Whirlpool India Complaints & Reviews

Washing machine Model No - Sport 1072 CW 7 kg, Complaint No - Hd[protected]. Hyd city. Case handler : Vinod.

Very bad experience with Whirlpool washing machine. From the day one we are facing issue with this washing machine. And we have complained them to replace this faulty machine since the day one and whirlpool gave lame excuses and kept patching it. It works for 1 or 2 months and again broke down and finally this machine...

I am purchased split ac of whirlpool from leo electronics godavarikhani,that they given with free installation of ac to me.Now the ac suddenly not starting so i was complainted to shop they sent a repairer and he was given the report (rat cut) now the service center given me the information that the motor will not given in warranty. so when the installation done they have to arrenge the protection not to enter any rat into ac. but they was not done the same now how can i pay the money for motor.

REFRIGERATOR
I have purchased one Whirlpool 260 Ltr.(FUSION PREMIER TITANIUM) from M/s. Jolly Sales Corp. Lower Mall Patiala on 24/8/2012 wide Invoice No. 708, Chalan No. 575 Dt. 24/8/2012.
My Customer ID/Demo no. is CH[protected].
During the last four month, I have lodged at least 4 to 5 complaints, regarding the working of auto-defrosting, different cooling levels .
The service technician has repaired the thermostat and once replaced it.
Again same problem arises and again complaint was lodged.
A engineer from Service center, M/s. A.K Electro Service, Patiala, has visited and advised to replace the thermostat. He talked to his senior and assured us to change the thermostat with in 4/5-days.
Under mentioned are the complaints with complaint numbers that I have lodged as far:
03-09-12 - CH[protected]
13-09-12 - CH[protected]
20-09-12 - CH[protected]
03-10-12 - CH[protected]
22-11-12 - CH[protected]

After 10-Days, still I am facing the same problem.
Today I have contacted all responsible as well as all senior executive persons, as they told me, but all in vain.
I have contacted to Mr Manga Khan too , Kapil dev but no response is seen from any person.I don't know, who is really responsible person for my complaint?

I am sorry to say that Whirlpool being such a renowned brand has the POOREST SERVICE.
At this level I came to conclusion that my product is a DEFECTIVE and now I want to get it replaced as soon as possible


Please, do the needful immediate.

Yours faithfully
Sonit Rekhi
A117 Chahal Quarters
Nr Modi college Patiala.
[protected]

Whirlpool customer care provides the worst customer service. On 7th of Nov 2012 i've complained about my washing machine that the spin tub is not working.The technician has visited my place on 17th of Nov 2012 i.e; after 10 days of the complaint.Inbetween i received msgs that from cust care tht d door is locked which is false. When the techinician came, he just opened the back part of the machine and couldn't understood what d problem is and sat idle for 5 mins. then he declared that the problem would be with the lid or the timer or the motor where he was not sure. He said that he would visit us and replace the part (which part unknown) and solve the issue. but no one turned up till today i.e; 22nd Nov 2012. More over my machine is in Warranty. and there is no update from the customer service also.
SR Number:HD[protected] and service engineer is SRIRAM and cust rep is SWARNA.

