Whirlpool India Complaints & Reviews

Hello, I am seeking help for my old parents as they are not getting any service to fix not functioning Washing Machine from last one month. They called the customer care in Siliguri, West Bengal to fix this issue but still the yare not fixing. This issue leads to mental pressure and physical exception's for my old parents. I want 'Whirlpool India' to fix this issue immediately. You can reach my father at [protected] or email at p.[protected]@gmail.com Thanks, Kuntal

Hi, I bought a Whirpool NEO IC Royal 355 (Model No. 20100) on April 23, 2014 from Vijay Sales. Within 1.5 weeks of purchase, I realized that the lower compartment (other than freezer) is over-cooling leading to ice deposit all my veggies and hence all these veggies were perishing very fast. To this effect, I registered a complaint and one of the Whirlpool Technicians (from Pinnacle, Paschim Vihar) came and reset the Thermostat from Level 3 to Level 2 but still the same problem persisted. I again registered the complaint and this time a representative from Whirlpool visited and he took out the entire Thermostat from the refrigerator and made some adjustment. I was so disturbed that a 1.5 week old product was made open and adjustments been made to correct the manufacturing defect. He assured me that the problem is rectified and once I would be satisfied, then only he would close the ticket. But this technician never took any cognizance whether the problem is resolved or not and he closed the complaint ticket. Now after thermostat adjustment, my water is not getting adequately cold. I made it a point to live with this problem but after 2 months of further use, the door of the fridge started making creepy noise. Here I am standing peeved, annoyed and concerned, if all these problems have started cropping up in first year o[censored]se, how far it work for me. I really need a full-proof resolution for this faulty product from Whirlpool. Hope some somebody is reading it.

I have purchased whirlpool ice magic refrigerator from Sathya Agencies, Tuticorin on 26.07.2014. The compressor is not working from 14.08.2014 and the refrigerator could not be used. I have complained to the Tuticorin Service Centre, the mechanic is delaying and therefore I make complaint at Call Centre No.[protected] on 16.08.2014 morning. The Tuticorin Service Centre mechanic with supervisor has come at night 8.30 p.m. and do something to run the compressor and get my signature in a form and told us to call them on 18.08.2014 if the compressor is not run again because they can not find the exact fault. The compressor is not working from half an hour after they make it to run on 16.08.2014. We inform it immediately to the supervisor and he promised to come on 18.08.2014 morning at 10.00 a.m. to check and solve the problem. I contact the mechanic in person at Tuticorin Service Centre and the supervisor by mobile phone but they have not come forward to solve it and I am fed up with their response. I am staying in the house for their presence by postponing my appointment to see doctor for medical treatment in urgent need. I contact the supplier Sathya Agencies, Tuticorin to replace the refrigerator but they do not agree for that. I could not use the Whirlpool refrigerator just 20 days after purchase. Please help me to solve the problem at the earliest.

sir i have purchased a new ac from whirlpool vide invoice no[protected]. dated[protected]. My complaint is that i have been informing the costumer care for the last 2 months about the noise of the outer part and the remote control not working properly. there is a noise of motor and the fan. i did not meet any positive response from the costumer care. the complaint no given to me by the costumer care is[protected] dated 31/07/2014 and ch[protected] dated[protected].

Dear Sir/Madam,

I purchased whirlpool refrigerator on 20/10/2013 from the below mentioned dealer
SONY Electronics,
22-86, A-Square,
BHEL X Roads,
Hyderabad-50

I had an issue with the refrigerator in 19/June/2014.They identified this to be a compressor issues and fixed it after 15days as they were running out of compressor stock.
This created more problems. I spoke to supervisor, they replaced compressor again without any new complaint.However the issue is not resolved yet.
After several follow ups with the dealer/service center, the technician visited and they all are now claiming that it works the same way and cannot be replaced.

I request you to take kindly take up this matter and arrange for the refund my total amount.

Inspite of repeated requests & reminders, after 23th day from registration of my complaint for my frieeze (Within warranty period), There is no resolution against my complaint no. AH[protected] dt. 15.07.14, I am repeatedly receiving the calls only from HO but their is no solution at all. surprise to see the worst services provided by Whirlpool after a assurance of resolution within 24 hours to customers as per documents & huge advertisement and I did not expect this type of service from a worldwide reputed company & it is cheating and misguiding the customers. I would like to request to all my friends/well wishers to avoid any purchases from this type of fraud company who is not committed to customers after sale.

