Whirlpool India Complaints & Reviews

I had purchased a Whirlpool Refrigrator 230 FUSION SUPREME on 20 Oct. 2008 with a 5 year warranty. It was not functioning properly as stopped cooling for 4 to 5 hours now and then. I registered a complaint with service request no. HR[protected] on 13 June 2012. The service engineer suggested that there was a problem with the compressor and it needed to be replaced. I paid Rs.1700 for the new compressor.. But even after the replacement,the problem persisted and even worsened. The refrigrator now does trip after a particular temperature is maintained. I called the customer care atleast 20 times only to get fake assurances that my complaint will be rectified within 24 hours each n everytime i called. And now 9 days have gone by without any response.

Annoyed and harassed by the situation, frustrated by false promises and dissatisfied by services of Whirlpool India, I am writing this letter. Hopefully this will solve my problem.

Thank you
Yours sincerely,
Sudershan Arora
[protected]@rediffmail.com
[protected]

A service request for a Front Loading Washing machine, which started making loud noise, only during spin for drying, just after completion of warranty period of 2 years, was made on 08.05.12, vide SR number KL[protected]. The work was allotted to Sri Sukanta Ghosh who wanted to visit on the same evening after finishing other works in nearby area. As I told him not to come in the evening hours but on next day, he himself cancelled my call. However, when I contacted again on next day he attended the job. He just opened the backside, telephoned someone (may be a senior engineer) and confirmed that “bearing needs to be replaced, may be at a cost of around Rs.5/6 thousands”. He took Rs.395 as “Inspection Charge” only. I wrote on the Service Request form “The machine was not working properly for which the call was made. However, the rectification could not be done by the Service Personnel”. Hence, I did not disclose him the Satisfaction Code provided by the company at the time of registration of complaint. He immediately requested my cellphone to make a phone call and I found he made another call for the same work (SR number KL[protected]) and noted himself the Satisfaction Code. From all these types of behaviour I doubted his credential of having enough knowledge and experience of proper rectification. I am confident that replacement of a major spare at such a huge expenditure just after completion of warrant period is not expected from a machine of highly reputed manufacturer “Whirlpool”. I remember, this type of problem occurred about 1 year back also and the mechanic deputed by Whirlpool could not rectify. The next day a senior engineer was deputed and he solved the problem in a minute telling that it was just a balancing problem. Under this circumstance I requested the company to depute a senior engineer urgently to solve my problem. The company did not reply at all.

To Manager Whirlpool

I purchased a Whirlpool Ice magic Fridge on 6th May 2012 and it suddenly stopped working on 5th June 2012. After 7 days service engineer came and recommended for the replacement of appliance.I have called hundreds of time to customer care and other concerned persons for the status but no luck. Service center number is always ringing but it seems that no one is there to entertain the call.

I just wanted to raise my concern regarding the mental harassment I am going through in peak summer time. It has been more than 15 days and nothing is clear or certain whats going on !


Details are :

Mobile Number : [protected]

First SR Number : GB[protected]

Second SR Number : GB[protected]

Washing machine not working..complaint done..assurance given within 24 hours .. But no result ..no body attended the complaint ..its neen almost one month now ..reminded many a times 64668

Respected sir/madam,

I live in erode,Tamil nadu and i own a whirlpool white magic fp65.I have a problem with the functioning of the machine.There is so much noise from the machine which disturbs my pleasant evenings.So I contacted the customer care
number which I found in your website[protected].I heard a computerized voice and it was hard to understand because the voice was distorted.So I kindly request you to rectify this problem and my problem.You can contact me:[protected].

