Voonik Tech Complaints & Reviews

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Produck ritan

Address:

803211

Produck not gud

+2 photos

Dec 4, 2016

Complaint marked as Resolved

Verified Support

Nov 02, 2016

Voonik Tech Customer Care's response Dear Dhannajay,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
We are sorry to inform that our return courier partners don't have any agent in your city as it is a NSZ(Non serviceable zone). We will refund the courier charges (maximum 150/-) in your Voonik account. Please send the package to the seller and send us a picture of the courier slip to [protected]@mrvoonik.com. The seller address is mentioned in the invoice copy.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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Kurti order.

Address:	Chennai, Tamil Nadu, 600034
Website:	voonik.com

Janasya blue & crepe Kurti ordered vide No.R[protected] on 6.10.16 in XL (shows available) size but received "S" size after 10 days. Again request given for replacement of the same duly cancelling the old order & again ordered vide order No.R[protected] dt.18.10.16 in correct size in XL (shows available), but received again the wrong size in 'S'. Is it required for a customer to pay money & to keep receiving wrong products & to wait for 20 long days time ?

Today 26.10.16 tried calling customer care landline from 3.30pm, but the calls are getting disconnected in 5-10 minutes. Finally when one person attended my call i requested to transfer to Senior team. Again she holded my call for about 15 minutes finally another person by name Vinay came in line & informed saying Senior team lines are busy & taken my number saying that he will call me back with in 10 minutes time with some good resolution.

Dec 3, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Voonik Tech Customer Care's response Hi Nalinissn,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your order R[protected] has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Nov 01, 2016

Updated by nalinissn I paid unnecessary DELIVERY CHARGES twice (Rs.28/- X 2 = Rs.32/-) for the wrongly sent product. Received a call on 28.10.2016 from Voonik confirming that both the wrongly delivered consignment delivery charges will get refunded, but I received only for order delivery charges of Rs.28/-. Why should i bear the same ? Hence Voonik have to refund Rs.28/- towards delivery charges collected for the order No.R[protected] on urgent basis.

Nov 02, 2016

Updated by nalinissn I received a call today from Mr. Vijay informing me that the refund will be credited to me but he has not confirmed about the refund o[censored]nnecessary paid shipping charges of Rs.28/-. Today sent a mail to Voonik in [protected]@voonik.com giving details of my refund clearly. Giving below the copy of my mail sent to Voonik.
EXPECTING THE PROPER ACTION BY VOONIK IN REFUNDING MY MONEY ALONG WITH TWICE PAID SHIPPING CHARGES.
[protected]----SENT MAIL TO VOONIK AS BELOW[protected]
Nalini SantkumarK @2:05 PM (6 minutes ago) to Voonik

In first order No.R[protected] on.06.10.16 for a Kurti costing Rs.449/-, I paid Rs.100/- (voonik credits) + Rs.349/- (my cash) + Rs.28/- (Delivery Charges)= Total Rs.477/- paid towards wrongly received product. (Received refund of Rs.449/- only earlier)

Again 2nd time ordered the same kurti (size was showing as available) vide order No.R[protected] on 18.10.16 which costs Rs.449/-. then again I paid Rs.449/- (voonik credits) + Rs.28/- (Delivery Charges) and received again the wrong sized Kurti.

HENCE, IT IS CLEAR THAT I PAID RS.28/- AS SHIPPING CHARGES TWICE for a wrongly delivered product from your end.

Now, 100 is showing as Voonik Credits in my voonik account. But i am yet to receive the Shipping charges of Rs. 28/- + Rs.377/ = 405/- ( Kurti Cost Rs.449/- + twice paid Rs.28/- X 2 = 56/-). Please refund my balance Rs.405/- immediately.

