Whirlpool India Complaints & Reviews

whirlpool customer care behaviour is very irresponsible agains customer comlaints.
it does note matter what ever be the soloution.it may be possitive or may be negative. Bur atleast they must reply on customer mails . even repeted mails they does not reply on mails . this is very bad behavioury for a reputed company against their customer complaints.
I dont know whirlpool company will be sentive about my complaint . This is worst experience for customer not getting reply of mails. details of mail are as below .

Subject: Fw: Request from a loyal customer for updating the service From: "amit jaiswal"<[protected]@rediffmail.com> Tue, 17 Jul '12 2:18p To: "[protected]@caretelindia.com"<[protected]@caretelindia.com> and others Cc: Bcc:
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Dear Mr. Executive ;
Please confirm are you getting my mails or we proceed for another alternative mail id.
Rgds
Amit

From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Mon, 16 Jul 2012 18:18:14
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;
Not getting any reply from your end
Wating for your prompt responce...
Rgds

Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 18:22:01
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear sir ;

Wating for your prompt Responce..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 12:20:23
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;

Hope You will update me soon..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 16:53:25
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear Sir;

As you commited, Hope you will appoint some customer care executive to vist my house at below address very soon..

Just one request before visiting any customer at my house please make a call 15 minutes before such that we will available at home to honour mr. customer care executive.

Amit Jaiswal

513 GRD Enclave

NearBasti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]

emailid# [protected]@rediffmail.com

Best Rgds
Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 13:39:43
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service



[protected]@caretelindia.com

Dear Mr. Harmeet ;
Thankyou for your responce..

My concern is that" for visting some engineer to solve issue, customer care executive needs approx 385 Rs. to visit at my house. On requesting to the customer care numbers not to charge these amount.
Executive reply without any charges no one can visit at your door.

I want to know your concern about this statement .., Is this whirlpoll policy to solve any issue?


Rgds
Amit

From: "whirlpool_sosteam_north" <[protected]@caretelindia.com>
Sent: Mon, 09 Jul 2012 18:33:35
To: <[protected]@rediffmail.com>
Cc: "'Whirlpool_SOSHead'" <[protected]@caretelindia.com>
Subject: Re: Request from a loyal customer for updating the service

Dear Sir,

Thanks for writing to Whirlpool, Greetings of the day!!!

I would like to inform you that your earlier complain no are closed if you are facing any problemcontact our Customer Care Nos. 60008558 with your city code as prefix private users and[protected] for MTNL/BSNL users.

Some engineer will visit at your place and resolve your issues.

Regards
Harmeet Kaur
C.A.R.E Manager-(North)


[protected][protected][protected][protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, July 07, 2012 3:27 PM
To: [protected]@whirlpool.com
Subject: Request from a loyal customer for updating the service



Dear Whirlpool Customer Executive.



We are loyal customer of Whirlpool.



We have purchased one AC in year 2008. & a double door frige on 2006.



Last year May 2011 We have purchase another AC. unfortunately we have changed my house & shifted in another house . Due to this we have not fitted the new A/c on my new house .as we are using the old a/c .



Two months before we have fitted new AC .As we have not used this a/c hence their is no need to service this.



Few days before we got information that A/S servicing period is valid for one year upto three services . As you one year period has just completed . hence for first service of your a/c we have to pay as service charges.



We are requesting you as we have no idea for this service policy + not used this A/C last year .

Hence their is no need to service the AC without using .currently new A/c is working in good condition . & no problem with AC.



We are requesting you as a loyal customer Please provide free Services to newly purchased A/c.



We hope whirlpooll always take care of their customer at every stage. My belive does not break with Whirlpool company



Best Regards

Amit Jaiswal

Basti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]

Dear sir,

I was , till today a very happy Whilpool user,i bought whirlpool icemagic F41 elite in 2005 , on recommendation of my regular shop in panvel.It got some problem and stopped suddenly on 14 th and i registered a complaint on [protected] and was very happy when the person on the other end told me that soem one will call me in 2 hours.I thought we , as Indians are so lucky to have the WORLD CLASS customer service , calling back in 2 hours!!!.but that was like a bad dream, it si 2 days and no one has bothered to call me back,today when called the same number and asked explanation , the repetitive reply, when i asked to be connect to the seniors , so that i could complain to them , standard reply, all seniors are busy , i said i am ready to hold TILL ETERNITY , she hang me up!!.2 hoots for the service .may be i was expecting too much , we ,live in same old fashioned world , where once the product is sold , IF THERE IS PROBLEM the company will say , GO HANG U R SELF .

i AM SORRY TO use such harsh language but try to live in summer without fridge and u will know .