With deep regret and frustration, would like to share my inexperience as a customer on product, customer service and poor/no responsiveness

It’s been little over 2 years that I got into this state of misery, when I first replaced my Samsung washing machine (that I used with absolute no issues ) with the Whirlpool 7K front loading Sports model. Immediately within six months under warranty, the entire drum assembly was replaced, That time only I asked your technician for a replacement as was not comfortable with this product, but then was given a false assurance that there will be no problem and is just one off..after that I have had series of problems …replacement of
1. Power card,
2. User card - twice,
3. Electric heater,
4. bearing ..
5. door assemble,
6. rubber seal..

except the body which is also of an extremely poor quality .. I reckon every part has changed. Please understand the poor Turnaround time to fix the issue results in the poor availability of the washing machine is no more that 60% which resulted into enormous expense from my end,
1. To hire a temporary maid to wash clothes (6K INR in 2 years),
2. Based on your technician advice got the entire electric circuit checked (2K INR for this) – no problem reported though.
3. Paid for the spare part when the machine was out of warranty (4K INR)
4. Based on your technician advice put some chemicals / softening agent – (2.5K INR) - that I have not been using when used Samsung
5. Took AMC (~ 3K INR ) which is ongoing took sometime end of January or February 2012 .

Now again immediately after taking AMC, the machine went down in couple of weeks for pump not working and after multiple follow-ups I was told it needs a replacement but spare part is not available and again took 2 weeks to inform me that the machine needs a replacement that too after me calling multiple time, and requested me to present original bill (made me laugh), though I after a lot of struggle could get the bill and produced the same to them. Its nearly 4 weeks now no action been taken on this .. though have called not less than 15 times to your call centre ([protected]) spoke to Miss Shuba of Escalation department and kameshwari of replacement department .. (all talk with no substance).. “Apologies for the inconvenience caused” , “Understand your problem” et all.. sick of listening all these Gyan, as a customer, I need a quick solution to my problem .. and this inefficiency within your customer service team.. zero collaboration between your multiple department has really make me feel bad about my choice.. I am not going to stop here .. will launch a parallel campaign to ask people not to buy Whirlpool product if my request has not been taken up with in3 working days from now. .. Kameshwari gave me a lame excuse of she has been reaching to my old number (not sure why , as the new number was shared with them earlier only) .. though again shared the new number but then also she didn’t revert back to me, its more than 8 days .. I am highly frustrated, disgruntled customer of whirlpool and feel like replacing all other appliances of whirlpool at the first opportunity, due to all the in experience I had in this particular case… It’s an unfortunate that company spent million of dollars on Advertisement and publicity but don’t understand the power of mouth publicity, if you then would have not mishandled me in this manner.

Dropping a note to global team as feel they can quick take some action with the local team here in India Bangalore .. Appreciate a response back from your end …

My Details
Rakesh Jain
Email ID: [protected]@gmail.com
Phone number: [protected]
Product details: Washing Machine. Sports model, 7K Front loading

Please feel free to reach out to me in case you need more information from me at the above number. Earlier complaint was also unheard.please find the attached

Sir, we had complained many times in the regard of cooling problem in AC but we get poor response in this concern. Actually in our AC the problem start in such a way that; after switching on of AC it gives cooling only for 10-15 minutes then it automatically starts to gives heating. In this concern we make our complained on 16/5/2012 but the engineer came on 22/5/2012. After that he gave us a service request form with Gas leakage problem written on it and told us, they have to take away the indoor with them to check the leakage, their second visit was on 5/6/2012 and they recommend us that the indoor is ok but there is a problem in COMPRESSOR of outdoor and they suggest that to give the reciet so they will issue a new compressor for the AC.But we have lost our reciet & the dealer is out of station and we are unable to contact him. so we have to purchase a new COMPRESSOR ,SO TELL US THE SERVICE CHARGES FOR ITS PURCHASING.

We have raised complaint that our A.C remote sensor is not working. On 29-May-12, Mr Vivekananda Adhikary visited our premises and confirmed that the A.C remote sensor is not working. The service charge of Rs.395 has been charged to us and on payment, invoice number 5683 (Zen Appliance Sales and Services) has been provided to us. The site engineer has confirmed that the A.C remote will be sent by the whirlpool customer service and on receipt we need to pay the cost for the new remote.
It has been now more than 15 days, and there is no update. Further, we have called the customer care number and your most inefficient and unprofessional customer care representatives have not been able to provide any update and abruptly disconnected the phones.
I am seriously frustrated and need resolution to this very soon.

my refrigerator is not working . it has a problem in the cooling. i have called the service centre but there is no reply.please respond and send a mechanic as soon as possible .
add: 3-4-11/c vasundhara apt fl no.601 bhummana lane kachiguda hyderabad ,andhra pradesh.500027
ph no: [protected],[protected]

