Voltas — Mismatch of Outer unit and Inner unit of 185 EY series air conditioner 5 star rated | |||
I purchased a 1.5 Ton unit 185 EY (R) Sl No. 4551689A14C006636 from Kings Electronics Pvt Ltd at Centre Point Sector 6, Shop No. 4 Near Palm Beach Junction, Nerul (W) on 07 May 2014 vide Challan No. 3D/244/13/14. The same equipment is purchased by my friend the same day from the same dealer. (Two equipment purchased) The first servicing of the equipment was done on 03/03/15 vide Service Report Sl No. 33500. The second servicing of the equipment was done on 17/04/15 on complaint of no cooling vide Service Report Sl No. [protected] and the representative of Voltas Mr. Babloo (Mob No. [protected]) informed that there is a gas leakage which require to be fixed. Since the equipment was on warranty period the very next day the problem was fixed by adding gas in the outer unit on 18/04/15. To my surprise after a month the unit again gave the same problem "No cooling". Since, I had the mobile number of Mr. Babloo who came twice for the servicing, he was asked to come for rectification of the fault. Mr Babloo visited on 12 Jun 2015 and informed that the equipment is not correctly supplied since five star ac is supplied with internal copper parts and I have all aluminium in my outer unit. He made an estimate of INR 5800/- if the equipment is fixed by him in person and INR 6500/- if it is to be fixed through the company. A complaint o[censored]n-serviceability of the equipment is lodged with voltas vide request No. [protected] dated 13 Jun 2015. The matter is discussed with Mr. Harish (Mob No. [protected]) informing him that the warranty period is expired by one month. However, the same guy (Mr. Babloo) rang me up after two days and said the complaint has come to him and he will charge 400/- for visiting my home and never turned up. I did not get any response from the maintenance side for another 14 days, when I received an SMS on my registered (Mob No. [protected]) stating that the request is cancelled stating the reason that Estimate Not Approved. I am working with Tata Memorial Hospital, Parel. The airconditioning system is managed by Voltas in this hospital. I called one of the technician of voltas who works in this hospital at my home to check the present snag in the equipment. On the technicians visit I was informed that the inner unit is mismatched with the outer unit, the outer unit is not as supplied with 5 star rating equipment and the inner unit is a five star since the outer unit is supplied with copper parts being a five star rated ac. The technician informed to change the condenser and other fittings to copper and will cost me at my expense. A complaint was raised again with Voltas vide and the technician arrived on 04/07/15. On two minutes of inspection he informed that INR 5800 is an estimate to fix the problem and the outer equipment need to be taken away vide SR No.[protected].On 07/07/15 I got an SMS that my request No.[protected] is cancelled. It is requested to the team voltas to kindly look into the matter as early as possible to ascertain whether the fault is in the equipment or authenticity of the star rating. Also, it is requested to send a qualified and experienced representative for the assessment of the equipment not a regular immature technician on contract with third agency. I anticipate an easy and timely support services at your end. Regards Was this information helpful? | |||
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Comments
Dear Panasonic,
On 28.05.2016, I had purchased a 1.5 Ton Air-conditioner – Model No.CU-U12 Rkg2, IN : [protected], OUT :[protected], “Panasonic” make from one of your dealer, Messrs. G. R. Electronics, Shop No.39/B, Kherwadi Road, Near Railway Station, Bandra (East), Mumbai – 400051, Tel.: 2658 0131, vide their Bill No.8508 dated 28.05.2016. Copy of the bill is attached herewith for your ready reference.
It is with great regret that I would like to bring to your kind notice that the Air-conditioner as supplied by the above dealer has been found to be a mismatched Air-conditioner with IN : [protected] (1.5 ton) and OUT :[protected].0 ton) due to which I have been facing constant trouble and teething problem now and again from the very beginning of purchasing and installing the Air-conditioner.