With Regards
Valmik Soni

+86 [protected] / +91 [protected] /[protected]

The Whirlpool fridge that we bought two years ago has been giving us problems from the very begining. The handle breaks off or the internal circuit stops working.
In April, 2013 I made a complaint that our fridge had stopped functioning. A man was sent over and informed us that a defective curcuit had been placed in the fridge and hence needed to be replaced. This was shocking to begin with. After over a week of complaints this was replaced by an &quot;original curcuit&quot;. Thereafter there was no cooling happening in the fridge, an engineer was sent over to repair the curcuit. Thereafter the fridge stopped working again. Now they are saying that they have on original parts to replace the second defective curcuit placed in our fridge.
It would be sensible for Whirlpool to invest in making their products more effecient rather than hiring big stars to endorse their products. That would ensure customer satisfaction.

Whirlpool — Poor service and customer harassment

I had bought a Whirlpool Microwave Oven 20G Magicook(Item code [protected]) from Ezone, City center, Banjara Hills, Hyderabad on 14/02/2009.

1.On the second day of purchase(Ezone, Banjara Hills),there was a problem with the door and it wouldnt turn on. I never got a replacement and the whirlpool technician put some plastic tape inside the door switch and rectified it.

2. There was a problem on the ON button in early Sept 2010. I lodged a complaint. The technician came one day and said the panel need to be replaced. Then started my wait. The part was not available in the stores and all my complaints were closed afterwards without solving my problem.
I made 3 complaints one by one. No body bothered to call me.
Complaint numbers are HD[protected], HD[protected], HD[protected].
I fail to understand why no one takes the responsibility in your service centres, stores, technician and customer care. Not a single person has even once called and told me the status of my complaint. Everytime I need to call them.They closed the first two complaints without informing me and i got a sms. My microwave still doesnt work. They say the part is not available. They dont say how much time they will require.

Now after hundreds of calling to top people, a technician came with a new panel on 12th Oct,2010. After putting the panel it too didnt work then they said it was not the problem with the panel but the electronic board inside.(Is it my fault for their wrong diagnosis initially?). They said the electronic board will cost Rs 2800 to replace.(My Microvave oven cost Rs 5390). Again after frequent appeals to top people I agreed to get it replaced with a discount (Rs 1500 total). My job has not been done. One of the service person in Hyderabad is so arrogant that he doesnt admit his mistakes.
Still I am at square one at the mercy of the dishonest people of the company.
Is Whirlpool a multinational company? Disgusting company and disgusting service and care it has. Isnt here a procedure to replace a machine if its part is unavailable or out of stock after a certain period of time. It is nearly 2 months since I lodged this complaint.
I hope I will get my microwave replaced free of cost.

Whirlpool — Door Replacement

Sir,
I purchased a 310 LTR FUSION REFRIGERATOR with serial number inc[protected] and model 10603. The door is completely damaged and i have intimated GLOBAL (Authorised Service Centre) at cochin and i am waiting for their response for the past 5 months and there is no reply or action. i am pretty sad to inform this and being a reputed manufacturer and as this model is not even outdated as they are still selling the same model in india at present. Kindly take up this matter for immediate action or else i will have to buy a new refrigerator for this reason.

Vineeth Sarma
[protected]@gmail.com

Whirlpool Microwave oven — defective piece

we have purchase microvavw mgic cook 20 lit.from star cj alive.we have delivered microvawe today.when we switch it ,it doesn't on.they did not give good service to us.

we have purchased an AC few years ago..we had a problem ..it suddenly stopped functioning..I called the Whirlpool Service (Call) Centre and placed a complaint with them. on 25/4/09..our complaint reg no is 9637.. the service representative.. had come the next day...he said that there was a problem with some part of the AC and it has to be replaced... he said he'll be back with the part within 3 days... he never came back.. we've been calling Service (Call) Centre [protected] since then frequently...the response was it will be done soon... but, no one turned to attend our problem ...

Whirlpool — Worst service

Hi All from Whirlpool,
This is an example of Very-very poor service from whirlpool.I have bought an 1.5 ton mastermind crome from Bigbazzar on 18th April 2010.I was promised of intallation the same within 24 hours.
After waiting I have lodge an complient with whirlpool on 20th April.I was again promised that somebody will contact me within 2 hours.

I have made repeted calls Everyday callcenter promised me that someone contact me in 1-2 hours.
They also refused my request to let me talk to their seniors saying that they are not available.
My complient no is GB[protected].
Hope someone will look into the matter and resolve it ASAP or Please let me know if you can do nothing so I will make it install from outside.
Ssuffering customer,
Aryendra Dalal

Please avoid Whoorpool at all costs - believe me they are horrible - no whirlpool - i have a 135 ltr thier service does not exist ... pray before you buy a whirlpool ... make your biggest mistake when you buy a whirlpool product.
rgds Ravi
horribly unsatisfied and cheated owner of whirlpool.

ps. spread the news - do not buy a whirlpool !!! buy at your own risk.

