Voonik Tech Complaints & Reviews

Address: 160062

Website: Www.consumercomplaints.in

Sir my product is m[protected] purchase by mrvoonk. Currently i have not receive.
I have already pay for this order.
When i have again call to customer care says that reached your order two to three days.
So i can't satisfy.
Plz sir do something for this situations.
I had this order september 12 and now coming date october 12. So sir tell me how how can handle this situation.

Nov 23, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Vikee,

Apologies! The order stands cancelled due to logistical constraints. Request you to place a fresh order and will ensure a hassle free delivery to your doorstep.
We had processed the refund in your Voonik credits on Oct 19th. If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank.

Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

Thanks and Regards,
Team Mrvoonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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Address: Pune, Maharashtra, 411045

Website: voonik.com

I have ordered a xniva women's black color dress from voonik. First i did not get any message about product delivery after the 2 weeks of placing order. I tried to catch up and called customer care lots of time but did not get any response. Few days back i got the the product but i am not satisfied with this and wants to return. Now again i am calling to customer care and not getting any response. Also i put an email to voonik one week back. Waiting for the response. Please tell me how to return the product if any one has any idea about. I ordered online (Without downloading the app). Please help

Nov 26, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Oct 06, 2016

vaandanasharma's response This material is not the material which were see on voonik website

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Team,

We sincerely regret the experience you have been through.
We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
We are sorry to inform you that we are unable to accept your return request for order ID R[protected]. The order was delivered to you on 30th Sep and our seller has only 15 days return policy. So you have exceeded the permissible return period.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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vaandanasharma

from Delhi, Delhi

Oct 11, 2016

Dress material is of inferiar quality and not accordind to the photo shown on voonik display .mera to online shopping se bharosa hi chala gaya aap apna logo change kar do her din fashion karo he had din jokar ban ker ghoomo

Reply

Voonik Tech Customer Care's response, Oct 19, 2016

Verified Support

Hi Vaandana,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: 411015

Website: www.voonik.com

I have purchased a dress on[protected]
Order No : R[protected], but the quality is very poor.so, i decided to return the product.even tough iot saya 15 days return, the vooink website and thei customer care is not responding to my request.
the issue has not yet resolved.

contact
vicky kumar
registerd email [protected]@gmail.com

Nov 24, 2016

Complaint marked as Resolved

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Vicky,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Oct 15th, it may take up to 3-5 business days for your bank to credit the refund amount to your account.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: Mumbai City, Maharashtra, 400710

Website: Voonik.com

I am trying since past 3 days to return my product but, whenever I post my details I do not get any acknowledgement from Voonik about confirming my Return status. I am trying to contact their customer care but unable to connect with any customer care executive & I have even dropped an email but no response from their end. This is really annoying. Can somebody please help?
Thanks.

Nov 19, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Maithili,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Oct 14th, it may take up to 7-10 business days for your bank to credit the refund amount to your account.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Neelima Bheemagari

from Hyderabad, Telangana

Oct 10, 2016

I have placed order for a top, where voonik took to bank transaction page. I have agreed to pay the amt and got debited from account.Suprisingly order was not placed. I have been tryinh customer care but no response.

Transaction ID : [protected]
Date : 04.10.2016

Reply

Voonik Tech Customer Care's response, Oct 19, 2016

Verified Support

Hi Neelima,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: 247001

Website: voonik.com

Return order no ecom express[protected] order no r[protected]
my order return on sep 29 2016 order reached on 7 oct 2016 but amount 677 rs not refund order was cash on delivery what i do for refund

Nov 23, 2016

Complaint marked as Resolved

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Montuu,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that you have returned the product and the refund was initiated on Oct 19th, it may take up to 3-5 business days for your bank to credit the refund amount to your account.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: 474006

Website: www.voonik.com

I've buyed that product on 5 sep ...and submitted for return of the product...now its 9 oct yet not received my money

+1 photos

Nov 25, 2016

Complaint marked as Resolved

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Shilpa,

We are truly sorry for the trouble caused. We notice that the refund for the order R[protected] has been processed in your Voonik credits on 30 Sep 2016. Kindly check your available Voonik credits.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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S

Sumedha varshney

from Delhi, Delhi

Oct 11, 2016

I ordered a saree from brand geny & geny. Wrong product was delivered. I returned it but did not get full amount back. I again ordered a saree ..brand Anju... again wrong product is delivered
I am fed up with voonik
Its as if they are only interested in harassing the customer
This way u won't last for long, voonik

Did not refunding my money - Comment #2572192 - Image #0

Reply

Voonik Tech Customer Care's response, Oct 19, 2016

Verified Support

Hi Sumedha,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: Howrah, West Bengal, 711101

Website: mr. voonik

I was ordered a kitto which was in offer of 2 but in i got only one 1 set

Nov 23, 2016

Complaint marked as Resolved

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Vishal,

Accept our sincere apologies for this unfortunate incident.
It was a promotion being offered by sellers across Mrvoonik platforms, where a customer can buy 1 product and get another free. i.e when a customer selects 2 products and adds them to cart, she will pay only for the higher priced product.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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Address: 600053

Website: Mr. Voonik

I've bought 5 combo T-shirts & a pair of shoe. One T-shirt is damaged. I would like to replace the same as soon as possible.
The product was delivered on[protected]

+1 photos

Nov 24, 2016

Complaint marked as Resolved

Verified Support

Oct 19, 2016

Voonik Tech Customer Care's response Hi Arunbab,

We are sorry to hear that the product we sent did not match your expectations. We're forwarding this case to our Quality Check team who will take the necessary action right away.
Request for the Exchange of your product has been raised. The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the new product will be delivered to you within 7-10 working days.

