Whirlpool India Complaints & Reviews

Whirlpool Refrigerator — repair work not done of refrigerator from last 2 months

To,
The manager,
Whirlpoolindia,
Pune.

Sir,
The matter pending against complaint no, the details of which is as below:-

Complaint no Date
2230 09/07/08
3279 10/07/08
7749 25/07/08
2750 11/08/08
6276 22/08/08

the above complaint is pending till today please look into the matter.

regards,
rajkumar gupta.
[protected]

Whirlpool Refrigerator — Refrigerator Does not work

Already submitted complaints, no response received yet. Refrigerator purchased 1 month back, water gets collected at the bottom. Made atleast 30-40 calls to customer service department, No follow up as of now. Website is also just a showcase, no response. Our 20, 000 Rs. gone now.

Whirlpool Refrigerator — complaint not resolved from last one month

i am residing in vadodara city i had locked a complain regarding my refrigarator in the customer care as well as the sales outlet but as on date the complain has not been resolved. the new refrigartor i purchased is just one month old WHAT CAN I EXPECT THE SERVICES IN THE FUTURE WARRANTY PERIOS

Whirlpool Refrigerator — to be serviced

Dear Sir,

This refers to my whirlpool refridgerator to be serviced i have following complaints.

1.Inside light not wrking when we open the door.
2.sith sence alarm not woking.
3.Freeser door came out.

thanking you

regards
G.Srividhya Ganesh

Whirlpool — Not providing the service for repair under warranty

respected sir/madam,
i had purchased a fully automatic washing machine of "whirlpool" 0n 8/8/2005 and got it under extended warranty on 9/8/2007 so that it remains under warranty till 2010.

there was technical problem of push button in my washing machine for which i had logded a complain on[protected]. the company executive replaced the push button after one month and that to with the part that was old and used .
i faced the problem even after replacing. since the replaced part also didn't work.till now i have been complaining and no solution has been done.

my complain no. is: kl[protected].

i had reminded about my complain on regular interval.
the dates being 16, 17, 18, 19, 28, 29, 30, 31 of month july.
7, 8, 9, 10 of august.

i will be gratefull to you if you provide me the way to file a comlain against them and teach the persons involved a lesson so that they provide service to their customers

Hi Sunil Kumar Agarwal,
I totally agree with you. Even I had a similar problem.Besides waiting for the technicians to fix the problem in my washing machine, I also fed up in spending Rs.5500 for the same. Even then no response from the company people.

Later on as my friend suggested i sent a legal notice to the company through a familiar advocate from my home town. Within a day, the technicians were waiting at my door for half an hour (i was not in home by the time they called and it took some more time to reach home) to fix the problem.

That was wonderful. Rather than spending Rs.5000 or Rs.6000, i spent just Rs.1000 to the advocate. Now whenever i get a problem, i just call the customer care and they are prompt in action these days.

Cheers,
Sundara.

whirlpool/refrigerator — part not replace

Sir

I have fridge of whirlpool, Model no. is (11812 ELPSS) SRI – INE[protected]. COMPLAINT NO -DLO[protected] Now I have a problem in that fridge, some parts of the fridge has damaged. I have placed many complaints in your call centre. They told us that we will come today or tomorrow. But till today I don’t get any positive response from your side.
So kindly take the require action and solve my problem as soon as possible.

