Voltas Complaints & Reviews

I've raised a complaint to Voltas regarding my window AC which was having compressor issues. Voltas had replaced the compressor and taken the money but the issue is still there. I raised the complaint again regarding this, but no technician visited my place to fix the problem. I tried calling Voltas customer care and they always say that the technician will be visiting the place soon. I also tried calling our area service manager of Voltas but he is not picking up the call. I am having a very bad customer experience now as this issue was raised to the company a week before and still no resolution.

Hi,
I bought a Voltas 1.5 ton window AC on 25.03.2018 at GIRIAS, LB road Adyar branch. bearing serial no 4011234A17LC01368. On 20.04.2022, I had registered a complaint through SR no.[protected], in spite of repetitive calls no one attended the complaint. On 25.04.22, Through the internet I got Mr. Doss, service MGR number and complaint and on 27.04.22 Mr. Ashok from your service partner Weatherpoint inspected and said there is a gas leak and to be taken to the service center for replacement. He asked for the bill copy which I couldn't as I misplaced it. Mr. Ashok said he can't make the indent without invoice. I requested him to take the machine for service, meanwhile I will organise a copy from Girias. He obliged. I went to Girias to take a copy of the bill, but unfortunately their system was down . I had to give a manual request to Girias but they said it will take 10 days to come. Meanwhile, I received a recorded message yesterday stating my service call is cancelled.

I checked my details with Voltas self care with my registered phone number, I was able to retrieve my machine model, serial number and the date of purchase. I just want you to take Voltas self care details as purchase proof and replace the parts. You know it's very hot to sleep at night with kids. Please do the needful ASAP.

Purchased new 2 ton split AC from Voltas through Amazon and got it installed by voltas team last week, it worked fine for a couple of days but now it is not at all cooling and blowing warm air, l request you to kindly fix the problem ASAP.

Dear sir
i purcahsed ac from italian refrigiraton on01/04/2021. On 8th/04/2022 i made complain to company my complain number[protected]. On 8th company person visit my house and check the ac and told me that pcb problem in my ac and he took rs 500/- for service charge to fit pcb and told me that he will bring pcb within week but today is 27/4/2022 no any person will come to change the pcb again i tried to register complai but they cancelled my complain 2 to three times at last i made this complain on this site so please rectify my complain . Voltas company a big brand and this type of service they are giving to customer i also telephone service incharge of gujarat n informed my complaint he assure me that he will do it in 2 or 3 days name of service incharge was mr vinod and telephone number is [protected]. They dont understand his duty so kindly resolve my complain immidietly

On online complaint your Bhilai branch technician take away Motherboard (inverter) for repairing/replacement.33days have already elapsed .False promises from your Bhilai unit/Raipur office.No coordination between them.It reflects poor service and damaging Voltas name .It hardly take 7days to come any component from your Bombay office.Please look into the matter and resolve the grievance immediately.repeat immediately.
GST SPLI AC Voltas 183 VCZT(ID/OT) Date of purchase:20.5.2018. From Mr Naresh Trading company.Bhilai

I was complained in customer care my complaint number [protected] mr moin ansari come to visit and charge 450 Rupees and said ur ac gas is leaked and fill it in two days but I call customer service bareilly after five days they the shortage of gas in bareilly that's why they not fill up early I purchased ac in last april install by ur supervisor serviced by u and gas leaked is ur fakt but u not filled and said issue of shortage gas such a very worst service u have plz resolve mu problem very soon

Good evening sir I raised a complaint on 19 March 2022 regarding ac cooling issue technician visited repeatedly not solved my complaint I have repeatedly call area service manager but he is not responding to my calls and even block my number its been 1 month above my complaint not solve i want to exchange Ac because it's giving me problems in every 2 month and major issues is service person not qualified to solve complaint team pls do needful help

I installed voltas inverter AC 1.5 ton 3star last year.exactly after 1year, while switching ac, it's not cooling the room and showing PC 04 error in every 2mins and compressor stops in every 2 mins.i had already called the Voltas service man, but they didn't adress the pc 04 error.just saw and left.i hv already told them there is an error, but they didn't adress that. it's very sincere request kindly adress this kind of error.its so frustrating

We have purchased AMC sheme 4 PM Service (4 years) for 3899 as per the instruction of your Authorised Person Gaurang Patel (Hi Tech Services Ahmedabad Mob [protected]) on 01/03/2021 UTR No: N[protected] for Amount 3899/- from our account number [protected] to Your Citi Bank Account Number 1061275

However, we have yet to get any notification or AMC Certificate from your end, and as a result, our services are due. Please investigate this situation and give the AMC Contact Certificate as soon as possible.

Everyday I'm requesting Call back but i never received any call back from your end also sent several email but no response from your end

Product Details
Split AC
Registration No:- [protected]
Date of Purchase:- 11/15/2019
Model -4552421
Serial No. 4552421A19HA01498

We have purchased AMC sheme 4 PM Service (4 years) for 3899 as per the instruction of your Authorised Person Gaurang Patel (Hi Tech Services Ahmedabad Mob [protected]) on 01/03/2021 UTR No: N[protected] for Amount 3899/- from our account number [protected] to Your Citi Bank Account Number 1061275

However, we have yet to get any notification or AMC Certificate from your end, and as a result, our services are now available. Please investigate this situation I have made several calls and Emails to Voltas customer care.

