Whirlpool India Complaints & Reviews

I have purchased a Washing Machine of Whirlpool Washing Machine Co on 21.07.2012 from M/S Harsha, Udupi. On 13.07.2013, the machine stopped working and I have lodged a complaint (BG[protected]), but the machine has not been repaired till today (27.07.2013); even after 14 days. If this is their response during the warranty period, what to say about the future service. I have been repeatedly calling their Service Centre at Udupi[protected]; but in spite of the best efforts, the engineer could not fix the problem. Ultimately I rang up their representative at Bangalore, one Mr Murali ([protected]);, who eventually expresses his inability to resolve the issue and informs that his higher ups will contact me; but as expected, nobody bothered to attend to the complaint.

Subject:-Stock Problem Not Complite. Very Poor Service.
Complant No:-

KL[protected] Dated 09/07/2013
KL[protected] Dated 09/07/2013
KL[protected] Dated 20/07/2013
KL[protected] Dated 20/07/2013

16 Days Over Service Not Done.
I am dealer sudipta garai,
from NEW GARAI & Co, Shop approx 20 year.
Gushkara, Burdwan,Pin-713128,West Bengal.
Mobile No-[protected],[protected].

Customer Care has tell job complete WHY? WHY? Till Now Job not complite. Please do Solve as soon as possible

I had purchased a whirlpool double door refrigerator on 18 February, 2013 from Vijay Sales, Lajpat Nagar, New Delhi. In march end I have noticed that my refrigerator below door is not closing properly and because of that there is very less cooling in the refrigerator. I have made a complaint in April to the whirlpool customer care and they provide me a satisfaction code which I have to give to their engineer after I am satisfied with the solution provided. There engineer visited my residence and said that there is no magnet in the lower door of the refrigerator and that's why the problem arise and said that he will change the part in 2-3 days but even after one week no solution was provided then I again called the engineer and he said that the part is not available to the company and they will replace my product. He said that for processing the replacement he needs the satisfaction code provided to me by the customer care, I provided him the code and he gave me replacement no. 35 and said that I will get the replacement in next 7-10 days. I don't get replacement in another one month and then I again called up the customer care on 31 May, 2013 and they said that my replacement get cancelled and the part is available to the company and they will change the part of the refrigerator, for this complaint they provide me the complaint no. DL[protected] and said that the part will be replaced in next 3 days but I didn't get any call till 12 July and then I again called up the customer care and explained the whole case to them and they said me not to provide the satisfaction code until I get the replacement this time and they provide me a complaint no. DL[protected] for 12 July, 2013 complaint. The engineer visited my residence on 13 July, 2013 and again said the same thing that the part is not available to the company and they will give me the replacement and asked me for the satisfaction code to process the replacement but this time I refused to provide the code and when he insisted for the code I made a call to the customer care and asked him to talk to the executive and the executive again said the same thing to him also that the code will be provided only after replacement. Same day in the evening his senior Mr. Manjeet called me and asked for the satisfaction code and when I again refused then his words are " Madam ya to hamari baat pe vishwas kar lo ya call center walo ki baat pe kar lo, replacement humne deni hai agar code nahi doge to replacement nahi hogi" but I still wait for one week for any response and then I post a complaint online on 21 July, 2013 and on this I have opted to respond me on my mail but the executive respond me through call and again ask me detail regarding my complaint, I explained the whole thing to him and he asked me that to call Mr. Manjeet again and ask him about the status of replacement. I called Mr. Manjeet again today that is on 23 July, 2013 and he said that my replacement can not be processed and the company will change the part when the part is available and till then I have to wait.

Its already more than 5 months from the purchase and almost 4 months from the date of first complaint and the product is in 1 year warranty. If the situation will remain the same I will never get any assistance from the company in near future also. Kindly help me in getting my replacement done.

