Whirlpool India Complaints & Reviews

hi,

i am nagaraju. from hyderabad,

i have taken whirlpool washing machine on 28/10/12 from tmc hyderabad, my installation is still pending, i made several requests to call center, there is no response till now, product is good but the service is very very poor, there is no one to take care about customer complaints, once they have sold the product.

pls i request to close my issue immediately ,boz unfortunately i have taken your product, i have to pay for the mistake.


Regds,
NAGARAJU,
BEGUMPET,
PH:[protected]
HYDERABAD,
ANDRAPRADESH.
500016

Sir,
My whirlpool (123 magic) washing machine is not working. i have already complaint on last month my complaint no: ( satisfaction no: 337, for SR no: CO[protected] ) but nobody came to clear the complaint. my mob no: [protected]

My washing machine was not working so I raised complain to whirlpool India for repairing it. Service engineer visited and checked tha machine and told that PCB needs to be replaced, and he will come with new PCB by next day. After few days when I again call whirlpool India i came to know that my complain was closed without repairing machine.
Service engg is forcing to buy extended warranty and I do not want to buy it. Because of this he is ignoring my complain.
My contact no is [protected].

I bought Whirlpool refrigrator from Sangrur in May,2011.since then it is giving problems.lot of time complaints have been registered at service centre at Prem Basti,Sangrur(Pb.).They come, repair & problem starts again . I requested them to send some senior engineer because they seems to be very very untrained & keep on getting advice on mobile while doing repair work.HOW FUNNY IT IS? Its my mistake, i should have preferred SAMSUNG or LG over WHIRLPOOL

I had purchased a 7kg Whirlpool, front loading - sport model on 16th of October, 2010 from Viveks in Vadapalani with a 2 year warranty.

IT got faulty on 20th of October, this year. that is exactly 4 days after the expiry of the warranty period. I had launched a complaint with their customer care and the engineer visited our place and said the machine's board has gone to a full toss.

It has to be replaced and it would cost about 4000/- and odd. So, i had requested him to check because the machine was having some minor issues for the last two months and since the warranty has just expired, he should consider doing it free of cost.

For which he had referred to his manager who in turn said would give me a 10% discount on the rate.

I said it is not fair because such a renowned brand like whirlpool should do it free of cost or otherwise, it would only talk about the product. As, it only means that once the warranty expires, we should throw away the machine and get a new one.

Then i was referred to their Area Service Manager Mr. Pragadish, who was not only rude in answering our queries but was also mentioning during his conversation that this was a faulty product and he was willing to return 80% of the rate of the machine - (as on date) - a 20% depreciation.

I called up the next day and asked him for a 90% refund to procure a new machine. He said he would check with the Accounts person in Whirlpool at Ramavaram and get back to me... This happened on Monday last.

Two days after the pooja holidays, and I am still to receive a call from him.

I have been trying to get in touch with him.. he neither attends my call nor call back.. It goes for a full ring and then disconnects sometimes. At other times he disconnects it himself.

I need a solution for my problem. I am a working women, and it is very essential that I have a new machine replaced immediately.

Secondly, I went in for a Whirlpool because I started using TVS Whirlpool way back in '95 - '96.

I was immensely pleased with the semi automatic and i thought Whirlpool would be equally good but it looks like I am mistaken.

I buy Whirpool Fully Automatic washing machine and its outer pipe was broken in just 3 month.

Why company is cheating people by saying we have guarantee/warranty of the product.When i called to customer care. they said we don't have g/w of that kind of product.

I am user of whirlpool washing machine for which I had taken AMC since its purchase in 2004. I registered not-working complaint of washing machine on 9th Oct.'12 (AH [protected]) that the start button is not working consequently we are not able to use washing machine.
On enquiry by me on 13.10.2012, I was told that the electronic PCB needs to be changed and the same is not available with Surat branch office. Further, I was promised by the surat branch manager that the pcb shall be replaced positively on 16.10.2012 but on enquiry from the branch office today, I am being told that the PCB can be changed only on 24.10.2012.
Is it the normal practice of Whirlpool to act ike this and if they cannot resolve the problem within specified norms, then why the company is taking AMC which cannot be honored by them. It is felt that consumer forum should debar the operations of whirlpool in India so that people should not suffer because of the company's insenstiveness to resolve maintenance issues within 2-3 days.

