Whirlpool India Complaints & Reviews

I purchased a whirlpool refrigerator on 30th June. It's not cooling at all since the day I purchased it. I called customer care thousand times, every time they promise to send an engineer to resolve this problem. But no one comes. It's been a month. I am cheated by these people. I wasted my lot of money. I need resolution immediately. Service Request Number: GB[protected]

Hi, I am not getting whirlpool washing machine filter past 6month from I have purchased washing machine. Even though I have complained in helpdesk of whirlpool. No response from the whirlpool company email. The dealer is saying that he is not getting any response from the whirlpool washing machine manufacturing company. Problem for me My washing machine struck with deist jam issues, because there is no filter in it. So it is getting damaged. Please do the needful. Thanks & warm regards, mohideen

I have purchased new refrigerator on 11.5.13. Earlier my
Mobile no was [protected] and now is [protected]. The ref was defected
At that time problem was no cooling.I registered complaint on 13.5.13
Comp no ch[protected]. The engineer came and he put gas in it.On same
Day the problem came again.Then i registered complaint again on
15.5.13 comp no ch[protected]. They told me bring your refrigerator at
Service center at service center they he put gas in it. Then the
Cooling again stopped.Then i kept my refrigerator at dealer shop. They
Register a complaint on 25.5.13.On their shop engineer came and he
Replaced freezer, compressor and connencer coil. But the refrigerator
Didn't works. And then on 20.8.13 i registered a complaint. No is ch
[protected]. And till today my refrigerator is not replaced and not
Repaired.Upto 10 days from the date of purchase they repaired 4 times but the refrigerator not worked.After 10 days service center told that we will replace your refrigerator.But till today it is rot replaced. If you will now not replace my refrigerator in next 5
Days.Then i will go to consumer court.This we told to company.

We have proof of sent sms to mr. Pathania service incharge bathinda mob no [protected] screen
Shot of sent sms and recording of service center manager mr.Sachdeva mob [protected] .And recording of mr daljeet chopra care manager whirlpool mob no [protected]

I have whirlpool FF 400 ELITE model refrigerator, I had problem in cooling on 20/8/2012, the service centre advised to change compressor . So they change that on 30/8/2012 and charged 8500, but after 6 month again that problem started... and i call Service Centre, the techenition came and fix that, the same problem started on 15/7/2013, i complained to Service Centre about this they again advised to change the compresor... I have complain against company that, why they are poviding such poor kwality compressor, we cant afford to change compressor every 2 year, because prise of compressor is too much.. The company should solve my problem ... PLEASE HELP ME

We were cheated by whirlpool engineer who works for magic services dwarka fake service center and taken 1690 rs for a fake problem and now they say problem is something else ...customer care complaint is no way pproblem solver Yogesh [protected]

I have purchased a Fridge Model no.- NEO IC305 FCGBS SILVER ORCHID-14426 on 3 of June 2014 from J.J.Electronics, 535D, New Jawahar Nagar, Jalandhar and when the fridge delivered to me I noticed right away that on the front door, there was a dent on the fridge. I have called your dealer for the dent on the fridge, n numbers of time I have called to dealer and then after 40-45 days they changed the fridge on 12 of July 2014, but I noticed that a bottle of water I put in the fridge four hour before wasn’t cold, the fridge is not cooling & freezer is not freezing. The Fridge is not working at all. Water leak in freezer and the ice maker stopped working. The compressor turns on and I can hear it working through the machine but still it doesn’t get cold. Same day I called your dealer about the problem and next day he send service engineer he adjust some setting but still Fridge is not working, stopped freezing and producing ice. I have called several times but no response from the dealer side as well as your company service center side. Now your dealer is not picking the phone and no one is giving me proper answer. I think Whirlpool is a big company & committed for his product and service. Hope that you could look into the matter.

Hi, I am using a Refrigerator of Whirlpool from last 2 yrs. I have logged a problem 4 days back and everyday the Customer Care Executives send the Engineer for the problem but till date I have not received any call/visit of Engineer. I am facing a no. Of problems because of refrigerator. The poor support services of whirlpool proves the Customer is made of two hindi words Cust+mer. Soon I will be filling a case in court also with respect to this issue.

