Voltas Complaints & Reviews

I have a voltas ac, i shift my house so i called voltas to reinstall my ac and authorized service provider came to install my ac. But technical expert is very unprofessional he connected wrong wire in ac, due to this my ac stopped working after few hours. They provided me valid bill but without gst. I called service center then they refused to solve my issue. Then i told him please solve this issue otherwise i will complaint on consumer forum but they said you can. Still my problem not solved. Please solve this issue i have already paid 1700 to install mac ac i can not pay it again.

Hiiii, i am navin, i bought voltas ac from local dealer, (Rajkiran, ahmedabad) from installation date i am complaining regarding improper functioning speciallly cooling, i appreciates after sales service is satisfactory in terms of visit timing but every time the core things is lapse i purchase voltas because indian copmany and tata group, but sry to say now i am disappointed, and i feel that was foolish dicision of mine, after ampple of time facing this problem i am writing you in mail pls solve it early i will not spent single money behind yr service pls reverse my purchase amount, change yr system or fix the problem my last request no was[protected] post job 9044
Thanks and regards,

Navin chavda
[protected]

Dear respected sir/madam,

I arunanshu kar bearing registered mobile no [protected] and sr no-[protected] raised but my service was not done. As from your side i got a call from madam bearing mob no-[protected] told me your service will not be a free service it will be a paid service. Previously time to time madam call me to servicing my window ac. But last time not present at time of service. Thats why i am able to do that. Please go through the matter and kindly do my service with free of cost so it will be very much helpful to me.

Thanks regards

Arunanshu kar

Mob-[protected]

I have purchased voltas 1.5 ton split a. C from great eastern trading co baguihati branch kolkata, w. B on sept - 17. Since my installation i have been facing gas leakage problem, cooling problem every now & then. Worst product quality & customer service ever seen with frequent miscommunication by service engineers. Currently my a. C stopped working for last 4 days & service engineer visited my place & informed that circuit inside a. C needs to be replaced along with gas refuelling & total leakage check required which will incur estimated cost of rs8000. The concerned engineer also told that he can't believe how the circuit got damaged & why there's a leakage problem only un 2 years of purchase... I must say worst product quality & service & must stop cheating customer by selling defective products.

I am calling since one week to the voltas toll free (We are a camc customer)... Regarding complaint on water leakage... There is no proper response from the company... The response from the company is pathetic... And the service members are also not professional... It is very difficult to manage in this hot climate... Please do the arrangement as soon as possible

On the subject cited above i already purchased fresh a/c vide invoice no : kn/2018-19/0463, from 6 june 2018 to till date from your side non providing intentionally of my original warranty card in hard copy for total violation of rule of law information needed in writing about action taken report for same
Vijay kumar madan
10a/13shakti nagar
Delhi

Voltas has the worst customer care services i have ever seen. I purchased an air conditioner on 28th april 2018 whose pcb got damaged within one year of puchase. I filed a complaint on 28th march 2019 (Request no [protected], registered mobile no. [protected]) which was cancelled without being resolved. A new complaint was registered on 16th april 2019 (Request no.[protected]) which is again not being answered by anyone. All my requests are being postponed on every other day. The company is not at all ready to correct the defect.

Punjab national bank ramachandrapuram andhra pradesh east godavari has purchased 6 split acs on 29.12.2014 from sree lakshmi agencies, ramachandrapauram. Out of 6 acs 3 units are not functioning. The local dealer machanic visited and informed that compressors are not working we have already lodge compliant vide no. [protected]. But so far no bady came and solve the problem kindly do the needful

Punjab national bank,
Ramachandrapuram
East godavari,

I called 2 times in voltas customer care and made request for demo of my water dispenser, but no one come for demo. When i made call next time they told me no request in record in their system also told me no call received from my no.

I don't understand behavior of customer care staff any why they received salary.

Only harassment of customer

Regards
Ca nitesh gupta
[protected]

Sir the ac fitting has been miserable.
They were very rude.
They even refused to fill the big hole they have digged for the pipe.
I brought a split ac almost 10 days back and have tried so much to get it repaired but no response from anywhere.
Very angry and sad about the fitting.
.
It has been a long time nobody is listening to this.
Kiny consider my request

I have voltas ac i am complaint in voltas customer care for ac servicing engg came check the ac and saying you ac gas not working proper ac gone in company i m saying ok engg saying with in 2 days your ac picking in you home and fill gas and servicing then return tell date no body came in my home for picking ac i am many time call in customer care and company also but he not responding me and my request call also closed in own sheet problem resolve i am very socked i am again call customer care why you close my complaint if problem not solve
I am very surprise your that type service for customer

Immediate action taken report for total violation of consumer rights for non providing of my original warranty card in hardcopy from 6june2018 to tillnow and said cited action taken report needed in writing from your side as the earliest in hardcopy by speedpost on my address below from their side to provide my original warranty card inhardcopyonly

I buy new voltas ac on 20 april 2019 from sudhir music sanawad. On 21 april 2019, call from service center man force me to buy ac stand, but i asked him that i dont want stand so he asking me again and again that is necessary to buy ac stand, but when i call voltas customer care and ask that is necessary to buy ac stand or not. So she suggest me that, is not necessary to buy ac stand and now after that i call service center man then asked him that i call customer care and its shows that is not necessary to buy ac stand. After that
Voltas service center man asking me for service charge that i will give him after installation, on that time he first gave me time that i will fit ac on your home today 8 pm and i am waiting full day for him, next day i will also call again to him but they will gave me time that i will come after 1 hour to your house. It is 3rd day and now he does not accepting call, i am fully frustrated with the service provided by the authorize dealer or group o[censored]sers.