With reference to above complaint lodged by me

 First Complaint Logged by me on 15th June (DL[protected]) regarding F3 Fault in my Front Loading Washing Machine and same day service engineer has visited and inform that there is some issue in main controller board which needs to be replaced. Next day service engineer visited replaced the board but problem remains same. Then he informed that there is some problem in “Differential Motor” which needs to be replaced and expected date of replacement is 20th Jun 13. I was following with service engineer from 20th June and got answer that part delivery is awaited. On 30th June 13, I called customer care number and came to know the complaint has been closed with remark “Customer is not available during visit”.

 Same day I've logged another complaint with ID DL[protected]. Again service engineer visited and taken the “Differential Motor”, but till date replacement is pending. I’ve taken many follow-up with Service Engineer but he responded that Part delivery is awaited.

37 days has already passed and still I waiting for repair of the washing machine.

It requested you to intervene in the matter and take necessary action against responsible person who did fake closer of previous complaint no. DL[protected]. Also provide timeline for repair of product.

Subject: Re: regarding complaint of malfunctioning of whirlpool refrigerator 350 litre

respected sir,

>i hv purchased a whirlpool 350 litre refrigerator model no. JG2464928 vide bill no. 895 dated[protected] by name of smt raj singla from shiva enterprises maur mandi disr bathinda punjab. our refrigerator is not freezing ice and is making alarm noises since 6 months. Local whirlpool service centre Maur Mandi had tried to repair it by replacing module , sensors etc but failed to identify the problem..They just told me to go to district service centre as they are unable to rectify the problem.
Then I had gone to district service centre of whirlpool Bathinda but they had also made fake commitments to solve the problem but nothing has been done.

Then I had complained at customer care no. [protected] on 27 june 2013 vide complaint no. CH [protected] and i was assured for the solution of my problm.but no engineer visited or called me for the complaint .then i again called cust care for the same . they told me that they will send urgent reminder to the engineer and he will visit within 24 hours . but nobody visited,then again i called cust care next day , they have registered new complaint vide ch [protected] dated[protected].

No Engineer visited till date and finaly on dated 13-07-13 an incompetent mechanic visited at my premises to check the product but he could not diagnosed the problem and hence declared that the refrigerator is not repairable.I could not understand what does it mean that the product is not repairble? If somebody purchase a product of a company and after few days the same problem occurs in the product and company's response is that the product is not repairable then think what the customer will feel.

There is no mechanical damage to the product then how can the company personnel declare it as irrepairable. If the company can not give services then why company is making fool of people. Then the company should sell their product with condition apply that the product is not repairable. So that people should turn to some better companies .

. I cannot throw my refrigerator worth Rs 25000/- as scrap.

When company Engineers can manufacture the product then they can also repair it if they are willing to do it positively. Kindly do the needful.

Dr K.D.Singla
ward no.4,Near ramewala hospital, maur mandi Dist. Bathinda. m - [protected]

I PURCHASED A WHIRLPOOL REFRIGERATOR IN MAY 2011.THE REFRIGERATOR HAS 1 YEAR COMPREHENSIVE AND 4 YEARS WARRANTY ON COMPRESSOR.
ON 05/05/2012, ITS COMPRESSOR STOPPED WORKING. AFTER SEVERAL REMINDERS THE SERVICE ENGINEER CAME AFTER 5 DAYS AND TOLD THAT THEY WILL HAVE TO TAKE THE REFRIGERATOR TO THEIR SERVICE CENTER. AFTER THEY TOOK THE REFRIGERATOR TO THEIR SERVICE CENTER THEY SLEPT AND AFTER MANY COMPLAINTS AND CHASING THEY RETURNED MY FRIDGE AFTER 18 DAYS.ALSO THEY CHARGED ME RS. 1500 FOR COMPRESSOR GAS FILLING.
AGAIN, ON 10/06/2012, THE COMPRESSOR STOPPED WORKING. THIS TIME THEY CAME AT HOME AND REPAIRED IN THREE DAYS BUT AGAIN CHARGED ME RS. 2000 FOR COMPRESSOR GAS CHARGING.
NOW, AGAIN ITS COMPRESSOR STOPPED WORKING ON 05/07/2013 AND IT HAS BEEN 5 DAYS AND THERE IS NO IMPROVEMENT. THE SERVICE ENGINEERS TELL TO TAKE IT AGAIN AT SERVICE CENTER.
1. HOW CAN I GIVE THEM MY FRIDGE AGAIN AFTER I HAD MY EARLIER EXPERIENCE??
2. WHAT IS THE GUARANTEE THAT AGAIN THE COMPRESSOR WILL STOP WORKING AND I WILL BE CHARGED RS. 2000 AGAIN??
3. HOW LONG WILL I HAVE TO [PAY RS. 2000 EACH TIME FOR RS 16300 REFRIGERATOR.??
ITS ENOUGH AND I WANT REPLACEMENT OF THE REFRIGERATOR OR I WANT MY MONEY BACK.

