Whirlpool India Complaints & Reviews

Respected sir/madam,
I shri Harish kumar Roy bought a refrizarator from Barrackpur great eastern with your finance company. I allready paid five emi, but did not get emi card. This is my 2nd complain to you.

Please take nesessary action to arrange my emi card.

thanking you, yours faithfully,
. Harish kumar Roy

I have purchased on Whirlpool Oven from EASY Day Mysore on 20th July 2013. They showed us the model everything and said one new piece is there which we are delivering you. We brought the item and kept for the installation. We waited for a week time and their installation engineer did not come. Then, we opened the item and tried to operate it then we came to know that it is not in working condition. We called them 'N" number of times to send them the installation engineer but they did not responded. at last I registered a complaint in Whirlpool site and then one service engineer visited and confirmed that the item is damaged. They have given one damage piece in which the magnetron component it not working which is responsible for heating our food. Then we called again many times for the replacement. they never responded. Now it is happening that, when ever we call they pick up our call and just disconnect saying our manager is not here and once he comes we will call up.
It is almost a month now, nothing is happening with it. Neither it is getting repaired nor replaced even when it is under warranty. I am really fed up purchasing in Easy Day. they are real cheaters. They sell all damage and unwanted materials. They know how to cheat people in and around. I request every one to be cautious with this super market.

We bought Whirlpool refrigerator in 2010. In 2013 February there was a problem in defrosting. So they charged me Rs 1500 to change two small - Timer and Bimetallic. I think cost of producing these two simple parts will be less than Rs 200 each but they charged me Rs 1100 for the parts alone. Just 20 days past the six month warranty period for the new spare parts, I am facing the same defrost problem once again. This time the technician is telling me that we have to once again change the timer and heater. Each will cost Rs 650 and Rs 1500 they say. I am annoyed to see the changed parts not lasting even a year. Within 4 years I have to spend Rs 4000 to repair the whirlpool fridge. I don't think whirlpool fridges have quality long lasting parts in it. Think again and do your research before buying whirlpool fridge.

Model FF32B 2009 Professional
Type Frost Free
Capacity: 275L

Dear Sir/madam,
I purchased a Whirlpool Microwave Oven in 2004 and have been continuing AMC without fail ever since the original guarantee expired. The last AMC was supposed to be due in Feb 2013. My Microwave oven(model No:MT263) stopped working in the first week of Jan2013 and service personnel came to inspect the machine on 4th Jan2013. They could see that error message"Door Open" was being displayed when the machine was switched on. The guy opened the machine to rectify this and ended up messing up the whole machine. The machine failed to switch on and he told me that the machine has to be taken to the sevice center for full check up.The machine was taken away on the 9th of jan 2013. Upon enquiry,I was told several times that parts are not readily available and will take some time to arrive from the HO. And in April 2013, he told the repair of the machine will be a costly affair since magnetron has to be replaced . I told him about the AMC but he said as per records with the company the AMC has already expired. I told about the AMC document with me showing validity till the first week of Feb2013. They wanted to inspect the document and a photocopy was duly provided to him. EVER SINCE I AM YET TO HEAR ANYTHING FROM THE SERVICE CENTRE. I contacted the Customer Care Centre of Whirlpool through e-mail and phone and they informed that the "Concerned Department" will get in touch with me but NOBODY HAS CONTACTED ME SO FAR.It is 7 months since the machine was taken away from me and NOWADAYS EVEN CUSTOMER SERVICE CENTER of WHIRLPOOL ignores my mails regarding this. What should I do to get justice? IF they dont care about repairing old Microwave Oven , why should they take money all these years in the name of AMC? Is this the way helpless customers are treated and robbed by a mutlinational company?

This is my first compalin to Whirlpool customer care.