Good Day Sir,
My name is K.Kandeeban and I Purchased a Microwave oven (MAGIC 25G) on 24-Oct-2010.I got a problem in the oven on 21-Aug-2012 and your excellent Technician attended and said due to low voltage entire Main Board is Gone and have to be replaced and the entire cost would be Rs.3000(.(job no : 42135 on 22-Aug-2012).Its been 3 months and still my board is missing.Every time I call the customer care they are more eager in Collecting Rs.450 and doesn't listen to my complaint.They ask Rs.450 to me to check what has happened for the previous complaint doesn't it sound funny.When I contacted the person who took the board (Shanmuga Raja [protected]) he said I have given to the service center you call them and gave the supervisor Mobile no. (Raja -[protected]).When i contacted him he said contact the Branch manager Chennai (Pragadeesh -[protected] ).When i contact the manager he said if the machine is not repaired in 3 days he will give me a replacement.Days passed and nothing happened I contacted that Manager and he is not picking up at all.Later the same supervisor told he will send a person to collect the Xerox copy of the bill and will replace in a week.Its been 25 days and now when I called that supervisor,he says i have sent to Head Office you call Mr.Venkatesh there.By the time a person named sreenath came on my phone 5 days before and he said we didn't receive your bill and we will send a person to collect it.You see 5 have been involved one says I don't know the other says you contact him and one collected the bill and other says we didn't. Does this look like a Cheap 3rd Rated company.The interesting part is Consumer care people says we can register complaint for repair only not this issue..So whom to contact,who is the responsible person.There is no direct Person to contact. I think these people will say even the small problem as big and take the parts and sell it in market.Please give my money back I don't want to use any of your product in my lifetime.

Hi,

Thanks because of my last complain company took action and repaired my machine.

But still machine has the same problem in it and its creating lots of notice sometimes.This problem is since I purchased this machine I did near to 50-70 complains in the company within last 18 months but they never agreed to change the product as product was defected from the first month. Company engineer who visit my home to repair the machine always say your product is too defective and it can be display piece of a store. As I called to customer care they said they don't have any terms and condition for replacement of the machine in black and white, but engineer will tell you the procedure. Engineer come to my home and say it can be replaced but you need to pay 70% of the amount of the new machine. For making his commission from the dealer he say dealer will replace this machine.

This machine is so defective and gone through complains. Company should replace my machine at free of cost. They not even bother of the feedback I always gives.

Please do the needful to so that company should replace my product as it is still under warranty.[protected]

Thanks & Regards
Nitin
[protected]

I bought a Whirpool Washing machine 2 years back and its in warranty. It got some problem in it and company is refusing to repair or replace the machine. There is no such terms and condition mentioned in company documents.
Please help me
Thanks & regards

Nitin
[protected]

Dear Sir/Mam

My Name is Sachin Bhardwaj We have Purchase a Whirlpool Master Mind Double Door Refrigerator from E ZONE V3s Mall Laxmi Nagar on 16 Nov 2008. We have lost the Refrigerator Bill so we are requested to you please provide the duplicate bill to my Email ID.
E ZONE V3s Mall Laxmi Nagar is closed so please help me in this matter.

My Bill Details: Name – Sachin Bhardwaj, Mobile Number – [protected](Old Number), Billing Address - Baldev Park 99, C/O Thakur Land Lord, Krishna Nagar, Delhi-110051

My Current Address –Name –Sachin Bhardwaj, Mobile No- [protected](New Number),Address – A/79, A Block, Gupta Niwas, Radhye Shyam Park Extension, Delhi – 110051

Waiting for urgent reply …

Regards
Sachin Bhardwaj
+91-[protected]
[protected]@yahoo.com
[protected]@gmail.com

I hv registered a complaint with whirlpool service centre on the 15th of oct 2012.the technician visited my place once & said that the maim board was not functioning.the part is supposed 2 b replaced free of cost bt the wk is pending for a month since the part 2 b replaced is still arriving in a vehicle for a month. it has bcom a daily ritual for me 2 call up d service centre & all i can hear fm them is "madam part aaj sham mein aayega aapka kaam kal ho jayega". I am fed up of hearing this for the past one month.my machine is under AMC till nxt yr.whirlpool after sales service is pathetic. they shd stop making machines & selling them.

In April 2011 I bought 2 Whirlpool semi pro washers model (3LCHW9100WQ) and 1 dryer model (3LCED9100WQ) from the company “Bijeli svijet” and opened the first self service laundry in Pula, Croatia.

Since the beginning I had problems with the gum (black), after the washing cyclus you could see black lines on the linen. Whirlpool Croatia denied that the gum can be the cause. After two months they gave me new gums because they finally admitted that there is a problem, but the problem still exists.