Whirlpool — worst service

I made a copliant to whirpool service center about non cooling of my refrigrator on dated 06/06/2010,
service personal came on 08th and suggeted that compressor of refrigator need to be changed,
their after they had taken the refrigarator to their workshop and made it ready on 12th but they din't changed the copressor and chrged me Rs 900/- gas refilling.
Again its stop working on 15th I made the compliant for same but they din't taken responsed to my copmplaint till now.
ultimately due to service center fault i am suffering from last 10 days

since you're facing such major problems you should get in touch with whirlpool, you should drop them an email listing all the problems you're facing, your contact details and the SR no of your product at [protected]@whirlpool.com and they will solve the issues you're facing .

Whirlpool Fridge — Ineffecient and traumatic after sales experience

I registered a telephonic complaint on 11-May-2009 after my refrigerator stopped working suddenly. I was given Complaint number [protected] and was assured that the turn around time for attending the call would be 48 hours.

But even after 11 days and umpteen number of follow ups, no engineer has visited us. To escalate the matter, I spoke to Whirpool corporate office Gurgaon and reiterated my concern to one Ms Lakshmi (who, apparently, is the overall in charge of customer care) on 20-May-09. She assured me that the complaint will be looked into on an urgent basis and an engineer would visit our premises by end-of-day. Once again, we were left waiting and nobody visited us. On doing a follow-up call to her on 21-May-09, I was assured yet again that some engineer will surely visit us. Till now nobody's come. The branch Manager of customer care at Hyderabad, Mr Sukumar, was notified about this complaint by Ms Lakshmi. Under his assurance I was told that the matter would be closed soon.

As of now, we are stranded with a non-functional refrigerator for almost 2 weeks with 45 degree summer heat.

(Update)I just received a call from Whirpool Corporate office, Hyderabad informing that the call has been logged only today at 1 PM (i.e 21-May-2009) and that they were not aware of any such service call logged by me! I dont know what to say now-should I be angry or amused? I really dont know

I would like to throw this refrigerator onto Whirpool India's CEO's face

Whirlpool — Non Availability of part

1Complaint lodged on 18 th Aug. 2011;no. DL[protected]
2 Again the same complaint lodged on 20th Aug.2011NO. DL[protected]
The complaint is yet to be addressed. We keep talking to the Call Centre with no result.
Will somebody do something about this.

since you're facing such major problems you should get in touch with whirlpool, you should drop them an email listing all the problems you're facing, your contact details and the SR no of your product at [protected]@whirlpool.com and they will definitely solve the issues you're facing .

Whirlpool Washing Machine — Damage of Parts

I had purchased a Whirlpool washing machine from Belgaum City. During the primary inspection i couldn't find any damage. But after coming home i noticed that one of the part is broken and the service engineer from the whirlpool certified that it had happed during transportation. Now please let me know that whether i am eligible for replacement of the same part or not.

In June 2010 our refrigerator stopped cooling,its compressor was replaced, as its under guarranty/warranty . since then its walls used to be hot.again in august service engg. reduced the gas filled earlier. it has again stopped cooling and complaint no.DN[protected] was registered on 13/11/2010. a service engg. Aamir Khan reported in the evening and left after saying that gas has to be refilled and another engg.will repair on sunday. no one turned up. one fellow came on monday evening telling to remove all the things from inside the fridge, and left telling that he would come tuesday morning. its 18:10 wednesday, and no news nothing from their side.

Hi,
I am a consumer in India.
Sorry for the mail for US consumers but the thing is that all my efforts on the Indian sites have not led to the repair of my fridge.
I had given a complaint on 25 Dec 10 about my fridge (model Whirlpool 350 Icemagic Elite FF) not cooling (complaint no W 1784 )
It is now around 15 days and no action has been taken.
This is especially so when Whirlpool also sold me a Homecare Plan (Code No 1019610).
I have not been able to store food for a fortnight now. It has caused me great inconvenience.
I had gone with Whirlpool only due to its reputition.... which seems to be in question especially so when the company has already taken money for the homecare plan.
Whirlpool does not seem to value its brand name and I now see the company as a fake company

Ltr Refrigerator dated on 19/05/2012 in Uttam Sales in Jamshedpur. i have some problem in my Refrigerator in door point. i am complain in your call center and also your shop in uttam sales jamshedpur. both her said they are change the Refrigerator. i am lanch the complain in 9 days before but no action in your side. pls say what can i do...