Voltas Complaints & Reviews

On 26 of april 2019, I was call for ac service (split Ac) but till date no any eng. Visit for service and no any response from customer care side.Without any service, message given from voltas is that- your problem is resolved. But till now no any of service provided by Voltas.When we call to our local customer care, call is not respond. Very bad service from Voltas Ltd.
Shame on this product.
Please resolve my problem as soon as possible.

I bought voltas 1.5 ton invertor split AC on April 29th 2019 from Amazon India through EMI
After several requests voltas installation team installed the AC on May 1st 2019. And they charged 2780 rupees. Installation was done by normal people who are good at making holes to walls. They took money and left without providing any demonstration. But after they left I realized that AC is not cooling the room and it is a faulty AC.
Now I am puzzled about the investment.
To return the product again I need to pay for uninstallition. Loss of Money and time, also I will be charged extra amount from bank.

Amazon and Voltas need to take responsibility

This is regarding My Request No - [protected].

I was registered a complain of my AC is not cooling on 15 Apr 2019. An engineer visit and fix my problem. But after 3 - 4 days my problem is same that my AC is not cooling. Then again i will call to customer care and reopen my complain. No body visited to us to solve it. Whenever we talk to your customer care they answer same lines always. That they reopened our complain and their engineer will visit us by tomorrow or day after tomorrow.

I have been following up with customer care but no response only false promises.. almost call to customer care 10 -15 times. Horrible service must say.

My personal experience with voltas never buy voltas products in life...

Kindly revert that how much more time you have required to resolve this issue.

.
Dear All,
Please note we purchased 8 Voltas Ac on 17th Jan 2019 from Ace Technomark Noida, The only reason we purchased Voltas as we believed in this brand as it’s a TATA product but unfortunately we have been very disappointed with the product as after numerous complaints to the dealer and to your call center
2 of the AC’s are still not working and your engineers have visited us number of times and every time they say the issue has been resolved but till date they are non-functional and as per them now one of the parts have to be changed and it will take a week for them to fix it and in one they have filled gas numerous time and again it has no gas the next time they visit us. You should understand that these AC were installed in our office and it’s so inconvenient to work in this heat without AC.
This is highly unprofessional behavior from your end as the product is in warranty and instead of replacing the equipment you are giving false and misleading
Information every time.
This is really unfortunate that a TATA product is of such poor quality and above that the service provided by you is even worse.
We have no choice left but to complain in the consumer tribunal which we will do it today.

Attached is the bill of the product.
Registered number will be [protected]

Ac was delivered on 1st may 2019 wednesday, after 48 hours installation was not completed. I am still waiting for service agent will call me.
What a pathetic service given by voltas, after calling to voltas customer care, service agent said that, they will call me in evening. But i am still not clear about installation wheatear happen today or tomorrow.

Complaint no. [protected] (Compressor burnt)
Complaint no. [protected] (A/c not working)

The compressor caught fire last year and was changes by m/s balaji aircon and charged us rs. 2, 200/- even though the part was under warranty.
Not a year have passed and the machine have stopped cooling.
We feel sorry to ourselves for purchasing the voltas product.

Window and split ac 2 ton purchase from m/s. National electronics against invoice 199 dated 24.08.2018, lucknow.
One window ac is not working properly since we had purchased.
Several complaints lodged by us, but till date issue has not been resolved. Complaint details are as under:-

Service center challan no dated
3575 27.09.2018
3578 28.09.2018
2566 26.10.2018
3918 01.11.2018

It seems that fault window ac is sold out to us by the above supplier.
We request u to kindly arrange to lodge our complain and arrange to replace fault window ac immediately.

For chambal fertilisers & chemicals ltd.,
R k goel
Asst manager (F & c)
3rd floor, opposit agricultural dept,
Hindustan times building,
25, ashok marg, lucknow (Up)- 226001

Nable to on power for voltas 1.5 tr split ac. Checked current available at output of stabilizer and at compressor unit connector but supply not available at blower unit. We have checked with current status by using current tester and found gap is between compressor unit ande blower unit. Local engineer is saying that one not the card in blower unit or in compressor unit may be faulty. Can you send someone to look in the issue with both the cards so that same can be replaced at same time if found faulty.

