[Resolved] Voltas — dual policies for online and offline purchase | |
I purchase a Voltas 1.5 Ton Inverter Ac from flipkart. For installation Rs. 1500 is charged where as on company website there is Rs. 499 offer is valid till 30 june 19. I asked why they are charging Rs 1500 then they are telling I purchase online so offer is not valid. They are not providing proper warranty and extended warrant also. Is it is legal action by company because they not mentioned anywhere on there website that these offers are not valid on Online Purchase. Now what I can do please guide. Was this information helpful? | |
Aug 3, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 15, 2019 Voltas Customer Care's response Dear Pawan Singh, We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support Jul 01, 2019 Voltas Customer Care's response Dear Pawan, We have re-escalated your concern to our team. Request your patience in the interim. Regards, Voltas Online Team | |
 4 Comments | |
Comments
My product is in warranty ...and I have submitted the complaint on 21 may 2019 many technicians visited ...and my ac also fitted in your service centre ...but my ac problem is not solving ...they all r ignoring the problem ...I have all the call recording ...if my problem is not solved I will file a case in consumer court ...
Voltas Customer Care's response, Jun 18, 2019
Verified Support
Voltas Customer Care's response, Jun 26, 2019
Verified Support
[censored] product AC not working since purchased your executive visited 5 times but not any solution found why are you selling worst product
Voltas Customer Care's response, Jun 18, 2019
Verified Support
Voltas Customer Care's response, Jun 26, 2019
Verified Support
I purchased voltas 1.5 ton inverter 3star ac on 12 April 2019. When i show problem with ac i complaint the service person and he show the problem and work it. But not solve the problems
This cycle repeat again and again but my problem steel open. I heartly request to help me for product replacement.
This cycle repeat again and again but my problem steel open. I heartly request to help me for product replacement.
Voltas Customer Care's response, Jun 18, 2019
Verified Support
Voltas Customer Care's response, Jun 26, 2019
Verified Support
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team