[Resolved]  Western Digital — hard drive not detected

Address:New Delhi, Delhi

I have Western Digital 500GB HDD. When i connect my HDD to the computer it does not detect. I also tried going to Disk Management but do not get the option of "Change Drive Letter and Paths...". It only shows properties and help... Please give me a solution
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Aug 14, 2020
Complaint marked as Resolved 
Western Digital customer support has been notified about the posted complaint.
Complaint comments 


Hi jack7959,
I am sorry to hear about your issue, based on your post I would like to know whether it's appearing in Device Manager or not?
I'd suggest you to reinstall your HDD's drivers from the Device Manager.
You may also try to update the firmware of your drive from WD using the below link.
You may try your hard drive to connect to another system.
You may also try to use another USB cable to connect.
You may also try to run the Data Lifeguard Diagnostics from WD to test the drive for problems.
You may also visit the link below to fix the issue with the drive.
I hope it will help you.
Thanks. It was a great help in solving the issue.
How to check the warranty of hdd. Is it from the date of billing?
Hi jack7959,

I am glad to hear that the issue is resolved. For warranty, it depends if you have registered the drive with WD on the website or not. If you have, then the warranty will start from the date of registration. But if you didn't register at the time of purchase then you have to provide the bill or receipt of purchase to WD for the warranty registration. The best way to this would be to call the customer care line.

Here's a link to read more about the warranty services policy


Hope it helps.
Hi lincon_wd... The software "Data Lifeguard" that u had mentioned in ur post will work on other hdd's also or only for wd hard drives. Actually i have 1 more hdd of hitachi..and its running very slow form few days. I want to check it for errors but i am worried if i run data life guard for it, my data doesnt get affected or erased.
Hi jack7959,

I hope you are doing good, the Data Lifeguard Diagnostics cab be used for other drives. It will not erase any data on the drive.

Also try to increase free space in the hdd by deleting some files you don't use. It will help you to increase the life of HDD and you may get the better transfer speed.

Hope it helps.

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