Voltas Complaints & Reviews

Order Number: OD[protected]Bought from Flipkart)
Order Date: May 25, 2019
Date of Receiving: May 27
Date applied for replacement: June 6, 2019

I ordered a Voltas 1 ton Window AC (Model No. 123LZF, Copper Condenser) from Flipkart. When I received it the front grill was broken as 2 window direction leafs and the side that holds the leafs were missing (pic attached). When I discussed it with the people from Voltas who came for Installation they gave me 2 options:
1. Either you apply for replacement or
2. We will order a new front grill for you and replace it when it comes.

I agreed for the 2nd option and got the AC installed. However, I waited for the new front grill. After 4 days when I followed up with Voltas regarding the grill, they told me that they were not able to arrange the grill and you can apply for the product replacement on Flipkart. Being the 10th day (the last day of product replacement as per the flipkart return policy), I applied for replacement on June 06, 2019.

Here is when the cheating happened. I told Voltas about the replacement. Voltas people came the next day and uninstalled the Window AC and kept it in the box so that Flipkart people would come and take the defective AC when the new AC comes.

However, after 2 days I saw that Flipkart has rejected my product replacement request. They also mentioned that the Technician visited on 10th of June (in the tracking status). 2 technicians from Voltas came and uninstalled the AC and charged us INR 350. The AC was kept uninstalled for 3 days and we again had to install the same when my replacement request was rejected. Voltas people had charged me INR 350 for uninstallation and told that Flipkart would reverse the charges after the new AC comes and is installed.

To be precise: Cheating and Fraud was done by Voltas. Rejecting the replacement request is because Voltas sent its technician with the request number generated by Flipkart ([protected]) and did not update Flipkart after the task was done. Flipkart than rejected my return request by telling the reason (Pending return approval). The issue is: Voltas did not update Flipkart and thus my return was rejected. They kept on saying why would we update Flipkart (that means they were unaware of the process). Anyways, we were suffering.

Now the Voltas people have again installed the same AC and said that we would give you a new Front Grill when it is available. This time the installation was also not proper.

I have been harassed, cheated and misguided throughout and we had to go for an installation, than an un-installation and than an installation thus wasting everybody's time and energy.

Desirable Resolution:
1. I want an apology from Voltas.
2. Front frill of AC to be sent to me and installed ASAP.
3. A refund of INR 350 which they charged for uninstalling the AC when I made a replacement request to Flipkart. Flipkart does not even know that the work was done and INR 350 was taken from me.

Note: I am not going to apply for the replacement again as installing and uninstalling an AC again and again is not a joke.

- Rahul Chouhan

Purchased AC (Srl No. 4011284A19ECO1971) on 08 Jun from Vijay Sales, Lajpat Nagar, N/Delhi, in response AC delivered and installed on 10 Jun at Pushp Vihar, N/Delhi. After installation when mechanic started it, AC not worked and found compressor out of order. Next day i.e. on 11 Jun Voltas mechanic came to enquire it and after checking found that gas leakage. Now dealer and service centre saying me to refill the gas, while I am not satisfied this and requesting for replacing this AC with new one, as I have paid Rs. 26, 000/-+2000/-+1500/-(AC price+stablizer amount +installation charges) in cash. I now desire that this must be replaced with new one and my grievance be resolved as early as possible. my contact is [protected]
Thanking you.

Split AC purchase dt. 02.05.19, Invoice No. FAB22GA[protected] from M/s consulting Rooms Pvt. Ltd.
from day one after installation water comes from indoor unit within 20 Min.
complain No. [protected] dt. 3rd May, compl. No. [protected] dt. 24th May 19, No result. complain No. [protected] dt. 5th June to till date I am regularly complaining to resolve this issue, but my complain is still unattended.
my all efforts fail.

I have registered for AC service 10 days ago but no one called me and then receiving the message: Dear Customer, We tried to contact you for SR No'[protected]'. Your number was unreachable or switched off or not responding. Please call us at '[protected]' for an appointment.

They will charge you for no reason by saying that need to fill the gas and all that. then again the same problem will occur again they will charge...

I don't recommend buying voltas products.

Hi Team,

I am very disappoint with the service provided by Voltas .They given contract to third party company - ON spot air conditioning. i made a complained for air conditioning and technician visited at my home .

Technician was asking additional 500 rs for service and even VOLTAS customer care confirmed only 400 rs need to pay. they was asking visit charge 400 + 500 rs service charge.i escalated this to thier manager Ravi then they agreed to take 400 rs .After that technician said gas need to fill and you have to pay advance.

I paid advance money and they committed that by evening technician will visit .No one visited and even they stopped picking my phone .
In the morning again i did followup and after multiple calls i got a call some one will come..this is verybad and poor service response from service provider.
Still issue not resolved and they take advance with me for gas refill. i am feeling cheated by company .

