Whirlpool India Complaints & Reviews

white magic washing machine from whirlpool — washingmachine is not working

complaint already lodged inconnection with this and not yet attended that the machine is continiously running as soon as power on.

It is now 3 weeks since my Whirlpool 360 washing machine is not working. Complaint no. is MB[protected]. Finally managed to reach the area sales manager Mr. Nilesh who says they now need to take it to the workshop. The machine has been experimented on by their enginer many times and is now ruined. How do I get a replacement? TERRIBLE SERVICES!!

whirlpool Refrigerator — Last 04 months my refrigerator is not cooling now Local Service Centre is not solved in this problems.,

16/10/2010 Complane no-5027(Delhi) or 306(Jamshedpur)
13/11/2010 Complane no-PT[protected]
16/11/2010 Complane no-PT[protected]
08/02/2011 Complane no-B38

Holding no 18 Bishwakarma Coplony,
Dimna Road,
Post- Mango
Dist- East Singhbhum(Jamshedpur)
State- Jharkhand
Pin Code- 831012.

Maxi Whirlpool Refrigerator 310 Litre — Change of Door

Dear Sir, Dated 30.06.09

I have booked a complaint of my refrigerator on[protected] on 14.06.09 at 4.30 pm for door rubber (gasket) had been loose. My complaint no. is DL[protected]. The company sent his representative Mr Sushil Sharma on 15.06.09, who inspected properly and told that the door will be changed after 3 or 4 days. I again remind my complaint on the same number on 22.06.09 and 25.06.09. More than 2 weeks has been passed, I could not get any further response from the company.

Regards,
V.K.Saxena,

Whirlpool iceberg refrigerator — refrigerator not working

i had purcahsed a refrigerator WHP.REF 310 L ICEBERG DLX CARBON 4S-10917 SLNO-INA[protected] from PATRA ELECTRONICS JAYSHREE PLAZA BADAMBADI,CUTTACK-9 ORISSA on[protected] the refrigerator stopped cooling due to some reasons. The dealer is not willing to give quick service while the company says 100% customer satisfaction nd immidiate service. Therofore i request you to please take immidiate action over this.

Whirlpool refrigerator double door — Water is leaking

Water is leakingfrom from our whirlpool Refrigerator Double door.
Morrison Rose,
D-75 MMTC HOusing Colony,
Aurobindo Marg,
New Delhi-110 017
e.mail:[protected]@hotmail.com
[protected]

i agree with you the products Whirlpool Frost Free 310 Litres Iceberg is work only until the Warranty period??" my compressor of my refrigerator is also die in the age of 5 years 9 months

third class product of company

i agree with you the products Whirlpool Frost Free 310 Litres Iceberg is work only until the Warranty period??" Compressor of our refrigerator also die in the age of 5 years 9 months

Third class product of company

Whirlpool Refrigerator — not repair no response

Mr.Sanjay Jain( +91 [protected]) purchased a refrigerator on[protected] from TMC –HYD(
malakpet). Before the completion of warrantee I had taken the AMC plan from 30-12-07 to 29-
12-2010. Before the expiry of current AMC which I renewed on[protected] to[protected] by
chq.831737 amounting Rs.3500/- through STATE BANK OF MYSORE it as well included AMC
of my washing machine. After renewal I did not receive the AMC doc. Till date inspite of my
regular complaints. I spoke to your AMC senior executive of DELHI named MISS.RENUKA( +91
[protected]) regarding the AMC doc. So she asked me the bill of AMC to update my details
in their system till date. Mr. Ashok (+91 [protected]) collected the bill from my place and
informed that the doc. Will be received in 2 working weeks.

But till date I haven’t received any doc. Yet….., inspite of regular complaints to the person
incharge.

My refrigerator is not working in good condition from past one year. And no action has been
taken on my complaints till now. Though Mr.Rafaq your executive agreed to replace with some
amount settlement. Since we did not received the AMC DOC. They did not do the needful.

Mr.Raghu the present senior manager of this region told us that the same model is not
available. He asked the bill details and AMC doc. Xerox. As we don’t have the AMC doc. He
tried to cheat us on by saying that warrantee period of our AMC is over. Though we have it
till[protected].

Complaints made on these days for your reference:

1.
2.
3.
4.

