Whirlpool India Complaints & Reviews

Dear Sir,

My Whirlpool washing ever since it was delievered had been giving frequent problems and failing repeatedly. After much discussions, the Whirlpool managers agreed to replace the Washing machine and tool my original bills. After that there was no trace and my repeated calls only resulted in promise. Now when i rasied a compained, i am told i have to pay Rs 4000.0 to replace a faulty board because it is out of warranty.

This is the most painful thing a consumer can experience from both side a poor qaulity product and a even worse customer service and after putting up with repeated failures, i am told to cough up even more money.

I would like this to be taken up and the company be directed to replace the machine without delay

We bought a Whirpool Fully Auto Top Load washing machine from Khosla Electronics (madhyamgram) on the month of November 11, 2012 paying Rs 17900 and own an Electric Iron by scratching a card which was provided from Whirpool. According to the sales representative of Khosla Electronics Miss Shampa, we had to call her and whenever she will tell us to collect the gift...we have to go then...but after 2-3 weeks we gave a call to miss Shampa and she asked to submit a xerox copy of the bill. We do so. After that 4-5 week passed and we call them again....they said that they cannot provide the gift at present....we will get the gift when the stock will again fulfilled. This way they cannot harass a customer...and it is very much insulting.

Bill number-5753
Branch- Khosla Electronics Madhyamgram
Contact-[protected]
Debjani Chakraborty

i did purchase whirlpool refrigerator last Feb 29, 2012. but in July i was find crack inside body. i was registered complaint at that time. but still today they can not solve the problem. now i want my money back. because it is bad experience. so what can i do? please help me.

HasanAli Maknojiya

We bought a microwave of whirlpool brand "Whirlpool Magicook 25 BC Convection Microwave Oven - 25 Liters" which withing a month started giving problems .Its microwave feature started misbehaving it works for only few mins and then only turntable keeps rotating and microwave does not works after few mins it becomes cool and starts working.

We registered a complaint ( Complaint no :gb[protected] ) and a technician visited and analysed the microwave saying PCB is faulty as it is getting overheated and needs to be replaced.This is what happened after a month of purchase only.He replied saying he will come back next day with new part and will replace it.

After that day more then a month has passed we have done so many calls to customer care each time we receive a reply saying we don't have the part yet.We sent mails to their helpline mail id as well no reply from then as well.

We would like you to help us in this matter .
Here are the details

Microwave Model : Whirlpool Magicook 25 BC Convection Microwave Oven - 25 Liters
Request no: gb[protected]
Technician Name : Subash

well this is with ref to my whirlpool refrigerator i bought some 8 years ago...the compressor went kaput some 2 days b4...the warranty is for 7 yrs..i think....

i wanted to share how the old models of refrigerators continue to run to this day than the so called "technologically superior" models (this one i brought in 2004)...my old kelvinator is more than 18 yrs old and still going fine except for the rusting of the body....

this cannot be termed a complaint bcoz my warranty period is over but wanted to share my views regarding some of the older models of our home appliances...

thanks

I have purchased a washing machine from whirlpool (wpwm professional sports) from Value Plus Retail Pvt. Ltd. on[protected]. The cast of machine was Rs. 28000.00. This machine after 6 month of purchasing. After complain they promised it to return. But till now they are fooling me. They just passes phone line one person to other, Some time hours. I really fed up and want to teach a lesson to company. need help.
Prof R.P. Ojha

I have a refrigerator (not is warranty) of Whilrpool which was giving high cooling for which I made a customer care request to Whirlpool. Their engineer came and changed the thermostat and charged INR 1250. Engineer was having the feel that current thermostat is fine but he was not able to find some other reason so changed thermostat and clearly told in case problem persist we will refund this money and out your old thermostat back. Problem didn't resolve with this, so again called Customer care, another engineer came and made some settings change which has resolved the problem.

I have made multiple calls to customer care and the first engineer but no one is reverting now to refund my money which has been charged for thermostat.

Please help.

