Whirlpool India Complaints & Reviews

I have purchase a fridge 08/10/2014 after three months( 12.02.2015) the fridge is complaint. I register a complaint 12.02.2015 and the number is CO [protected] and the same day i inform my retailer. The whirlpool technician is coming same day some parts is replaced but the fridge is not working and the next day another techinision is coming some parts replaced but my fridge is not working. My fridge complaint is first is working after the first auto cut off then not working. kindly i request to you solve the problem immediatly Thaking You yours faithfully SAJEESH R Mob: [protected]

Hi, I have Whirlpool Washing Machine which is not working since October 2014. Logged complaints they come and changed the electronic board. But still the same problem persists. I have paid AMC till 13th September 2015. No response from Whirlpool servicing centre after so many follow ups. Today also I logged a complaint, details are below. HD[protected], Customer Satisfaction Code 308. Please suggest way forward. Thanks, Anki [protected]@gmail.com

myfridgemodel pym1-13/[protected] ina machine fire dameged my house so action in fire service in damegen ina things 2lakes so legal actives ina consumer court pls immeditely acton ina complaint noMR[protected].23/01/2015, MR[protected], 30/01/2015 BY ADVOCATE K.KANNAN, M.A.B.L

I am havng a 310 ltr single door whirlpool refridgerator purchased on 12.1.2006. In 12.7.2013 I changed the compressor as it gone immediatey after 7 yr warranty than in Jan 2014 my fridge stopped tripping and ice forming stopped, than I contacted D.S.Services Raipur, ;which is Whirlpool India's customer care at Raipur Chhattisgarh, they said problem in thermostat and they changed it in 12.1.14 and charged Rs.610, after a couple of week again the same problem began, than again i contact them they said to pick the fridge at there workshop and said fridger is not working and need to be change, i said ok. they changed it and charged Rs.2835+Rs.300 rickshaw charge. Again smwr in June the problem starts and again they said compressor pipe leakage and again it was repaired n they charged Rs.1200 for recharging gas. Now last week again the same problem started and again i called them and after calling several times they respond 4days ago and they said gas is choked and then Mr. DS Dewangan stopped picking my phone, and one of his worker always gave only assurance of tomorrow. I am very harrased by this attitude. SHISHIR GUPTA [protected]

I want to replace the burnt circuit board of my 13-14 year old ice magic refrigerator .its model no is WRHA252G20.I want to know the cost of it.Since the model is very old if i dont get any new circuit board waht is my alternative. With regards, Yathish [protected]@rediffmail.com

Name : Karunambaran S Address : Sagar, Ramapuram, Thannimoodu P O, Trivandrum, Kerala. pin code 695123 Phone no : [protected] I am having a washing machine ( WHIRLPOOL 123 650 si model no 12202). Before 5 months it get damaged and the control panel has been replaced by the service center and assured a warrenty of 6 months from then. But now it is again get damaged. I had registered a complaint but till now the service center is not attending the complaint.

Its been long time that the refrigerator is not in working condition . Repeatedly have told for service but no response at all and the person came not able to execute the problem . Its high time to take action or else i need to ake action and would not recommend in my circle for your product due to the service problem. We are facing severe problem and if not solved in near time then would take severe action against it.

-harsh toshniwal
[protected]

In April 2014, I registered a complaint about my double door fridge to Whirlpool. The fridge wasn't cooling. An engineer turned up and after three or four sittings gave me a bill of about Rs 4000 after changing a couple of parts. Meanwhile, he broke the temperature control panel on the door of the fridge. Since then, and several calls later, the engineer hasn't been able to replace the part. My last call was about 3 or 4 months back during which we had a baby. These many months later I decided to call customer service to register a complaint. They gave me the no of their service centre head. After speaking to this engineer, who has left the company, their response is to ask the particular engineer to make the payment since he was liable. To top it they say its my fault that I didn't lodge a complaint with their customer service sooner. My question is...how can a company with such poor customer treatment be trusted? I am deeply hurt and advise everyone never to purchase a Whirlpool product.

