[Resolved] Western Digital — WD 2TB Hard Disk sent for Warranty Replacement but still not received | |||
Western Digital has confirmed the Receipt of my Defective 2 TB Portable External Hard Disk for RMA #85956439 under Warranty Replacement. Since one month they are telling me everyday that I will receive the replacement product the next week as they are out of stock, but I'm still waiting for the shipment. I need the drive urgently as I have some very important data I need to backup. Please give me the drive within a couple of days or at least give me a refund so that I can buy a new one. Was this information helpful? | |||
Complaint marked as Resolved
Western Digital customer support has been notified about the posted complaint. Verified Support May 11, 2015 Western Digital Customer Care's response Hi chiragjn, I shall reach out to you via private message to obtain more details about your issue. Regards DK_WD Verified Support May 11, 2015 Western Digital Customer Care's response Hi chiragjn, I'm sorry to hear about, the experience you are having with regards to the delivery of the replacement. I will be escalating this to the Service Delivery team to look into your issue immediately. I shall reach out to you via private message to obtain more details about your issue. | |||
 5 Comments | |||
Comments
Fortunately, I did receive it on time.
HI chiragjn,
I am glad to know that you got it on time. Feel free to contact me in case you need any assistance from WD.
Hope it helps.
Lincon_WD
I am glad to know that you got it on time. Feel free to contact me in case you need any assistance from WD.
Hope it helps.
Lincon_WD
WD hdd not showing
Hello, Suddenly today my western digital hard disk is not showing i have windows 7 and it is showing that there is a usb cable attached but the hard disk is not coming up in 'my computer' plz helpwarranty Replacement
DEAR SIR/MADAM, PLEASE TELL HOW TO I REPLACE MY WESTERN DIGITAL HARD . PLEASE KINDLY MAKE SURE AS POSSIBLE AS SOONCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I am sorry for responding late, may I know have you received the replaced drive until now or not? If not, I'll try to help you to get the replacement. I am waiting for your reply.
Lincon _WD.