Very bad experience in using Voonik.com.
nalini
[protected]--end[protected]-

Verified Support

Nov 02, 2016

Voonik Tech Customer Care's response Dear Nalini,

We are sorry to know that you are upset with us. We have initiated refund of shipping charges Rs. 56 on Nov 2nd 2016 for both the orders, it may take up to 7-10 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Unable to receive my order

Address:	Dakshina Kannada, Karnataka, 575001
Website:	Voonik.com

I had ordered few dresses from voonik app on 1st Oct 2016. Order was processed and shipped as shown in the app.The details with due delivery dates are;

1)Order number- R[protected]

2)Product Name:

a)Belle Black & Yellow Crepe Dress -16 Oct 2016

b)Mayra Partywear Top-17 Oct 2016

c)Indian Designer Blue Frock-19 Oct 2016

d)Adkfeb arrival latest pink diamond and fancy analog Designer wrist Watches For Women's-17 Oct 2016.

I have not received my orders till date. I have sent repeated complaint mails to voonik.com and even called their customer care, but all in vain.
I have not received my Order neither I know weather I will receive my order or not. Every time they just say me that your complaint will be resolved in 24-48 hrs. Every time customer care just keep on saying your order will be delivered by next day.

Dec 6, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Voonik Tech Customer Care's response Dear Animesh.,

We are truly sorry to know that you are upset with us. We notice that due to some logistical constraints, the delivery was unsuccessful for the orders, we will make sure Order - R[protected]-2, R[protected]-3 and R[protected]-4 will be delivered by Oct 29th. Apologies! The order - R[protected]-1 stands cancelled due to logistical constraints, hence we have initiated refund on Oct 27th, as per the bank’s policy, the amount will reflect in the your account within 7-10 business days (excluding Saturday, Sunday & Bank holidays). Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Last moment cancelled order and delay payment

Address:	485001
Website:	www.voonik.com/orders/myorders

Hi,
My order no. is R[protected] Mulicolor lehnga booked in 17/10/16 and delivery date is 25/10/2016 but order not delivered, when i called in customer care no. then he promised order delivered in evening or next day morning and next day message is order cancelled but payment still not come in my account, so please tell me what we will do for further process.

Nov 29, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Voonik Tech Customer Care's response Dear Baghel,

We sincerely regret the experience you have been through. The order stands cancelled due to logistical constraints, hence we have initiated refund on Oct 26th, As per the bank’s policy, the amount will reflect in the your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays). Request you to place a fresh order and will ensure a hassle free delivery to your doorstep. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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K

kasi D

from Belgaum, Karnataka

Oct 31, 2016

Money has been deducted and ticket not received and money not refunded

12 Oct 2016 [protected]-PAYUIBIBOWEBPVTLTD [protected] 12 Oct 2016 1, 126.00

Reply

Voonik Tech Customer Care's response, Nov 2, 2016

Verified Support

Dear Kasi,

We are sorry to know that you haven't received the refund. Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected]

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Ordered item not delivered even after 17 days of being shipped!

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.voonik.com

Order Number: R[protected]
This order consist of three items. 2 of which were delivered but 1 item is NOT yet delivered to me.The item was shipped on 9th October 2016
Item Name: Tactic Multicolour Flat
Delivery Date was 20th October 2016 which is already passed.
I have been contacting Voonik from past 5 days and all they say is they will contact the courier and will revert back via email in 24-48 hours which they never DO. I call them daily and they repeat same thing every day from past 5 days.
One guy from voonik gave me the tracking ID.The shipment was shipped via Delhivery ( AWB[protected]. I tracked it and was shocked to see that the shipment reached my city on 12th October 2016 but no one is delivering it yet. I am very disappointed from Voonik for shipping from such a courier which is just holding my shipment or may be keeping it for themself. I regret paying for this order in ADVANCE.
I want my money back or Deliver my Item ASAP! Don't give me same response as wait for 24-48 hours. I am fedup with you guys now.

