West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Consumer id[protected]
Name -smt. Rama goswami

Office- rahara electricity board,

Huge amount bill is showing in my meter- rs-11000(For three months approx)

Kindly adjust the as soon as possible.. I can't effort this bill amount.

Dear Sir/Madam, This is to bring under your notice that I am a registered customer on WBSEDCL portal (Consumer Id:[protected].) and have been trying to pay the electric bill for the September-November 2014 quarter online via the WBSEDCL web portal for nearly one month continuously now but have not been able to pay till date. Whenever I try to click on the select boxes beside the monthly break-up of the bills in the Pay Bills section in WBSEDCL portal none of the boxes gets selected and the payment remains a failure. Even after repeated calls to probably every phone numbers provided on the bills and as informed by the Customer Care executives I have not got any fruitful solution and they bypass my problem and give vague and unrealistic replies. Please take the pain to address my trouble as soon as possible and troubleshoot it so that I can pay my electric bill online as I live far away from my home and going to the Electric Office and depositing is not an easy option to me. Please take necessary steps soon and oblige me. Thanking you, Yours faithfully, Sukumar Mukherjee.

I, the Secretary, Kendriya Vihar Co-operative Housing Society Ltd, Kendriya Vihar, VIP Road, Kolkata 700052, a housing of Central Government officers has received complaints from its large numbers of Members that, inspite of making arrangement with the Bank, agreed by the WBSEDCL for making payment of bill through ECS (UNLIMITED), the personnel of WBSEDCL are often threatening some old and senior citzens consumers that they are going to disconnect their connections for non payment of outstanding bill .Where as Bank has paid and regularly paying all bills raised by the WBSEDCL . It is not understood how and why such people are often allowed to raid our premises and threatening our members most of whom are cardiac patients . When challenged the fellow has asked the consumer to contact the Tegharaia office, which is not possible for such almost invalid people . If at all some arrear bill (outstanding or old arrear) is required to be paid by the consumer, the same can i) either be added to the current bill convincing their (consumer's) banker to make payment or ii) can depute a personal with a letter of identity in the society office any convenient to collect the amount, since it was a fault of the Electricity department AND NOT OF THE INDIVIDUAL .I on behalf of the society assure you that all kind of co operation and assistance will be provided by the society to WBSEDCL to collect the same . Thanking you and assuring all kind of co-operation . But Please stop harassing our senior brothers and allow them to live peacefully . G.Mukhopadhyay Secretary, Kendriya Vihar Co-operative Housing Society . [protected] /[protected]

Dear Sir, We have made our electricity bills payment ill August. In the wbsedcl portal we are not able to get the BILL for the month of September, 2014. Please help me in generating the bill. Regards For Universal Bituminous Industries Pvt. ltd. N.Kapani DIRECTOR

My consumer no is[protected] from vill: Jamalchak, PO: Sibaramnagar, PS: Sutahata, PIN: 721635, Purba Medinipur, We are facing extreme low voltage every day especially after 5pm. Power cut offs are another important issue that even happens for seven to eight hours a day on camplaining at the customer care number [protected] they say maintenance is going on but no prior information is given to us. We stay at very interior part of the village hence water becomes an important issue due to this kind of fluctuating electricity supply. Previously a mass compaint was made addressing to the Station in charge on 18/11/2013 with complaint no 3417 but no resolution happened till date.

As per WBSEDCL personal (electric consumption unit recorded person), my flat meter is defective, because he can't take any reading. That's why I have not got my bill. So my earnest request to WBSEDCL authority to take fruitful step that the problem (Bill and meter replacement), how can be solved.

My Consumar Id[protected] Name SABIR ALI SHEIKH My bill online payment compilite but also status so bill pay pleasce help me 09-Oct[protected]Oct-2014) TO TRANSFER INB West Bengal State Electri WBSEDCL Payments ASBI[protected]IG00BBLIA1 TRANSFER TO[protected]

Sir I have paid two part payment one of bill through EVM Machine and another of computer payment which is used through your staff at Lalbagh Murshidabad, My consumer Id is[protected] name Prasanta Kumar Nayek I have paid 105/- excess paid against Bill amount was 1895 and paid amount was 2000 receipt No 190807 dt 10 Aug 2014 and next payment receipt no[protected] dt 11 Aug 2014 Rs 3788/- and my next bill amount is 4933/- and shown the excess amount not reduced . All bills and payment receipt herewith attached with this complain Pl clarify the same and will be reduce next bill Thanks

WBSEDCL CONSUMER ID:[protected] &[protected] Payments through net banking of S.B.I Ref no:- ASBI[protected]CH15272040 TRANSFER TO[protected]/ Rs-464.49 & Ref:-ASBI[protected]CH15272231 TRANSPER TO[protected]/ Rs1164.49 DATED ON 12.10.2014. the receipt for the same have not been mailed or updated in my account...

My consumer id is[protected]. 4/10/2014 this date i paied my electric pill by e-payment. But my bill still show this wbsedcl website. My bill details is - transaction id: ctx[protected]
Date: 04.10.2014 08:08:39
Payment gateway: icici (Card)
Billing office: fulbari customer care center
Bp. No: [protected]
Consumer id:[protected]
Name: md. Emazuddin sk
Invoice number:[protected]
Bill paid for: oct2014-dec2014
Payment mode : e-payment
Received: rs. 882.00

Dear sir, I Golok Behari Majumder, vill-altore bangapara, gazole, malda consumer id[protected] pay my bill of Rs.263 through netbanking and after succesfully transaction I have not any receive. kindly send this receive through email. mail id: [protected]@gmail.com. or contact me [protected]. Thank you.