Team, We have bought fridge from whirlpool and we had problems from day first. The company has not taken our case seriously even after numerous calls and request. Please I would like someone to take the action immediately. Please my email address is prashar.[protected]@gmail.com, [protected]

MR. ARVIND MAKATI
Mr. Vishal Makati & Mrs. Hetal Makati
RESIDENCE ADDRESS:
TWIN TOWER CO-OPERATIVE HOUSING SOCIETY LTD. MANISH PARK, A-WING, FLAT NO: 807, 8TH FLOOR, RAJMATA JIJABAI ROAD, PUMP HOUSE. ANDHERI EAST, MUMBAI – 400 093. Maharashtra INDIA .
Tel: 2837 9831 / [protected] /[protected] /[protected] /[protected]. Email: [protected]@gmail.com / [protected]@gmail.com
...
To, Date : 16 / JUNE / 2014.
WHIRLPOOL of India Ltd.
A-204, Kailas Industrial Complex, Mr. Vinayak Maske / Mr. Bhupendra / Ms. Eliza.
2nd Floor, Veer Savarakar Marg, Kind attn: The Regional / Area / Branch Service Sales Manager.
Vikhroli West, Mumbai – 400 079. Tel: 66750337 / 38 39. Fax : 6675 0331. Email: [protected]@whirlpool.com

Ref: Complaint for the defect in newly purchased Whirlpool Refrigerator as per below details.

Model no:[protected] DLX Professional TTM 3S (E12) Product Chassis Serial no: INA[protected]
Original Tax Invoice no: 26861 dt: 23.02.2012. Super Electronics, Borivli (e)
Home Care Plan Application no: HG 06105451 GNF – Proton 3 door 300 Ltr – 24 M
Plan Code: 1023509 Product no: MB/ P / 0712 / 69280. GNF – ONYX.
Extended Warranty Purchased on 23.Feb.2013 Expiry of Extended Warranty : 23 / Feb / 2015.
Paid Rs. 3575.00 vide Receipt no: 3694 dt: 10.10.2012 for Home Care Extended Warranty

Sub : Reply to your Letter Dated : 02nd / June / 2014.

Dear Sirs,
I apologize for the delay in reply to your letter dt: 02.06.2014, as I was hospitalized for 8 to 10 days.

With regard to the above details, Please go through our complaint as below & thereby request for the replacement of the new Refrigerator Door or with New Refrigerator without any Extra cost and legally we are not liable to pay for it.

1) Within 3 to 4 months from the Date of Purchase ( 23.02.2012 ) & Installation ( 14.03.2012 ), the Refrigerator was found to have Water Leakage Problem & thereby we immediately lodged a complaint vide no: MB [protected] DT: 23.07.2012. Your Service engineer visited our home & scrutinized that there was water vapour getting collected on the Rubber Gasket of both the doors & so water was flowing down. Thereafter he closed the Complaint saying that the problem was due to external weather conditions. Lastly, he assured verbally that problem is solved permanently & won’t occur again.

We trusted your service engineer & insisted to give us the Service report for the above problem which u have solved.
But he denied giving it & said it doesn’t require any Service report as it is still under warranty.

2) Not even completion of 24 hrs of solving the above problem, the refrigerator started functioning with Excess cooling. Hence we again complained vide no: MB [protected] DT: 24.07.2012. Your Service engineer visited our home, solved the problem & closed the complaint by replacing the Cooling Tower of a new refrigerator. Again he assured verbally that problem won’t occur again.

As usual, we again blindly trusted him & insisted to give us the Service report for the above problem which he solved. But he again denied giving it with aforesaid statement.
Pg 1 of 3 P.T.O


3) Again within 15 days, after the above visit, the same problem of Water vapour getting collected on the Rubber
Gasket & fungus was seen on the Rubber Gasket & again leakage occurred & complained vide no: MB[protected]
DT: 07.08.2012. Your Service Engineer visited & didn’t have any explanation how to stop this problem !!