Regards,
Seema
[protected]

Dear Sir,

I am an aggrieved owner or Whirlpool washing machine Professional ABM551. The washing machine details are as follows.

Serial No ID[protected]
Model No [protected]
Date of Purchase: 21.1.2012

The washing machine isn't working between wash program no. 2 to 6. I have registered the complaint for the same through whirlpool customer care on 12 Dec 2012 vide SR No. PN[protected] and again on 17 Dec 2012 vide SR No PN[protected]. Since then your service personnel has visited my house once. I was told that some part of the machine needs to be replaced and he would come again with the part. Since then no one has visited. I reminded the customer care since then 2 times via customer care helpline number[protected] and 3 times via email (email ids: [protected]@caretelindia.com; [protected]@whirlpool.com; [protected]@whirlpool.com. Email sent to [protected]@whirlpool got bounced back). Every time I was promised a resolution within 5 days. However, even one and half month after registering the complaint I am yet to get my complaint resolved. I have also forwarded the complaint with problem and contact details to [protected]@gmail.com.

The purpose of posting the complaint here is twofold. Firstly I want to bring the complaint to the notice of whirlpool management & secondly I want to make every consumer aware of the practice Whirlpool follows and factor customer support as as important parameter before buying a product. I have learned my lesson now its time other learn theirs too.

Thank you & best regards,

Satyendra Singh

I am a Blind person ageing 58 years. In September 2012 my washing machine stopped functioning so I lodged complain in the call centre of the company. Then engineer came and told to replace a particular part. However my washing machine was not repaired for 20 days inspite of repeated reminders. Then we personally approached Mr Mitesh Patel, the manager of Digitronics Services (the service station) situated at 6, 1st floor, Camps Corner-2, Nr. Bikanerwala, Prahladnagar garden cross road, Satellite, Ahmedabad-380015. Instead of cooperating he roughly talked with us and told that 'I cant give gaurantee to you that your washing machine will be repaired, you can do whatever you can do'. Then we informed to HO about this. Since than uptill now, sometimes their different engineers tried to repair the machine. But on every visit they told that some parts will have to be replaced, those are not given to them by Mitesh Patel. On 06/01/2013 we once again lodged complain (complain no-AH[protected]) but till today my washing machine is not repaired and dead.
Hence I humbly request you to try to get my washing machine well repaired immediately or get replaced my washing machine against another one. I also request you for compensation for me for washing charges, visit charges, call charges and compensation for our mental upset.

Thanking You,
Bharat Shah

Hi,

This is with reference to the poor customer service and cheating done by whirlpool India. Initially they have failed to provide us the service for In-warranty whirlpool front loading Washing machine, and after 3-4 months siting the reasons they provided us a replacement in the form of Top Loading whirlpool 360 Degree Washing machine, after taking a payment of Rs 10,500 From us.But the machine they have given was the defective one, and after almost a month of constant calls and mails they have replaced that machine with so-called new one. But from past a month this machine has also stopped working, and we are not getting any help from whirlpool customer care. Everytime they are giving us fake information.
Everytime they have given us defective machines, and now the customer care is not responding at all. From 6 months they have harassed us a lot. Now, we don't want the machine, as we don't want ourselves to be trapped again with Whirlpool. We want our money back so that we can purchase some other machine.
Please help us on this.

Thanks,
Archana Jha
Ph: [protected]

hai..

I bought a refrigerator on 23rd march 2012. but many times I informed you that water leakage in refrigerator...
but still now you didn't take any action in that problem. Please kindly solve that problem..

Thankingyou,

my address:
M. MAYILRAJA
5/17,Dr.Ambedhkar street,
kambam,
theni district.
mbl no:[protected].

Respected Sir

I have purchased whirlpool Duromax stabilizer (VX 1305D) on 02/05/12 (in warranty). After purchasing of 5 months my stabilizer getting out of control, (not controlling Hi Voltage, timer count down & 7 segment display problem). Due to this defected Stabilizer my Whirlpool Refrigerator will start produce sound. So, I gave the stabilizer 5 times for servicing just in 2 months. After submission of 3 times (KIT) replaced by service center. But the same problem still persists in the stabilizer. Again I reported the service center and they told me to submit your stabilizer in our service station and promised me to rectify it within 3 days. But they are not able to solve it.