With reference to the complaint no.KL[protected], we have been following up since past one month for repairing the compressor, but week after week we are just getting delayed. Whirlpool being a global brand saying parts not available for one month is not acceptable.

We want the parts to be repaired without any further delay as any home is not complete without a running refrigerator. We are suffering on a daily basis due to this non availability of spare parts. we cannot wait for any more time.

Please look into the matter and escalate to resolve the same with immediate effect.

Arpit Saraf
[protected]

Sir,
I have purchased a Whirlpool-230L-M-13428 Pre58 Orchardwine refrigerator from your dealer, M/S Shyamal Electronics on 23.04.2012.That the sold item was installed on 20.06.2012 by the local whirlpool service centre Engineer for domestic purpose, at my home.
That it was found the ice was melted regularly and preserved items’ were toxicated.
That the matter was informed to both of service Centre ,Contai & Kolkata(Code No.-259;Complain No.- KL[protected]) and dealer immediately.
That the deputed Engineer of Service Centre checked the Freeze and found product problem(Gas chocked)
That I requested the dealer to replace the item by new one which was ignored by him and advised me as, it is fully under your jurisdiction.
That the newly purchased item which was found defective should be replaced, not to be repaired any service centre as it is one of the product problems.
That my problem will be solved by means of customer care at an earliest.

It is now 3 weeks since my Whirlpool 360 washing machine is not working. Complaint no. is MB[protected]. Finally managed to reach the area sales manager Mr. Nilesh who says they now need to take it to the workshop. The machine has been experimented on by their enginer many times and is now ruined. How do I get a replacement? TERRIBLE SERVICES!!

I sent my washing machine to Whirlpool service centre on 26th September, 2012(SR Number LK [protected]).But still I do not have any idea when they are returning it back. I called Whirlpool call centre several times but they did not give me satisfactory answer.
Even I tried to call their service engineer to whom this complaint was assigned (Mr.Rasevak Paul), but he did not responded.
Therefore please look in the matter and do the needful at the earliest.

Sir,
I purchased a Whirlpool Refrigerator in year 2010, at Dwarka, New Delhi. Details as follows,

Invoice No. 9183 , Ref. No. OE 7149 , Price Rs .30,600/= , Date - 21/02/2010
Dealer - New Berco Electronics (Regd.) Shop No. G-5 & 7, Sector - 6, Dwarka, New Delhi - 110075
Company Address - Whirlpool Of India Ltd., Whirlpool House, Plot No.-40, Sector- 44, Gurgaon - 122002, Haryana, Tel.[protected]
Whirlpool Refrigerator, - Model - 11807 DLX 5S , 450 DLX PROFESSIONAL , Sl. No. --INE[protected] , With 1 Year Comprehensive warranty , valid till - 2011,
At the time of purchase I also paid Rs. 2539/= for Whirlpool Home Care Plan- HPO4 - Ref. No. 238364. valid for 24 months , 21/03/2011 to 21/03/2013 .

The Refrigerator stopped cooling on 03/09/2012, and Registered Complaint - No. DL[protected], Repeated - DL [protected], on 18/09/12, DL[protected] on 26/09/12, also daily tel. to remind for repair, but till date the Refrigerator remain out of order.
E- mail and reminders sent to , homecareconsumercell @ whirlpool.com and [protected]@ whirlpool.com , still no action

Please I request your advice and help.

regards,

G.P.Jain, Tel. No.[protected]

PLEASE PLEASE PLEASE DONT BUY WHIRLPOOL PRODUCTS...

I (In fact My Father) bought a Whirlpool Frost Free 310 Litres Iceberg Elite Steel double door Refrigerator in May 2007 for a cost of Rs.23000 From Viveks Limited, T.Nagar, Chennai.

5 years Warranty Ended in May 2012.

Just after 4 months, 4 days ago, my Refrigerator started making noise from Rear..
I Booked with Service and they sent me a Service Personal (Named Naveen, form Whirlpool Authorized Service Center) the next day. He checked and said, there is a Gas Leak from Compressor. And it needed a weld to correct the problem.

Two day after, thats today, an another guy (Sent by Naveen) arrived with Tools and Gas welding equipment. He Checked and said the tray for defroster is filled with water and dust and so the Pipe for compressor passing by the tray (which is immersed is the dust water) has got Rusted and Damaged and is now leaking and Can not be welded or Repair.