Regards

SUDHIR CHHABRA

Whirlpool Refrigerator — PART NOT REPLACED IN MORE THAN 1 MONTH TIME

WHIRLPOOL REFRIGERATOR PURCHASED IN THE NAME OF PUJA CHHOTARIA FROM SALES EMPORIUM LANSDOWN ON 9/01/08.
I LODGED A COMPLAIN , THAT THE HANDLE OF THE FRIDGE WAS NOT WORKING PROPERLY ON 23/5/2011. COMPLAIN NUMBER WAS KL[protected], AND WAS GIVEN BY MR RAVI FROM THE TOLL CENTRE.THEN I RECEIVED AN SMS THAT MR RAJESH DAS WILL ATTEND YOU IN 24 HRS, WITH HIS MOBILE NO [protected].THEN ON 25/5/2011 A MECHANIC TURNED UP AND HE SAID THAT THE HANDLE IS BROKEN AND HE WILL REPLACE IN 8 DAYS. AFTER WAITING FOR MORE THAN 8 DAYS , I CALLED UP THE CALL CENTRE. IN BETWEEN THE DAYS MY HANDLE HAD COME OFF THE FRIDGE.IN THE CALL CENTRE ON 18/6/2011 MADAM KAVITA RECEIVED MY CALL. SHE INQUIRED ABOUT THE STATUS OF MT COMPLAIN AND THE HANDLE WHICH WAS TO COME FROM THE COMPANY. SHE SAID THAT THE HANDLE HAD COME AND WOULD BE REPLACED WITHIN 2 HRS.
AGAIN NOBODY TURNED UP.ON 20/6/2011 ,AGAIN I CALLED UP, AND MADAM JASWANT RECEIVED AND SHE INFORMED US THAT THE NEW CONSIGNMENT WHICH HAD COME ON LAST SATURDAY, DID NOT HAVE THE HANDLE. SO I HAVE TO WAIT FOR 1 MORE WEEK.AGAIN I CALLED UP ON 25/6/2001, AND MR DEEPANSHU RECEIVED MY CALL. HE SAID ME THAT HE HAS PUT MY URGENT REQUEST, AND AN ENGINEER WILL CALL ME UP. AFTER CALLING AGAIN ON 27/6/2011 MR GURPREET SAID ME THE SAME THING. AFTER LISTENING TO MY PROBLEMS, HE TOLD ME TO USE THE BROKEN HANDLE ON TEMPORARY BASIS, AND MEANWHILE HE WILL URGENTLY SOLVE MY PROBLEM. ALL OF THEM REFUSE TO GIVE THE LINE TO SENIOR EXECUTIVES OR MANAGERS NOR DO THEY GIVE E-MAIL ID OF THE COMPANY.ON 29/6/2011 MADAM NEHA AGAIN SAID THAT THE TECNICIAN WOULD CALL WITHIN 24 HRS.THE SAME STORY HAS CONTINUED TILL TODAY ( 11/7/2011) MY PROBLEM HAS NOT BEEN SOLVED. I AM UNABLE TO USE MY REFRIGERATOR FROM SO MANY DAYS.
SUCH A SERVICE FROM A REPUTED COMPANY IS SHAMEFUL AND UNEXPECTED.THE REFRIGERATOR WHICH COSTED RS 27000/- HAS BECOME OBSOLETE FOR JUST A HANDLE. THE FRIDGE IS IN ABSOLUTELY NEW CONDITION BECAUSE WE MAINTAIN IT PROPERLY AFTER PAYING SUCH HUGE AMOUNTS. BUT TO MY UTTER SURPRISE IT IS A SHAMEFUL ACT.
TODAY (11/7/2011) I CALLED UP SALES EMPORIUM AGAIN.THEY TOLD ME THAT I WILL RECEIVE A CALL. THEN I RECEIVED A CALL FROM A LADY FROM NO[protected], AND SHE SAID THAT THEY DO NOT HACE THE PART IN STOCK AT PRESENT AND TO;D ME TO TALK TO MR AVIK ROY CHOUDHARY WITH NO [protected]. HE TOLD ME TO TALK AFTER 3P.M AND THEN HE WILL TELL ME THE STATUS THEN AFTER 3 P.M HE TOLD ME THAT HE DOESNT NO ANYTHING AND HE WILL LOOK INTO THE MATTER. I TOLD HIM THAT I WAS OPENING THE FRIDGE FROM SIDES AND I WAS FACING PROBLEMS.HE THEN TOLD ME THE THE RUBBER ON THE SIDES WILL ALSO GET SPOILT.
NOW I AM AT UTTER SHOCK IN WHAT TO DO WITH THE FRIDGE AND IN SUCH SCORCHING HEAT I CANNOT DO WITHOUT MY FRIDGE.

Whirlpool — Pathetic Service by Whirlpool

I filed a complaint- (complaint no- GB[protected]) with Whirlpool Customer Care on 29th Oct, 2011 regarding my fully automatic Whirlpool washing machine.

I had already taken an AMC for my machine.

A technician by the name of Mr. K. K. Singh visited my place on the day of complaint itself (Saturday-29Oct, 2011) and said there was a part required to be replaced which was covered under the AMC and the complaint would be resolved maximum by Monday (31 Oct, 2011)

He also gave us his contact number in case to remind him of the complaint.

No-one called up/visited our place till Monday evening and we decided to call KK Singh at the number provided- however even after repeated attempts the no was switched off.

Tuesday (1 Nov, 2011), we called up the customer care and they said part would be absolutely available and complaint resolved by Thursday (3, Nov, 2011) and gave us the new no of K K Singh.

On calling the person on Thursday, he said the part to be replaced was not available yet and would be available max by Saturday (5, Nov, 2011)
On asking him why his cell was switched off he informed he had changed his no. The person had not cared to even inform.

On calling the same person again today (7, Nov, 2011), we are told the part is not available and they cannot even guarantee when it would be available. The customer care as usual said the part would be available by Wednesday (10th Nov, 2011).

I am really disappointed by the way these people are functioning and fooling customers. The same problem had occurred in my machine 1.5 yrs before when I was in Hyderabad and had been rectified in 2 days without any false commitments.

I am wondering if this is a general trend for customer care in NCR or has Whirlpool service downgraded to this level that they are waiting for my AMC to expire so they can charge me for the part and service.

Can someone tell me where I can take a strict action against these guys?

Whirlpool — REFRIGERATOR REPAIR

WHIRLPOOL REFRIGIRATOR NOT COOLING COMPLINES AND ON 25TH FEB2012 COMPRESSOR WAS REPLACED BY AUTHORISED SERVICE ENGINEER (LAKSHMI SERVICE ENGGRS) .
IT WAS WORKING FOR 10DAYS THEN SOME FILTER PROBLEM, SAME WAS REPLACED.
NOW AGAIN DEEP FREEGER IS NOT FORMING ICE.