Dear
Sir
I have purchased AC from My city Farrukhabad Uttar Pradesh, on 10-04-19 First complaint was filed on 08-06-19 Complaint No-[protected] cooling problem, Noone has come to resolve the problem, second Complaint No- [protected] has been filed on 10-06-19, No Service engineer has come to resolve the problem, I have totally dissatisfied with the Voltas service, I will never suggest to anyone to buy Voltas product, I am very disappointed with the service which is very poor,

We have purchase Split AC 5 star from your dealer M/'s SONOVISION, Tirupathi on dated 8th May 2019 and out door unit not working and lodge 3 times complaint and no body attend the complaint. every time call centre are giving complaint no. complete formality to giving false commitment to attend technician within 24 to 48 hours but nobody is attend to resolve issue.
This is not good for customers oriented products and this type of business will not help in longer period.

I hv lodged complaint fr my split AC on 4th June, but engineer came on 10, and checked the AC and said other engineer wl come and fill the gas.

He charged rs. 500 and said it will b adjusted in final bill. But till today noone turned up. It is ridiculous on ur part that even after 8 days, complaint has not b been resolved.

Vipin Khanna
[protected]

Dear Voltas Team,

I (Kishan Arora) am too much disappointed by Voltas service.

I brought a Voltas Split Air conditioner (1.5 Ton, 3 Star) on dated[protected] and given a 1000 rs. for installation persons also (However it should be free)
From the first day when voltas company engineer installed the AC, It was not running even he disassembled all the AC parts during installation.
and all parts placed here and there. Some parts laying on my bed and some parts lying somewhere else. That thing did by Voltas service engineer.

What kind of service providing by voltas engineer and why you people are cheating with customers. I can not understand.

I warn you to replace this third class AC and provide a new one.

otherwise i will report this to consumer court.

Waiting for your prompt response.

(Photographs of disassembled condition of AC attached herewith)

Regards,
Kishan Arora
[protected]

I have bought 1 tonne Voltas 1 tonne inverter AC in March 2019. Since beginning of May 2019, it stopped working properly. Room does not get cooled even if the temperature is set to 17 and at times it shows error code P4. I have been to dealer from wherer I bought the AC. A complaint was registered ([protected]) on 5/20/2019 after dealer could not get local service attend the complaint. Since then I have been dealer many times to the service center attend to the complaint, called Voltas customer care ([protected]), local volats ASM, service center almost every day till today. Every day I call service center or call ASM or either go to the dealer or call to get compliant attended. I get standard answer that technician will call, come to house that day but no body turns up. I call them in the evening, I am told that technician will definitely attend tomorrow and the cycle starts again.

It is very pathetic and horrible customer service.

Below are the responses i got so far:
(a) From service center : we are not getting paid hence we are not servicing
(b) from ASM(voltas) : your complaint is the priority call and will be definitely attended today
(c) from service center : Technician will attend today definitely after completing the lunch.
(d) from service center: there are complaints more than 60days old. we are handling them one by one. we have been all these complaints to attend to
(e) from service center: we will find out technician why he did not attend
(f) from dealer : talked to RM about the issue and escalated. It will be attended definitely by tomorrow.
(g) from ASM(voltas): there were issues that are sorted out. I will check with service center. call me back after one hour. [I tried to contact but phone was busy]. when I finally got him on phone, he was surprised the issue is not resolved and told me he will find out

Call center gives the service center contact but is of no use.

I am yet to get issue resolved.

Very unprofessional conduct from a tata company. I am totally cursing my self for buying AC from tata.

I regret to inform you that my
Voltas ( AC 1.5 Tons Inverter 3 star Split Model 183VADW) purchased on 09.6.19 has not been installed still,

Have approached all doors possible for help & even got in touch with local service dealer(Durga Air condition Contact No:- [protected]) & but service dealer behave is very rudely, they talk to me ac install will be after 2, 3 days.

so i request to you Look forward for immediate installation or please make arrangement for return of the unit.
Very bad experience for me
MY Req No:-[protected]
My Contact :- [protected]
Mukesh Kumar

I have communicated to voltas regarding my 1 ton window AC compressor is not working only fan is running. I was communicated by voltas service personal stating that if my AC needs to be picked up from my home then I will have to pay for the transport. Now since I have registered my AC for complete comprehensive 5 years warranty, then why do I have to pay for the transport.

Overcharged and bad installation, Remote not working,
Rough service, bad escalations.
Before 2months ago i request to installation for Split AC. But its cooling pipe exit via windows for ODU. I escalate this to every one in voltas but nobody response. In a week i received call today engg will come but nobody came.

parvesh
[protected]
[protected]@gmail.com

Yes, my Voltas AC at my business place was not working so i raised a complaint at help desk. Guy came on 1 or 2nd june... Gas leakage... Filled up pressure and did not turn up for 4 days... Then again i called customer care. N nos of time he came and fixed it and took 2500 rs n again gas git leaked n again called no of times and came today still not able to understand what is the problem... Please refund my money, i ll getbit done from local person n i suppose that will be a much better option...u are anot able to get back to me on this by today... I will move to consumer court by tmrw for sure... And trust me i ll not accept any compensation nor i will take my case back... And i will search for irate customers of voltas and will encourage n help them to sue you ppl

We bought volts AC in April 2019, but suddenly a problem has risen that the water is leaking from the AC and cooling power is reduced. The customer care is incompetent to resolve the problem. The complaints has been registered on June 7, 2019. But still no reply from their side. I am fed up. I will advise everyone not to buy this company's products. I am done with it and I have no other option left except going to the consumer forum.