Respected Sir, I had purchased your semi-automatic washing machine serial number INB[protected] model number 12605 purchased on 11-12-12 registered mobile number [protected] by Rana Electronics & home Appliances tilak maidan muzaffarpur vied bill no. 1841. Sir i had made several complaints regarding complaint of my machine which was registered on 19th of July 2014 vied complaint no. 5362 given by your customer care. But sir till date nothing have done from your end. sir previously also in my whirlpool refrigerator also a complaint came i had registered a complaint but in that case also nothing has been done at your end in spite my refrigerator was in warranty. Sir please let me know a company just sell its product giving a false assurance to his customer a 24 months (2 years) warranty after sales because till date i haven't got a single service after purchase in spite my product was in warranty.sir please let me know this time also we have to pay and get my machine rectified. Thanks Regards

This is regarding our purchase of an RO water purifier " whirlpool Purafresh". We booked this product on 15/3/2014 from Good Life, a dealer selling all brands of water purifier in new delhi. The product was installed on 7/4/2014 Ever since we bought this product, after every 15-20 days there has always been some problem in the purifier. We have also done the amc for 2yrs. The problems we have faced in these 4 months are stated below date-wise and the complaint no.: May 2014: Service Request no. DL[protected]: When the first defect occurred on 12/5/2014, we at first contacted M/s Goodlife and informed them about the problem, they told us that as the product being in its warranty period, it’s not their responsibility to give the service, so they told us to contact whirlpool. We then contacted whirlpool and the above complaint no. is generated, then on 14/5/2014, an engineer from whirlpool came and told us that the RO Membrane is defective and needs replacement and this part is not under warranty and have to pay for this part. It was a surprise for us that how come it failed in just one month after installation, the manual says, its needs replacement after 12 months as per the estimated life mentioned there in on the basis o[censored]sage of 15 liters water per day with maximum feed water tds upto 2000 ppm, (we would like to mention here, we are only two members living and our water consumption is less than 6 liters per day and moreover the tds level as tested during installation is 1325 ppm.) when he came to know that we purchased it from M/s Goodlife, his attitude changed, and refused to change the membrane but upon our complaint to good life and then to the senior management, the same (RO Membrane filter) has been replaced at the company's cost, he also told us that since we have not fitted the pre filter element, the RO membrane didn't last long. May 2014: After this we have installed a pre-filter element on 20/05/2014 to avoid any such problem. This pre-filter element is fitted by M/s Goodlife (from where we purchased the RO System) June end 2014: there was another problem that the tank is not filling, it is taking longer time to fill up the complete tank, we again gave a complaint to Whirlpool and the engineer visited and worked on the system and rectified it but he was not at all professional and he didn’t fit properly the complete system, a lizard entered the system after few days of the above mentioned service. July 2014: we again gave a complaint, the same engineer visited and removed the lizard from the system, this time the engineer who came was just like he is about to destroy the product, he was just holding a mobile phone in one hand and the purifier on the other and he didn't fit the appliance properly. July 2014: again we faced a problem of water not filling the storage tank, we gave a complaint on 16th July and requested to send a senior person instead of the earlier one, the same day a senior person visited in the evening of 16th July and found that the post sediment filter is blocked, he cleaned this filter and told that, this is a temporary solution for the time being, he rectified the problem of water not filling the storage tank. July end 2014: we felt that the water taste is not good and not as per the earlier days, it taste like a salt water and again a complaint was given on 01/08/2014, a engineer visited the same day in the evening and tested the water in the storage tank, the tds was around 1200 ppm and concluded that the RO Membrane filter is again a problem and this needed replacement, The engineer didn’t open the system to check properly and he misbehaved a lot, this was our observation yesterday on 01/08/2014. Here again, the engineer said that RO membrane filter is not under warranty and we have to pay for it. Asked the engineer to leave the system as it is and we are completely fed up with whirlpool service. Now after all these events, I as a customer of this product is fed up with the way this has performed in this 4 months of working, I don’t want to use this system anymore and request to take back the system and refund the complete amount with interest or else the whole purifier shoul be replaced with a brand new one.

Dear Sir, My Name is Vikas & we have an 1 Ton Window AC which have been having water leakage problem for the last 2 years. Everytime we complaint to the customer care, Your service engineer to do general service & says that from today we will not have any water leakage problem. We have been complaining about this to the Whirlpool H., O also to take action on the service engineers. But nothing seems to happen. Moreover, we were allotted an Customer satisfaction code to provide to the customer care after the service is done. But we find that the complaining is closed without the issue is solved. Also, we find that the service engineer not attending the call once service is done. Disgusting is the way you people are misleading the customer & by this you are losing out on the customers faith in Whirlpool electronics. Two years & repeated failure of your service team to identify & solve the water leakage issue. It is high time & now if we dont get any solution to this issue, we are going to lodge a complaint against Whirlpool in the National Consumer Court for deficiency in service for which we will make sure that you are penalised. Anyways, my number is:[protected]. My complaint registration Number was: CN[protected]/Dt: 30.07.2014.