Hello,
I have been a long standing customer for Whirlpool washing machine. I had been using semi automated washing machine till 2 years back, and subsequently upgraded to Fully automated washing machine purchased through Vasanth and Co on 2011
2 weeks back, My Washing Machine Got faulty and we called the customer service . The customer service saw the unit and told that the suspension and heater coil has spoiled and has to be replaced, costing approximately close to 5000 rs.
I have written to Whirlpool customer service in their feed back section regarding the above problem, but there has been no response so far.

1) Product quality : I would like to ask whirlpool how can the important components like suspension and heater coil get spoiled with in two years of purchase ? Is this the quality of the products you sell ? Un fortunately this has happened just two months after the warranty period has expired. I want Whirlpool management to look at this issue and request to replace the component free of cost. If not , free of cost at a discounted rate. Whirlpool Brand is well known brand through its legacy and am puzzled by the quality and the service care.

2) Service Quality, : It is more than 10 days since the Service representative has promised me to return with the spare parts. But till date, they keep on calling me everytime postponing saying that the parts has not arrived. They have pushed the dates 4 times so far without any luck ., Totally appalled by the service and the indifference shown by the Whirlpooll Service department.

I want Whirlpool Management to take note of this and act swiftly to solve my problem

I have purchased a Whirlpool frost free fridge (Model NO 8057) on[protected]. I have taken home care plan (i.e. extended comprehensive warranty) which was to expire on[protected]. On 03-09-12, my fridge ceased to work and a complaint was registered on[protected]CO[protected]). They undertook some sort of repair and charged me a hefty amount in the name of consumables (gas filling etc.). The fridge never worked properly and complaints were registered on[protected]No CO[protected]) and on[protected]CO[protected]). The fridge was not repaired. Further I spoke to their Customer care on 23-11-12 and they booked another complaint based on my email complaint(CO[protected]).
By that time, the haphazard repairs carried out by the Company made the condition of my fridge worse and the machine was not cutting off automatically. The daily consumption of fridge has increased to about 5 to 6 units a day. Further the body of the fridge was getting heated up enormously and the body of the fridge got deformed completely.
Then, I started complaining to higher levels of the company. Another team of technicians came and took away the fridge. Finally, the company diagnosed the defect of the machine is with the compressor and needs to be replaced! Finally, a diagnosis after cool 8 months! The verdict: I should pay for the compressor. Remember, by that time I might have paid:
1. A hefty amount for transportation charges and consumable charges.
2. During 8 months of their repairs a huge amount to KSEB (Electricity Board) on account of electricity charges.

Further, because of their shoddy repairs the fridge is completely deformed. In this condition the resale value of the fridge might have come down to zero because of the deformity of the body of the fridge due to shoddy repairs.
All my pleadings were of no use and they returned the fridge.
Can I surmise that the company was knowing from day-one itself that the compressor of my fridge was the root cause of the problem and they were whiling away time to avoid free replacement of the compressor as my complaint was within the Home Care Plan.

I would like to raise a very serious concern about handling of my complaint number "GB[protected]", regarding the replacement of compressor of my Split A/C (Aviator 1.5T).
The complaint was logged on 1st of June and than it started series phone call and follow-up but all gone in vain because your customer support staff have no idea what it mean
a Customer Support and how much suffering a customer can undergo when the A/c is down for almost 3 weeks during peak summer season.

