Whirlpool India Complaints & Reviews

Dear Sir,
I had buy a double door fridge from M/s Bharat Electronics bhubaneswar on dt. 7/4/2006, phone no. [protected] in the name of Lalita Devi agarwal. i had made a seven year annual maintenance contract from radiant enterprises sambalpur, for an amount of Rs. 2338/- which is valid for 72 months from the date of purchase, Hence Valid upto 7/4/2013. I had lodge complained from july 2012, in sambalpur, phone no. [protected],[protected]. They agreed after seeing the documents i.e original slip. They came thrice for taking Xerox of documents sending Mr. Ali mobile no. [protected], Mr. Irshad mobile no. [protected], their representative and once i send by bus to sambalpur after their request.
Sir, after contacting several times they said they have send the documents to Bhubaneswar head office where the dispute will be settled and u contact Mr. Das Service Manager, mobile No. [protected], already two month passed he tell me to lodge a complain in their toll free no. [protected] and i did, after one month Mr. Das Said we need original bill of the fridge otherwise we could not do anything, i had the original warranty slip of M/s Bharat Electronics and i tried for duplicate bill but they said the documents is very old and we could not provide.
I taIk again With Mr. Das he said kindly lodge a complaint it is now Dec 2012, I lodge a complaint again to their toll free no. of Bhubaneswar.
After requesting so many times he agreed that ok i will try, after talking several times he said that ok i will try but 60% of the cost will be borne by you against the new fridge, I AGREED, by the time now is April 2013, last month he gave me a offer 0f 17% discount only, after lingering me over a period of 1 year and 3 months.
Sir kindly suggests what should i do.
The details of AMC are receipt No. 228154, Equipment No. im06055230, appliance serial no. INA[protected], APPLIANCE Model No. 8033, Date of Purchase 7/4/2006. Plan code Chosen 1023331 Plan price 2338/- plan start date 7/4/2007 plan validity 72 month.
SIR I AM SINGLE FAMILY WITH TWO KID A SMALL SHOP IN A SMALL VILLAGE WITHOUT FRIDGE FROM LAST 1 YEAR. PLZ HELP.
Thanking you in advance.
Rabin Agrawal, [protected], Post Rengali, Dist Sambalpur, Orissa-768212

Hi, I had bought whirlpool fridge on[protected] and the had the PC board malfunction on August-2013. Now the automatic defrost is not working when I buy the fridge I was told its 5years warranty except glass and plastic. But the machine went into problem within 1 and 1/2 years.The product is sub standard one from whirpool.But its cost very high other machines.When I contacted customer care he said only one year warranty its ended now and so I had to pay Rs.1000 for the new board and service charges.Even the board is not readily available it will take one week to deliver Showroom dealers gives false promises and company is the number one worst company in service.So I hereby request the authorities to replace the new pc board. MY registered phone number: [protected] Name: Hari kumar

I had bought DX 1404 duromax stabiliser. It stopped working after 1year and warranty had expired by that time. When i spoke to whirlpool service engineer, he responded saying we dont provide service to accessories, and i need to purchase new one which will cost 1800/- and comes with 1yr warranty.

This is really a worst way of handling the accessories by Whirlpool. They are sure device will work for one year so they giv warranty and after one year there is no service / repair done for that stabilizer.

Instead they advice customers to purchase new stabiliser whenever its not working. This is really a STUPIDITY. The cost of new one is 1800/-.

Whirlpool expects customers to purchase new one everytime the stabilizer is not working, which is like you pay 1800/- every year because you have taken whirlpool refrigirator.

WORST RESPONSE by whirlpool service team. Service team blamed Whirlpool, saying its their policy/guidelines and they are following it.