I bought a refrigerator of Whirlpool 330 Ltrs Proton in Oct2011 but I have a very bad experience of it. After only 1.5 years suddenly its cooling stopped and the whole system of compressor was changed immediately also refilled gas at my own cost. Ideally this type of mistake should not be there in such a big and costly product of Whirlpool brand but it happened . Now after one year, this time again it stopped the cooling and today I called the service engineer at my cost and found that its Core Board not working and has to be replaced, it costs around 2600/- with warranty of only 3 months, I was shocked and surprised to hear that again and again this product is giving so much trouble to me and every year in the same season it is creating problem. I thought why I bought this type of fridge of Whirlpool brand. I am very disappointed now and have lost faith in Whirlpool products. Every year this piece of product demanding repairing of parts which is not genuine. It clearly implies that this particular piece of product is not OK and Ideally Whirlpool company should replace it with immediate effect otherwise I have to take some action against this issue. this repeat problem harassed me too much and intended me to take some appropriate action against it. The whole piece is defective and it should be replaced with new one immediately.

Sir/Ma'am I have register a complaint from past 7 week for my white magic fully automatic washing machine (model # FSAH801) and this is 3rd time complaining for my washing machine but i have receive any service till date. My machine is not function from 1 1/2 months P.S- A engineer from whirlpool informed me that a part need to be replaced and then till date neither he showed up nor i got any service or response .

I purchased a whirlpool refrigerator on 30th June. It's not cooling at all since the day I purchased it. I called customer care thousand times, every time they promise to send an engineer to resolve this problem. But no one comes. It's been a month. I am cheated by these people. I wasted my lot of money. I need resolution immediately. Service Request Number: GB[protected]

Hi, I am not getting whirlpool washing machine filter past 6month from I have purchased washing machine. Even though I have complained in helpdesk of whirlpool. No response from the whirlpool company email. The dealer is saying that he is not getting any response from the whirlpool washing machine manufacturing company. Problem for me My washing machine struck with deist jam issues, because there is no filter in it. So it is getting damaged. Please do the needful. Thanks & warm regards, mohideen

I have purchased new refrigerator on 11.5.13. Earlier my
Mobile no was [protected] and now is [protected]. The ref was defected
At that time problem was no cooling.I registered complaint on 13.5.13
Comp no ch[protected]. The engineer came and he put gas in it.On same
Day the problem came again.Then i registered complaint again on
15.5.13 comp no ch[protected]. They told me bring your refrigerator at
Service center at service center they he put gas in it. Then the
Cooling again stopped.Then i kept my refrigerator at dealer shop. They
Register a complaint on 25.5.13.On their shop engineer came and he
Replaced freezer, compressor and connencer coil. But the refrigerator
Didn't works. And then on 20.8.13 i registered a complaint. No is ch
[protected]. And till today my refrigerator is not replaced and not
Repaired.Upto 10 days from the date of purchase they repaired 4 times but the refrigerator not worked.After 10 days service center told that we will replace your refrigerator.But till today it is rot replaced. If you will now not replace my refrigerator in next 5
Days.Then i will go to consumer court.This we told to company.

We have proof of sent sms to mr. Pathania service incharge bathinda mob no [protected] screen
Shot of sent sms and recording of service center manager mr.Sachdeva mob [protected] .And recording of mr daljeet chopra care manager whirlpool mob no [protected]

I have whirlpool FF 400 ELITE model refrigerator, I had problem in cooling on 20/8/2012, the service centre advised to change compressor . So they change that on 30/8/2012 and charged 8500, but after 6 month again that problem started... and i call Service Centre, the techenition came and fix that, the same problem started on 15/7/2013, i complained to Service Centre about this they again advised to change the compresor... I have complain against company that, why they are poviding such poor kwality compressor, we cant afford to change compressor every 2 year, because prise of compressor is too much.. The company should solve my problem ... PLEASE HELP ME

We were cheated by whirlpool engineer who works for magic services dwarka fake service center and taken 1690 rs for a fake problem and now they say problem is something else ...customer care complaint is no way pproblem solver Yogesh [protected]