From: "PRADIPTA CHOUDHURY"<pradipta.[protected]@rediffmail.com>
Sent: Wed, 17 Jul 2013 14:31:37
To: "[protected]@whirlpool.com"<[protected]@whirlpool.com>
Subject: membrane defect
Hello,
We have purchased RO model no.11778 sl no.KRA[protected] on 15/01/2011.After 2years and 4 months we have replaced 4(four) filters on 06.05.2013.Your service engineer has replaced prefilter,RO membrane,plus sediment and pre carbon filter ,service request no was 3546.At that time TDS was 514/47 and Work desc is MN-13402d7412c0301225p.3/12/12.Unexpectedly after two months, just before 2 days we have found that no water is flowing out from the disposal pipe,taking much time to get filtered water.So we called customer care(SR no.KL[protected] to get the service.Your service engineer had came and reported that it is a membrane filter defect and we need to replace it again on chargeable basis.No change in water,no change of place then why the filter was get blocked within 2 month?It is confirmed that it was happened due to the manufacturing defect in filter.Now please tell me is it possible to change filter in every two month? I also called your customer care number ,they also told me that I need to purchase it again.Why I should purchase it again within 2 month,is the life of filter is 2 month only? where is our fault?what type of misuses we have done?
I request you to change the faulty unit at free of cost as early as possible because this is a matter of drinking water.
I expect you should take proper step as a trusted brand in India.Waiting for your feedback.
Thanks and regards
Pradipta Chowdhury([protected])
Nabanita Dutta([protected])

This my 2nd mail to Whirlpool customer care
Dear Customercare,
Already 4days passed ,till today no response has been given.It is an issue of day to day drinking water but you people are sitting ideal and expecting that we should buy the membrane filter again at Rs.2150.Also I have tried to register at "http://www.magicare.in" but it failed, till today I have not received the activation mail.You people are playing with customer.Please let me know whether I should throw out the product or you will take proper step asap.
Thanks and regards
Pradipta Chowdhury([protected])
Nabanita Dutta([protected])

Also I have submitted a complain through their website on 21.07.13 but still no reply .Whirlpool India don't have any mechanism to generate any acknowledgment for the support related email.I guess they don't monitor the support email box and also their support website "http://www.magicare.in" is not working properly.Even I can't find out any escalation matrix in their website.I wonder how whirlpool is doing business in this way.Please look into this matter.So many Thanks for your cooperation.


This is our last mail on Mon, 29 Jul '13 2:13p.
Dear sir / Madam,

Ref our trailing mail reg MEMBRANE Filter faulty of Whirlpool RO, pls find the attachment "Whirlpool RO case history.pdf". We have purchased the Membrane filler @Rs 2150/- on 06.05.2013 along with three other filters. Total we have paid Rs 3545/- including IC of Rs 115/- against Whirlpool service request no (SRN) 3546. Suddenly with 2 months 10 days, our RO became non-functional & we booked SRN KL[protected] dated 16.07.2013. Service emgr came & confirmed that MEMBRANE Filter is defective & we need to change. I refused to pay service charge of Rs 280/- as it's ridiculous that such a costly filterof Rs 2150/- became faulty within 2 months only & that also without any damage from our endor change of input water. Informatively, we are living total 18 families in the same apartment & using same input water from common overhead tank & all other's ROs / Purifiers are working normal. It simply proves that MEMBRANE filter was itself having some manufacturing defects. Subsequently I have informed Whirlpool Helpdesk reg this issue on 17.07.2013 & 21.07.2013 but didn't get a single response from Whirlpool end. Finally I was forced to purchase an alternative purifier from Eureka Forbes @Rs 1699/- on 22.07.2013 b'caz it's day-to-day drinking water issue.Scan copy of that invoice is attached FYI pls. Fortunately I got a call on 25.07.2013 from one service engr & was told that our faulty Membrane filter will be replaced by another new one & accordingly I was asked to book the SRN KL[protected] dt 26.07.2013. Later on 27.07.2013, service engr visited my home & changed the membrane filter. Subsequently output water seems to be normal although TDS was at little bit higher side (110 ~140) but as per service engr, it will gradually decrease. Most surprisingly again on 27th, the service engr asked for service charge of Rs 280/-. When I refused to pay, he removed the new Membrane filter & take it away.