-Basanagouda

- Worst handling by whirlpool

-basanagouda

This mail is regarding the issue in AC cooling which we have raised on 13th august and after following up from our side only the issue is not resolved yet. We are not getting response from your support/tech team. We have raised numerous request and all the request has been closed even without informing us due to which we only we have to raise numerous request for a single issue only. We feel like stuck and your support team put us in loop where we are keep on calling on tech engineer from one to another to another. Nobody is ready to take the responsibility/ownership. Our AC has been shipped twice has been shipped to whirlpool Workshop and when it came back after doing followup from our side only, the issue again persist. We have heard no. of excuses like some time engineer is not available, some time parts are not available and some time its raining outside. We have spent the main summer season without AC and after given ample amount of time, i have been forced to write such a mail and whirlpool technical team left me no option except going to consumer court. We have cancelled our personal programs because of wait which your technical team made us to do for visit for AC and after that tech engineer didn't showed us. This is anyhow not acceptable that after waiting for more than one month there is no resolution and no response as well. Now i want to escalate it to externally and internal as well. So request you to please help me in that. We don't feel good to do continuous followups with whirlpool technical team and I am sending you the details of all the service requests raised by us and name of the engineers involved. Please help me in this. Thanks . Whirlpool SR No : DL[protected],DL[protected], DL[protected],DL[protected] Team Involved : Mr. Arjun, Mr. Nizam,Mr. Manish,Mr. Sunil(Tech Team Manager) Home Address : B-55,Eden Tower,Plot 20, Sector 5,Dwarka,New Delhi-110075 Note : AC is still under warranty as we bought it just 3 months back

i bought a new refrigerator on 21/9/2013 from girias coimbatore. when i unpack my package i saw that there was a two bend in the new fridge then customer service came to my home today to show the demo after that i asked about the bend. for that he said that all the product from whirlpool's has bend like this it not a problem.i bought it for 17,500 but he coolly said that.so beware of whirlpool......

There was problem in the Refrigerator(3 doors) which I had purchsed in Feb-2012 from Mangalore. There were several complaints of improper cooling since the purchase. The same service engineer was attending the problem several times . On[protected] there was no cooling in the Middle and bottom compartment. The service engineer had seen and informed that one of the Core box (electronic card) had to be replaced . After mammoth follow up with the stores at Bangalore, Customer care Bangalore, Customer care Harayana the spare reached Mangalore on[protected] . The core box was replaced on[protected] in the evening. After replacing the there was no change in the cooling . The service engineer informed that it will take some hours to get the effect. I informed the service engineer that let us wait for some time to see the performance so that i can pay him for the spare. He refused to wait and demanded he will remove the part fixed after contacting the centre at Mangalore. I also requested him i had to leave to Bangalore at 6.00 p.m and wait for the performance to be checked. He was not ready to listen based on the instruction from the service centre and after a hot discussion he left without removing the new part. After I came from Bangalore on[protected] there was no cooling and added to it the another problem in the freezer also started. This was complianed to the service centre at Mangalore. There are refusing to attend the problem and i told them the service engineer diagnosed the problem wrongly and neither the problem was solved and they are demanding for money for the un attneded problem. The entire issue was referred to the Customer care at Haryana . They were telling the problem would be attended everyday.To my surprise they closed the old complaint and provided me a new complaint number without resolving the old complaint. But till today the problem is not resolved and they are not able to control the service provider at Mangalore. Now from past 1 month I have problems in the Refrigerator . Now whirlpool also is not replying.

I bought this 650d whitemagic washing machine in 2010. It worked fine till last month. I logged a complain. They send the service guy who replaced the PCB and charged 4240 rs. But the next day it again stopped working. I again logged complain. Again the service person came did something and made it work. Now it has stopped working again. I have logged complain again. I think they are not able to figure what the issue is. And also they are not telling the reason why they changed the PCB when it was not the issue. I will never buy a whirlpool product or suggest anyone. Premjit Nambiar [protected]

1 I had purchased a Whirlpool Ice Magic FF 350 REFRIGERATOR Serial No JH 4228703 on 24 May 2005 . At the present point of time the refrigerator is not in the guarantee period but being insured it was deposited with the authorised Whirlpool repair agency ie the Customer Care Service Center ( Plot No 78 , Industrial Area Phase 2 ) at Chandigarh for repairs . Bill No 3929 dated 19 July 2013 for Rs 7300 refers with record of emails and telephonic conversations with Whirlpool SOS Team and Help desk

2 The refrigerator has been partially repaired and I have been told by the Service Center that the defective CONTROL PANEL( for Electronic Monitoring) cannot be repaired even though the Insurance Company is ready to pay for the repairs.