So, I kindly request you to provide replacement of (VX 1305D) stabilizer that’s Serial No: - [protected]

Whirlpool Complain No: - PT[protected], PT[protected], PT[protected]

Thank you!

Contact Details:-
Name: - Rajesh Kumar Nirala
Address: - RIMS, Bariatu, Ranchi-09
Mob No: - [protected]
E-mail:- [protected]@gmail.com

The start button of my wshing machine is not workingi called the machanic he told to change the pvc i said to change the button he said no cant a button can be changed ?

i had purchase whirlpool semi automatic washing machine on 5jan2011, on 13dec2012 i had launch one complain about leakage in washer tank as machine as in warranty period. for ref they gave me complain number PN[protected], for that Mr Gholap (engineer) appointed who visited on 15dec and after full inspection he said he has to change full tank, for that same he has to order the part to company which it'll take min 6 days.
after four day on 19dec all of sudden i receive a SMS from Whirlpool a new complain number PN[protected]. i call them about this new number so they say as you complain took long time so in reference to old complain they launch new complain (may be this is their service strategy to show that they complete there complain task in short time duration) this fake. but i wait for their engineers to come with part and replace, after one week there was no reply so i mark mail on their whirlpool official site to take action, but no reply from them then i search for local branch and number to take followup, i called their pune branch in fatima nagar [protected]/83 (arti), then service branch number [protected] (savita), they provide me their BSM Mr Sachit patil number [protected]. every time i called them they ask me full story and with the promise that they revert me with update they cut the call, but never replied me after waiting whole day i use to call the for update. after 15days they said my machine part is not available in pune they have to order from outside. this conversation also done one week before, now three days left in my machine warranty period. no reply. you call N number of time to mr sachit patil he never pick phone and send SMS I am in meeting call me later. if by mistake he pick the call he promise to call me back with update or any solution but never call back. he is use less fallow company had appointed. since also month i am facing problem in ashing cloths, we are working women use machine for our convenience, but whirlpool had disappointed me. i want them to take their machine back and refund me full amount.
In Hope that I will get some support from your side, as com pany is sleeping without caring their customer, just for fantacy put on site that they care their customer.

The overall quality of Whirlpool washing machine is poor. Just after warranty period, the mother board went phut. Also during drying, the entire machine vibrates so much that we had to secure the machine with additional support around. Had a videocon machine earlier which worked fine for 5 years

CHEATER AND LAST CATEGORY TYPE MANAGEMENT


Dear Sir,

Re: COMPLIANT NO AH[protected] AH[protected] AH[protected]


with in 24 hrs I made four complaint all the time service engg informed me by SMS compliant closed,

JUST NOW I TALK TO MS Reshma & Nishant MUMBAI NO BODY RESPONDING TO RESOLVE THE COMPLAINT AND AHMEDABAD BRANCH OFFICE MS VAISHALI &JAYNTHIBHAI TOLD ME YOU WRITE DOWN ANY EMAIL WE HAVE LEAST CONCERN WE ARE LEAST BOTHERED AND WE WILL NOT ANSWER YOU WRITE ANY ONE
Re: COMPLIANT NO AH[protected] AH[protected] AH[protected]

REGARDS
[protected]
[protected]@whirlpool.com [protected]@whirlpool.com
WHIRLPOOL INDIA LTD

Add a Comment


Hemendra Dave on Dec 26, 2012



NO RESPONSIBILITY ONCE GET PAYMENT NO WORRIED FOR CUSTOMER W
Dear MrArvinuppal,Renik

MR JAYNTIBHAI FRO M AHMEDABAD OFFICE EVERY TIME TALKING DIFFERENT TAKL ON 19 DEC HE TALKED THAT COMPANY IS AGREE FOR MONEY REFUND WHEN I TALK TODAY FIRST HE TOLD THAT I HAVE NOT TALK TO YOU SINCE LAST 3 -4 MONTHS BACK , SO TELL THEM TALK PROPER WAY ON 19 DEC HE AGREE NOW TODAY HE TOLD THAT NO I HAVE NOT TOLD YOU LIKE THIS

PLTAKEIMMEDIATEACTION.