Thanks and Regards,
Team Mrvoonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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Website: Voonik

In may 2016 i purchased a saree from voonik via online shopping. As the product did not meet my expectations I couriered the product back to the company as per their instructions.
Despite several reminders and their apologetic promises, they have failed to refund me near about 800 rupees.
Im fed up of reminding them constantly.They asked me to send them my bank details which I did long ago but they have failed to deliver. I can't let my hard earned money go waste. Please help!

Nov 9, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Voonik Tech Customer Care's response Hi Manjy11,

We are sorry to know that you haven't received the refund . We have initiated refund on Oct 8th, it may take up to 3-5 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: Jaipur, Rajasthan, 303108

Items given 1pice and offer get 1 free but received 1pice and default item
Plez... Return my item

+2 photos

Nov 20, 2016

Complaint marked as Resolved

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Mukesh,

We are sorry to inform that our return courier partners don't have any agent in your city as it is a NSZ(Non serviceable zone). We will refund the courier charges (maximum 150/-) in your Voonik account. Please send the package to the seller and send us a picture of the courier slip to [protected]@voonik.com. The seller address is given in the invoice receipt. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: 560036

Website: www.voonik.com

[protected]
Order No : R[protected]
Payment method : PREPAID

ISHIN Faux Georgette Pink Printed Women's Saree
I have placed for exchange and actually I don't want that product as it is not that good and I would like to return that saree.

I'm trying many times to call the customer support and it is not connecting.

Please help me.

I would like to cancel both the products which I have ordered under this Order ID

Nov 10, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Voonik Tech Customer Care's response Hi Divyabaru24,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
As discussed over the call, Request for the Return of your product has been raised.
The product will be collected from the given address within 4 -5 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your Voonik credits within 6-7 working days. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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C

Cynthia Smith

Oct 7, 2016

I have called they said they were closed, now the number is not working, I have emailed 4 times and get an auto reply then no answer to my questions. I wanted to place an order but now I don't think I should? ?

Reply

Voonik Tech Customer Care's response, Oct 8, 2016

Verified Support

Hi Cynthia,

We are truly sorry to know that you are upset with us. Please share your order number and contact details at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: Rajkot, Gujarat, 360370

Shailesh vala
Mobile. [protected]
[protected]
My account no. [protected]
Bank Of India Jetpur dist.rajkot State. Gujrat

Nov 22, 2016

Complaint marked as Resolved

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Shailesh,

We sincerely regret the experience you have been through.We have initiated refund for the order on 10 Aug 2016, request you to check your Voonik credits, further to this you have used the Voonik credits in the order number - R[protected]. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: 400066

Website: Voonik.com

I have ordered a dress with order no r[protected]. Not satisfied by the product due to size issues. I had appealed for return. My request was accepted and the product was returned with a promise of refund of a amount of rs.679. I handed out the product to representative from 'shadow fax' who came to collect the order on 30 sep 2016. The request id is p93417435. But till now i have not got any information about my refund. Therefore i request you to initiate my refunding process as soon as possible.

Nov 8, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Voonik Tech Customer Care's response Hi Awani13,

We are sorry to hear that the product we sent did not match your expectations. We have initiated refund on Oct 7th, it may take up to 7-10 business days for your bank to credit the refund amount to your account.
If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: 560059

Website: voonik

I had received aanarkali dress with id r[protected] which was of small size.. On repeated calls, for returning this product i called voonilk customer care... They never. Picked up.. I then complained in this forum.. After 2 days they picked up the dress material.. Through shadow fax... And promised me to refund the money within 5 days. I still have not received the money of 696rs... When will you refund my money???¿???
Had a very bad experience with voonilk
I am adding photos of the bills..
Please don't shop invoonik, i[censored] want to then first call to customer care... And then try...

Nov 12, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2016

Voonik Tech Customer Care's response Hi Sandhya,

We sincerely regret the experience you have been through.We had processed the refund in your Voonik credits. If you wish to get the refund in bank account, please follow the procedure to transfer credits in bank:
Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit
Refund will be initiated within 24 hours and refund will reflect within 3-5 working days. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: Mumbai City, Maharashtra, 400099

Website: Voonik.com

One my product item showing delivered
But its not yet delivered to me
Product os maroon round neck tshirt
Db creation
Order no M[protected]

Order id :[protected]

Today i received this order of jeans
Issue is size
The label shows 36 size but when i measured, it actually 38
I tried use exchange option which given in app but
Its not working
So how can i exchange????????