3 All sort frivolous reasons are being given by their mechanic including that ''the refrigerator has been modified to exclude this component!!'' .Page 8 of the manual clearly gives the functions of this important component .

4 I have given numerous telephone calls and emails which are all on record to the Customer Care and the Whirlpool SOS Team but have received no response from them and they are ignoring the issue as the repair agency appears to be in cahoots with their Customer Care.Apparently the Service Centre and the Whirlpool Customer Care expect me to accept a partially repaired refrigerator. I have a record of the entire transaction and am being forced to ask for redressal from the Consumer Court.
I also advise people to be extra vigilant before buying any item of the Whirlpool Company.

H S Sarao
19 Sep 2013

Dear Sir, Our bill No 873 From Supreme elctronic they had attemptted and problem not solved. We had called several time to this no [protected]. Eevery day his saying morning and evenining like we had spenede more than 500 rupees for mobile bill and we had stay one person when his telling the timing. But his not turned up and we had mentally so much obsected. While asking to give main whirlpool office he said u have to go hotel back side near rani ganji and we went that adress searched on that place we have not got the same.After words we called his no but his not responded and his asking how u paid ur spaeking that much.His not platform or out side person to dimand the amount.Company had been appointed him to attend the company customers complaint. Who is coming for repair that persons also demanding the money to give 200 or more for just attending tips. We had lossed more than 20000/- personally and metally becouse his not attended and his way of response. Still so for our problem not solved. Please conform who is going to attend the same and who is going to pay our loss amount. WE ARE WAITING FOR UR REPLY

I brought Fully Automatic Washing Machine Sr No: INB[protected] on 04/06/2009 from QRS, Kottayam. Within warranty period, Board Changed 3 times, Water pipe changed 2 times and lot of Small complaints also. in between this period your service centre suggest to for Voltage Protector and I paid Rs: 1320/- to your service centre. After guarantee period I paid more than Rs: 2320/- to your service centre at kottayam.

August fisrt week from centre they change some parts. Again machine dead. I Register the complaint on call centre. From the guarantee period 5 times complaint happends and rectified. from that time I am asking for replacement.
Now Finally they agree to change the machine. after that no responce and No responsibilty from Whirlpool.
Now we are calling the call centre they saying they will change the machine, but when ? No answer.
Its not only to me, my some friends also brought the Whirlpool fully automatic Wasing Machine they are also facing same problem and some body scrapped and change to another brands.

Muhammed Sajeed

I have purchased whirlpool washing machine WM 123NEXT 653H Grey from Grand agencies,Indore last year in August.15 days back it suddenly stopped,the service man from customer care visited & told that panel has to be changed but it is not available now.since last 15 days we are calling daily but they are not responding when the part would be available.Now they are not taking our call.

Hi, I want to highlight the pathetic state of service which is faced regarding the service related issue which I got from WHIRLPOOL. On 11th Aug 2013 I logged a service call with WHIRLPOOL (Service no: - BG[protected]) about my washing machine for servicing and some parts replacement. I was given a ticket no and when the engineer called me I was told that the parts which I requested are out of stock. I acknowledged this and I was given assurance that once the parts are available I will be contacted, with a week’s turnaround time. After a week when I called up the engineer for a follow up I was told that the parts are still not available and I need to contact this manager. I contacted Mr Bharath on the number provided and I was assured that the issue will get resolved in 2-3 days. Unfortunately I didn’t receive any calls and I had to call up again after one week. I was given the same assurance and unfortunately no one called me. After a month of these series of calls and assurances I chose to call up the customer care to get a follow up on the complaint on 14th Sep and that’s when I was shocked. I was told that the previous complaint was already closed and it’s the service engineer who closed the call. Unfortunately they didn’t reveal the reason why it was closed. I had to log another call (Service No:-BG[protected]) on 14th Sep and I was assured that I will get a call. I received a call from the Supervisor and was given the contact no of the service engineer. In this case the service engineer was the same who was assigned for this case in the first instance. I called up the engineer however he has not picked up the call. I have reached a stage where in I don’t want to call up any one and take a legal action against this. Keeping confidentiality perspective I have not revealed any contact no’s in my complaint. If WHIRLPOOL can’t provide service to this machine and following this pathetic state of service I want WHIRLPOOL to take back this machine and provide a full refund of my money. Rajesh Verma [protected]

