Whirlpool India Complaints & Reviews

We Got Whirlpool Magic Chrome 6th sense model on April 2010. The model has been stopped from production since last few years. The AC stopped working with E4 error. Raised a compliant with the Whirlpool Customer care req no- cn[protected] for the same. The AC mechanic attended the machine and intimated us that the indoor unit motor (YYW series) is currently not available in the market and asked us to reach the customer care with the original AC purchase bill so that they with come up with a option to replace the machine. On reaching there we were informed the AC will be taken for meager 5K or less and will be given a option to choose from the model they offer us. In place replacing a motor which is worth 2 to 4K we were forced to replace the whole unit which will cost us somewhere not less than 30K.

my fridge whirlpool Refrigerators proton 220 clx plus(cubic wine : date 010811 ..Sl no INA[protected] ff235s ADW66AK is not cooling.. we maintane one time before 2 - 3 months.. But now it is cooling.. Compliant is not solved.. We paid 1500/-that time pls help

The worst customer service if wanted please contact whirlpool!!! 6 months I wait for your person keep calling" I will send my person sir in 24 hours" when the person comes he gets an incorrect stu[censored] Again i call & keep calling then I get a response the model replacement is not available!! You guys really are the worst ever!!! Thanks to Whirlpool for ever!!

sir i had bought a refrigater from m/s karam electronics patiala on 17/01/2011 the fridge was defective complaint was lodged to distributor rs sales came to our house and repaired my fridge and charged rs 300 but after some days fridge was giving the same problem distributor is not attending my problem plz look into the matter and solve my problem my phone no is [protected]

I am purchase Whirlpool Fusion Refrigrator model no:Royal 113904s dated 9/10/2009.unexceptedly our refigrator pcb not working.your authorised customer sevice center told me that we need to change that part.company dont have the policy to repair that part will you please tell me that any policy like this is exist or not. thanks

Whirlpool MAGICOOL 1 TON AC Remote Sensor Board not working since installation Purchased Whirlpool MAGICOOL 1 Ton AC on 26th April, 2015. After repeated follow ups with Whirlpool and respective dealer (TMC - Begumpet - Hyderabad) technician came for installation on 30th April, 2015 (after more than 48hrs). After complete installation of Indoor and Outdoor Units, informed Remote is not working, hence temperature and other features cannot be controlled. For the Copper Piping, Puff Covering was not done properly, most of the part was left uncovered. On requesting to cover the remaining part.. Received the bitter response that - neither dealer nor the company (Whirlpool) will provide extra puffing.. I understood that dealers do not have the minimum courtesy to make the customers happy. After several follow ups on the same and next day, another technician from Dealer visited the site on 31st March, again done his inspection and informed - it was not the problem with Remote - but with the Remote Sensor Board on Indoor Unit. He informed - Technician from Whirlpool visit on next day and confirm the problem, will indent for the spare part and may replace in 3-4 Days. Technician from Whirlpool Visited the site on 1st April, done his check once again and confirmed - issue is with Remote Sensor Board. He want to carry the board to his service center, get it repaired and replaced. On my protest not to remove the board from the brand new unit, he returned back to his service unit without the board. Don't understand the service approach of a big company like - Whirlpool in a big city like Hyderabad. Why don't they keep the spare parts ready to resolve the issues immediately or at the earliest to delight the customer. Really I had undergone severe agony for the past 6 days. Received most irresponsible answers from different people from both Dealer and Whirlpool. I could not use the brand new AC - right from beginning. I want the Indoor Unit to be replaced with New Unit, not the Remote Sensor Board replacements.

