Whirlpool India Complaints & Reviews

Respected Sir

I have purchased whirlpool Duromax stabilizer (VX 1305D) on 02/05/12 (in warranty). After purchasing of 5 months my stabilizer getting out of control, (not controlling Hi Voltage, timer count down & 7 segment display problem). Due to this defected Stabilizer my Whirlpool Refrigerator will start produce sound. So, I gave the stabilizer 5 times for servicing just in 2 months. After submission of 3 times (KIT) replaced by service center. But the same problem still persists in the stabilizer. Again I reported the service center and they told me to submit your stabilizer in our service station and promised me to rectify it within 3 days. But they are not able to solve it.

So, I kindly request you to provide replacement of (VX 1305D) stabilizer that’s Serial No: - [protected]

Whirlpool Complain No: - PT[protected], PT[protected], PT[protected]

Thank you!

Contact Details:-
Name: - Rajesh Kumar Nirala
Address: - RIMS, Bariatu, Ranchi-09
Mob No: - [protected]
E-mail:- [protected]@gmail.com

The start button of my wshing machine is not workingi called the machanic he told to change the pvc i said to change the button he said no cant a button can be changed ?

i had purchase whirlpool semi automatic washing machine on 5jan2011, on 13dec2012 i had launch one complain about leakage in washer tank as machine as in warranty period. for ref they gave me complain number PN[protected], for that Mr Gholap (engineer) appointed who visited on 15dec and after full inspection he said he has to change full tank, for that same he has to order the part to company which it'll take min 6 days.
after four day on 19dec all of sudden i receive a SMS from Whirlpool a new complain number PN[protected]. i call them about this new number so they say as you complain took long time so in reference to old complain they launch new complain (may be this is their service strategy to show that they complete there complain task in short time duration) this fake. but i wait for their engineers to come with part and replace, after one week there was no reply so i mark mail on their whirlpool official site to take action, but no reply from them then i search for local branch and number to take followup, i called their pune branch in fatima nagar [protected]/83 (arti), then service branch number [protected] (savita), they provide me their BSM Mr Sachit patil number [protected]. every time i called them they ask me full story and with the promise that they revert me with update they cut the call, but never replied me after waiting whole day i use to call the for update. after 15days they said my machine part is not available in pune they have to order from outside. this conversation also done one week before, now three days left in my machine warranty period. no reply. you call N number of time to mr sachit patil he never pick phone and send SMS I am in meeting call me later. if by mistake he pick the call he promise to call me back with update or any solution but never call back. he is use less fallow company had appointed. since also month i am facing problem in ashing cloths, we are working women use machine for our convenience, but whirlpool had disappointed me. i want them to take their machine back and refund me full amount.
In Hope that I will get some support from your side, as com pany is sleeping without caring their customer, just for fantacy put on site that they care their customer.

The overall quality of Whirlpool washing machine is poor. Just after warranty period, the mother board went phut. Also during drying, the entire machine vibrates so much that we had to secure the machine with additional support around. Had a videocon machine earlier which worked fine for 5 years

CHEATER AND LAST CATEGORY TYPE MANAGEMENT


Dear Sir,

Re: COMPLIANT NO AH[protected] AH[protected] AH[protected]


with in 24 hrs I made four complaint all the time service engg informed me by SMS compliant closed,

JUST NOW I TALK TO MS Reshma & Nishant MUMBAI NO BODY RESPONDING TO RESOLVE THE COMPLAINT AND AHMEDABAD BRANCH OFFICE MS VAISHALI &JAYNTHIBHAI TOLD ME YOU WRITE DOWN ANY EMAIL WE HAVE LEAST CONCERN WE ARE LEAST BOTHERED AND WE WILL NOT ANSWER YOU WRITE ANY ONE
Re: COMPLIANT NO AH[protected] AH[protected] AH[protected]

REGARDS
[protected]
[protected]@whirlpool.com [protected]@whirlpool.com
WHIRLPOOL INDIA LTD

Add a Comment


Hemendra Dave on Dec 26, 2012



NO RESPONSIBILITY ONCE GET PAYMENT NO WORRIED FOR CUSTOMER W
Dear MrArvinuppal,Renik

MR JAYNTIBHAI FRO M AHMEDABAD OFFICE EVERY TIME TALKING DIFFERENT TAKL ON 19 DEC HE TALKED THAT COMPANY IS AGREE FOR MONEY REFUND WHEN I TALK TODAY FIRST HE TOLD THAT I HAVE NOT TALK TO YOU SINCE LAST 3 -4 MONTHS BACK , SO TELL THEM TALK PROPER WAY ON 19 DEC HE AGREE NOW TODAY HE TOLD THAT NO I HAVE NOT TOLD YOU LIKE THIS

PLTAKEIMMEDIATEACTION.