I got my A/c inspected by a private technician and he confirmed me that the compressor is faulty and since it is under warranty better to log complaint with company. I provided the detail
to your staff and they promised me that compressor will be replaced in few days with some service charge which I need to pay.

When no one turned up for a week, I called support staff again and they told me that status of the complaint shows that technician has paid the visit and provided an estimate.
I was surprised and told them that this is absolutely incorrect as no one has visited and there is no point of estimate when the compressor is under warranty.

I called several time over next 2 weeks and always requested to speak to some senior person, and I was given commitment that someone will call me in few hours/24 hours/48 hours,
none of those commitment were ever fulfilled.

Finally I called on 15th June and I had to threaten your support staff just to get some senior to speak to me. The supervisor was kind enough to arrange a conference call with
person Rajeev (Mobile [protected]) and Rajeev promised that Compressors are on the way to our center and he will get my A/c fixed during 17-18th June latest. I called Rajeev again
on 17th evening and he told me that compressor are yet to be cleared from store and he will send someone on 19th June.

On 19th June finally someone visited my house and he also asked me about problem before coming and I explained him that compressor needs to be replaced. The guy did full inspection
of my A/c and he surprised me that he did not bring the compressor because no one gave him and he need to come again.

I am really surprised about such a pathetic and unprofessional behavior of your staff..I do not expect such kind of poor service (I am ashamed even to call this as service).
This is harassment and in such a peak summer how one can service without A/c for 19 days.

I hope you will take proper actions against the people involved in this support request.

Secondly I feel that I should not be charged any service charges for visit/charging because I have not received any service at all.

Mohammad Asif Ali Khan
Mobile:[protected]
email: [protected]@hotmail.com
Greater Noida (Uttar Pradesh) - India

My Whirlpool double door, frost free refrigerator Model NO: WRN A 2888 G 20, Srl No: INA[protected], was working with almost no problems for quite sometime, but suddenly two weeks ago the plastic components inside the freezer compartment melted completely, so much so that the freezer door could not be opened and had to be cut open to see that everything inside had completely melted and the got welded to the door.
I duly registered a complaint with Whirlpool, and the engineer came over who finally cut the door open. It was then we realized that the defrost cycle which got started at midnight, for some reason never stopped till not just ice, but even the plastic on the inside of the fridge had melted. Apparently it is a design flaw where 2 thermal cutouts failed to cut the defrost cycle and melted the complete interior of the freezer. On visiting Whirlpool global website (http://repair.whirlpool.com/) you can see recall information for fridge with similar design flaws but such recalls of faulty product don't happen in India where we have to live with such fire hazards in our homes.
I filled a written complain with the attending engineer as well as a complain on company website Sr No: HR[protected], asking for the faulty fridge to be replaced or repaired but I have not heard back from the company for the last 2 weeks even though the web site claims response in 3 working days.
This whole incidence leaves me wondering whether Indian consumer laws are so poor that recall of dangerous, defective products happen only in First world countries and we are forced to survive with these fire hazards that we bring into our homes the best we can.

Dear Sir/Madam,
I am having a Whirlpool semi automatic washing machine which started giving trouble since last 15 days.
I called their customer care at [protected] on 12/06/2013 and lodged a complain(complain id-GW[protected]) and I was told that I will be contacted within 24 hours and their expert will visit my place from the nearest service center and the issue will be resolved.
But till today there is no response from their end. Today, I called for the FOURTH time on the customer care number and got the same response, “I am sorry for the inconvenience. I am forwarding your case and it will be taken up on priority basis. Blah blah”. All crap.
So Whirlpool has proven as one of the companies which have no customer support and after sales services what so ever. At the time of selling a product, country wide service and what not is assured. But this is the state of affairs actually. I don’t know which clock they are following which could not finalize a deadline of 24 hours where as 7 days has elapsed already.
I just hope it has some effect on some deaf ears.
Prem Kumar

Hi,

This is Pankaj Kr. Rai, I purchased a Whirlpool Refrigerator in 2010, it is having several issues since beginning, when ever I complained they came and rectified. But last year in October 2012, its Compressor got corrupted and when I called they asked for visit and other gas filling charges, because compressor is under warranty. But within a month same compressor that Whirlpool changed, got corrupted again and in second time after several days, company changed this faulty compressor second time in December 12, also they changed thermostat, blaming it for malfunction in compressor. Again same compressor stopped working and then When I complained company charged for gas refill and again repaired on 22nd May 13, on 26th May 13 same compressor again stopped working.

