service request on 13 April 2023. Service center sent a technician who checked and said problem is with outdoor unit but other team will come to fix the problem. The other people who came did not do anything and closed without resolving issue and spoke rudely. Our service request is [protected]
Service center ac comfort services in hyderabad is ignoring calls.
Customer support keeps telling to call service center. Hopeless service from reputed brand

Our ac is not working from last 10days. ac isn’t doing cooling . i have two ac of voltas. first one is a 2 old and another one in 3 year old. Both the ac has same issue. I registered my complaint on 16 april. And today is 24april. All the customer care number are busy and I don’t know what to do. my personal suggestion is please do not buy voltas products it’s quality and service are very very poor. i know daikin o general hitachi are expensive but believe me Their service is amazing. The ac which is 2 year old has facing this problem second time. now you understand how much the voltas product is reliable

I would like to bring it to your notice in an enormous amount of hope that at least now our problem would be resolved. we have trouble with your service centres and the agency staff.

Let me start from the beginning, On 30/04/2022 we have purchased Voltas Inverter Air Conditioner 1.5 Ton 3 Star from Girias in T.Nagar, Chennai. The Air conditioner was running perfectly and we did not have any trouble with it so far until we have shifted to a new house near the same area.

On 15/10/2022, We have launched a call for AC Re- Installation and service engineer from the agency called VGS REFRIGERATION from KOLATHUR, came and installed the AC in our new house. The service engineer from that agency informed that the length of the Copper Pipes was not enough for the new place; and in addition to the company provided 3 meter Copper pipe, we would need to buy another 5 metres of new Copper pipe in order to fit the AC. By completely placing our trust on the agency, we agreed for that and service engineer himself brought the said length of Copper Wire for Rs.8, 100/-. He attached the new Pipe with the existing Copper pipe through welding and fit the AC in the new house. The AC was working fine. A routine service was also done on 22/10/2022.

After the service, 2 months later, the AC was not cooling. Hence we launched a call in Voltas Customer Care on 27/01/2023 with the request no [protected]. The same service engineer Mr.Raj, came from the same agency and examined the AC and the outer part and informed us that there might be leakage with the AC; and that he needed to examine it completely. So he removed the AC inner coil and took it to their place. And returned after 2 days. The inner part was damaged by them and the sides are looked burnt; and he said that there was nothing wrong with the inner coil; and that the issue must be with the outer part. Again we completely trusted them as they are VOLTAS's Service agency. He said that there was a gas leak due to the gutter near our house and he refilled the gas for free as our free service period was still not over. After this incident, the AC working was fine for only a few weeks. Again we had the same problem as the AC was not cooling properly.

On 05/04/2023, We launched a call with VOLTAS's customer care with request no. [protected]. This time a new agency staff Mr.Praveen from Kodambakkam service centre came to examine the AC. When he was examining we noticed the damages done to our AC inner coil by the previous agency, when he (Mr.Praveen) was asked, he said that they might have happened while cleaning and it was not a big deal. He couldn't find where the issue lies hence he said that their Service Engineer would come the very next day for the examination, which they didn't. We had to again call the customer care to complaint about the delay. The next day the Service Engineer came and had a look at the outer, without even touching anything, he told us that the copper pipes were connected by welding and for Inverter AC the copper pipes should not be welded. We told him that the Service Engineer from the previous agency only did it and it's not our fault. But He didn't care about what we said, and replied that only if you buy new 8 metres length of Copper pipe, I would look into the problem. Until then, I can't find where the issue lies. Even after we repeatedly explained him how we could spend another 10K rupees within only 6 months, and it was not our mistake, we had only done what the Service Engineer from the previous agency told. He still didn't care about the issue and replied that it was not his problem.

