Voltas Complaints & Reviews

Punjab national bank ramachandrapuram andhra pradesh east godavari has purchased 6 split acs on 29.12.2014 from sree lakshmi agencies, ramachandrapauram. Out of 6 acs 3 units are not functioning. The local dealer machanic visited and informed that compressors are not working we have already lodge compliant vide no. [protected]. But so far no bady came and solve the problem kindly do the needful

Punjab national bank,
Ramachandrapuram
East godavari,

I called 2 times in voltas customer care and made request for demo of my water dispenser, but no one come for demo. When i made call next time they told me no request in record in their system also told me no call received from my no.

I don't understand behavior of customer care staff any why they received salary.

Only harassment of customer

Regards
Ca nitesh gupta
[protected]

Sir the ac fitting has been miserable.
They were very rude.
They even refused to fill the big hole they have digged for the pipe.
I brought a split ac almost 10 days back and have tried so much to get it repaired but no response from anywhere.
Very angry and sad about the fitting.
.
It has been a long time nobody is listening to this.
Kiny consider my request

I have voltas ac i am complaint in voltas customer care for ac servicing engg came check the ac and saying you ac gas not working proper ac gone in company i m saying ok engg saying with in 2 days your ac picking in you home and fill gas and servicing then return tell date no body came in my home for picking ac i am many time call in customer care and company also but he not responding me and my request call also closed in own sheet problem resolve i am very socked i am again call customer care why you close my complaint if problem not solve
I am very surprise your that type service for customer

Immediate action taken report for total violation of consumer rights for non providing of my original warranty card in hardcopy from 6june2018 to tillnow and said cited action taken report needed in writing from your side as the earliest in hardcopy by speedpost on my address below from their side to provide my original warranty card inhardcopyonly

I buy new voltas ac on 20 april 2019 from sudhir music sanawad. On 21 april 2019, call from service center man force me to buy ac stand, but i asked him that i dont want stand so he asking me again and again that is necessary to buy ac stand, but when i call voltas customer care and ask that is necessary to buy ac stand or not. So she suggest me that, is not necessary to buy ac stand and now after that i call service center man then asked him that i call customer care and its shows that is not necessary to buy ac stand. After that
Voltas service center man asking me for service charge that i will give him after installation, on that time he first gave me time that i will fit ac on your home today 8 pm and i am waiting full day for him, next day i will also call again to him but they will gave me time that i will come after 1 hour to your house. It is 3rd day and now he does not accepting call, i am fully frustrated with the service provided by the authorize dealer or group o[censored]sers.

Ab ye mujhe bol raha khandwa cool franchise wala ke agar stand nahi lagwaya to 5 saal ki warranty nahi dunga aisa kya he?
Mobile number - [protected]

I am anita mandal. I have bought a voltas ac on 26/5/2018 of model
Voltas 185lz-h/1.50 window ac-5s gr[protected] 4011231a18cc01381. My registered mobile no is [protected].

My ac has been producing a lot of noise past 3 months. I have reported complaint more than 10 times and each time a service guy came we was unable to resolve my problem. All the service guy said the ac have manufacturing defect and the problem cannot be resolved. I have audio and video recording of my ac producing the noice. Its extremely frustrating that voltas cannot resolve an issue that is happening since 3 months. I want a replacement of my ac since it is under warranty. Please resolve my issue as soon as possible or i have to go to social media to get things right.

I buy new voltas ac on 20 April 2019 from Sudhir Music Sanawad. on 21 april 2019, call from service center man force me to buy ac stand, but i asked him that i dont want stand so he asking me again and again that is necessary to buy ac stand, but when i call voltas customer care and ask that is necessary to buy ac stand or not. so she suggest me that, is not necessary to buy ac stand and now after that i call service center man then asked him that i call customer care and its shows that is not necessary to buy Ac stand. after that
Voltas Service Center man asking me for service charge that i will give him after installation, on that time he first gave me time that i will fit ac on your home today 8 pm and i am waiting full day for him, next day i will also call again to him but they will gave me time that i will come after 1 hour to your house. it is 3rd day and now he does not accepting call, i am fully frustrated with the service provided by the authorize dealer or group o[censored]sers.