I bought Whirlpool Water Purifier worth Rs. 14000/- 2 years back. After applying for AMC in April 2013, only 2 filters in the Water purifier were replaced free of cost in June. Even if I consider the cost of these to be about Rs. 1000/- , only these were replaced under the AMC. For replacing them again within a matter of 3 months, they are asking me to pay again? While making us apply for AMC, the terms and conditions which were printed in many pages were not explained correctly to us. Even the bill given by their marketing agency only says that the AMC is valid for 1 year. It is indeed better if it is clearly said that AMC is valid only once in a year. Highly misleading confirmations have caused so much of hardship to us as well as loss of our money. Moreover, the AMC Terms and Conditions in Whirlpool's website, does not dwell upon these details. When I quoted this, they simply said that the AMC is dealt by their marketing agency - 360 degree marketing support pvt ltd and not by Whirlpool. By applying for AMC for the past 2 years, they have made me spend more than Rs. 8000/-, for which I have not enjoyed any kind of benefits. Inspite of my repetitive mails for the past 10 days, they have only asked me to contact their Customer care number and have not given any clear explanation about the cost benefits that a customer will be enjoying by AMC. This exhibits such a callous attitude from a company which boasts of its products and services. I cannot leave this as I feel that I have been cheated and also due to the reason that this has caused so much of hardship to me and my family since we have to keep buying can water inspite of having a water purifier at home. This spiralling expenses have caused so much of worries to us which needs to be definitely addressed.

I was facing trouble with the Washing machine not working properly at times and at times not starting at all. The Whirlpool service executive had come down for inspection and said that the PCB board wasn't working. I instantly ordered a new one. It took he round about 20-22 days to supply me a new PCB board barring excuses that there was no stock of the spares and the PCB boards. The most important clause of whirlpool spares is that the company gives warranty of only 1 month for any spares purchased from them. Even the company is so sure that the lifespan of their spares they provide is very short, thus just ONE month warranty. Once replaced the board again started giving trouble in 16 days flat. The whirlpool executive again came down at my place and said that the PCB they had supplied was malfunctioning and thus he will change it as soon as possible. It took him another 7 days to bring me a new replacement for the defective spare the service center had provided. It was running fine for a month and a half to the max and again started giving troubles. Now this time the water supply abruptly is cut off by the mechanism in the machine and the "WATER REUSE" bulb blinked continuously leaving the machine at halt as dead without even draining the waste water leave aside drying the clothes half washed. This time when the service personnel was called from the Whirpool service center he came down and after inspection said that the PCB is again malfunctioning. I am now completely dissatisfied of the kind of service and spares the company as renowned as Whirlpool is providing, Now at my wits end finally I decided to type this whole scene in here. Hope to see some impact taking place due to this complaint. Nishant Thakker

I purchased the fully automatic 6.5Kg whirlpool washing machine from a our local reputed dealer during July 2012 at Jamnagar. During June 2013 , we have seen that some water leakage is coming near water supply tapping point and finally we discovered that there are some crack in plastic made tapping point pipe connector set. As usual we complained the local dealer and they sent the Whirlpool service technicial. During May the Whirlpool service technicial told us that , the faulty part is not under warranty. Why? during purchased dealer told us that full warranty for 2 years but now how it is not under warranty? Technicial asked me the warranty book/manual. He opened one page from this 28-30 pages manual and studied the warranty portion. There are basically written that The washing machine is under warranty except.......... Now this "excepts........... are mentioned as all parts of washing machine body, tools,electronic parts etc etc". Finally we came to know that nothing parts of this washing machine is under warranty. During purchase time no body can study the full manual with 30 pages.Most of the time whatever dealer told we faith on that. So sir/madam, pls see the matter.

