Voltas Complaints & Reviews

Hi,
I purchased voltas split ac invertor type 1.5 ton on 6th may, voltas technician installed it & within a week its breakdown occured, gas leaked as reported by voltas technicians who visited there, they filled the gas & dis some activities with outdoor unit of ac to get the problem solved, after this hardly my ac used for a week and again on 30th may i faced the same problem again, i reported next day, their initial visit team came and did some chekup & again reported us that its gas leaked.

I am very shocked with voltas, the kind of product they have given to me :
Now the conclusion i got is :
A either the ac provided to me by voltas is having surely some manufacturing error due to which it is not able to perform. Or
B the technicians of voltas are not that efficient that they can install a latest model split ac with proper checks so that it can be install properly & perform, i dont know on what basis you are providing 5 years of warranty.

However in both the cases, the ultimate sufferer is consumer, that is me in this case & i think if it is the issue of case a, then please replace the ac, & if it is the issue with technicians then please reimbure my money as i guess in case you provides me new ac but still the assembly people will remain the same & i will face the same problem which iam facing with, even after lot of request to customer care, they even did not cooperated to rectify the problem on next day & asked me to wait till further updates.

I request to take care, either replace the ac or reimburse the amount.

Regards
Swapnil
+91-[protected] (My registered number with voltas)

I have purchased voltas 1.5 ton ac from jk electrical noida. Purchased date is[protected], invoice no - jke/18-19/359.
I was registered by using wta for 1+4 warranty extend. But i have not received any confirmation mail.

Now i want to get ac service then customer care told me your ac is out of warranty you need to pay charges. I am totally shoked.

It is not good that at the time of registration saying your registration have done and now when i want service they tell me your ac is out of warranty.

Please check the wta details and give the proper solution otherwise we will never purchased these type of tata products.

Kindly provide the solution asap.
Thanks for your cooperation.

Waiting for response...

[protected]@gmail.com

I have taken amc of my 1.5 ton window ac installed at noida vide amc contract # [protected]/ agreement number 70097910 started from 17/10/18 to 16/10/19. Quality of window ac is so poor that every year atleast two times it need gas charging. Last year cooling coil of ac was changed under warranty with nil cost paid for the same. Few days back i had again registered complaint for no cooling & service engineer visited today morning & suggested change of condenser as there is leakage in condenser. I asked him to get the part changed since it is under amc.
To my utter surprise i got shock of my life when he told me that change of condenser is on chargeable basis. I told him that when last year cooling coil was changed free of cost under amc than how come this has become chargeble this year.
I called call center & he was unable to share any information & then i also called service engineer owner but he is also not responding to me properly & neither interested in sharing contact number of voltas service manager.
I took this amc to ease my life from all hassles but this has become nightmare of my life. Very poor experience. I have three more voltas ac but now i think next time i should buy some better brand who has some service standards.
Pls help me resolve my complaint immediately as it very very hot (45 degree) & this ac is being used by my father.

Voltas split a/c was bought on friday (31/5/19). This was the message i received from the voltas on the (1/6/19) dear customer, request no [protected] appointment scheduled for[protected]. Yesterday (1/6/19) i called voltas customer service center and checked my address to avoid any issues from my end. Today the service center doesn't want to install my a/c.

When i bought this i extend the warranty but still i have to pay full amount to repair it i bought in 2017. Now the condition is very bad. Quality was very bad and service is also poor i have not got my bill of extended warranty from v care at the time of sales they sowing you so much thing but neither they have quality nor they can provide you good service only thing they know how to make money. Customer service agents does not have sufficient information to provide you. I am still waiting for the certificate of wta. Also send email to [protected]@voltas.com, but did not get any response. Please provide me warranty extended certificate asap

Regards
Harsh kumar
[protected]

Dear concern,

This is a mail regarding my purchased ac new berco electronics. I purchased ac on 02/06/2018. I again raised the concern today before a day its warranty expired its again giving same issue compressor not get started.

A/c was successfully installed which worked only single day due to its compressor issue. We have lodged complaint at customer care regarding the ac not working. As per engineer the ac is defective and would need to be repaired. He also suggest me to call customer care only.

I as well as my family is highly depressed and dis-satisfy with the services of voltas and there representative. I have invested my huge amount in voltas product and not getting proper response.

Details are given below

Name - inderjeet singh

Phone[protected]

Product - window ac 1 ton

Complaint no. ([protected])

Please look into the case on utmost priority other i will have to move in consumer forum.

We have purchased an air conditioner of voltas company 10 days before. It's not cooling properly as a normal ac do. We have complaint about it and also your engeneer came to see it. He said that it had 5 pound. Less gas, so he came and filled it. But even after that it is not cooling our room properly. So kindly visit us as soon as possible and see what's the problem. Thank you

You are requesting that you will cooperate quickly.
On 25/05/2019, we were told that the reason why ac gas was not supplied due to the fact that the ac can not be supplied by technician - sarfaraz, which was sent to us on 25/05/2019. I told him that if i filled the gas, i knew it because i came with gas and he took 2850 and ₹ 300 servings of gas. And on the same day i have asked for help from the ac closure due to evening. They should tell how to report such fraud.
The ac is not cold. Please send your person as soon as possible, 7 days have passed.

Respected sir

Now till day i am very disappointed due to the your service, no body serious action on the my problem.

I had purchased ac from tata click on date 2 june 2018, with offer two year warranty. But they saying to me you have been not sms for within a week for the own extended warranty, i was not know that this is scheduled, but sir is this right no any notification and sms from your company for the extended warranty,

One month ago your team came and fill the gass but after one month again i complaints for the same, they came and filling again gas, sir one one month and they again issue for the gas filling due to the not colling, it's right?