My self govind kumar saxena purchased voltas window ac 1.5 ton on 2 may and installation of ac timing given by customer care was on 3 may but repeatedly contact to customer care 1920 pm technician came and told that window prepared for ac is not being done and left home saying that they can not have that much time. Is this the way to deal with new customer or timing given by the company is not being observed. Very sorry to say that if your company does not value it's time but we are very punctual as it has been taught to us in defence. Very ridiculous service provided by company to new customer. Now suggest me that i should return back your products and liaison with another company for installation of ac.

My voltas deep freezer is not working after 6 months of purchase, i call to customer care but their representative talk only over phone and did not visit on site, freezer sometimes work but sometimes auto closed may be due to heat this behavior is not acceptable for a commercial deep freezer. I purchase this deep freezer from bijnor up and it is being used for dairy purpose.

Hi
I am ankit goyal from aligarh. I bought a ac of your company last year. But the ac is of so poor quality that istead if working properly its making our room more hot. And when we call the company. The person they would send always says its a small ac for your room. But let me tell you whether the ac is small then also it should cool the room. Now when we diagnose the problem we realise that the ac gas would have leaked. So the company should fill it. But the company with poor service rather i would say worst service took 1 month to refill it. But then we thought let it be now the ac will cool but our happiness last for a couple of days. Then again the gas leaked. So this is the quality of your service which tookbone month to refill and took few days to empty. Our whole money is wasted. We again have complained this year but still their is no action. I guess it would again take one month. So i request you to take this garbage from my house and please refund the money if your company takes so called guarantee.
For details contact [protected].

Unable to on power for voltas 1.5 tr split ac. Checked current available at output of stabilizer and at compressor unit connector but supply not available at blower unit. We have checked with current status by using current tester and found gap is between compressor unit ande blower unit. Local engineer is saying that one not the card in blower unit or in compressor unit may be faulty. Can you send someone to look in the issue with both the...

Hi
This is balaswamy i purchased voltas inverter split ac, just after 1 month of puchase date a/c lost its purpose, technician visited and tlod me that gas is totally empty and it will take 5 days to resolve. I don't know how it could be just after 30 days facing this problem, i want my product has to be replaced or problem has to be resolved within 24 hours.

Thank you

Bought 1.5 ton split ac on 20/4/2019.
Ac is not cooling properly. After 10 min ac starts emitting normal air, only fan works. Complained to customer care on 30/04 but till now no response. Technician closed the complain without even visiting our house. Horrible service i must say. I have been following up with customer care but no respite only false promises.

Poor and pathetic service despite payment, local service provider is very non-compliant. Infant is at home, why should i suffer despite payment. What is the use of such customer care who says we can only provide the mobile no of local service provider. I almost called customer care 25-30times. Local service provider was called more than 50 times.. He doesn't even answer to phone call

Sir, i am using a 1 ton voltas ac since 1 year, and its warranty was to finish on 01st april, 2019, and before the warranty expiring date, i applied for the amc and the executive (Mr. Shiv kumar (M):[protected]) collected the cheque from me and provided me an amc paper, and assured me that all the problems will be covered during the amc. (Attached the scanned copy of amc document)

And now after a month, when i submitted a complaint on voltas customer care, they sent a engineer, who is saying that the product will not be covered in amc till 45 days, i requested him a lot, but he didnt repaired.

Please tell me sir, what is the logic behind this statement, i paid for amc just after the warranty ends, so why i have to wait for 45 days.

I request you please look into the matter and get my ac repaired.

Thanks

Vipul patheja
+91-[protected]

I have purchased my voltas inverter ac (Serial no.4551742a14f005419) on 25/05/2014 from voltas aurthorised dealer pankaj electronics (Shop no.58, adchini, new delhi-110017) as my ac compressor is in under warranty till 25/05/2019 as compressor warranty is of 5 years from date of purchase.
My ac compressor is not working and voltas aurthorised dealer pankaj electronics has clearly said that they don't keep any purchase bill copy in their system.

As per voltas policy i have to show purchase bill copy to the company then only they will install new compressor.

I am very disappointed with the voltas maintaining customer record and the services provided by their so called aurthorised dealer pankaj electronics (Shop no.58, adchini, new delhi-110017)

I will not be responsible for any further delay from the voltas as i am making my complaint under product warranty.

— forwarded message —
From: sunita sharma
To: voltas. [protected]@gmail.co
Sent: wednesday, 1 may, 2019, 5:11:59 pm ist
Subject: fw: sub : poor services provided by voltas team

Voltas team

Sir,

Please refer to my following email of last year may 3, 2018 regarding complaint of voltas customer care service.