REPEATED PROBLEMS FOR LAST 60DAYS.
PLEASE RESOVE THE ISSUE.

CONTACT PH NO: [protected]

Whirlpool — Horrible Service

This is warning for all good people not to buy whirlpool products, They are horrible service provider.
There technicians are totally novice.

Whirlpool — Repairs

In the mont of Feburary 2008 i had a problem with my Microwave AVM542, i called up the service center, dealer ect, and after 1 week i had a thencian coming who took 400Rs to see and tell that a small plastic lock had broken and for that he will call for replacement as they dont keep such small parts, he promised to return in a couple of days, that has been till now sep 2008 he has not turned up.
i have called everyone concerned the say they will revert and till date no one has,
what action shall i take to get it working or do they want me to throw out the piece because they dont bother to repair small parts or replace them.can i take any legal action on them

We bought Whirl pool Washing Machine on 1st Jan at viveks-mylapore(Chennai, tamil Nadu). But, the model (Lilac) which we selected was stopped and told they will replace with new model & upgraded features for the same amount. But motor which we selected was 760 and they hey gave 380 (downgraded one). After 3 weeks, We paid additional amount and bought 700S model. But they came after 1 week for the demo and when we try washing the clothes found rinsing is not working. Executive told they will replace it . But still they have not replaced yet.

Today is 10th feb, still we cannot wash clothes with washing machine after 40 days of purchase.

We are totally disappoint with the service. Please refund us or replace with new washing machine.

Call center executive are not responded properly, disconnecting the phone calls, banging the phone calls.

Expecting to do the needful at the earliest.

Regards,
Sharique Ahmed
Plot no 3 (part - 2), Sri Balaji Nagar
Balaji Castle, Iyyapathangal,
Mob: [protected]

Whirlpool Refrigerator — repairing of refrigerator

we purchased freee for guest house and that is tarted giving trouble after three months . we have spoken to all whirlpool people bur we are not sure to whom we should contact for repairing . very bad and disgusting people are working service department of whirlpool . we made mistake but in fitire w e are not going for this brand in any product.

my refrigerator purchased last year is not working properly of 230ltd.(double door).plz. check it immediately

Whirlpool — repairing

THIS IS SORRY TO INFORM THAT THROUGH MY EARLIER COMPLAINTS SINCE 22ND APRIL, 2010 AND AGAIN VIDE FRESH COMPLAINT NO. HR[protected] FOR MY REFRIGRATOR BUT NOBODY IS ATTENDING MY COMPLAINT PROPERLY AND THE PROBLEM WITH THE REFRIGRATOR IS STILL EXISTS RESULTING FORCING ME TO TAKE SOME LEGAL REMEDY FOR THE SAID COMPLAINT.

THANKING YOU,


SHIKHA BANSAL
R/O. SECTOR 15, H.NO. 28,
FARIDABAD, HARYANA

Whirlpool Refrigerator — No product Delivery

We had purchased a Whirpool Refrigerator from Dass Electrical Aundh Pune on the 23/10/2010.They were supposed to deliver the product on the occasion of Diwali. Their shop has been sealed by the Canara Bank authorities and the product delivery is pending. Having been paid the full amount we feel like, we are cheated. I keep calling their Customer care number but they kept on extending the delivery date. I feel some action should be taken against them.

Whirlpool — Repairment Whirlpool refrigerator

I'm waiting from last one year for the repairment of my refrigator. Inspite of several visits to the srinagar service centre, they dont paid much attention to my problem and are just involving in giving lame excuses.

any update

The Ac is not working from past 25 days and even after registering the complaint nobody is bothered to attend the call. Please don't go for any Whirlpool product - Very bad experience

Whirlpool — New AC not functional

I have purchased a new Whirlpool AC just pyesturday on the 21st of april at 7:30pm from Shree Sudarshan Electronics in Sector 3 Rohini Opposite main Bus stand.
The AC is not functional. I called the dealer first about the matter and he told me to contact the customer care. Where I asked them to help me with my problem and in regard I requested for a Demo. The customer care executives have not responded well and are extending the waiting period. The AC is brand New and I am not getting any satisfactory response from anywhere.
Hence I wish to acknowledge a complaint against this company.

Whirlpool — Malfunctioning AC and Pathetic service

Complaint no DL[protected]
Repenting the day when I decided to buy a Whirlpool AC and topped it up with an AMC. The service call center is a big sham and there is no coordination between them and the service center run by one Mr Gulshan Kumar at Ranjeet Nagar.
Many of the so called executives are rude discourteous, and work with I care my foot attitude.Promises are never kept and commitments never honoured.

When asked about the status of the complaint and promise by earlier executives to arrange a call back by the supervisor one executive says that "mera kaam poochne ka nahi hai. Jyada pata karna hai to direct chairman se baat kar lo. tumhare jaise bhatere line me lage hain jab time milega to superviser baat kar lenge. Unko sirf tumhara kaam nahi hai." So much for the consumer.

