Whirlpool India Complaints & Reviews

Worst customer service with false commitments and manipulative behaviour!

For close to one month my washing machine has not been working post a shoddy repair job by two service engineers. A small part is not working causing the issue and Whirlpool has slipped multiple 24 hr SLA's such that here I am calling Whirlpool as a daily ritual for the past 1 week and seeing slippage after another.

It is not possible to get through to the second in line even at the customer service center because I have sat down holding the line for transfer to the senior sometimes for more than 40 mins!!

This company is the number one in worst service, pathetic product quality and manipulative behaviour.

I have purchased whirlpool washing machine ace80a on 7.4.12 model no13607 serial no INB[protected], the problem with machine is it gets auotmatically turned off the engine gets heated .please resolve this problem immediately.

Regards,
kamla karnawat
5th cross ,s.n.pet,bellary
[protected]/[protected]

Hi,



To start with I had purchased an Ac from your company some years back. It was running really nice till last year when it suddenly stopped working.

After contacting the service team, they after checking the Ac advised that the compressor is not working to its full capacity and advice I send the AC to the service station and they will replace the compressor. I agreed on this and they took the AC to the service centre and returned it back after 10 to 12 days. Charging mre around 3500 IR.

On checking the AC it was although maintaining the temperature but was creating lot of noise. On complaining, the engineer said it will be automatically reduced in some days. Unfortunately the season went by and we forgot about the same in winter.

This season when we started the AC it was making noise much more than last year and unfortunately after 4 to 5 days it stopped working like before. On contacting the service team, they said there is no GAS in the AC and it needs a refill. Ok we agreed on that although we said it had got repairs done last season and we hardly used it for a month or so but they insisted that we will completely fix it this time, charging me About 3000 IR. Although I had to chase up for the Ac for about 12 days for the gas to be filled and finally they installed the same.

This time the sound level was much higher, the cooling efficiency was poor and the AC used to trip every now and then. The AC worked on this condition for about 10 days and had the same problem again. In the mean time I had to travel for some official work out of the city and was not able to complain . I came back after 15 days and made a complain.

Today the service engineer visited my home and to my surprise, he is again telling that the there is no GAS in the compressor. And it needs to be sent for repairs. I don’t know how it works and what is the quality of Engineers in your team???, after filling GAS the AC only works for one week. They again want me to pay for the GAS and service charges in a months time without any fault of mine.

But this time I have made up my mind not to pay a single penny and instead fight for the cause and expose the inability and inefficiency of your service team bringing a bad name to the product.

I am going to report the case to the TOP management at whirlpool and also to the consumer form In case my concerns are not met on priority.



Awaiting a positive response from you….



Thanks and Regards,

Aanis Anwar.

Add: B 898,

Green field colony,

Faridabad,

Haryana.

Ph: [protected].

Ref : complaint no : [protected]

I bought whirlpool fridge in 2008. It was stopped working in last Feb 2012 & got changed the compressor ( they took 5 days to get that replaced) and now last week since Thursday again it is not working. They have to lift this fridge from may residence & get the compressor change again. So far no one has come to take fridge from my place since last Friday when they told that it is required to take this to their workshop. As per their information it will take at least two/three days in workshop to get this repaired.


As i asked them to provide me some alternate fridge till the time it is getting repaired. But even they do not have that.

Till today they have not send any body to lift this fridge & their after it is required three days to get this repaired.

In such a hot weather it is very difficult to handle a such a situation at home.

Please help

Dear Madam/Sir,

I purchased my A/C 2years back and it's hardly used for 3 months as we stay outside India except for yearly vacation, my A/C has no cooling probably due to gas leak.

I have been caling worlpool service centre SRM Road Ernakulam for last 3 days, Mr.Shyam is supervisor attending the calls, he has been promising to call back and send technician for several time but after 3 days also till its not fixed, when wanted to talk to manager he says he is not available/ out of station.

Very bad costumer care,.hope somebody responsible responds.

Johnson, Cochin

Good Day,
I would like to register complaint on the poor service of whirlpool service engineers.
Please note the product serial NO KRA[protected] for your reference.

2 months back I requested for a reinstallation of my whirlpool water purifier and till date it has not been resolved.
Today, I was assured that it will be resolved by one of the service engineer Mr. Imran and while I write this email.
I am waiting for him through out this day.

Here is the incidents:
1. I called whirlpool care on April month for indstallation and it was assigned to service engr MR. Vel Murugan ( ph NO [protected]).
I waited for three weeks and finally he turned having me waited for 6 hrs. He promised me to come up by 12 PM and turned up at 6 PM.
He closed the service request with false details. He charged me 2000 RS and said the water purifier is all set.

I tries many times to use the purifier the output was very very poor. I left it out for one entire night and the output is just 200 ml of water.

2. On my complaint it was assigned again ti him, and he did nt turned up and again closed the request saying he changed the output pipe.

3. On my other complaint and it was forwarded to escalation dept, it was assigned to Mr. Imran. He turned up at 9 PM in the night nad unfortunately there was no power.
He closed it too without doing any fix.

