Whirlpool India Complaints & Reviews

Hi This is Venkat from Chennai, I purchased a whirlpool Refrigerator on 30-Oct-2013 by seeing the Diwali offers in whirlpool web site, i went to one the dealer S.C.Shah & Company Pvt Ltd - OMR Road - Thoraipakkam- Chennai - 600 096...i Paid 5000 rupees advance and remaining 16000 i paid at the time of delivery of the Refrigerator...i didn't receive the Revlon gift hamper & also the Scratched Card Gift Hamper at the time, they told that no stock available at this time we will give you once we received from whirlpool...

I continuously approached the S.C.Shah & Company Pvt Ltd to get the Revlon Gift Hamper and Scratched Card gift hamper from 31-Oct-2013 onward …finally on 29-Nov-2013 i got the Revlon Gift Hamper Only...on the same day i scratched Card also, in that Scratch Card gift hamper I got 2800 rupees worth of gift hamper….
From 29-Nov-2013 onwards I am running behind them, but till today I didn’t received the Scratch Card Gift Hamper worth of 2800 rupees…
Every time S.C.Shah & Company Pvt Ltd saying the same story that they didn’t receive the scratch card gift hampers from whirlpool….i given a call to whirlpool head office India and customer care also ……but no use…
I dropped 3 emails to whirlpool India ( helpdeskindia) but no use…no response…3 months over I am still waiting to receive the Scratch Card Gift Hamper ….but I don’t when I am going collect this one….
I take this issue to the management of S.C.Shah & Company Pvt Ltd – Chennai- also; they are not at all responding on this issue…the staffs are laughing on Customers at the end….
One Request to all never and ever visit the shop like S.C.Shah & Company Pvt Ltd anywhere in India
It should not repeat with any one….any family…..
Thank You
Regards
Venkat
[protected]

Sir, My Whirlpool Refrigerator, model no 10846 not getting Cooling. I complained many times, but the service center person is unable to rectify defect properly.My Fridge is in Warranty period.A proper person may kindly be sent to my below given address immediately. Dr.G.Ramachandra Rao Flat No.404, MS-9, Sowmya delux, Nehru Nagar, Kurnool-AP mobile no [protected]

Dear All, This refers to SR numberDL[protected] which I have received after logged a complaint at Whirlpool care. Service engineer has come and said that compressor to be replaced. Company provides 4 years warranty on compressor and I bought it on Apr2012. As advised by your service engineer I need to pay Rs. 2030 for Gas refilling charges along with some parts. I am not agree to pay Gas refilling charges as compressor is under warranty. Regards, M.Q. Alam [protected] [protected]

Dear Sir 1. I have a FF400 Whirlpool fridge which got defective and I registered a complaint Vide DL [protected] on 28 Dec 2013. The service engineer from Star World Services visited the house and the same day Changed the Module and Bio metric sensor Costing Rs 2700 and 1350 respectively. In addition I paid visit fee of Rs 400. In all a total of Rs 4500 was paid vide their receipt no 383 dated 28 dec 13. The service Engineers told my Mother who attended to them that the fridge will now become Alright and therefore she gave the satisfaction code to them. 2. The Fridge was not cooling in the refrigeration section and the same defect remains till date. Again the complaint was registered on DL [protected] and then again as DL [protected]. the Engineer has come twice and put warm water in the fridge in order to open some blockage, but that has not solved any purpose. 3. My fridge is not operational ( the refrigeration section) as on date. I want to know when I have paid and changed what ever was told by the engineers why are they not attending my complaints. I have spoken to the Toll free no and the owner of the service provider I have been told that the damper is defective and that the spare is not available. I am stuck now????. Also i also have a doubt now on the defect rectification procedure as "Was the change of the modules worth Rs 4500 really required as the fridge continues to remain non ops". 4. Can you guide me as to Whom I should address this issue in the management as I intend to take up this issue to the highest forum in the company. warm regards R S Wadhwa