They all are trained to tell lies . The supervisors are never available . One Rakesh Peon picks up the phone of Mr Vikram and knows nothing and you are on a perennial wait.The service center is run by a bunch o[censored]nprofessionals with no regard for the plight of the customer.

Please look at the record of service of this particular AC.

I complained on 2nd April that this AC is not cooling. I was complaining daily and to my surprise I was told that my Ac has already been repaired and on 15th the case has been closed as repaired . And that without anyone even having touched the AC . When I protested I was given a new complaint no and Ac lifted to workshop on 17th. It was brought back after 4 days by 2 people who said an Engineer would come to install it. No one came for 3 more days. When one person came he said the AC is not cooling and needs to go to the workshop. A few days later the Ac was again shifted to the workshop and brought back after a few days . It was partially cooling and made a lot of noise. The engineer had no answer. We went out on holiday and on return complained again that the AC was not cooling. After a few days an engineer came and said that AC needs to go to workshop. He had some word with Mr Gulshan Kumar and left. He came again to fill gas in the Ac. The Ac started cooling partially and now the compressor started to trip. They said it will be OK in a few days time . We had to go out because of a family engagement and on return found the AC not functioning again. A complaint was again lodged on 23rd June . An engineer came on 24th and said that AC needs to be shifted to workshop....No one has come after that.

And this is not this year alone. Last year the AC was in the workshop for 17 days in summers at a stretch. 2 delivery men left the AC at my residence. On enquiry with the service center one Mr Arvind said the AC is being thoroughly checked and he was standing next to it when infact it had already been delivered at my house. So much for the integrity.

And a year before that...

I am completely harassed. What is my fault ...that I have bought a Whirlpool product. I know nothing is going to happen because this I Care My Foot Ethos percolates from above ...because if the seniors care the staff cannot take it as lightly.

WAITING FOR THE AC TO BE LIFTED AGAIN TO THE WORKSHOP TILL TODAY 28th JUNE10

-Dr Tarun Dube
- [protected]@gmail.com
-[protected]

Whirlpool AC — Whirlpool AC not working properly

Hi,

I had purchased one Whirpool AC in the month of April and from that day onwards i am following up with your local customer care center and dealer that the remote is not working properly & there is a crack in water oultet but till date nothing has happened.

Last week when i called the customer care centre, latest record which was updated regarding my complain is that it is resolved, it was really shocking that false report was submitted by the local representative and on this customer care executive says that by mistake this has happened and we will resolve your complain within 24hrs but it is almost 5 days and no action has been taken.

Whirlpool is such a big brand and these kind of things take place. I didnt expect this from company & their representative It is a big brand and has some prime responsibilities towards its customers.

Complain no :GB[protected]
Name : Ashish Jain
Ph No :[protected]
Address: 511 Pushpangali Tower Dehli Gate, Agra

Whirlpool — AC Not working

Whirlpool Ac complaint registered with company, but dealer has not served properly and now forcing us to replace the parts in order to serve us rather than serving the existing part. He is not ready to prove that there is a problem in the existing part. Not sure if this is the right attitude of a service. There has been lot of follow ups but of no use in return. Let me know how can you help.

Whirlpool — AC not working

Hi

My Split Whirlpool Ac is not working I have made a complaint on 15 of Sept 2011 to customer care.
Next day a tech person came and said we have to change a part which will take 3 to 4 days since then nobody came in.
This is reference no of customer care dep DL[protected]

Thanks
Navneet

Whirlpool — AC-Not working

I am ( My Name is Deepak Kumar Khanna, Contact no. [protected], Resd. Address {Where AC installed} A-96, 2nd Floor, Ramprastha, Ghaziabad, U.P-201011) sad to inform you that I had purchased one 1.5 Ton AC from KBM Electronics, Laxmi Nagar, New Delhi in 2007.

Our AC had worked or performed up to last year in good condition , But Now this year we gone for service then suddenly we informed by your service centre that your Compressor was not working properly so we need to fill Gas in the machine, We said ok fill it but after few days he said your Compressor is not supporting to the Machine or Gas So we have to replace the Hole Compressor & Gas etc. We asked them there is any choice, they said no, we said ok then repair it…They repaired and come back to us to fit the AC but at the time of AC installed A heave sound coming from AC like any Generator running and cooling come down at 50% level from the original condition from that Engineer is coming and going but are on same place ……………It not cooling & giving so heavy sound after a Hour or any time ………………..


Now please help us, What we will do…………….We hopeless…………..