+2 photos

May 11, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Voonik Tech Customer Care's response Dear Nirmal,

We are sorry to inform you that the package of your order R[protected]-2, was lost in transit so we have to cancel your order. Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon.We have initiated refund on Oct 26th, it may take up to 7-10 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Nov 06, 2016

Updated by NirmalVerma I still have not recieved any refund whatsoever. I emailed voonik and they are not responding to my emails too. I think they have not yet refunded me my money in my bank account. Please respond here voonik

Nov 09, 2016

Updated by NirmalVerma Still i have not received refund from voonik.
Whenever i contact them they say refund issues on 26th october and it's already more then 10 working days and i have yet not got refund in my bank account. I will not leave voonik like this and will file a consumer complaint against them.

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Refund for undelivered product

Called your customer care for multiple times, but no decent answer for the query.
order placed on:[protected]
Order No : R[protected]
Payment method : PREPAID, Kindly refund my money of 340 rup ASAP. it is nearly a month I made the order.. but very poor delivery and customer care services. Voonik gave me a very bad experience.

Dec 5, 2016

Complaint marked as Resolved

Verified Support

Nov 02, 2016

Voonik Tech Customer Care's response Dear Surada,

We are extremely Sorry to hear that you haven't received your product on time. The order stands cancelled due to logistical constraints, hence we will initiate refund within 24 hours, it may take up to 7-10 business days for your bank to credit the refund amount to your account. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Return of product

Address:	400101
Website:	www.voonik.com

Product delivered is fake - so requested to return pickup & refund money, but which is still pending. Email remained unanswered & tele hardly connect & when it connect, keep busy with IVR service only.

I COMMUNICATED MANY TIMES - BUT NOW THEY DENIED BY EXCUSE AS CANCELLATION TIME IS OVER.

This is simple case of cheating to customers. Who are (as company behave) helpless.

May 11, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2016

Voonik Tech Customer Care's response Hi Vimal,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We are sorry to inform you that we are unable to accept your return request for order ID R[protected]-1. The order was delivered to you on Sep 28th and our seller has only 15 days return policy. So you have exceeded the permissible return period.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Oct 24, 2016

Updated by Vimal Vasa Voonik knows it very well,
We created return requested by Dt 05 October 2016, (within 15 days' time frame) but system / website hadn't change status, so simultaneously requested by email to [protected]@voonik.com to arrange reverse pickup. But which was never answered also try to call many times but hardly it connected, when connected – keep me busy with IVR instead to talk or actions.
Its fraudulent website, who just know, to take advantage of Indian judiciary system. But all people are not same.

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Hi Vimal,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We are sorry to inform you that we are unable to accept your return request for order ID R[protected]-1. The order was delivered to you on Sep 28th and our seller has only 15 days return policy. So you have exceeded the permissible return period.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Oct 30, 2016

Updated by Vimal Vasa Voonik,

Shame on you - by lying in every emails.
I told very precisely every time & loudly there after as I created return request by Dt 05 Octo 2016 as well email also to start return pick up as status is not changed on website to initiate return pickup process. Return process failed & you apologies for same many time, but is it way to doing busyness? Pl stop bluffing on this issue.

So I asked to provide me registered office & directors name to start legal process.
Which is also denied by you.

Now all of sudden you changed story - deliberately.

This is cheating with customers & you pay for it.
Be ready for legal actions soon.

India is having some legal system & that you may realize it.
You can not run busyness - to fool people by any of way.

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S

Sky723

from Madhugiri, Karnataka

Oct 24, 2016

Transaction ID: voonikapp-R[protected]-8
Refund Amount 300.00
reference id: [protected]
Please refund my amount

Reply

Voonik Tech Customer Care's response, Oct 25, 2016

Verified Support

Hi Sandhiyapriyadharshini,

We have initiated refund for the order- R7147514504-8 on 08 Oct 2016, request you to check in the bank with the transaction ARN number- 75134836283316026199048 .
If in case you face any issue, then kindly write an e-mail to [email protected] & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected]

V

Vimal Vasa

from Mumbai, Maharashtra

Oct 28, 2016

Dear Voonik,

I AM SUPPOSED TO BOOK COMPLAIN ON,
Ministry of consumer affairs - Jago Grahak Jago - Webporrtal.