[protected] complaint no. HD [protected]
22-5-12
23-5-12
24-5-12 complaint no. HD [protected]

Kindly look in to the matter and oblige

Thanking you

Your faithfully,
Sanjay jain

Mr.Sanjay Jain( +91 [protected]) purchased a refrigerator on[protected] from TMC –HYD(
malakpet). Before the completion of warrantee I had taken the AMC plan from 30-12-07 to 29-
12-2010. Before the expiry of current AMC which I renewed on[protected] to[protected] by
chq.831737 amounting Rs.3500/- through STATE BANK OF MYSORE it as well included AMC
of my washing machine. After renewal I did not receive the AMC doc. Till date inspite of my
regular complaints. I spoke to your AMC senior executive of DELHI named MISS.RENUKA( +91
[protected]) regarding the AMC doc. So she asked me the bill of AMC to update my details
in their system till date. Mr. Ashok (+91 [protected]) collected the bill from my place and
informed that the doc. Will be received in 2 working weeks.

But till date I haven’t received any doc. Yet….., inspite of regular complaints to the person
incharge.

My refrigerator is not working in good condition from past one year. And no action has been
taken on my complaints till now. Though Mr.Rafaq your executive agreed to replace with some
amount settlement. Since we did not received the AMC DOC. They did not do the needful.

Mr.Raghu the present senior manager of this region told us that the same model is not
available. He asked the bill details and AMC doc. Xerox. As we don’t have the AMC doc. He
tried to cheat us on by saying that warrantee period of our AMC is over. Though we have it
till[protected].

Complaints made on these days for your reference:

1.
2.
3.
4.

[protected] complaint no. HD [protected]
22-5-12
23-5-12
24-5-12 complaint no. HD [protected]

Kindly look in to the matter and oblige

Thanking you

Your faithfully,
Sanjay jain

Whirlpool, refrigerator — Cheating and non response

We bought a Whirlpool Refrigerator Model # Ice Magic FF450 in the Year 2006. We had a problem with the refrigerator and we called Whirlpool Service center to see if it can be repaired. The Technician came and said that it can be repaired and we have to take annual maintenance contract with them and they would come and repair it. We paid Rs. 3,650 and after sometime the technician came and repaired it and we paid for parts Rs. 350.

The refrigerator worked for two days and it started giving us trouble. We called the technician and he came and checked and said it cannot be repaired and Whirlpool will replace it with another model and we need to pay 50% of the cost of new one.

We tried contacting everyone including the head office and no response, once they hear the complaint they hang up or say someone will get back to you and they never do it.

The technician cheated us by taking AMC money and promising that it would repaired and the company does not want to take responsibility for it.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

whirlpool washinh machine — rubbish service

I AM FROM KOOTHUPATTY SALEM DT TAMILNADU.WE HAVE GIVEN SERVICE OUR WASHING MACHINE WHILE TAKING SERVIVICE THEY HAVE GIVEN 1500RS AS SERVICE CHARGE AFTER FINISHED THE THEY HAVE OFFERED 3800 RS.BUT WE HAVE PAID WHAT THE AMOUNT THEY OFFERED.BUT AFTER SERVICE THE MACHINE WAS NOT RUNNING PROPERLY SOME SPARES WAS NOT FITTED PROPERLY .THEN WE INFORMED MANY TIMES TO THE SERVICE CENTRE.AFTER 10TO 15 DAYS THEY SEND A MAN TO OUR PLACE BUT NOT WORKING HE TOLD I WILL BRING THE PARTS TOMMOROW AND I WILL RECTIFY IT.NOW ONE MONTH WAS GONE STILL THEY WERE NOT RESPONDING AND THEY ARE IRRITATING US.
WE ARE VILLAGED BASED PUPILS.I THINK YOU ARE CHEATING US BECAUSE DURING GIVING SERVICE TIME 1500RS IS THE CHARGE,AFTER SERVICING 3800RS WITH OUT ANY INFORMATION WITH OUT OUR KNLOWDGE HOW THEY HAVE DONE THE SERVICE.OK WE PAID .BUT THE STILL THE MACHINE IS NOT RUNNING.WHAT TO DO.MY PHONE NO IS [protected].

ref codeffb9b dt:9.1.10

Highly dissatisfied with the services of whirlpool service centre in Udaipur.

