Voltas Complaints & Reviews

You are requesting that you will cooperate quickly.
On 25/05/2019, we were told that the reason why ac gas was not supplied due to the fact that the ac can not be supplied by technician - sarfaraz, which was sent to us on 25/05/2019. I told him that if i filled the gas, i knew it because i came with gas and he took 2850 and ₹ 300 servings of gas. And on the same day i have asked for help from the ac closure due to evening. They should tell how to report such fraud.
The ac is not cold. Please send your person as soon as possible, 7 days have passed.

Respected sir

Now till day i am very disappointed due to the your service, no body serious action on the my problem.

I had purchased ac from tata click on date 2 june 2018, with offer two year warranty. But they saying to me you have been not sms for within a week for the own extended warranty, i was not know that this is scheduled, but sir is this right no any notification and sms from your company for the extended warranty,

One month ago your team came and fill the gass but after one month again i complaints for the same, they came and filling again gas, sir one one month and they again issue for the gas filling due to the not colling, it's right?

I request you to kindly take action on this and please extended my balance warranty and do the needful.

My inverter ac sound like tractor working in feild and not giving cooling. Big concern is technical team also doesn't know how to open unit or how to solve the problem.
They said even inverter ac out door unit stop and start like normal ac.
Worst ac ever had better to go with other brands.
Non professional behavior from company.
No stisfactory responce from company from last 2 yr.

Even colony people also saying which company ac it is sound like a jet engine start. If any prospective customer want to get genuine feedback of voltas can take from me and my colony people.

Regards
Devinder
[protected]

This is ajay samal, i had purchased one voltas ac for my flat during 2017 and this is installed by voltas engineer. This is new house and it was unused for one year as i shifted during apr 2018. Now problem is ac has noise as well water leakage. So i called voltas service engineer, my complain i'd [protected]. He did something and asked not to on 3 hours as white cement is applied. When we on after 5/6 hrs it's same as before. Noise and water leak. Now when i called him he is not picking the phone.
My cell[protected]
Address :
Ajay samal
Moonstonevalley, sundarpada, odisha, pin 751002

Dear in charge complaint cell,
Refers complaint no.[protected].
It is with great dissatisfaction with your products air cooler model no. 60l ve-d60mh purchased on 19 apr 2019.
Dear sir, within this small period of time the said cooler was failed more than 5 times and the dealer and service providers are not able to provided any solution to the problem but every after 2 days they are proposing for the change of some or other part which have been not at all reliable after so many attempts to repair.
I request you to please intervene to refund my cost of purchase as i no more can cater your service engineer at my home or change the product with replacement guarantee within an hour in future.
Sir, i bought your product with voltas reputation tag on it but alas it was proven butter most.
Please do need full at the earliest in this hot summer to regain the faith in your products and services.

Your service providers repeatedly giving baseless assurance and repeatedly i am feeling cheated.

Regards
Mohammed shalom
[protected]
Lucknow
Pin - 226012

I bought a split ac of 45k and awaiting installation since 3 days. I had already told that i would be shifting home and there would be no fan. Hence this installation is necessary. I am waiting in this hot humid weather and no response from the voltas team. Have called the shop and they are not able to send someone for installation. After this incident, i will never choose voltas. I am utterly disappointed in the brand.

I have called the service center nearly 10 times all they do is give me some fake franchises numbers and tell they will get back to us.

When the team cannot provide service why do we have the customer care nd also the service centers.

This is really pathetic that no one has contacted me after so many calls the the customer care.

Regards,
Apoorva

Dear sir,
I have purchased the voltas window ac, and at the time of installation he have very noise. I have already many time complaint but no solution.
And also my ac have a electric shock problum, and after complaint lock voltas staff came to site visit and said that "electric shock to rahega hi".

So i requested to you, kindly replace the ac and installed a new ac.
Bill copy and complaint copy attached.

