Voltas Complaints & Reviews

Since the AC was installed I had gas leakage issues for 6-7 times. I've refilled the gas but the gas keeps leaking. I think I've been given a faulty AC. I purchased it on December 2019 and until now I've faced gas leakage for 7 times and the Company only solves the issue for 15-20 days and then the problem continues. I have written ample emails to Service managers and Area service managers but to no avail. I wish to have a refund of my AC because it hasn't given me any satisfaction

I purchased one AC through croma and same recieved on 5 mar 21. Installation team still not contacted and reached

After purchasing new volatas AC in may 14 2020 installion was done without putting white cement to close the outlet connect hole. And having coupon also they charged 1000 rs.

In corona time I tried multiple times to give complaint but didn’t get proper response.

I need my paid amount 1000 rs to be refunded and properly close the out let and indoor connectivity hole.

Today customer care send a person for fitting my Voltas AC, after installation they ask for 1500 rupees when we don't want to give 1500 the man behave very badly with us ..

I bought a Voltas Ac from Lulu Hyper market. After some days i feel i didn't get more cooling. so i call the technician who has installed my ac. First day he asked the service report, and I shared it throgh his whatsapp. After that i didn't get any response at that day. the very next day i called again and he told he will come next day . this process continues two three days. But now he blocked my number. I tried from another number .. phone ringing butnot pick.

I have bought voltas deep freezer in 2017 its compressor is not working as it has five years guarantee i request you to look in this matter

What is the update ?? i am the one who is calling everyday to chcek on the update for the AC, no calls from Voltas, no calls from Service centre. after calling i get to know that they will let me know how much i have to pay, is this a joke going in.
I said very clearly that i am not going to pay any peny for your mistake and negligence.
Need to response quickly .

The techanicians of Voltas Limited, which company send for installation of Split AC unit were quite unskilled and mannerless persons. They not equipped with proper instruments, which has required for AC installation, all items they carried have rusted. They have cut my copper Coil of 10 foot in middle of its length, after failing to bend it for installation. This coil has received with AC unit. After that they have welded this coil very unskilled manner and damaged all copper coil. In future any time gas o[censored]nit leakage will be happened, because gas having its own high pressure and it will be leak any time.
It is also noted down here that when i have shared secret post code with him he just asked whether it is satisfactory or not, but didn't answered his behaviour was suddenly changed, he didn't provide operational details by remote to AC. The techanicians used our many household things for lifting up, instead of provided plastic chair and metal ladder, result they demaged many things, photo already shared your service centre Head jaipur.
My only request from Voltas limited to provide 10 foot fresh copper coil without any cut in middle of length and installation of this new coil with any extra charge.

I am very hopelass and its my promise, that i have never recommended VOLTAS products to any one in future.

We have purchased Voltas AC from DIGI 1 Kamote on 14th May 2018, since than there were no person who has come for servicing, we also didn't followed up considering they will come on their own, now since 1.5year we are struggling for the same, since AC is not working, there were few technicians who have come they mentioned the Gas in not workng, some said PCV and some something else. we had a pathetic experience with you guys, a dn you people are just lootofying people.
i want my AC issue to be resolved with a single peny, cot otherwise i will sue VOltas Company.

Giving fake commitment and giving bad quality of AC to people.

Regards,
Jyoti
[protected]

Voltas India, Tamilnadu Cuddalore, I had Book Complaint Call against my Deep Freezer on 17.12.20 after Several follow up's (More that 2 months) Finally with the help of Mr.Vignesh, Tamil Senior Customer Care executive on 15.02.21 & he connected Mr.Santhakumar Area Manager - Service & Cuddalore Service Dealer, More that 2 months there is no update regarding this and also my machine was took to there place with out any acknowledgement like Job sheet ect..(Oral Information by the service dealer is there is a major issue in that gas pumping so that all the 3 Compressor Defeated so that the service failure) due to this stage i had requested for Product replacemen after this things Mr.Santhakumar Area Manager - Service promised me & asked 2 days time if failed he agreed to proceed for replacement i had waited end of 2nd day i call Mr.santhakumar he didnt pick my call & i acknowledged with the SMS, Today Morning i had received my machine with full of fungus & too much of Dirty even guilty to touch, i have attached photos of After Service & I acknowledged to Mr.Santhakumar with the picture and message he didnt respond, Machine was not in an looking good condition & Kind information We didnt Run the machine So far.

My resident location is Thirumullaovoyal - Chennai 600062

15.02.2021 at 11.44am - Thirumullaovoyal - Chennai 600062

I have called Votas CC for my split ac's "Outdoor unit work. To cover Only "Cable and Pipe" with 'Foam'
A person accepted to send technician to complete this work.
(Answered by Votas CC, Name-Sathish, mobile no.[protected], Location Thirumullaivoyal)

15.02.2021 - 01.05...

