Voltas Complaints & Reviews

Damaged window AC received, cooling coil damaged and gas leaked. When called customer service, no satisfactory response provided. Agents keep repeating the same lines every time you call them. I sent mails and tweeted as well, their response was " we are sorry". I have feeling of being cheated by Voltas, thr brand i chose being indian. Seriously, i regret

Dear Voltas Customer (we do not) Care team

I am one of the unfortunate so called “Valued customers of Voltas”.
I am writing this email to inform you about the dismal services & indifference shown to me by Voltas Customer care team (right from inept local technician level to careless regional office service team members). I am sure you are already aware of how pitiable your services are but I still though to give it a try to show you guys the mirror!!
It’s appalling to see the kind of “we don’t give a damn” attitude from a TATA GROUP COMPANY which we have come to admire so much over the years. My recent service experience made me realize that at the core, Voltas is just another Indian Lala company where employees have nothing to do with the customer, leave aside customer satisfaction. There is no urgency or sense of customer service within the field members which is such a shame for such a known brand name.
No wonder customers prefer un-authorized Road side mechanics more than Company Authorized service agencies. Road side mechanics have much higher sense of customer orientation and answerability. Unlike Voltas service team which takes its customers for granted.
I recently faced a similar issue with my SAMSUNG Washing Machine and I was left highly impressed by their approach. Within couple of days my issue was resolve with full satisfaction. Their employees and technicians were highly responsive and professional. I wish I could proudly say the same about Voltas. But unfortunately my experience with Voltas has been just the opposite of what I had with Samsung.
I had raised an SR on the morning of 26th March for my window AC (SR No [protected] & [protected]) for which I am yet to get a resolution. First of all there was no response from the local team for two days. I just got an SMS with my SR details and no confirmation on when the technician will arrive. I had to call on Monday afternoon after which the technician was arranged that too after two days.
The technician who came looked totally unprofessional. No uniform, no toolkit, no sign of Voltas at all. He could have been a road side beggar. Although, I should not be saying this, but he was a shabby looking person who did not exude any sense of confidence. I may have been mislead by the experience that I received from Samsung where technicians was a bright looking fellow with full uniform, Samsung branded toolkit and well dressed. The technician is a representative of your company and needs to look like one. I feel the guy sent to me was untrained and a novice.
Anyways on first inspection I was told that Display and some wiring needs to be changed. I said I am fine with that, please go ahead. He said he will come back next day and get it done.
There was no sign of the guy for couple of days. No call from Local Agency, No SMS, nothing at all. I was informed that it will take one or two days for the issue to be resolved. I waited patiently but no one called or informed anything for two days. In the meantime we were suffering badly without AC in our bedroom.
I again called up Voltas customer care on 30th March to enquire about it. They said that Parts are not available and will arrive in a few days as there is shortage of spare parts. I asked why it was not informed to me and they were clueless. It had already been 4 days since my request was raised and yet there was no resolution.
On 6th Apr technician came and fitted the display parts and PCBs. He started the AC (which was working fine at that time) but the display did not work again. Now he said that the display is not compatible and needs to be replaced with another one. This is after I had already waited for more than a week.
He took out the display module and few other components from the AC and said that he is taking all of them along with him for testing purpose. On this day, they also took out the Window AC from its location and serviced it in our washroom. General Servicing of AC was done on our request. I was not available and all of this happened in front of my wife. I spoke to technicians on phone and requested to get the issue resolved as we had been suffering by then. The technician also took Rs 500 as charges.
On third visit, a technician came very late in the evening. I had requested him to come in the morning but he said they are highly occupied with customer complaints and he will be able to come by afternoon. I waited entire day and he turned up very late in evening. This time technician again fitted some more parts now the AC stopped working altogether. He did not have any clue as to why this happened. He called up some other fellow and together both guys kept doing something and in the end it was declared that they will take the entire AC to office for checking purpose. By this time it was already night time and I was too exhausted to bother them. I said Ok, please take it and get the repairs done.
Again I waited for couple of days but as usual there was not a call or any response from their side. After I called up, I was told that the compressor is not working and will have to be replaced!! This was a shocker to me. The AC was working completely fine until these guys bungled up. I do not know nor I am interested in knowing what happened but I am 110% sure that all of this happened due to ineptitude and carelessness of the Technicians.
In the meantime I got the complaint escalated to Regional Office. I spoke to The Area Service Manager (Mr. Ankush Gupta) and informed him on everything but he did not have any clarity on the issue and neglected whatever I had to say. He said he will check and call back. I waited for couple of days.
Again no call back was given to me by Mr. Ankush or any person from Local Agency. By this time it had been more than 15 days and I was cursing myself for purchasing a Voltas Product. I will never ever buy a Voltas product in future and also dissuade anyone associated in my sphere of influence from buying Voltas.
Anyways, I only called Mr. Ankush back and asked him how come compressor got damaged and if any thorough investigation of the issue was done. He tried to evade in all possible ways and just said that we are looking into the issue. Most disappointing thing was to see the attitude of Company staff (ASM) in this case and how he went about the entire thing. No communication, no empathy, no sense of responsibility at all. No wonder the technicians and Agency staff down the line is so pathetic.
Now today, I called up the owner of the agency (RS Service) on [protected] and when I enquired the person on the other side had no idea regarding the entire issue. I informed him again and he was like I will check and let you know. It’s been close to 3 weeks since I raised an SR and the franchise was having no idea. I am unable to have a sound sleep as my AC has been taken away and Voltas guys don’t give a ****. Thankfully this time he called back and said they will charge me 8000 bucks for the compressor issue!!
This is heights of incompetency from Voltas employees as well as its Franchise RS Service. Already I have paid Rs 500 which I got absolutely nothing in return. Now I am being charged Rs 8000 for no fault of mine. I request you to please look into this issue and get my AC up and running without any charges.
The AC is hardly 7 years old and very sparingly used; It was working very well except for the Display issue. There is no way I will be paying any additional charges for repair work. Voltas Senior officials need to introspect and look into how their service operations are running in the field in a totally unprofessional and shabby manner. Why should we customers pay for the misdoings of your staff. Please take immediate action on all the persons responsible in this case and get the AC fitted in my bedroom. I have already spent more than 3 weeks of sleepless nights!!
Please learn a few things from your counterparts like SAMSUNG & LG. I have their products as well but I never had such a harrowing experience with these companies while getting my products serviced.