I request you to kindly take action on this and please extended my balance warranty and do the needful.

My inverter ac sound like tractor working in feild and not giving cooling. Big concern is technical team also doesn't know how to open unit or how to solve the problem.
They said even inverter ac out door unit stop and start like normal ac.
Worst ac ever had better to go with other brands.
Non professional behavior from company.
No stisfactory responce from company from last 2 yr.

Even colony people also saying which company ac it is sound like a jet engine start. If any prospective customer want to get genuine feedback of voltas can take from me and my colony people.

Regards
Devinder
[protected]

This is ajay samal, i had purchased one voltas ac for my flat during 2017 and this is installed by voltas engineer. This is new house and it was unused for one year as i shifted during apr 2018. Now problem is ac has noise as well water leakage. So i called voltas service engineer, my complain i'd [protected]. He did something and asked not to on 3 hours as white cement is applied. When we on after 5/6 hrs it's same as before. Noise and water leak. Now when i called him he is not picking the phone.
My cell[protected]
Address :
Ajay samal
Moonstonevalley, sundarpada, odisha, pin 751002

Dear in charge complaint cell,
Refers complaint no.[protected].
It is with great dissatisfaction with your products air cooler model no. 60l ve-d60mh purchased on 19 apr 2019.
Dear sir, within this small period of time the said cooler was failed more than 5 times and the dealer and service providers are not able to provided any solution to the problem but every after 2 days they are proposing for the change of some or other part which have been not at all reliable after so many attempts to repair.
I request you to please intervene to refund my cost of purchase as i no more can cater your service engineer at my home or change the product with replacement guarantee within an hour in future.
Sir, i bought your product with voltas reputation tag on it but alas it was proven butter most.
Please do need full at the earliest in this hot summer to regain the faith in your products and services.

Your service providers repeatedly giving baseless assurance and repeatedly i am feeling cheated.

Regards
Mohammed shalom
[protected]
Lucknow
Pin - 226012

I bought a split ac of 45k and awaiting installation since 3 days. I had already told that i would be shifting home and there would be no fan. Hence this installation is necessary. I am waiting in this hot humid weather and no response from the voltas team. Have called the shop and they are not able to send someone for installation. After this incident, i will never choose voltas. I am utterly disappointed in the brand.

I have called the service center nearly 10 times all they do is give me some fake franchises numbers and tell they will get back to us.

When the team cannot provide service why do we have the customer care nd also the service centers.

This is really pathetic that no one has contacted me after so many calls the the customer care.

Regards,
Apoorva

Dear sir,
I have purchased the voltas window ac, and at the time of installation he have very noise. I have already many time complaint but no solution.
And also my ac have a electric shock problum, and after complaint lock voltas staff came to site visit and said that "electric shock to rahega hi".

So i requested to you, kindly replace the ac and installed a new ac.
Bill copy and complaint copy attached.

Regards
Surendra singh jadon
[protected], [protected]

I bought cooler 21st may 2019. Whose invoice serial number is mgr/19/1314 and gstin number 10aaeca0801e1zs. I bought the cooler from aditya visionlimited.in which three wheels were damaged. I also contacted voltas customer service but did not get any help. I am doing this complaint because i have been given 1 year free service.
Purchase date[protected]
Invoice mgr/19/1314

Voltas has given a damaged product at first place. Since last week the ac has stopped cooling. We first registered a complaint on 23rd May. The technicians they sent never turns up. After lots of call one Mr. Shekhar and Mr. Awadesh came on 24th May and refill the gas and repaired the leakage, according to them and took away 3422 rs from us, saying Voltas has asked them to take, whereas the product is under warranty. Again the ac has stopped cooling and this Mr. Shekhar and Mr. Awadesh from KD enterprises, not responding. We have registered multiple complaints with Voltas, but no response from them. They send technicians who either cannot fix the issue or doesn't respond. Their call center employees seems drunk. One Mr. Deepak sounded completely drunk, whom I called around 9 pm today. I want my ac to be replaced asap and strict action to be taken against KD enterprises.

Hi team
I have purchased an ac from voltas and installed properly but now it is not working properly, once they have serviced after many calls to the customer care they serviced but it is not working now again i have registered a complaint on 12 may-2019 and still, the status is open
Where i can contact to resolve this issue
Complaint number is: [protected]
Customer details: e. A antony kannur kerala
The customer care service is very poor and they give the advertisement is the service will be done with is 60 minutes.

All the voltas inverter ac 123vey that we have bought have their pcb getting spoiled immediately after the warranty period is over. There after even after replacing the board, it keeps getting spoiled in a frequency of every 2 to 3 months.

Adding to this the voltas franchise who come for service of ac during guarantee period replaced the pcb for 2 of our ac's (While it was working perfectly) saying that there is chance for the current pcb to get spoiled!! Thereafter these ac's have never worked more than 2 months. Which makes the intention of this replacement of pcb suspicious.

This is definitely a defective item from voltas and voltas should compensate the customers for the inconvenience, agony, waste of time and expenses caused due to this.

Dear sir,
My name is m veera prasad, purchased voltas 1.5 ton 4 star split inverter ac - white from flipkart online on 16th may 2019 with order id (Od[protected]. The product delivered to me on 18th may 2019. Installation completed on 19th may 2019.ac is not working properly, please arrange technical support or exchange as soon as possible.

Yours faithfully,
M veera prasad
# 4-1-1/8/28
Sadashiva enclave
Sadasivpet
Sangareddy dist - 502291, telangana
Phone: [protected]