Hi Voltas,

Just to inform you that I am just frustrated with your Poor Voltas Services. I registered a complaint - [protected] on 13th Feb'21 but didn't get any response from your service center. Every time they said that the executive will visit by today but yet today is increasing day by day and no one is visiting to attend the call. I am continuously taking follow ups with Service Centre Incharge Aashish Pandit - [protected] and Engineer Anand Kishore Yadav - [protected] but all in vain.

I had faced the same servicing problem from your side at the time of Installation also and still facing the same servicing problems from your service centre.

IF THIS TYPE OF SERVICE YOU PROVIDE AFTER PURCHASING TO YOUR PRODUCTS THEN I SUGGEST EVERYONE NOT TO BUY ANY PRODUCT FROM YOUR END.

Issue – I have a split 1.5 Ton AC having a cooling problem and also in my indoor water leakage problem. My voltas AC is under warranty but still, no one is helping me out. My request Details are as follows.

Request Details[protected]:21 AM / Request No [protected]

Please check & help me to resolve the issue

[protected][protected]
Thanks with Regards,

Virender Kumar
Mail ID:- mr.[protected]@gmail.com
Contact No.:- [protected], [protected].

I paid money for AMC on 2nd February. Today is 8th February. More than one month over but I haven't received the AMC document.
After calling customer care they told me DSC company is handling my AMC. I called them twice once the representative told me their server is down & she would call me back in 4 hours but I didn't receive any call in a day & then again next day I called them & the representative told me he would inform me on today. But I haven't received any information from them.
I'm completely frustrated with the service

Hoping to get a solution from your end

Thanks,
Niladri
Attachments area

I have purchased 1.5 ton Voltas AC via Flipkart – Ref. [protected]
I understood the installation is chargeable.
I have received the installation engineer call from Chennai (Ramapuram) Mr. Christopher Dass – [protected] / his office no. [protected])
And asked installation charges and Rs.1500 plus GST. I agree with this.

After my home visit; to remove the old AC in my room asked Rs.750 separately.

So I have to pay installation charges for new AC Rs.1500+ GST and Removing of old AC Rs.750.
I felt ridiculous, I got disappointed.

Other buyer gets free installation, when I am buying flipkart – my damages are more.

I don’t want this AC, I want to do the purchase return of goods.
Kindly tell the procedure.

Regards
M.Natarajan
4/2F PK Flat
Ramapuram
[protected]

Add.Ref Tracking ID : FMPN[protected]
Order No. OD[protected]

Compreser me falt hai ...ye aap ke enginier ne last time kaha tha usne change karne ko kaha tha ...fir tab se gayab hai...very poor service hai voltas ki ...meri ac repalce kar dijiye

I had been contacting one of your service agent in Kundara (Adoor, Pathanamthitta-Kerala) for checking on my AC which stopped cooling a month back. I had to call them for almost 10 times for sending someone to check on my broken AC and when they came in they left it unfinished and the condition of my AC is still the same. They promised me that they would come back and check it today, but I didn't get a proper response when I called them. Hence, I thought to let you know that this is how your team is dealing with your customers. This is unacceptable. I hope you would take this experience into consideration and do the needful to satisfy your customers

I had purchased a voltas 1.5 ton AC from Nandilath G Mart Shoppe, Ernakulam Kerala, on 11 Aug 2016. Invoice no: EKMS 1520. The purchase offer came with a additional 5 year warranty coupon as part of a scratch and win Onam offer. Following the purchase I registered for the warranty and was provided Warranty request No [protected].
After a fault with AC in the last month, I approached the Ernakulam voltas service centre they advised me that my warranty has not been registered. How can you not have my warranty registered when I was explicitly told it was registered and a request no: provided for the same. Being a senior citizen under the COVID conditions, I had multiple phone conversations with the ASM Arun Pillai in the Voltas Ernakulam service centre, pallimukku.I was provided another service request no: and advised the unit is not under warranty. I have now waited for one month for redressal of the issue from my local service centre with no result. Now they have charged me Rupees 14075.
This situation has caused me a lot of stress unnecessarily, I expected to receive a better service from a TATA group company. How can I be charged for the service when the same should have been fully covered under warranty.I have attached the warranty card which was part of a scratch card at purchase and invoice details with this complaint. I have also sent the details to voltas directly.
I strongly believe that voltas being a reputable organisation and part of Tata group of company, will take up this matter with utmost seriousness and find a resolution for my complaint as soon as possible.
Kind regards,
TKG Menon.
Ernakulam
Kerala .

We purchased dishwasher in November and noticed smell in utensils after wash. Even after multiple visits of technicians, noone would resolve the issue.

My voltas ac is working i can switch it on but the cooling effect is not working need help.

I need service for my ac