Regards
Achint Chowdhary

[protected]
Voltas SR No [protected] & [protected]

Dear All,

I am facing Voltus service issue since call logged in.

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7). - Voltas

Above msg received on 7 April 2022 still not a single call recieved from service team.

Will connect them day basis after there msg came not one responded there call but not a single call came from there side.

I am facing this issue since 7 of this month 2022.

I want strictly action on this.

Fake msg attachment share showing engineer visit no on e response.

After many follow ups and telephonic calls with customer care I am fed up with poor service network. From last 5 days I am in regular contact with customer care amd area service manager but installation is still pending. Phone number provided to reach nearby service centre is always switch off.
Kindly get this resolved asap.

I am not able to use my AC as it showing F9 error and technician was not eager to resolve my issue. As per him the compressor is not installed properly and to resolve F9 error first i need to log another complaint for reinstallation which is not pathetic to say the least. Please resolve my issue asap

I purchased a ac 3 years back and I am literally fed up with this ac every year there is a leakage and every year I have to invest 5-6k in it for gas and service.
But this time a go under a scam where I complaint and raise a request of gas refilling on 8th of April 2022 and on 11th morning I got a message form Voltas that it would be resolved today and the. I got a call form a Voltas guy asking that m I at home he should come.then he visited our house repare the ac and took 2950 from my on Paytm when I asked for the recipient he said Voltas changed the policies and now it will come on mail and sms. Then next day ac was back to zero I called again then customer care says we haven’t sent anyone to your place. Then I had a word with the area manger of Voltas he called the number and we found out that there is Snapchat group who is providing local vendors with our number and address and with the case no. Too. Now Voltas is saying you had a under a scam go to police and we can’t help you in this.
We trusted Voltas that was our biggest mistake they are leaking out details to outside local vendors and they are not taking any action against it. The persons name was not in the list of Voltas then number was not in the list of Voltas. But my number and address was with them.and I complaint on Voltas customer care. The behaviour was too rude of Voltas guys and at the end of the Voltas customers lose money and faith on Voltas and Voltas is saying to go to police and make a complain we can’t help you in this.

SR no is [protected]
I bought voltas 1 ton split AC in April 2018
It was all working fine.
I raised two complaint but on last Friday but no Engineer is till yesterday then tried to reach Service center which is provided by voltas customer care and asked the of my complaint that is said it will take two three more then I approached to Area manager Anuj aditya Gupta and request 2 Engineer was visited my place and they said gas is not in your so need to refill the gas and again Engineer is said the person who is filling gas will visited tomorrow,
Again I approached to Anuj aditya Gupta and arrange Engineer to refill the gas EOD, Again two person was visited to my place and checked the AC and said cooling coil is damage it and they said cost will be 12000Rs but if you cancelled the complainant I will repaired it in 8000 rs but I don't allow him to repaired my AC and they asked for service charges 500rs without any support, I paid them 500 rs and again I called to Anuj aditya Gupta and request him please help on this, After some time I got a call from service center and he said we will provide you 20 percent Discount on Total cost then I asked how many days it will take he said two days I said please start your service now, Afternoon some time again I get call from service centre from same person and he said no it will take 4 5 days

It seems all service center person is corrupted they do their according to their convenience

Last year I already spent 4000 for AC repaired this year again your Engineer is asking to pay 12000 now tell how can we spent that much amount every year

Thanks
Randhir Kumar
[protected]

SR '[protected]'.