We purchased an Inverter AC of 1.5 ton capacity 15 months back on[protected].But suddenly the AC had been no cooling affect since day before yesterday.Then we lodge a complain having request No.[protected].The technician attended and said that the Compressor has problem.As the compressor is under 5 year warranty the problem is to be resolved soon.As our climate is under severe heat we are facing a lot of problem since our health condition is not good. So we request to resolve the issue as soon as possible.

I have purchase VOLTAS AC from authorised dealer in BAREILLY. On the day of installation the AC was not working I requested the engineer to take back the AC to your store he denied for that. After repeated calling to the engineer was send after 10 days he took some part from AC and said the he will replace it but didn't came back.It is very tough to bare this hot weather without ac. The response of store owner is very very bad and spoke in very rude way.i want them to replace my AC as soon as possible as it has been one month since the day I purchased it till today.i think I have made I big mistake to buying VOLTAS AC its a pathetic condition and very bad response from store owner and company customer care response.

I have purchased a voltas cooler on 27th may 2019. Since then my cooler is giving trouble in operating. It's not work properly, Cooling capacity is very low. Several time I have complaint to voltas service provider.. but they are not giving any response..! One voltas service provider came to change the water pump.. but he used any other local brand pump.. instead of voltas pump.. which was fitted earlier. I want to replace my cooler or to get better service as soon as possible as they are not giving any proper response to my issues.
Cooler modal- Voltas Grand 72E
Serial number - 4810086C19D006723

HORRIBLE TO SEE NO REPLY FROM ANY OF SENIOR OFFICER WHICH REVEALS THAT FULL FREEDOM IS GIVEN BY VOLTAS TO ITS EMPLOYEES TO CHEAT OR PLAY WITH CUSTOMERS AND LET THEM ENJOY TIE-UP WITH SERVICE PROVIDERS/DEALERS AND SO
Dear Sir, , I repeat the steps happened with me ( Some more cases also with me if required). Please go through my lines step by step and reply accordingly;
1. DAY One: Online complaint lodged by me. A message was received on my mobile number [protected].
2. Day Two;-Tried to contact toll free to know the status of complaint and the date of repair--No Proper Answer.
3. Day Three: Tried all land line and Mobile unmbers available on your wensite for Jaipur-All not available/ Not in existence.
4. Day Foyr-Dropped email regarding complaint --Received monotonous email but with contact number of RM-Mr. Sanjay.
5. Day Five; Called Mr Sanjay-After several request-He agreed to send technician on next Day.
6. Day Six;-Two technician reached-Cleaned unit first, then told condenser not working and changed condenser but no avail--Both[ technicians were neither ITI nor diploma or any technical qualification
7. Day Six.-One Mr. Khan attended then on same day and found one of compressor is burnt-Repaired the connection and the system started running.
8. Day 09 Again informed by me that system is not working properly . Mr. Sanjay was informed by me for same that the Refrigeration GAS might have leaked. He advised to replace the AC Submitting that repairing will be very costly.
9. Day 12.; Voltas repairing agent visited and informed that there is a leakage of GAS. Mr. Sanjay was asked by me to submit the repairing cost of GAS replacement with THREE Month warranty such that it is not repeated for next three months. I was informed that there is a need of replacement of several parts to ensure that no leakage are repeated.
10. Day 15; After several reminders -Mr. SANAJY Arranged quotation for repairing of the system and told me to replace the pipes, Compressor etc. I asked your service agent and Mr. Sanjay to send me the inspection report / Observation of the repairing agent confirming the need of compressor and Pipes.
" By Below email;-I have asked to provide me -WHY SHOULD I CHANGE MY COMPRESSOR AND PIPES" What did you find during your inspection which has forced you to ask the customer for replacement of pipe and Compressor and Pay Rs.8500+Taxes where as this compressor was changed 03 years back by you under warranty. "
THE ANSWER IS FOR THE BENEFIT OF THE SERVICE PROVIDER AND TO PENALIZE CUSTOMER.
Away from the below listed reason, i can tell you some more reasons for failure of a compressor. I would like to know your observations/Readings which were taken by your technician to ensure that there was a need of replacement of compressor .
I hope now you might have understood my point and customer problem. If need more clarification please feel free to write.
Please also let me know what are your requirement for selection of your service provider or any body can be appointed either a qualified or street Dog.
Thanking you
Looking forward for a positive reply
D.K. Agrawal
B-133A, Rajendra Marg, Bapu Nagar
Jaipur-302015 (Rajasthan)
[protected]

Dear Sir/ Madam,

I regret to inform you that my AC 1.5 Tons Inverter 3 star Split Model 183 VCZI purchased on 06.6.19 has not been installed still

Have approached all doors possible for help & even got in touch with local service dealer & this is the last door that I am knocking

Look forward for immediate installation or please make arrangement for return of the unit

Best Regards

Sujoy Banerjee