Whirlpool India Complaints & Reviews

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

Hey this is the official response that i got from Whirlpool India so i thought to forward you ... i hope this will help you!!

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

Whirlpool Refrigerator — poor quality - refrigerator

Dear Sir

I had purchased a Whirlpool 350littre refrigerator four years back. My customer id is 4810390 ( New Delhi) It is not working and complainted on 31.01.09. It was taken to workshop for repair and delivered back on 08.02.09. But the complainted was not rectified. Again complaint on 09.02.09 attented but still even today (10.02.09) the same problem remains. Refrigerator is not giving enough cooling. please replce it, it is deffective piece ever since I purchased this very six months there a problem.

wirlpool refirigirators — FRIDGE MAIN DOOR HANDLE BREAK

To,

The Manager,
Wirlpool India.

Respected Sir,

I have purchase a Wirlpool Fridge (340 Ltrs, double door-black colour ) from Croma, Faridabad on 05.04.2009, few days back when I try to open the main door handle is gets break into two pieces from the middle. Sir, I am surprised to see the quality, its break... only within few days. then i put an complaint in the Croma Customer care, one day one gentelmen from wirlpool came & he just fix the handle with adhesive and tight the same with Black electricals Tape & said if you want to replace it then you have to pay for it. We complain again to Croma, this time we receive only phone call from Wirlpool that they will not replace it.

Sir, the handle is the most important thing in any fridge and such pootr quaity, and moreover such bad behaviour of the after sales service peoples , that also from the company like wirlpool is surprisingly shameful.

Sir, a customer is the most valuable asset for any organisation, and such activities will reduce the creditability of the company within the customers. you are requested t kindly arrange to replace the handle immediately.

Hoping for the immeidiate & favourable response from your side.

Dheeraj Sharma
H. No. 909, Sector-37
Faridabad , Haryana
[protected]

This is Very disaappointing, We bought Wrilpool's Fridge 7 months back. and now everyday we are facing one or other problem. we have registered the complaints many times and an executive had come but he could solve the problem. Following are the problem with ur brand:
1. Cooling
2. Door makes lot of noise like an old one.
3. water is driping.

I just want to say now its been a month that we are complaning and still at the same place. Can i realy expect that my problem will be sloved ASAP? so that i can also say that i made a right choice.

My address:
SK Hooda
RZ/90, Indra Park, Uttam Nagar. New Delhi.
[protected], [protected]

Whirlpool — Low quality of Refrigerator

I bought wirlpool double door refrigerator almost 4 months back. From day one i have been facing issues of extra freezing( in lower compartment). I kept following up with wirlpool and they kept sending different technicians every other day without knowing what previous technician has changed. This went almost for 3 months and the the problem persisted for 3 months and my electricity bill was almost doubled. Finally they agreed to change my refrigerator. I though finally God has listened to me and my mistake of buying wirlpool refrigerator is actually not a mistake. But that was my illusion. The very next day when i started the new refrigrator it was not cooling at all. All the vegetables, milk and everthing are getting rotten up again. I am trying to call up wirlpool and no one is turning up now. Not sure what to do now.

Thanks
Rajesh Vijaywargi
[protected]@yahoo.com

Please call us on our CRM number 60008558 or [protected] or send us a mail at [protected]@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

We hope your problem got resolved satisfactorily. Thank you for helping us serve you better.

ro water purifier

two and half year filter is normal working contiction now ro is blackrd replace the new filter again two week same complint service center is no good and proper not respons so whirlpool is bad no good also

Whirlpool Washing Machine — Washing machine is not replaced

After 2 or 3 days i got a call from WHIRLPOOL office that, the machine which i purchased from the dealer that model production is closed so i won't get the replacement, i have 2 options that which he told me :-

1. Either cancel the replacement and get it repaired on my own or from the dealer from which i had purchased, Or take a new machine of another model of the
same company.

2. Or can place a request to cancel the order and get the money back from whirlpool office the amount which i have purchase the machine, and it will take
approximately 15 - 25 days for the same.


After this i went to dealer requesting him to look into the case and help me as i have purchased the machine from him.
they straight forward told me to consult the whirlpool for any issue, there is nothing they can do.

and then continuous calls for the next few (2 or 3 days) they told me that i have an option to buy a machine of any upgraded model of the same company and pay the amount which is required for the new model.

They are treating me like that i am requesting them or they are doing this as a favor to me without taking any money from me.

This is the whole thing, i am in a problem please help me about the same as after spending 11500 rupees and 250 rupees for the loading of machine from dealers shop to my home they are treating me like this.


"HELP REQUIRED URGENTLY AS THE DAYS ARE PASSING I CANT GET ANY BENEFIT IF TOO MANY DAYS ARE PASSED."

MY CONTACT NUMBER IS :- [protected]

Whirlpool of India Limited — Non-performing 285 litre Refrigerator and company not helping us

Refrigerator is not performing. Compressor is under 7 years warranty. Company is not intersted and is not able to help.
Registered complaints for 8 months and then moved to Consumer Forum but company is having lawyer and resources.
Feeling helpless.