I register 2 complaint regarding to my Voltas AC and escalated many times with customer care but issue still not resolved

I m getting very rude & unprofessional response from service center which was not expected.

I m going to put these concern through social media so that voltas take action against service center Delhi East

We will not recommend Voltas to any one.

This is parveen kumar. We have been regularly registering request for the service of our air conditioner but no one replies. A call comes from the customer care and then they say that technical team of your area will approach you in 96+ hour. But neither the technical team calls nor they answer any of our calls please help us as its summer season here and we are in dire need o[censored]sing our air conditioner. I will provide you the screenshot of my calls to the technical team of voltas

I have raised a service request [protected] as my AC was not working on 20.03.2022. In the past 25 days the technician came twice. In their first visit they identified faulty pcb and told us the it will be indented and will come again and get it replaced with the faulty pcb.
In their second visit on 01.04.2022 other technician came and said that there were three parts indented but one of them is different from the indented parts. And...

If i do ac temperature is 16 after that room temperature does not go down..
Example:- if room temperature is 35 its remain same temperature when the ac is running.

Hi Team,

I purchased Voltas Window AC in Sep 2020 but dint receive the WAT which is required at the time of servicing to claim free services in warranty.

I have purchased a voltas split a inverter ac but it's out door unit cooling condenser is damage I want replacement.

I have contacted Voltas since my AC was not working on 27th Mar 2022. Technician from Voltas came on 01st April 2022 after repeated calls to customer care and he checked AC and said sometimes it takes time for compressor to run.
The same issue of AC not cooling occurred on 05th April 2022 so I complained again on 06th April 2022.

The technician visited on 07th April 2022 and said that the PCB of outdoor unit is not...

Hi,

This is regarding of Voltas Air-conditioner and their service.

I brought a product from voltas air conditioner which dated 10th April, 21 from Tata cliq with 4 year extended warranty.

After this i have called for the service which their engineer came and clean the AC and sold one more AMC product for 4 years, and i got surprised that within 2 days ac was not effective with cooling.

I have complaint to their portal but not getting any response even after so many reminders i have given to them.

So my point is that i need complete money back from them and return the product without any debit on that.

Frustration level crossed the limit and response time from them is not acceptable at all.

My product ID is of Voltas 1.5 Ton Inverter 5 Star Copper (2020 Range) SAC 185V PZY-R (R32) Split AC (Red).

Registered mobile number is of [protected].

Issue not getting service on time and want to return the product.

Kindly take this issue to the extend level.

Your prompt response will be highly appreciated.

Amit Gupta

[protected]

I have purchased a Voltas split AC from Amazon at 8th March 22. From day one the remote is not working. i have raised a SR through What up and SR no. is [protected] and instead of solving my problem after one month they have cancelled my Service request without any reason. today 12 April i have raised fresh request [protected]. It is my request to Voltas people please solve my problem as soon as possible. I have purchased this AC after spending 33k INR and till now I am unable to use it and summers are coming.

Last saturday done my service but problem is my ac not working cooling properly and i want to resolve this issue but i have not received any response from your team and not provide any contact information for call to update my complaint because some medical issues i have so please i request to you please resolve my complaint as soon as possible thank you

I finance voltas ac on 9/7/2022 now we are about to got noc through finance company meanwhile we started our split type ac it is unable to cool the room . we have complains against the problem, people are coming and going but the problem is still now they are unable to resolve the problem . so the leading person requested to resolve the issue immediatly .

We bout a new Voltas inverter AC on March 18th 2022 from Bajaj electronics Karimnagar, Telangana. it was installed after a week and its indoor started leaking from day 1. After multiple calls service center engineer confirmed there is a defect in the product by inspecting.
We were told we will get a replacement within 10 days. From that day we have been chasing the service center for the replacement and there is no responsible answer, it is now 20 days and we have not got any replacement.
the service team is sayin bull sit reasons and were just passing time. Our patience was exhausted and literally fed up wit the service. Please help in getting a replacement asap

I purchased Voltas Air conditioner with 5 year warrenty in January 2021. Now in April 2022 i am asking for a free service and they are not ready to provide the service. I called Customer care in December 2021 to confirm if they will provide the service after 1 year. They confirmed that since warrenty is for 5 years, the service will be done. Now they are not providing the service. Also when calling customer care, they are not even letting me escalate the request to seniors. I am having a very bad experience with Voltas.