Voltas Complaints & Reviews

Dear in charge complaint cell,
Refers complaint no.[protected].
It is with great dissatisfaction with your products air cooler model no. 60l ve-d60mh purchased on 19 apr 2019.
Dear sir, within this small period of time the said cooler was failed more than 5 times and the dealer and service providers are not able to provided any solution to the problem but every after 2 days they are proposing for the change of some or other part which have been not at all reliable after so many attempts to repair.
I request you to please intervene to refund my cost of purchase as i no more can cater your service engineer at my home or change the product with replacement guarantee within an hour in future.
Sir, i bought your product with voltas reputation tag on it but alas it was proven butter most.
Please do need full at the earliest in this hot summer to regain the faith in your products and services.

Your service providers repeatedly giving baseless assurance and repeatedly i am feeling cheated.

Regards
Mohammed shalom
[protected]
Lucknow
Pin - 226012

I bought a split ac of 45k and awaiting installation since 3 days. I had already told that i would be shifting home and there would be no fan. Hence this installation is necessary. I am waiting in this hot humid weather and no response from the voltas team. Have called the shop and they are not able to send someone for installation. After this incident, i will never choose voltas. I am utterly disappointed in the brand.

I have called the service center nearly 10 times all they do is give me some fake franchises numbers and tell they will get back to us.

When the team cannot provide service why do we have the customer care nd also the service centers.

This is really pathetic that no one has contacted me after so many calls the the customer care.

Regards,
Apoorva

Dear sir,
I have purchased the voltas window ac, and at the time of installation he have very noise. I have already many time complaint but no solution.
And also my ac have a electric shock problum, and after complaint lock voltas staff came to site visit and said that "electric shock to rahega hi".

So i requested to you, kindly replace the ac and installed a new ac.
Bill copy and complaint copy attached.

Regards
Surendra singh jadon
[protected], [protected]

I bought cooler 21st may 2019. Whose invoice serial number is mgr/19/1314 and gstin number 10aaeca0801e1zs. I bought the cooler from aditya visionlimited.in which three wheels were damaged. I also contacted voltas customer service but did not get any help. I am doing this complaint because i have been given 1 year free service.
Purchase date[protected]
Invoice mgr/19/1314

Voltas has given a damaged product at first place. Since last week the ac has stopped cooling. We first registered a complaint on 23rd May. The technicians they sent never turns up. After lots of call one Mr. Shekhar and Mr. Awadesh came on 24th May and refill the gas and repaired the leakage, according to them and took away 3422 rs from us, saying Voltas has asked them to take, whereas the product is under warranty. Again the ac has stopped cooling and this Mr. Shekhar and Mr. Awadesh from KD enterprises, not responding. We have registered multiple complaints with Voltas, but no response from them. They send technicians who either cannot fix the issue or doesn't respond. Their call center employees seems drunk. One Mr. Deepak sounded completely drunk, whom I called around 9 pm today. I want my ac to be replaced asap and strict action to be taken against KD enterprises.

Hi team
I have purchased an ac from voltas and installed properly but now it is not working properly, once they have serviced after many calls to the customer care they serviced but it is not working now again i have registered a complaint on 12 may-2019 and still, the status is open
Where i can contact to resolve this issue
Complaint number is: [protected]
Customer details: e. A antony kannur kerala
The customer care service is very poor and they give the advertisement is the service will be done with is 60 minutes.

All the voltas inverter ac 123vey that we have bought have their pcb getting spoiled immediately after the warranty period is over. There after even after replacing the board, it keeps getting spoiled in a frequency of every 2 to 3 months.

Adding to this the voltas franchise who come for service of ac during guarantee period replaced the pcb for 2 of our ac's (While it was working perfectly) saying that there is chance for the current pcb to get spoiled!! Thereafter these ac's have never worked more than 2 months. Which makes the intention of this replacement of pcb suspicious.

This is definitely a defective item from voltas and voltas should compensate the customers for the inconvenience, agony, waste of time and expenses caused due to this.

Dear sir,
My name is m veera prasad, purchased voltas 1.5 ton 4 star split inverter ac - white from flipkart online on 16th may 2019 with order id (Od[protected]. The product delivered to me on 18th may 2019. Installation completed on 19th may 2019.ac is not working properly, please arrange technical support or exchange as soon as possible.

Yours faithfully,
M veera prasad
# 4-1-1/8/28
Sadashiva enclave
Sadasivpet
Sangareddy dist - 502291, telangana
Phone: [protected]

Recently i have serviced two ac
In that one of the ac water started leaking. Again i logged a complaint and service person visit and done something and said it was fine now. But on. Tje same day night itself my ac started leaking. Again i raised a complaint via voltas self care. But till date no one visited. While checking today in voltas self care i found that case has been closed. I got shocked. How come no one visited but case got closed. Again i reopen the case today. Let's see how the response is thus time. Day by day losing faith in voltas service. This will be last try. If not going to solve i have to look for other option.
Lastest complaint number:dear customer, request no [protected] has been reopened based on your request. For assistance call helpline [protected]

I have purchased voltas 2 ton split ac on 14 may 2019 same day installation done by technicians with in one hour started dropping water the technician checked 2 hours he declared that manufacturing defect. The technician kept in complete it is reported to our manager they replace it with in the week they promised me and i have requested raised to vyjayanthi electronic managers same time still i am not getting any call and conforms for replacement has been more than 15 days and ihavecontacted voltas service center on [protected] i am totally dissatisfied with voltas i have never expected this kind of service from a very reknowend companyre

