Voltas Complaints & Reviews

I filed complaint for non working of ac purchased before a month.
Everytime we call they ask us to gile a nee complaint and no action is taken after that.
No superior is taking responsibility.
Each timr the customer executive transfers call among themselves and put the call on hold for more than 10 mins.
They says that they will call back in some time but no one does after that.
Everytime we had to repeat our issue and explain everything from the beginning.
We have all the call recording.

Hi team,

I have bee your loyal customer since 2011.

May 24th i have raised a service request and technician visited my property and informed indoor blower motor needs replacement and on same day he raised a purchase order

Now it's been more than 15 days with no update

Called multiple times to raju service station volta's care with no use

Spoke to chamdra shekar and he promised by 3rd issue will be resolved

Today is 5th with no update and he is not lifting phone same with area manager venkat

All are asking to speak to service center and they are saying to speak to customer care wow

Venkat said by 5th or 6th issue resolve
Raju said product arrived but the concern person not lifting phone

10 times escalated and spoke to various people in that department suxh a worst response

You may think alone i can't do any thing but you are wrong

In have recorded every call for your reference

For a small part you guys are really playing unnecessary games with customer fooling them

I didn't have any issue with my product i respect and like tata but not the stupid service

You don't have a proper escalation matrix atleast no right people

15 days for a small part that to in hot summer ridiculous

Dont you know how small family with kids suffer in hot summer without ac

What a worst service nobody to track and understand customer problem forget about part worry about your stupid service and care free service

Hi,
My self siva kotteswararao rao lakkakula working as a software programmer, coming to t my query i purchased voltas 5 star 1.7 ton three years back the first problem was raised on last year may i. E (The out door compressor was leaking) we contacted voltas customer care nd they fwd that complaint to local dealers they repaird. And two weeks back we faced the problem again the ac was running but not cooled so, i raised the complaint again they came up with the solution gas was completed in out door compresser they charged 2400 and filled the gas after two days facing the same problem, they said sir we don't know the exact problem shell we take the ac nd compressor to our place and check the exact problem nd fixed it i said okay but they did not take that ac nd compressor, today i called that dealer sir please sort out my issues thay siad may be it was a big problem i[censored] have any intrest to exchange ur ac with new one, see there is no one ready to exchange a 40k product with in 3 years hope you will understand nd please sort out my issue asap
Note: the servicing was very very poor they don't answers the call even though we tried more than 10 times this is not a proper way to treat a valuable customer's

I'm doing complain for ac service no. Request no [protected] assigned to engg anil, phn [protected]. Share 3831 if satisfied or 8383 i[censored]nsatisfied. For help call [protected].

But device person no service my ac and all dust in ac cooling 0, /' and he ask service done why he ask without washing service done only window clear with cloth and done his name anil -[protected]

Respected, sir
I have already 4 to 5 complete aganaist my ac
Which is almost 1 month old, every time the service boy saying that, today, tomorrow we'll solve ur problems but actually already 6 days passed away, bt i didn't get any satisfied reply
I'm totally mentally harassed i think this is the biggest mistake of my life, next time i mevr ever purchase any voltas products and also i say all my friend circle that don't buy any voltas product.
Regards,
Arun kumar
Mob-[protected]

I'm using a voltas 1.5 ton split aic conditioner which i have purchased from snapdeal.com approx 5 months ago.
The product needs to be serviced as soon as possible, bucause water is draining out from the front side of the machine.

I have called voltas 24x7 toll free for exactly 4 time within 10 days, each and every time they are giving me a request/complaint number and says that the technician will visit your place within 24 hours. They even provided me the contact number of the technician but its in switch off, ([protected]) now its over 10 days and still waiting for the technician to get the product serviced.
Attaching the screenshot of the complaint number.

Kindly take a legal action against the company as soon as possible.

What kind of bad service is given bt voltas, i purchased ac from online and its giving problem i am followup with voltas from past one month and they check the ac and said has likage problem and now they are saying gas will be filled by the installation party only, then why the hell u guys are giving warranty and selling you product online

Bad experience by your product hence will never buy your product and will giv bad review to those who are going to buy

Regards

Akshay desai
[protected]

On 26 of april 2019, I was call for ac service (split Ac) but till date no any eng. Visit for service and no any response from customer care side.Without any service, message given from voltas is that- your problem is resolved. But till now no any of service provided by Voltas.When we call to our local customer care, call is not respond. Very bad service from Voltas Ltd.
Shame on this product.
Please resolve my problem as soon as possible.

I bought voltas 1.5 ton invertor split AC on April 29th 2019 from Amazon India through EMI
After several requests voltas installation team installed the AC on May 1st 2019. And they charged 2780 rupees. Installation was done by normal people who are good at making holes to walls. They took money and left without providing any demonstration. But after they left I realized that AC is not cooling the room and it is a faulty AC.
Now I am puzzled about the investment.
To return the product again I need to pay for uninstallition. Loss of Money and time, also I will be charged extra amount from bank.

Amazon and Voltas need to take responsibility

This is regarding My Request No - [protected].

I was registered a complain of my AC is not cooling on 15 Apr 2019. An engineer visit and fix my problem. But after 3 - 4 days my problem is same that my AC is not cooling. Then again i will call to customer care and reopen my complain. No body visited to us to solve it. Whenever we talk to your customer care they answer same lines always. That they reopened our complain and their engineer will visit us by tomorrow or day after tomorrow.