I have purchased a Fridge Model no.- NEO IC305 FCGBS SILVER ORCHID-14426 on 3 of June 2014 from J.J.Electronics, 535D, New Jawahar Nagar, Jalandhar and when the fridge delivered to me I noticed right away that on the front door, there was a dent on the fridge. I have called your dealer for the dent on the fridge, n numbers of time I have called to dealer and then after 40-45 days they changed the fridge on 12 of July 2014, but I noticed that a bottle of water I put in the fridge four hour before wasn’t cold, the fridge is not cooling & freezer is not freezing. The Fridge is not working at all. Water leak in freezer and the ice maker stopped working. The compressor turns on and I can hear it working through the machine but still it doesn’t get cold. Same day I called your dealer about the problem and next day he send service engineer he adjust some setting but still Fridge is not working, stopped freezing and producing ice. I have called several times but no response from the dealer side as well as your company service center side. Now your dealer is not picking the phone and no one is giving me proper answer. I think Whirlpool is a big company & committed for his product and service. Hope that you could look into the matter.

Hi, I am using a Refrigerator of Whirlpool from last 2 yrs. I have logged a problem 4 days back and everyday the Customer Care Executives send the Engineer for the problem but till date I have not received any call/visit of Engineer. I am facing a no. Of problems because of refrigerator. The poor support services of whirlpool proves the Customer is made of two hindi words Cust+mer. Soon I will be filling a case in court also with respect to this issue.

Team, We have bought fridge from whirlpool and we had problems from day first. The company has not taken our case seriously even after numerous calls and request. Please I would like someone to take the action immediately. Please my email address is prashar.[protected]@gmail.com, [protected]

MR. ARVIND MAKATI
Mr. Vishal Makati & Mrs. Hetal Makati
RESIDENCE ADDRESS:
TWIN TOWER CO-OPERATIVE HOUSING SOCIETY LTD. MANISH PARK, A-WING, FLAT NO: 807, 8TH FLOOR, RAJMATA JIJABAI ROAD, PUMP HOUSE. ANDHERI EAST, MUMBAI – 400 093. Maharashtra INDIA .
Tel: 2837 9831 / [protected] /[protected] /[protected] /[protected]. Email: [protected]@gmail.com / [protected]@gmail.com
...
To, Date : 16 / JUNE / 2014.
WHIRLPOOL of India Ltd.
A-204, Kailas Industrial Complex, Mr. Vinayak Maske / Mr. Bhupendra / Ms. Eliza.
2nd Floor, Veer Savarakar Marg, Kind attn: The Regional / Area / Branch Service Sales Manager.
Vikhroli West, Mumbai – 400 079. Tel: 66750337 / 38 39. Fax : 6675 0331. Email: [protected]@whirlpool.com

Ref: Complaint for the defect in newly purchased Whirlpool Refrigerator as per below details.

Model no:[protected] DLX Professional TTM 3S (E12) Product Chassis Serial no: INA[protected]
Original Tax Invoice no: 26861 dt: 23.02.2012. Super Electronics, Borivli (e)
Home Care Plan Application no: HG 06105451 GNF – Proton 3 door 300 Ltr – 24 M
Plan Code: 1023509 Product no: MB/ P / 0712 / 69280. GNF – ONYX.
Extended Warranty Purchased on 23.Feb.2013 Expiry of Extended Warranty : 23 / Feb / 2015.
Paid Rs. 3575.00 vide Receipt no: 3694 dt: 10.10.2012 for Home Care Extended Warranty

Sub : Reply to your Letter Dated : 02nd / June / 2014.

Dear Sirs,
I apologize for the delay in reply to your letter dt: 02.06.2014, as I was hospitalized for 8 to 10 days.

With regard to the above details, Please go through our complaint as below & thereby request for the replacement of the new Refrigerator Door or with New Refrigerator without any Extra cost and legally we are not liable to pay for it.

1) Within 3 to 4 months from the Date of Purchase ( 23.02.2012 ) & Installation ( 14.03.2012 ), the Refrigerator was found to have Water Leakage Problem & thereby we immediately lodged a complaint vide no: MB [protected] DT: 23.07.2012. Your Service engineer visited our home & scrutinized that there was water vapour getting collected on the Rubber Gasket of both the doors & so water was flowing down. Thereafter he closed the Complaint saying that the problem was due to external weather conditions. Lastly, he assured verbally that problem is solved permanently & won’t occur again.

We trusted your service engineer & insisted to give us the Service report for the above problem which u have solved.
But he denied giving it & said it doesn’t require any Service report as it is still under warranty.