Guys don't go for voltas. They manufacture faulty products and make customer fool by selling it. I have purchased inverter ac 1.5 ton in 2017 may. Since the day i have purchased this ac i am facing one and another. Service are too pathetic. They don't even bother to respond customer email and phone. Its been repair 4-5 time. Without use ac is dead. Engineer visited for general service and get to know that pcb need to be replace. Is it possible without getting on ac is dead i. E pcb gone. This shows what kind of product is manufacturing voltas. Voltas don't deserve to be in market. I want my money back. I will throw this ac in your office. Make sure that no body ever think for voltas.

Dear sir,

I was hoping, my complaint wouldn't end up in an email, but croma service centre left me no choice but to drag the issue.
If you can go through the invoice attached below, i purchased a recent model of voltas refrigerator 340l on 13th feb, 2019 from croma store, rajkot. My past experience with voltas refrigerator has been positive, but i guess this experience has been really bitter and unbearable.
On 8th april, 2019 (Within 2 months of purchase), i had to complain with croma service centre, as my refrigerator freezes down upto -20 c, thereby spoiling & turning all the vegetables, food, liquid into ice balls.

From 8th april, 2019 until 16th april, 2019 i must 've called numerous times at croma service call centre to register my complaint, my calls were just registered but nobody from the service centre showed up to fix the issue. Finally, someone showed up on 18th april, and informed me that the main pcb/ motherboard is defective and out of stock.

I hope if someone is reading & acknowledging this complaint emails, kindly forward this email to the concerned department if my refrigerator can be replaced in the first place since it has a faulty pcb, since the beginning according to the technician or someone can sort out my issue on top priority.

I 'm a 69year old senior citizen, who paid nearly 35000/- rupees for a voltas refrigerator, and my complaint is attended once in 10 days, i expect you to understand my situation as i can't store any vegetables or food as everything turns frozen. I need to go out every morning to buy fresh vegetables and at the end of the day i feel i have snowball.

I anticipate you consider my matter on priority as service centre people can just register my complaint calls without any follow-ups, no solutions or no callbacks to check if the problem is resolved.

Thanking you.
Warm regards
Mr. Murli manghnani
[protected]

I purchased ac (Ac-1.0t-wac-125dza-voltas) from n. R&co-2017. Railway road. Bahadurgarh last year. I have reached to shopkeeper 4-5 times for repair. Everytime i contact him, he says he will send voltas guy but never ever has the voltas guy came to home. It has been more than 1 month of follow-up. Could you expedite? And send the maintenance person right away.

Again i have got the same problem. I don't understand why it has repeated again. I have raised a compliant (Complaint #: [protected]) 6 months ago but have not got any solution to the same. Technicians visited but couldn't resolve the issue. I am frustrated with the voltas ac. Please team replace my worst ac with minimum cost or no cost. Else repair the same with extended warranty. Please address the issue asap.

Contact #: [protected]

Purchased the cooler on 30/03/19 and is out of order from 16/04/19. The technician inspected and observed that the electrical panel is out of order and needs to be replaced immediately. Still the cooler is out of order. It is unbelievable that being a tata product and costing around rs 10, 000 the product is defective one as only after running for 15 days its gone out of order. Requesting to deliver a new product to keep up market reputation of tata products.
Sending a copy to noel n tata, chairman for his immediate instructions and necessary action plz.
Thanks
S k das, a retd g. O. I engineer

Request/complaint no. [protected] ac specification voltas split ac 1.5 ton. Have been checked by 3 technicians but exact problem couldn't be identified by technicians. They had taken out pvc plate to their centre for 10 days saying there is some fault in it. And when it was brought back again there was short circuit done by technician while putting back ac then they said there is some fault in motor. Later they said no motor is also not faulty, there is some other issue, exact problem no technician was able to identify and resolve.ac is in such condition from almost a month.

What are we suppose to do, we are tired of calling in service centre n number of times and not getting back a proper response and long lasting fix for ac problem. This is really very frustrating taking such follow up calls and voltas service people not giving proper concrete response back.