This year my ac was not started and i called ac mechanic on 28.4.2019. He informed me my coil was totally changed, wherein 11 tanke on ac tubes were shown, i. E. My coil was replaced by damaged coil. The cost of new coil was rs. 3000/-,. For this fault, gas was leaked within one year, though it should be running for 3-5 years.

Kindly send your mechanic with new coil otherwise i am taking this matter in consumer court.

Regards
Sunita sharma
1.5.2019

4.2019 — forwarded message —
From: voltas aircon
To: sunita sharma
Sent: saturday, 7 july, 2018, 7:25:54 pm ist
Subject: re: sub : poor services provided by voltas team

Dear sunita sharma,

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Regards,
Voltas online team

On thu, may 3, 2018 at 10:08 am, sunita sharma wrote:
Voltas team

Sir,

I have window ac 1.5 ton for which i had contacted your customer care on 20.4.2018 for service. A message came on my mobile by stating "request no.[protected] appointment scheduled for 22.4.2018. On 22.4.2018, your technician (Mr. Anil, mobile no.[protected]) came late around 4.00 p. M. He checked and informed for cooling problem, for this, they have to take my ac at their shop.

I informed him specifically that whenever you install ac, only evening time from 7.00 p. M. Suits us, moreover we are not available from 28.4.2018-30.4.2018, so you fix/return it on or before 26.4.2018.

He said ok and detached ac and assured that at evening, one another person will take it. I telephoned him at evening 2/4 times but nobody picked ac. On 23.4.2018 at 8.00 p. M. They took ac on e-riksha for which you charged rs. 400/-. Total expenditure was rs. 2750/-, break-up of service mentioned below:-

Rs. 1850/- gas filling
Rs. 500/- service charges
Rs. 400/- cartridges

From 24.4.2018 onwards i was regularly ringing for installing ac. Mr. Anil informed on 25.4.2018 that tomorrow it will be fixed and ac problem rectified. As per assurance of mr. Anil i took half day leave and phoned him morning time, he assured 3.00 p. M your ac will be fixed. When voltas engineer not came till 4.00 p. M., i rang him, (Meantime one another call from mobile no.[protected] was attended by me regarding same matter/false assurances) he again given assurance that around 5.00 p. M., it will be fixed. Around 8.00 p. M. I telephoned him and asked what happened, he said vehicle stuck at jam (Dadri to dwarka - 10 minutes distance) and feeling so sorry for inconvenience. I told him, i will be out of station for three days as informed you earlier, so for god sake on 1.5.2018, this will be done. He said ok.

On 1.5.2018, a phone call come from voltas service centre (Mobile no. [protected]) around 10.37 a. M. Regarding above and assurance again provided that 7.00-7.30 p. M.ac will be sent to my home. As usual till 8.00 p. M. Words not fulfilled by customer service of voltas. I telephoned at above mobile as well as mr. Anil and told them it should be done today positively. Around 9.30 p. M. One official alongwith ac came to home without their other washing instruments for clean front cover of ac. He washed jali and front cover in an ordinary way.ac front cover looks dirty. He said it was not informed by mr. Anil or other official that front cover and jali also clean by him, otherwise he bring his kit for washing jali and front cover. He installed as it is.

The whole story of mental harasment provided by voltas service centre to the undersigned indicates that nobody should use service of voltas customer care. You imposed cartrigdes charges rs. 400/- which irrelvalent as ac bring/took on e-riksha, moreover 10 minutes (Aprox.5 kms) distance charges were too much.in future i will not use your services and inform other persons about your poor services & charges.

Regards
Sunita sharma

Hii sir
My voltas ac not working properly.ac shut down with mcb trip. I called for service. They came checked but not proper solution.ac doing same problem again with shut down. We are not getting proper solution till. We suffering lot. I accept proper solution from your side.
Will wait your response soon
Thank you

From -
Name - mr venu gopal nair
Ph - [protected]

I had purchased new voltas split ac 2 ton for sun temple gwalior on 29th march 19.
Since last one week ie, 26th april 19 the ac is not cooling.
Once the service engineer visited 2 days before and after inspection stated that the gas has leaked due to poor installation. He assured to come the next day to refill the gas, but since yesterday he has not reverted back and he is also not responding to my call.
Every time i call the customer care i am assured of quick visit by service engineer but no-one has responded yet.

Please take-up this matter and get my ac started at the earliest.