Whirlpool India Complaints & Reviews

I have purchased a Whirlpool frost free fridge (Model NO 8057) on[protected]. I have taken home care plan which is to expire on[protected]. On 03-09-12, my fridge ceased to work and a complaint was registered on[protected]CO[protected]). They undertook some sort of repair and charged me a hefty amount in the name of consumables. The fridge never worked properly and complaints were registered on[protected]No CO[protected]) and on[protected]CO[protected]). The fridge was not repaired. Further I spoke to their Customer care on 23-11-12 and they booked another complaint based on my email complaint(CO[protected]). But since then no action was taken by the company. I could not proceed further on this matter with the company as they have locked my account and access denied to my calls by their interactive telephone system.

we bought a whirlpool refrigerator from lotus electronics bhopal date of 25/03 /2010. it was our very big mistake to buy this company product. from the begining the refrigerator was not working properly. we compained to whirlpool so many times. company engineer comes but refrigerator is still unsatisfactory. and not working properly. you may check the records of our complaints.we spend a lot of time and money. you are requested to do the needful please help and suggest.
regards- lokendra shrivastava bhopal
[protected]

I can purchase one fridge 3 door PROTON for Rs.27,100 on 3.5.2012 from vivek limited north us man road, T. nagar ,chennai for past 15 days the fridge will not working properly. The freezer not in freeze and also not cooling in other two doors. Within guaranty period i.e.3.5.13 i make call to whirlpool customer care and they send a person who is not responsible in that date and again i make so many calls to the particular person (i don't no his name) and customer care. On 5..5.2013 one person came to my home and check the fridge and he want money to replace some parts in fridge. But i wont accept it. I told him i can report within guaranty period and also the customer care send me a message on that particular date i.e.3.5.13. and show the message to that person. Then he go to talk some his superior and check the fridge and go away. Then the same problem arise .Again i make a. call on 11.5.2013. what can i do. i am going to senior city zen. I am suffering from lot of mental agony. please i request u to kindly arrange me to replace the fridge and to provide NEW GOOD QUALITY FRIDGE.

THANKING YOU,

YOURS FAITHFULLY
M.SULOCHANA

Hi ,

We have Whirlpool double door refrigerator purchased in 2009 and it is giving sound when we turn it on.
This was the complaint created on 22nd April, 2013 with Complaint number 14925.
On 23rd April some technician came to our house and did something and told some part needs to be replaced.
Even after calling your technician they say it will take 1 week time.
The 1 week completed and its May 6th today.

I think one can imagine how hard its to live without a refrigerator after living with this for these many days.

On May 6th I created one more complaint and as per the customer service executive a new complaint was registered and escalated and had been given high priority.
2nd Complaint number is 03211.

On May 7th one of their technician called us and said as the motherboard is not available and motherboard will be available after 15th June, 2013.
And he also said that he can do a temporary solution which cost 1900 Rs till they get the mother board by keeping a hole to refrigerator backside and do something.

And when they receive the mother board we need to pay again for the mother board.

What a poor , disgusting, pathetic service is this.

I have mailed them and responded to me on 6th May asking for my mobile number so that they will need more details.
I replied them back with my mobile number but there was no reply for mail nor there was and call.

What a poor , disgusting, pathetic service is this.

Why should Indian Market entertain such kind of companies who do not provide service at all..

Could you please assist me in handling this issue.

Best Regards,
Chaitanya

I Aloknanda Dasgupta had bought a 1.5 split air conditioner on 25th may 2013 there was a lot of problem after the installation of the machine and with repeated comlaints the compressor had to be changed twice by thecompany before the machine started working. This year with the onset of summer the machine was not working and I booked a complaint on 13th April 2013. An engineer named Raja Samanta visited within a few days and after checking said that the compressor was faulty and has to be replaced and it will be done within a week. The compressor has not yet been replaced even after repeated reminders and requests. I have a very serious patient at home who is suffering immensely due to the heat please take immediate action and get my problem resolved

We bought the Whirpool Refrigerator Double Door
Model Number:340 lt_NEOIC355 TCGB4 SWIS SI
Serial Number:W[protected] on the 10 of Feb 2013......On delivery itself the Door had a (Damage) Dent.And from the 2nd week some weird loud noise stared coming From the Compressor motor..when switched ON. The customer service people are just a pain... they on the 2nd complaint... removed the whirlpool Motor fan and replaced with a Panasonic Motor Fan.....and still the problem has no solution....Who ever is the concerned person please take the necessary action as soon as possible....because The service people at Whirlpool are ARROGANT and just Hopeless... pointing fingers to each other.. regretting buying Whirlpool Product.Will never reccomend to any one.....

i have purchased a washing machine 652sd 5 months before & its dryer is not working. i have logged a complain on 2nd of april for my washing machine but without making it they have closed my complain & i have relogged it on 11.4.13 no. rp[protected]. what a worst service they are giving. my machine is off from one month & nobody is ready to hear about it.