Whirlpool / Refrigerator — malfunction of refrigerator

our 380 litre fridge was to be repaired under warranty ,the complaint was lodged on 28 aug and the service department did not find time before 31 to ifx the problem,they replaced the compressor and charged approx 2100 Rs for certain parts which were not covered under warranty the refrigerator is still not working despite the sservice engineers comung number of times,the service people do not respond to the phone calls.all ourstuff has gone bad but the company does not give a dam about it.

big companies like whirlpool have dual standards in india they give such poor service that i will never again buy there products due to lack of service support.

arvind java

whirlpool/refrigerator — DELAY IN SERVICING A REQUEST

i have bought a whirlpool refrigerator 230 ltrs about in 2004( from fairdeal international-kolkata) .Now on 7/11/2007 i found out that the refrigerator is not working . the display on the top of refrigerator is off.I called up the call center number and in 3 days(11/11/2007) the service personal came to inspect and informed me that my refrigerator pcb circuit board has a problem and need to be changed.I have been charged rs.280 for his visit.But till 21/11/2007 no one came to change it.When i have called the service center number they are delaying the delivery of pcb board.

sir,
My whirlpool refrigerator is not cooliing well

Refrigerator — no cooling at all

i had brought this 190litre refregirator with serial number INC[protected] on 24.11.01 it was properly functionin butn before some 2 months it had started to freeze totally, an now its not coolin at all.all the items in the fridge r gettin spoilt.i want this to be repaired r replaced at thhe earliest.i hope u consider my complain an attend it at the earliest.
thanking you

whorlpool refredgerator — no cooling

sir, i have purchased whorlpool refredgerator on[protected] modal no. MP 180 l, S.No. inco91609591
from Venson Electronics Gandhi marg raolway road Aligarh 202001
It is not working properly, i have compleant atleast 5 times on your service centre but they can't solve the probelom, please tri to solve the probelom othrywice change the producy
Thank you


Abdul Haseeb
Fine General Traders
7/29 Habibabad Sarai Rehman Aligarh
Mob. No. [protected]

Whirlpool / Refrigerator — non receipt of refrigerator after making complete pyt

Dear Sir

Its amazing how companies such as whirlpool with such hige marketing and advertising budgets can afford such lousy customer service. The service is truly beaurocratic and all complaints fall on deaf ears. Can't imagine how the company is still surviving and how people are still buying there products but i am sure the way they are going it won't be too long before they are exposed.

In my case i paid Rs 5000 as advance for a 405 ltr elite Model at Seyno Enterprises, hall Bazar, Amritsaar. Complete pyt of balance Rs 26, 000 was made on 19th may with assurance that the refrigerator will be delivered to my place in Phagwara (100km from amritsar) in 2-3 days. I waited and waited and called them at least 200 times every time to get an excuse. They are so inefficient that every time they promise to call back in 5 mins and never do so and now they have stopped attending calls. i have cell phone details to prove how many call i have made them but these people are just not listening. I am prepared ti sue them and take them to the law for this...THIS IS BULL !!!


Regards
manik

Whirlpool / Refrigerator — Customer Care has spoiled my Fridge

My Fridge had a gas blockage problem to resolved that problem they charged me Rs 1125/- on 07-July, 2009.
with a warranty of 3 month. but the problem is not yet fixed and now they are asking me pay 1550/- more to replace my fridger box which is spoiled by their engineers.

if they could have told me that the fix of the problem will cost me Rs 2675/-
then instead of paying them Rs 1125/- for no fix I would have proffered to replace the fridge with the new one.

my Complaint numbers are
gb[protected]
gb[protected]

Regards
Qamar Alam

Whirlpool/ refrigerator — New refrigerator purchase last week doesnot seems to be No. 1 product.

Sir,
We purchase a new refrigerator 310 ltrs from one of the dealers of whirlpool on 16/07/09. During installation we found many points which suggest this is not a new product from the company. So we pointed that same to the people who came to install. They informed us to report to the shop, which we did. The onwer informed us this is a brand new refrigerator. Then we checked in detailed and there are many points, which suggest that this is either a No. 2 product of the company or a repaired One. Next day we called the whirlpool representative to check about these points. He said this couldn’t happen because as the products are quality checked before dispatch. Then I informed him about my observation, on this he agreed to send a service Engineer to clear my doubts next day. I also told him that we will bear the cost of his visit. We waited the whole day but nobody came. We again called the service engineer but said I am on the way. After 3 hours we again called, now this guy not picking up the mobile. We tried from another no. he picked the phone but did not speak. After we tried many tines to call him but no response. Finally at 3.00 PM he picked the mobile and informed us that he has some urgent work so he is leaving to Chennai and will come to our house on Monday.
The whole episode and conversation with the dealer again has added my suspicion because now the dealer is ready to replace with another piece but then we have to give him an undertaking that we will not have any complaints.
Now we are waiting for the service engineer to come on Monday, which I know will not happen. So I would like you to guide me to proceed further to break the nexus between the dealer & service engineers and customer gets the good product. I am ready to go to any extend and ready to do anything to get justice.
Regards
Rajesh
[protected]

Whirlpool Refrigeator — Duplicate Compressor

To
The Manager
Whirlpool
Raipur (CG)

Sir,
I bought a Whirlpool refrigerator model 175 Carona Elite Sr. No. INC04162032 Bill no . 837 from Trade N Tade, Fhafhadih naka, Raipur(CG) on dtd. 12.05.2004. Becuase of fridge not working propoerly local mechanic do the job & come to know that the compressor w'ld be duplicate compressor no. PAZM34TD22B.At present refrigertor not working properly till. Kindly confirm the same & do the necessity.