Ab ye mujhe bol raha khandwa cool franchise wala ke agar stand nahi lagwaya to 5 saal ki warranty nahi dunga aisa kya he?
Mobile number - [protected]

I am anita mandal. I have bought a voltas ac on 26/5/2018 of model
Voltas 185lz-h/1.50 window ac-5s gr[protected] 4011231a18cc01381. My registered mobile no is [protected].

My ac has been producing a lot of noise past 3 months. I have reported complaint more than 10 times and each time a service guy came we was unable to resolve my problem. All the service guy said the ac have manufacturing defect and the problem cannot be resolved. I have audio and video recording of my ac producing the noice. Its extremely frustrating that voltas cannot resolve an issue that is happening since 3 months. I want a replacement of my ac since it is under warranty. Please resolve my issue as soon as possible or i have to go to social media to get things right.

I buy new voltas ac on 20 April 2019 from Sudhir Music Sanawad. on 21 april 2019, call from service center man force me to buy ac stand, but i asked him that i dont want stand so he asking me again and again that is necessary to buy ac stand, but when i call voltas customer care and ask that is necessary to buy ac stand or not. so she suggest me that, is not necessary to buy ac stand and now after that i call service center man then asked him that i call customer care and its shows that is not necessary to buy Ac stand. after that
Voltas Service Center man asking me for service charge that i will give him after installation, on that time he first gave me time that i will fit ac on your home today 8 pm and i am waiting full day for him, next day i will also call again to him but they will gave me time that i will come after 1 hour to your house. it is 3rd day and now he does not accepting call, i am fully frustrated with the service provided by the authorize dealer or group o[censored]sers.

Guys don't go for voltas. They manufacture faulty products and make customer fool by selling it. I have purchased inverter ac 1.5 ton in 2017 may. Since the day i have purchased this ac i am facing one and another. Service are too pathetic. They don't even bother to respond customer email and phone. Its been repair 4-5 time. Without use ac is dead. Engineer visited for general service and get to know that pcb need to be replace. Is it possible without getting on ac is dead i. E pcb gone. This shows what kind of product is manufacturing voltas. Voltas don't deserve to be in market. I want my money back. I will throw this ac in your office. Make sure that no body ever think for voltas.

Dear sir,

I was hoping, my complaint wouldn't end up in an email, but croma service centre left me no choice but to drag the issue.
If you can go through the invoice attached below, i purchased a recent model of voltas refrigerator 340l on 13th feb, 2019 from croma store, rajkot. My past experience with voltas refrigerator has been positive, but i guess this experience has been really bitter and unbearable.
On 8th april, 2019 (Within 2 months of purchase), i had to complain with croma service centre, as my refrigerator freezes down upto -20 c, thereby spoiling & turning all the vegetables, food, liquid into ice balls.

From 8th april, 2019 until 16th april, 2019 i must 've called numerous times at croma service call centre to register my complaint, my calls were just registered but nobody from the service centre showed up to fix the issue. Finally, someone showed up on 18th april, and informed me that the main pcb/ motherboard is defective and out of stock.

I hope if someone is reading & acknowledging this complaint emails, kindly forward this email to the concerned department if my refrigerator can be replaced in the first place since it has a faulty pcb, since the beginning according to the technician or someone can sort out my issue on top priority.

I 'm a 69year old senior citizen, who paid nearly 35000/- rupees for a voltas refrigerator, and my complaint is attended once in 10 days, i expect you to understand my situation as i can't store any vegetables or food as everything turns frozen. I need to go out every morning to buy fresh vegetables and at the end of the day i feel i have snowball.

I anticipate you consider my matter on priority as service centre people can just register my complaint calls without any follow-ups, no solutions or no callbacks to check if the problem is resolved.

Thanking you.
Warm regards
Mr. Murli manghnani
[protected]

I purchased ac (Ac-1.0t-wac-125dza-voltas) from n. R&co-2017. Railway road. Bahadurgarh last year. I have reached to shopkeeper 4-5 times for repair. Everytime i contact him, he says he will send voltas guy but never ever has the voltas guy came to home. It has been more than 1 month of follow-up. Could you expedite? And send the maintenance person right away.

Again i have got the same problem. I don't understand why it has repeated again. I have raised a compliant (Complaint #: [protected]) 6 months ago but have not got any solution to the same. Technicians visited but couldn't resolve the issue. I am frustrated with the voltas ac. Please team replace my worst ac with minimum cost or no cost. Else repair the same with extended warranty. Please address the issue asap.

Contact #: [protected]

Purchased the cooler on 30/03/19 and is out of order from 16/04/19. The technician inspected and observed that the electrical panel is out of order and needs to be replaced immediately. Still the cooler is out of order. It is unbelievable that being a tata product and costing around rs 10, 000 the product is defective one as only after running for 15 days its gone out of order. Requesting to deliver a new product to keep up market reputation of tata products.
Sending a copy to noel n tata, chairman for his immediate instructions and necessary action plz.
Thanks
S k das, a retd g. O. I engineer