Voltas Complaints & Reviews

Hi,

I am writing up here for the request ([protected]) to install AC in my house, which was supposed to be completed by today EOD but technician didn’t even showed up. I am working professional and taken a leave for a day to make the installation complete which got wasted because of your highly unprofessional team. Below are the sequence of event that happened since I made the request for installation.

18/04 5:00 P.M
I made request for Voltas Air Conditioner installation on 18/04 around 5:00 P.M, and scheduled installation next day 19/04 at 11:00 A.M. The customer representative assured me this request will be resolved within 24 Hr and AC will be installed by 19/04 05:00 P.M.

19/04 11:00 A.M
The service technician didn’t called me in the morning, after contacting the customer care[protected], I got service center number ([protected]). 2 times the number was busy, 2 times I gave full ring and no one responded, 2 times I got call waiting.

19/04 11:30 A.M
Checked with Voltas Customer Care[protected] again, representative forwarded the request to service center. Added more information that I need installation to be completed by 1:30 P.M.

19/04 12:00 P.M
Service technician didn’t called me, checked with customer care again, they assured installation will be done by today EOD, and that they have again forwarded the request to service center with this information.

19/04 3:30 P.M
Checked with Voltas Customer care, the representative was helpless, not willing to transfer the call to senior executive. After struggling with him for half another 10-15 min he transferred the call to senior executive.
She checked with service center and told me installation will be done tomorrow and it can’t happen today.
Since she was helpless, asked her to transfer the call to senior/manger.

19/04 4:00 P.M
I was connected to area manager Sadiq Tasha ([protected]), after knowing I can’t take leave another day (tomorrow) for installation he asked me to wait for another 30 min. He said he will be checking internally and will get back to me in next 30 min, noted down my contact.

19/04 4:30 P.M
Service technician didn’t called me, Sadiq didn’t called me. I tried calling area manager Sadiq ([protected]), he didn’t responded even after 2 full ring.

19/04 5:00 P.M
Called Customer care and asked to connect to area manager, but he didn’t did. Instead he connected me to service center executive. Service center executive checked for available technician and said this installation will be done tomorrow because i[censored]navailability of technician. After struggling with him to make it happen today, he asked me to wait for another 1 Hr after which technician will call me and let me know by when he will be able to do the installation. I asked him to transfer the call to senior executive. He transferred the call to Gurtej Sharma Senior Executive Chandigarh.

19/04 5:15 P.M
Gurtej Sharma – Senior Executive – Chandigarh,
I explained him the issue, requested him to make the installation happen by today EOD. I called it out the my area manager Sadiq is not responding, you can connect me to Sadiq manager.
He Tried calling Sadiq tasha area manager, but sadiq didn’t responded again. He called Sadiq manager, Shravan who is the branch manager who too didn’t responded.
He then sent and sms to Sadiq tasha/Shravan with following details “Navaneet Kumar want installation today“, message was delivered successfully at (5:34 P.M), he didn’t get the response till 6:25 P.M.
He contacted service center number [protected] which was switched off.
He tried calling the area manager, branch manager, service center but no response from any side from last 40-45 min, he finally gave me this email alias and asked to write up an email.

He didn’t shared branch service manager contact (email/phone).
He was not able to summarize the issue and write up in an email to me.
He can’t transfer the call to his manager, nor he can share his manager name and contact.
He didn’t have contact detail of higher authority, not aware of who is monitoring above email alias ([protected]@voltas.com)
He is not even aware of any SLA for the response to this email.


From the Audit Detail he can only call out below info :
1. Technician will be visiting tomorrow.
2. Asked to call service team for more audit details.
3. Technician is still not assigned for this request.

19/04 07:10 P.M
Technician didn’t called till now, Writing up an email higher authority assuming it will be monitored by some one.

Important Contact involved in overall discussion.
Gurtej Sharma – Senior Executive – Chandigarh,
Sadiq Tasha – Area Manager - [protected]
Shravan Kumar – Branch Manager.


