Voltas Complaints & Reviews

What the hell, ac installed a week ago but i i cant get any comfort of ac... Its not working even a single minute, i found a useless fiber box i installed at my home. I called voltas engginer 3-5 times a day to fix the problem i am facing but i got no response from the team. Please put your team to give better service atleast even 1 month from date of sale.

With due respect,
Its my humble request not to take voltas ac or any product of voltas, as due to the service which they provide is really pathetic & only on the term & condition which favor & only for the good sake of company which is as much as money to be looted from customers pocket, and mine incident is a better example to justify their process of handling their customer by saying its their policy which state only to charge money through visiting without any proper reason
As i have file a complain through customer care against sr no. [protected]
For the purpose of only to buy a ac air filter, apart from that there is no such other issue but still the customer care executive goes on trying to convening me that it is mandatory to visit the service guy & against that they are charging an unnecessary cost of rs 400/- which is of no mean, so this type of service they are providing which clearly shows that if the customer doesn't have any issue with ac but still he is bound to accept their terms & by these kind of terms & condition they are looting their customer. Because my concern is only to spread awareness that if we are buying voltas appliance then we are bound to accept their service even if we does not requires and have to pay the money to these giants.
So beware of these kinds of giants!!

Regards
Palwinder singh
[protected]

I bought voltas split ac (183vdzv on 26/04/2019 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.
The product is registered under 5 year warranty with sr no [protected].

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Split ac
Capacity 1.5ton
Purchased on: 26/04/2019
Purchased from: great eastern pvt. Lmt. Jaipur (Rajasthan)
Serial no.: 4512385d18fc09622
Voltas split ac 183vdzv inverter

Thanks!
Vijay choudhary
[protected]@gmail.com
Mobile-[protected]

Voltas has turned out to us as a big fraud company in terms of services their vendors provide.

Mumbai bhandup durga enterprises authorized voltas service franchise.

Voltas had sent us many scheduled amc notifications but no technician/service engineer showed until amc period was about to complete.
Right 2 days before when the amc period is about to over, one technician shows up after making literally 50+calls!!!

And does only a dry air blow saying wet wash is not done now a days!! Although i see it in your agreement.

The main part here is, in whole 1year, no service was provided by voltas and all amc money was taken as a fraud.

They schedule service and mark it resolve without sending anyone!!!

Let me see what voltas has to say here...?

This complaint is regarding my grievance with voltas 1.5 ton inverter ac i had purchased for my residence in hyderabad. Water is dripping from the ac and the technician had come for resolving my complaint, he said that the installation team has not done their work properly with this ac and he wanted me to lodge another complaint with the service centre about the same. Whenever i try reaching the consumer helpline to lodge a complaint, the junior associates say that this is not in our control and that they'll have to transfer this call to senior associates. Whenever the call is transferred, the senior associates put the call on hold for 5 minutes and then they never come back to the line and the line gets disconnected automatically.

I have purchased a voltas 1.5 ton split 184 vczt inverter 3 stars ac yesterday. We have called the installation guy today and the installation guy tried to install the ac but ac didn't work and after checking he said it's blower is damaged. Its a defective product i got so i want to replace my previous voltas split ac with new one. Request you to please resolve this issue at the earliest so that i can use my new product, else i will escalate this issue to even higher authority.

I obtained services from voltas for servicing of my split ac, under service request no. [protected] dated 08.04.2019. The request was attended by ginny aircon, new delhi, voltas authorised service partner. Their engineer visited and serviced the ac on 10.04.2019. However, after two days the front panel of the ac fell down when i noticed that it was fixed with cello tape. It was evident that the engineer who visited for servicing the ac had broken the panel but did not inform me of the damage. I lodged complaint no. [protected] dated 14.04.2019 with the voltas helpline. I was assured that the part would be replaced in two days, but the complaint remains unresolved even after 13 days. Ginny aircon does not pick up the phone now and on the helpline no senior comes on line to resolve the complaint. Since the part has been broken by the engineer sent by the company, it needs to replaced by the company, free of cost.

In my opinion voltas ac is good. I also recommended my relatives. But my ac compressor making huge sound while switch on the ac&my neibouring also disturbed by it. From the date of purchased of this ac we didn't yet completed or performed any type of cleaning of outdoor unit. It has the warranty of 5 years. We purchased 2years back & we regularly cleaning the ac filter mats weekly twice. I request you to do the needy as fast as possible.
Thank you

I have purchased voltas ac on 28/04/2018. They offered me two free services in a year. I have requested for free service on 24-apr-19 at [protected] but not getting proper response from there, they have also given me service centre guy number i. E [protected] but he does not pick call or revert on messages, calling their customer care for followup on the same but they disconnect they call while on hold. Spoken with their senior staff siddhi and again requested them today or else their warranty will expire and then they will ask charges for service of the same. I am really upset from voltas. I thought its really good brand and they will do all services on time. I have called customer care department thrice they said they will followup again and again but nothing happen till date.
Now tomorrow is going two 1 year for my ac and its going to expire for free services, might be they are waiting for 1 year get expired offer free services than they will do services. This is really worst from voltas. No one is helping and i keep trying to reach customer care department.
I would request you to kindly take action and do the services as soon as possible.
See the below request number [protected]

Voltas customer service deptt. Is very harassing and unjust. I have logged a service complaint for pcb replacement in my ac under warranty since 7th april. Its been almost a month and the service team is ridiculous not answering at all.