complaint of non functioning on 20.03.2015 to[protected].After much hardship one turned up on 24.03.2015. He unscrewed four bolt and reported that there is lot dust stained.So valve has to be changed it will cost Rs.700/ My wife complained of immense sound while spinning., Immediately he made the spin to run and said that the wh0le pulley set including two baring to be changed it will cost Rs. 4300/- Now need not change the valve.Now I raised doubt regarding valve.He said it will automatically work if you changes the pulley set. After that he asked for an advance of Rs.2000/- for purchase of spare parts.I paid Rs.500/- as an advance.Is it trust worthy to ask for advance..So I asked him to come and attend the work on saturday .In order to check whether he is changing the spare parts or not. He never turned up. I made a call twice but not attended.On 30.3.2015 a call received from Shri Murugan designated himself as manager and said today they will attend and asked for convenient time.I asked them to come at 6.00pm No one turned up All other domestic work to be attended by me postponed to another day.Atlast on 31.3.15 two person reported at 6.30 p.m.and charged Rs.TSP set Rs.4300/-Soap Rs.225/- and netRs.50/- Total comes to Rs.4575/-I paid Rs.4075/- after deducting Rs.500/-paid by me as advance.Again not functioning on 1.4.2015.I made a call .Attended and charged Rs.700/- towards Tarhmotor.(Changed) Ipaid for that also.Todayi.e on2.4.2015 it is not functioning.So in total I have spent half of the cost of the machine.Even then it is out of order. Now I made a call to the attender Shri S Vignesh..([protected]) to change the remaining spare parts left out by him.Very good service and the tacties you are following to sell your spare parts by changing one by one on each day so that the so called valuable customer will not apt for others..I am fed up with your worst customer service..Today one customer going out of your goodwill umbrella.. If it continues your product will be no more. Please wake up. Goodluck

Dear Sir, I bought Whirlpool FF 350 Elite with extended warranty in the year 2006 but I have gone through so much trouble that after 2 months the fridge cooling problem has started.. Every single component of the fridge have been changed, Compressor, Thermostat etc. Kindly do something in resolving the problem. Raman Sareen [protected]...

I have created the complaint due to the problem of slow moving of washing motor and water leakage from spin to wash tub with SR no.DL[protected] where they recommend to take machine to workshop and charged 2700 RS for it half of the problem was solved but leakage problem still remain then i locked another complaint with SR nos. DL[protected] and the same falsely closed claiming that my house was closed again i raise another complaint with SR no.DL[protected] which still no resolve even after making so many reminders. And customer cares harassing me. I have also sent a e-mail to "[protected]@whirlpool.com" but no action was done. Kindly check and advise why whirlpool not providing the customer service????? Kindly revert on my e-mail [protected]@rediffmail.com

Hi, I lodged a service request 2 days back for fully automatic washing machine repair (SR number- DL[protected] which was not draining water. The service representative (Nitin, from Vikas Refrigeration Works, Rohini, Delhi, the authorized service agency) came and inspects the machine and discovers that the drain motor has problems. Asks for a change in drain motor and a replacement cost of Rs. 1550 in addition to the service fee of Rs 340/-. We paid the service fee and asked him to get the drain motor. The next day he comes with a Chinese used old part (photo attached) and tries to fix that in the machine, we took notice and stopped him and asked to him to get new original part. Later he came with a newer piece of the same Chinese company (in an open Whirpool packing). We refused to use that part and asked him to get a seal pack GENUINE drain motor. In the meantime we got an inspection done locally and to our surprise (or say horror) the mechanic said that the motor is perfectly fine and a small socks was stuck in the outlet that was causing problem with draining. We tried to reach out to Vikas Refrigeration to check but no one answered my call and later he switched his phone off after hearing us. I have raised the issue with Whirlpool help desk but have not received any update on it. This is a case of misleading and fooling a customer which just wants genuine spares. I would request the agencies to please inspect and take necessary action against the service center. Also request Whirlpool to refund my service fee of Rs. 340/- as the vendor they sent was fraud and the additional Rs. 250 I spent on getting it working from a local guy. Its Whirlpool's responsibility to ensure genuine service otherwise they don't deserve premium service charges.

I bought refrigerator from Viveks in last year march 2014. I am facing the problem with thermostat from 4 months onwards.We thought it is button issue.for safety I tried to call customer service center from march 2015 but it is disconnecting automatically [protected].After that I sent Email to them on 23rd march. Now they are saying warranty time is expired.now it should repaired on chargeable basis. But in the provided book they mentioned 9+1 year of warranty to Compressor and 4+1 year warranty to remaining parts. I tried to contact seller as well as customer service center.no one is responding properly.

I, MRS.ASMA .HASMUDDIN.SHAIKH. is writing u the complaint letter to draw your request towards replacing of are washing machine. We have requested the main branch from where we have purchase our machine but sadly we are unable to recieve a quick response.We have taken the machine in 2013. And we or trying to contact the branch of whirpool from the month of may but we are recieving mainy excuses such as changing the parts of machine, changing the detergent powder, use for washing the clothes, etc. So. I, request you to please give me a quick response of replacing the machine inquisitively waiting for your reply. And i am ready to charge how much fees as you like. But i want my replacement. INVOICE NO. - CM / 064349 MODEL NO.- 14018 DELIVERY DATE :- 11/04/2013 EXPIRY DATE:- 14/4/2015

noise occuring the machine and it has been purchased only in the month of august and there is a horrible sound with the motor when the technicians came to service that they said it will be replaced within a week and nothing has been done. Inspite of having the machine we are washing our clothes manually which is a mental torture to us. kindly attend to this