SINCE LAST TWO YEARS SO MANY REMINDER GIVEN TO HEAD OFFICE , AHMEDABAD OFFICE NO BODY PROPERLY ANSWERED THE DAY FIRST MACHINE WAS GIVING PROBLEM .SO THIS WHIRLPOOL ITEM DONOT PURCHSED I ADVICE TO ALL NEW CUSTOMER

WHILESERVICEDEPARMENTCLOSEDTHECOMPLIANTSIITINGINTHECENTERITSELFTHISISVERYHORRIBL...⇄
REGARDS
HEMENDRADAVE
CCGRAHAKSURAKSHA
PHREDARMONEYCONTROL
HUMAN RIGHT DEPARTMENT
AH[protected]

To, Date: - 19/12/2012
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Whirlpool Washing machine from Sales India Private Limited, Bopal, Ahmedabad Dated 01/11/2012 against Invoice No. 61268

Since beginning it is creating problem in operation. If drier is in working condition the washing tub is not work. If the washing tub is working then dried is not working. For that I have complained six time in one year. Now the person who come today says that he can's under stand, what is the fault. Washing machine already repaired six times and every time problem persist after few days. So please do need full for this.

Yours Faithfully
Tejash Viramgami
A-7 ameedhara society,
Near church.
Bopal, Ahmedabad 380058
Contact No: - [protected]
E-mail: [protected]@yahoo.co.in

I hv already regd a complaint re my washing machine not rpd for more than a month. this is an update of this complaint.
I regd a complaint with the Whirlpool co on the 15th of Nov.'12. since no action was tkn fm their side 2 repair my machine i forcefully had 2 get my machine rprd fm outside even though my machine was on AMC. so finally i called an outsider who was quick enough & got my mother board repd in a day. now this was on Nov 23rd 2012, the expenses of which are : service charge 150/- + mother bd rprng charges 1250/-
Total charges 1400/-.

After i hv done all dis & amm peacefully started 2 use my machine agn the same day i.e. (23rd NOV) my dealer calls me up & asks me whether d company ppl hv rprd my machine 2 which i reply dat i hv got it rprd fm outside. the dealer is also bugged & calls up someone in whirlpool & informs dem. then finally i get a call fm d branch manager asking me as 2 whether i got it rprd fm outside & i say yes. then i give him an updt of d whole religious process i hv been doing fr the month (calling up these ppl one b y one) & he says he's very sorry abt d way things hv been happening & assures me that give me a new mother board & keep updating me on this. bt 1 week passes nobody calls.finally on the 30th of NOV, the same old technician calls me asking me whether he can cm home 2 replace the pcb since d new one has arrived. I call up the manager & tell him that you pay the expenses fr the part i rprd & tk it bt he says this is logically not possible.
Bt now what they hv tkn fm me is a wkng part which otherwise they wd hv had 2 repair, the expenses i hv incurred r bcos of them. if they had replaced the part earlier this was not reqd.so i want my 1400/ refunded.I hv the rcts of 1400/- that i hv pd.
it is bcos of whirlpool that i hv incurred such losses. not only 1400/- bt my valuable time & money has been wasted over the phone calls that i did 2 them.
hoping fr some action & also hoping whirlpool will not do this kind of behaviour with other customers.

dear sir,
i was purchased whirlpool refrigerator on 01/08/2011 it was working properly but there was a rust formed at deep fridge door inside screws so please consider my problem and solve the complaint as early as possible. i also send the photographs


thanking you
satyanarayana
(cell-[protected])

Hi, am pasting the mail sent to MD of Whirlpool, however no response received on the same. the details of my complaint are as below. They have taken money and replaced the compressor of the fridge, however the same is not working since Day1. As per their engineers, their model was faulty so hey have stopped selling this kmodel but what is my fault in this & why they are not refunding my meny spent on engineer visits and compressor change:
_____________________________________________
Dear Mr Uppal,


After much disappointment, i am forced to write directly to you. Unfortunately, i am one of the customer of Whirlpool who has not done mistake of buying a refrigerator from Whirlpool but also a washing machine and an air conditioner. I also work in an esteemed organisation like OUTLOOK magazine, however am surprised how the customers are taken for granted by your staff and ensuring that the customer's pay off completely and go through enough torture to realise their mistake of buying whirlpool products.