This is final request to you to settle issue.
Chaeting to customer - may cost you lot in long run.

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Voonik Tech Shoprillo women's formal & casual poly cotton shirts - code: 5715287) seller: shoprillo

Address:	560045
Website:	www.voonik.com

I ordered 4 products through Voonik for which I paid a total amount of 1910/- . 3 orders were returned by me and 1 order was cancelled by the seller.However, the refund amount credited to my account was 1828/-. WHY 82/- DEDUCTION??? I want the refund of 82/- also else will proceed to consumer forum for the entire harassment.

Order ID: R[protected]

No fruitful response from the mail id : [protected]@voonik.com

Fake no. :[protected].

Nov 29, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Dear Sarmistha,

We are truly sorry to know that you haven't received the complete refund. We have initiated refund of shipping charges Rs. 82/- on Oct 25th 2016, it may take up to 7-10 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Refund and delivery issues

Address:	Bangalore, Karnataka, 560045
Website:	www.voonik.com

Order No R[protected]( Order date: October 2, No Of items in order :4)
For the above order i did not receive refund for two items.Now it is more than 10 working days.
And in the same order i did not receive other two items(delivery date was October 14).I am attaching the screenshot that i get while tracking the order.
I have written so many mails to their team and felt really unsatisfied.
Please help me getting the refund(Rs 8400/-) for all the 4 Items.

+4 photos

Nov 8, 2016

Complaint marked as Resolved

Thanks for resolving my issue.I got calls and emails from the below mentioned details.i have explained them my situation clearly so that they would sort it out quickly. [email protected] 806666777

Voonik Tech customer support has been notified about the posted complaint.

Oct 15, 2016

laxmi shrivastava's response Please exchange

Oct 21, 2016

Updated by DivyaReddy423 can someone from the voonik team. Please help me in this.Please guys

Oct 24, 2016

Updated by DivyaReddy423 I request you guys to refund my money back to my account as soon as possible.
I am requesting you guys please make the refund money (Rs 8400/-) gets reflected in my account.
It's a huge amount for me at least.Try to understand.

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Dear DivyaReddy,

Apologies! The order R[protected]-1 and R[protected]-2 stands cancelled due to logistical constraints, hence we have initiated refund on Oct 25th 2016, As per the bank’s policy, the amount will reflect in the your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays).
Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.
For the other two orders, we request you to check in the bank with the following transaction ARN numbers-

R[protected]-3 - Refund initiated on Oct 20th 2016 ARN number- 75105176295000581151188
R[protected]-4 - Refund initiated on Oct 2nd 2016 ARN number- 75105176277000573839347
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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L

laxmi shrivastava

Oct 25, 2016

Sir please my cash refund my account no. [protected] acc andhra bank please sir

Reply

S

Simran Harmeet Khatri

from Noida, Uttar Pradesh

Oct 25, 2016

Sir,

Meri dress Jo mene order ki thi WO colour or product same nai hai. Plz return my order as soon as possible.. My no. [protected]...

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Shoes return

Address:

395017

Sr
order id M[protected]-1
Invoice no: 14674751
Description :- machining half ankle boot(size Eur 42)
Sku 1509- brown 42 for return currently bad

Nov 28, 2016

Complaint marked as Resolved

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Dear Sumit,

We notice that the refund for the order has been initiated on 25 Oct 2016, as per the bank’s policy, the amount will reflect in the your account within 3-5 working days (excluding Saturday, Sunday & Bank holidays).
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Pick up failed but i had returned my product

Address:	506001
Website:	voonik.com

I had returned my order but still refund was not yet done in my voonik acccount it was displaying as pickup failed but i had returned my order

+1 photos

Nov 24, 2016

Complaint marked as Resolved

Verified Support

Oct 23, 2016

Voonik Tech Customer Care's response Hi Cheri,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Oct 4th. Kindly check in your bank with Reference_ID => N[protected].