I have Whirlpool RO system installed at my Residence. I have signed the AMC for my RO in March2014. The day of signing the AMC, the motor of RO went faulty and I have paid for it to be replaced and same time I have paid for the AMC too. The whirlpool service partner Millennium service, Gurgaon has come for the service. As per the AMC terms, all the filter cartridges was supposed to be changed and the service partner was supposed to visit the system and do the preventive system maintenance to prevent any damage. The day of signing AMC, the service technician has replaced 3 cartridges and not replaced other three (3) saying he does not have in stock and will replace in a week time. It was told to us that you need not call Whirlpool; you can directly call us for any service. Anytime we come near to this area, we will visit the site and do the service. This is almost a year now. Whenever we call, the phone does not respond. Today we witnessed some issues with the system not delivering water and called all the numbers shared with us from Millennium service but no number found responding. Finally, I logged the call with Whirlpool and the service technician visited and replaced the pending cartridges and asked to pay for the membrane which has been damaged due to lack of maintenance and the same was confirmed by Ajay Dibakar from Whirlpool service center with compliant no-HR[protected] dated 27th Jan at 3.43PM. I would like to raise concern, why should I pay for the membrane which is damaged due to lack of support from Whirlpool as per the agreed terms in AMC, and why should I pay the AMC if my due cartridge is getting replaced almost after a year of my payment and there is no preventive maintenance is carried out due to which the system is affected.? I am being charge another Rs.2700/- for the membrane which has been damaged due to lack of maintenance. Is it an ethical practice from Whirlpool service? How can a company like Whirlpool involved in such poor customer support and support the service partner even being a defaulter, not meeting the terms of AMC ? Regards Prasant [protected]

I have Whirlpool RO system installed at my Residence. I have signed the AMC for my RO in March2014. The day of signing the AMC, the motor of RO went faulty and I have paid for it to be replaced and same time I have paid for the AMC too. The whirlpool service partner Millennium service, Gurgaon has come for the service. As per the AMC terms, all the filter cartridges was supposed to be changed and the service partner was supposed to visit the system and do the preventive system maintenance to prevent any damage. The day of signing AMC, the service technician has replaced 3 cartridges and not replaced other three (3) saying he does not have in stock and will replace in a week time. It was told to us that you need not call Whirlpool; you can directly call us for any service. Anytime we come near to this area, we will visit the site and do the service. This is almost a year now. Whenever we call, the phone does not respond. Today we witnessed some issues with the system not delivering water and called all the numbers shared with us from Millennium service but no number found responding. Finally, I logged the call with Whirlpool and the service technician visited and replaced the pending cartridges and asked to pay for the membrane which has been damaged due to lack of maintenance and the same was confirmed by Ajay Dibakar from Whirlpool service center with compliant no-HR[protected] dated 27th Jan at 3.43PM. I would like to raise concern, why should I pay for the membrane which is damaged due to lack of support from Whirlpool as per the agreed terms in AMC, and why should I pay the AMC if my due cartridge is getting replaced almost after a year of my payment and there is no preventive maintenance is carried out due to which the system is affected.? I am being charge another Rs.2700/- for the membrane which has been damaged due to lack of maintenance. Is it an ethical practice from Whirlpool service? How can a company like Whirlpool involved in such poor customer support and support the service partner even being a defaulter, not meeting the terms of AMC ? Regards Prasant Ray [protected]

Im CHANDRASEKAR from Madurai, Tamilnadu. I bought whirlpool fully automatic Washing Machine 652d NXT on 9.11.12. Now the machine in under fault. Company service personals came and check the machine told BOARD FAULT and it will cost around Rs.4000. The machine crosses only 2 years and 2 months. Warrenty period for the same is 2 years. Just only after 2 months after the warrenty period the board is fault. The board fault only because of MANUFACTORING DEFECT. NOT MY THE CONSUMER. It is a very big expenditure for the consumer. I made complient again through their e-mail and they reply CONTACT THE SERVICE PROVIDER. I want the solution. Thanking you My mobile no:[protected]