This has been a great inconvenience to me and my family as much of its utility and usefulness held up frequently.
Before purchasing the Air-conditioner, the dealer pleaded its durability, utility and stability but it seems it was only a bargain and instead delivered me a mismatched Air-conditioner under the guise of durability, utility and stability.
During the space of a little over two years there have been nearly 4-5 visits done by your technicians to set right the abnormality but none could harness the abnormality of the Air-conditioner properly and every time they say – it would now work properly but never made upto the mark. I failed to understand that even after visiting on four to occasions and spending huge sum and time on rectification, the result is ZERO.
From the above it appears to me that your technicians are neither capable enough nor technically sound to detect the problem and set right the defect to the entire satisfaction of the customer.
Being a layman, I only came to know about the mismatched of the Air-conditioner from one of the skilled technician whom I had called in to look into the snag which had developed into the Air-conditioner recently.
I regret to state that this is how your dealers are dealing with the customers and openly cheating on the product by supplying mismatched items.
In view of the above-said circumstances, I would now request you kindly to look into the matter and arrange to replace this Air-conditioner with proper IN and OUT matching as your dealer has cheated me by supplying a mismatched Air-conditioner.
Last but not the least, from now on, I will never recommend any of my friend, family members and well-wishers to purchase any of the “Panasonic” product as their dealers are cheating on the products by supplying mismatched items as per their whims and fancies with no satisfactory and productive services rendered to customers after sales.
I now look forward to an early replacement of this defective kind of supply.
Sincerely,
MOHAMMED FAROOQUE F. MOMIN
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On 28.05.2016, I had purchased a 1.5 Ton Air-conditioner – Model No.CU-U12 Rkg2, IN : [protected], OUT :[protected], “Panasonic” make from one of your dealer, Messrs. G. R. Electronics, Shop No.39/B, Kherwadi Road, Near Railway Station, Bandra (East), Mumbai – 400051, Tel.: 2658 0131, vide their Bill No.8508 dated 28.05.2016. Copy of the bill is attached herewith for your ready reference.
It is with great regret that I would like to bring to your kind notice that the Air-conditioner as supplied by the above dealer has been found to be a mismatched Air-conditioner with IN : [protected] (1.5 ton) and OUT :[protected].0 ton) due to which I have been facing constant trouble and teething problem now and again from the very beginning of purchasing and installing the Air-conditioner.
This has been a great inconvenience to me and my family as much of its utility and usefulness held up frequently.
Before purchasing the Air-conditioner, the dealer pleaded its durability, utility and stability but it seems it was only a bargain and instead delivered me a mismatched Air-conditioner under the guise of durability, utility and stability.
During the space of a little over two years there have been nearly 4-5 visits done by your technicians to set right the abnormality but none could harness the abnormality of the Air-conditioner properly and every time they say – it would now work properly but never made upto the mark. I failed to understand that even after visiting on four to occasions and spending huge sum and time on rectification, the result is ZERO.
From the above it appears to me that your technicians are neither capable enough nor technically sound to detect the problem and set right the defect to the entire satisfaction of the customer.
Being a layman, I only came to know about the mismatched of the Air-conditioner from one of the skilled technician whom I had called in to look into the snag which had developed into the Air-conditioner recently.
I regret to state that this is how your dealers are dealing with the customers and openly cheating on the product by supplying mismatched items.
In view of the above-said circumstances, I would now request you kindly to look into the matter and arrange to replace this Air-conditioner with proper IN and OUT matching as your dealer has cheated me by supplying a mismatched Air-conditioner.
Last but not the least, from now on, I will never recommend any of my friend, family members and well-wishers to purchase any of the “Panasonic” product as their dealers are cheating on the products by supplying mismatched items as per their whims and fancies with no satisfactory and productive services rendered to customers after sales.
I now look forward to an early replacement of this defective kind of supply.
Sincerely,
MOHAMMED FAROOQUE F. MOMIN
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