I have taken a two year contract for my whirlpool 1.5 Ton A.C. from their Kolkata office. However I am not getting proper service from them. My A.C. broke down frequently but they repaired it on temporarily basis.I think there is major fault in my A.C. and in order to save money they are repairing it on temporary basis and waiting for my contract which is going to be expired on September,2012. I am a senior citizen and unable to bear such heat and humidity . I made a service call on 08.06.2012 ,however in spite of providing service in next 24 hours no one came to my house till date. Every time I call them they said that a mechanic will go today. You are therefore requested to look into the matter and do the needful.


Details of AMC from:
IGLOO SERVICE
1 SATYA DR. ROAD,KOL 700023
BILL NO 4984 DT 06.10.10

yours faithfully
R.P.SHARMA
KOLKATA 700006

Non installation of Refrigerator

Last month on 28may, 2012 I bought a Whirlpool 283tr. refrigerator from great eastern baguihati which was non installed till now. I purchase the same with full of cash and they commited the same with next day installation.I was request great eastern people several time for installation the refrigerator. But no any action has taken through their end. I think it's their regular practice and they cheat with customer. So please do the necessary action as soon as possible.

Nandan Prasad
Mob: [protected]
email - [protected]@yahoo.co

Worst customer service with false commitments and manipulative behaviour!

For close to one month my washing machine has not been working post a shoddy repair job by two service engineers. A small part is not working causing the issue and Whirlpool has slipped multiple 24 hr SLA's such that here I am calling Whirlpool as a daily ritual for the past 1 week and seeing slippage after another.

It is not possible to get through to the second in line even at the customer service center because I have sat down holding the line for transfer to the senior sometimes for more than 40 mins!!

This company is the number one in worst service, pathetic product quality and manipulative behaviour.

I have purchased whirlpool washing machine ace80a on 7.4.12 model no13607 serial no INB[protected], the problem with machine is it gets auotmatically turned off the engine gets heated .please resolve this problem immediately.

Regards,
kamla karnawat
5th cross ,s.n.pet,bellary
[protected]/[protected]

Hi,



To start with I had purchased an Ac from your company some years back. It was running really nice till last year when it suddenly stopped working.

After contacting the service team, they after checking the Ac advised that the compressor is not working to its full capacity and advice I send the AC to the service station and they will replace the compressor. I agreed on this and they took the AC to the service centre and returned it back after 10 to 12 days. Charging mre around 3500 IR.

On checking the AC it was although maintaining the temperature but was creating lot of noise. On complaining, the engineer said it will be automatically reduced in some days. Unfortunately the season went by and we forgot about the same in winter.

This season when we started the AC it was making noise much more than last year and unfortunately after 4 to 5 days it stopped working like before. On contacting the service team, they said there is no GAS in the AC and it needs a refill. Ok we agreed on that although we said it had got repairs done last season and we hardly used it for a month or so but they insisted that we will completely fix it this time, charging me About 3000 IR. Although I had to chase up for the Ac for about 12 days for the gas to be filled and finally they installed the same.

This time the sound level was much higher, the cooling efficiency was poor and the AC used to trip every now and then. The AC worked on this condition for about 10 days and had the same problem again. In the mean time I had to travel for some official work out of the city and was not able to complain . I came back after 15 days and made a complain.

Today the service engineer visited my home and to my surprise, he is again telling that the there is no GAS in the compressor. And it needs to be sent for repairs. I don’t know how it works and what is the quality of Engineers in your team???, after filling GAS the AC only works for one week. They again want me to pay for the GAS and service charges in a months time without any fault of mine.

But this time I have made up my mind not to pay a single penny and instead fight for the cause and expose the inability and inefficiency of your service team bringing a bad name to the product.

I am going to report the case to the TOP management at whirlpool and also to the consumer form In case my concerns are not met on priority.



Awaiting a positive response from you….



Thanks and Regards,

Aanis Anwar.

Add: B 898,

Green field colony,

Faridabad,

Haryana.

Ph: [protected].