I debjanii khanra from kolkata. Purchased a front loading wasproblemg machine on10.11.2014.The front loadingreplace is broken.we londged a complaint . Complain no KL[protected].and engineers was sent on 30th Dec 2014.They said drum would be replaced if possible.but in this 3yrs front loading mashine already out of matket.it has been a3weeks till we have the problem. No one response.my question is can any company withdraw their modle Explore1055 .Now i want exchange my Explore 1055 LCS.but whirlpool company is not responding .pl look After this matter

I bought a Whirlpool Neo chill fridge just 2years back (2013 - Oct). Three weeks back it stopped working and i raised a complaint. One service engineer came and visited our place. He said that compressor has to be replaced and gas has to be filled. In 2 yrs, compressor is gone!! Service engineer left saying he will come back. After that, i got a call from service center informing me that Compressor will be replaced free of cost because it is within warranty period. . And, I only need to pay some 3000 bucks to replace the gas. (I bought the fridge for around 30K and now for some fault from their side, i need to pay 3000. ) After that call, no response from Whirlpool. Its more than three weeks now. In between i made multiple calls to the customer help line to check the status. After multiple reminders, they said they will come tomorrow to fix the problem. Very bad experience with customer care / Service engineer and the Product as such. I don't advice anyone to buy Neo Chill refrigerator.

The following sequence of malfunctions of Whirlpool helpdesk, service personnel & Whirlpool authorized service Centre for alerting the prospective buyers: 1. As my Whirlpool Refrigerator(FF350) stopped cooling, I lodged a complaint with Whirlpool helpdesk ([protected]) vide Service Request No. DL[protected] dated 29.12.2014. 2. Pinnacle Service personnel visited my residence on 30.12.2014 (though back- dated as 29/12/2014 for reasons known to Whirlpool)and after checking the Refrigerator, said though the compressor is working but it is taking more current and requires replacement. He also insisted paying the full cost of compressor replacement (Rs.7500/-) in advance. Generally the repair is attended first and then billed by all renowned manufacturers and customer is not compelled to pay any advance. 3. Even though the compressor was functional, in view of the urgency of repair and advice of the service personnel deputed by the Whirlpool, it was requested to him that if he can provide the original compressor (Brazil make Tecumseh Model 1390, S.No.69106/BC) then only we will pay a token advance of Rs.1500/- only. The Whirlpool Authorised personnel promised to install the same, endorsed it on the service Voucher No 19344 dated 29/12/2014 in the work description above the part description column and left after we paid the money promising to come next day. Scanned copy of the same SR Voucher is attached for your reference & record. 4. Again only after pursuing with Whirlpool Helpdesk, now a Whirlpool person (different from the one who promised to replace with the same make & model compressor) visited on 31/12/2014 (which is again back dated to 29/12/2014 on voucher No 19875) with a box containing not the original promised make & model but a Chinese make compressor from which even the sticker of MRP and other details had been peeled off. Despite of our protest he insisted that the make promised has stopped manufacturing and went ahead with the replacement. He thus has decamped with away our original working compressor (Brazil make Tecumseh Model 1390, S.No.69106/BC). 5. Even after installing this Chinese Compressor, the Refrigerator did not work. Now he said the sensor is not working and replaced the sensor as well with a spare readily available with him! Even after replacement of the sensor, the Refrigerator did not start cooling. Now he said the capillary is choked and did something and the Refrigerator started working. He took the balance amount of Rs.7240/- making it a total of Rs.8740/- including the advance already paid. When asked to supply an itemized bill receipt for the repair carried out and paid for, he said tomorrow, the office is closed due to New Year; he will deliver the same on 02/12/2015. He also advised not to load the Refrigerator for next 24 hours for testing. The itemized bill for the repair has not been handed over to us till date (12/01/2015). 6. The Refrigerator stopped working within the 24 hours test period without even loading and we again lodged the complaint with the Whirlpool helpdesk ([protected]) with the SR No. [protected] dated 02/01/2015. Now an authorized whirlpool person again visited on 02.01.2015 from the authorized service centre and said only Whirlpool service engineer who replaced the compressor will diagnose. We kept on pursuing with the helpdesk for the repair for which we had fully paid to Whirlpool without any receipt and took paid leave from our office for two days for 05th & 6th Jan 2015 to get it attended. No body turned up on these two days. 7. Even after escalation to the customer care executive with the Whirlpool helpdesk Mr. Purshotam Singh on 07th, 8th & 9th Jan 2015, there was no resolution and my Refrigerator continues to be faulty for more than 15 days now even after unnecessary replacement of working compressor & sensors and payment of Rs 8740/- to Whirlpool. 8. After having failed in repair of my Refrigerator in umpteen efforts by contacting the Whirlpool helpdesk([protected]) for the last more than 15 days, it was now requested to return my old working compressor (Brazil make model 1390, S.No.69106/BC) and refund of the amount paid so that I may arrange the repair from other sources in the market. 9. They have not repaired my Refrigerator after charging an exorbitant amount for which they did not give any receipt, decamped with my working imported compressor and now nether returning my imported Compressor nor refunding the amount charged. From the above, it is evident that Whirlpool authorized service persons enter the customer premises with the intention to coerce and cheat the customers. They are untrained & unprofessional in carrying out any repair worth the name. They carry out the repair by hit & trial, vanish with the costly original serviceable components by suggesting their unnecessary replacement, do not furnish bill for the repairs and thus harass the customers.

