Whirlpool India Complaints & Reviews

don't buy Whirl pool products...........they won't service and neglect the customers compliants...........i bought whirlpool washing machine....water leaked from washing machine......i raised the complaint to whirl pool via call center. Next time also i reminded......call center executive said me that technical person will come and fix the problem.

Technical person came and checked the washing machine, he said to me, exchange for 500 rs and buy a new washing machine.......why i asked to him, he siad the spare parts not available for this machine. just change the spare parts and fix it, we wont exchange the machine becos we have bought for 20k and bought extra annual maitenance contract for 4k.

Technicican accepted and he said, you ask our office and get a new washing machine with extra reduced cost becos of don't have spare parts and its in AMC period. he said, i forward the issue to my head office. He escaped.

i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too.

After one month, no calls came.......i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too.

After one month, no calls came.......i again called to customer care, i asked the issue of don't have spare parts and its in AMC period, he said, i forward the issue to my next level, sorry for inconvenience. I thought they will fix, they asked sorry too. everytime the call center guy only changed but my problem does not change.

This time i thought that buy a new wahsing machine.....But other brand not whirlpool.......


Worst whirl pool service..................washing machine quality also worst..............

AWANTIKA TRIPATHI


have never seen such worst service of any company like whirlpool.our fridge was not working properly so we lodged a complaint against it.our fridge250ICE Magic(complaint No TP[protected]) was taken away to the workshop on 22 may2012 n was told that it would return in 1 days and since 5 days have passed but we have not received it yet.we called customer care so many times and even talked to the senior officer but we have not recieved our fridge till.tooday we are facing various problems due to your poor service.all the perishable goods are spoiled.kindly look into the matter else otherwise i will go to the consumer court.
RANCHI ,JHARKHAND

25/05/2012

My wife Mrs.Reena Nanda purchased Proton Refrigerator (Model No.12122) of Whirlpool of India Limited on 16/06/2011, whose cooling system failed in November, 2011 & its part was changed by the Company. At the asking of the Company Mechanic a Scoop (stablizer) was also got fitted with the Refrigerator.

Again on 10/05/2012, its cooling system failed and a part was changed.

Now since 21/05/2012, its cooling system has failed but despite repeated complaints on Customer Care System nothing concrete has been done.

Rajan Nanda
Special Secretary,
Punjab & Haryana High Court,
Chandigarh.
H.No.729, Sector 16,
Panchkula, Haryana
[protected]

I had to repair my refrigerator multiple times and was charged each time the whirlpool service people visited. since Nov 2011 my refrigerator never worked properly,each time the whirlpool service people visited they used to simply say i have to replace this n that,though the actual problem was that my compressor was not working and it was under the warranty period .they drag the issue until the warranty expired and the very next day they said that now the compressor has to be replaced.I am really disappointed with their service and customer service people are very tardy in their actions.hopeless service center of whirlpool appliances....please avoid taking any whirlpool products coz i[censored] need repair, u will have to properly throw away your appliance after spending a lot to their servicing people and getting mentally harassed by them..kindly let me know what i can do for my double door WHIRLPOOL refrigerator whose warranty period was 7 yrs and it got over on may 6th 2012 but i am complaining in the customer care since Nov 2011 and also paid them at many instances for a real fraudery.now i wonder how but my mobile no. is barred by the customer care people.

Hi There,

Last Sunday I bought new whirlpool washing machine model ace 68a and used not even one time.
The dryer is not functioning.

I made complaint and one name Santhosh came and he handled the machine like he handling his slipper.
He pushed the machine here and there and made much noise like breaking it when he opening the machine.
I have never seen such an before. He don't have common sense at all to handle a very new machine.

It is shame on your part to have such technician like Santhosh.

Then that told that the dryer is in loose condition and connected some wire.
He tried again and the worked fine for few seconds and stopped.
Finally he throwed the condenser inside without properly fixing it while he closing the back door of the machine.

Then he told the dryer nob is not fine and he adjusted and tried with all the nobs and tried to escape telling that everything is fine.
I tested and found that the nob (switch) is not working fine. And I asked him about the loose condition of the nob and he behaved arrogantly.

Till now it is not fixed. We have not used the machine from the very first day.

