Whirlpool India Complaints & Reviews

My washing machine is out of order since 10days with E1 fault. i contacted people of "SMART SERVICE" who had attended same fault on 27.05.2014. and few days later same fault E1 is again appearing but no one turned up. the same has been registered in toll free number also and online also.kindly look up into the matter and resolve the E1 fault .

After me consistent and repeated persuasion, finally people from smart service came to attend pending e1 fault of the washing machine on 27/05/2014. His casual approach to attend the fault was percursory that some fault will appear sooner than latter.Hardly after four-five days of the operation, the same old e1 fault is coming. Again i am busy since few days to persuade same person of smart service to give permanent solution of recurring fault and make the washing machine ok.
From this platform of consumer forum, i would like to appeal to give serious attention to after sale service and make our life easy.

One month back our washing machine was not working and we replaced the PCB. Within one month the replaced PCB( the PCB had a 6 month warranty ) started developing problems. We raised a ticket number on 22nd May. The service engineer came and assured that he will replace the faulty PCB "as soon as possible". Three weeks have gone by, there is no response from the whirlpool technician. Meanwhile we raised another ticket number BG[protected]th June). No one has turned up for even an inspection. Looks like Whirlpool is least bothered in providing after sales service. Please don't commit the same mistake of buying whirlpool products.

My whirlpool fully automatic washing machine is not working properly. On 24th May 2014, I lodged a complaint HR[protected], but without rectifying the complaint, the local service center has closed the said complaint on their own and instructed us to lodge a second complaint as some component of the gear box of the said washing machine is required. On 27 May 2014, I made a call on which I surprised to know that my previous complaint was closed without notifying me/repairing the said washing machine which is till date not working. In the compelling circumstances, I had again lodged a complaint HR[protected] on 27th May 2014. I am facing great hardship due to non-working of my washing machine and local service center are not taking my complaint seriously and behaving in negligent manner which is dangerous to the reputation of the whirlpool brand. They failed to rectify the defects which seems that the model itself has some manufacturing defects.

Hello Sir,
By keeping your goodwill in my mind I have purchased on refrigerator (neo I chill 292 liters) and washing machine on 4th May on 5th may same has been delivered. On 6th may an engineer (Wahid) came for demo and during demo session he broken the air flow nob which was in freezer.
I complained on 6th MAY (complaint no. DL[protected]) after some day they closed this complained with reason ‘wrong address’ and I am not able to understand that how the can deliver refrigerator at wrong address.
I again complained on 21st MAY (Complaint no. DL[protected]) Now I am calling on daily basic with customer care, escalation department, service center and engineer but no one is taking care of this while calling to engineer, he talking abusly and “saying that he will not repair do what you can”.
It would be a miracle if some concerned person read this and do the needful immediately. Or let me know the escalation email id or number which would help

Hello, I am having Whirlpool washing machine. The internal water pipe of the machine is broken since 1 month. We have made several complaints in Whirlpool service center but still the person coming from the company couldn't repair it properly. Every time a person is visiting our place to repair the internal pipe instead of repairing the same they are destroying it. For just a pipe replacement, Whirlpool company is taking such a long time. Our washing machine is in guareentee. Kindly help us in this concern. Thanks & Regards Ameya Pradhan

Ref: KL [protected] dated 01.05.14 and KL[protected] dated 06.05.14 In the name of my daughter (Aditi Sinha Ray)we purchased a REFRIGERATOR (WHIRLPOOL FP 263D PROTON ELTVINTAGE WINE REF) from Great Eastern, Kolkata, dated 19.10.12.Due to a TOUR programmed my Freeze was OFF 15 days. After arrival it was found that cooling system not working on 01.5.14 accordingly above complain are done. On 28.05.14 C.P.C.Board was changed at the cost of Rs.3000/-. NOW QUESTIONS ARE : 1)THE CPC BOARD IS ACTUALLY DEFECTIVE ? 2)DURING DEAD CONDITION WHY IT IS POSSIBLE? 3) TOTAL UNIT (CPCB)CAN DAMAGED AT A TIME? 4) IF THE BOARD IS REALLY DEFECTIVE THAT WILL BE REPLACE VICE IT'S id NO.& spares code no. THEN WHY THE CPC BOARD WAS PULLED OUT AND TAKEN BY YOUR REPRESENTATIVE (THAT WAS NOT RETURNED TILL DATE)? That means actually that was not defective. 5) RS.3000/- TAKEN BY THE BILL OF GOBIND REFRIGERATION WITH OUT ANY PRICE LIST OF WhirlPool CO. IS IT JUSTIFIED? 6) NEEDS TO PIN POINT THE ACTUAL FAULT AS I am a customer of a reputed company like yours. Thanks lot P.C.Sinha Ray on be hap of ADITI SINHA RAY M/no. [protected] Email id: [protected]@yahoo.co.in

I had bought a whirlpool Porton fridge on 2010 november. Since last year i have been facing cooling problems with my fridge for which i had lodged a complain last year at your helpline. I was told that some part at the back of the fridge was not working due to which there was no cooling. I spent 4800 on getting that part replaced.
This year again i am facing that same problem.
I therefore request you to kindly reslove my problem as soon as possible.