I Rajani Badrinath, from HAL area, Bangalore, purchased a Whirlpool master mind Refrigerator S. N. INA[protected] Model No. 12886 on[protected]. The Refrigerator got a problem of cooling and on the bottom area there was no cooling and upper area there was substantial cooling. This problem is from last two weeks i.e., fro dec 2014. I lodged a complaint at the customer care with complaint no. Bg [protected] and a technician Mr. Imtiaz from Authorized Service Centre attended the complaint and told me that the some board is not working and he will get a new board from company. next day he came and replaced with other board, surprisingly which is not a packed board. he tried for some time, and he told me that he received a defective board from company. He said we have to wait till the company send a new board. i asked him to put back our old board, so that the fridge will work(at least upper part is working properly and down part has not sufficient cooling). he said he is putting the old board and after some time he said the fridge is not working. finally the problem was worsen and now i cant even switch on my fridge. it is gone completely. he said once the new board comes, the problem will be fixed. now, they are not responding to my calls, its been 5days now, each and every day technician will come on the same day. I was working from home or putting leave for those people and they are least bothered to give me any response about the new board. I spoke to the so called manager Jeffrey and he said whirlpool don't have the stock for the board. I am confused how come a big company like whirlpool does not produce that particular boards. I called to the toll free customer care again and they said the complaint status is still open. They are also saying that your warranty period is finished and you cannot question the whirlpool people. i agree that the warranty period for other parts has finished whereas the warranty for compressor is still there because its only 3 years 9 months old fridge. Please let me know, if the warranty is finished means why your technician touched my fridge and why he made it worse. Please tell me what I need to do now? The manager, technician both are not responding to my phone. You are requested to take necessary action for my refrigerator problem at the earliest. Rajani Badrinath [protected]

