Western Digital — Hdd not recognized on win xp

Western Digital — Hdd not recognized on win xp

R rahul vishwas from Ludhiana, Punjab

Hi..I have western digital external hdd of 500 gb which i am using it on my laptopt with windows 7 and its working fine. but when i connect it to my pc with windows xp, it does not get recognized. Although i can see it in disk management and hdd spins also, but its not shown in my computer explorer. How can i get it recognized there. i have important data to copy from my pc to hdd. Was this information helpful? No (0) Yes (0)
Western Digital customer support has been notified about the posted complaint.
4 Comments	Share
Submit Close

Related Western Digital reviews

View all 243 Western Digital Reviews

Comments

Western Digital Customer Care

Verified Support

Hi rahul vishwas,

Based on your post, I am pasting a link below which shows exactly the same issue as yours and the cause for the same. It has the detailed description on how you can resolve the issue:

http://products.wdc.com/support/kb.ashx?id=ZIN3Qn

Hope it helps.

rahul vishwas

from Ludhiana, Punjab

Thanks for the useful information. The software mentioned in the the link, DLG, is meant only for wd drives or can be used on other drives also.Actually i checked my samsung internal hdd with it, and it showed the results also. Is it ok to use it for other drives also, or it can cause some problems for other hdd's due to compatibility issues?

Western Digital Customer Care

Verified Support

Hi rahul vishwas,

Thanks for your reply, the DLG is built to test any brand's hard drive as long as you are using it on a Windows PC. It will not have any bad impact on the hard drive. This software can further improve the performance of the drive. So there is no harm to use it for any other brand's hard drive.

Hope it helps.

rahul vishwas

from Ludhiana, Punjab

Thanks for your kind help. The software DLG has proven very useful for me. Is there any software for making my hdd password protected?