After 5 months of work first malfunctions on the washers started. The biggest problem is that it took and still takes them up to a few months to repair them or to get the replacement part and this problems I have ever since. In January 2012 I called the service in Pula to order some new replacement parts, but they never came. Also in may after the warranty expired I had a problem with the electronics, but the part did not came till today.

The warranty was not extended, even it took more than 1 month to repair the machines.

Whirlpool Croatia promised me to give me an answer in august, but he never did. I also tried to call them for the last two months, but without any result.

In global if I take that I have this washers and dryer for about 18 months, the washers where out of function for more than 6 and the dryer for 4 months.

Whirlpool support and quality does not exist at all in Croatia.

I had purchase AWM-312 some years back.
In August 2012 I was facing problems with the machine.
I called the Whirlpool helpline and registered a complaint
18/08 - MB[protected]
The techician came and said that the problem was with the door swtich and he applied direct current to the door swtich by joining a wire to make direct.
As a result there was a big spark from the area of the timer and because the electicity of the room was effected and the circuit breaker tripped.
The technican Mr Raj Pandey then started saying that the timer has to be replaced and it would take some time. Without my knowledge my complaint was closed; I was very furious and called up the Help line and complaint who then gave me the name of the lady in your office and I complaint to her; she called up the service centre.
In the meanwhile I logged another complaint
01/09 - MB[protected]
They called me an said as the machine was purchased some years back it would be difficult to get the Timer as even for new machines the spares take more the 2-3 months. I told them I have invested my hardearned money Rs.28,000/- to buy the machine and I don't mind waiting for the same. After few days they again closed my complaint without my knowledge. This may me really very upset with the kind of service I had received from your service centre.
Thereafter i logged another complaint
26/09 - MB[protected]
This time I spoke to your service Mangager Mr. Joe who assured me he would try to help me.
So he sent some techicians and they removed my timer and took it away stating that they would check in the market if iot was available
They closed my ticket for the 3rd time round without my knowledge and then I called Mr. Joe and the next day the technician came and fixed back the non functional timer stating that they could not find.
I feel cheated that we have such a poor service set up in India.
I want a replacement of my machine as the machine was made non functional by your service techinican Mr. Raj Pandey or at the least replace the Timer.

hi,

i am nagaraju. from hyderabad,

i have taken whirlpool washing machine on 28/10/12 from tmc hyderabad, my installation is still pending, i made several requests to call center, there is no response till now, product is good but the service is very very poor, there is no one to take care about customer complaints, once they have sold the product.

pls i request to close my issue immediately ,boz unfortunately i have taken your product, i have to pay for the mistake.


Regds,
NAGARAJU,
BEGUMPET,
PH:[protected]
HYDERABAD,
ANDRAPRADESH.
500016

Sir,
My whirlpool (123 magic) washing machine is not working. i have already complaint on last month my complaint no: ( satisfaction no: 337, for SR no: CO[protected] ) but nobody came to clear the complaint. my mob no: [protected]

My washing machine was not working so I raised complain to whirlpool India for repairing it. Service engineer visited and checked tha machine and told that PCB needs to be replaced, and he will come with new PCB by next day. After few days when I again call whirlpool India i came to know that my complain was closed without repairing machine.
Service engg is forcing to buy extended warranty and I do not want to buy it. Because of this he is ignoring my complain.
My contact no is [protected].

I bought Whirlpool refrigrator from Sangrur in May,2011.since then it is giving problems.lot of time complaints have been registered at service centre at Prem Basti,Sangrur(Pb.).They come, repair & problem starts again . I requested them to send some senior engineer because they seems to be very very untrained & keep on getting advice on mobile while doing repair work.HOW FUNNY IT IS? Its my mistake, i should have preferred SAMSUNG or LG over WHIRLPOOL

I had purchased a 7kg Whirlpool, front loading - sport model on 16th of October, 2010 from Viveks in Vadapalani with a 2 year warranty.