Regards
Surendra singh jadon
[protected], [protected]

I bought cooler 21st may 2019. Whose invoice serial number is mgr/19/1314 and gstin number 10aaeca0801e1zs. I bought the cooler from aditya visionlimited.in which three wheels were damaged. I also contacted voltas customer service but did not get any help. I am doing this complaint because i have been given 1 year free service.
Purchase date[protected]
Invoice mgr/19/1314

Voltas has given a damaged product at first place. Since last week the ac has stopped cooling. We first registered a complaint on 23rd May. The technicians they sent never turns up. After lots of call one Mr. Shekhar and Mr. Awadesh came on 24th May and refill the gas and repaired the leakage, according to them and took away 3422 rs from us, saying Voltas has asked them to take, whereas the product is under warranty. Again the ac has stopped cooling and this Mr. Shekhar and Mr. Awadesh from KD enterprises, not responding. We have registered multiple complaints with Voltas, but no response from them. They send technicians who either cannot fix the issue or doesn't respond. Their call center employees seems drunk. One Mr. Deepak sounded completely drunk, whom I called around 9 pm today. I want my ac to be replaced asap and strict action to be taken against KD enterprises.

Hi team
I have purchased an ac from voltas and installed properly but now it is not working properly, once they have serviced after many calls to the customer care they serviced but it is not working now again i have registered a complaint on 12 may-2019 and still, the status is open
Where i can contact to resolve this issue
Complaint number is: [protected]
Customer details: e. A antony kannur kerala
The customer care service is very poor and they give the advertisement is the service will be done with is 60 minutes.

All the voltas inverter ac 123vey that we have bought have their pcb getting spoiled immediately after the warranty period is over. There after even after replacing the board, it keeps getting spoiled in a frequency of every 2 to 3 months.

Adding to this the voltas franchise who come for service of ac during guarantee period replaced the pcb for 2 of our ac's (While it was working perfectly) saying that there is chance for the current pcb to get spoiled!! Thereafter these ac's have never worked more than 2 months. Which makes the intention of this replacement of pcb suspicious.

This is definitely a defective item from voltas and voltas should compensate the customers for the inconvenience, agony, waste of time and expenses caused due to this.

Dear sir,
My name is m veera prasad, purchased voltas 1.5 ton 4 star split inverter ac - white from flipkart online on 16th may 2019 with order id (Od[protected]. The product delivered to me on 18th may 2019. Installation completed on 19th may 2019.ac is not working properly, please arrange technical support or exchange as soon as possible.

Yours faithfully,
M veera prasad
# 4-1-1/8/28
Sadashiva enclave
Sadasivpet
Sangareddy dist - 502291, telangana
Phone: [protected]

Recently i have serviced two ac
In that one of the ac water started leaking. Again i logged a complaint and service person visit and done something and said it was fine now. But on. Tje same day night itself my ac started leaking. Again i raised a complaint via voltas self care. But till date no one visited. While checking today in voltas self care i found that case has been closed. I got shocked. How come no one visited but case got closed. Again i reopen the case today. Let's see how the response is thus time. Day by day losing faith in voltas service. This will be last try. If not going to solve i have to look for other option.
Lastest complaint number:dear customer, request no [protected] has been reopened based on your request. For assistance call helpline [protected]

I have purchased voltas 2 ton split ac on 14 may 2019 same day installation done by technicians with in one hour started dropping water the technician checked 2 hours he declared that manufacturing defect. The technician kept in complete it is reported to our manager they replace it with in the week they promised me and i have requested raised to vyjayanthi electronic managers same time still i am not getting any call and conforms for replacement has been more than 15 days and ihavecontacted voltas service center on [protected] i am totally dissatisfied with voltas i have never expected this kind of service from a very reknowend companyre