Dear Sir 1. I have a FF400 Whirlpool fridge which got defective and I registered a complaint Vide DL [protected] on 28 Dec 2013. The service engineer from Star World Services visited the house and the same day Changed the Module and Bio metric sensor Costing Rs 2700 and 1350 respectively. In addition I paid visit fee of Rs 400. In all a total of Rs 4500 was paid vide their receipt no 383 dated 28 dec 13. The service Engineers told my Mother who attended to them that the fridge will now become Alright and therefore she gave the satisfaction code to them. 2. The Fridge was not cooling in the refrigeration section and the same defect remains till date. Again the complaint was registered on DL [protected] and then again as DL [protected]. the Engineer has come twice and put warm water in the fridge in order to open some blockage, but that has not solved any purpose. 3. My fridge in not operational ( the refrigeration section) as on date. Now the engineers and the service firm has also stopped responding. I want to know when I have paid and changed what ever was told by the engineers why are they not attending my complaints. Also i also have a doubt now on the defect rectification procedure as "Was the change of the modules really required as the fridge continues to remain non ops". 4. Can you guide me as to Whom I should address this issue in the management as I intend to take up this issue to the highest forum in the company before lodging a formal complaint in the consumer forum. warm regards R S Wadhwa

We had purchased above mentioned product from Ezone on 24/03/2012 (bill attached). In October, the switchboard of the microwave oven stopped functioning. We contacted your service centre on phone and talked to Mr. Nilesh on 15/10/13 (No.[protected]/[protected] and explained our problem (Complaint no. MB [protected]). The service centre representative visited us and said that the said parts are not available. It has not been much time since we purchased the product and still parts are not available. Presently, we are in great discomfort due to this situation. Kindly arrange to replace the defective parts or the whole oven itself. Kindly consider this complaint on urgent basis. We have mailed at [protected]@whirlpool.com and [protected]@ezoneindia.com several times since Octber but no satisfactory reply has been received by us. I regret to inform you that still there is no solution provided. I have sent 7+ emails and the matter is not closed yet. Is this matter taken sincerely? I get a call from E-zone post emails sent. End of the call i am left with false assurances. Previous e-mails, contain all the detail of written communication. One of the solutions provided by Ezone was buy back for Rs.1000/- only. Is this a scrap? I fail to understand. I need a solution. Please resolve this at earliest. Or I would be forced to take action against this. FROM SAILESH CHHEDA [protected]

I lodged my complaint to provide ice tray of Whirlpool Refrigerator- Ice Magic on customer care center of Whirlpool Refrigerator on 08.12.2013 and 04.01.2014 vide SR no. GB [protected] and GB [protected] respectively. It is surprised that the mechanic refused to supply ice tray due to stop of production of this model.Without provision of ice tray, the refrigerator is of no use. I purchased Whirlpool Refrigerator based on their reputation in the Indian market. But now I realized that the company made false commitment at the time of selling their product.

Please look into the matter and arrange to supply ice tray immediately failing which I shall approach to consumer redressal forum.

I purchased Whirlpool washing machine around 1.5 months back from snapdeal.com. The product delivered was faulty and its dryer is emitting electric shock. This problem is being faced continuously from the date o[censored]se. Thrice the engineer has come but the problem is still the same. I guess snapdeal sells faulty products under discounts. I want the action to be taken at the earliest and if the problem cannot be solved I want my money back or the product replaced.

We have purchased whirlpool washing machine professional on dt-10.4.2011 from future value retail . it was defective washing machine . company could not demonstrate the machine . we complaint to whirlpool service incharge of odisha region . inspite of solving or problem a misguided and misbehaved to us . for which we take the help of consumer court . after that company exchanged the washing machine ( sport 1072 CB sport blue ) demonstrate the same and assured us same warranty from dt-10.4.2012 . again the machine became out of order . in the month of august 2013 we complaint to whirlpool company after that Durgadevi enterprise ( the service agent ) recevied the washing machine from us on dt-26.9.2013. regarding this matter we have also discuss with the service agent and serviceing incharge of whirlpool company. we came to know that spare part are not available, the company stopped the production of this type machine . since 10.4.2011 we have sufferd a lot . presently the washing machine is with Durgadevi enterprise.we request the company to return or money RS 25116.00 or whirlpool semi automatic washing machine with other item of whirlpool product with in the above amount ( and other expenditure we have made for getting justice ) .