SINCE LAST TWO YEARS SO MANY REMINDER GIVEN TO HEAD OFFICE , AHMEDABAD OFFICE NO BODY PROPERLY ANSWERED THE DAY FIRST MACHINE WAS GIVING PROBLEM .SO THIS WHIRLPOOL ITEM DONOT PURCHSED I ADVICE TO ALL NEW CUSTOMER

WHILESERVICEDEPARMENTCLOSEDTHECOMPLIANTSIITINGINTHECENTERITSELFTHISISVERYHORRIBL...⇄
REGARDS
HEMENDRADAVE
CCGRAHAKSURAKSHA
PHREDARMONEYCONTROL
HUMAN RIGHT DEPARTMENT
AH[protected]

To, Date: - 19/12/2012
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Whirlpool Washing machine from Sales India Private Limited, Bopal, Ahmedabad Dated 01/11/2012 against Invoice No. 61268

Since beginning it is creating problem in operation. If drier is in working condition the washing tub is not work. If the washing tub is working then dried is not working. For that I have complained six time in one year. Now the person who come today says that he can's under stand, what is the fault. Washing machine already repaired six times and every time problem persist after few days. So please do need full for this.

Yours Faithfully
Tejash Viramgami
A-7 ameedhara society,
Near church.
Bopal, Ahmedabad 380058
Contact No: - [protected]
E-mail: [protected]@yahoo.co.in

I hv already regd a complaint re my washing machine not rpd for more than a month. this is an update of this complaint.
I regd a complaint with the Whirlpool co on the 15th of Nov.'12. since no action was tkn fm their side 2 repair my machine i forcefully had 2 get my machine rprd fm outside even though my machine was on AMC. so finally i called an outsider who was quick enough & got my mother board repd in a day. now this was on Nov 23rd 2012, the expenses of which are : service charge 150/- + mother bd rprng charges 1250/-
Total charges 1400/-.

After i hv done all dis & amm peacefully started 2 use my machine agn the same day i.e. (23rd NOV) my dealer calls me up & asks me whether d company ppl hv rprd my machine 2 which i reply dat i hv got it rprd fm outside. the dealer is also bugged & calls up someone in whirlpool & informs dem. then finally i get a call fm d branch manager asking me as 2 whether i got it rprd fm outside & i say yes. then i give him an updt of d whole religious process i hv been doing fr the month (calling up these ppl one b y one) & he says he's very sorry abt d way things hv been happening & assures me that give me a new mother board & keep updating me on this. bt 1 week passes nobody calls.finally on the 30th of NOV, the same old technician calls me asking me whether he can cm home 2 replace the pcb since d new one has arrived. I call up the manager & tell him that you pay the expenses fr the part i rprd & tk it bt he says this is logically not possible.
Bt now what they hv tkn fm me is a wkng part which otherwise they wd hv had 2 repair, the expenses i hv incurred r bcos of them. if they had replaced the part earlier this was not reqd.so i want my 1400/ refunded.I hv the rcts of 1400/- that i hv pd.
it is bcos of whirlpool that i hv incurred such losses. not only 1400/- bt my valuable time & money has been wasted over the phone calls that i did 2 them.
hoping fr some action & also hoping whirlpool will not do this kind of behaviour with other customers.

dear sir,
i was purchased whirlpool refrigerator on 01/08/2011 it was working properly but there was a rust formed at deep fridge door inside screws so please consider my problem and solve the complaint as early as possible. i also send the photographs


thanking you
satyanarayana
(cell-[protected])

Hi, am pasting the mail sent to MD of Whirlpool, however no response received on the same. the details of my complaint are as below. They have taken money and replaced the compressor of the fridge, however the same is not working since Day1. As per their engineers, their model was faulty so hey have stopped selling this kmodel but what is my fault in this & why they are not refunding my meny spent on engineer visits and compressor change:
_____________________________________________
Dear Mr Uppal,


After much disappointment, i am forced to write directly to you. Unfortunately, i am one of the customer of Whirlpool who has not done mistake of buying a refrigerator from Whirlpool but also a washing machine and an air conditioner. I also work in an esteemed organisation like OUTLOOK magazine, however am surprised how the customers are taken for granted by your staff and ensuring that the customer's pay off completely and go through enough torture to realise their mistake of buying whirlpool products.