Ref : complaint no : [protected]

I bought whirlpool fridge in 2008. It was stopped working in last Feb 2012 & got changed the compressor ( they took 5 days to get that replaced) and now last week since Thursday again it is not working. They have to lift this fridge from may residence & get the compressor change again. So far no one has come to take fridge from my place since last Friday when they told that it is required to take this to their workshop. As per their information it will take at least two/three days in workshop to get this repaired.


As i asked them to provide me some alternate fridge till the time it is getting repaired. But even they do not have that.

Till today they have not send any body to lift this fridge & their after it is required three days to get this repaired.

In such a hot weather it is very difficult to handle a such a situation at home.

Please help

Dear Madam/Sir,

I purchased my A/C 2years back and it's hardly used for 3 months as we stay outside India except for yearly vacation, my A/C has no cooling probably due to gas leak.

I have been caling worlpool service centre SRM Road Ernakulam for last 3 days, Mr.Shyam is supervisor attending the calls, he has been promising to call back and send technician for several time but after 3 days also till its not fixed, when wanted to talk to manager he says he is not available/ out of station.

Very bad costumer care,.hope somebody responsible responds.

Johnson, Cochin

Good Day,
I would like to register complaint on the poor service of whirlpool service engineers.
Please note the product serial NO KRA[protected] for your reference.

2 months back I requested for a reinstallation of my whirlpool water purifier and till date it has not been resolved.
Today, I was assured that it will be resolved by one of the service engineer Mr. Imran and while I write this email.
I am waiting for him through out this day.

Here is the incidents:
1. I called whirlpool care on April month for indstallation and it was assigned to service engr MR. Vel Murugan ( ph NO [protected]).
I waited for three weeks and finally he turned having me waited for 6 hrs. He promised me to come up by 12 PM and turned up at 6 PM.
He closed the service request with false details. He charged me 2000 RS and said the water purifier is all set.

I tries many times to use the purifier the output was very very poor. I left it out for one entire night and the output is just 200 ml of water.

2. On my complaint it was assigned again ti him, and he did nt turned up and again closed the request saying he changed the output pipe.

3. On my other complaint and it was forwarded to escalation dept, it was assigned to Mr. Imran. He turned up at 9 PM in the night nad unfortunately there was no power.
He closed it too without doing any fix.

On reminding, he assured me to come at 12 Pm today and he has not turned up yet.

The service is ridiculous and I understand waiting for a week or 2 week to get service.
Waiting for close to 2 months, It sounds very very unfortunate.

Please look at my concern with little seriousness.

Durgs Prasad Das

Sir,,,,
My Registration is not working properly.it is not cooling.we facing many difficulty.

I had registered a complaint for the Whirlpool washing machine on 1st May 2012,. It was purchased from "Great Eastern" (66, Syed Amir Ali Avenue,Kolkata-700 019, Beck Bagan) on 26th of April, VAT no. [protected] and delivered on 30th April. When the worker came to open the Product box, a defect was found in it, that is THE COVER WAS BROKEN , though it is a brand new product and I have paid the full amount of Rs. 8300/- for it.

After a number of calls the Engineer came on 24th May. He noticed the defect and make a report. The defect code is [protected]. I have a photo copy of that report. He reported to the company and said that within one week I would get the defect free and fresh product. After 7 days when I called to the ISD, Mr. Chandan today, he said to wait for one week further because they don't do the replacement at the end of the month.

I have fade up of calling them. The Territory Manager, Mr. Amit Das is a careless person and do not deserve the position. He always says, "wait for a week" but there is still no positive steps for the replacement has taken from them.

I am much disappointed from the Whirlpool Customer Care Service.

Awaiting for the delivery and replacement for the new product.

We bought AC of whirpool aroudn 10 days back. Sicne last 7 days same is not working (not cooling the room). An engineer came by the name of anoop and he just checked and arranged the wires but post his going even the compressor works only for 5 minutes.

We are following with your service people for last 3-4 days but nobody is coming to rectify the same. Its like we are given a old / 2nd hand AC in price of a new AC..

Abhay Tiwari.
[protected]
Address: A-36, 1st Floor, Pandav Nagar, New Delhi - 110092. Near Bikaner Sweets.