Whirlpool India Complaints & Reviews

whirlpool washinh machine — rubbish service

I AM FROM KOOTHUPATTY SALEM DT TAMILNADU.WE HAVE GIVEN SERVICE OUR WASHING MACHINE WHILE TAKING SERVIVICE THEY HAVE GIVEN 1500RS AS SERVICE CHARGE AFTER FINISHED THE THEY HAVE OFFERED 3800 RS.BUT WE HAVE PAID WHAT THE AMOUNT THEY OFFERED.BUT AFTER SERVICE THE MACHINE WAS NOT RUNNING PROPERLY SOME SPARES WAS NOT FITTED PROPERLY .THEN WE INFORMED MANY TIMES TO THE SERVICE CENTRE.AFTER 10TO 15 DAYS THEY SEND A MAN TO OUR PLACE BUT NOT WORKING HE TOLD I WILL BRING THE PARTS TOMMOROW AND I WILL RECTIFY IT.NOW ONE MONTH WAS GONE STILL THEY WERE NOT RESPONDING AND THEY ARE IRRITATING US.
WE ARE VILLAGED BASED PUPILS.I THINK YOU ARE CHEATING US BECAUSE DURING GIVING SERVICE TIME 1500RS IS THE CHARGE,AFTER SERVICING 3800RS WITH OUT ANY INFORMATION WITH OUT OUR KNLOWDGE HOW THEY HAVE DONE THE SERVICE.OK WE PAID .BUT THE STILL THE MACHINE IS NOT RUNNING.WHAT TO DO.MY PHONE NO IS [protected].

ref codeffb9b dt:9.1.10

Highly dissatisfied with the services of whirlpool service centre in Udaipur.

I am gaurav Kothari resident of 76 sarvaritu villas Udaipur rajasthan, we have been using whirlpool products from last many years but this time our experience was the worst .
I am having a hotel in Udaipur by the name padmini palace which is also having many whirlpool products.
I am having a whirlpool double door fridge installed at my house from last 5 to 6 years and we had some cooling and beep noise issues in the fridge in the month of june 2012, so we complaint the tool free nos. then a attainder came at our house and said that there is a issue with the module in the fridge which control the cooling and the sound that comes in the night between 3 am to 6 am and all the lights which are there on the fridge in front starts blinking all this problem is due to module mistake so it has to be changed.
We said ok get a new module after 10 days they installed the new module and next day again the same problem of sound in the night like beep beep beep and all lights started blinking came which disturbs the sleep of the entire family and then we turn off the fridge and again turn it on and then the sound doesn’t come.
Again we complained next day they said we will get another module, they got it in few days and installed and next day in the night same problem came with the new module also.
They also said us to buy a stabilizer from whirlpool mentioning it will protect the module and we did that also we bought it at Rs 2900 from MASTER COOL 185 ROAD NO 12 ASHOK NAGAR UDAIPUR (RAJ) BILL NO.4907, SR.NO.[protected], DATED: 08 AUG 2012
Then again they got the 3rd module and installed and said it is the modified module and now you will not get any beep beep sound in the night and they installed the 3rd module and again the same problem of sound like beep beep beep is coming in the night between 3 am to 6 am and all the lights in the front starts blinking and our entire family’s sleep is getting disturbed.
The service engineers came at the house checked the module and did also the module testing process by opening the doors 4 times and upper door lower door and likewise whatever is there process and then they reported mr. Mahesh service senior executivethat the module is having mistake all these activity is done in this month of sep 2012 and last module changed on 18th sep 2012 and now today I called the land line no.[protected] and mr. dipak picked the phone and I told him that still the same problem is there, he gave the phone to mr. Khan telling me that he is the service head of the Udaipur city, I communicated him my problem and said that it has not been solved from last 2 months and the sound comes between 3am to 6 am .
Mr khan replied that now what should we do we should come and sleep at your house since this problem is coming in night only he replied in this manner which was very SHOCKING for me.
I said sir you should not talk to me like this being a senior executive of service, he said that all modules that we installed at your house are working at other places on another fridges then I said may be in my fridge there is some other problem then and you are telling that it is of module.
Then mr .khan said me that we will put a camera in front of your fridge and record that what problem comes in the night I said ok do that, then he said I don’t have camera you only do this I don’t understand what kind of service and behavior is this from a customer who is getting bugged up from last 2 months and his entire family’s sleep is getting disturbed from last 2 months from the sound that comes in the night
The module bill no is 4905, date: 07 aug 2012 installed from master cool 185 road no 12 ashok nagar Udaipur at rs.2900 for module and rs.395 service charge.
The total of Rs.6195 has been spent without getting the problem solved and getting unbelievable answers from the service heads and they are not trusting on me that I am getting this problem in the night of sound and light blink and because of that telling me of such things of slipping at house, camera thing.
Kindly take some action regarding the above issues of module and misbehaviors’ of the executives like mr. khan with us.