I don't know procedures and law to tackle with such a non-caring company.

Pl. give me help through an NGO.
Address of company is:

Whirlpool of India limited
Sector-44, Near Jindal Building,
Gurgaon, Haryana
Mr. S Venkatesh/Ms. Jyoti/Mr. Manish Sahney
[protected],
[protected]
[protected]

Whirlpool 285 litres fridge — Fridge not working

Last year we got an AMC done for our 3 year old fridge. For the last 2 months the fridge is not working properly. Reapeated gas chargings onsite have not helped. Inspite of telling the customer service guys taht there is an inherent leakage which you ppl have not been able to detect they are not bothered.

Pratik
Delhi

Whirlpool Refrigerator — Refrigetor not working

I dont have any further respect for Whirlpool
For my parents well being, I had purchased a big size refrigerator.
Since then i am having problem with it.
Once its LCD plate got fused and with no response from company
i got it corrected paying INR 3000.
Even though the fridge is in warranty period
again the same problem has emerged after 2 years
In this hot summers my parents are annoyed by my gift to them
I am very much hurt by this
from last 15 days we had given a complaint at the center.
Everyday the guy takes 2-3 days spare time and does not visit
I am so sorry to say but its true
LG Customer care is excellent
There products are much much better than yours
To any one i will ever meet will not recommend Whirlpool
My father had a talk at your Faridabad office Customer care
No doubt they very well assisted.

But the problem is still the problem with no help

If its that way i will surely consult an advocate and will file a case against company's poor service in the consumer court

I am ready to pay amounts in court will take the thing high

Yes, I am also having some problems in my refreg. since I have purchased. I think this is very shameful for the Company.

whirlpool customer care behaviour is very irresponsible agains customer comlaints.
it does note matter what ever be the soloution.it may be possitive or may be negative. Bur atleast they must reply on customer mails . even repeted mails they does not reply on mails . this is very bad behavioury for a reputed company against their customer complaints.
I dont know whirlpool company will be sentive about my complaint . This is worst experience for customer not getting reply of mails. details of mail are as below .

Subject: Fw: Request from a loyal customer for updating the service From: "amit jaiswal"<[protected]@rediffmail.com> Tue, 17 Jul '12 2:18p To: "[protected]@caretelindia.com"<[protected]@caretelindia.com> and others Cc: Bcc:
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Dear Mr. Executive ;
Please confirm are you getting my mails or we proceed for another alternative mail id.
Rgds
Amit

From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Mon, 16 Jul 2012 18:18:14
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;
Not getting any reply from your end
Wating for your prompt responce...
Rgds

Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 18:22:01
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear sir ;

Wating for your prompt Responce..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 12:20:23
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;

Hope You will update me soon..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 16:53:25
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear Sir;

As you commited, Hope you will appoint some customer care executive to vist my house at below address very soon..

Just one request before visiting any customer at my house please make a call 15 minutes before such that we will available at home to honour mr. customer care executive.

Amit Jaiswal

513 GRD Enclave

NearBasti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]

emailid# [protected]@rediffmail.com

Best Rgds
Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 13:39:43
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service



[protected]@caretelindia.com

Dear Mr. Harmeet ;
Thankyou for your responce..

My concern is that" for visting some engineer to solve issue, customer care executive needs approx 385 Rs. to visit at my house. On requesting to the customer care numbers not to charge these amount.
Executive reply without any charges no one can visit at your door.

I want to know your concern about this statement .., Is this whirlpoll policy to solve any issue?


Rgds
Amit

From: "whirlpool_sosteam_north" <[protected]@caretelindia.com>
Sent: Mon, 09 Jul 2012 18:33:35
To: <[protected]@rediffmail.com>
Cc: "'Whirlpool_SOSHead'" <[protected]@caretelindia.com>
Subject: Re: Request from a loyal customer for updating the service

Dear Sir,

Thanks for writing to Whirlpool, Greetings of the day!!!

I would like to inform you that your earlier complain no are closed if you are facing any problemcontact our Customer Care Nos. 60008558 with your city code as prefix private users and[protected] for MTNL/BSNL users.

Some engineer will visit at your place and resolve your issues.

Regards
Harmeet Kaur
C.A.R.E Manager-(North)


[protected][protected][protected][protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, July 07, 2012 3:27 PM
To: [protected]@whirlpool.com
Subject: Request from a loyal customer for updating the service



Dear Whirlpool Customer Executive.



We are loyal customer of Whirlpool.



We have purchased one AC in year 2008. & a double door frige on 2006.



Last year May 2011 We have purchase another AC. unfortunately we have changed my house & shifted in another house . Due to this we have not fitted the new A/c on my new house .as we are using the old a/c .



Two months before we have fitted new AC .As we have not used this a/c hence their is no need to service this.