After a long discussion he called his manager, he also didn't cared about anything he asked us to close the request by mentioning "Resolved Over Phone", but we refused to do so as our issue was not still resolved. Then he replied that, "I don't need to. I know how to close the call." After two days, we received a message that, our request has been closed by mentioning "Customer not responding" which was a complete lie. During this period, we also called Customer Care and explained our problem, the staff promised us that she is escalating the issue with the Chief Engineer and they would come and resolve our problem, it's been over 2 weeks and still no one came or even called us.

Our AC is still not working. We are from a middle class family. Buying AC is like a luxury thing for us. Due to my 2 year old son's skin problems during Summer time, we had to buy AC. As we trust TATA products are the best, we bought VOLTAS's AC. But to say the least, the agencies had totally deceived us. Within just 1 years from buying, we had already spent nearly 10K, and they are still asking to spend more by purchasing copper pipes.

My questions that need to be answered are:

(1) Why our AC inner coil was damaged by the agency staff? Who will take the responsibility for it?

(2) If the welding of the Copper Pipes is the source of the problem, why couldn't the previous agency (who welded the copper pipes at the time of Re-Installation and came for the request call booked on 31/01/2023) found it and resolve it? Why did they just fill the gas and say the problem was resolved? Did they cheat us? Did they hide their mistake from us?

(3) We are not AC engineers and we don't know anything about AC. We followed what your Service Engineers instructed. If the Copper Pipes should not welded together for the Inverter AC, who should know that? The Service Engineer who has the knowledge and experience in that field or Us who know nothing about AC and bought AC for their first time in life? Whose mistake is that?

(4) Why should we spend another thousands of Rupees of our hard earned money for a mistake that's done by your Service Engineer?

(5) How could Kodambakkam service centre close our Request call without resolving our issue? How could they lie that the "Customer didn't responded". when in fact we were waiting for them to call us or come in person?

(6) How could you hire a Service Engineer who doesn't even have enough knowledge in the field?

(7) Is these behaviour shown by your Customer Care system and Agencies acceptable?

(8) Are all these injustice done to us because we have free service?

We have called to your service centre no. many times still we didn't got any solution for our AC issues.

Kindly I request to look into these matter and provide us support to resolve our issues as early as possible.

Looking for the positive reply from you..

I registered a complaint at 09:25 am on 22.04.2023 for repair of my windows AC. Despite 6 calls (out of 34 attempted calls), no technician has turned up. This is poor service. They charge exorbitant price for spare parts and not doing it for free. The entire weekend was wasted calling these unprofessional people.

I Book an AC repair through Voltas customer care number on 17/4/23 and received Req no [protected]..one technician arrived and take away IDU main pcv for repair same day with Rs 650/-visiting charge...that after till now my AC is not repair and technician not attending the phone or not replying my WhatsApp message also ..
I tried again & again daily through customer care service or technician suggested number by customer care...but nothing to be done.

Plz suggest me what to be done?

I have made a service request with No [protected] and now its almost 2 weeks and there is no response from the service centre and they are not even answering my calls. It is the worst service experience ever in my life. And now i have no choice other than buying another good brand AC.

Called several times but didn’t show up

Called several times in customer care for installation, they just book an appointment but didn’t show up. It’s been a week.

I have purchased a Volta's AC on 19th April 2023. Request ID is [protected]. Till now nobody contact me. The assign engineer is saying that he is in medical leave for 30 days. Do I have to wait for 30 days?
Help me

I have purchased a Voltas AC 0n 19th April 2023. I got a request ID on 19th for AC installation which is [protected] but till now nobody contact me. The assign engineer is saying that he is in medical leave for one month. Do I have to wait for a month? Help us .