Hi. I just called a person named flavin (Contact number : [protected]). He is working in voltas at address, 624, teynampet, chennai, tamil nadu 600018. When looking for the contact number in google, i found his number and called him, which is how a customer will do. But the way he started talking from the beginning of the call is so rude and even harassed me with abusive words askig to not call to this number as that is his personal number. When i ask then why the number is in the contact numbers list, he is asking me to contact google and change it. Ridiculous, is it?. I am also a tata employee. I don't expect this kind of behaviour will keep up the tata's brand reputation.

We had booked a request [protected] on 20/04 through volta's customer care. Customer care redirected us to contact a service centre tagged for us. We had also received a message from volta's that appointment is booked on the same date.
We later contacted service centre as instructed by customer care. They replied that technicians are on the way at 7:00pm but no one came till 9pm. We had contacted the service center on 21/04. They said a person is in the way. At 9:58 am we received call from a person asking the details such as registered number and the issue. Later he informed that some other person would be attending the case at 11:30 am. At 2:30 pm we again contacted customer care but another appointment was booked. Also the service centre also had said no appointment were booked on 20/04. When we wanted to escalate things through customer care they were again asking us to contact service centre to get the details from them and informing that agents have 3 days or 24 working hours of sla to attend a complaint which iss opposed to the message notification we had which said appointment booked for 20/04.

We want you take necessary actions as the process seems to be inefficient and confusing for customers and service centre are just trying to neglect their actions as they simply sent a notification, stating the mobile is not reachable when it was still available and they gave a contact number which was unreachable.

Note: the product was just purchased just 2 weeks before and it was to give comfort to a ill patient.

The whole process is making us strain and stressful when it should be case of just simply registering a complaint and voltas sending a technician as opposed to contact a service centre.

Also we want to know what is actual time frame within which the requests are acted upon. The service desk agent referring to 8 hrs but failed to mention which 8. So i am going to assume it means the agents are working from 2-10 pm unless it's being said otherwise.

Hi team,

I am getting p3 error code on the ac bought 5 days back. I want you guys to fix this as soon as possible or replace the entire ac set because problem within 5 days is completely unacceptable. I turned off but again p3 error reported in display after 1 hr.
Secondly, i reported for cooling issues with request id - [protected]. None has reported as of now. For installation i had to follow-up multiple times with...

Dear sir/madam,

I had purchased a voltas windows ac 1.5 ton ac - model bza ac from tatacliq on 26-june -2018. However i didn't install the product as my house construction was going on.

2 days earlier when the ac was installed, it didn't work and then i raised a request yesterday i. E. On[protected] for service.
Service request no.[protected] and [protected].

The engineer who visited house today first asked for the bill and the next he started ranting is why did you purchase it online?

The following are the evens and frustration he had on us for purchasing it online:
1. Product is duplicate and defective
2. You will charged 1500 service charges just because we had purchased it online. He even went to mention that had i purchased it offline, the service charges would have been 500/- rupees. " god knows what on heaven sake i did mistake.
3. Without even checking the product, he told pcb is gone, either it is to be repaired or completely replaced which will cost us somewhere between[protected].

Later on upon checking with voltas customer care, i was informed that the product is covered under warranty and no charges has to be paid to the concerned engineer.

I have few questions here:
1. What mistake i committed by purchasing it online that too when voltas is a tata product and tatacliq is also a tata product?
2. Why is the step motherly attitude shown to people who purchase it online?
3. And to why i have to pay the charges when the product is covered under amc.

Regards,
Ashutosh

Hi, i have purchased 1 ton split ac on apr-07-2019. From the nandilath g mart edappaly and complete all process to extend warranty. Also received a message that extended warranty certificate has mailed, but not received any kind of mail yet for the same. Kindly check and do the needful asap. I have sent mail to [protected]@voltas.com but not received any mail yet for the same.

Sr no - 4552366a19ac02503

We have purchased voltas ac from vijay sales (Goregaon east branch) on 15th april 2019 & received delivery on 16th april 2019. Since 4 days at least 4 to 5 time in a day we called your toll free number for installation ([protected]) every time we got new appointment date. Still there is no installation done. Your customer care use to listen our story and then kept us on hold for 15 mins & later call gets disconnects. Worst experience.