I am gaurav Kothari resident of 76 sarvaritu villas Udaipur rajasthan, we have been using whirlpool products from last many years but this time our experience was the worst .
I am having a hotel in Udaipur by the name padmini palace which is also having many whirlpool products.
I am having a whirlpool double door fridge installed at my house from last 5 to 6 years and we had some cooling and beep noise issues in the fridge in the month of june 2012, so we complaint the tool free nos. then a attainder came at our house and said that there is a issue with the module in the fridge which control the cooling and the sound that comes in the night between 3 am to 6 am and all the lights which are there on the fridge in front starts blinking all this problem is due to module mistake so it has to be changed.
We said ok get a new module after 10 days they installed the new module and next day again the same problem of sound in the night like beep beep beep and all lights started blinking came which disturbs the sleep of the entire family and then we turn off the fridge and again turn it on and then the sound doesn’t come.
Again we complained next day they said we will get another module, they got it in few days and installed and next day in the night same problem came with the new module also.
They also said us to buy a stabilizer from whirlpool mentioning it will protect the module and we did that also we bought it at Rs 2900 from MASTER COOL 185 ROAD NO 12 ASHOK NAGAR UDAIPUR (RAJ) BILL NO.4907, SR.NO.[protected], DATED: 08 AUG 2012
Then again they got the 3rd module and installed and said it is the modified module and now you will not get any beep beep sound in the night and they installed the 3rd module and again the same problem of sound like beep beep beep is coming in the night between 3 am to 6 am and all the lights in the front starts blinking and our entire family’s sleep is getting disturbed.
The service engineers came at the house checked the module and did also the module testing process by opening the doors 4 times and upper door lower door and likewise whatever is there process and then they reported mr. Mahesh service senior executivethat the module is having mistake all these activity is done in this month of sep 2012 and last module changed on 18th sep 2012 and now today I called the land line no.[protected] and mr. dipak picked the phone and I told him that still the same problem is there, he gave the phone to mr. Khan telling me that he is the service head of the Udaipur city, I communicated him my problem and said that it has not been solved from last 2 months and the sound comes between 3am to 6 am .
Mr khan replied that now what should we do we should come and sleep at your house since this problem is coming in night only he replied in this manner which was very SHOCKING for me.
I said sir you should not talk to me like this being a senior executive of service, he said that all modules that we installed at your house are working at other places on another fridges then I said may be in my fridge there is some other problem then and you are telling that it is of module.
Then mr .khan said me that we will put a camera in front of your fridge and record that what problem comes in the night I said ok do that, then he said I don’t have camera you only do this I don’t understand what kind of service and behavior is this from a customer who is getting bugged up from last 2 months and his entire family’s sleep is getting disturbed from last 2 months from the sound that comes in the night
The module bill no is 4905, date: 07 aug 2012 installed from master cool 185 road no 12 ashok nagar Udaipur at rs.2900 for module and rs.395 service charge.
The total of Rs.6195 has been spent without getting the problem solved and getting unbelievable answers from the service heads and they are not trusting on me that I am getting this problem in the night of sound and light blink and because of that telling me of such things of slipping at house, camera thing.
Kindly take some action regarding the above issues of module and misbehaviors’ of the executives like mr. khan with us.

Regards
Gaurav Kothari
Partner
hotel padmini palace Udaipur
[protected]

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

Whirlpool — After sales Services

I have purchased Whirlpool RO system Refrigerator and Microwave and this was the bigeest mistake of my life i think. After Sales Service of your products is so pathetic that i sometime feel how are u people are No 1. Anways i was called upoon twice by your Customer center that RO service is due no one turned up at the day decided. After my husband got ill due to drinking of bad water i called up 3 times to Call Center no one turned up next day a guy called up he had to come at 9 AM at 9:20 Am i called him up and he is saying that he will reschedule. I am also working and i dont have time to again and again call up to you guys. I am writing this because i am fed up with your services. Will not buy Whirlpool products ever even for free. The same thing happend when my Microwave was not working.

Thanks for the help and great After sales services.