I purchase a fridge from richa electronics vijay nagar kanpur u.p bill no. 2350 dated 9/12/12 company whirlpool model no.425TC9B4/ sr. No.7246
In april bottel rack of the door suddenly fallen and all bottels of rack is also faal down . We complaint immidatly to the dealer and they forword it to the company.
Reperensative of the company came and said that dont bother it is manufacturing fault we will replace the door/ fridge as soon as possible .
But after many complaints we are still in problem they are not responding so please do the needful and oblige
Sandeep mitra mobile [protected]

Complaint: The rubber seal of the Fridge door does not get closed properly because of which all the food and vegetables gets frozen. Unable to send Photos as mail is bouncing back. Extremely dissatisfied with Whirlpool I would like to bring to your kind notice that I am really dissatisfied with your service. I had purchased Whirlpool Neo Chill Fridge on 13th March 2013 from Reliance Digital. After delivery of the fridge I noticed that the wrong model was sent to me. After speaking with Reliance & Warehouse for days they agreed to send me the correct one. This was first instance of DISSATISFACTION. If I had not reported the in 2-3 days I would have stuck with a low model fridge even though I had paid more. I was happy that at least the fridge will be replaced and I will get correct model. But I guess happiness doesn't stays long when you have purchased a product from Whirlpool. I started experiencing problem with the exchange model. I reported this issue to the customer care and on the same day an engineer visit was done which I hadn't expected and I was happy with the service. But as I had said earlier happiness doesn't stays long when you have purchased a product from Whirlpool. The engineer who came to my place looked at the problem and told me that fridge needs to be replaced. I was surprised that the whole fridge needs to be replaced; they can’t just replace the door or rubber seal. The Engineer said rubber seal and door does not gets replaced and whole product needs to be replaced. He took the photocopy of the Invoice and said someone will get in touch with me in 2-3 days for replacement and pickup of the old Fridge. After 3-4 days when no one contacted, I called customer care and they informed me that Complaint has been closed by the engineer and stated that issue has been fixed. I was furious and this was the 2nd Instance of DISSATISFACTION. I again made a complaint and after waiting for numerous days the engineer visited, who said this issue can be fixed and no need for replacement. I was again surprised with the 2 different statements provided by the two engineers. He spent about 20-30 mins and told me that he has fixed the issue and if issue comes then I have to stretch the rubber. This was absurd but I agreed as he said that I only have to do this for few days and then rubber will be fixed. This was the 3rd instance of DISSATISFACTION. I had purchased Whirlpool Neo Chill Fridge on 13th March 2013 from Reliance Digital. After delivery of the fridge I noticed that the wrong model was sent to me. After speaking with Reliance & Warehouse for days they agreed to send me the correct one. This was first instance of DISSATISFACTION. If I had not reported the in 2-3 days I would have stuck with a low model fridge even though I had paid more. I was happy that at least the fridge will be replaced and I will get correct model. But I guess happiness doesn't stays long when you have purchased a product from Whirlpool. I started experiencing problem with the exchange model. I reported this issue to the customer care and on the same day an engineer visit was done which I hadn't expected and I was happy with the service. But as I had said earlier happiness doesn't stays long when you have purchased a product from Whirlpool. The engineer who came to my place looked at the problem and told me that fridge needs to be replaced. I was surprised that the whole fridge needs to be replaced; they can’t just replace the door or rubber seal. The Engineer said rubber seal and door does not gets replaced and whole product needs to be replaced. He took the photocopy of the Invoice and said someone will get in touch with me in 2-3 days for replacement and pickup of the old Fridge. After 3-4 days when no one contacted, I called customer care and they informed me that Complaint has been closed by the engineer and stated that issue has been fixed. I was furious and this was the 2nd Instance of DISSATISFACTION. I again made a complaint and after waiting for numerous days the engineer visited, who said this issue can be fixed and no need for replacement. I was again surprised with the 2 different statements provided by the two engineers. He spent about 20-30 mins and told me that he has fixed the issue and if issue comes then I have to stretch the rubber. This was absurd but I agreed as he said that I only have to do this for few days and then rubber will be fixed. This was the 3rd instance of DISSATISFACTION. After couple of days of stretching the rubber when issue keeps coming back I called customer care again and engineer again came at my place and this time he said the door needs to be fixed by installing a rubber bolt in the door and he does not has the part with him. He went and again came back after 3-4 days and installed the rubber bolt & stretched the rubber seal and got the call closed. Again after couple of days issue again started happening. I was really upset that what my fault is. I guess I purchased Whirlpool Product. The same engineer came and said that rubber seal will be replaced and part is not available and he will come back when part will be available which will take 5-7 days. After waiting for almost 7 days I had to call engineer to remind him that he needs to fix the issue. He came after 3 days and started removing the original rubber seal and then he realized that he has bought wrong rubber seal. This was the 4th Instance of DISSATISFACTION. He said that he will bring the correct part in again 5-7 days. Since the time he has gone the rubber seal has gone worse from both sides. I am really not accepting this kind of service and product. I have given numerous attempts to Whirlpool to fix the issue but they have failed. I DON’T WANT ANY MORE REPAIRS AND WANT A REPLACEMENT. I hope somebody monitors this inbox and takes some action. If I don’t get a replacement then will I will be taking this to the CONSUMER COURT. Details Name – Rayan Khan Address – Building #A-32, Flat #204, Johri Farm Lane No.1, Jamia Nagar, Okhla, New Delhi - 110025 Date of Purchase – 13th March 2013 Store – Reliance Digital Retail Ltd, Ambience Mall, Vasant Kunj. Order Number – [protected] Model – 14043 (WPL-FF-NEOIC305FCGB4) Serial Number – INA[protected] Complaint Numbers & Date – DL[protected] & 23rd June 2013 DL[protected] & 26th June 2013 DL[protected] & 14th Aug 2013 Engineer Name – Subash (Mobile – [protected]) *************************************************************************** It has been 5 days since my written complaint cum feedback to whirlpool helpdeskindia email id. I had received a call on 29th Aug 2013 at 11:16 am from the number[protected]Vishal) who after listening to my concern told me that he will get back to me by 30th Aug 2013 but till date i haven't heard anything either from email or phone. I can understand that a product gets faulty but try to improve your after sales service or at least the complaint helpline. I guess neither whirlpool customer service, consumer helpline or Managing Director Arvind Uppal wants to take any interest in getting an issue resolved. VERY DISAPPOINTING SERVICE.