Report on whirlpool washing machine SURESH B LAWRENCE SCHOOL QUARTERS LOVEDALE OOTY – 643003 TAMIL NADU PHONE: [protected] Dear sir, This is to inform you that I had purchased whirlpool washing machine(white magic) in the year 2007 from Big shop, ooty, Tamil Nadu. I am extremely sorry to report the following regarding the washing machine. My friend advised me to buy whirlpool washing machine which is standard and popular among the washing machines. • Day 1, When the demo person unpacked the box and started installing the machine, the water circuit was not working. He replaced the same in the next day. He installed and gave demo and went. • When we started using in the next day, an abnormal noise came and the same was reported to customer care center. Some one from whirlpool came and reported that the four rods which supports the drum to be changed. He replaced the same in couple of days. He also advised to buy a stand. We purchased from him which costs Rs. 1000. • Though the requirements are met, When the machine reaches to rinse and spin, machine started moving from the place resulting the breakage of water tube from the water tap. It so happened some time that machine jumped out from the stand. Finally we had to stop the machine and half washed clothes were to be taken out. This was also reported to whirlpool service center. • A person from whirlpool service center, coonoor came and analyzed the complaint. I asked him for the change of machine as there are a lot of complaints from the day it was purchased. He told me that he will rectify the machine. He told that the stand which you had purchased is not up to the mark you may buy another stand which is meant for this machine. Another stand also was purchased which costed me Rs. 1200. You are requested to note that the previous stand also was purchased from your person. You may not believe that we have not washed our clothes up to our satisfaction not even one time as either we had to hold the machine during spin or rinse or we have stop the machine after the wash before the rinse and spin. • He also could not do anything as the same complaint continued. During this process another water tube was also broke as the machine jumped out of the stand. • A report was registered, an service engineer came and he told me that white magic washing machine has manufacturing defect. In this case company must have withdrawn this machine and I should have been given alternate washing machine or suitable arrangements must have been made. Finally I learnt that this is failure model from different sources. • Till date I have not used this machine up to my satisfaction which looks like new. • You may refer all the complaints in your complaint register. I request you to kindly take necessary action which is favourable to me. I strongly believe that company may take necessary action regarding this. I also request you to replace a new machine. Thanking you (SURESH B)