Now pls tell me is this a service? Shall a customer is accountable to pay service charges for a product's manufacturing defect? What's the fault from customer's side that we should pay service charges to whirlpool at a frequency of 2 months 10 days? On the otherside, who will compensate Rs 1699/- (price of Eureka Forbes purifier) which I was not supposed to spend at all if Whirlpool changed the Membrane immediately / next day? Why Whirlpool took 10 days (16th July ~ 25th July) time to confirm me that it will be changed free of cost? I, as a general customer is too much disturbed / upset at Whirlpool's customer support. Pls do the needful & revert.


Regards,
Pradipta Chowdhury @[protected]
Nabanita Dutta @[protected]

Till today no reply from Whirlpool.Don't Buy any thing from Whirlpool,they are absolutely cheater.They don't have any customer support system.We have all the related documents.

as few days later i get a call from whirlpool company one of their employ told me that i must fill gas in my refrigerator they gave my all details correct after our talk i said ok and i gave him my new address the day after that one of the whirlpool employ visit my place and he said me to pay the respected payment and he told me that firstly i have to pay the bill and than whenever i want i can call on whirlpool customer care number and i can make them came at my place for filling gas in my refrigerator i gave him cheque of rupee on 27 july 2013 . than he gave me bill after some day i gave a call to whrilpool customer care and told him to came and fill gas gas then the employ came he refuse to fill the gas he told me that the bill that i had is fake .. and i have to pay again why should i pay again as i already paid earlier ..

RESPECTED SIR/MADAM,

I HAD TAKEN A WHIRLPOOL REFRIZERATOR FROM BARRACKPUR GREAT EASTERN WITH BFL AS THERE TOLD THAT I WILL GET A EMI CARD WITH IN THREE MONTHS BUT FIVE MONTHS HAVE PASSED NO EMI CARD I GET. PLEASE ARRANGE MY EMI CARD AS SOON AS POSSIBE.




Harish Kumar Roy
[protected] and [protected]

HI Sir
SIR I HAVE PURCHASE Single Door Refrigerators WHIRPOOL IN NEXT ELECTROINIC IN THIRUVALLUR AND THEY HAVE SEND ME DAMAGE PRODUCT BUT THEY ARE NOT REPLACING MY PRODUCT.PLS TAKE ACTION AS SOON POISSABLE.
THANK YOU

Our Washing Machine wasn't functioning last week, so we called up Just dial to ask for the nearest Service center number and we chose the call back option from service centers. Some guy from Whirlpool company called and asked me about the problem and told a technician would call the next day. The technician actually called, came to our home, checked the washing machine and he reported that there was some problem with the motherboard and replaced it. He didn't give any warranty card or anything for the product. The only thing he provided was a bill. After the First wash the motherboard again malfunctioned and the washing machine is not working right now. When I call they keep telling reasons like transport problem and stupid reasons like that for not coming to resolve the problem. He claimed himself an authorised Whirlpool Service staff. If that's so then Whirlpool's Service is very very disappointing. Just Dial hasn't sent me the address or name of the company but the guy from Whirlpool Service department told me that he got the number from Just Dial. So Justdial has also been leaking numbers to fraudulent companies.

I have purchased a Washing Machine of Whirlpool Washing Machine Co on 21.07.2012 from M/S Harsha, Udupi. On 13.07.2013, the machine stopped working and I have lodged a complaint (BG[protected]), but the machine has not been repaired till today (27.07.2013); even after 14 days. If this is their response during the warranty period, what to say about the future service. I have been repeatedly calling their Service Centre at Udupi[protected]; but in spite of the best efforts, the engineer could not fix the problem. Ultimately I rang up their representative at Bangalore, one Mr Murali ([protected]);, who eventually expresses his inability to resolve the issue and informs that his higher ups will contact me; but as expected, nobody bothered to attend to the complaint.