Dear Sir / Madam,
I purchased voltas A. C. 1.4 ton. Your installation engineer did not fix the water outer outlet pipe properly. Pipe connector teared off and now water is seeping through the walls and sun shade. I have complained many times but voltas service centre in Serampore sends service engineer instead of installation engineer/work man. Improper outlet pipe fitting was done by Amit Koley, kindly take strict action against him and Serampore service center phone number - [protected]. I also complained about this matter to your ASM but he also ignored my complaint, his phone number is - [protected].Take action against him also.
My flat is on the fourth floor and during installation your engineer used safety belt. I have already arranged one safety belt for your workman. My A. C. is still under warranty period.
Kindly look into the matter and solve my problem or else I will approach consumer forum.
Regards,
Prashant Sharma. opac

Dear Sir / Madam,
I purchased voltas A. C. 1.4 ton. Your installation engineer did not fix the water outer outlet pipe properly. Pipe connector teared off and now water is seeping through the walls and sun shade. I have complained many times but voltas service centre in Serampore sends service engineer instead of installation engineer/work man. Improper outlet pipe fitting was done by Amit Koley, kindly take strict action against him and Serampore service center phone number - [protected]. I also complained about this matter to your ASM but he also ignored my complaint, his phone number is - [protected].Take action against him also.
My flat is on the fourth floor and during installation your engineer used safety belt. I have already arranged one safety belt for your workman. My A. C. is still under warranty period.
Kindly look into the matter and solve my problem or else I will approach consumer forum.
Regards,
Prashant Sharma.

Purchased Voltas 1.5 ton AC one year back, now got cooling issue, and lodged complaint with ref number[protected] before 10 days back. Customer care represents taking nonsense regarding this. I did a mistake by choosing Voltas. Why you are so reckless about customers. I recommend LG AC rather than Voltas. LG service is better than Voltas. Again and again I am saying Voltas service is too bad and too worst....

I have a voltas 2 ton a. C. Installed at our o. P. D. For which i have logged a service complaint on 24/05/19 for my a. C. Which was by then working fine and for which a service engineer named aslam ali visited. As the a. C. Was operational i have showed him that the a. C. Is working fine and need just wet service. As he started doing service the basic equipment for cleaning i. E. Pressure cleaning gun was missing along with cloth. Once the a. C. Was operational it was then noticed that their is slight less cooling than normal but as the time passed i realised that the service engineer has played a mischief and he had deliberately damaged my otherwise working well a. C.. On making complaint with the company he was again sent and he told me that due to damage gas leaked. I know this is not possible until you deliberately damage it. I have also face the same issue with prayas service centre in 2017 when they have serviced my a. C.. I believe that your team is intentionally damaging customer's a. C. To gain more profit which is unethical and inhuman and i wish that voltas should take serious steps for such repeated complaints and refrain itself to give service authorisation to such people. Least but not least i am capable to purchase new a. C. Every season but such intentional mischief will not be tolerated.

Hi Team,
my name is suraj mishra. we bought a new voltas cooler 60 liters. on 1st may 2019. right after 10 days the pump started giving problem so we lodged a complaint with complaint number [protected]. after which the engineer visited and made it work. however after few days the same problem with pump came up. we again lodged a complaint with complaint number [protected] on 20th may 2019. but no one visited to resolve our issue. then on 25th may 2019 i went though a lot of people in customer care to rteach Mr. Rajnish from escalation team, who eventually connected me to the area service manager named Mr. Narendra. Who on 25th assured that issue will be resolved by maximum of 26th may. however that didn't happen. So i decided to call to on 28th mat 2019 again. and spoke to many people from customer care named, Rajesh, Ikrar, and even an escalation team representative named Dushyant. and all of them put me on hold for atleast 15 each and then never returned back on the call leading to automatic disconnection of the call. this has wasted a lot of time today staying on the call. As well 8 days since we lodged a complaint waiting for engineer's visit. who never showed up. I feel very agitated for being ignored. and have almost made up my mind tpo go to consumer forum for this poor product quality and worst service i have ever faced in my life. Can any voltas official tell me what is your opinion and what a customer should do after this?

Dear sir, i would appreciate you if service is provided to bring back a chest freezer to working condition.
Details:
D/installation:[protected]
Dealer: data house, nagaon
Model: 405 dd s/l htd
Compressor no. 010164
Serial no.: [protected]k
Complaint: non-functional
Expecting your prompt action.
Best
Chief scientist
Rars, nagaon
Ph:[protected]

Dear sir,
I have purchased 2 inverter acs. After a long follow up one get installed by your technician. Also he declared that their is manufacturing defect in another ac and installation kept incomplete. It is reported that till date the part required by your technician is not received by him. Please speed up the matter. Please note that at this time i am totally dissatisfied with voltas service and behaviour of technician.
Once again my humble request is to complete installation of my second ac on top priority.

Regards,
Shrikant w. Patwardhan

I bought a voltas ac for business purpose... On 25/6/19.
Ac not working properly.
I have 5job sheet for same problem. But problem not solve. They told me many defferent excuse in every time... But all are fake.
Last time they told me that it's not ac fault. Stabilizer problem... But stabilizer 100℅ OK.
PLS 🙏 HELP ME...
SANJOY NEOGI.
[protected].
NAIHATI.

I register ac servicing request at customer care, on 23rd may 2019 for ac is not cooling, was asked if is in warranty period, when i mentioned no the request was provided to some local service men, who doesn't look from company. When asked technician if works for company he replied he work for all service request of ac (All of typescompany ac) he checked ac, found some leakage, fixed it & mentioned he filled some pressure not to use for day. Charge us for 400 rs. As service charge.
Next day is arrived saying gas need to be refilled, he reilled the gas, clean the filters, but later didn't fixed the nutbold from where the gas was filled. He charged us 2800rs. Total paid 3200
Till evening the cooling was gone, now trying to reach him last 4 days, no repsonse, called customer care, got respond system is down can't help.
This is completely fraud, misguiding, cheating to customer.