The above problem still persist & not yet solved …..

The above 03 Visits within the Warranty period in the 1st year itself from the Date of Purchase of
Refrigerator itself indicates there was some Manufacturing Defect in the Rubber Gasket of
Refrigerator. (Please Kindly make a note of this).


4) Going through the above pain, We thought of going ahead with Extended Warranty Home Care Plan for 2 Years !!, for which we paid Rs. 3575.00 within the warranty period.

5) Recently, we again lodged complaint vide no: MB [protected] DT: 14.05.2014 seeing breakeage of the Rubber
Gasket.Your service engineer visited, he clicked t he pictures of broken rubber gasket & advised that as
the Rubber Gasket Sealing system isn’t repairable, the entire Refrigerator Door is to be replaced with New One.

6) We agreed for the above & ordered for the replacement of the New Refrigerator Door at no extra cost as our
Refrigerator is still valid under Home Care Extended Warranty Plan !

7) Upon the above, when we agreed for Change of door, ironically, we were amused to hear from your Service
Engineer & Consumer cell that the new refrigerator door of the above model is not available in the Stock, now only
Option left out is to be replaced with New Refrigerator by paying 40 % Depreciation on Total invoice amount!!!

The above charge is totally unjustified !! Your Company being one of the leading brand in Electronic goods in India
It’s ambiguous that your company can neither repair the Rubber Gasket nor replace it with new one, nor with the
replacement of new Refrigerator Door, then on what grounds should we bear the cost of 40 % of New Refrigerator ??
We don’t ask you for the New Refrigerator, We only ask for the PERMANENT SOLUTION of the above problem !!

The base Punch is Either you repair the Faulty parts or repair or replace. Whatever you do … our Concern is for
Permanent solution of the above problem without any cost from our end.

8) Your Home Care Extended Warranty Letter & policy clearly states that our plan covers : Compressor, SEALED
SYSTEM, Gas Charging, Capillary, Drier, Relay, Thermostat, Fan Motor, Timer & Thermal Fuse, Visit Charges.

You have cheated us by not repairing the manufacturing defective Door inspite of having valid extended warranty &
insisting us to pay for the entire replacement of the door !! why should we pay when the product has manufacturing
defect & inspite of having valid extended warranty.

But nowhere it’s mentioned that if the Defective part is not in the Condition to be repaired or to be replaced with
new one than the replacement of the entire unit ( Refrigerator ) is to be borne by the Customer @ 40 %
Depreciation of Total Invoice value ??

Pg 2 of 3


SETTLEMENT / RELIEF SOLUTION :

We request you to please take the issue seriously, and resolve the problems immediately either by the replacement of part ( New Refrigerator Door ) or replace with New refrigerator immediately without any extra cost. In case above problems are not resolved, we will be compelled to file complaint with the Consumer Court & Forum for the loss of food, mental agony, harassment, defect in goods and defect in service and all other problems and trouble created to us.

Hope that the top management will take necessary action immediately against the guilty people and will punish them in appropriate manner so that they shouldn’t work in unethical and inappropriate manner in future and no consumer should be harassed by them.

This notice is served to the Company’s Managing Director, all the Authorized persons and other Officials for necessary action. Please keep the copy of this notice for future reference.


MR. ARVIND MAKATI. CELL: [protected] /[protected] /[protected] /[protected].

Encls:
( We have enclosed all the below documents which we have received till date after the Purchase of New Refrigerator & Extended warranty )
1) Tax Invoice.
2) Warranty Certificate.
3) Extended Home Care Plan Letter.
4) Extended warranty Home care Bill of Rs. 3575/-
5) Product Detail Sticker.
6) Your Letter Dated 02 / June 2014 for the payment of 40% Depreciation cost of New Refrigerator.


Pg 3of 3.