SINCE LAST LAST THREE WEEK MY REFRIGETRATOR PROBLEM IS NOT SOLVED FROM SERVICE DEPARTMENT WHICH AUTHORIZED BY WHIRLPOOL NAME:COMFORTKOOL I HAVE ALREADY MAIL TO [protected]@WHIRLPOOL.COM AND [protected]@WHIRLPOOL.COM BUT THEY CANNOT SOLVE MY PROBLEM. THE DETAILS I MAIL WITH ATTACHED RECEIPT WHICH THEY HAVE MAKE RECEIPT OF PAYMENT FROM LAST OF BANDRA EASTAND THERE CURRENT OFFICE IS IN KALINA, SANTACRUZ EAST, EVERYTIME I ASKED THEY TELLING IT IS ON THE PROCESS BUT TILL NOW MATTER/PROBLEM IS UNSORTED, ITS FEELING VERY DIFFICULT TO STORE THINGS, ENGINEER TELL THEIR IS INTERNAL LEKAGE IN THE REFRIGERATORS BEFORE THEIR REPLACE MY COMPRESSOR ALSO KINDLY DO THE NEEDFUL, AS SOON AS POSSIBLE

I MADE THE PAYMENT FOR THE ANNUAL MAINTENANCE CONTRACT FOR 2 YEARS. VALID FROM 30TH SEPTEMBER 2014 TO 29TH SEPTEMBER 2016 FOR Rs.4700/-. I MADE THE CHEQUE OF THE SAME AMOUNT IN FAVOUR OF RAGHUVEER ENTERPRISES, THE SERVICE CENTRE. AS IT WAS MENTIONED IN THE CONTRACT AND THE COMPANY SITE. THIS CHEQUE WAS GIVEN TO THE SERVICE ENGINEER ON 24TH MAY 2014. AND IT WAS ENCASHED BY THE CENTRE IN 2 DAYS. I DID NOT ANY DOCUMENT FROM THE COMPANY THEN. PLEASE FIND ATTACHED A SOFT COPY OF THE AMC. AND NOW, I GET A MAIL IN MARCH 2015, SAYING THE CONTRACT IS FROM 28TH FEBRUARY 2015 TO 28TH FEBRUARY 2016!!! IT ALSO SAYS WHAT IS COVERED UNDER THE CONTRACT AND THAT INCLUDES THE MOTOR TOO. BUT MY WASHING MACHINE MOTOR WAS CHANGED ON 9TH MARCH 2015 AND I WAS CHARGED Rs. 650/- FOR IT!!! I DID NOT EVEN GET A RECEIPT FOR THE SAME!! THE ONLY AIM OF WHIRLPOOL IS TO CHEAT CONSUMERS!!! THE PRODUCT IS A DEFECTIVE ONE. I'VE HAD SERIOUS PROBLEMS WITH IT FROM THE FIRST YEAR. AND KEEP PAYING FOR SOME PART. SOME PARTS HAVE BEEN REPLACED TWICE!! IT BREAKS DOWN EVERY MONTH. AND THE SERVICE CENTRE IS ALSO OUT TO CHEAT CUSTOMERS. THE CALL CENTRE HAS TERRIBLE EXECUTIVES, WHO DONT EVEN UNDERSTAND BASIC ENGLISH OR HINDI MOST TIMES!! WHIRLPOOL IS A FRAUDULENT COMPANY. AND I WILL BE SUING THE COMPANY FOR ALL THE MENTAL HARASSMENT AND ALL THE CHARGES THAT I'VE PAID.

I gave a service complaint( on 7/3/2015) to Whirlpool regarding my refrigerator (Model No 12107) which does not have cooling effect though the compressor is working. My complaint No received from Whirlpool India is SR No CN[protected] Till now the problem is not yet solved. The toll free service is also not responding.