Few days before we got information that A/S servicing period is valid for one year upto three services . As you one year period has just completed . hence for first service of your a/c we have to pay as service charges.



We are requesting you as we have no idea for this service policy + not used this A/C last year .

Hence their is no need to service the AC without using .currently new A/c is working in good condition . & no problem with AC.



We are requesting you as a loyal customer Please provide free Services to newly purchased A/c.



We hope whirlpooll always take care of their customer at every stage. My belive does not break with Whirlpool company



Best Regards

Amit Jaiswal

Basti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]

Dear sir,

I was , till today a very happy Whilpool user,i bought whirlpool icemagic F41 elite in 2005 , on recommendation of my regular shop in panvel.It got some problem and stopped suddenly on 14 th and i registered a complaint on [protected] and was very happy when the person on the other end told me that soem one will call me in 2 hours.I thought we , as Indians are so lucky to have the WORLD CLASS customer service , calling back in 2 hours!!!.but that was like a bad dream, it si 2 days and no one has bothered to call me back,today when called the same number and asked explanation , the repetitive reply, when i asked to be connect to the seniors , so that i could complain to them , standard reply, all seniors are busy , i said i am ready to hold TILL ETERNITY , she hang me up!!.2 hoots for the service .may be i was expecting too much , we ,live in same old fashioned world , where once the product is sold , IF THERE IS PROBLEM the company will say , GO HANG U R SELF .

i AM SORRY TO use such harsh language but try to live in summer without fridge and u will know .


With Regards
Valmik Soni

+86 [protected] / +91 [protected] /[protected]

The Whirlpool fridge that we bought two years ago has been giving us problems from the very begining. The handle breaks off or the internal circuit stops working.
In April, 2013 I made a complaint that our fridge had stopped functioning. A man was sent over and informed us that a defective curcuit had been placed in the fridge and hence needed to be replaced. This was shocking to begin with. After over a week of complaints this was replaced by an &quot;original curcuit&quot;. Thereafter there was no cooling happening in the fridge, an engineer was sent over to repair the curcuit. Thereafter the fridge stopped working again. Now they are saying that they have on original parts to replace the second defective curcuit placed in our fridge.
It would be sensible for Whirlpool to invest in making their products more effecient rather than hiring big stars to endorse their products. That would ensure customer satisfaction.

Whirlpool — Poor service and customer harassment

I had bought a Whirlpool Microwave Oven 20G Magicook(Item code [protected]) from Ezone, City center, Banjara Hills, Hyderabad on 14/02/2009.

1.On the second day of purchase(Ezone, Banjara Hills),there was a problem with the door and it wouldnt turn on. I never got a replacement and the whirlpool technician put some plastic tape inside the door switch and rectified it.

2. There was a problem on the ON button in early Sept 2010. I lodged a complaint. The technician came one day and said the panel need to be replaced. Then started my wait. The part was not available in the stores and all my complaints were closed afterwards without solving my problem.
I made 3 complaints one by one. No body bothered to call me.
Complaint numbers are HD[protected], HD[protected], HD[protected].
I fail to understand why no one takes the responsibility in your service centres, stores, technician and customer care. Not a single person has even once called and told me the status of my complaint. Everytime I need to call them.They closed the first two complaints without informing me and i got a sms. My microwave still doesnt work. They say the part is not available. They dont say how much time they will require.

Now after hundreds of calling to top people, a technician came with a new panel on 12th Oct,2010. After putting the panel it too didnt work then they said it was not the problem with the panel but the electronic board inside.(Is it my fault for their wrong diagnosis initially?). They said the electronic board will cost Rs 2800 to replace.(My Microvave oven cost Rs 5390). Again after frequent appeals to top people I agreed to get it replaced with a discount (Rs 1500 total). My job has not been done. One of the service person in Hyderabad is so arrogant that he doesnt admit his mistakes.
Still I am at square one at the mercy of the dishonest people of the company.
Is Whirlpool a multinational company? Disgusting company and disgusting service and care it has. Isnt here a procedure to replace a machine if its part is unavailable or out of stock after a certain period of time. It is nearly 2 months since I lodged this complaint.
I hope I will get my microwave replaced free of cost.

Whirlpool — Door Replacement

Sir,
I purchased a 310 LTR FUSION REFRIGERATOR with serial number inc[protected] and model 10603. The door is completely damaged and i have intimated GLOBAL (Authorised Service Centre) at cochin and i am waiting for their response for the past 5 months and there is no reply or action. i am pretty sad to inform this and being a reputed manufacturer and as this model is not even outdated as they are still selling the same model in india at present. Kindly take up this matter for immediate action or else i will have to buy a new refrigerator for this reason.

Vineeth Sarma
[protected]@gmail.com

Whirlpool Microwave oven — defective piece

we have purchase microvavw mgic cook 20 lit.from star cj alive.we have delivered microvawe today.when we switch it ,it doesn't on.they did not give good service to us.