Dear Sir / Madam,
I purchased voltas A. C. 1.4 ton. Your installation engineer did not fix the water outer outlet pipe properly. Pipe connector teared off and now water is seeping through the walls and sun shade. I have complained many times but voltas service centre in Serampore sends service engineer instead of installation engineer/work man. Improper outlet pipe fitting was done by Amit Koley, kindly take strict action against him and Serampore service center phone number - [protected]. I also complained about this matter to your ASM but he also ignored my complaint, his phone number is - [protected].Take action against him also.
My flat is on the fourth floor and during installation your engineer used safety belt. I have already arranged one safety belt for your workman. My A. C. is still under warranty period.
Kindly look into the matter and solve my problem or else I will approach consumer forum.
Regards,
Prashant Sharma. opac

Dear Sir / Madam,
I purchased voltas A. C. 1.4 ton. Your installation engineer did not fix the water outer outlet pipe properly. Pipe connector teared off and now water is seeping through the walls and sun shade. I have complained many times but voltas service centre in Serampore sends service engineer instead of installation engineer/work man. Improper outlet pipe fitting was done by Amit Koley, kindly take strict action against him and Serampore service center phone number - [protected]. I also complained about this matter to your ASM but he also ignored my complaint, his phone number is - [protected].Take action against him also.
My flat is on the fourth floor and during installation your engineer used safety belt. I have already arranged one safety belt for your workman. My A. C. is still under warranty period.
Kindly look into the matter and solve my problem or else I will approach consumer forum.
Regards,
Prashant Sharma.

Purchased Voltas 1.5 ton AC one year back, now got cooling issue, and lodged complaint with ref number[protected] before 10 days back. Customer care represents taking nonsense regarding this. I did a mistake by choosing Voltas. Why you are so reckless about customers. I recommend LG AC rather than Voltas. LG service is better than Voltas. Again and again I am saying Voltas service is too bad and too worst....

I have a voltas 2 ton a. C. Installed at our o. P. D. For which i have logged a service complaint on 24/05/19 for my a. C. Which was by then working fine and for which a service engineer named aslam ali visited. As the a. C. Was operational i have showed him that the a. C. Is working fine and need just wet service. As he started doing service the basic equipment for cleaning i. E. Pressure cleaning gun was missing along with cloth. Once the a. C. Was operational it was then noticed that their is slight less cooling than normal but as the time passed i realised that the service engineer has played a mischief and he had deliberately damaged my otherwise working well a. C.. On making complaint with the company he was again sent and he told me that due to damage gas leaked. I know this is not possible until you deliberately damage it. I have also face the same issue with prayas service centre in 2017 when they have serviced my a. C.. I believe that your team is intentionally damaging customer's a. C. To gain more profit which is unethical and inhuman and i wish that voltas should take serious steps for such repeated complaints and refrain itself to give service authorisation to such people. Least but not least i am capable to purchase new a. C. Every season but such intentional mischief will not be tolerated.

Hi Team,
my name is suraj mishra. we bought a new voltas cooler 60 liters. on 1st may 2019. right after 10 days the pump started giving problem so we lodged a complaint with complaint number [protected]. after which the engineer visited and made it work. however after few days the same problem with pump came up. we again lodged a complaint with complaint number [protected] on 20th may 2019. but no one visited to resolve our issue. then on 25th may 2019 i went though a lot of people in customer care to rteach Mr. Rajnish from escalation team, who eventually connected me to the area service manager named Mr. Narendra. Who on 25th assured that issue will be resolved by maximum of 26th may. however that didn't happen. So i decided to call to on 28th mat 2019 again. and spoke to many people from customer care named, Rajesh, Ikrar, and even an escalation team representative named Dushyant. and all of them put me on hold for atleast 15 each and then never returned back on the call leading to automatic disconnection of the call. this has wasted a lot of time today staying on the call. As well 8 days since we lodged a complaint waiting for engineer's visit. who never showed up. I feel very agitated for being ignored. and have almost made up my mind tpo go to consumer forum for this poor product quality and worst service i have ever faced in my life. Can any voltas official tell me what is your opinion and what a customer should do after this?