Regards
Gaurav Kothari
Partner
hotel padmini palace Udaipur
[protected]

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

Whirlpool — After sales Services

I have purchased Whirlpool RO system Refrigerator and Microwave and this was the bigeest mistake of my life i think. After Sales Service of your products is so pathetic that i sometime feel how are u people are No 1. Anways i was called upoon twice by your Customer center that RO service is due no one turned up at the day decided. After my husband got ill due to drinking of bad water i called up 3 times to Call Center no one turned up next day a guy called up he had to come at 9 AM at 9:20 Am i called him up and he is saying that he will reschedule. I am also working and i dont have time to again and again call up to you guys. I am writing this because i am fed up with your services. Will not buy Whirlpool products ever even for free. The same thing happend when my Microwave was not working.

Thanks for the help and great After sales services.

Dear Whirlpool,

We have purchased Whirlpool AC 'The Whirlpool Mastermind Aviator V 1 Ton ' from Home Town - Ishanya- Pune on 31st March 2010. At the time of purchase we have been told about Reebok Scheme .On paying 350/- We get gift vouchor of 3500/ of Reebok within one week .Its one month is over and no Gift voucher given to us .Kindly look on this and provide us what the scheme has been told us at the time of purchase .
Regards
Manjusha
#[protected]

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

WHIRLPOOL CUSTOMER CARE — Bad service

DEAR SIR,

THIS IS MY 1ST COMPLAINT NO BG[protected] / 20.09.09 & 2ND COMPLAINT NO BG[protected] / 30.09.09. ITS REG: YOUR DURO MAX APPLIANCE SERIAL NO 39294 DATE OF PURCHASE 03.01.09.
THIS ABOVE SAID PRODUCT USED FOR MY REFRIGERATOR. TILL DATE NO ONE HAS ATTEND. AS I HAVE TAKEN AMC FOR HOME CARE PLAN WITH RECEIPT NO: HP04 184722. AS YOU AWARE THIS IS A RAINE SEASON POWER PROBLEM ALL OVER THERE IF ANY THING HAPPENS TO REFRIGERATOR, WHO WILL PAY ? PLEASE CONSIDER MY COMPLAINT ON PRIORITY. PLS DO THE NEEDFULL

THE ABOVE MSG SENT TO BOTH: www.whirlpoolindia.com & [protected]@whirlpool.com
i got call from[protected], but no person has attended yet. Pls look into matter..

Whirlpool — Unresponsive Customer Care

Dear Mr. Uppal,

Please see the email trail below. I bought Refrigerator and Washing Machine on Dec 12th from eZone Bangalore delivered on Dec 13th. After waiting for 3 days for installation (I was told by eZone not to open the Product) I raised a complained (Numbers bg[protected] and bg[protected]). I have been trying to get the product operational and I am facing following issues:

1: When I called up the Customer Service they raised the complain and gave me a number Mr. Someshekar who hung the phone on me. Later I was told that was his last day. How come the customer service could give such number. It clearly shows your systems are not in sink with each other.

2: No response from the Whirlpool on the Complaints raised or on the follow up emails to Customer Care. Finally I follow up with eZone to get me connected to representative at Whirlpool. Finally I am connected to Mr. Harish, support lead (#[protected]) and Mr. Pravin, regional manager (#[protected]). I spoke to Pravin and SMS him the details with no response.

3: Harish sent some trainee support engineer who had difficulty handling the Refrigerator and Washing Machine.

4: Once opened, we find the Refrigerator door shelf is missing.

5: My old Washing Machine was dismantled for the new Washing Machine. In the new Washing Machine the technician discovers that the water inlet hose pipe washer of washing machine is missing and hence cannot be connected. I was promised that some engineer would come and fix it and up until now after 4hrs I have lost hope some one will come to fix it. I am left with no washing machine as the old one is dismantled.

6: There is no process of getting the warranty certified. It required the dealer to stamp the warranty card in the manual which is inside the packed product at customer site. Finally The support engineer agreed to get warranty certified at later date which is one more point of follow up for the customer.

I bought Whirlpools products ONLY because of the support I had experienced on my old Whirlpool Washing Machine. I am thoroughly dis-appointed with the experience from a world class company. I also found other customer complaints on the attached link http://www.consumercomplaints.in/complaints/whirlpool-proton-3-door-new-delhi-so...⇄

I was reading your Annual Report which said the following: "Uncompromising Customer Care, launched in 2009-10, where the consumer is the focal point in deciding quality of service rendered, continued in 2010-11 with amazing results.".