Thanks
Navaneet

I bought Voltas 183 lye 1.5 ton AC from vasantham home appliances Thiruvallur, it takes 5 days for installation from Voltas service side and Also no proper tools used for drilling my house was very damaged due to drill, for free installation the technician got 250 rupees from me. My reference number is [protected] i need proper action agaiNST installation team

I have purchased an ac - voltas 185zyj 1.5 ton 5 star from kohinoor vashi. But after installing the unit, ac was not working as per commands given from remote . So the man who came for installation (From voltas) told it would likely be a problem of remote .So they took the remote telling they'll return it tomorrow for sure after checking the problem. But after two days after we calling them they told it would be a problem with ac unit, the remote is working well .They are telling that we should change the defective parts . But we told that we bought a new ac and we got a defective piece, so why should we repair it, we should be getting a new one. It's been about more than a week kohinoor and voltas both are cheating on us about replacing the unit . They are just stretching the process and no perfect reply has been given. Full week we called them about our problem and they don't reply perfectly. Never gonna buy voltas product in life ...
And i'll also recommend all my friends and relatives that stay away fromvoltas ...
Voltas have worst customer service ...

Navratan pcs ltd., 1/109, opp.Yellow gate, carnac bunder p'dmello road, masjid (E), mumbai-400 009 (India).
On above address, we have complaints about water purifier. We need service of water purifier. Please send executive as soon as possible.
I am very obliged.

Thanking you,

Consumer no.[protected]
date.15/4/16
address.block no.80/480 kurla camp near kali mata mandir ulhasnagar.04
request a installation

I bought 5 star voltas split ac on 15th april and requested for installation, but i regret to inform you that even after 4 days no one came for installation. I have called voltas customer care several times and also send escalation mails to '[protected]@voltas.com' & '[protected]@voltas.com' - even sent 2 reminders but of no use. The new ac is kept in packed condition at my home, i have made full payment on 15th april but not getting benefitted - still i am living with no ac in this unbearable weather condition...

Kindly send someone at the earliest for installation.

My complaint id: [protected], [protected]

We had purchased a voltas 1 ton split ac from a m/s reddy electronics & home appliances, vijayapura 3 days ago and got the product delivered at our home.

After collecting the money for the ac, the persons who delivered the ac left saying they would return in an hour for installation. 3 days have passed and the technician is yet to show up for installation. When contacted, the store owner just says that the guy will turn up an hour and this has been continuing for 72 hours.

All efforts to reach voltas - through toll free numbers, sms, online complaints, emails have been futile with nor response received from any of them.

This is very unprofessional and is a case of washing off one's hands of the matter after the money is received.

Kindly look into this matter

I have bought a new voltas split ac this month. .But the ac is not working properly. . Cooling effect of the ac is very poor. .Vertical swing is not working properly. .And the worst part is that the service provider for the same is not paying any attention towards our problem. .Ghey are just giving lsme excuses for all these problems. .I have never expected such delayed and ignored services from voltas. .Please help me to sort out my problems as soon as possible. .

I am very disappointed with Voltas company to have a new AC with the problem of non cooling. I have called up so many times to customer care but they used to say always that our technical person Will reached by tomorrow and tomorrow so on. After 14 days of follow ups I gave 2000 rupee to local technician for filling required gas in compressor which is not acceptable at my end because I had purchased this AC on 2 nd April, 2016.
I am very tensed to say that I have four free services but in reality there is no hope to get these free services.

Thanks,
Jay Shankar Dixit
[protected]

I would like to submit that my dad purchased a voltas act last year its warranty expired in Feb 2016. ..very next day we observed it was not cooling properly ..upon complaint the mechanic found that defect was due to leakage of cooling gas I paid him 1800 and he filled the gas. He left my entire wall in filthy state caused by his dirty hands and spilled dirty water all over my balcony and room. Upon complaint a second guy came over he cleaned the house to my satisfaction and he himself accepted that house was really left in a mess. Now after observing for one week I find that cooling of ac has not improved and even at 18 degree temp it doesn't cool properly. I tried reaching your customer care on FB however no satisfactory response was given and they kept begging me for additional time. I request you to see to my complaint as soon as possible and please don't give me a chance to move to legal measures to get my ac in place.