I have been following up with customer care but no response only false promises.. almost call to customer care 10 -15 times. Horrible service must say.

My personal experience with voltas never buy voltas products in life...

Kindly revert that how much more time you have required to resolve this issue.

.
Dear All,
Please note we purchased 8 Voltas Ac on 17th Jan 2019 from Ace Technomark Noida, The only reason we purchased Voltas as we believed in this brand as it’s a TATA product but unfortunately we have been very disappointed with the product as after numerous complaints to the dealer and to your call center
2 of the AC’s are still not working and your engineers have visited us number of times and every time they say the issue has been resolved but till date they are non-functional and as per them now one of the parts have to be changed and it will take a week for them to fix it and in one they have filled gas numerous time and again it has no gas the next time they visit us. You should understand that these AC were installed in our office and it’s so inconvenient to work in this heat without AC.
This is highly unprofessional behavior from your end as the product is in warranty and instead of replacing the equipment you are giving false and misleading
Information every time.
This is really unfortunate that a TATA product is of such poor quality and above that the service provided by you is even worse.
We have no choice left but to complain in the consumer tribunal which we will do it today.

Attached is the bill of the product.
Registered number will be [protected]

Ac was delivered on 1st may 2019 wednesday, after 48 hours installation was not completed. I am still waiting for service agent will call me.
What a pathetic service given by voltas, after calling to voltas customer care, service agent said that, they will call me in evening. But i am still not clear about installation wheatear happen today or tomorrow.

Complaint no. [protected] (Compressor burnt)
Complaint no. [protected] (A/c not working)

The compressor caught fire last year and was changes by m/s balaji aircon and charged us rs. 2, 200/- even though the part was under warranty.
Not a year have passed and the machine have stopped cooling.
We feel sorry to ourselves for purchasing the voltas product.

Window and split ac 2 ton purchase from m/s. National electronics against invoice 199 dated 24.08.2018, lucknow.
One window ac is not working properly since we had purchased.
Several complaints lodged by us, but till date issue has not been resolved. Complaint details are as under:-

Service center challan no dated
3575 27.09.2018
3578 28.09.2018
2566 26.10.2018
3918 01.11.2018

It seems that fault window ac is sold out to us by the above supplier.
We request u to kindly arrange to lodge our complain and arrange to replace fault window ac immediately.

For chambal fertilisers & chemicals ltd.,
R k goel
Asst manager (F & c)
3rd floor, opposit agricultural dept,
Hindustan times building,
25, ashok marg, lucknow (Up)- 226001

Nable to on power for voltas 1.5 tr split ac. Checked current available at output of stabilizer and at compressor unit connector but supply not available at blower unit. We have checked with current status by using current tester and found gap is between compressor unit ande blower unit. Local engineer is saying that one not the card in blower unit or in compressor unit may be faulty. Can you send someone to look in the issue with both the cards so that same can be replaced at same time if found faulty.

My self govind kumar saxena purchased voltas window ac 1.5 ton on 2 may and installation of ac timing given by customer care was on 3 may but repeatedly contact to customer care 1920 pm technician came and told that window prepared for ac is not being done and left home saying that they can not have that much time. Is this the way to deal with new customer or timing given by the company is not being observed. Very sorry to say that if your company does not value it's time but we are very punctual as it has been taught to us in defence. Very ridiculous service provided by company to new customer. Now suggest me that i should return back your products and liaison with another company for installation of ac.

My voltas deep freezer is not working after 6 months of purchase, i call to customer care but their representative talk only over phone and did not visit on site, freezer sometimes work but sometimes auto closed may be due to heat this behavior is not acceptable for a commercial deep freezer. I purchase this deep freezer from bijnor up and it is being used for dairy purpose.

Hi
I am ankit goyal from aligarh. I bought a ac of your company last year. But the ac is of so poor quality that istead if working properly its making our room more hot. And when we call the company. The person they would send always says its a small ac for your room. But let me tell you whether the ac is small then also it should cool the room. Now when we diagnose the problem we realise that the ac gas would have leaked. So the company should fill it. But the company with poor service rather i would say worst service took 1 month to refill it. But then we thought let it be now the ac will cool but our happiness last for a couple of days. Then again the gas leaked. So this is the quality of your service which tookbone month to refill and took few days to empty. Our whole money is wasted. We again have complained this year but still their is no action. I guess it would again take one month. So i request you to take this garbage from my house and please refund the money if your company takes so called guarantee.
For details contact [protected].

Unable to on power for voltas 1.5 tr split ac. Checked current available at output of stabilizer and at compressor unit connector but supply not available at blower unit. We have checked with current status by using current tester and found gap is between compressor unit ande blower unit. Local engineer is saying that one not the card in blower unit or in compressor unit may be faulty. Can you send someone to look in the issue with both the...

Hi
This is balaswamy i purchased voltas inverter split ac, just after 1 month of puchase date a/c lost its purpose, technician visited and tlod me that gas is totally empty and it will take 5 days to resolve. I don't know how it could be just after 30 days facing this problem, i want my product has to be replaced or problem has to be resolved within 24 hours.

Thank you