I have bought a fully automatic washing machine model w/m royale 6512SD WINE CROME from one of your dealers in Bhubaneswar M/S Kalinga Sales vide invoice No. 5718 on 7th March, 2015. Now on the day of installation, one of your company's Sales guy by the name "Rajguru" who is placed at that particular dealer came to install the product and without giving a proper demo he just fitted the inlet pipe and went away and sold a stand to us for Rs. 1050 the same day. On the next day mornng the inlet pipe came out by itself and when we called u that guy 3-4 time to come and help us, but he didn't come. Next day, 9th March I tried to tighten the inlet pipe with a screw drive and it got stuck. Then my wife used the machine in the afternoon and then the machine after 25 minutes o[censored]se, started vibrating very rapidly causing the inlet pipe to detach so strongly that it broke-off. I stormed into the dealer's store and there one of your service staff helped me and registered my complaint. Then after 2 hrs one of your service partners in the city visited my home and saw the flawed installation and a wrong stand being installed. He helped to remove the stand and he fixed the problem by replacing the inlet pipe. Now the service partner advised me to return the stand to the guy "Rajguru" and take a refund. When I called up that guy and asked him for the same, that man refused and started hurling abuses at me, threatened me of dire consequences if I complained about the . Is this the kind of ordeal that I expect to go through when I deal with your company??? I want a written apology from that rat, else I am spreading this post on various media. ‪#‎sucksbigtime‬ ‪#‎whirlpoolindia‬ ‪#‎shameful‬

We are already complained to The Chairman, M/s Whirlpool of India Ltd., Whirlpool House, Plot No. 40, Sector 44, Gurgaon – 122002, Haryana You corrupt in Chennai Customer Care in collusion local contractors are not sending people for maintenance calls and are not remaining the AMC. Terminate them and put competent people in place. Otherwise you would be soon closing your business in Chennai. My email: balasubramanian.[protected]@gmail.com Ph:[protected] (P.BALASUBRAMANIAN)

i own a whirlpool w/m PL 860H platinum, purchased from trivandrum non csd station canteen on 12/04 /15. It developed complaint (UB) and the same was reported on telephone No[protected] on 11 feb. Again on 13 feb complaint was noted at the above No. Since no complaint No. was given, i insisted for a complaint No. which was not given. The name of the assistant on tele was Mrs Ambika (as told by the assistant on tele). Hhowever no one attended to the complaint till 20 feb. thereafter i took the toll free No. from internet and contacted[protected], who registered the complaint and gave complaint No. CO [protected].The service engr (Mr Sreekumar) came on 21 feb and told that he will come on 23 feb and take the W/M to workshop. Since no one came on 23 feb i contacted the service engr. He expressed his inability sine some one else is to do the job of getting the W/M to workshop . i am with out W/M for over two weeks . Kindly do the needful at the earliest.

Sub: Unsatisfactory and poor service rendered by Authorised Service Centre technician (Mother's Home Care, Madipakkam, Chennai91) of Whirpool, . Ref: My complaint service request no. CN[protected] / Customer satisfactory Code 407 dated 18th Feb'2015 I have registered a complaint on 18.2.15 for service of my refrigerator (Service Request No. CN [protected], Customer Satisfactory Code 407). One technician from Mother's Home Care, Madipakkam, Chennai 91, turned up stating that he is coming from authorised service centre of Whirpool. To my shock he did not undertake any service the refrigerator as per my complaint but stated that refrigerator is working fine and I need to pay Rs. 350/- as service charges. I requested him to do the general service of my refrigerator and also check why the power consumption is abnormally high i.e. 4 units per day as against normal 1 unit to be consumed. His response was that I should not contact Whirpool directly at their helpline and instead call him in his personal mobile number after few days and he will come and replace the spare parts which will cost Rs. 1500/- or so and I can pay the charges directly to him. However, I have finally paid Rs. 330/- and got a receipt for the same. I was shocked and doubtful on his behaviour of the technician for the following reaosons; 1) Why he did not bother to do general check up and service of the refigerator for which I had made a complaint with Whirlpool. 2) Without doing any service and on seeing the refrigerator working fine he immediately demanded for paying Rs. 350/- as service charge and after telling him that Whirpool had stated that Rs.337/- would be the service charge, he agreed to receive Rs. 330/- as service charge which is contradictory to his initial claim of Rs. 350/-. 3) Why should the technician request for not contacting Whirpool directly in helpline and instead requested to call on his personal mobile for changing the spare parts? 4) If at all the spare part needs to be changed why didn't he do it in the first instance itself? and trying to postpone it by requesting calling him in his mobile no? Under this circumstances, I feel it is the duty of the senior personnel at Whirpool to clarify on the poor service meted to me by charging Rs. 330/- by your authorised service centre without doing any service and also trying to extract further amount by requesting me to call the technician in his personal number after few days. Thanking you, With regards V Kumaresan