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Not refunding my money(R1155888252-3)

Address:

Kolkata, West Bengal, 700001

Buy a dress material from voonik online shopping on 28.09.2016 Order No : R[protected]. Got a wrong item and returned on 7.10.2016 {Pickup Receipt|[protected]/DFS-Voonik Technologies Private Limited ( R[protected]-3)}. Still I have not received my money back.

Nov 25, 2016

Complaint marked as Resolved

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Dear Sipra,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
W notice that the refund has been processed in your Voonik credits, If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Non delivery of shipment

Address:

Darjeeling, West Bengal, 734014

I have ordered two items and also prepaid it. But neither the items have been delivered and also nobody picked up phone on Cust care number [protected]. My regtd mob is [protected]. They are having courier services with ECO EXPRESS who are also not responding. I urge everyone not to order anything from Voonik

Dec 12, 2016

Complaint marked as Resolved

Verified Support

Oct 25, 2016

Voonik Tech Customer Care's response Dear Mahesh,

We notice that the order- R[protected] has been delivered to you on Oct 22nd by our shipment provider- ''Ecomexpress ''. Apologies! The order- R[protected] stands cancelled due to logistical constraints, hence we have initiated refund in your Voonik credits. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Refund related

Website:

voonik.com

You can clearly see how many number of complaints you are getting every day . Actually I can't explain everything thing through this complaint I need to talk to you people and the best thing is you people not only steal people's money but also drain their talk time balances, so shame on you it would be better if you people beg and earn money. Reading my message may be is irritating you, just think of me who is typing this with that much of irritation which I can't even express . It would be better if you people call back to my registered mobile number.

Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Meghana,

We sincerely regret the experience you have been through. Please share your order number and contact details at [protected]@voonik.com, we will get in touch with you and resolve the issue at the earliest.
We assure you that what happened in your case is not the typical of Voonik's level of customer service. We value your relationship with our company. Hope to serve you better in future.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Aug 09, 2017

Updated by Meghana Andavarapu I have already contacted your email and received no response. Most irresponsible and irritating customer service ever is from Voonik

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Order m780756121 cancelled return request

Address:	560045
Website:	M.voonik.com

Sorry! Cancelling your return request for order m[protected]

Buy a shoes from mr. Voonik online and got the different product delivered. I am requesting for return to voonik since i got product. They ignored my return request three times saying our courier partner are unable to reach your location. How is it possible to deliver product at right time to same location...
Please arrange to return this product asap

Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

Voonik Tech Customer Care's response Dear Tusharpatel,

We are sorry that the pick up of return package in your order M[protected] didn't happen as per schedule.
We have taken this up on priority with our courier partners. The product will be picked from the given address by Oct 21st. Our sincere apologies for the delay at our courier partners.
If in case you face any issue, then kindly write an e-mail to [protected]@mrvoonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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My dress is very poor

Address:	Dhanbad, Jharkhand
Website:	voonik

My dress is very poor my product id is r[protected]_1 today i receive the product so please return my dress and return my money name koushal singh address kola kushma road saraidhela dhanbad pin code 826001 jharkhand phone no [protected].
O please return my dress and also return my money kindly... Please.. Return id code send my phone is [protected]
Thnk you koushal singh

Nov 18, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Oct 17, 2016

Updated by koushal singh my dress very poor and is fabric

Verified Support

Oct 18, 2016

Voonik Tech Customer Care's response Hi Koushal,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Return of your product has been raised.
Kindly fill in your Bank Details in the form that has been sent through E-mail and submit it within 24 hours .
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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S

Sophiya Anthony

from Boisar, Maharashtra

Oct 17, 2016

[protected]
Order No : R[protected]

I had paid for both the orders, but got a msg that I have not paid.
Trying to get in touch with the customer care team, not got any repsonse from them. pathetic team

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Voonik Tech Customer Care's response, Oct 18, 2016

Verified Support

Dear Sophiya,

We are sorry for the trouble caused. We notice that you have made the payment for both the orders and you will receive an update regarding the order status through E-mail from our team within 24-48 hours of time.Your patience is much appreciated.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected]

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Frock

Address:	560045
Website:	www.voonik.com

I have ordered one frock (Order No. R[protected] on 16th Sept'16 on online payment worth Rs. 499 + Rs. 28 Delivery Charges.
It was delivered on 28th Sept'16 and it was very poor quality, so i have requested to return it back and refund my money on 2nd Oct'16. Product has been picked up by Voonik guy on 5th Oct'16.