Please need help
No one is replying properly
Whom should i contact

Nov 14, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Voonik Tech Customer Care's response Hi Mohan,

We are sorry to hear that the product we sent did not match your expectations. We understand that you would like to exchange your product, but unfortunately this particular product is currently not available for exchange. Request for the Return of your product has been raised. The product will be collected from the given address within 2-3 working days. Subject to successful completion of Quality Check for the returned product, the amount will be refunded to your account within 7-10 working days.

Thanks and Regards,
Team MrVoonik

P S: For further clarifications you can contact us on [protected] or [protected]@mrvoonik.com.

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S

Seema Suren

from Delhi, Delhi

Oct 6, 2016

Due to buy 1 get 1 free

Reply

Voonik Tech Customer Care's response, Oct 8, 2016

Verified Support

Hi Seema,

Please share your exact concern at [email protected], we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: 110096

Website: Www.vooknik.in

Wrong product delivered against the order no. R03220830 only voonik credits 389 were credited to my account please add the delivery charges that you have taken as it was fault from your side.

+1 photos

Nov 10, 2016

Complaint marked as Resolved

Verified Support

Oct 08, 2016

Voonik Tech Customer Care's response Hi Sumedha,

We are truly sorry to know that you haven't received the complete refund. We have initiated refund of shipping charges on Oct 8th, it may take up to 7-10 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: 560045

Website: www.voonik.com

I have placed a return request for the order#[protected].i got a message regarding this request that my order will be picked up .but after that i did not get any message about the contact person to whom i will give my order to be returned.

sometimes after i got message that this return request is failed.

so many times i tried calling the customer care number but it's always showing busy.as i need to return this product within 15 days of delivery so i want the pickup should be placed as soon as possible.

i expect the contact person details like phone number or name for return of order.

please revert ASAP.

Nov 22, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Simanjali,

We are sorry that the pick up of return package in your order id R[protected] didn't happen as per schedule.
We have taken this up on priority with our courier partners. The product will be picked within 3 business days. Our sincere apologies for the delay at our courier partners.

If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: Bangalore, Karnataka

Website: www.voonik.com

I had ordered dress material from voonik. But received a fake order from Voonik company with the same price of cod ordered. I thought it is the same order and paid cod money. But the package contains some fake defective dress material. I have informed to voonik customer care received wrong shipment on same date 24/9/2016 Ticket #2045736 in voonik, but after many follow-up it didn't recevied any status from their side about the return & money refund this is absolutely fraud thing

Nov 21, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Parass,

Thanks for registering your complaint with us. This is not a Voonik order and we have started investigating how the seller has shipped a non-Voonik order to you. As a Voonik customer, please be assured that we have initiated refund for the order on 11 Oct 2016, it may take up to 3-5 business days for your bank to credit the refund amount to your account. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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S

Suzane Thapa

Oct 5, 2016

Hi
it's me Susan Thapa from Shillong (jhalupara) I order maroon embroidery lehenga but I got different product so I would like to return n get back the refund, order number: R[protected] and the product ID : 5839160.

Reply

Voonik Tech Customer Care's response, Oct 20, 2016

Verified Support

Dear Suzane,

Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
We notice that the refund for the order was initiated on 02 Oct 2016, request you to check in the bank with the transaction Reference_ID => N277160193075853. If in case you face any issue, then kindly write an e-mail to [email protected] & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or [email protected].

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Address: Bangalore, Karnataka, 560045

Website: www.voonik.com

No action taken for the return filed on Voonik.com. However tried to contact their customer Care executives but they are not responding .Exchanged few mails still no action has been taken.

Need Help.

Nov 20, 2016

Complaint marked as Resolved

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Nutan,

We are sorry that the pick up of return package in your order id R[protected] didn't happen as per schedule.
We have taken this up on priority with our courier partners. The product will be picked within 3 business days.Subject to successful completion of Quality Check for the returned product, -the amount will be refunded within 7-10 business days.

If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Address: Surat, Gujarat, 395002

Website: voonik

Sir this product return and refund order no R[protected] name Sunil prsad disit gaya

Nov 20, 2016

Complaint marked as Resolved

Verified Support

Oct 20, 2016

Voonik Tech Customer Care's response Dear Siddhikumari,

We notice that Request for the Exchange of your product has been raised.Your product will be collected from the given address within 4 -5 working days. Subject to successful completion of quality check, a fresh new product of your size will be delivered within 7-10 working days. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

Voonik Tech Complaints & Reviews

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Voonik Tech reviews & complaints page 17

Delivery problem

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Product

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To return the purchased product

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No acknowledgement for return of product

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Return order

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Did not refunding my money

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Offer product in case of 2 i got 1

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M4699196346 - T-shirts

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No refund made yet for product that I returned in may 2016

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Default pice

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30-09-2016 order no : r2277780996 payment method : prepaid

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Sarees return

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Refund amount not credited to my account

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Regarding the refund amount for returned dress material

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Facing too much problem

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Geny and geny saree

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Pickup not yet done for the return

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Fake order received from voonik

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No action taken for the return filed on Voonik.com

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Saree return not my product

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