I have bought an refrigerator(2 door) in the year of 2010. From last 3 months, it is giving some problem. Water is getting logged at the bottom of the fridge (inside, below vegetable basket). First complaint i have made in March 2014. Some mechanic came and replaced some part. Again in May 2014, the same problem started. The same mechanic came and told that every thing is okay. If still problem exists, we should stop the fridge for 24 hrs, make it complete dry and start again. We followed the instruction, but the problem still persists. I again made a complaint and requested that the same mechanic should not visit as he is not able to solve the problem, but the same mechanic calls me up. Again I called customer care and requested not send the same person. Till now, no one calls me up neither anyone visited. The problem continues... Is this the service provided by Whirlpool company??? Actually Lots of my friends told me that don't buy whirlpool products, service is too bad. I don't believed, and now I am suffering..In times of selling anything or after selling trying to make AMC etc. people from your company keeps on calling...but when actual time for service came, nothing...I am really upset...I am writing this mail in too much of pain and disappointment. If possible, please solve the issue as early as possible. My last Complaint/reference no. is KL[protected].

Dear sir I parches window ac April month & may last month ac motor burn so Engineer come and say the motor out of stock so maxim two weak at this time temp I s very high & my family face in problem so pl s change ac if you no help me so I am going court & i have no pay money .

hi, I need your help, since i have received the most pathetic post sales service for my Whirlpool washing machine I have logged two calls & yet i have not received the service as yet . It has been more than 3 months, i was told that the front door need to be replaced First complain date :- 10/03/[protected] Second complain date :- 13 /05/2014- SR [protected] I have not received any service since then. First i got to hear it is out of stock, hence i waited all this time i made several calls to the help line & the folks from whirlpool listed below Sunil @ [protected] & Srinivas @[protected] all i get to hear is dates & excuses, no resolution till date. I get calls stating they will come in an hour, during weekdays, which makes it impossible to travel back . or promises that they will come on the weekend & never turn up or answer my calls can you ensure that you have this fixed or i would have to check other options since it is pending for sometime I have spend money on laundry all these months, since i have a washing machine & had to make several calls to Sunil & Srinivas .

on 9th may we have purchased new multidoor referigerator, right from the beginning its not working/cooling properly. on visit/check by service engineer replied jack/wiring was loose now it will work fine. Still the condition is same. I am now frustrated by this new referigerator purchesd with Rs 40000 . very disgusting, now I am planning to take help from lawyer if soon no action is taken by the company.

Hi, This is Mazharhussain M. Saiyed From Vatva(Ahmedabad). This is information Complaint number SR number : AH [protected] Customer number : 774 I also call on this number but only one reply from this number "System Was down " Contact number :[protected] I also called within 10 to 15 days but not give suitable reply so please action now. What is this "This is world class company" I don't like this so please take action from this complaint. In this summer I am live without refrigerator. Please action i request thanks and regarding Saiyed Mazhar hussain +91-[protected] +91-[protected]

I purchased a 25 litrs Magic cook 25C microwave in November 2010 from G.V.pariwar, Whirlpool dealer at Haldwani, Nainital, Uttrakhand.The machine stopped working since September 2013. Immediately informed the dealer, after several visits by the service engineer I was told that the Control Panel / Touch Pad and the PCB shall be replaced therefore needs some time to procure the part from the ware house. This went on for over 6 months and even after changing the parts the Microwave had the same problem. The machine was again sent to the service centre for thorough check but it came back un-repaired. Strangely for all theses mails the CMD, service heads were kept in loop over the mails, but to my surprise there seemed very indifferent approach to the entire complaint and its handling. Whether it is being indifferent to a complaint or the company is used to such problems and is aware about the quality of its products. Now since the company is incapable of detecting the fault and repairing it they are offering replacement, where I have to bear the 50% charges of the new Microwave and Rs.1000/- for transportation which is coming to (5895+1000= Rs.6895/-). Harassing us for close a year, phone calls / mails and no standby provided, the company expects me to take this offer.Im highly dissatisfied with their behaviour and complaint handling. By writing to this forum, im hoping to get a favourable solution. Reena Sahni Haldwani, Uttrakhand [protected]