I asked him the Remedy and he coolly replied, "Take this Refrigerator to the Whirlpool centre (Or from Where you bought it) and they take the old for half the price and you will get an another new one for a price tag of around Rs.14000!!!".

This is ridiculous.. Just 5 years o[censored]se and now i got replace for new?
This is like a joke.. If you have a car and a door gets damaged due to rust, will you change the Car..
..

I am asking the blood sucking Whirlpool these Question
1) "Is your Product life just 5 years??",
2) "Is your product Good to use only until the Warranty period??" (Ah what a trick..).
3) "What will be result with Cellphone product of yours with 1 or 2 yrs Warranty? Customers have to throw them off in just 2 yrs??

Not only this, the Sales department is also Worst.. when they Delivered the Refrigerator to me, The demonstrator never told us about the Cleaning of the Tray which Mr.Naveen said to my now (just 2 days ago) that i have had to clean that Tray system regularly.. Not even the manual Says about that cleaning process..

Shame on you Whirlpool..
My father bought a kelvinator Refrigerator in 1989. It was working 100% perfectly without any problem for 2 decades.. It was a gem.. I sold it in 2009 it because it was old, small, it occupied some useful space at home and rusted a lot.. But was working great..!! If Kelvinator company is still Alive, i will go for it.. But no.. Its Fate my father had to buy Whirlpool..

I swear, i will NEVER EVER buy Whirlpool product in future.. I will also inform to all my known and by every possible mode "Not to buy Whirlpool products"..

Also in my Experience, Don't buy Kenstar products too..


With worst experience,
Your Ex-Customer.

I had purchased a whirlpool refrigerator (model FF400) on[protected] via invoice number 6588 . During the purchase, I was told that the refrigerator would be covered in a 1+6 year, i.e. a total of 7 years of warranty. I am also in possession of the invoice and the warranty card. Recently the refrigerator developed a fault and I logged a ticket with whirlpool (SR number: HR[protected]). Upon visit, the technician told me that the compressor...

Sir/Madam,
Received your response, which is vague and ir responsible . Are your company sleeping from[protected]/[protected]? Today I.e.[protected] I contacted your area sales manager Mr. Pankaj ( Moblie no. [protected]) about the matter. His reply is that we are at present engaged in audit till 10th October so services to the customer is not possible. And we are so engaged in audit that we can not talk to the customer also. His manner of talking is such that the he is obliging me to talk with me on mobile. It so shamefull that it can not be explained. Overall Mr. Pankaj threatened that you he will give services only after myself move in court/consumer forum only and he will answer me only in court.
I want to know that what is the responsibilities of your company for the appliances which are under AMC of the company?
In how many days/weeks/months/years your company give services after lodging complains?
I have lodged complain on[protected] PT[protected]) and on[protected]PT[protected]). But till the date it is not complied. You have regretted for it in your response made to me. Thanks for it. But will you imagine that after saying sorry everything will be forgotten and my washing machine is started working. No, it not.
As you have written that that parts is out of stock and you are arranging on urgent basis. Can you also explain what is the meaning of urgent basis for your company? More than two months has been elapsed after lodging the complain. If this is your priority o[censored]rgent basis than what will be of normal basis.
You have also requested me to co-operate? I want to know that what kind of cooperation do you want from? If you want that we give the money to your company as AMC and never expect for service from your company. Is it not? Overall area threatening that he will give service only after myself move in court/consumer forum and he will answer me only in court. Is it not?
Now I am requesting you to kindly co-operate me. Since your company is unable to give after sale service, so take back my said washing machine and refund the money of machine as well as of AMC money which is paid by me Because your company is completely failed in providing the services and harassing me only mentally, financially physically and making threat from your employee Mr. Pankaj.
No doubt it is horrible.

Sir,
I lodged an complain to the customer care of the company Whirlpool India about my front loader washing machine bearing complain no. PT [protected] dated[protected] and PT [protected] dated[protected]. But till the date the said company always makes lame excuse. My washing machine is under AMC Plan of the company. When asked about compliance, it is said that reminder has been made/ it will be done in a day or two/ I will be reported to you in a day or two/ and other so many lame excuses or promises but service is not given to me.Kindly look in the matter advice me that what can I do and which type of help will be made by you?