And in the following day another came with 3 to 4 very very old dirty and scratched nobs on his hand and told to use one of those.
I shouted at him. Do you have any common sense to give such a dirty scratched nobs for the very very new machine which I bought for Rs. 11,000.
Is this your marketing skills and trying to satisfying the customer.

Then he went off with his dirty scratched nobs.
I want my machine to be replaced. Note that I have not even used till now from the very first day.

I think I will receive proper response from you otherwise I will be forced to take legal action.

Regards,
Kiruba

Dear Sir,
I have pruchased a Whirlpool 260L Protton Elite 2 Door Refrigerator (bearing Sl. No. W[protected] on 06/11/2011 from ZOOM Electronics Emporium, 4, Ramcharan Sett Roat, Santragachi More, Howrah-4. Recently I am watching that the cooling Air has passed from the top of the door of fridge. Please find the real problem of this product and sent the expert to repair it. My residential addressed is :
SURAJIT CHAKRABORTY, DHARSA PAL PARA, GIP COLONY, NEAR DHARSA SPORTING CLUB, HOWRAH-711 112.

Tthanking you in advance.

Yourse truly,
SURAJIT CHAKRABORTY,
Mobile-[protected]
Email- [protected]@live.com

To,
Director.
I have purchased a new Single Door Whirlpool refrigerator Fusion 310 Litre, Model FC 32/2012 on 06.05.2012. I have to lodge a complaint for - (i) Tray near compressor found broken when newly opened from cartoon. (ii) Door gives noise on opening & closing. (iii) no sound comes when the door is opened for more than 2 minutes. (iv) it is defrost automatically, so why ice seems more in the freezer.
I have telephoned 3 times at customer care & at 3rd time & i got the complaint number only at 3rd time as 0872 dt. 08.05.12. But till date i have got NO response neither anybody came.
I want my fridge to be replaced with a new one.
RK Gupta - +91 [protected], [protected].

whirlpool refrigeratoration service centre penguin service is of no use. we launched complaints last year the service person came just touched the fridge and said there is a gas kit problem and took the service charge and sent the fridge to the workshop. this the second year with the same oroblem again and again like before he came saw took the charge and went away. we aren't getting any permanent solution to it.. the fridge isn't cooling at all and the service man said even he don't know what to do. we consumers are suffering its not pissible for a new fridge to give for servicing again and again. please do the needfull

I lodged a complain on Whirlpool Customer care number - [protected] on saturday, 19 May 2012 in the morning between 9.30 - 10.00 AM.

I was given the SR no DL [protected] and was told that the engineer will visit within 24 hours. No one came till the evening. I called again in the evening on the same number and was told that the engineer will give you a call before coming and the complaints are taken care of within 24 hours. Monday at 11.00 AM I called again and was told that the service centers are closed on Sundays.
If the service centers are closed on Sundays why was I committed that the engineer will visit within 24 hours?

Today on monday, 21 may when I called them up again at around 2.30 I am told that they will remind the enginner about the complaint. What do they mean? If the complaint is not taken care of in 24 hours is it forgotten. Above all the customer care executive had the gut to first ask me to put the call on hold and then disconnect it.

Have I made a mistake If I have bought a Whirpool product and have taken an AMC also.

Dear Sir /Madam,

i am shweta shridhar staying in kolkata.I have logged a complaint regarding my microwave on 27the march 2012.But after continuous reminders on service center , a engineer came Mr.parthea sUr.He said thee transformer is to be replaced withein warranty.And we will get it done withein 10days..But nobody came,neitheer theat person picked my phone..After 1mothe i again called on service center..and theey replied he will come.....he came withe a second hand product to be replaced ....but it also didn't work.,now its been two monthes i am calling him he is not picking my phone...

I am having great problem...my oven is under warranty..and i have all products of whirpool..i am feeling i took wrong decision of buying Ur products....

I will be really theankful i[censored] look into thee matter,,,

my fridge is not working properly with the problem of no auto cut so i made the complaint at jaipurservice station namely beeta services which is authorised service centre by you,complaint noted by them and deput a engineer.he visited the fridge and got no idea about the mistake in the fridge and by tukka he changed the thermostate and charging the amount for material and visiting and ok the complaint,instead of that the fridge is not working yet. The servise centre is paying no attention.kindly help.