I have purchased New Whirlpool Machine from Viveks Show room double road Bangalore on 19th of April.Till today no DEMO executive have visited my palce to educate about washing machine usage.Instead of making two complaints calls to service center and the compalint are 10197 and 1160.I have been receing falls promise call from DEMO execuetive assuring that they would be visiting to my home from 4 day and they never turned up.
Please help

I have purchased Whirlpool 360 6 th sense washing machine in the month of Feb-2013, till today I have not got washing machine cover. I repeatedly
contacted company people, but every time I got the answer that within a week we are getting, but so far I have not recieved. Is it Whirlpool is worst service as my friends told...? Please I will appreciate your services in this matter. Thanking you....Yogender

Dear Sir / Madam

Whirlpool Washing NOT WORKING (more than 30 days)

Complaint Numbers is given below :
[protected] / 20 – March 2013
41668 / 23 – March 2013
44373 / 25 – March 2013
47480 / 27 – March 2013
[protected] / 02 – April 2013

I really need your help with this.
Your engineer Mr. Rajan / Mr. Sunil 91 – [protected] called for the third time in the past thirty days to repair our (Whirlpool Washing machine 12303 and SPIN601 Model) at the above address, and I am still without a working machine.
He was unable to carry out the repair once more because the spare part (type/description/ref) was again not compatible He himself confirmed that spare parts cannot able fix. Without Washing machine very difficult to handle the situation.
Your engineers have been excellent as always, but without the correct parts they can't do the job required.
Can I ask that you look into this to ensure that the next service visit, arranged for, resolves the matter?
If not able to solve the issue, it is coming under warranty period you can very well replace a NEW Machine. Otherwise I can go for a legal.
I greatly appreciate your help.

Yours sincerely

R. NAGARAJAN
91 - [protected]

I had purchased a whirlpool split a.c. at vasanth& co , dindigul, but they delivered a defect a.c. when I came to know at the time of instal and I informed to them but they are not response in correct manner.please advice

Dear Sir,

I am Using The Your Company washing machine Within ( WHIRLPOOL 360˚ BLOOM WASH 7.2 KG ),
But Not Processing The UB Indicator, Service Technician Attend The Complaint For 5 Times, But Not Solve The Problem,
So Kindly Replace The Washing Machine.

Washing Machine Details:
Serial Number: INF1307,
Model Number: 14018,
Purchase Date: 14th Feb 2013,
Purchase...

Sir/Ma'am

This is to inform you that I am using the Whirpool Refrigerator since years, every year I had to putting gas in it.

No one from the your side had check why this problem been occurred every year. No one doing their job sincerely. Every time I complaint regarding cooling problem your engineer put gas in it, some days it's works but after some days problem remain same.

My last complaint was for same cooling problem, the engineer without checked why gas leaking from where he start filling gas in the compressor, after filling the gas I told him please check why this leaking problem have been occurred every year.

Then he started checking and found the near about the coil there is leaking. Who will compensate my money all money I spend on the gas, nobody checking main problem.

Thanking you

Thanks & Regards
Imran Ali
[protected]

In the last three days, every thing functioning i.e. lights, sound are working in the fridge. But no cooling, it is now known what is the problem....

We purchased the fridge last year. Right from the first month we started noticing water puddle being formed on the floor of the fridge spoiling all the vegetables. We registered a complaint. It was solved for that day. The problem persisted and many complaints were made and many times, it was fixed temporarily. Post warranty, I was charged Rs. 5000 to change parts promising a permanent fix. Again the water is seen and this time on complaint, no body is ready to come and solve the problem

Worst part is that every time the complaint is made, we are asked to shut down the fridge for a couple of days causing us great trouble.

My whirlpool washing machne and refrigerator both are unde repair please do the needful as early as possible

fridge serial no IN COO 2811422
washing machine seiral no IN B[protected] and LQO15000680
My address:

M.venkatasamy
4/434 - M rajiv nagar , 5th cross, , somaraipettai, Krishnagiri

Mobile numebr ; [protected]

there is black mailing thru bajaj fin even i had paid the full payment .now they asking me foe extra payment. so pls help me as my name is farida shaikh .loan a/c number is:4050CD00253552,insurance extra payment as my installment was 3500/- and they were asking for insurance 450/-extra.
for which i have came in civil as i had paid the full payment.
help me in this case.
farida shaikh.