My consumer no is A585037 and consumer id is[protected] at Math Chandipur, East Medinipur region. Everyday we witness extreme low voltage of 120-130V 5pm onwards along with massive load-shedding at a stretch about 4/5 hours. The problem is thickening more and more during this puja season. If you can't provide sufficient service, why are you taking up more and more customers to feed? Your service is extremely despairing.

Dear Sir /Madam, first of all congratulate you for improvemt in your connection and service. But I have a small query and complain. I register a docket (docket no.[protected] due to power failure only in our house in our locality on 29th September, 2014 at around 2:30 pm. The servicing persons came at around 5 pm. They checked the connection and suggested to change the complete wire that connected our house meter from street pole and they...

Dear S.E.(Comm.) & RGRO & Asst. Manager(HR & A), At first thanks for the good work and continuous and without break power supply. However, would like to bring to your notice a few problems related to customer service(Consumer ID[protected] /[protected] At first, the age being the AGE of OUTSOURCING and WBSEDCL is also not way behind, hence they too outsourced their meter reading job to some vendor. The vendor came with new technology, without checking its practicality WBSEDCL top brasses awarded the tender to this vendor. Now what is their process and hoe meticulously providing the service. 1. The print out of the bill, the paper bill, which is handed over to consumers is fax paper, the same paper that is found in an ATM or any Shopping Mall bill print outs. This particular print on such paper is not permanent and gets invisible after a point of time, so in practical after some point of time the consumers would not have any document or record of his or her consumption in hard copy format. Again every consumer is not tech savvy so they would not be able to take any duplicate copy on their own from your website, even if your website has the records. Moreover, if not so then one needs to visit any of your nearest office to get a duplicate bill. 2. Secondly, in the past if any door of a consumer is closed and your personnel was unable to read the meter, WBSEDCL used to send a minimum charged bill amount calculated as per the previous months consumption, whereas now your outsourced vendor sends a bill with a projected meter reading as per the previous months consumption and as a result and in reality to actually reach the projected meter reading a consumer might require half a year . So kindly look into the above complaints and grievances and take needful actions at the earliest and do not make me register a complaint against WBSEDCL to the Sate Consumer Forum. NB: Same plot HB114, but we have two different floors and separate meter connections, G[censored]nder my name and F[censored]nder my daughter's name Ms. Paromita Biswas Thanks & regards Mrs. Namita Biswas Retrd. RBI Officer +[protected]

Sir, I am Gobinda Chandra Ghara, a new consumer of Nandakumar CCC. I had applied for new connection two years ago. I had deposit Rs.-200/- as Earnest money on 09/04/2012(ref no. [protected]). The WBSEDCL Representative made his inspection on 14/06/2012. I had deposited Rs.- 800/- as House SC Charge and Rs.- 922/- as Security Deposit on 25/09/2012. On 23/08/2014 they had installed a new meter but it is defective. ACCORDING TO YELLOW READING CARD THE INITIAL READING IS 0000(ZERO) WHILE THE METER SHOWS 956 UNITS. So, I request you to take necessary stapes. Thanking you. Yours faithfully Gobinda Chandra Ghara mob: [protected] [protected]@gmail.com

Electric meter was installed in my flat dated 5th May 2014, meter no. B1267385, Service connection number[protected]. I have not yet received any bill inspite of follow ups with these people. I fear that they would send me a bill suddenly with some exorbitant charges and it would also be under higher slab. Please help regarding this issue Following are my details: Name - Rajib Dutta Address - Flat 504, 4th Floor, Block A, Big Sadhukhan Bazaar, P.O & P.S - Rajarhat, Kolkata - 700135 Contact number - [protected]

I, Bibhas Maity, resident of 4/F Old Calcutta Road, Muktapukur, Near Sweeper Qtr. My consumer ID No. is[protected], For last 6 months my Electric Meter was defective, however which has been changed few days before. As my meter was defective the meter reading must be generate as an average bill. In spite of that my bill was generated triple than that average bill. However without delay I have paid my first quarter bill. Please rectify the amount which has been generated early. Thanking You!!!

Dear SIr,

Here I am complaint against your field supply staff Kalyani WBSE who are going to fix my supply point problem, they came to visit against complaint but not fix the issue every 7 days after we are suffering no power at my residence.


I want it should fix properly, so that I no need to complain after 7 days for same issue. my current complain no is[protected].


hope you will take care of that and fix the issue permanently.


my id is[protected], kalyani .

sir i am a consumer of WBSEDCL, BAGNAN-II ES .I get connection on 30/10/2013 meter no landis L2906825 service connection no[protected], company takes four time riding but still now i did not get any electric bill, I also complain in office at bagnan II on 14/08/14 but still i did not get any response .

DEAR SIR/ MADAM, I pankaj Mukherjee from mogra, hooghly want to inform you that, from last 6 month my house metre in my name was stopped working and for that when i and my family member goes to our local office at Mogra for submitting the application, they simply ignore the matter and told us that they aware about it and do the need full in time. But it already 6 month over and still now it not replace and due to that i have to pay excess amount of Rs 1600 per month which was very high payment for me and my family to manage. So i heartly request you to please take the immediate action and allow us a suitable bill for alive. I onces again request you to please take an immediate action and ask our local office to serve us a positive service without any harrastment. Thanks in advance. With Best Regards Pankaj Mukherjee CONSUMER No :C194313 SERVICE CONNECTION No : D-28665 CATAGORY : A(DM-R) CONSUMER ID :[protected]