Frankly I did not get any customer care. I have already spent more then 8 hrs in following up, waited the whole of Saturday evening and still not complete with installation. I still have following follow up to do:

a: Get the Missing Door Shelf for the Refrigerator.
b: Get the Warranty Card of Refrigerator and Washing Machine sealed.
c: Make my new Washing Machine operational.
d: I have no Washing Machine till that time and live with un-washed cloths.

I hope your company meets the standard set by yourself.

regards,

Narayan

I have toploading model. I had taken an AMC which will expirein Jan 2010. Since August the machine has been frequently requiring maintenance. It is very clear that the service technicians are not doing a proper job as my AMC will expire soon. I would not reccommend the AMCfor any future customer, it is a big fraud.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Respected Sir,
There is no cooling in double door whirlpool refrigerator since 2 days. And unfortunately i have lost the papers of refrigerator and it is under warranty till 13 April, 2011. Warranty No.- HG[protected].

Thanking You,
RAJ KUMAR
A-1/92 Paschim Vihar,
New Delhi-63
(near A-1/ Lal mkt.)
M: [protected]
R:25263029

I have purchased a Whirlpool M.MIND 23 DELUX Refrigerator set on 07/09/2009. Since its 2 yrs the refrigerator is not cooling properly and outside body gets heated. I had made a complaint to the customer care, but they told the item was defective from beginning itself. This is very frustrating and disappointing to hear such kind of thing. I would like to take this up higher since we as a consumer would expect nothing.

Regards,
Dr. M.N Ghosh
Mobile: [protected]

Whirlpool — Brand New Washing Machine is Defective

Hi,

We bought a Whirlpool washing machine (6.5 Kg fully automatic with built-in water heater) on Sunday, Jun 12, 2011 from Hari Om Electronics, Shakti Nagar (Close to clock tower). The whirlpool installation engineer arrived on Tuesday, Jun 14, 2011.

He did installation and full check-up and told us it is perfectly OK and left. Within 30 min, after the wash cycle finished and Rinse started, we noticed its leaking from bottom and also making crazy sounds during rinse (we have been used to BPL fully automatic machine till 2 days back, which was an amazing silent product) and finally is was shaking so much that some of its wiring just came out and we would see the wire dongle above the rotating drum (its top is transparent).

I could not believe that...
1) So called world's number 1, in washing machines, Whirlpool is making extremely low quality products. How come the machine was shipped out with so much of bad quality.
2) We called dealer Hari Om Electronics and he told us, we have sold the product now its Whirlpool Engineer, who will fix this problem.
3) I called Whirlpool engineer, and told him the problem, he told sometimes some part break during the transportation!!!! What the hell...? What did he do when he arrived to check & install?

Can anyone please help me with the process to file Police complaint leading to Consumer Forum.

I also urge to other readers to stay away from Whirlpool and also Hari Om Electronics, Shakti Nagar. When Whirlpool's top end products are failing like this, think about their middle range products!!!

regards,
Kunal Kapur
[protected]

You are saying right, I have also purchase 8 kg fully automatic machine of 19000 and it also making lot of noise, i have complain about this, service man is coming and do nothing .Saying they will again come later.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Whirlpool — Defective Compressor

I had purchased Whirplool fridge model no. i32 Elite model last year.Within less than a year, fridge has stopped working which poses a big quetsion mark on WHIRLPOOL announcing itself as WORLD'S NO. 1.To add to the problem, Whirlpool customer care Delhi and Noida Centre is not attempting to fix the problem and have been making false committments.Since last 3 days I am being told that it will be done today but nothing has been done yet.SHAME ON WHIRLPOOL!!!WHIRLPOOL customer service is the worst I have ever receieved.WHIRLPOOL should understand that customer care service is not only about telling customers that it will be done but to get the problem fixed as soon as possible with customer's satisfaction.Take a lesson from LG and SAMSUNG'S Customer service and WAKE UP NOW!!!

I am having an exactly similar experience and in my case there is a valid warranty for another year. What the technician did was put a motor in my machine after about 1.5 months and after that the machine has totally stopped working. Now they want to replace it with a lower model.
The service centre people are saying different things at different times and something is very wrong at their end.

I had the same problem for long time and have come out wiser.
You all write to the CEO arvind.[protected]@whirlpool.com.
This model is obsolete and they have to replace it
with a new machine of your choice. You pay 30% of the
cost after 2 yrs warranty. It is their company rule.

Whirlpool refrigerator double door — Non working

I purchase Refrigerator from Chandigarh in Dec 2008, During this season this is not giving cooling, I put a compliant No Ch[protected], Engineer came and charge visiting charges and change compressor. He charges Rs 2230 for this visit whereas the Refrigerator was within warranty. Now after a lapse of one week same problem came and I put another complaint vide compliant no MV[protected]. He is asking same problem, as per engineer, Compresor need to be change which will again chargeable.