Dear Team,

I had purchased Whirlpool Refrigerator in 6-7 years back and it worked fine for 3 years.

Then it started giving problems of auto defrost. I started logging complaints to whirlpool and they advised that it has blocked drainage pipe.Whirlpool technicians just poured hot water from inside the refrigerator and said that it shall not happen again.

But the problem continued and still persists. Every-time technician would come and would do the same process of hot water.I continued to ask technicians if there is problem with the part pls replace but they said its absolutely fine.

Recently (Oct 12)one of the technician (same technician who used to say that there is no fault in any part) visited and replaced one part which they call as " BIOMETAL" and said that it will no solve problem for ever and this part has warranty of 6 months.

But recently (in March 13) problem has started again (i.e. water leakage inside the fridge) and I lodged complain with Whirlpool customer care and technician visited. He said that there the problem has nothing to do with Bio-metal, so I asked if it is not associated with Bio-metal then why you people have changed the part even if it is associated then pls replace the part. The technician said that he need to confirm with service centre and shall come back. But he has never came back.

In summary I have been paying service charge approximately Rs 395 per visit so many times plus Bio-metal part Charges (Rs 850) for the problem mentioned above but still the problem is not resolved yet.

I request you please help me to get my things done or take some legal action or what action I can take against the company.

Moreover whirlpool provided the number of Branch Coordinator Mr. Kapil- [protected] and Service Centre No- [protected].

Mr. kapil is not at all bothered to pickup his phone and service centre no is switched off.


Few Complain Numbers for reference:

1. Latest Complaint Numbers ;
GB[protected] - Registered on 15-March-2013
GB[protected] - Registered on 19-March-2013
GB[protected]- Registered on 20-Oct-2012 ( when Bio-metal was changed)
GB[protected]- Registered on 08-Sep-2012
GB[protected]- Registered on 02-March-2012

Above complaints are for same problem i.e. Defrost issue and water leakage inside the refrigerator.


Thanks & regards,
Vinod Pandita
+[protected]
pandita.[protected]@gmail.com

I had bought a refrigerator(Model No. Frost Free MM 26ZX 250 Lts) one year before from JAINSON Electronics, Karaikudi, Tamilnadu. I would like to bring to your notice that I've registered a complaint. The main issue is our refrigerator is not working due to some internal circuit board failure. But the problem started right beginning from complaint registration. I had registered a complaint on 28 Feb 2013 & received confirmation SMS from Service Center[Code is 885 for SR number CN[protected]]. Later I ha been waiting for their response almost for 10 days. After many calls they said they never received any complaints before! & so they will log it as new complaint on 10th Mar 2013[Code is 037 for SR number: CN[protected]]. I couldn't expect this kind of service from them. Such a irresponsible replay from their Customer care. Now almost 10 days has gone till no proper answer from their side. Refrigerator is an one of the essential home appliances, so whirlpool should have taken prompt action. Just imagine a home without refrigerator for almost a month! A reasonable approach to this would have been diagnosed the issue & let us know exact time period to solve this issue. Instead of doing this, there is no point of keep telling 'we will solve your issue as soon as possible..'.

You are not serious to take any correct action to resolve this issue. I'm really very disappointed from your side. I never & ever recommend whirlpool to any my friends & relatives. Such a pathetic experience.

Date Complaint No.

28th Feb 2013 CN[protected]

10th Mar 2013 CN[protected]


Will see how its going to end.

I would like to bring to your notice that i had registered a complaint on the 13th Dec 2012 vide complaint no. CN[protected]. The issue was with my whirlpool window 1.5 tonne Air conditioner. The technician had visited and diagnosed the issue as failure of the compressor. He had mentioned that the compressor was under warranty and promised to replace the same. Further to that 2 weeks after many followups, we were told that there is no stock of the replacement. The call center details reveal that the complaint was closed on 10th Jan 2013 stating there was no replacement available. Till date there has been no revert from your side. I am appalled by the lack of dedication in resolving a issue which has been pending for over 2 months now. I have been a loyal whirlpool patron using most of your domestic appliances. This will be my last attempt to resolve the issue failing which you will leave me with no choice but to approach the consumer forum/ grievance redressal cell. I have again booked a complaint today 05th Feb 2013 vide complaint no. CN[protected]. Request you to do needful.

A very unsatisfied & disappointed customer.

Regards
Pavan Kishore
[protected]