Still compressor is under warranty, but when ever I am complaining they are just opening a request and closing after a week, by writing whatever they want. I can provide last two complaint numbers, which were closed internally without providing any resolution.

Service Request number: DL[protected] was created on 19th May, engineer visited on 22nd may 13, charged Rs. 1200 for gas and repaired. Again on 25th May, same compressor stopped working.

Service Request number: DL[protected] was created on 26th May 13. Engineer visited and confirmed that compressor need to be replaced. After that no service. He confirmed that he dont know why compressor is getting corrupted. His remark was that in last few months all compressors supplied by Whirlpool were of not good. This request was not worked and they closed the request internally. The fact is after 26th no one called or visited, they closed call internally.

Service Request number: DL[protected] was created on 5th June 13, and remark maintained by service engineer is that customer refused to pay. According to whirlpool service manual, any repair within one month will not require payment second time. This call was for replacement of refrigerator and it was communicated by support center that within 2 days some of company representative will collect my original purchase receipt and process product exchange and it will take 21 days. Fact is that no one visited or called, they just closed the call.

Service Request number: DL[protected] was created on 14th June 13. No one is even trying to know from Whirlpool that whether their engineers are not capable or their compressors are of so inferior quality that it is not able to last for 1-2 months.

After every complaint, their service center is opening one service request and without replacing faulty refrigerator, they acer closing the call.

I mailed several times to [protected]@whirlpool.com,[protected]@caretelindia.com,[protected]@caretelindia....⇄ but of no use. They are even not replying mails.

This faulty refrigerator must be replaced, because Whirlpool engineers tried 4 times and unable to provide permanent resolution. I can not keep paying Rs.1200 after every 1-2 month. I will provide all receipts if required.

Regards,
Pankaj Rai
mail: [protected]@gmail.com

The water purifier bought in April 2012, and taken into Annual Maintenance Contract in April 2013 is not working properly. The machine keeps running but very little water gets filtered. We have recently changed all the filters, but the problem continues. We called customer care on 8th June. Complaint no. 14200. We were assured that someone would call us and come over to repair the machine. Thereafter I have been calling every day and getting the same assurance. As on the night of 12th June, no one has turned up for service.

Our Whirlpool genius refrigerator (Model:DC19-2010) stopped working a couple of weeks back. Since we already had a contact number of a service representative (Name:Rohan; Cell#91-[protected]) from our previous complaint (Complaint#11466) we called him and asked him to come and check

Rohan turned up couple of days later , checked the fridge and told me that it could be an issue with the compressor. He said that he will verify if it was really a compressor issue the very next day. He did not come the next day but came the day after, checked the compressor again and conformed that it was really an issue with the compressor.


We showed him the warranty card for 4 years for the compressor and asked him to replace it since it was within the warranty period. He said we have to raise another complaint with the Whirlpool call center.

I had called up the Whirlpool-Bangalore service/call center (Phone#[protected] and registered a complaint last week. I was told that a Whirlpool service representative will come over to look into the issue within 24 hours (It looks like it is the only sentence your call center parrots know). The complaint number is BG[protected].

Since then I got no response from anybody, so I called up the call center again after 3-4 days, I was told to contact Tukaram (Cell#91-[protected]), who in turn asked me to contact Sivamurthy (Cell#91-[protected]). Sivamurthy told me last Saturday that the compressor will be available by today. I called him up today and I was told it would take 2 more days. I am not exactly sure whether this guy actually knows what he is actually talking about or just mouthing some garbage. He has not been picking up the phone when I call him since then.