Dear Whirlpool,

We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

WHIRLPOOL CUSTOMER CARE — Bad service

DEAR SIR,

THIS IS MY 1ST COMPLAINT NO BG[protected] / 20.09.09 & 2ND COMPLAINT NO BG[protected] / 30.09.09. ITS REG: YOUR DURO MAX APPLIANCE SERIAL NO 39294 DATE OF PURCHASE 03.01.09.
THIS ABOVE SAID PRODUCT USED FOR MY REFRIGERATOR. TILL DATE NO ONE HAS ATTEND. AS I HAVE TAKEN AMC FOR HOME CARE PLAN WITH RECEIPT NO: HP04 184722. AS YOU AWARE THIS IS A RAINE SEASON POWER PROBLEM ALL OVER THERE IF ANY THING HAPPENS TO REFRIGERATOR, WHO WILL PAY ? PLEASE CONSIDER MY COMPLAINT ON PRIORITY. PLS DO THE NEEDFULL

THE ABOVE MSG SENT TO BOTH: www.whirlpoolindia.com & [protected]@whirlpool.com
i got call from[protected], but no person has attended yet. Pls look into matter..

Whirlpool — Unresponsive Customer Care

Dear Mr. Uppal,

Please see the email trail below. I bought Refrigerator and Washing Machine on Dec 12th from eZone Bangalore delivered on Dec 13th. After waiting for 3 days for installation (I was told by eZone not to open the Product) I raised a complained (Numbers bg[protected] and bg[protected]). I have been trying to get the product operational and I am facing following issues:

1: When I called up the Customer Service they raised the complain and gave me a number Mr. Someshekar who hung the phone on me. Later I was told that was his last day. How come the customer service could give such number. It clearly shows your systems are not in sink with each other.

2: No response from the Whirlpool on the Complaints raised or on the follow up emails to Customer Care. Finally I follow up with eZone to get me connected to representative at Whirlpool. Finally I am connected to Mr. Harish, support lead (#[protected]) and Mr. Pravin, regional manager (#[protected]). I spoke to Pravin and SMS him the details with no response.

3: Harish sent some trainee support engineer who had difficulty handling the Refrigerator and Washing Machine.

4: Once opened, we find the Refrigerator door shelf is missing.

5: My old Washing Machine was dismantled for the new Washing Machine. In the new Washing Machine the technician discovers that the water inlet hose pipe washer of washing machine is missing and hence cannot be connected. I was promised that some engineer would come and fix it and up until now after 4hrs I have lost hope some one will come to fix it. I am left with no washing machine as the old one is dismantled.

6: There is no process of getting the warranty certified. It required the dealer to stamp the warranty card in the manual which is inside the packed product at customer site. Finally The support engineer agreed to get warranty certified at later date which is one more point of follow up for the customer.

I bought Whirlpools products ONLY because of the support I had experienced on my old Whirlpool Washing Machine. I am thoroughly dis-appointed with the experience from a world class company. I also found other customer complaints on the attached link http://www.consumercomplaints.in/complaints/whirlpool-proton-3-door-new-delhi-so...⇄

I was reading your Annual Report which said the following: "Uncompromising Customer Care, launched in 2009-10, where the consumer is the focal point in deciding quality of service rendered, continued in 2010-11 with amazing results.".

Frankly I did not get any customer care. I have already spent more then 8 hrs in following up, waited the whole of Saturday evening and still not complete with installation. I still have following follow up to do:

a: Get the Missing Door Shelf for the Refrigerator.
b: Get the Warranty Card of Refrigerator and Washing Machine sealed.
c: Make my new Washing Machine operational.
d: I have no Washing Machine till that time and live with un-washed cloths.

I hope your company meets the standard set by yourself.

regards,

Narayan

I have toploading model. I had taken an AMC which will expirein Jan 2010. Since August the machine has been frequently requiring maintenance. It is very clear that the service technicians are not doing a proper job as my AMC will expire soon. I would not reccommend the AMCfor any future customer, it is a big fraud.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Respected Sir,
There is no cooling in double door whirlpool refrigerator since 2 days. And unfortunately i have lost the papers of refrigerator and it is under warranty till 13 April, 2011. Warranty No.- HG[protected].

Thanking You,
RAJ KUMAR
A-1/92 Paschim Vihar,
New Delhi-63
(near A-1/ Lal mkt.)
M: [protected]
R:25263029

I have purchased a Whirlpool M.MIND 23 DELUX Refrigerator set on 07/09/2009. Since its 2 yrs the refrigerator is not cooling properly and outside body gets heated. I had made a complaint to the customer care, but they told the item was defective from beginning itself. This is very frustrating and disappointing to hear such kind of thing. I would like to take this up higher since we as a consumer would expect nothing.

Regards,
Dr. M.N Ghosh
Mobile: [protected]