I can see "Customer excellence" as one of your core competency mentioned on your website, however i hope my this complaint below will give you the experience of how your 16 year old customer is treated in reality.

My complaint is with regards to my whirlpool refrigerator (double door, 400 ltrs) ICEMAGIC EF-400 Elite stopped functioning in the month of May'12 and i approached your customer care starting May'12

May,22 2012 - Registered a complaint with the customer care (SR no GB[protected] )
May,23 2012- Refrigerator inspected by a technician named Ankit, (Parihar enterprises) and diagnosed it as a compressor problem.
May,26 2012- Mr Kashyap came and changed the compressor, re-filled the gas and i paid Rs.5000/- post his confirmation that the fridge is OK.
May, 27 2012 Fridge stopped working again
May, 28 2012 Logged another complaint (SR no GB[protected]). Again Mr Ankit visited and confirmed that this fridge and this particular model is a problem issue...a Japanese made lot, which always gives them a problem, so it turned out that the 'changed' compressor was not compatible with this model and that Whirlpool didn't have the spare parts for a model that it has sold. - My question in that case- WHY SUCH PRODUCTS WERE SOLD BY WHIRLPOOL IN FIRST PLACE AND EVEN IF SO, WHY I WAS CHARGED RS,5000/- WHICH I COULD HAVE SPENT IN BUYING A NEW FRIDGE ??
Jun, 02 2012 Logged a complaint again (SR no GB[protected]) and after a few days the fridge was picked up from my second floor house to go to the workshop.
There they again changed the compressor and checked (as they said) the cooling and returned the fridge after due satisfaction at their end, but sadly it still didn't function properly.
Jun, 07 2012 Another complaint (SR no GB[protected]) and again came technician, then another engineer, but to no avail.
Jun, 20 2012 Again i complained (SR no GB[protected]),this time i was told that it is a gasket problem, as there was "sweating" happening in the freezer, the technician stuffed some cotton wool in the freezer gasket. I requested for changing the 'gasket', which they said that it can't be done.

Post this i stopped keeping record of my interactions with your teams in filed and in Customer care.

And till now NOTHING has been done and I have spent the hottest part of the summer without a fridge, having a small child with milk/water requirements, making phone calls to customer care, waiting for engineers to come, having spent all the time and money (Rs 5000 plus the visiting charges Rs 395 plus Rs. 250 transport) but still my fridge is not working properly...it is cooling at half strength...we are keeping milk water etc only in the freezer.

Sir i want to ask you ... that shouldn't Whirlpool first do all the R&D, all testing before bringing a product in the market, as i have been told that this entire model series had a problem and so after a few years of its launch, it was withdrawn from the market, so for the lesser mortals like me, who trusted Whirlpool by its mere "name", there is no support from the company with regard to replacing parts of this particular model, as the company doesn't have those parts.

I recently bought a new washing machine and i categorically didn't choose Whirlpool for this very reason and went for IFB.

Sir, You might find it strange that even after being treated like this, am still left with courage to write this mail to you. I am anyway planning to buy a new refrigerator since i hardly have any hopes left with Whirlpool, however still thought of writing to you with a hope of you refunding at least my money spent in repairing a product which Whirlpool doesn't have capability to repair and knowing that, charged me Rs.5645/-

I sincerely hope, you being the MD of the company would at least live up to the vision of your Company " Every Home, everywhere, with pride, passion and performance".

Regards,
Runu Saxena
Mobile no- [protected]
Art director
Outlook traveller guidebooks

Washing machine Model No - Sport 1072 CW 7 kg, Complaint No - Hd[protected]. Hyd city. Case handler : Vinod.

Very bad experience with Whirlpool washing machine. From the day one we are facing issue with this washing machine. And we have complained them to replace this faulty machine since the day one and whirlpool gave lame excuses and kept patching it. It works for 1 or 2 months and again broke down and finally this machine...

I am purchased split ac of whirlpool from leo electronics godavarikhani,that they given with free installation of ac to me.Now the ac suddenly not starting so i was complainted to shop they sent a repairer and he was given the report (rat cut) now the service center given me the information that the motor will not given in warranty. so when the installation done they have to arrenge the protection not to enter any rat into ac. but they was not done the same now how can i pay the money for motor.