Subject:-Stock Problem Not Complite. Very Poor Service.
Complant No:-

KL[protected] Dated 09/07/2013
KL[protected] Dated 09/07/2013
KL[protected] Dated 20/07/2013
KL[protected] Dated 20/07/2013

16 Days Over Service Not Done.
I am dealer sudipta garai,
from NEW GARAI & Co, Shop approx 20 year.
Gushkara, Burdwan,Pin-713128,West Bengal.
Mobile No-[protected],[protected].

Customer Care has tell job complete WHY? WHY? Till Now Job not complite. Please do Solve as soon as possible

I had purchased a whirlpool double door refrigerator on 18 February, 2013 from Vijay Sales, Lajpat Nagar, New Delhi. In march end I have noticed that my refrigerator below door is not closing properly and because of that there is very less cooling in the refrigerator. I have made a complaint in April to the whirlpool customer care and they provide me a satisfaction code which I have to give to their engineer after I am satisfied with the solution provided. There engineer visited my residence and said that there is no magnet in the lower door of the refrigerator and that's why the problem arise and said that he will change the part in 2-3 days but even after one week no solution was provided then I again called the engineer and he said that the part is not available to the company and they will replace my product. He said that for processing the replacement he needs the satisfaction code provided to me by the customer care, I provided him the code and he gave me replacement no. 35 and said that I will get the replacement in next 7-10 days. I don't get replacement in another one month and then I again called up the customer care on 31 May, 2013 and they said that my replacement get cancelled and the part is available to the company and they will change the part of the refrigerator, for this complaint they provide me the complaint no. DL[protected] and said that the part will be replaced in next 3 days but I didn't get any call till 12 July and then I again called up the customer care and explained the whole case to them and they said me not to provide the satisfaction code until I get the replacement this time and they provide me a complaint no. DL[protected] for 12 July, 2013 complaint. The engineer visited my residence on 13 July, 2013 and again said the same thing that the part is not available to the company and they will give me the replacement and asked me for the satisfaction code to process the replacement but this time I refused to provide the code and when he insisted for the code I made a call to the customer care and asked him to talk to the executive and the executive again said the same thing to him also that the code will be provided only after replacement. Same day in the evening his senior Mr. Manjeet called me and asked for the satisfaction code and when I again refused then his words are " Madam ya to hamari baat pe vishwas kar lo ya call center walo ki baat pe kar lo, replacement humne deni hai agar code nahi doge to replacement nahi hogi" but I still wait for one week for any response and then I post a complaint online on 21 July, 2013 and on this I have opted to respond me on my mail but the executive respond me through call and again ask me detail regarding my complaint, I explained the whole thing to him and he asked me that to call Mr. Manjeet again and ask him about the status of replacement. I called Mr. Manjeet again today that is on 23 July, 2013 and he said that my replacement can not be processed and the company will change the part when the part is available and till then I have to wait.

Its already more than 5 months from the purchase and almost 4 months from the date of first complaint and the product is in 1 year warranty. If the situation will remain the same I will never get any assistance from the company in near future also. Kindly help me in getting my replacement done.

With reference to above complaint lodged by me

 First Complaint Logged by me on 15th June (DL[protected]) regarding F3 Fault in my Front Loading Washing Machine and same day service engineer has visited and inform that there is some issue in main controller board which needs to be replaced. Next day service engineer visited replaced the board but problem remains same. Then he informed that there is some problem in “Differential Motor” which needs to be replaced and expected date of replacement is 20th Jun 13. I was following with service engineer from 20th June and got answer that part delivery is awaited. On 30th June 13, I called customer care number and came to know the complaint has been closed with remark “Customer is not available during visit”.