IT got faulty on 20th of October, this year. that is exactly 4 days after the expiry of the warranty period. I had launched a complaint with their customer care and the engineer visited our place and said the machine's board has gone to a full toss.

It has to be replaced and it would cost about 4000/- and odd. So, i had requested him to check because the machine was having some minor issues for the last two months and since the warranty has just expired, he should consider doing it free of cost.

For which he had referred to his manager who in turn said would give me a 10% discount on the rate.

I said it is not fair because such a renowned brand like whirlpool should do it free of cost or otherwise, it would only talk about the product. As, it only means that once the warranty expires, we should throw away the machine and get a new one.

Then i was referred to their Area Service Manager Mr. Pragadish, who was not only rude in answering our queries but was also mentioning during his conversation that this was a faulty product and he was willing to return 80% of the rate of the machine - (as on date) - a 20% depreciation.

I called up the next day and asked him for a 90% refund to procure a new machine. He said he would check with the Accounts person in Whirlpool at Ramavaram and get back to me... This happened on Monday last.

Two days after the pooja holidays, and I am still to receive a call from him.

I have been trying to get in touch with him.. he neither attends my call nor call back.. It goes for a full ring and then disconnects sometimes. At other times he disconnects it himself.

I need a solution for my problem. I am a working women, and it is very essential that I have a new machine replaced immediately.

Secondly, I went in for a Whirlpool because I started using TVS Whirlpool way back in '95 - '96.

I was immensely pleased with the semi automatic and i thought Whirlpool would be equally good but it looks like I am mistaken.

I buy Whirpool Fully Automatic washing machine and its outer pipe was broken in just 3 month.

Why company is cheating people by saying we have guarantee/warranty of the product.When i called to customer care. they said we don't have g/w of that kind of product.

I am user of whirlpool washing machine for which I had taken AMC since its purchase in 2004. I registered not-working complaint of washing machine on 9th Oct.'12 (AH [protected]) that the start button is not working consequently we are not able to use washing machine.
On enquiry by me on 13.10.2012, I was told that the electronic PCB needs to be changed and the same is not available with Surat branch office. Further, I was promised by the surat branch manager that the pcb shall be replaced positively on 16.10.2012 but on enquiry from the branch office today, I am being told that the PCB can be changed only on 24.10.2012.
Is it the normal practice of Whirlpool to act ike this and if they cannot resolve the problem within specified norms, then why the company is taking AMC which cannot be honored by them. It is felt that consumer forum should debar the operations of whirlpool in India so that people should not suffer because of the company's insenstiveness to resolve maintenance issues within 2-3 days.

With reference to the complaint no.KL[protected], we have been following up since past one month for repairing the compressor, but week after week we are just getting delayed. Whirlpool being a global brand saying parts not available for one month is not acceptable.

We want the parts to be repaired without any further delay as any home is not complete without a running refrigerator. We are suffering on a daily basis due to this non availability of spare parts. we cannot wait for any more time.

Please look into the matter and escalate to resolve the same with immediate effect.

Arpit Saraf
[protected]

Sir,
I have purchased a Whirlpool-230L-M-13428 Pre58 Orchardwine refrigerator from your dealer, M/S Shyamal Electronics on 23.04.2012.That the sold item was installed on 20.06.2012 by the local whirlpool service centre Engineer for domestic purpose, at my home.
That it was found the ice was melted regularly and preserved items’ were toxicated.
That the matter was informed to both of service Centre ,Contai & Kolkata(Code No.-259;Complain No.- KL[protected]) and dealer immediately.
That the deputed Engineer of Service Centre checked the Freeze and found product problem(Gas chocked)
That I requested the dealer to replace the item by new one which was ignored by him and advised me as, it is fully under your jurisdiction.
That the newly purchased item which was found defective should be replaced, not to be repaired any service centre as it is one of the product problems.
That my problem will be solved by means of customer care at an earliest.