Western Digital — address for hdd replacement

Address:Mumbai City, Maharashtra

Hi..My name is sharanjeet kaur and i am facing problems with my external hdd. I checked it with DLG and its showing bad sectors. Now this hdd i had bought from a vendor in my hometown and now i am living in another city. I want to get it replaced as its in warranty but i can not go to the same vendor to get it replaced. Can anybody tell me where can i send this hdd directly for replacement. My current city is Mumbai
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Complaint comments 


Hi Sanjeev,
I’d like to check with you, is the HDD working properly? Is there any message when you try to access the drive? Could you give me some more details about that? For the meantime, you may refer to the link below that helps to identify if the noise or sound is normal.
If the sound is abnormal, and your product is still under warranty, you may proceed for an RMA.
For RMA service, you may refer to the below link:
Before you proceed for an RMA, I would suggest you to transfer all important data in the other HDD.
Hope it helps.
Hi Sharanjeet Kaur,

Based on your post, If you found some errors or bad sectors on the drive you may replace it.

You may register the drive and send it for RMA from our website.

Before sending it for replacement kindly check the warranty of your drive.

Here's the link for the RMA:


Make sure you have a copy of your important data in any case.

Hope it helps.
Thanks...Can u tell me a bit about online data backup
Hi kaur B,
Online backup is a strategy for backing up data that involves sending a copy of the data over a proprietary or network to an off-site server. Which helps you to protect your data in case of any loss or damage to the hard drive.
Hope it helps.

I am sanjeev. I want to complaint regarding my green drive. Whenever system ON or restart drive was giving me tik tik sound. Now in these days it give me a grinder noise. Please replace it.
Hi WD,

Thank you for your quick reply. My HDD sound under the catogary in your link. So, I will procced for replacement.

Can you please share the contact of Customer service?

And I already made my backup day by day. Thanks for asking anyways. :)
Hi Sanjeev,

I am sorry to hear about it. For your information, you can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team:


Hope it helps.

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