SIR
I HAVE COMPLAIN FROM A MANY TIMS BUT THERE IS RESPONCE AND MY PROBELEM STATUS IS STATIC LEVEL . I HAVE CALL MANY TIME TO CALL CENTER MR. ASHWINI BUT ALL IN VAIN . MANY A TIME THAT MY FREE WHICH I PURCHASED FROM SPARK DIGI WORD 1.5 MOTH AGO . AS PER RULES COMPANY PROVIDE SEVRICE TO CHECK THE FREEZ IMMIDIATELY AFTRE PURCHESE TO CHECK THE FREEZ . BUT NO SERVICE RENDER TO ME .

I AM GIVIG TWO - THREE DAYS TO RESOLVE THE COMPLAIN OTHERWISE I HAVE TO COMPELL TO GO CONSUMER COURT .
I ALSO URGE TO TAKE RIGORES ACION AGAINST THE PERESON WHO HAVE NOT FULFILL THIR RESPONSIBIKLITY.
ADDRESS; CA KAILASH VYAS , 18E/172 CHOPASANI HOSING BOARD , JODHPUR
REGISERED PHONE NO.[protected]
COMPLAIN LAG : 25 DAYS

Hello

This is to inform you that i have taken a Whirpool fridge on March 2011. Since then, the fridge never worked properly. There is no cooling, no ice formation, door does not close properly. I have made numerous complain to customer care and spent more than 8 thousand rupees on its repair ( I bought the fridge for 12 thousand rupees) by your Company engineers. I had to purchase a Auto Defrost system and a stabiliser within the Warranty period( this was not informed to me at the time of purchase) and still it never worked properly. Again when i made another complain , an engineer( named Daman) told me the gass is not passing and again i had to pay for some installation. Now the fridge has stopped working completely.

Whirpool is a brand name and I did not expect such problems either with its product or with its enggineers. The engineers are completely worthless.I request you to take immediate action to repair my fridge else, I would be left with no other option than to take legal action against your company for substandard product and utterly disgusting post-sale services.This is a sheer harassment to a buyer who beleived in the brand name of the product.

regards
Sankhanath Bandyopadhyay
M-82, 3rd Floor, Jagatram Park, Laxminagar
New Delhi-110092
[protected]

I have been fighting with this company to update the AMC date validity to 12/06/2012, as their record show -09/0-5/.2012 for the past 3 montgs
I am having their service cum money receipt as proof and sent the same to their HO and local office
Not updated.

Now call centre refuse to service as the date barred

pl help
sethumadhavan

I have been very frustrated with Whirpool service - my fridge is not working from 5 days and there is no response from the company. One person visited to do basic check on first day and then told that he doesnt know how to troubleshoot - so he will send somebody else (For that also, he charged Rs. 280 visit fees!!). Then, I have made numerous calls to Whirlpool customer care, numbers given by service technician and emails written to their helpdesk - but everytime, they give only one reply - wait for our call.

This is the height of bad service - though when I visited complaint list against Whirlpool on this website, I realized that I am not alone!! There are many people who have not got service for weeks and this company is just cheater which doesnt provide after sales service at all.

Now, I dont think there is any meaning in waiting indefinitely from these guys who have not got even time to call back once in 5 days - so get it repaired with some shop (even though need to pay for it) and then file complaint in consumer court for mental agony and compensation.

My Whirlpool washing machine Model no. 7230 ,H-65 purchased in Nov. 2007 is under AMC renewed on Feb.2012 at the cost of Rs. 2550/-. Now it has noticed by service engineer that its wash tub has developed crack and it need replacement for additional Rs. 1700/-, on pretext since wash tub is a plastic part and hence not covered in AMC.
This is quite unfair,since TUB is the internal part and part of machine mechanism and neither is of ascthetic value and nor is a body part ,which can be damaged externally.
The Tub being the integral important of mechanism should essentially be covered under AMC .
I request authorities to look into the matter and fairely interpret/operate the AMC clauses ,so no feeling o[censored]ndue cheating arise in consumers and TUB should be get replaced under AMC without any extra cost to me.

GP Singh
B-9/14, Flat no.110 Bhagirathi Apartments
Sector-62, Noida
Mob:[protected]
Mob: [protected]

P.S : In my previous complaint few moments ago, I wrongly mentioned it as BPL-machine-I regret the same.