Whirl pool washing machine is giving trouble every now and then .If I have to get it repared it today, it is going to Rs. 4000 of reparing expense on top of price of washing machine in 3 years use. And people are cheating here. First they asked me to change the PCB, when before 3onths machine stopped worikng. It costed me Rs. 2000. I got it changed and then after that all of a sudden there was big vibration and it caused my machine to jump and the lid of the machine came out and broken. I called customer care and engineer from the service station came and said needed to change suspension and new lid. It will cost me Rs 1500+1600. When I said them I do not want to spend 1/3 of cost of machine just after 3 years. And that is also without guarantee that next month there will not be any new problem with this rubbish machine. They Said they will give me discont and will charge me Rs 1800 . Big discount ...Rs. 3000 to Rs 1800. Wow.. Then Ithought about checking the price of these parts out side the company .And it was said it will cost around Rs 1500. I really feel like cheated by the company any service centre. I asked for the replacement of the machine, as every now and then if one has to spend this much money without any guarantee..why one should by branded goods ? I will say never buy a Whirl pool washing machine.

The two front leg supports got broken at home and I requested replacement rom the company. The refrigerator is under guarantee. I lodged complaint on 28th October 2013 and was given complaint number 15363. Nothing happened and I rang up regarding the same and I was another complaint number 07132 on 11th November, 2013. As on today, that is, 23 rd November, nothing has been done.

I had bought a Whirlpool Microwave oven, Model - Magicook-2G (Elec) on 9 jan 2011. After Six months while cleaning the microwave oven, I got the 'removable glasscover of the door of the appliance' got broken. Since then I have been trying to get it repaired by getting a new glass cover, but the response of the customer care had been so negligent that I have stopped using the appliance and packed it. Now I don't even use it. I had alomost call more than 25 times the actaul customer care including escalation but all had been waste. It is disheartening to continuously try for something and getting nothing. Now I am least interested in Whirlpool products because of pathetic response of your customer care. Anyway by just having another attempt through this forum I want to make sure that everyone should understand the actual the reality. I have attached all details.

Just before Diwali, the WhirlPool Professional Fridge (by no means a cheap one) broke down. The person came and seemingly repaired it...it just shut down again. This time for good. Ofcourse, they could not say when they could put it right because the spare part (a PCB unit) was to be procured from Pondecherry.It has been 10 days since. Ofcourse, in between we got embroiled between the two service agents. We had signed up with Shree Enterprises (who took the cheque from us) while SSR Engineers were supposed to service us. When asked about the delay, we were informed by Shree Enterprises that we must take up the matter with Mr. Whilpool as they are the ones who actually took the money from us!!! wonderful. And, Whirlpool calls itself a consumer products company. This is totally unacceptable. Meanwhile, we spent a Rs. 13 K and got ourselves a small fridge to tide over the matter. An American Company can be so callous to consumer requirement. They outsource customer service (the most important part of consumer product) to one agency who then outsources it to another... Not sure where the buck really stops. What can be done?

From

P.V. Chandy
Arcadia, Doctors, Lane
U.C.C. P.O.
Alwaye, 683102.

My whirlpool refrigerator WRN32RGG3 bought about 9 years ago developed
cooling problems in-September 2009..The service staff from Jayem
Associates, Whirlpool Authorised Service Centre, Alwaye, who checked
it stated the problem to be the faulty motor of the cooling fan. The
fan motor was replaced at a cost of- Rs.2400. The cooling problem was
not solved. The senior mechanic who came next said the
Damper-Thermostat and the Timer had to be replaced. This was done
after taking the fridge to their service centre, at a cost of Rs. 2500
plus transportation charges. We have spent a total of Rs. 5180 on
useless repairs. Inspite of all this, the problem was not solved.
Another senior mechanic who came next said the problem could be due to
insufficient gas .After a lot of phone calls and arguments, it was
again taken to the service centre. After a few weeks they stated it
was working perfectly, and brought it back. But the poor and faulty
cooling still persisted, and the fridge became practically useless.