Whirlpool / Refrigerator — NOT COOLING

NEW DOUBLE DOOR PROFESSIONAL MODEL REFRIGERATOR PURCHASED ON 04.09.2009 NOT COOLING. MR. PHILIPS OF THE COMPANY STATES THAT THE GAS IS NOT PROPER. IS THIS THE RESPONSE OF A WORLD KNOWN BRAND. THE COMPANY SHOULD REPLACE THE REFRIGERATOR IMMEDIATELY.

custmercare is not responding properly

Whirlpool / Refrigerator — Crack of tray

I have purchased a Whirlpool refrigerator 315 ltrs in the month of Apr 09. However, within 02 months of purchase the tray in the freezer compartment has cracked. Initially I was told that the tray is not part of warranty. I took up the matter with the customer care of Whirlpool and I was assured that the tray will be replaced free of cost as it had cracked within a short period of purchase. Inspite of writing 03 letters till date the tray has not been replaced. Whatever claims the company can make in its website about after sales service is not fitting in my impression of the company. It is not a major issue for the company, but a prompt action would have made me shift brand loyalties towards the company.

my refrigerator is not cooling properly i buy this 2 month back

whirlpool Refrigerator — no cooling

I Have Compliant regarding no cooling of refrigerator complaint no 1014 dt 03-12-09is still not attended from past 27 days. I request to kindly service the refrigertaor or exchange with othjer brand because this is one of the waste company regarding service

Dear Sir,
We have bought the Whirlpool refrigerator 6years back.But its giving trouble every year once or twice from the year of purchase till today.Getting repaired and again we are facing the same problems.In the year 2005 the company has given some coupons for free service till the year 2011.We are struggling with this troublesome refrigerator a lot.Kindly rectify the problem of our refrigerator and help us by giving your service.
regards,
K.Sitaramanjaneyulu,
Hyderabad.

Refrigerator — COOLING NOT PROPERLY

SIR/MADAM,
THE REFRIGIRATOR COOLING PROPERLY.THIS INCIDENCE TOOK PLACE SUDDENLY. FOR LAST TWO MONTH, I AM FACING THIS PROBLEM. IN THE HIGHEST COOLING REGION THE VERY THIN LAYER OF ICE FORMED SURROUNDING ITS SURFACE. LOW PART GET COOL VERY LESS. ICE FORMATION IS NOT PROPERLY TAKE PLACE.
I SIMPL.Y WANT TO WHAT THE PROBLEM IS PROBABLY TAKEN PLACE AND ITS AUTHOURISED SERVICE CENTRE IN ALLAHABAD.
PLEASE KINDLY TELL ME.
I AM WAITING FOR YOUR REPLY.
THANKS YOU
AMBRISH

Whirlpool Refrigerator — compressor

i have lodged complaint on 9th march 2010 . my whrilpool fridge compreeser got repaired .company mechanic visited the refreigreator on 9th .he told it will cost around rs.2250 so we told him we have to think and we need one day .we told on 10th march 2010 to come and repair . he told me it will take three days to get it repaired today is 15th march we received no response . we are getting really very irrated with their response in customer care .we are using whirlpool wqashing machine too. for that too there was very delayed response for repair .what type of response you are giving for your valuable custome.we are residing in chennai metropolitan city

Whirlpool Refrigerator — cooling is not proper

Dear sir,
I bought double door whirlpool refrigerator from PRAKASH ELECTRONICS SAGAR MP by may 2008 but from the 1st day of purchase our refrigerator is not working properly till today,we have complaint but no services provided by you people .
so i m requesting to you plz help me as early as possible
THANKS
PARAS BRIJPURIA
DEORI SAGAR MP
[protected]

Whirlpool Refrigerator — No cooling

Dear Sir,

I have purchased one Refrigerator and Washing Mechine on 14.02.2010 at M/s.Saravana Store in Chennai. Refrigerator was installed in our home and worked few days. It has got problem in cooling, light is gloring but no cooling. Immediately i have complained with the help of toll free no.[protected] and responded by service persons to rectify the problem immediately. One week passed but no body has attended to solve the problem. You are well aware that this is the time for use refrigerator. Hence, you please send the person to solve problem with out fail.This is i am expecting from your service.