Product Details
Split AC
Registration No:- [protected]
Date of Purchase:- 11/15/2019
Model -4552421
Serial No. 4552421A19HA01498

Service request for free service of ACs under warranty closed by your vendor without providing service despite speaking to them on the phone
VS air conditioning Lucknow
Request numbers
[protected] and [protected]

Poor mechanism
Most probably being free service

Action should be taken against your vendor

Really sorry to have bought Voltas product

Sir amc le hai voltas ac 3/3 visit ke baad ac mai cooling ke lie aate hai 20 din pehle bhi company ne gas Dali thi but 20 din mai gas lea hui hai ya kya hua hai cooling nai ho rai complaint ki to keh rae h 1 visit mai falt likha jata hai 2 nd visit mai gas no not hota hai 3 Rd visit mai thik hota hai jisme 7/10 din ka time lagta hai maine kaha jab ac lia tha tab to ye nai btaea tha ki service 10 din tak vait karna padega pehle to phone pick nai karte agar karte hai unko problem btao to karte hai hmara to yahi protocol hai aapko ye manna e padega koi sunvai nai very bad service

We have already lodged service request but service engineer not visited

मैने 21-04-22 को नया AC लिया Aditya vision store danapur से और aaj 22-04-22 को शाम को voltas AC instal के लिए इंजीनियर आया, Ac लगाने का जगह देखा AC को packing से बाहर निकाला और इसी दौरान बोला की पानी का पाइप खिडक़ी में छेद कर के बाहर निकाल दे रहे है, इस पर मेरी पत्नी ने कहा कि पाइप vantilator से निकाल दिजियेगा, तो इस पर आपका इंजीनियर attitude और घमंड के साथ बोला की हम आपके बिस्तर के पास पानी का पाइप छोड़ देते हैं आप बिस्तर पर एक bucket लगा लीजिएगा, ये बात मेरी पत्नी को बुरा लगा और मेरी पत्नी ने उनसे कहा कि आप instal मत कीजिए, इस पर आपके इंजीनियर सामान बिखरा हुआ छोड़ कर वापस चले गये
ऊपर सारी घटना को देखते हुए उचित कार्यवाही करे

There no any one person in marathi, while we choose marathi only hindi executives receives call. and transferring calls from here and there, customer service is very bad

Dear Customer, Request No [protected] appointment scheduled for[protected]. For assistance call our Helpline [protected] (24x7). - Voltas. This message was delivered[protected].

But it regret of matter that no installation done yet. Also no one responding... Customer care only giving hope, but service centre not responding, not receiving call.

Worst service...

Hi, We ordered a volats 1.4 ton 3 star inverter split AC (copper 173V JZJ white) B078SFHYL8 from Amzon on 26th May 2020 and same got installed through voltas service center professional. Now when i loge the complaint regarding cooling issue then Voltas is denying to give 1+4 yr extended warranty just bcos I purchase it from Amazon. Please look into this.

We have purchased a 1.5 ton AC last June on 6th June 2021 with Tata Cliq, with Address as Ward No 4, Tajpur Road, Samastipur which was delivered on 09 June 2021. The installation was done by 12 June 2021. Since than we have just seeing the AC running but the cooling is not there at all. We have logged the complaint many times and the engineer visited and cleaned the AC and went away saying that the AC is working fine. We have a doubt that the cooling gas has got leaked while installation so we asked them to check the Gas Pressure on every visit but the engineer didn't check and said that every thing is fine. Since then the issue was not resolved and on every complaint we get the same answer. As the rise in temperature we again registered the complaint on 17 April 2022 and on visit of engineer we found the AC was running without GAS. He said the issue will be address in couple of days but till date no one has returned back. We request to get the item replaced/repaired on priority. Also extend the warranty by a year time.

I am using Voltas Inverter AC since April 2017. Till now there is no problem were arised. In the beginning of this summer there was a cooling problem so that we tried to contact voltas customer care for this problem and one technician named Sandeep (+[protected] was assigned for that. Technician came and told us there is no cooling due to gas leakage and I have to refill not top-up the gas (Refrigerant 410a) although the gas was up-to-the-mark with no leakage. He also told while installation of this AC technician didn't use vaccum pump so that I have to remove all the gas and then refill just after vaccum cleaning. We allowed what he is telling in order to get rid of this cooling problem. But after servicing and refilling of gas there is also no cooling. We have paid INR 3656 (706+2950) for that. We are feeling cheated from Voltas company. Is this Voltas's highly efficient and trained technicians who refilled the gas while there is no leakage. I need solution immediately.

I placed a complaint on 12/04/2022 that the A/C is not working to the phone number provided and the service Centre guy reached out and said that a paid visit is needed that complaint number was [protected] and he came and said that AC was all fine and the problem was with the voltage so we changed the stabilizer and the reading shows perfect voltage but still the issue was not resolved the behavior was also rude and we wanted to give the unhappy OTP but he forcefully took the happy OTP and took 600 rupees of the paid charge too which went to total waste.

again we placed a complaint on 20/04/2022 with the reference number [protected] and that guy reached out again but this time he is giving time again and again and again but not resolving it.

we have paid over excessively but still our issue is not resolved and which is causing health problem due to severe heat and we did not pay such a huge amount to face these kind of problem.

kindly resolve the issue with repairing and refund of that paid visit which we paid unnecessarily as soon as possible cause we have a patient here whose health might get affected due to the heat.

one can contact on [protected] or via mail on akash.[protected]@gmail.com