Voltas Complaints & Reviews

I obtained services from voltas for servicing of my split ac, under service request no. [protected] dated 08.04.2019. The request was attended by ginny aircon, new delhi, voltas authorised service partner. Their engineer visited and serviced the ac on 10.04.2019. However, after two days the front panel of the ac fell down when i noticed that it was fixed with cello tape. It was evident that the engineer who visited for servicing the ac had broken the panel but did not inform me of the damage. I lodged complaint no. [protected] dated 14.04.2019 with the voltas helpline. I was assured that the part would be replaced in two days, but the complaint remains unresolved even after 13 days. Ginny aircon does not pick up the phone now and on the helpline no senior comes on line to resolve the complaint. Since the part has been broken by the engineer sent by the company, it needs to replaced by the company, free of cost.

In my opinion voltas ac is good. I also recommended my relatives. But my ac compressor making huge sound while switch on the ac&my neibouring also disturbed by it. From the date of purchased of this ac we didn't yet completed or performed any type of cleaning of outdoor unit. It has the warranty of 5 years. We purchased 2years back & we regularly cleaning the ac filter mats weekly twice. I request you to do the needy as fast as possible.
Thank you

I have purchased voltas ac on 28/04/2018. They offered me two free services in a year. I have requested for free service on 24-apr-19 at [protected] but not getting proper response from there, they have also given me service centre guy number i. E [protected] but he does not pick call or revert on messages, calling their customer care for followup on the same but they disconnect they call while on hold. Spoken with their senior staff siddhi and again requested them today or else their warranty will expire and then they will ask charges for service of the same. I am really upset from voltas. I thought its really good brand and they will do all services on time. I have called customer care department thrice they said they will followup again and again but nothing happen till date.
Now tomorrow is going two 1 year for my ac and its going to expire for free services, might be they are waiting for 1 year get expired offer free services than they will do services. This is really worst from voltas. No one is helping and i keep trying to reach customer care department.
I would request you to kindly take action and do the services as soon as possible.
See the below request number [protected]

We bought voltas ac on 7th april, 2019 and the ac remote which came along with the packaging wasn't working. We were asked to call the customer care and file a complaint for it. The customer care executive didn't provide any complaint number and instead gave number of a technician who's reply was "why do you need a remote, use the ac without the remote by installing a mobile application". Later the executives came and took a copy of the bill saying we'll get a new remote within a week. It's been almost a month and our ac remote hasn't been replaced yet.

Dear sir
I baught a voltas inverter ac on 23/04/2019
And register the product regarding installation on 24/04/2019. 11:35 am.
My request no is - [protected]. They gave me time under 48 hour of installation but no any tecnicion contact me. I called many time to service centre no [protected] (Apx 7 to 10 times today). But no any responce from service centre. Plz help & resolve my problem. A lot of time taken by your technician your service quality is very bed as compare to other company. I called voltas customer care no they told me today anyhow your complaint resolve but no any progress from your side. I'm also a busy person so plz resolve my query related installation

On 14th april i had registered a service request with voltas customer care for split ac of which outdoor unit was not working.[protected] is the request no. On 15 the service guy came and he couldn't rectify the issue and inturn took pcb of o[censored]nit with him saying it is to be repaired. After follow ups the same was returned on 19th saying the pcb was ok. Still the issue remained the problem persisted he confirmed that someone else from dsc will come on 20th. No one came. After many follow ups with voltas customer care nothing happened and no one visited. Through the service guy i got number of some ashish who is direct from voltas service team in the area. He arranged a new technician on 23rd who came but again couldn't rectify the issue. He said new pcb needs to be ordered and it might take 2 or 3 days. On 26th i am continously trying to contact team but no one is confirming the status. Ashish is not picking up my calls and technician said it might still take 3 or 4 days for part to come.. Its been more than 12 days now, still issue persists. The ac is in warranty but due to very bad service quality of voltas my kids are suffering in this high temperature. Very pathetic and unreliable service of voltas

I have a voltas ac, i shift my house so i called voltas to reinstall my ac and authorized service provider came to install my ac. But technical expert is very unprofessional he connected wrong wire in ac, due to this my ac stopped working after few hours. They provided me valid bill but without gst. I called service center then they refused to solve my issue. Then i told him please solve this issue otherwise i will complaint on consumer forum but they said you can. Still my problem not solved. Please solve this issue i have already paid 1700 to install mac ac i can not pay it again.

Hiiii, i am navin, i bought voltas ac from local dealer, (Rajkiran, ahmedabad) from installation date i am complaining regarding improper functioning speciallly cooling, i appreciates after sales service is satisfactory in terms of visit timing but every time the core things is lapse i purchase voltas because indian copmany and tata group, but sry to say now i am disappointed, and i feel that was foolish dicision of mine, after ampple of time facing this problem i am writing you in mail pls solve it early i will not spent single money behind yr service pls reverse my purchase amount, change yr system or fix the problem my last request no was[protected] post job 9044
Thanks and regards,

Navin chavda
[protected]

Dear respected sir/madam,

I arunanshu kar bearing registered mobile no [protected] and sr no-[protected] raised but my service was not done. As from your side i got a call from madam bearing mob no-[protected] told me your service will not be a free service it will be a paid service. Previously time to time madam call me to servicing my window ac. But last time not present at time of service. Thats why i am able to do that. Please go through the matter and kindly do my service with free of cost so it will be very much helpful to me.