Sir/Madam. I have a clarification as to safety of Whirlpool 360 degrees from rat bite and its coverage under warranty. I am hereby forwarding you the images of the sheet placed at the bottom of Washing machine. I dont understand the purpose of placing that sheet. It is of no use and in no way it avoids the entry of pests like rats.We would anyway safeguard the machine by placing a mesh at the bottom. The purpose of this mail is to request you to view the image and consider the damages caused to our Washing machine and its repair under warranty. If not it would be a great injustice on us as we have to spend Rs. 6000 even during warranty period for repairs of damages caused due to non-safety in the Washing machine. Kindly consider this and revert immediately. I hope you would come up with a positive response. Regards, Ravi K L [protected] [protected]

Hi, This is to inform you that my Whirlpool Washing Machine is not working. Called up call centre and received service no- MB[protected]. I also have AMC valid till Dec 2012. The issue still remains. Kindly help. My customer ID - MB/C/1110/73181 warm regards, Shivek Dogra cell: [protected]

I Anoj kumar das purched on 27 july 2013 ice magic of 230 L . the machine is not working it does not cool the vegetable box and the water we keep in it.the company has changed the machine on 10 octuber 2013. but the same promble again happen i have complane to the company on 22 april to the end of 18 july 2014 but serives man come and says that i can not make the machine and he touck the machine to the serives center but again the same promblem happen . the whirlphool patna branch incharge pankaj parmar says that he has change the machine now i will not change the machine. and when ever i complaint the coustmer care and they says that your complaint has been close. The serives man does not come to my house and when i am calling coustmer care they says the person shabib alam has come to my house and the updade the complaint with out the satifaction code.The last complaintis on 8 juliy and servives man come on 16 july he repoted that machine is not working and the lower section is 20dec and the name of the person is D. sony if he lies then i have the copy what he as writen. Know i what to my refund back or upgrade my machine to protton 230 L delx and i am suffraing from this and no one leasing for my complaint. if no budy will help me then i will go to consumer cout or G help line.becase the patna branched does not help me. and my add road no 3b1 house no 236f new patliputra colony patna 13 phone no [protected]

Sir, I had purchased a microwave oven, model Magicook20C(Mech) from ESJEE and co Thrissur kerala on 16/6/2014.The above mentioned oven was not working from 13/07/2014 onwards. I booked compliant to whirlppol Thrissur service center on 14/7/2014. The technician has come today ie 17/7/2014. After his checking, he told me some parts of oven was damaged. This compliant was noticed before completing one month from the purchase date . In this situation kindly replace my existing oven, and provide new one. For you reference : Shop Name : ESJEE & CO Thrissu Bill NO : RS 815 Date : :16/6/2014 Compliant Booked on 14/7/2014 Technician checked on 17/7/2014 Thanking you M.L.Inasu Muthupeedika House Varakkara PO Thrissur, Kerala 680325 Ph: [protected], [protected]

Dear Sir, I have purchase a semi automatic washing machine (6.5 Kg) as on 09.03.2014 from my nearest market Mawana Distt- Meerut U.P.). But unfortunately found some problem in this product and i have complained to Whirlpool care centre as on 11.07.2014 vide complaint no.GB[protected] but till date no action taken by your care team. So you are requested kindly take earliest action to resolve my problem. With Thanks & Regards- Om Prakash Shukla Mawana District Meerut (U.P.) email ID- [protected]@gmail.com Mobile -[protected]

my fully automatic washing machine is out of order because of E1 faults. i registered the complain for the same on 12/06/2014 vide complain number IN[protected] but the same was closed without attending the fault.again on 08/07/2014 same fault was registered vide complain number: IN[protected] but still no response. is the Whirlpool customer care services is completely eyewash which is still unresponsive even after 50 days.i had mentioned the same on this forum but to our dismay they are unmoved and are blatantly ignoring it. please suggest what to do next

