Voltas — Voltas ac 1.5 window ac not working, pcb, sensor issue

Address:	411028
Website:	www.voltasac.com

Hi,

I have logged a service request and Complaint for Voltas AC ( 183cya 1.5 ton, window AC ), request no : [protected], Dated : 25 feb 2016.

It's been more than 10 days there is no proper resolution being provided .

Executive have visited twice after 5 calls to customer care and detected issue was with PCB ( sensor) and had taken the sensor (PCB) and remote for the repair and it's being 7 days the condition of PCB is still the same.

Today they have came up with repaired PCB ( sensor ) however it didn't work.

Again they said it will take at-least of 3-4 more days to fix it.


I am not understanding that Voltas don't have any trained technician or service staff to provide after sale services ?

It's being pathetic experience till now with VOLTAS as it's just 9 months of buying a new AC and it's quality not up-to the mark. ( PCB not working, sensor issue, poor after sale service )


Please provide the proper acknowledgment and treat this request/complain on High Priority.
And if it's not getting repaired than please make a replacement of new PCB so that issue won't occur again.


Customer name : Shivendra singh
Product IMEI number : 4011175A15C019484
Invoice date :[protected]
Sold by : WS retail services Pvt Ltd
Order id : OD[protected]