Hello Whirlpool India Team, This letter is being written on 31st Aug'13 from Narol, Ahmedabad Undersigned is aghast with the way complaints are handled by local whirlpool team for break-down of their microwave Magicook 25C model. This machine is currently under warranty. Registered complaint no with whirlpool is AH[protected] This machine was purchased from Chroma Showroom, wherein lodged complaint no is 96886 These complaints were registered more than two weeks ago & even after several calls made to service center no help is received so far but assurances. Following persons have been contacted so far:- 1. Mr. Hiren Patel, Head - Customer Care - Satellite, Ahmedabad, Whirlpool: [protected] 2. Mr. Kunal, Head Customer Care - Bapunagar, Ahmedabad, Whirlpool: [protected] 3. Mr. Raghavender, Sr Manager, Customer Care, Mumbai - Chroma: [protected] Since there is no escalation matrix provided in website of Whirlpool India, so he is forced to publish the issue in public forum. It is anticipated that issue be taken up seriously now. Regards, Siddhartha Ganguli +[protected]

I bought a new air conditioner today from whirlpool showroom and it was installed. The fan was so noisy that it was impossible for anyone to sleep. Called the showroom from where I had purchased the ac and he was of no help. Called the customer service number [protected] to register a complaint and there is a voicemail....number is busy. I am very dissatisfied with the product. Spent Rs 22000 for my comfort and now unable to switch on the air conditioner. Had to book a hotel room and slept in the hotel room because the ac is defective. Whirlpool will have to reimburse the hotel bill.it has caused me a lot of discomfort.