I had purchased a Whirlpool F410 Proton DLX double door fridge from Hometown, The Great India Place, Noida. Delivery was made to me, from Pentaloon Retail India Ltd, Ghaziabad (Invoice No.[protected] dtd. 09.04.2012).
When I noticed, there were black spots all through the upper door of the fridge, I made a complaint to customer care, I was promised the replacement of the door, however, later I was delivered a completely different piece as per ARA Doc. No. [protected] dated 23.04.2012 .
To my utter shock, this replacement too, was a used one and possibly a rejected one.
It had a clear scratch mark on the side body, scratch marks on the side of the door and scratches on the inside plastic body, besides bubbles on inside plastic moulding.
It had black glue marks and oil marks inside, which clearly indicated the fridge was a used one. The first invoice was for the full value 35500, which I paid, however the second invoice was for the 30% less value, which again indicated that the second piece delivered to me, was knowingly a second hand piece.
I had made several complaints to the customer care and even talked to their Area Manager Ankit Bansal, who, instead of resolving the problem, was rude enough to mention that we had perception problem.
I FEEL CHEATED BY WHIRLPOOL SALES/LOGISTICS TEAM ON DELIVERING THE DEFECTIVE PIECES REPETITIVELY AND GIVING A DEAF EAR TO MY GENUINE CONCERNS.
WOULD LIKE A FULL REFUND AND COMPENSATION ON THE INCOVENIECE CAUSED TO ME.

I purchased Whirlpool Washing machine on Aug-2008. It was a frontloading one - model Number Neo. It's hinges of the door broken. Lodged number of complains to customer service. One engineer came after multiple call and made the product unusable. I keep on lodging complain in customer service, but no response from the service center.. I feel like cheated. Will never recommend any one to purchase Whirlpool product..

I HAVE PURCHASED WHIRLPOOL 6TH SENSE AC ON 27TH OF MARCH 2012 FROM BEST PRICE,BUT WATER IS COMMING OUT FROM FRONT OF AC N I HAVE COMPLAINT TO COSTUMER CARE BUT THEY R NOT RESPONDING N NOT PROVIDING SERVICE STILL TODAY WE DIDN'T USE THE AC.N THEY DIDNT FIT THE AC PROPERLY.
PLZ ITS AN REQUEST U TO DO SOMTHING N SOLVE THIS PROBLEM.I HAVE A NO.OF THAT WHIRLPOOL SERVICE CENTER PH.NO.[protected],PLZ CONTACT TO THIS NO.N TELL THEM TO GIVE SERVICE.
THANK U
FROM NAJMA,
AURANGPURA,
AURANGABAD.

COMPLAINT LODGE SYSTEM

THE CONCERNING AUTHORITY
WHIRPOOL

DEAR SIR,

I HAD PURCHASED WHIRLPOOL REFRIGERATOR OF 310 LITS (DOUBLE DOOR) IN 2010. RIGHT FROM BEGGINING, IT'S COOLING HAS BEEN QUITE WORST & I AM TOTALLY FRUISTED & FEEL CHEATED BY THE COMPANY.

DESPITE OF LODGING THE COMPLAINT TWICELY, TILL TODAY, THE FAULTY PART (CORE BOARD) HAS NOT BEEN REPLACED, PL. NOTE THAT MY FATHER IS DIABTIC PATAINT, WHO NEEDS EXTRA CARE & I AM REALLY SUFFERING THE PROBLEM DUE TO MAL-FUNCTIONING OF THE SAID FRIDGE, FOR NOT PRESERVING THE ESSENTIAL COMMODITIES/VEGETABLES ETC, ???

KINDLY MAKE THE NECESSARY ARRANGEMENT FOR REPLACING THE PART (CORE BOARD) BY TODAY ONLY, FAILING OF WHICH, I WILL BE COMPELLED TO KNOCK THE DOOR OF THE CONSUMER COURT AT YR COST & CONSEQUENCES, SINCE YOUR PRODUCT AS WELL AS THE SERVICE ARE QUITE POOR, NOW I AM REALLY FEELING CHEATED BY THE COMPANY ???.

LOOKING FORWARD FOR YR IMMEDIATE ACTION FOR REPLACING THE PART BY TODAY ???

WITH REGARDS,

SANJU SHARMA,
R/O B-7/64, SECTOR-18, ROHINI
DELHI-110085, MOB No.[protected], [protected]