 Same day I've logged another complaint with ID DL[protected]. Again service engineer visited and taken the “Differential Motor”, but till date replacement is pending. I’ve taken many follow-up with Service Engineer but he responded that Part delivery is awaited.

37 days has already passed and still I waiting for repair of the washing machine.

It requested you to intervene in the matter and take necessary action against responsible person who did fake closer of previous complaint no. DL[protected]. Also provide timeline for repair of product.

Subject: Re: regarding complaint of malfunctioning of whirlpool refrigerator 350 litre

respected sir,

>i hv purchased a whirlpool 350 litre refrigerator model no. JG2464928 vide bill no. 895 dated[protected] by name of smt raj singla from shiva enterprises maur mandi disr bathinda punjab. our refrigerator is not freezing ice and is making alarm noises since 6 months. Local whirlpool service centre Maur Mandi had tried to repair it by replacing module , sensors etc but failed to identify the problem..They just told me to go to district service centre as they are unable to rectify the problem.
Then I had gone to district service centre of whirlpool Bathinda but they had also made fake commitments to solve the problem but nothing has been done.

Then I had complained at customer care no. [protected] on 27 june 2013 vide complaint no. CH [protected] and i was assured for the solution of my problm.but no engineer visited or called me for the complaint .then i again called cust care for the same . they told me that they will send urgent reminder to the engineer and he will visit within 24 hours . but nobody visited,then again i called cust care next day , they have registered new complaint vide ch [protected] dated[protected].

No Engineer visited till date and finaly on dated 13-07-13 an incompetent mechanic visited at my premises to check the product but he could not diagnosed the problem and hence declared that the refrigerator is not repairable.I could not understand what does it mean that the product is not repairble? If somebody purchase a product of a company and after few days the same problem occurs in the product and company's response is that the product is not repairable then think what the customer will feel.

There is no mechanical damage to the product then how can the company personnel declare it as irrepairable. If the company can not give services then why company is making fool of people. Then the company should sell their product with condition apply that the product is not repairable. So that people should turn to some better companies .

. I cannot throw my refrigerator worth Rs 25000/- as scrap.

When company Engineers can manufacture the product then they can also repair it if they are willing to do it positively. Kindly do the needful.

Dr K.D.Singla
ward no.4,Near ramewala hospital, maur mandi Dist. Bathinda. m - [protected]

I PURCHASED A WHIRLPOOL REFRIGERATOR IN MAY 2011.THE REFRIGERATOR HAS 1 YEAR COMPREHENSIVE AND 4 YEARS WARRANTY ON COMPRESSOR.
ON 05/05/2012, ITS COMPRESSOR STOPPED WORKING. AFTER SEVERAL REMINDERS THE SERVICE ENGINEER CAME AFTER 5 DAYS AND TOLD THAT THEY WILL HAVE TO TAKE THE REFRIGERATOR TO THEIR SERVICE CENTER. AFTER THEY TOOK THE REFRIGERATOR TO THEIR SERVICE CENTER THEY SLEPT AND AFTER MANY COMPLAINTS AND CHASING THEY RETURNED MY FRIDGE AFTER 18 DAYS.ALSO THEY CHARGED ME RS. 1500 FOR COMPRESSOR GAS FILLING.
AGAIN, ON 10/06/2012, THE COMPRESSOR STOPPED WORKING. THIS TIME THEY CAME AT HOME AND REPAIRED IN THREE DAYS BUT AGAIN CHARGED ME RS. 2000 FOR COMPRESSOR GAS CHARGING.
NOW, AGAIN ITS COMPRESSOR STOPPED WORKING ON 05/07/2013 AND IT HAS BEEN 5 DAYS AND THERE IS NO IMPROVEMENT. THE SERVICE ENGINEERS TELL TO TAKE IT AGAIN AT SERVICE CENTER.
1. HOW CAN I GIVE THEM MY FRIDGE AGAIN AFTER I HAD MY EARLIER EXPERIENCE??
2. WHAT IS THE GUARANTEE THAT AGAIN THE COMPRESSOR WILL STOP WORKING AND I WILL BE CHARGED RS. 2000 AGAIN??
3. HOW LONG WILL I HAVE TO [PAY RS. 2000 EACH TIME FOR RS 16300 REFRIGERATOR.??
ITS ENOUGH AND I WANT REPLACEMENT OF THE REFRIGERATOR OR I WANT MY MONEY BACK.