REFRIGERATOR
I have purchased one Whirlpool 260 Ltr.(FUSION PREMIER TITANIUM) from M/s. Jolly Sales Corp. Lower Mall Patiala on 24/8/2012 wide Invoice No. 708, Chalan No. 575 Dt. 24/8/2012.
My Customer ID/Demo no. is CH[protected].
During the last four month, I have lodged at least 4 to 5 complaints, regarding the working of auto-defrosting, different cooling levels .
The service technician has repaired the thermostat and once replaced it.
Again same problem arises and again complaint was lodged.
A engineer from Service center, M/s. A.K Electro Service, Patiala, has visited and advised to replace the thermostat. He talked to his senior and assured us to change the thermostat with in 4/5-days.
Under mentioned are the complaints with complaint numbers that I have lodged as far:
03-09-12 - CH[protected]
13-09-12 - CH[protected]
20-09-12 - CH[protected]
03-10-12 - CH[protected]
22-11-12 - CH[protected]

After 10-Days, still I am facing the same problem.
Today I have contacted all responsible as well as all senior executive persons, as they told me, but all in vain.
I have contacted to Mr Manga Khan too , Kapil dev but no response is seen from any person.I don't know, who is really responsible person for my complaint?

I am sorry to say that Whirlpool being such a renowned brand has the POOREST SERVICE.
At this level I came to conclusion that my product is a DEFECTIVE and now I want to get it replaced as soon as possible


Please, do the needful immediate.

Yours faithfully
Sonit Rekhi
A117 Chahal Quarters
Nr Modi college Patiala.
[protected]

Whirlpool customer care provides the worst customer service. On 7th of Nov 2012 i've complained about my washing machine that the spin tub is not working.The technician has visited my place on 17th of Nov 2012 i.e; after 10 days of the complaint.Inbetween i received msgs that from cust care tht d door is locked which is false. When the techinician came, he just opened the back part of the machine and couldn't understood what d problem is and sat idle for 5 mins. then he declared that the problem would be with the lid or the timer or the motor where he was not sure. He said that he would visit us and replace the part (which part unknown) and solve the issue. but no one turned up till today i.e; 22nd Nov 2012. More over my machine is in Warranty. and there is no update from the customer service also.
SR Number:HD[protected] and service engineer is SRIRAM and cust rep is SWARNA.

Good Day Sir,
My name is K.Kandeeban and I Purchased a Microwave oven (MAGIC 25G) on 24-Oct-2010.I got a problem in the oven on 21-Aug-2012 and your excellent Technician attended and said due to low voltage entire Main Board is Gone and have to be replaced and the entire cost would be Rs.3000(.(job no : 42135 on 22-Aug-2012).Its been 3 months and still my board is missing.Every time I call the customer care they are more eager in Collecting Rs.450 and doesn't listen to my complaint.They ask Rs.450 to me to check what has happened for the previous complaint doesn't it sound funny.When I contacted the person who took the board (Shanmuga Raja [protected]) he said I have given to the service center you call them and gave the supervisor Mobile no. (Raja -[protected]).When i contacted him he said contact the Branch manager Chennai (Pragadeesh -[protected] ).When i contact the manager he said if the machine is not repaired in 3 days he will give me a replacement.Days passed and nothing happened I contacted that Manager and he is not picking up at all.Later the same supervisor told he will send a person to collect the Xerox copy of the bill and will replace in a week.Its been 25 days and now when I called that supervisor,he says i have sent to Head Office you call Mr.Venkatesh there.By the time a person named sreenath came on my phone 5 days before and he said we didn't receive your bill and we will send a person to collect it.You see 5 have been involved one says I don't know the other says you contact him and one collected the bill and other says we didn't. Does this look like a Cheap 3rd Rated company.The interesting part is Consumer care people says we can register complaint for repair only not this issue..So whom to contact,who is the responsible person.There is no direct Person to contact. I think these people will say even the small problem as big and take the parts and sell it in market.Please give my money back I don't want to use any of your product in my lifetime.

Hi,

Thanks because of my last complain company took action and repaired my machine.

But still machine has the same problem in it and its creating lots of notice sometimes.This problem is since I purchased this machine I did near to 50-70 complains in the company within last 18 months but they never agreed to change the product as product was defected from the first month. Company engineer who visit my home to repair the machine always say your product is too defective and it can be display piece of a store. As I called to customer care they said they don't have any terms and condition for replacement of the machine in black and white, but engineer will tell you the procedure. Engineer come to my home and say it can be replaced but you need to pay 70% of the amount of the new machine. For making his commission from the dealer he say dealer will replace this machine.

This machine is so defective and gone through complains. Company should replace my machine at free of cost. They not even bother of the feedback I always gives.