How we can contact company CMD

Manjit Singh
B-15 Bina Apartment
Andheri east
Mobile No [protected]

Whirlpool Double Door Refrigerator — Due to loose gasket moisture in the refrigerator.

I have bought whirlpool double door refrigerator last september and for last 2 months there is huge moisture accumulation inside the fridge. In last 2 months i have made more then 10 complaints and about 50 calls to the customer care and to service center. I dont understand to whom i shall approach; felling helpless.

Onkar Singh Thakur
[protected]

Whirlpool Double Door refrigerator — inefficient customer care

Dear Sir/Madam,

My name is sayoni roy and we would like to complain regarding our whirlpool double door refrigerator.

we had purchased the refrigerator in novemver 2006. The first time it started giving us trouble was in july 2008. it had taken us 4 to 5 months to finally get the problem rectified after complaining to the consumer forum.

this time in june 2010 the refrigerator again started showing cooling and water leakage(inside) problems. I had complained at their customer care number[protected] on 23rd june 2010. i had informed them to take action immediately as i have a 2 and a half year old daughter at home and to live without a refrigerator in this hot and humid climate is impossible.

the complain is in the name sumantra roy ( numbers [protected] and [protected]).

the engineer who was supposed to visit in 24 hours came on 3rd july 2010. so 10 days i lost there. the engineer visited , saw and went back without telling us what the problem was or what will be the next action and without rectifying the refrigerator. we kept on waiting for his 2nd visit to rectify the same. days passed and then months. even after repeated calls to the engineer nothing happened.

finally on 24th august i again called the customer care and they were asking me to recomplain since it was over a month since i 1st complained!! i was shocked!! the 1st complain was not solved so why will i recomplain and shut down the 1st case??
after arguing with the customer care person...then suddenly he said that it is mentioned in their details that they are waiting for our confirmation as the door needs to be changed and the cost will come upto rupees 4500 plus we have to give the engineer a revisit charge of rupees 500. i told him that we were not informed about the door or anything so how can they wait for our approval?

i requested him to send the engineer again and to tell us what the problem was. it was agreed but till date no body has come to revisit! today is 2nd september. i called them up the following day and every time i was reassured that someone will visit "by today". this by today never comes for whirlpool.

we are facing so much of trouble to live without a refrigerator for 2 and a half months.

i keep on calling the customer care everyday and some time i get to hear strange things like i have complained regarding the baffle tray crack...which i have never! the problem is with the cooling and water leakage and i donot know how the baffle tray comes in focus. there is no crack in the baffle tray and even if there was one, why should water collect in the same in a frost free refrigerator???

we customers are not fools....!!!

the last day that i called them(31.8.10), they told me that the door was out of stock so they are not revisiting!!! whose mistake is that???? ours????
firstly they were supposed to revisit us to discuss with us the problem because the money that they are mentioning(rs.5000) is not a small amount. then we would say yes or no to go ahead....without doing that they are telling us that the engineer is not visiting because the door is not in stock???

i asked them to give us a standby refrigerator till the time this one is rectied. LG offers this service.
the whirlpool customer care person(gaurav) rudely said that such services are not provided by whirlpool...then what should we do now?

i am wasting my entire morning everyday to call them up and to listen to the same promise which they never fulfil.

i have a 2 and a half year old kid at home.
please help.

thanks and best regards,
sayoni roy/ sumantra roy
[protected]/[protected]
5/1 kali banerjee lane,
howrah - 711101

i am facing similar problems with the customer care services!!!

Whirlpool Double Door refrigerator — SUPPLIED SUBSTANDARD FRIDGE

This double door Whirl Pool Fridge was purchased on 15th Oct 2009.Since then I must have complained at least 20 times including mails to their help desk,asking them to replace the fridge.The company is simply in the habit of sending mechanics and half heartedly fix the problem temporarily.The problem once again crops up and I have to complain once again to the company.

The following problems started right from the date of complaint. :
1)Water leakage
2)Gas leakage.
3)Handle coming out
4)Milk and vegetables getting spoiled inside the fridge.

These are only few compalints.I have time and again requested them to
repalce my fridge at the earliest .The company is avoiding to replace.The warranty is expiring on 15th OCT 2010.
Please let the message pass on to the CEO of the company as others are not interested in solving my problem.

I want my warranty renewed till I get a repalcement

USPoojary(Mob [protected])
D 203 Mount Classic 2
Yogi Hills Mulund West
Mumbai 400080

Whirlpool — double door freeze repair

my refrigerator is not working since 17 august 2011,one engineer visit 2 check freeze and tell me there is a part which is not working it will be replaced within 2 days.since that day i m continue calling to the customer care and company is not taking any action.my mobile no is [protected] which is registered in wirlpool customer care.so plz take action regardin it.
thanx

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.