Hello,
I have been a long standing customer for Whirlpool washing machine. I had been using semi automated washing machine till 2 years back, and subsequently upgraded to Fully automated washing machine purchased through Vasanth and Co on 2011
2 weeks back, My Washing Machine Got faulty and we called the customer service . The customer service saw the unit and told that the suspension and heater coil has spoiled and has to be replaced, costing approximately close to 5000 rs.
I have written to Whirlpool customer service in their feed back section regarding the above problem, but there has been no response so far.

1) Product quality : I would like to ask whirlpool how can the important components like suspension and heater coil get spoiled with in two years of purchase ? Is this the quality of the products you sell ? Un fortunately this has happened just two months after the warranty period has expired. I want Whirlpool management to look at this issue and request to replace the component free of cost. If not , free of cost at a discounted rate. Whirlpool Brand is well known brand through its legacy and am puzzled by the quality and the service care.

2) Service Quality, : It is more than 10 days since the Service representative has promised me to return with the spare parts. But till date, they keep on calling me everytime postponing saying that the parts has not arrived. They have pushed the dates 4 times so far without any luck ., Totally appalled by the service and the indifference shown by the Whirlpooll Service department.

I want Whirlpool Management to take note of this and act swiftly to solve my problem

I have purchased a Whirlpool frost free fridge (Model NO 8057) on[protected]. I have taken home care plan (i.e. extended comprehensive warranty) which was to expire on[protected]. On 03-09-12, my fridge ceased to work and a complaint was registered on[protected]CO[protected]). They undertook some sort of repair and charged me a hefty amount in the name of consumables (gas filling etc.). The fridge never worked properly and complaints were registered on[protected]No CO[protected]) and on[protected]CO[protected]). The fridge was not repaired. Further I spoke to their Customer care on 23-11-12 and they booked another complaint based on my email complaint(CO[protected]).
By that time, the haphazard repairs carried out by the Company made the condition of my fridge worse and the machine was not cutting off automatically. The daily consumption of fridge has increased to about 5 to 6 units a day. Further the body of the fridge was getting heated up enormously and the body of the fridge got deformed completely.
Then, I started complaining to higher levels of the company. Another team of technicians came and took away the fridge. Finally, the company diagnosed the defect of the machine is with the compressor and needs to be replaced! Finally, a diagnosis after cool 8 months! The verdict: I should pay for the compressor. Remember, by that time I might have paid:
1. A hefty amount for transportation charges and consumable charges.
2. During 8 months of their repairs a huge amount to KSEB (Electricity Board) on account of electricity charges.

Further, because of their shoddy repairs the fridge is completely deformed. In this condition the resale value of the fridge might have come down to zero because of the deformity of the body of the fridge due to shoddy repairs.
All my pleadings were of no use and they returned the fridge.
Can I surmise that the company was knowing from day-one itself that the compressor of my fridge was the root cause of the problem and they were whiling away time to avoid free replacement of the compressor as my complaint was within the Home Care Plan.

I would like to raise a very serious concern about handling of my complaint number "GB[protected]", regarding the replacement of compressor of my Split A/C (Aviator 1.5T).
The complaint was logged on 1st of June and than it started series phone call and follow-up but all gone in vain because your customer support staff have no idea what it mean
a Customer Support and how much suffering a customer can undergo when the A/c is down for almost 3 weeks during peak summer season.