Thanks & Regds /Neelakandan.A

Whirlpool — NO COOLING

i have lodged complaint no lko[protected] of my double door fridge on 26.04.10. fridge has been taken by your workshop on 17.05.10 due to non removal of problem although bill has been charged by them for gas. since then i am trying to contact at phone no 2581044 but unsucceeded. i presume that fault is not at your kanpur workshop level, please intervene in the matter. your lucknow offfice is just enquiring on my mobile & assuring to do the needful, but all in vain. for timebeing a small fridge is given without gate of freezer which is consuming electricity all the time. please look into the matter immediately.
Regards
Ravi kumar mehrotra
15/247 C 5 civil lines
kanpur
[protected]

Whirlpool — No cooling

My complaint No.16884 dted.25.11.10 time 2.00pm ,( Registered to Whrilpoll company.)
my cell.no.[protected]
my refregrator no cooling pl attend immediatly.
my address : M.Saibaba, Flat.no.201,Kamalaresidency, P.J.R.Enclave.Chandanagar,
Hyderabad-500050.
E-mail ID: [protected]@gmail.com

Very Poor Service & No support from Regional service Team. The service provider at Chennai are not able to identify or rectify the problems.

Whirlpool — Cooling is not properly done

I have a wirlphool refrigator(model no: 6469) under AMC with the company.The cooling is not properly done.So I compalint to the customer care on 2nd March,11 but still they did not responding so again today I complaint and they gave me the complaint no : KL[protected].

request you to pl. look into the matter as an urgent basis.

Name : Manoj Banerjee
Address : 15/1,Siddheswari Tala lane,Howrah-711 101
Telephone no:[protected]

Whirlpool — Cooling is not proper

Dear Sir,
I am using Whirlpool refrigerator and cooling is not proper......
so request you please resolve this on priority....

Best Regards,
Sanjeev Gupta
[protected]

Whirlpool / Refrigerator — non adherence of service

I had purchased a Whripool Refrigerator on April 24th,2007 , A month later a tecnicial from the company visited me explain the benefit of extra paid warranty & service for 4 years after normal warranty expried. on his word I paid him money againt Bill No. 3473 dt. 28/06/2007 Rs. 2350/-. Subsequently I received a letter from the company - Service Contract No. HG07015941, Plan Code 1023213, start dt. April 23,2008 expires on April 22,2012. The letter also mention the 4 nos. visit date. in month of June,2010 when I contacted them regards to non adherence of their service I received a very rude answer from their SatishAppayya Desmane who was calling him as area head, that we have stop OR whether we have cancel the plan of extra paid warranty & service. even i had mailed whirpool comsumer cell ([protected]@whirpool.com) on 22/04/2010 butt till date their is no word from their end.Request you to look into my matter & help me to recover my money with Interest.

Whirlpool Refrigerator — No cooling

I purchased a whirpool fridge on 3.4.2007 - 450EL-Inox for Rs. 36900/- from Vijay sales. For the last one year I am facing lot of problem as it is not cooling & stuff kept in it gets rotten. I have been complaining regularly. Since then and have been paying for visiting charges, parts(kapillary, drain tray, gas refilling) which amounts to nearly Rs. 3500 but all in vain as the fridge was still not giving satisfactory cooling. In Nov. '11 again I lodged a complaint & after lots of pursuation with Co. their sevice engineer visited. He told me that the compressor of the fridge was not working properly. It was changed (perhaps by a refilled compressor & not a new one) by the Co. as it was under 5 yrs. warranty. It worked for about a month that too with lot of noise all the time. Again it is not cooling & complaint was lodged. Service Engineer who visited on Sunday (25th March '12) told that its gas has choked & that it would be set right on Monday. But till writing of this complaint no one has come to set right the fridge despite my repeated requests to their main call Centre & their authorised service partner(Mr. Viraj at Sanpada, Navi Mumbai) At various times for lodging complaint one has to wait for nearly 5-10 minutes hearing their adds & even leaving a message for contacting, they don't bother. This is a serious matter which may be looked into. It may also be looked into that since the compressor was not working properly, why parts were changed & I was charged for them. Even after changing parts the fridge was not not functioning properly & stuff(veg/non-veg) kept in it was turning stale & rotten. My complaints with your call Centre/service centre at Mulund at regular intervals would gauge my problem. Perhaps service engineers who visit are not experienced or qualified enough to find the exact fault & change parts for which poor customer who don't have technical know how suffer both financially & eratic functioning of the fridge. It is my sincere request that this may be attended urgently.

ML Panjwani
Sai Kutir, RH-87, Sec. 4, Koperkhairane,
Navi Mumbai - Tel. No.[protected] / Mobile [protected]

freeze — cooling not

J.K. TRADERS
ANAJ MANDI, DIRBA
DISTT. SANGRUR
PUNJAB
KAPIL GOYAL
[protected]

Dear Mr. Sulochana,

We apologize for the inconvenience caused to you.

At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint.

Please provide us the bill number & contact details, we will look into the situation right away and revert shortly.

Regards,
Customer Care.

Hi

I purchased Whirlpool 6.5 L with MES on 04/05/2011 from M.K agencies ,Anand Comples, Sector 17-A,Chandigarh.

Last month(August 2011) i got a call from a number 0124-******** regarding a free service and asked that lady to send service person on a particular day to come.Again a got a call from a local service centre regarding coming of service guy and recieved a msg with a name of the service guy.but to my surprise nobody visitied to my place till date and i recieved a message that Service request is closed.
Again on the 2ndof September i sent a mail for reuqest of my free service............and the entire the episode happened again.........without any visit i recieved a message the my call has been closed in the system................Great experience.