Please do the needful to so that company should replace my product as it is still under warranty.[protected]

Thanks & Regards
Nitin
[protected]

I bought a Whirpool Washing machine 2 years back and its in warranty. It got some problem in it and company is refusing to repair or replace the machine. There is no such terms and condition mentioned in company documents.
Please help me
Thanks & regards

Nitin
[protected]

Dear Sir/Mam

My Name is Sachin Bhardwaj We have Purchase a Whirlpool Master Mind Double Door Refrigerator from E ZONE V3s Mall Laxmi Nagar on 16 Nov 2008. We have lost the Refrigerator Bill so we are requested to you please provide the duplicate bill to my Email ID.
E ZONE V3s Mall Laxmi Nagar is closed so please help me in this matter.

My Bill Details: Name – Sachin Bhardwaj, Mobile Number – [protected](Old Number), Billing Address - Baldev Park 99, C/O Thakur Land Lord, Krishna Nagar, Delhi-110051

My Current Address –Name –Sachin Bhardwaj, Mobile No- [protected](New Number),Address – A/79, A Block, Gupta Niwas, Radhye Shyam Park Extension, Delhi – 110051

Waiting for urgent reply …

Regards
Sachin Bhardwaj
+91-[protected]
[protected]@yahoo.com
[protected]@gmail.com

I hv registered a complaint with whirlpool service centre on the 15th of oct 2012.the technician visited my place once & said that the maim board was not functioning.the part is supposed 2 b replaced free of cost bt the wk is pending for a month since the part 2 b replaced is still arriving in a vehicle for a month. it has bcom a daily ritual for me 2 call up d service centre & all i can hear fm them is "madam part aaj sham mein aayega aapka kaam kal ho jayega". I am fed up of hearing this for the past one month.my machine is under AMC till nxt yr.whirlpool after sales service is pathetic. they shd stop making machines & selling them.

In April 2011 I bought 2 Whirlpool semi pro washers model (3LCHW9100WQ) and 1 dryer model (3LCED9100WQ) from the company “Bijeli svijet” and opened the first self service laundry in Pula, Croatia.

Since the beginning I had problems with the gum (black), after the washing cyclus you could see black lines on the linen. Whirlpool Croatia denied that the gum can be the cause. After two months they gave me new gums because they finally admitted that there is a problem, but the problem still exists.

After 5 months of work first malfunctions on the washers started. The biggest problem is that it took and still takes them up to a few months to repair them or to get the replacement part and this problems I have ever since. In January 2012 I called the service in Pula to order some new replacement parts, but they never came. Also in may after the warranty expired I had a problem with the electronics, but the part did not came till today.

The warranty was not extended, even it took more than 1 month to repair the machines.

Whirlpool Croatia promised me to give me an answer in august, but he never did. I also tried to call them for the last two months, but without any result.

In global if I take that I have this washers and dryer for about 18 months, the washers where out of function for more than 6 and the dryer for 4 months.

Whirlpool support and quality does not exist at all in Croatia.

I had purchase AWM-312 some years back.
In August 2012 I was facing problems with the machine.
I called the Whirlpool helpline and registered a complaint
18/08 - MB[protected]
The techician came and said that the problem was with the door swtich and he applied direct current to the door swtich by joining a wire to make direct.
As a result there was a big spark from the area of the timer and because the electicity of the room was effected and the circuit breaker tripped.
The technican Mr Raj Pandey then started saying that the timer has to be replaced and it would take some time. Without my knowledge my complaint was closed; I was very furious and called up the Help line and complaint who then gave me the name of the lady in your office and I complaint to her; she called up the service centre.
In the meanwhile I logged another complaint
01/09 - MB[protected]
They called me an said as the machine was purchased some years back it would be difficult to get the Timer as even for new machines the spares take more the 2-3 months. I told them I have invested my hardearned money Rs.28,000/- to buy the machine and I don't mind waiting for the same. After few days they again closed my complaint without my knowledge. This may me really very upset with the kind of service I had received from your service centre.
Thereafter i logged another complaint
26/09 - MB[protected]
This time I spoke to your service Mangager Mr. Joe who assured me he would try to help me.
So he sent some techicians and they removed my timer and took it away stating that they would check in the market if iot was available
They closed my ticket for the 3rd time round without my knowledge and then I called Mr. Joe and the next day the technician came and fixed back the non functional timer stating that they could not find.
I feel cheated that we have such a poor service set up in India.
I want a replacement of my machine as the machine was made non functional by your service techinican Mr. Raj Pandey or at the least replace the Timer.