The service staff were still not able to identify the fault. They
refused to admit that there was something wrong .We did not expect a
reputed company like Whirlpool to treat customers in such an
irresponsible and callous manner.


1. Ice did not form in the ice tray. The temperature in the upper
freezer chamber remained at 1degree Celsius.
2. The thermostat in the freezer is fixed at a particular position. It
cannot be changed to “cooler” to make ice.
3. Uncooked fish and meat kept in the lower freezer chamber remained
half frozen, and could not be used for fear of food poisoning.
4. The cooked food stored in the body spoiled within a day, as the
temperature in the chiller and the lower shelves stayed in between 12
degrees and 14 degrees Celsius

After suffering for around 6 months, we brought in another mechanic
who identified the problem immediately.

The so-called authorized experts had fixed the fan the wrong
way, preventing proper cooling-After replacing the fan and fixing it
properly, the fridge works well.

But will the whirlpool service station or the company compensate for
the money spent in doing needless repairs by utterly irresponsible
service mechanics? doesn't the company have any responsibility in
appointing well qualified and honest mechanics?
This has given very bad publicity to both Whirlpool brands and its
service station.

We have bought the fridge from vijay sales, ulhasnagar, on 31.12.2011for rs.19500/- they gave us fridge with dent on body which we never used and they replaced with another one . the day we bought it has been giving us many problems there is constant leakage of water, which their engineer from pune also couldn't rectify in between twice their mechanic changed the censor then ultimately they agreed that this problem can not be rectify, because there was some manufacturing defect in it till date the floor is always spread with water which comes out of fridge.I have all the record of email which that company sent. agreeing that repairing not possible.they were aware that there is manufacturing defect in the product Kindly help me out. Kailash Choudhary 604, Gangotri Apt, Opp Post office, Ulhasnagar 421001 My Cont No [protected]

respected sir,

my Whirlpool referigerator modle no. 12144
i have complaint 3 times in your customer care but still i have no response. at first complain my fridge is refilled by your workshop shreya cooling after this repair my fridge is still not working properly. during 2nd complain service engg visit and again he said that your fridge is further repaired or refilled by your workshop shreya cooling after this repair my fridge is still not working from 2 days. they take Rs.1800 for refilling of gas at 24/06/2013 my last complain serial no. JNC[protected] when it was repaired. Still now my referigerator was not working. is it possible that in 3 months the refilled gas is discharged or ended. if they r giving this type of service then how many times a consumer/I give visiting charges or so many expences. if i give this type of charges in every 3 months then the expenses of repairing of fridge is greater than the initial cost of my fridge. and plz tell who is responsible for physical condition or physical damage of my fridge.

my 1st complain no. -LK[protected] dt.27/05/2013
2nd complain no. -LK[protected] dt.05/06/2013
3rd complain no. -LK[protected] dt.16/06/2013


then i ask to u that all responsibilities followed my. u r not responsible for anything. if yes then why i take your service. thereis no satisfactory response towards service center shreya cooling center kanpur.

i have some hope to u, so plz give response for my complain and resolve it as soon as possible.