Its been nearly two weeks since the fridge stopped working and still your horrible service or "care" network has not done anything to fix it. I am writing this mail hoping that at least some professionalism or accountability from Whirlpool might come out of it.

So far I am deeply frustrated and very angry about the whole experience.

we have register a complaint with the whirlpool jaipur service centre on 5th june with the name of kulpreet singh. On 6th of june an enjineer came and he told that it will be repair in the workshop and till now no one has come to take the fridge .In january the compressor had been changed and acc. to the engineer the gas is blocked so again its a compressor problem which is in the warranty period. we have given them so many reminders related to it but then also nothing is been done. they also misguided us by giving them fake numbers that u can talk with the owner but that no. was o[censored].P owner. this is really a harrasment done to a customer.

if soon no action will be taken then forcefully we have to go in the consumer court.

Sir,
I am Ganesh Chandra Bag. I have purchased a Whirlpool refrigerator model "Genius 180L" on 26/03/13 from "nataraj electronics"
that's resides on Singur Bazar, Hooghly. But the date from 21/04/13 this is not working properly, so i several time try to contact with
the owner of "nataraj Electronics" but every time he refuse to talk with me. so i am suffering from the above date. sir i send you the
"nataraj electronics " shop mobile no. [protected]/[protected].

i shall be highly oblige if you kindly take necessary action in this matter.



Thank yours faithfully,
Dated :-
Ganesh Chandra Bag
Vill.+P.O. - KInkarbati,
P.S. - Haripal,
Dist. - Hooghly,
Pin. - 712407
Mobile No. [protected]/[protected]
29/05/2013

I am facing the probmlem since I had purchased the refregirator
continuously I have locked the complaint about my product to Customer
care,Engineer visit & doing nothing to resolve the problem & Customer
care was without asking/confirming to me closed complaints without
resolving it.
This time your Engineer Mr. Riaz suggested me to go for replacement
because problem is serious & cannot be determinised & had taken
writtern copy from me regarding complaint & replacement of product

Kindly replace my product as soon as possible

RESPECTED SIR,
SIR I BOUGHT TWO AC OF WHIRLPOOL OF 1.5 TON BEFORE 10 DAYS AND ITS NOT WORKING PROPERLY AS IT IS NOT COOLING AT ALL.AND I HAVE COMPLAINT IT IN SERVICE CENTRE AND THEY ARE TELLING THAT WE HAVE REGISTERED YOUR CALL AND WE WILL CONTACT U SOON BUT THEY ARE NOT RESPONDING AT ALL. AND ONE COMPRESSOR HOW THEY HAVE ATTACHED TO WALL WE DNT KNW IT HAS FALLEN BY THE PRESSURE OF WIND.
PLS CONTACT ON MY NO. [protected]

i bought a refrigerator whirlpool 3door on 27the October 2012. 2monthes it worked properly but after theat it slow down its cooling theen i called technician and said theere is a gas problem next day thee technician will come and fill thee gas but also after filling gas it didn't cool properly theen again i call thee technician and he said theat thee problem is out of reach we send our senior agent thee technician gave us24hrs time theat withein 24hrs thee senior agent will come and see thee product .withein 24hrs it didn't came i again made a complaint theat thee senior agent had not came theen again he said theat thee technician will come in anotheer24hrs theis situation happened 4-5times but thee senior technician didn't came theen after 1week thee technician again came but thee senior technician didn't came he said theat theere is a problem of compressor and-withein 24hrs we will change it but also after changing compressor also it didn't worked and now also it is not working i have seen theis worst service of thee company ever my food had got spoiled and no action has been taken till now

I have bought a Whirlpool Washing machine

ING[protected]
Model No : 12204
Date Of Purchase : 18.10.2011

from the date of instillation itself machine has started giving problem . Now in a matter of 1.6 years machine has given more than 10 Service problems and each of the time service engineer has visited the place he has taken away parts for servicing or replacement. Every time we hope that now onwards...