Contact Person: Mridula Thakur
Contact Number:[protected]
Address:804, Gillco Valley,Sector 127,Kharar, Mohali, Punjab

Washing Machine — demo not received

We had purchase LG Washing Machine on 26th Oct 2011 for mahavir Elec. Warje branch but we are still waiting for demo. we had call them so many times but they are not giving us response to our call's so kindly look into this matter as early as possible.
my Cell no is [protected]

Dear Customer

We apologize for this. We have transferred your complaint number and details to the concerned branch service center. Our Representative will attend to your issues shortly.

LG Service Team

Please help

Dear Mr. Ramesh Gaviappa,

We regret to inform you that we were unable to reach you due RNR. Hence, there was an delay in providing the Demo. We are informed that the Demo has been provided. Hope you are satisfied with our service.

Regards,
Customer Care.

Whirlpool-washing machine — Not working

Bought a whirlpool washing machine top loading last year . The shopkeeper had all good to say about the product and since whirlpool is a big known name in the market fell for it in spite of the very bad experince I had with their refrigerator which got repaired consecutively for three years from the first year of purchase. The service people from my town who used to be good before are running around not able to attend to the number of complaints off late. After repeated requests for two weeks they appeared and repaired the machine which worked exactly for two days and has gone bad again. I have again informed them today, but do not expect them to turn up soon. My experience with whirlpool has been expectionally bad and I vouch I shall never buy their product here in india. I hail from a town called trichur in kerala and my phone number is 2333288.
If someone can help me please do that. Cochin is the nearest city for us. Girija Anantharaman

Whirlpool / Washing Machine — No response from the customer care team

This is the only company with worst customer care for the last 3 months i was been complaining about the washing machine but everytime they register complaint and give the complaint no. but no response, at last i was forced to buy new washing machine of other brand. if this is the case whirlpool can close the company rather than selling the products and trouble the customers.

whirlpool washing mashine — No Working

Whirlpool washing Mashine is Not Working This Washing mashine is porablame

Whirlpool Washing mashine Is not Working Is mashine Is porablam
My Name Abdul Rauf Sagri Mobile no ([protected]) form hyderabad in India

whirl pool- washing machine — not working -no response from company to rectify the complaint (during warranty period)

I have purchased a whirlpool washing during Sep 2008. The machine is not working for the past 25 days. I have made a complaint on 26.03.2009 through M/S Prince & co, CHENGALPET (TN) from whom the machine was purchased, vide compliant No. 40661. A technician has come and saw the machine. He said that a part is to be replaced which will be done shortly. Now many days are over, and I made complaint to the Chennai office many times. But no one has come to rectify the complaint.

whirlpool washing mashine — worst mashineand useless service

such a use less mashine and use less service persons i never experienced.we bought washing mashine 2 years back. it worked 2 years till the warrenty period after that so many acceseries now our machine is not working i complained so many times no service person is coming

Whirlpool / Washing Machine — Not Working

The Washing Machine purchased on 12.01.2008. On the day 31.08.2010 suddenly the machine is stopped while trying to run it. Suspecting that the motor is burned (as the current is passing whole the body of the machine)

Whirlpool — NOT WORKING WASHING MACHINE

I had purchase a Whirlpool washing machine from Entearpraisess (Shop No - 31, Basrurkar Market, New Delhi Moti bagh -1 on the 01/10/2010. MY BILL NO.is 5290 That machine was properly not woking Whirlpool customer service officer whose complaint (09.11.2010) did. My complaint number is –D.L.-[protected] has no action on my complaint. Today has been without a hearing date to 12/07/2010.
Once an engineer came to my home and took machine’s P.C.B with him.


Vijay kumar
H. N.-B-771,
AMBEDKAR BASTI
SEC-1, R.K. PURAM
NEAR WEST BLOCK -3
NEW DELHI-110066

MOB- [protected]
[protected]

Please action my complaint

whirlpool washing machine. — Not working

SR No. MB [protected] dated 20.07.2011 for washing machine gone out of order,
Again they have given another SR No MB [protected] on 02/08/2011 with out repairing the washing machine.

Mob :[protected]
Mob :[protected]

Whirlpool — Machine not work

My Washing Machine not Work Properly , & i m complaint in service center but not reply , & not repair my Washing Machine So Help me Pls

Whirlpool / Washing Machine — Not able to handle my Washing Machine

Hello, From Past two month the company is make me fool, because they have taken my washing machine for repair but not able to do it, An the reply for the company is today the machine will be at your home but it has all most 20 days past, I like to say not to buy Whirlpool Products.....

Whirlpool / Washing Machine — having a problem with DE error

please send the technician tomorow as we are at home after 4:30 pm so kindly send him as we have complaint two times but yet the technician didnt arrive ...please send him tomorow after 4:30 pm and ask him to give us a call before he comes... phone number is [protected]