I got my A/c inspected by a private technician and he confirmed me that the compressor is faulty and since it is under warranty better to log complaint with company. I provided the detail
to your staff and they promised me that compressor will be replaced in few days with some service charge which I need to pay.

When no one turned up for a week, I called support staff again and they told me that status of the complaint shows that technician has paid the visit and provided an estimate.
I was surprised and told them that this is absolutely incorrect as no one has visited and there is no point of estimate when the compressor is under warranty.

I called several time over next 2 weeks and always requested to speak to some senior person, and I was given commitment that someone will call me in few hours/24 hours/48 hours,
none of those commitment were ever fulfilled.

Finally I called on 15th June and I had to threaten your support staff just to get some senior to speak to me. The supervisor was kind enough to arrange a conference call with
person Rajeev (Mobile [protected]) and Rajeev promised that Compressors are on the way to our center and he will get my A/c fixed during 17-18th June latest. I called Rajeev again
on 17th evening and he told me that compressor are yet to be cleared from store and he will send someone on 19th June.

On 19th June finally someone visited my house and he also asked me about problem before coming and I explained him that compressor needs to be replaced. The guy did full inspection
of my A/c and he surprised me that he did not bring the compressor because no one gave him and he need to come again.

I am really surprised about such a pathetic and unprofessional behavior of your staff..I do not expect such kind of poor service (I am ashamed even to call this as service).
This is harassment and in such a peak summer how one can service without A/c for 19 days.

I hope you will take proper actions against the people involved in this support request.

Secondly I feel that I should not be charged any service charges for visit/charging because I have not received any service at all.

Mohammad Asif Ali Khan
Mobile:[protected]
email: [protected]@hotmail.com
Greater Noida (Uttar Pradesh) - India

My Whirlpool double door, frost free refrigerator Model NO: WRN A 2888 G 20, Srl No: INA[protected], was working with almost no problems for quite sometime, but suddenly two weeks ago the plastic components inside the freezer compartment melted completely, so much so that the freezer door could not be opened and had to be cut open to see that everything inside had completely melted and the got welded to the door.
I duly registered a complaint with Whirlpool, and the engineer came over who finally cut the door open. It was then we realized that the defrost cycle which got started at midnight, for some reason never stopped till not just ice, but even the plastic on the inside of the fridge had melted. Apparently it is a design flaw where 2 thermal cutouts failed to cut the defrost cycle and melted the complete interior of the freezer. On visiting Whirlpool global website (http://repair.whirlpool.com/) you can see recall information for fridge with similar design flaws but such recalls of faulty product don't happen in India where we have to live with such fire hazards in our homes.
I filled a written complain with the attending engineer as well as a complain on company website Sr No: HR[protected], asking for the faulty fridge to be replaced or repaired but I have not heard back from the company for the last 2 weeks even though the web site claims response in 3 working days.
This whole incidence leaves me wondering whether Indian consumer laws are so poor that recall of dangerous, defective products happen only in First world countries and we are forced to survive with these fire hazards that we bring into our homes the best we can.

Dear Sir/Madam,
I am having a Whirlpool semi automatic washing machine which started giving trouble since last 15 days.
I called their customer care at [protected] on 12/06/2013 and lodged a complain(complain id-GW[protected]) and I was told that I will be contacted within 24 hours and their expert will visit my place from the nearest service center and the issue will be resolved.
But till today there is no response from their end. Today, I called for the FOURTH time on the customer care number and got the same response, “I am sorry for the inconvenience. I am forwarding your case and it will be taken up on priority basis. Blah blah”. All crap.
So Whirlpool has proven as one of the companies which have no customer support and after sales services what so ever. At the time of selling a product, country wide service and what not is assured. But this is the state of affairs actually. I don’t know which clock they are following which could not finalize a deadline of 24 hours where as 7 days has elapsed already.
I just hope it has some effect on some deaf ears.
Prem Kumar