I purchased a 25 litrs Magic cook 25C microwave in November 2010 from G.V.pariwar, Whirlpool dealer at Haldwani, Nainital, Uttrakhand. The machine stopped working since September 2013. Immediately informed the dealer, after several visits by the service engineer I was told that the Control Panel / Touch Pad and the PCB shall be replaced therefore needs some time to procure the part from the ware house. This went on for over 6 months and even after changing the parts the Microwave had the same problem. The machine was again sent to the service centre for thorough check but it came back un-repaired. Strangely for all theses mails the CMD, service heads were kept in loop over the mails, but to my surprise there seemed very indifferent approach to the entire complaint and its handling. Whether it is being indifferent to a complaint or the company is used to such problems and is aware about the quality of its products. Now since the company is incapable of detecting the fault and repairing it they are offering replacement, where I have to bear the 50% charges of the new Microwave and Rs.1000/- for transportation which is coming to (5895+1000= Rs.6895/-). Harassing us for close a year, phone calls / mails and no standby provided, the company expects me to take this offer. Im highly dissatisfied with their behaviour and complaint handling. By writing to this forum, im hoping for something favourable. Reena Sahni Haldwani, Uttrakhand [protected]

Whirlpool has the worst complaint redressal mechanism. i am experiencing it for the second time when the sensor box of 400 litre proton refrigerator is not being supplied by co. since 20th april'14. Call centre gives a mechanical response & several times their system is down. They promise but they dont call back. Whirpool refrigerators with sensor are a failure. Sensor box stops working frequently and there is no option but to change it. Service is outsourced & service centre guys try to give you second hand sensor box. Co.is least bothered what is happening. I made the mistake last time of not disposIng this hopeless product with hopeless service on OLX.

I bought a whirlpool A/C on 7th April and its found out to be defective. Whirlpool Engineer came and saw and recommended for replacement. More than a month is over and yet to get the A/C replaced.The issue reported to all level from customer care to Area Salas Manager to Dispatch department. Their behaviour is horrible as if they are doing a favour. Full payment was made at the time of purchase and the summer is gone when the A/C was required.

Really sorry to say that the worst After Sales Service setup witnessed by the undersigned in Consumer Durable Industry in India. Neither the Call Centre officials reply the correct information, nor seems the officials who control the email complaints lodged on " [protected]@whirlpool.com. . Ihave been in touch with your call centre ( at No. [protected]) in the Last week of March or 1st week of April and lately on 2nd May three times in a day and the answer given by the representative on all times was " System is under upgradation and to call after half an hour" and that half an hour never came and thereafter wrote the mail on 3rd May but no reply. This shows the strength of After Sales Service Setup of Whirlpool India, a subsidary of Whirlpool USA. I had purchased Whirlpool split Air Condition 1.5 Ton on 24th June, 2013 and till date not even a single after sales service provided by the company till date. CHOPRA [protected]

Within 5 months of buying a machine that costs 25, 300/-, the machine conks off suddenly. Snehanjali Electronics, Amboli, from where the machine is bought, lodges the complaint a day later than the day of complaint. And then comes the shock! For a new machine in the market, the AUTHORISED SERVICE CENTER DOES NOT HAVE SPARE PARTS IN A CITY LIKE MUMBAI. And we get this reply only after calling the personnel each time. We ended up going to Snehanjali Electronics who did not even have working numbers of the customer care. After spending 25 mins, they tell us the same thing Whirlpool India told us. Why should we wait for a week for service even in warranty period ? Just because we do not have an option ? This has lead to serious mental torture and monetary loss. I would really advise never to buy from Whirlpool again. And do not try Snehanjali either because all they both do together is start the blame game. The concerned person at Snehanjali even asserts that spare parts sometimes take upto 15 days to reach the destination. In 15 days, when a person can travel the world, today, a spare part takes 15 days just to travel from FARIDABAD to MUMBAI for a new machine model (If it was obsolete and 6 - 10 years old, we were even ready to understand the argument they put forward) ???? !!!

I had purchased a new 262 litres Whirlpool refrigerator on 17th April 2014 from Dawar’s Open World, Jacobpura, Gurgaon after spending 30000/-. The refrigerator details are: - Serial No.- [protected] - REF NEO IC275 ROY 4S SAPPHIRE EXOTICA WP The fridge was delivered to us with a broken ice tray. I had registered 3 complaints with Whirlpool customer care regarding this but each one was closed without any action being taken by the service center team. - First Complaint - The first complaint regarding this issue with service no. HR[protected] was registered on 30th April 2014. Subsequently an executive visited my residence the next day, simply noted down the part number and left without changing it. This complaint was closed by the service center with a silly reason that we did not pick the phone. - Second Complaint – Was registered on 5th May 2014 with Service No. HR[protected]. This was CLOSED without informing us and without resolving the issue. - Third Complaint – Was registered on 6th May 2014 with service no. HR[protected]. This was again CLOSED without informing us and without resolving the issue. - I have registered another complaint today by sending an email to [protected]@whirlpool.com but I do not expect anything new given their history of throwing my complaints out of the window. I had switched from LG to Whirlpool thinking high about this brand, but the way we are being treated shows that Whirlpool is no different than other brands who are only interested to sell their product and then forget about the woes of their customer. Can't we expect a better service even after spending a whopping amount? What else is expected from a customer? BR, Dayanand Bhardwaj Gurgaon.