I have taken AMC for my Whirlpool WM 1-2-3 650 D from “Three Sixty Degree Marketing Support Pvt. Ltd ( An authorized whirlpool service partner) on 28 -8-13 for Rs 2605/- package with bill no 5339 and Home care plan : HP06, 417673(The chq no is SBI 307846 dated 28-8-13). The agent name is Mr. Suresh. The money has been debited from my account immediately. On 9-9-13 Washing machine was not working and the complaint was given to Wirlpool customer care. The SR number is [protected]. Mr.Anil, technician attended the complaint and said the power panel got failed and the same need to be replaced. He said he would enquire about the AMC of “Three Sixty Degree Marketing Support Pvt. Ltd to replace the part. Since then almost more than one month has been surpassed, and making more than a half a dozen calls to service center, the problem has not been rectified and saying that AMC has not been updated so far and the complaint has been closed abruptly. This is clearly subjecting to customer dissatisfaction and gross negligence from the Whirlpool company service pool. I request service manager to look into the matter and attend immediately. G.V.R.K.Acharyulu Balajinagar, Mehdipatnam Hyderabad

i have bought a whirpool neo chill refrigerator form ashoka enterprises, nayagraon, chandigarh 3 months ago, but the dealer had delivered the faulty refrigerator, i have already complaint to the above dealer about the faulty processing of the refiregator but we get no response from the dealer. we want our refrigerator get replaced or plz correct it as soon as possible. please contact us for details at [protected]

This is to lodge a formal complaint with Whirlpool regarding my refrigirator with following details
Serial number of my refrigrator is : - INA[protected] Litres FF refrigirator.
I contacted customer care on[protected] today i.e.,[protected] in the morning to lodge a complaint about my fridge not working. SR No = MB[protected]
Service Engineer attended and said compressor needs to be changed.
I contacted Call Centre where I was informed that compressor is within warranty as on date, i.e., warranty on Compressor is valid up to[protected].
The service engineer has left without replacement of compressor as on date.
Kindly do needful from your side to inform your Service provider, i.e., M/s INDICO ENGINEERS, Mumbai to attend the complaint and replace the compressor free of cost as it is still under warranty.
Thanks and a reply / acknowledgement to this e-mail would be highly appreciated
I have again spoken to the call centre againon[protected] at 8.00 AM, First to to some lady whose name I cannot recall.The the call was tranferred to her senior Mr Pandey Team Leader,
I was shocked to hear him say that the warranty status that is still being shown as valid up to[protected] is now to be "rechecked", "Verified" and " if required, Changed". I was asked by him to then talk to someone else in the engneer side to which I refused merely on the grounds that I have purchased my fridge from Whirlpool and my contract with whirlpool rests only with Whirlpool. I have no contract any of your agents etc.
Any information that requires to be conveyed to your agents is to be done by whirlpool and not by the end user.
I am stiill speachless to know that Whirlpool can stoop so low to change warranty status from[protected] to some back date because a complaint on the compressor has been recived.
I once again request whirlpool that the warranty status of my fridge should not be changed under any circumstances and my defective compressor should be replaced without charging any money as it is under warranty.
Thus, it appears that whirlpool is short of Rs.5000/- towards the cost of one compressor that you are resorting to such unethical tactics to save yourself this small amount.
If Whirlpool agrees that yes, they cannot afford a compressor cost within warranty to keep a customer satisfied because he has rights on this account, then Whirlpool deserves to quit this business and start probably a grocery store. even my local grocer gives better warranty and replacement.
I hope I would not have to escalate this issue beyond this into somting legal or otherwise.

Dear Sir,

I have purchase RO Purifier of the Whirlpool India. I have take Maintenance Services by agreement for one year of their service center. In this period my RO Purifier get problem, i have make complain in june and july, 2013 period for number of time and executive cam for service change filter all time when he come for service. Still i in August and September i am facing same problem which i am facing before june, 2013. So, No solution come of my problem. in this time period my maintenance service agreement expire. In September, i have complain again for the service, now executive come and give me estimation of Rs.4500 for part replacement in RO Purifier. But this time i ask him about Guarantee of parts, as in last 3 months they have change parts of Purifier 6 times and still solution not come of my problem. But Executive dont give me guarantee of that parts. Than i have talk to customer care for the 25 times but no support given by them to me. Than i talk to Branch Manager here in Ahmedabad for the Solution, but i dont get any proper response from them also. Since last 20 Days my RO Purifier is shut but no one hearing my problem. Now, I want to take legal action against the company. Please advice me in this matter.