We have lodged complain with the company for breakdown of ac which is under warranty. Accordingly they have deputed. Accordingly they have deputed a service office, whose engineer came to attend and made a remark there is defect in pcb and has informed that it will be sent to voltas for repairs. They have taken on 11/04/2016 and we are following with them daily and everyday they say that it will be done tomorrow. Based on which we are waiting skipping the office.

Till this time no proper response from the company or from the service provider, which is disturbing us a lot and we are to be in home leaving other work.

We are mentally harrased and do not know hot to proceed further.

My Window A/C of 1.5 ton bought on May 2013 needs a new remote as its remote is not working. The temperature switchboard attached to A/C is also not working properly.
I have made the 1st complaint on 2nd April 2016 but even till today (15th April 2016) nothing has been done from Voltas side.
I have never seen such a poor service of any A/C manufacturer in India.
If it is not resolved soon I will be having an extremely bad taste and will recommend in future to everybody not to buy India products.
Hope you will resolve the issue soon.

Voltas company is making fool to their innocent consumers in the name of two free services of air conditioner in one year. I had brought a voltas split ac via snapdeal in nov. 2014.Due to winter season at that time therefore it was requested in april 2015 to voltas customer care to install it and their personal install it in april 2015. I did not avail the first free service that was due after summer season in a view to avail the second free service before next summer. On 13 april 2016 i made a request to voltas call centre for servicing of my ac. They sent their service personal on the same day. But i felt surprise when service person of voltas said to me that it is now out of warrantee. I find mysel[censored]nable to understand how can i avail the two free service offered by company. After purchase in november 2014 there were two options for me to install it either in winter or before summer season 2015.I had choose the second one as there was no purpose to install it in winter. Now i wanted to avail the second free service before summer season 2016 as ac was installed in april 2015.But all persons ie customer care person, service person etc are giving excuse of out of warrantee. It gives me a feel of cheating by company.

Hi,

I bought new tata volatas air cooler from retailer a month back[protected]. After reaching home, when i plugged in, the fan was not rotating. So i was contacted retailer who suggested me to contact voltas customer care. Here my problem started growing day by day.

Voltas has registered my complaint (Request no# [protected]) on[protected] and scheduled an appointment for technician on[protected] but technician doesn't even call me on that day. Two days later one guy came to my house and checked it and said that one part is faulty. He also said that he will place order for that part. But no one communicated later till today.[protected]

Daily i used to follow-up with customer care and getting same one answer.. Sorry for inconvenience. Your request is pending. We will escalate your request for faster process.

When i called customer care today, they again have created one more request( no : [protected]). Which means i reported the problem today and again my headache started.

I have contacted voltas in all possible ways (Phone, email) but no use.

I paid big amount to voltas tom purchase this aircooler which is 400% higher than the general air coolers believing that voltas is a big company and will provide proper service in case any problem occurs(Simply i paid for the service in advance which doesn't happen).


Thanks,
Murali krishna.

