West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Dear Sir, We have made our electricity bills payment ill August. In the wbsedcl portal we are not able to get the BILL for the month of September, 2014. Please help me in generating the bill. Regards For Universal Bituminous Industries Pvt. ltd. N.Kapani DIRECTOR

My consumer no is[protected] from vill: Jamalchak, PO: Sibaramnagar, PS: Sutahata, PIN: 721635, Purba Medinipur, We are facing extreme low voltage every day especially after 5pm. Power cut offs are another important issue that even happens for seven to eight hours a day on camplaining at the customer care number [protected] they say maintenance is going on but no prior information is given to us. We stay at very interior part of the village hence water becomes an important issue due to this kind of fluctuating electricity supply. Previously a mass compaint was made addressing to the Station in charge on 18/11/2013 with complaint no 3417 but no resolution happened till date.

As per WBSEDCL personal (electric consumption unit recorded person), my flat meter is defective, because he can't take any reading. That's why I have not got my bill. So my earnest request to WBSEDCL authority to take fruitful step that the problem (Bill and meter replacement), how can be solved.

My Consumar Id[protected] Name SABIR ALI SHEIKH My bill online payment compilite but also status so bill pay pleasce help me 09-Oct[protected]Oct-2014) TO TRANSFER INB West Bengal State Electri WBSEDCL Payments ASBI[protected]IG00BBLIA1 TRANSFER TO[protected]

Sir I have paid two part payment one of bill through EVM Machine and another of computer payment which is used through your staff at Lalbagh Murshidabad, My consumer Id is[protected] name Prasanta Kumar Nayek I have paid 105/- excess paid against Bill amount was 1895 and paid amount was 2000 receipt No 190807 dt 10 Aug 2014 and next payment receipt no[protected] dt 11 Aug 2014 Rs 3788/- and my next bill amount is 4933/- and shown the excess amount not reduced . All bills and payment receipt herewith attached with this complain Pl clarify the same and will be reduce next bill Thanks

WBSEDCL CONSUMER ID:[protected] &[protected] Payments through net banking of S.B.I Ref no:- ASBI[protected]CH15272040 TRANSFER TO[protected]/ Rs-464.49 & Ref:-ASBI[protected]CH15272231 TRANSPER TO[protected]/ Rs1164.49 DATED ON 12.10.2014. the receipt for the same have not been mailed or updated in my account...

My consumer id is[protected]. 4/10/2014 this date i paied my electric pill by e-payment. But my bill still show this wbsedcl website. My bill details is - transaction id: ctx[protected]
Date: 04.10.2014 08:08:39
Payment gateway: icici (Card)
Billing office: fulbari customer care center
Bp. No: [protected]
Consumer id:[protected]
Name: md. Emazuddin sk
Invoice number:[protected]
Bill paid for: oct2014-dec2014
Payment mode : e-payment
Received: rs. 882.00

Dear sir, I Golok Behari Majumder, vill-altore bangapara, gazole, malda consumer id[protected] pay my bill of Rs.263 through netbanking and after succesfully transaction I have not any receive. kindly send this receive through email. mail id: [protected]@gmail.com. or contact me [protected]. Thank you.

My consumer no is A585037 and consumer id is[protected] at Math Chandipur, East Medinipur region. Everyday we witness extreme low voltage of 120-130V 5pm onwards along with massive load-shedding at a stretch about 4/5 hours. The problem is thickening more and more during this puja season. If you can't provide sufficient service, why are you taking up more and more customers to feed? Your service is extremely despairing.

Dear Sir /Madam, first of all congratulate you for improvemt in your connection and service. But I have a small query and complain. I register a docket (docket no.[protected] due to power failure only in our house in our locality on 29th September, 2014 at around 2:30 pm. The servicing persons came at around 5 pm. They checked the connection and suggested to change the complete wire that connected our house meter from street pole and they...

Dear S.E.(Comm.) & RGRO & Asst. Manager(HR & A), At first thanks for the good work and continuous and without break power supply. However, would like to bring to your notice a few problems related to customer service(Consumer ID[protected] /[protected] At first, the age being the AGE of OUTSOURCING and WBSEDCL is also not way behind, hence they too outsourced their meter reading job to some vendor. The vendor came with new technology, without checking its practicality WBSEDCL top brasses awarded the tender to this vendor. Now what is their process and hoe meticulously providing the service. 1. The print out of the bill, the paper bill, which is handed over to consumers is fax paper, the same paper that is found in an ATM or any Shopping Mall bill print outs. This particular print on such paper is not permanent and gets invisible after a point of time, so in practical after some point of time the consumers would not have any document or record of his or her consumption in hard copy format. Again every consumer is not tech savvy so they would not be able to take any duplicate copy on their own from your website, even if your website has the records. Moreover, if not so then one needs to visit any of your nearest office to get a duplicate bill. 2. Secondly, in the past if any door of a consumer is closed and your personnel was unable to read the meter, WBSEDCL used to send a minimum charged bill amount calculated as per the previous months consumption, whereas now your outsourced vendor sends a bill with a projected meter reading as per the previous months consumption and as a result and in reality to actually reach the projected meter reading a consumer might require half a year . So kindly look into the above complaints and grievances and take needful actions at the earliest and do not make me register a complaint against WBSEDCL to the Sate Consumer Forum. NB: Same plot HB114, but we have two different floors and separate meter connections, G[censored]nder my name and F[censored]nder my daughter's name Ms. Paromita Biswas Thanks & regards Mrs. Namita Biswas Retrd. RBI Officer +[protected]