Thanks regards

Arunanshu kar

Mob-[protected]

I have purchased voltas 1.5 ton split a. C from great eastern trading co baguihati branch kolkata, w. B on sept - 17. Since my installation i have been facing gas leakage problem, cooling problem every now & then. Worst product quality & customer service ever seen with frequent miscommunication by service engineers. Currently my a. C stopped working for last 4 days & service engineer visited my place & informed that circuit inside a. C needs to be replaced along with gas refuelling & total leakage check required which will incur estimated cost of rs8000. The concerned engineer also told that he can't believe how the circuit got damaged & why there's a leakage problem only un 2 years of purchase... I must say worst product quality & service & must stop cheating customer by selling defective products.

I am calling since one week to the voltas toll free (We are a camc customer)... Regarding complaint on water leakage... There is no proper response from the company... The response from the company is pathetic... And the service members are also not professional... It is very difficult to manage in this hot climate... Please do the arrangement as soon as possible

On the subject cited above i already purchased fresh a/c vide invoice no : kn/2018-19/0463, from 6 june 2018 to till date from your side non providing intentionally of my original warranty card in hard copy for total violation of rule of law information needed in writing about action taken report for same
Vijay kumar madan
10a/13shakti nagar
Delhi

Voltas has the worst customer care services i have ever seen. I purchased an air conditioner on 28th april 2018 whose pcb got damaged within one year of puchase. I filed a complaint on 28th march 2019 (Request no [protected], registered mobile no. [protected]) which was cancelled without being resolved. A new complaint was registered on 16th april 2019 (Request no.[protected]) which is again not being answered by anyone. All my requests are being postponed on every other day. The company is not at all ready to correct the defect.

Punjab national bank ramachandrapuram andhra pradesh east godavari has purchased 6 split acs on 29.12.2014 from sree lakshmi agencies, ramachandrapauram. Out of 6 acs 3 units are not functioning. The local dealer machanic visited and informed that compressors are not working we have already lodge compliant vide no. [protected]. But so far no bady came and solve the problem kindly do the needful

Punjab national bank,
Ramachandrapuram
East godavari,

I called 2 times in voltas customer care and made request for demo of my water dispenser, but no one come for demo. When i made call next time they told me no request in record in their system also told me no call received from my no.

I don't understand behavior of customer care staff any why they received salary.

Only harassment of customer

Regards
Ca nitesh gupta
[protected]

Sir the ac fitting has been miserable.
They were very rude.
They even refused to fill the big hole they have digged for the pipe.
I brought a split ac almost 10 days back and have tried so much to get it repaired but no response from anywhere.
Very angry and sad about the fitting.
.
It has been a long time nobody is listening to this.
Kiny consider my request

I have voltas ac i am complaint in voltas customer care for ac servicing engg came check the ac and saying you ac gas not working proper ac gone in company i m saying ok engg saying with in 2 days your ac picking in you home and fill gas and servicing then return tell date no body came in my home for picking ac i am many time call in customer care and company also but he not responding me and my request call also closed in own sheet problem resolve i am very socked i am again call customer care why you close my complaint if problem not solve
I am very surprise your that type service for customer

Immediate action taken report for total violation of consumer rights for non providing of my original warranty card in hardcopy from 6june2018 to tillnow and said cited action taken report needed in writing from your side as the earliest in hardcopy by speedpost on my address below from their side to provide my original warranty card inhardcopyonly

I buy new voltas ac on 20 april 2019 from sudhir music sanawad. On 21 april 2019, call from service center man force me to buy ac stand, but i asked him that i dont want stand so he asking me again and again that is necessary to buy ac stand, but when i call voltas customer care and ask that is necessary to buy ac stand or not. So she suggest me that, is not necessary to buy ac stand and now after that i call service center man then asked him that i call customer care and its shows that is not necessary to buy ac stand. After that
Voltas service center man asking me for service charge that i will give him after installation, on that time he first gave me time that i will fit ac on your home today 8 pm and i am waiting full day for him, next day i will also call again to him but they will gave me time that i will come after 1 hour to your house. It is 3rd day and now he does not accepting call, i am fully frustrated with the service provided by the authorize dealer or group o[censored]sers.

Ab ye mujhe bol raha khandwa cool franchise wala ke agar stand nahi lagwaya to 5 saal ki warranty nahi dunga aisa kya he?
Mobile number - [protected]

I am anita mandal. I have bought a voltas ac on 26/5/2018 of model
Voltas 185lz-h/1.50 window ac-5s gr[protected] 4011231a18cc01381. My registered mobile no is [protected].

My ac has been producing a lot of noise past 3 months. I have reported complaint more than 10 times and each time a service guy came we was unable to resolve my problem. All the service guy said the ac have manufacturing defect and the problem cannot be resolved. I have audio and video recording of my ac producing the noice. Its extremely frustrating that voltas cannot resolve an issue that is happening since 3 months. I want a replacement of my ac since it is under warranty. Please resolve my issue as soon as possible or i have to go to social media to get things right.