The dealer replaced the unit in the evening at 5.00 PM on 25th August 2013.He has given a unit manufactured in 2012. The earlier unit was manufactured in the year 2013. Technically not sure whether one should buy a 2012 manufactured unit (1 year old unit).

The outlet to drain the water was not opened and drain pipe was not fitted in the unit. Another horrible experience. Called the dealer and informed him at 7.50 PM and he said someone will come tomorrow and till then do not use the air conditioner. I have also purchased a whirpool stabilizer for the air conditioner and it is installed under the air conditioner. Told the dealer if water starts dripping inside and there is a short circuit, the dealer will be responsible and will have to replace the stabilizer. The bill has a different serial number of the product and the unit installed today has a different serial number. Will have to run around to get the invoice with the correct serail number. This is a nightmare for us.

Last 3 days this what I have doing.

Monday to Friday there is no one at home from 10 AM to 7 PM (me and wife go to work). How will we get the drain pipe fitted and when will we be able to use the air conditioner. Spent money for all this? Rs 22000 was spent not to casuse discomfort......This has caused me a lot of inconvenience

Name of the dealer DIGI SMILE store Indirapuram

Your engineer visited on 27th August after 3 days and did not have the drain pipe and he confirmed the machine is manufacture in April 2012. I don't want a 17 months old unit, the machine was installed in my absence.The color of the copper pipes is on the black-ish side compared to a new machine manufactured in 2013.

Pease help me to get a full refund or else get the unit replaced.

The dealer is not answering my phone and the area sales manager whirlpool has refused to replace the machine. Who will resolve this issue and when.

Escalated to Whirpool and they replied "we are unable to replace your appliance but we can arrange the Drain pipe for the same and if you want appliance replacement then we request you to kindly contact with your dealer"

NOT EVEN ONCE SOMEONE FROM WHIRPOOL CALLED ME TO DISCUSS THE ISSUE.

Regards

Binny

Ref. : Washing machine Model no. 11306 Serial no. ING[protected] Home care plan. Ref. HP[protected] valid till 20th November 13. Our Whirl pool washing machine is out of order since 30th July and we are not getting any service despite well over dozen contacts to the company. 1) Complained about my Whirlpool Washing Machine on 30.7.13 at No. GB[protected] which is under AMC. 2) Next day mechanic came but could not set it right - went away saying he will again come back within 1-2 days with parts that need replacement. But nothing happened. 3) As nothing was done complaint. Reminded again and again on 4.8.13, 5.8.12 and 6.8.13. 4) With great difficulty contacted office no. of Sh. Ravinder and reminder him. He promised to get it done in 2 days. Nothing happened. Reminded again also on 10th and 12th August. 5) Again with great difficulty took mobile number of Sh. Ravinder - and kept contacting him. But nothing happened. Finally he refused to take calls. Sent him messages to which he never responded. 6) I contacted Area Manager Mr. Ankit. He also assured on 17.8.13 to get it rectified in 2-3 days. But as earlier, nothing happened even after repeated contacts and messages. Machine remains unattended. We are much harrassed and troubled trying for weeks to contact Whirlpool. But we are receiving no response from you. Now our patience is exhausted and this email is being sent as a last resort. Please treat this as most urgent. If Whirlpool does not act to repair our machine, we shall be left with no choice but to approach Consumer court for relief and damages for inconvenience and mental agony. Kind regards, Anand Kishore Sood Phone. no. [protected] /[protected]/ [protected] (For Bela Sood)