Voltas Complaints & Reviews

This is regarding wta facility (4+1 yr extended warranty)

I was told from voltas that they will not provide wta facility as i have purchase my product online.

What is the issue if i have purchased my ac from online shopping?

Why wta is not applicable on on-line shopping. Ultimately i have purchased voltas product. How it matters from where i have purchased the product?

Regards

Sushil Kumar

Not cooling

Registered complaint on 22nd March still the issue has not been resolved saying no coil ... how can such a big company not provide a coil because the ac is under 5 yr guarantee??? Why the delay wen product is free ? Very upset with Voltas

Ac not cooling properly since 1year back as I purchased ac 2ton from patna in June 2019..Also I complained in voltas customer care regarding my problem and he send two unprofessional people at my home who take my 2 to 3 hrs and 3090 rs against gas refiling but..Sir/mam still I m suffering my problem and now ur vendor said me send the complete set in his address ...I m questing to u management why customer send goods, why mechanic not give service in my home..Kindly look my matter seriously..

Manish kr jha
Mob - [protected]

I installed Ac 100 days before in winters.. so no use of ac those days. Now temperature is hot so I start to use ac but the colloing is very bad

I have bought new Voltas AC - one of them is not cooling the room and the other is giving out burning smell

Dear Team,
I made a purchase of 2 Voltas ACs from Great Eastern Baguihati on 6th April 2021.The sales lady (Sanchita Saha) committed me a delivery date of Friday 9th April. On Wednesday she calls and inform...she has errorneously taken a price which was for till March 2021, i.e. an additional cost of Rs. 1000 on each of the ACs had to be paid by me. If I deny for the payment she will have to pay from her pocket.
I understanding it...made the additional payment. She then confirmed that the AC's shall be delivered on Saturday 10th April.
On the said day of 10th April she again calls and informs only 1 out 2 ACs can be delivered. The second AC shall be delivered only on Monday 12th April, as there was some goofup in billing.
My harrasment doeant end here. Now the story starts for the installation, where we had been informed that the engineer shall visit at 2 PM...then again the time changes to 4 PM...and yet again it changes to 5.30PM.

My only concern is...why can't we make commitments that can be met by us?Why can't your sales person value the customers time?
Sales is done money is banked and producta not being delivered...and with no after sales service

Thanks and regards
Sonia Singh
[protected]

Cc: to Great Eastern Trading

Gas leakage model R-32

I purchased an split AC 1.5 ton last 19 may 2020...within one year i faced so many issues...now its fan is not working...i lodged complaint on 28 march...your technicians said motor has to be changed and it will take 5 days to get the part..but it is already 10 days and no progress... I didn't like your services at all...is this kind of service you give to your customers...

Actually I had bought ac on 19th March on tatacliq..it was delivered on 24 th.. technician installed it on 25 th.. but on next day I saw..he missed out some bolts fitting on outdoor unit..where water is leaking.. I informed d Voltas technician many times ..like 20 times from 26 th March on wards..but they are not at all responding and saying dat it's not d big problem..and making me irritated ..very poor service and ego from dat fellows

Water is not going out to washing point. Please solve out it.

I have been an avid Voltas AC consumer for the past 25 years.

I have purchased another 1.5 ton window AC - Voltas WAC 185 LZH in May 2019 and this is the third time replacement of spare it goes into Error E2, DF etc.. my free services coupons are with me (no visit from any technician) and i always get an SMS your AC has been serviced.

Im being forced to move on with the next steps for my frustration.

I have purchased 3 Voltas air conditioners on Dec-2020. Out of that one AC having water leakage issue since Feb-2021. I have raised complaint to Voltas, they did some temporary fixes and closed the complaint, for every two days same problem repeating. I have raised 4 complaints, again they did some temporary fixes and closing the service request. Finally i have talked to the service center and ask them to not close the ticket with out my confirmation and i demanded permanent fix for the problem. Then the technician told us like some hardware parts needs to change and they requested the company.

It's been two months the problem started, no update from the company Voltas, they didn't replace the AC even warranty exist or they didn't even fix the issue, due to this i lost my business and credibility from the clients. I didn't get proper updates from the service center/company.

As we know this is summer season and how the AC is required for any business, i lost my shop credibility and due to this water leakage wall paint also damaged, we don't have any option we still using AC, even water leakage because we need to run business.

I had purchased my ac on 23 may 2020.and within one year of purchase the ac is showing problems. The compressor is not working properly. And the servicing people are also not coming to our town to check the product. They are always delaying the visit.

I purchased 1.4 ton AC from Amazon, the compressor stopped working after 1 year. After raising the complaint they took 8 visits to confirm its comoressor fault.
Then they brought compressor for replacement and charged 4500/- for replacement. I asked for bill n standard charges. But no response.
Service person's attitude is rude. If the compressor has warranty, why charge for replacement and gas filling.
I called customer care to know the charges and policy of the company. She asked me to call the service guy only.
Voltas has no transparency, they have left everything to the service guys, even if you give feed back rating also, no one cares.
Please don't buy voltas ever

Recently i have booked an appointment for my voltas ac. The technician arrived and did what he can do. But he left a bolt open to the outdoor unit and it stared causing heavy kirrrrr sound outside and also they manually opened the wings / blades which is why they stopped working now. They are not opening not closing. Motor is attempting to close them but they are flapping with sounds to close.

Please help me.

Hi Sir
I have a 6 year old ac which is in working condition. Please help me to get a flap for the same as they are broken. Thank you

Hi all, I have bought Voltas AC from RamCor Enterprise in Visakhapatnam.The installation was wrong and water was leaking from ac vent for 1week.we have called technician many times.They turned blind eye.Called RamCor enterprise they are least bothered with customer concerns.Mitsubishi has excellent customer service.

Thanks
Ram

Voltas Air cooler bought yesterday gives sound while swing.

The machine is under warranty and has been a source of trouble to my family since the time I bought it. First their Group company Tata Cliq sent me a damaged product and it was a hassle getting it replaced. Now the replaced machine is misbehaving. All three faucets - Hot, Cold and Normal - are producing HOT WATER only.

Already technician has visited and claimed to have found a loose wiring which he said he’s rectified. But because we had not kept the hot switch on for a long enough period before the technician arrived, it seemed to work alright after he finished his work.

But again after a few hours when we decided to switch on the hot water, all three faucets started producing hot water.

On 1st April, Technician visited and explained us a lot of technical stuff. I wanted to believe him but couldn’t, simply because I purchased a machine that should give normal water from normal faucet and not hot water from normal faucet. He explained that with use of hot water the normal temperature will go down, as it is a single tank. Not true because we have a Voltas top loading where the faucets are correctly giving the right temperature. I agreed to observe for two days and therefore I have not allowed to close the service request.

Today however, there is a bigger problem. The Normal Tap has stopped dispensing water completely. Both hot and cold switches are off and I am using only ormal water. Now that has stopped too.

Same person has come again and is trying explain with technical jargon. We are not interested in his talk.

Now it is more than enough. Voltas has to replace the unit immediately with a correctly working machine.

We didn’t buy the machine so that the technician visits us everyday. It is a bad product. Either needs replacement it or refund. Plus any cost towards damages for harassment due to bad product and due to continuous exposure to COVID from visiting staff of Voltas.