E - [protected]@voltas.com
E - [protected]@voltas.com

Dear Sir,

Re : Window Inverter AC – Gas leakage problem after routine servicing

Model : VOLTAS 1.5TR INV WAC 185V ADA
Product Code : 4011439A22DC01467
Invoice No.LR-204/22-23
Date :[protected]
Place of Supply : Delhi (07)

I have purchased above said AC on 16.04.2022. As per the recommendations first service was done last year and second service performed on 26.03.2023 wherein on the insistence of service engineer we have got coating after payment Rs.500 to protect the AC from leakage. We have been told not to use the AC for about 4-5 hrs till the time coating is dried. We have not used AC as weather conditions were also not allowing so. On 15.04.2023 we switched on the AC and surprised to observe that it’s not cooling. It is important to inform that AC was working/cooling perfectly before the service and coating.

We have lodged complaint on 15.04.2023 and after three days your engineer visited and informed “Gas has leaked and he is escalating the complaint for redressal. Today is 21.04.2023 there is no information when your service team will make a note and close the complaint after doing the needful. We have made phone calls to your customer care number and also to the service engineer who came to attend the complaint but all in vain.

It is pity that we have bought a product/ AC for our convenience after spending so much of money. It seem manufacturer (VOLTAS) have cheated us and take it granted to provide service with their own convenient without seeing the customer’s convenience. I feel we have been given a faulty product whose life span is just for one year. I strongly request to address the complaint immediately and get problem solved with an immediate effect. If you are unable to provide timely service, pick the unit/ AC from our house and refund the full amount paid to you.

Your urgent attention in the matter will be highly appreciated.

With warm regards
BALBEER KAUR
Mobile:[protected]

Quality of voltas ac and services are extremely pathetic, I have 2year old ac, which had an issue with compressor, and voltas made it annoyingly difficult and kept on delaying service reason it being under warranty and the date was nearby.
Every single employe visit is extremely disappointing and they don't leave without taking a picture of codes which are supposed to be private for customers.
I have to refill the gas three times now within the time span of 2 years, they intentionally leave the valve loose even after constant checking. And just focus on building the bill amount. During the service of another product of same brand, a part was broken by them, instead of taking accountability, they put the blame on previous service, the fact being that that product was new and was serviced for the very first time

Hi, i want to buy voltas split ac air wing flaps broken

Dear Team,
This is to inform you that we had registered the complaint for my faulty AC on last Friday and my service request number is [protected]. Engineer visited my place and after diagnos, he found cooling issue in AC. They said that tomorrow or day after tomorrow they will resolve the issue.

But till date my problem not resolved and no one response my calls.

Voltas is a big brand and as a brand it is your responsibilities to complete the call on time. It's been almost four days but the problem is still not resolved.

It's really very bad experience with Voltas regarding services. I am using other brand also but i am not facing this type of pathetic service which is provided by you.

As a brand, it is their responsibility to provide prompt service but their service toll free number not responding my calls as well as mails.

In Future, I would not suggest any one to procure Voltas products. Please improve your services.

Regards
Sunita Rawat

I am writing to formally complain about the air conditioner that I purchased from your company. From the day of the purchase and installation, there has been a fault in the coil of the unit, which has resulted in poor performance and discomfort. We have been registering service requests for the past three years, but your service agent has been lying to us about the condition of the air conditioner.

Despite regular servicing, we were never informed about the fault in the coil, and your service agent has consistently assured us that the unit was in good condition and did not require any major repairs. This misinformation has caused us great inconvenience and dissatisfaction.

We are demanding a full replacement of the air conditioner, as it is clear that the fault was present from the day of purchase and installation. We are not willing to accept a repair of the unit, as we have already been suffering from discomfort and inconvenience for the past three years. We expect a prompt resolution to this matter, and we would like to be contacted as soon as possible to arrange for the replacement of the air conditioner.

Thank you for your attention to this matter.

1.5 Vectra Prism Cooling issue & water dripping in inlet Request Number [protected]. No proper response from the customer support team/ the technical team.
Purchase date: 20th Feb 2023
Issue date: 17th April 2023

1.5 Vectra Prism Cooling issue & water dripping in inlet pushed on Feb 2023 and now we have issues. Really not sure if its correct product or not. No proper Response from the customer care.[protected] Request number