Still I have not received my money back. The email ids from which I have received all intimations is now going failed.

None of their executive is talking on customer care number.

Oct 24, 2016

Complaint marked as Resolved

Resolved Thanks

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Dear Jahnvi,

We are truly sorry to hear that the product did not appeal to you. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We had processed the refund in your Voonik credits, since you wish to get the refund in Bank account, we have initiated refund on Oct 19th, as per the bank’s policy, the amount will reflect in the your account within 7-10 business days (excluding Saturday, Sunday & Bank holidays). If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Shoprillo women's formal & casual poly cotton shirts - code: 5715287) seller: shoprillo

Address:	560045
Website:	www.voonik.com

Kindly refund my money for the delayed delivery of the product. order no. r[protected].

Order date : 3/10/16

No tracking information available.

No fruitful response from the mail id : [protected]@voonik.com

Fake no. :[protected].

I don't want any product. please refund my money asap.

Really hopeless service... my first experience is worthless.
Will never turn up... please refund my money asap.

May 11, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Dear Sarmistha,

Apologies! The order stands cancelled due to logistical constraints, hence we have initiated refund on Oct 19th, as per the bank’s policy, the amount will reflect in the your account within 7-10 business days (excluding Saturday, Sunday & Bank holidays). Request you to place a fresh order and will ensure a hassle free delivery to your doorstep. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Oct 20, 2016

Updated by sarmistha dey I ordered 4 products through Voonik for which I paid a total amount of 1910/- . However, 3 orders were returned by me and 1 order was cancelled by the seller.However, the refund amount credited to my account was 1828/-. WHY 82/- DEDUCTION??? I want the refund of 82/- also since it wasn't my fault.

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Product not delivered & cancelled from there end

Address:	560045
Website:	www.voonik.com

Hi
I have place order for 2 pc where they one is cancelled by voonik and got a message that your refund is initiated. I dont understand why they take order when they can deliver. Paytm is far better then is morron wensite.
For 2nd pc they have not deilver the product on time and still waiting for it. When i called customer care they are saying it will take more 2-3 working days to deliver the product. I dont understand when u cant do business better shut ur online shop.

Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Dear Amit,

Apologies! The order - R[protected]-1 stands cancelled due to logistical constraints, hence we have initiated refund on 11 Oct 2016, it may take up to 7-10 business days for your bank to credit the refund amount to your account.
We notice that the order number- R[protected]-2 has been delivered to you on 18 Oct 2016 by our shipment provider- ''Wowexpress''. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Non delivery of product

Address:

560045

These people have taken amount for the original product but have not dispatched the same and have sent the free product and now stating that they do not have stock of the original product.This is a worst site to purchase anything please do not use this.Not trust worthy.

I have ordered a lehenga for 699 on this site on 699 and delivery date was updated was 08th oct .I did not receive it so called their call center and got an update that i will get the product in 5-7 working days.It is 9 days today and i did not received any update so called Voonik again and the rep stated that the product is out of stock.

They are not even refunding the complete amount.

Kindly look into this.

Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Dear Tiruabhi,

We are truly sorry to know that you are upset with us. Apologies! The order stands cancelled due to logistical constraints, hence we have initiated refund on Oct 17th with the Reference ID: 58046016a46c3, As per the bank’s policy, the amount will reflect in the your account within 7-10 business days (excluding Saturday, Sunday & Bank holidays). Request you to place a fresh order and will ensure a hassle free delivery to your doorstep. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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