I dont think they are going to do that. Poorest service and very irresponsible team. Never answer phone calls, and when visited service center, they lie that visit will be made, but do not handle...

We bought voltas ac on 7th april, 2019 and the ac remote which came along with the packaging wasn't working. We were asked to call the customer care and file a complaint for it. The customer care executive didn't provide any complaint number and instead gave number of a technician who's reply was "why do you need a remote, use the ac without the remote by installing a mobile application". Later the executives came and took a copy of the bill saying we'll get a new remote within a week. It's been almost a month and our ac remote hasn't been replaced yet.

Dear sir
I baught a voltas inverter ac on 23/04/2019
And register the product regarding installation on 24/04/2019. 11:35 am.
My request no is - [protected]. They gave me time under 48 hour of installation but no any tecnicion contact me. I called many time to service centre no [protected] (Apx 7 to 10 times today). But no any responce from service centre. Plz help & resolve my problem. A lot of time taken by your technician your service quality is very bed as compare to other company. I called voltas customer care no they told me today anyhow your complaint resolve but no any progress from your side. I'm also a busy person so plz resolve my query related installation

On 14th april i had registered a service request with voltas customer care for split ac of which outdoor unit was not working.[protected] is the request no. On 15 the service guy came and he couldn't rectify the issue and inturn took pcb of o[censored]nit with him saying it is to be repaired. After follow ups the same was returned on 19th saying the pcb was ok. Still the issue remained the problem persisted he confirmed that someone else from dsc will come on 20th. No one came. After many follow ups with voltas customer care nothing happened and no one visited. Through the service guy i got number of some ashish who is direct from voltas service team in the area. He arranged a new technician on 23rd who came but again couldn't rectify the issue. He said new pcb needs to be ordered and it might take 2 or 3 days. On 26th i am continously trying to contact team but no one is confirming the status. Ashish is not picking up my calls and technician said it might still take 3 or 4 days for part to come.. Its been more than 12 days now, still issue persists. The ac is in warranty but due to very bad service quality of voltas my kids are suffering in this high temperature. Very pathetic and unreliable service of voltas

I have a voltas ac, i shift my house so i called voltas to reinstall my ac and authorized service provider came to install my ac. But technical expert is very unprofessional he connected wrong wire in ac, due to this my ac stopped working after few hours. They provided me valid bill but without gst. I called service center then they refused to solve my issue. Then i told him please solve this issue otherwise i will complaint on consumer forum but they said you can. Still my problem not solved. Please solve this issue i have already paid 1700 to install mac ac i can not pay it again.

Hiiii, i am navin, i bought voltas ac from local dealer, (Rajkiran, ahmedabad) from installation date i am complaining regarding improper functioning speciallly cooling, i appreciates after sales service is satisfactory in terms of visit timing but every time the core things is lapse i purchase voltas because indian copmany and tata group, but sry to say now i am disappointed, and i feel that was foolish dicision of mine, after ampple of time facing this problem i am writing you in mail pls solve it early i will not spent single money behind yr service pls reverse my purchase amount, change yr system or fix the problem my last request no was[protected] post job 9044
Thanks and regards,

Navin chavda
[protected]

Dear respected sir/madam,

I arunanshu kar bearing registered mobile no [protected] and sr no-[protected] raised but my service was not done. As from your side i got a call from madam bearing mob no-[protected] told me your service will not be a free service it will be a paid service. Previously time to time madam call me to servicing my window ac. But last time not present at time of service. Thats why i am able to do that. Please go through the matter and kindly do my service with free of cost so it will be very much helpful to me.

Thanks regards

Arunanshu kar

Mob-[protected]

I have purchased voltas 1.5 ton split a. C from great eastern trading co baguihati branch kolkata, w. B on sept - 17. Since my installation i have been facing gas leakage problem, cooling problem every now & then. Worst product quality & customer service ever seen with frequent miscommunication by service engineers. Currently my a. C stopped working for last 4 days & service engineer visited my place & informed that circuit inside a. C needs to be replaced along with gas refuelling & total leakage check required which will incur estimated cost of rs8000. The concerned engineer also told that he can't believe how the circuit got damaged & why there's a leakage problem only un 2 years of purchase... I must say worst product quality & service & must stop cheating customer by selling defective products.

I am calling since one week to the voltas toll free (We are a camc customer)... Regarding complaint on water leakage... There is no proper response from the company... The response from the company is pathetic... And the service members are also not professional... It is very difficult to manage in this hot climate... Please do the arrangement as soon as possible

On the subject cited above i already purchased fresh a/c vide invoice no : kn/2018-19/0463, from 6 june 2018 to till date from your side non providing intentionally of my original warranty card in hard copy for total violation of rule of law information needed in writing about action taken report for same
Vijay kumar madan
10a/13shakti nagar
Delhi

Voltas has the worst customer care services i have ever seen. I purchased an air conditioner on 28th april 2018 whose pcb got damaged within one year of puchase. I filed a complaint on 28th march 2019 (Request no [protected], registered mobile no. [protected]) which was cancelled without being resolved. A new complaint was registered on 16th april 2019 (Request no.[protected]) which is again not being answered by anyone. All my requests are being postponed on every other day. The company is not at all ready to correct the defect.