I can see "Customer excellence" as one of your core competency mentioned on your website, however i hope my this complaint below will give you the experience of how your 16 year old customer is treated in reality.

My complaint is with regards to my whirlpool refrigerator (double door, 400 ltrs) ICEMAGIC EF-400 Elite stopped functioning in the month of May'12 and i approached your customer care starting May'12

May,22 2012 - Registered a complaint with the customer care (SR no GB[protected] )
May,23 2012- Refrigerator inspected by a technician named Ankit, (Parihar enterprises) and diagnosed it as a compressor problem.
May,26 2012- Mr Kashyap came and changed the compressor, re-filled the gas and i paid Rs.5000/- post his confirmation that the fridge is OK.
May, 27 2012 Fridge stopped working again
May, 28 2012 Logged another complaint (SR no GB[protected]). Again Mr Ankit visited and confirmed that this fridge and this particular model is a problem issue...a Japanese made lot, which always gives them a problem, so it turned out that the 'changed' compressor was not compatible with this model and that Whirlpool didn't have the spare parts for a model that it has sold. - My question in that case- WHY SUCH PRODUCTS WERE SOLD BY WHIRLPOOL IN FIRST PLACE AND EVEN IF SO, WHY I WAS CHARGED RS,5000/- WHICH I COULD HAVE SPENT IN BUYING A NEW FRIDGE ??
Jun, 02 2012 Logged a complaint again (SR no GB[protected]) and after a few days the fridge was picked up from my second floor house to go to the workshop.
There they again changed the compressor and checked (as they said) the cooling and returned the fridge after due satisfaction at their end, but sadly it still didn't function properly.
Jun, 07 2012 Another complaint (SR no GB[protected]) and again came technician, then another engineer, but to no avail.
Jun, 20 2012 Again i complained (SR no GB[protected]),this time i was told that it is a gasket problem, as there was "sweating" happening in the freezer, the technician stuffed some cotton wool in the freezer gasket. I requested for changing the 'gasket', which they said that it can't be done.

Post this i stopped keeping record of my interactions with your teams in filed and in Customer care.

And till now NOTHING has been done and I have spent the hottest part of the summer without a fridge, having a small child with milk/water requirements, making phone calls to customer care, waiting for engineers to come, having spent all the time and money (Rs 5000 plus the visiting charges Rs 395 plus Rs. 250 transport) but still my fridge is not working properly...it is cooling at half strength...we are keeping milk water etc only in the freezer.

Sir i want to ask you ... that shouldn't Whirlpool first do all the R&D, all testing before bringing a product in the market, as i have been told that this entire model series had a problem and so after a few years of its launch, it was withdrawn from the market, so for the lesser mortals like me, who trusted Whirlpool by its mere "name", there is no support from the company with regard to replacing parts of this particular model, as the company doesn't have those parts.

I recently bought a new washing machine and i categorically didn't choose Whirlpool for this very reason and went for IFB.

Sir, You might find it strange that even after being treated like this, am still left with courage to write this mail to you. I am anyway planning to buy a new refrigerator since i hardly have any hopes left with Whirlpool, however still thought of writing to you with a hope of you refunding at least my money spent in repairing a product which Whirlpool doesn't have capability to repair and knowing that, charged me Rs.5645/-

I sincerely hope, you being the MD of the company would at least live up to the vision of your Company " Every Home, everywhere, with pride, passion and performance".

Regards,
Runu Saxena
Mobile no- [protected]
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