Dear Sir, I am Mr. Roopesh Pc. Customer using Whirlpool Refrigerator - MODEL GENIUS. I have registered complaint on 07.02.2014 regarding Non cooling of Refrigerator. The service person from Whirlpool - Service centre POPULAR REFRIGERATION, KANNUR attended the complaint. The compressor was replaced and gas charging was done.A total amount of Rs. 2450/- was collected.But the very next day the Refrigerator showed high sound with water leakage from rear end.It was reported on 08.02.2014 itself.But the service person came after 2 weeks due repeated request from my end. They came and adjusted the cooling rate and went away. But the complaint appeared the same dayby evening itself. It was reported, but till now nobody came to resolve the issue. Now service centre is not attending my call also.I am writing this complaint as i am so irritated by the service of Whirlpool. Now machine is producing heavy sound during working time. My compressor is still in warranty. I think the service centre is waiting for my warranty toto expire. I need the machine to be completely ready as soon as possible in warranty itself.The leakage has caused damage to inlet pipe to the compressor and bottom plate ( completely rusted ).i need the inlet pipe and bottom plate to be replaced in free of costas this damaged was caused due to irresponsiblity of Whirlpool service.If Whirlpool is not ready to rectify my complaint, i need the machine to be replaced as soon as possible.Customer Name & ADDRESS : Roopesh P CKALATHIL HOUSEKOYYODE POKANNURContact details:0497 282008498474614809495400084

Hi Sir, I am writing to you after facing so much pain and trouble from the services offered to me by whirlpool service helpline and their channel partner in noida. I am one of customers who is using your home appliances(AC) from an year now. I am facing problems with my AC from 2 weeks now and the problems are yet not resolved. In this 44 degrees of delhi temperature you can understand how difficult is to live without these appliances. My father and myself are hypertension patients and such a kind of high unprofessional behavior from your channel partner(M/s Parihar enterpeises, Indirapuram) and your service helpline has made our conditions even worst. My wife due to this hot weather and the non availability of appliances working courtesy whirlpool service support is sick from a week and is having high fever. After no options left I am writing to you in a lot of pain hoping to see you reverting on this message if you feel humanity is alive.

My washing machine is out of order since 40days with E1 fault. i registered the same at toll free number on 12/06/2014 vide complain no:IN[protected]. Even after my consistent follow up no one turned up to attend and later it was closed. Again on 08/07/2014 i lodged the same complain about E1 fault of washing machine vide complain no.IN[protected].still after 40 days my washing machine is out of order. this ordeal has been posted on this forum also but to our dismay the so called whirlpool customer care people is unmoved.kindly provide some solution or to whom should i approach

CONSTANT PROBLEMS IN Ice Magic Steel Refrigerator F26 Dlx - WHIRLPOOL /REFRIGERATOR-250L

I bought a whirlpool icemagic refrigerator from Madhuvihar Dwarka dealer. no. INA[protected]A00205901B047. From the time it is with us Cooling the main functioning is troubling and every year whirlpool charge for gas filling.
This year too at the start of summer due to less cooling complaint number 80333 dated 01-05-14 registered and company charge service charges and gas filling. within 20 days now cooling completly stopped. complaint number 5517 dt 8.7.14, [protected] and number of complaints refers. one man attandes and pass that next day gas filling person will come. he fills gas and ask again to lodge fresh complaint. 30 days cycle needs second visit charges and from lss cooling now it shows no cooling. mere box.
now the mechanics have started experimenting with the fridge still yielding no results. so i want a replacement of my fridge as i m being harassed for no fault of mine and the defective product was passed onto me.i plan to move consumer court regarding this...
please guys out here, help me, guide me how to go about and seek redressal regarding this
Col Retd Chaturvedi
[protected]

We purchased one referigerator whirlpool 240 ltr. Neo tc255 on 28/5/2014 from sales india private limited bapunagar invoice no. 19002 dataed 28/5/2014 by cash after discount 19650/-
The friz icc has burned on 11/6/2014 when it was in use. Howerver we made comp[laint on 12/6/2014 to sales india p ltd bapunagar. The man approched to home after 5 days and told tol us that company will be replace the referigarator within shor time.The summer season is running and need friz. But there is no replied to us nor changed the friz..

Now we have changed the residence at golden bungalows no 59 near jyoti restaurant in front petrol pump nana chiloda dist gandhinagar.
Mr. Dolaatsingh shekhawat mobile no. [protected].
Please replace the referigerator and do the earliest.

Dolat singh shekhawt
Mobile no. [protected]