Dear sir, I had lodged one complaint on 12.06.2014 and a reminder on 05.01.2015 regarding malfunctioning of a semi Automatic washing machine of Whirlpool company on email address [protected]@whirlpool.com against Whirlpool Service center through my email ID [protected]@gmail.com, after repeated complaint on whirlpool toll free no from 06.11.2014, 11.11.2014, 19.11.2014…….& 02.11.2014 onwards. Technicians attended 4-5 times but failed to detect reasons and solve problems regarding malfunctioning of my washing machine. Since Whirlpool service Center has recovered Service charge of Rs. 680/- but not solved my complaint and kept my complaint pending from 2 months. The detail texts of my complaint send through email on 12.06.2014 are:- Complaint against your authorised Penguin service centre Ajay Kumar <[protected]@gmail.com> 12/6/14 to helpdeskindia Please refer to my complaint no.[protected]dated 06.11.2014 lodged through toll free no [protected] Regarding faulty function of washing machine cause spots on cloths on every wash. A technician of penguin service centre attended on 07.11.2014 and cleaned washing machine and charged their service fee Rs. 680/-. Then told to call after 2-3 wash if spot appears again by keeping the machine under observation. I called again next week on 11.11.14 when problem not resolved. Then a senior technician named Braun attended and I shown him sample of spot appeared on washed cloth due to fault in washing machine and a meaningless and nonsense advice he gave that to clean 3-4 times more, spot will not appear because this is done after cleaning of machine any given his contact no. to call in next week by keeping machine under observation again . All cloths which were washed after his advice have been ruined because of spots appears again & again. I gave call to Braun on 17.11.2014 regarding the same problem of my washing machine and he persuaded again & again to come with his senior, but not attended. Then I complaint again on toll free no [protected] on 19.11.2014. But only false promise is provided to attend washing machine. On several call on 24.11.14 technician Barun came with his senior Mr. Malay. Mr. Malay also examined every thing as per his wit and told wash again, but same problem appeared. I called again to give reason & solution. He attended on 28.11.14 & 02.12.14 and washed himself but same spot appeared on washed clothes. Finally he told he is not capable to provide proper solution to my washing machine problem and returned back. Till yet neither solution has been provided nor any action has been taken by your end only I am harassed by both customer care & service centre. Therefore, I request you to provide me solution immediately and arrange to provide compensation for wrong service & harassment provided by your authorised penguin service centre, because of his wrong service and advice so many clothes have been ruined and one month time is wasted. Regards Ajay Kumar Address- C-80, customs & central excise residential complex, 179, shantipally, kolkata- 700107 Mobile no.- [protected] The detail texts of my complaint reminder send through email on 05.01.2015 are:- Ajay Kumar <[protected]@gmail.com> Jan 5 (1 day ago) to helpdeskindia Please refer to my complaint lodged on 06.12.14 through email on the subject "Complaint against your authorised Penguin service centre". In continuation of my complaint a technician of Whirlpool named subir Saha with Barun (earlier technician of Penguin Service Center) attended washing machine on about 17.12.14 and admitted after seeing sample of spots on washed cloths that no such fault of my machine he experienced earlier and again washed 2-3 cloths and noticed same spots on washed clothes. Your technician Subir Saha told that it seems spots is very less comparatively with earlier washed cloths because all machine ports have been cleaned and that will not appear after 2-3 wash; If appears intimate me by keeping machine under observation. Now after 2-3 wash same spots appeared again. But no one attended again till yet after giving call to following officials of Whirlpool company:- 1) 1) A call from Delhi office received from your official named Govind regarding my complaint. I reminded him again & again but he failed to provide me solution through technician ends. Because no technician attended to solve my washing machine problem; only promise is given to me. I gave the call to Mr. Subir Saha also. 2) 2) Mr. Govind provided me mobile no. of Mr Surendar Kumar, Area Manager of Whirlpool in the name of solution. I talked to him and he asked for photo of spots appeared on washed cloths through whatsApp and I posted three photo pictures. He told to make attend on 30.12.14. But no one attended and no officials are attending my phone call also. After talking to Mr Surendar Kumar, Area Manager of Whirlpool, it is noticed that Mr.Subir Saha (Technician of Whirlpool) & Mr. Malay (Technician of Penguin Service Center) had stated wrong remarks that mix cloths are washed in my washing macine deliberately with wrong intention to close my issue and tried to suppress their inability. Because, your both technicians washed cotton cloths according to their choice and noticed spots on washed cloths. The same is communicated to Mr Surendar Kumar on phone and told to take strict action against such wrong remarking of above said two technicians. But no action is taken by Mr Surendar Kumar, Area Manager of Whirlpool. Since, I am highly aggrieved with such type of harassment that no solution is provided to my complaint lodged in November 2014. Since service charge has been paid already but service with solution is still pending. Again I reminded my pending complaint on 02.01.2015 through SR No- KL[protected] on Toll free no[protected]. But no action has been taken from your end. Such type of harassment compelled me to go to higher formation/ Consumer forum for seeking justice with compensation. Summarily, I request you to take strict action against Whirlpool Service Center and arrange to provide refund of service charge along with compensation as deem fit under statutory provisions of law. Being a registered service center, they are harassing me continuously from 2 months and their wrong advice ruined my so many cloths and still I am unable to use my washing machine also. This is submitted for justice please. Regards Ajay Kumar Address- C-80, customs & central excise residential complex, 179, shantipally, kolkata- 700107 Mobile no.- [protected]

Dear team, I bought Magicook 20C oven on 14/09/14. After few weeks the oven started problem. Earlier we are able to cook cake in 20-25 mins but now even in one hour it can't get cooked. After several complains(PT [protected]/PT [protected]/PT[protected]) the issue is still pending and service centre employee is saying that it will take more than one hour to cook. Even after one hour only upper part get cook or say burned and inner part are still in semi liquid state. The technician at Muzaffarpur location are non coorporative and the service engineer came are always in hurried. They are just to skip the issue. Hoping this is issue will get resolved soon. --- Pravin [protected]

With subject cited above i registered a complaint my newly refrigerator (doors are not completely closed thats why water formed at inner part in machines) i registered a complaint regarding this matter more than 2 months before no action at your end till date N problem remains same. yours faithfully Sunil yadav [protected]

my whirlpool machine model [WM-FP60 DLX] .my machine is under repair for a month that the machine doesnt takes the water from the water automatically.so please give solution for this problem..As i suffers a lot with this problem so please clarify this problem