I would like share bitter experience with voltas customer service Ernakulam.I had issues within a year .i had 4 ac and the remote don't last a year and no warranty for remote .each remote cost 1500. Service is a nightmare for being a loyal customer purchasing the same product. You will be attended by contract service providers with inexperienced technician picked from street but well experienced not diagnosing .please don't buy this product.Recently their technician diagnosed my ac with a fault in compressor and quoted me bill for 9500.so I decided to try my luck with a freelance technician n got my work done forRs 400 just for replacing the capacitor ..please don't by this product .. In my opinion voltas is digging their own graveyard I Ll never purchase again

I bought a voltas inverter ac from great eastern before 1 month ago after one week they install AC with wrong way and my AC is leaking badly i complain to voltas but they cancel my request and now my AC stop working again i complain to voltas they forward my details to there service men service men call me and asking information about my AC and promise me to fix my AC on very same day but he never call me again so i call that service men to solve my problem but when i calling that men he is not taken my call after so long when i call with another no then he receive my call and arrange a men to fix my problem and that men also promise me that sir i m coming this evening today after 7 pm i called that men he told me sir i m vey busy coming tomorrow before 12 pm and fix the ac but same thing again he not calling me and i called him and he is telling me that sir today i m in holiday i m on leave call my manager i can't help you. so i call manager and he is not receiving my call after so long he receive my call and telling me that sir your ac having gas problem u call that person who install your ac they will fix your problem if i will come to you voltas will not pay us. and the 2nd thing is that we are not cover your area and i know he is telling lie ...he is telling we only serve south kolkata and he thought my pin code 700024 is in north kolkata when i told him this is south kolkata and you have to do it any how then he said sir give me half hour let me talk to my boss. now i m asking to voltas who going to fix my ac problem
it is a brand new ac .i request to every one do not buy any voltas ac duniya ka sab se bekar ac...

Hello, I had book a complain regarding my Voltas 1.5 TON Window AC. It was not cooling NUM: [protected]. The complain was assigned to Aman Enterprise in Thane west. I had booked this complain long time back. its more than 15 days and still the service team from Aman enterprise thane has not been able to resolve issue. They sent a very incompetent and irresponsible guy. They also lost the log paper, so I have not information what they have been doing. they informed me last week, they will replace the PCB in 3 days. Now they are telling me, they need to take PCB from my AC and it will still take another 3-4 days. another issue is, they never provide any update on the status or progress of the complain, they simply disappear. Customer have to find the contact detail from internet and make several calls to get some information from them. Voltas is not at all taking care of their existing customers, Its after sales services are worst. I have had similar issue with my AC in past as well, and every time voltas handled the issue with same irresponsibility,

I had bought a voltas split ac in 10th mar’16, they promised to install it in 10th mar’16 itself, but the installation guy came yesterday only. This is ac was found to be damaged by manufacturer or installation guy it was identified by me while installing. I asked the shopper (Saravan & co) they said no stock now.
So my suggestion is don’t buy any product in saravan & co kanchipuram and any vlotas a/c

Voltas Company is making fool to their innocent consumers in the name of two free services of air conditioner in one year. I had brought a voltas split ac via snapdeal in Nov. 2014.Due to winter season at that time therefore it was requested in April 2015 to voltas customer care to install it and their personal install it in April 2015. I did not avail the first free service that was due after summer season in a view to avail the second free service before next summer. On 13 April 2016 I made a request to voltas call centre for servicing of my ac. They sent their service personal on the same day. But I felt surprise when service person of voltas said to me that it is now out of warrantee. I find mysel[censored]nable to understand how can I avail the two free service offered by company. After purchase in November 2014 there were two options for me to install it either in winter or before summer season 2015.I had choose the second one as there was no purpose to install it in winter. Now I wanted to avail the second free service before summer season 2016 as Ac was installed in April 2015.But all persons ie customer care person, service person etc are giving excuse of out of warrantee. It gives me a feel of cheating by company.

Dear Sir/Madam,
I had lodged a service request for checking my ac with reference no-[protected]. After 1 day one person from voltas came to visit my place and told that there is a leak in the condenser.So I told him to do whatever was nessasary and two days later he sent some guys with new condensor coil and fitted it.They charged it and even after 3 hours continuous run the machine could not get past 27°c.When I tried to tell them they said everything was fine.The machine kept working for 6 hours but still no improvement.I am really depressed with the fact that even after spending 7000 rs I am not geeting any effect.This can no ways be a policy of TATA Group.