2) Not even completion of 24 hrs of solving the above problem, the refrigerator started functioning with Excess cooling. Hence we again complained vide no: MB [protected] DT: 24.07.2012. Your Service engineer visited our home, solved the problem & closed the complaint by replacing the Cooling Tower of a new refrigerator. Again he assured verbally that problem won’t occur again.

As usual, we again blindly trusted him & insisted to give us the Service report for the above problem which he solved. But he again denied giving it with aforesaid statement.
Pg 1 of 3 P.T.O


3) Again within 15 days, after the above visit, the same problem of Water vapour getting collected on the Rubber
Gasket & fungus was seen on the Rubber Gasket & again leakage occurred & complained vide no: MB[protected]
DT: 07.08.2012. Your Service Engineer visited & didn’t have any explanation how to stop this problem !!

The above problem still persist & not yet solved …..

The above 03 Visits within the Warranty period in the 1st year itself from the Date of Purchase of
Refrigerator itself indicates there was some Manufacturing Defect in the Rubber Gasket of
Refrigerator. (Please Kindly make a note of this).


4) Going through the above pain, We thought of going ahead with Extended Warranty Home Care Plan for 2 Years !!, for which we paid Rs. 3575.00 within the warranty period.

5) Recently, we again lodged complaint vide no: MB [protected] DT: 14.05.2014 seeing breakeage of the Rubber
Gasket.Your service engineer visited, he clicked t he pictures of broken rubber gasket & advised that as
the Rubber Gasket Sealing system isn’t repairable, the entire Refrigerator Door is to be replaced with New One.

6) We agreed for the above & ordered for the replacement of the New Refrigerator Door at no extra cost as our
Refrigerator is still valid under Home Care Extended Warranty Plan !

7) Upon the above, when we agreed for Change of door, ironically, we were amused to hear from your Service
Engineer & Consumer cell that the new refrigerator door of the above model is not available in the Stock, now only
Option left out is to be replaced with New Refrigerator by paying 40 % Depreciation on Total invoice amount!!!

The above charge is totally unjustified !! Your Company being one of the leading brand in Electronic goods in India
It’s ambiguous that your company can neither repair the Rubber Gasket nor replace it with new one, nor with the
replacement of new Refrigerator Door, then on what grounds should we bear the cost of 40 % of New Refrigerator ??
We don’t ask you for the New Refrigerator, We only ask for the PERMANENT SOLUTION of the above problem !!

The base Punch is Either you repair the Faulty parts or repair or replace. Whatever you do … our Concern is for
Permanent solution of the above problem without any cost from our end.

8) Your Home Care Extended Warranty Letter & policy clearly states that our plan covers : Compressor, SEALED
SYSTEM, Gas Charging, Capillary, Drier, Relay, Thermostat, Fan Motor, Timer & Thermal Fuse, Visit Charges.

You have cheated us by not repairing the manufacturing defective Door inspite of having valid extended warranty &
insisting us to pay for the entire replacement of the door !! why should we pay when the product has manufacturing
defect & inspite of having valid extended warranty.

But nowhere it’s mentioned that if the Defective part is not in the Condition to be repaired or to be replaced with
new one than the replacement of the entire unit ( Refrigerator ) is to be borne by the Customer @ 40 %
Depreciation of Total Invoice value ??

Pg 2 of 3


SETTLEMENT / RELIEF SOLUTION :

We request you to please take the issue seriously, and resolve the problems immediately either by the replacement of part ( New Refrigerator Door ) or replace with New refrigerator immediately without any extra cost. In case above problems are not resolved, we will be compelled to file complaint with the Consumer Court & Forum for the loss of food, mental agony, harassment, defect in goods and defect in service and all other problems and trouble created to us.

Hope that the top management will take necessary action immediately against the guilty people and will punish them in appropriate manner so that they shouldn’t work in unethical and inappropriate manner in future and no consumer should be harassed by them.

This notice is served to the Company’s Managing Director, all the Authorized persons and other Officials for necessary action. Please keep the copy of this notice for future reference.


MR. ARVIND MAKATI. CELL: [protected] /[protected] /[protected] /[protected].

Encls:
( We have enclosed all the below documents which we have received till date after the Purchase of New Refrigerator & Extended warranty )
1) Tax Invoice.
2) Warranty Certificate.
3) Extended Home Care Plan Letter.
4) Extended warranty Home care Bill of Rs. 3575/-
5) Product Detail Sticker.
6) Your Letter Dated 02 / June 2014 for the payment of 40% Depreciation cost of New Refrigerator.


Pg 3of 3.