On reminding, he assured me to come at 12 Pm today and he has not turned up yet.

The service is ridiculous and I understand waiting for a week or 2 week to get service.
Waiting for close to 2 months, It sounds very very unfortunate.

Please look at my concern with little seriousness.

Durgs Prasad Das

Sir,,,,
My Registration is not working properly.it is not cooling.we facing many difficulty.

I had registered a complaint for the Whirlpool washing machine on 1st May 2012,. It was purchased from "Great Eastern" (66, Syed Amir Ali Avenue,Kolkata-700 019, Beck Bagan) on 26th of April, VAT no. [protected] and delivered on 30th April. When the worker came to open the Product box, a defect was found in it, that is THE COVER WAS BROKEN , though it is a brand new product and I have paid the full amount of Rs. 8300/- for it.

After a number of calls the Engineer came on 24th May. He noticed the defect and make a report. The defect code is [protected]. I have a photo copy of that report. He reported to the company and said that within one week I would get the defect free and fresh product. After 7 days when I called to the ISD, Mr. Chandan today, he said to wait for one week further because they don't do the replacement at the end of the month.

I have fade up of calling them. The Territory Manager, Mr. Amit Das is a careless person and do not deserve the position. He always says, "wait for a week" but there is still no positive steps for the replacement has taken from them.

I am much disappointed from the Whirlpool Customer Care Service.

Awaiting for the delivery and replacement for the new product.

We bought AC of whirpool aroudn 10 days back. Sicne last 7 days same is not working (not cooling the room). An engineer came by the name of anoop and he just checked and arranged the wires but post his going even the compressor works only for 5 minutes.

We are following with your service people for last 3-4 days but nobody is coming to rectify the same. Its like we are given a old / 2nd hand AC in price of a new AC..

Abhay Tiwari.
[protected]
Address: A-36, 1st Floor, Pandav Nagar, New Delhi - 110092. Near Bikaner Sweets.

don't buy Whirl pool products...........they won't service and neglect the customers compliants...........i bought whirlpool washing machine....water leaked from washing machine......i raised the complaint to whirl pool via call center. Next time also i reminded......call center executive said me that technical person will come and fix the problem.

Technical person came and checked the washing machine, he said to me, exchange for 500 rs and buy a new washing machine.......why i asked to him, he siad the spare parts not available for this machine. just change the spare parts and fix it, we wont exchange the machine becos we have bought for 20k and bought extra annual maitenance contract for 4k.

Technicican accepted and he said, you ask our office and get a new washing machine with extra reduced cost becos of don't have spare parts and its in AMC period. he said, i forward the issue to my head office. He escaped.

i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too.

After one month, no calls came.......i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too.

After one month, no calls came.......i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too. everytime the call center guy only changed but my problem does not change.

This time i thought that buy a new wahsing machine.....But other brand not whirlpool.......


Worst whirl pool service..................washing machine quality also worst..............

AWANTIKA TRIPATHI


have never seen such worst service of any company like whirlpool.our fridge was not working properly so we lodged a complaint against it.our fridge250ICE Magic(complaint No TP[protected]) was taken away to the workshop on 22 may2012 n was told that it would return in 1 days and since 5 days have passed but we have not received it yet.we called customer care so many times and even talked to the senior officer but we have not recieved our fridge till.tooday we are facing various problems due to your poor service.all the perishable goods are spoiled.kindly look into the matter else otherwise i will go to the consumer court.
RANCHI ,JHARKHAND

25/05/2012

My wife Mrs.Reena Nanda purchased Proton Refrigerator (Model No.12122) of Whirlpool of India Limited on 16/06/2011, whose cooling system failed in November, 2011 & its part was changed by the Company. At the asking of the Company Mechanic a Scoop (stablizer) was also got fitted with the Refrigerator.

Again on 10/05/2012, its cooling system failed and a part was changed.

Now since 21/05/2012, its cooling system has failed but despite repeated complaints on Customer Care System nothing concrete has been done.

Rajan Nanda
Special Secretary,
Punjab & Haryana High Court,
Chandigarh.
H.No.729, Sector 16,
Panchkula, Haryana
[protected]

I had to repair my refrigerator multiple times and was charged each time the whirlpool service people visited. since Nov 2011 my refrigerator never worked properly,each time the whirlpool service people visited they used to simply say i have to replace this n that,though the actual problem was that my compressor was not working and it was under the warranty period .they drag the issue until the warranty expired and the very next day they said that now the compressor has to be replaced.I am really disappointed with their service and customer service people are very tardy in their actions.hopeless service center of whirlpool appliances....please avoid taking any whirlpool products coz i[censored] need repair, u will have to properly throw away your appliance after spending a lot to their servicing people and getting mentally harassed by them..kindly let me know what i can do for my double door WHIRLPOOL refrigerator whose warranty period was 7 yrs and it got over on may 6th 2012 but i am complaining in the customer care since Nov 2011 and also paid them at many instances for a real fraudery.now i wonder how but my mobile no. is barred by the customer care people.

Hi There,

Last Sunday I bought new whirlpool washing machine model ace 68a and used not even one time.
The dryer is not functioning.