Sir, I am Gobinda Chandra Ghara, a new consumer of Nandakumar CCC. I had applied for new connection two years ago. I had deposit Rs.-200/- as Earnest money on 09/04/2012(ref no. [protected]). The WBSEDCL Representative made his inspection on 14/06/2012. I had deposited Rs.- 800/- as House SC Charge and Rs.- 922/- as Security Deposit on 25/09/2012. On 23/08/2014 they had installed a new meter but it is defective. ACCORDING TO YELLOW READING CARD THE INITIAL READING IS 0000(ZERO) WHILE THE METER SHOWS 956 UNITS. So, I request you to take necessary stapes. Thanking you. Yours faithfully Gobinda Chandra Ghara mob: [protected] [protected]@gmail.com

Electric meter was installed in my flat dated 5th May 2014, meter no. B1267385, Service connection number[protected]. I have not yet received any bill inspite of follow ups with these people. I fear that they would send me a bill suddenly with some exorbitant charges and it would also be under higher slab. Please help regarding this issue Following are my details: Name - Rajib Dutta Address - Flat 504, 4th Floor, Block A, Big Sadhukhan Bazaar, P.O & P.S - Rajarhat, Kolkata - 700135 Contact number - [protected]

I, Bibhas Maity, resident of 4/F Old Calcutta Road, Muktapukur, Near Sweeper Qtr. My consumer ID No. is[protected], For last 6 months my Electric Meter was defective, however which has been changed few days before. As my meter was defective the meter reading must be generate as an average bill. In spite of that my bill was generated triple than that average bill. However without delay I have paid my first quarter bill. Please rectify the amount which has been generated early. Thanking You!!!

Dear SIr,

Here I am complaint against your field supply staff Kalyani WBSE who are going to fix my supply point problem, they came to visit against complaint but not fix the issue every 7 days after we are suffering no power at my residence.


I want it should fix properly, so that I no need to complain after 7 days for same issue. my current complain no is[protected].


hope you will take care of that and fix the issue permanently.


my id is[protected], kalyani .

sir i am a consumer of WBSEDCL, BAGNAN-II ES .I get connection on 30/10/2013 meter no landis L2906825 service connection no[protected], company takes four time riding but still now i did not get any electric bill, I also complain in office at bagnan II on 14/08/14 but still i did not get any response .

DEAR SIR/ MADAM, I pankaj Mukherjee from mogra, hooghly want to inform you that, from last 6 month my house metre in my name was stopped working and for that when i and my family member goes to our local office at Mogra for submitting the application, they simply ignore the matter and told us that they aware about it and do the need full in time. But it already 6 month over and still now it not replace and due to that i have to pay excess amount of Rs 1600 per month which was very high payment for me and my family to manage. So i heartly request you to please take the immediate action and allow us a suitable bill for alive. I onces again request you to please take an immediate action and ask our local office to serve us a positive service without any harrastment. Thanks in advance. With Best Regards Pankaj Mukherjee CONSUMER No :C194313 SERVICE CONNECTION No : D-28665 CATAGORY : A(DM-R) CONSUMER ID :[protected]

Dear Sir Under consumer ID No[protected] undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On my subsequent email to your Regional Office since 27.08.2014 no reply on the matter being undersign. have no other alternative but to apply a fresh at New Town Electric Company Ltd.Now on the view of fact shall request you refund my quotation amount back e payment immediate or Transfer the same in my favour to NEW TOWN ELECTRIC COMPANY LTD because the same is your joint venture co.awaited your reply undersign have very ugly experiance about your company since last 23.8.2014.Sorry for inconvenience cause Madhu Sharma [protected]@yahoo.in [protected]

Dear Sir/ Madam, This is to inform you that I am not staying at the residence at Anandahdhara, Haldia due to professional reasons. Recently, I cam to know that my energy meter is defective and already applied for replacement on Sep 04, 2014. I have also received a huge amount electricity bill of Rs. 2133.00 for the month of Sep-Nov 2014 (Invoice Number #[protected]. Therefore, I would like to request you to revise the said energy bill to a reasonable amount and oblige please. Thanking you, Yours faithfully, Soumen Jana Consumer ID #[protected] email: [protected]@gmail.com Dated: Sep 08, 2014.

Dear Sir Under consumer ID No[protected] undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On...