I have compliant against WHIRPOOL INDIA , That they fool me. Details are as below.. I bought washing machine Fully automatic machine worth Rs 14500/- from Memorex Home Appliances Kothrud Pune. Date 26Sep 2012)
When They deliver me the machine they never mention me that I have to pay any extra towards Machine Then as soon machine arrived the game has started with me.
Whirpool India’s Service dealer come (Shree Enterprises) in Picture he charge me Rs 1200/- trolley which dealer Memorax has mention me it will cost me Rs 800/- . The stock of one year of calfre (Rs640) and Scalegon (Rs600) i.e. Rs1240 is compulsory. He insisted me to buy that and when I asked them why don’t you mention this when we select Machine he have no answer But I have to pay Shree Enterprise Rs 2480 in addition..
For me Machine cost me Rs 16980/- And I feel cheated out of this. At a time I can understand about Trolley, But why this calfre & Scalegon is sold to me and how company can expect me to keep stock of that of Year.. Isn’t that illogical.
Or is the case that Company people are there to give leverage to their Dealer to fool innocent consumer.
I am looking forward for sensible answer & explanation from WHIRPOOL INDIA .
Before this Machine I had LG as well but I never experience such adamant behavior ever from them, I also spoke to many friends but every one have this experience from ONLY WHIRPOOL INDIA
May I ? I make appeal to many before you buy Any product of WHIRPOOL INDIA Make sure you are going to get fooled.. And don’t expect any Season’s Gift or Expect such adamant cost of your Money from company.

Mrs.Wadekar

Subject : very poor service and not caring the customer for the complaint lodged.

Iam P.Ramkumar lodged a complaint for repair of refrigerator on[protected]. I was felt boredom with their convincing that we will solve your problem soon... But they didn't respond to my repetitive calls to customer service centre. Product details: whirlpool elite double door refrigerator. I was really frustrated with this product. We were facing a lot of inconvenience with perishable goods from one month onwards. So please give me a solution from this pain.
Thanking you sir,
Yours sincerely,
P.Ramkumar.

Sir,
Would you be kind enough to solve my washing machine related problems as whirlpool washing machine model no-11638,serial no-INF 09300815 was purchased on 21.09.09 from Great Eastern Trading Company,Uttarpara,Hooghly and after completion of 2 years it was working in badly noise.I contacted with Great Eastern Trading Company and the shop asked to lodge complaint in customer service of whirlpool which was Speed service,Konnagar,Hooghly. After lodging complaint the technicians came and brought the same to their workshop and after repairing about 1 month they returned the washing machine and for repairing charges claimed more than Rs.8000.00/- and I paid that.But after passing 15 days same problem was occuring and again contacted with Speed Service,Konnagar and again their technician came and after some repairing at a cost of Rs.300/- told that the machine would be in service the more it would be operated but surprisingly just after 15 days another type of murmuring sound was occured and again technician from Speed Service came and changed the circuit board at a cost of Rs.800.Again same problem has been occuring the machine in rinse time severely vibrating.The technicians of Speed Service have no knowledge in repairing and it seems they are changing original spare parts.But beside company authorised service centre where shall I repair the machine.This type of service centre is ready to demolish Company goodwill.Please advice what shall I do?

Hi Team,

Please take this as a formal complaint regarding Whirpool Refrigerator Customer/Repair service. We have purchased a Double door refrigerator 4 years back in Hissar, Haryana. 7 Month back we started having problem in the refrigerator. We lodged a request in Whirpool in March, No one came from whirpool that month.
Refrigeration was not working properly, after 2 months a person came from Whirpool (he said) and repaired something and charged Rs 800. After that again refrigerator did not work properly. Now from last two months we are chasing whirlpool and no one is giving positive response.

Our complaint got allocated to Mr Johny Kumar. He visited once and said that we have got refrigeration repaired locally. And he will come back to us with the estimate.
He never came back. He Closed our req online.

After that we contacted Whirpool numerous times but always we got bad reponse. Mr Pankaj Kumar Tiwari very rudely and arrogantly notified me that its your mistake and you have to wait.

I am a senior Citizen. A very old man (Retired Advocate). And disappointed with Whirpool. Our Fridge is now not working at all.

Regards,
Nathu Ram Jain
[protected]
Hisar