I made complaint and one name Santhosh came and he handled the machine like he handling his slipper.
He pushed the machine here and there and made much noise like breaking it when he opening the machine.
I have never seen such an before. He don't have common sense at all to handle a very new machine.

It is shame on your part to have such technician like Santhosh.

Then that told that the dryer is in loose condition and connected some wire.
He tried again and the worked fine for few seconds and stopped.
Finally he throwed the condenser inside without properly fixing it while he closing the back door of the machine.

Then he told the dryer nob is not fine and he adjusted and tried with all the nobs and tried to escape telling that everything is fine.
I tested and found that the nob (switch) is not working fine. And I asked him about the loose condition of the nob and he behaved arrogantly.

Till now it is not fixed. We have not used the machine from the very first day.

And in the following day another came with 3 to 4 very very old dirty and scratched nobs on his hand and told to use one of those.
I shouted at him. Do you have any common sense to give such a dirty scratched nobs for the very very new machine which I bought for Rs. 11,000.
Is this your marketing skills and trying to satisfying the customer.

Then he went off with his dirty scratched nobs.
I want my machine to be replaced. Note that I have not even used till now from the very first day.

I think I will receive proper response from you otherwise I will be forced to take legal action.

Regards,
Kiruba

Dear Sir,
I have pruchased a Whirlpool 260L Protton Elite 2 Door Refrigerator (bearing Sl. No. W[protected] on 06/11/2011 from ZOOM Electronics Emporium, 4, Ramcharan Sett Roat, Santragachi More, Howrah-4. Recently I am watching that the cooling Air has passed from the top of the door of fridge. Please find the real problem of this product and sent the expert to repair it. My residential addressed is :
SURAJIT CHAKRABORTY, DHARSA PAL PARA, GIP COLONY, NEAR DHARSA SPORTING CLUB, HOWRAH-711 112.

Tthanking you in advance.

Yourse truly,
SURAJIT CHAKRABORTY,
Mobile-[protected]
Email- [protected]@live.com

To,
Director.
I have purchased a new Single Door Whirlpool refrigerator Fusion 310 Litre, Model FC 32/2012 on 06.05.2012. I have to lodge a complaint for - (i) Tray near compressor found broken when newly opened from cartoon. (ii) Door gives noise on opening & closing. (iii) no sound comes when the door is opened for more than 2 minutes. (iv) it is defrost automatically, so why ice seems more in the freezer.
I have telephoned 3 times at customer care & at 3rd time & i got the complaint number only at 3rd time as 0872 dt. 08.05.12. But till date i have got NO response neither anybody came.
I want my fridge to be replaced with a new one.
RK Gupta - +91 [protected], [protected].

whirlpool refrigeratoration service centre penguin service is of no use. we launched complaints last year the service person came just touched the fridge and said there is a gas kit problem and took the service charge and sent the fridge to the workshop. this the second year with the same oroblem again and again like before he came saw took the charge and went away. we aren't getting any permanent solution to it.. the fridge isn't cooling at all and the service man said even he don't know what to do. we consumers are suffering its not pissible for a new fridge to give for servicing again and again. please do the needfull

I lodged a complain on Whirlpool Customer care number - [protected] on saturday, 19 May 2012 in the morning between 9.30 - 10.00 AM.

I was given the SR no DL [protected] and was told that the engineer will visit within 24 hours. No one came till the evening. I called again in the evening on the same number and was told that the engineer will give you a call before coming and the complaints are taken care of within 24 hours. Monday at 11.00 AM I called again and was told that the service centers are closed on Sundays.
If the service centers are closed on Sundays why was I committed that the engineer will visit within 24 hours?

Today on monday, 21 may when I called them up again at around 2.30 I am told that they will remind the enginner about the complaint. What do they mean? If the complaint is not taken care of in 24 hours is it forgotten. Above all the customer care executive had the gut to first ask me to put the call on hold and then disconnect it.

Have I made a mistake If I have bought a Whirpool product and have taken an AMC also.

Dear Sir /Madam,

i am shweta shridhar staying in kolkata.I have logged a complaint regarding my microwave on 27the march 2012.But after continuous reminders on service center , a engineer came Mr.parthea sUr.He said thee transformer is to be replaced withein warranty.And we will get it done withein 10days..But nobody came,neitheer theat person picked my phone..After 1mothe i again called on service center..and theey replied he will come.....he came withe a second hand product to be replaced ....but it also didn't work.,now its been two monthes i am calling him he is not picking my phone...

I am having great problem...my oven is under warranty..and i have all products of whirpool..i am feeling i took wrong decision of buying Ur products....

I will be really theankful i[censored] look into thee matter,,,

my fridge is not working properly with the problem of no auto cut so i made the complaint at jaipurservice station namely beeta services which is authorised service centre by you,complaint noted by them and deput a engineer.he visited the fridge and got no idea about the mistake in the fridge and by tukka he changed the thermostate and charging the amount for material and visiting and ok the complaint,instead of that the fridge is not working yet. The servise centre is paying no attention.kindly help.