Whirlpool India Complaints & Reviews

I am Tarun Kanti Bose R/O C2/92A, KESHAVPURAM DELHI 110035 and I purchased a Double door Whirlpool Proton on February 2017. On 4th Sept 2022 I made a complaint on the cooling issue so one Anurag Srivastava of Whirlpool (Mobile: [protected]) responded and sent me Complaint no [protected] and sent one Sameer (Mobile:[protected]) who did nothing but got two AMCs filled up and I transferred Rs. 6799 through Google Pay. He promised to send one Engineer till evening, But after umpteenth calls an Engineer visited and said what Sameer had identified as a problem that heater was not working was totally false. The problem is with the Timer. After calling for couple of times the Engineer installed a Timer. The timer costs only Rs. 750. I would request that deduct Rs. 750 plus service charges from Rs. 6799 and return back me the remaining amount and take Anurag Srivastava and Sameer to task. If not done then they would be emboldened enough to bring bad name to Whirlpool India.

My Whirlpool AC is under warranty. twice the MCB of motherboard got faulty. Engineer visited and could not fixed the problem. In this peak hot season, I'm literally annoyed with whirlpool services. Various service request raised with Whirlpool but none got resolved so far:

GHA[protected]
GHA[protected]
GHA[protected]
outdoor sensor also failing with F7 error reporting.

I want the entire AC Unit to be replaced with the new one as the previous one is having issues and engineer not able to fix the issue permanently.

We had purchased 1.5 ton inverter AC from Croma showroom at Chrompet, Chennai on July 2021 also thay had convinced to promoted extended warranty and AMC, now my AC indor unit got water leak and there's no sufficient cooling, i have complaint to Croma toll-free they had sent service person next day, person came and inspected the issue, he said resolve the concern but next two hours the same problem was appear, again i called toll free number but still they are not taking any action, I'm not satisfied this kind of service. Take this matter very seriously and resolve my concern .
Regards Sundar - [protected]

I bought fridge in the month july and after 2 month it is not doing cooling.
Many time complaint on customer care and they send unskilled technician.
We are very harrass after buying indian whirlpool. Area manager or enginner should see this problem or kindly buyback this product.

The above compliant register nearly 2 months ago but still not rectified the same. service engineers not able to identify the problem for past 2 months. each and every time visiting our home and inform the different different porpoises but end of the day nothing reified so far. really very much disappointing about this product. 605 LTRS - 20941 - SIDE BY SIDE FRIDGE
HOPE ATTEST THIS WILL SORT IT OUT SOON

My ac is under warranty and ti now i have submitted a lot off compliant but no one executive give me proper solution few days it works and after that same error comes UP.
Even though area manager is also not giving proper response. Please help to resolve this issue asap

We were purchase the double door refrigerator Whirphool in 2014 from Croma.Today morning when open the of refrigerator smok come out and it was totally burn and melt from inside.Now company is demanding the charge for repairing and seviceing without any reson this was happened.

I have to raise the ticket on what's app
26th August
Ticket number : HYD[protected]
I have to call coustomer care also 3times
Giving details again for customer care
But No one attended the serviced
Problem is not resolved but ticket is closed

The machine is not working properly since very first day. Whirlpool services increased our woo even to the worst. Need replacement of the same, without any delay.

Sir i want a duplicate bill copy for my whirlpool washing machine as the original one is lost

230 door mass Alpha ecosus 215L
W[protected]

230 impro inv Roy 4s alpha steel
[protected]
My refrigerator has been damage my mishandling knife and the ice box is not working . So I want to repair it by company further I need to bill which I don't have and this is 6 months old.

My fridge had cooling issues. I called whirlpool customer care and raised a complaint ticket.(BAN[protected])
I got a call from their their technical team who said I need to pay a service charge for the visit and additionally i need to pay extra for parts if replaced.
A technician came and without asking me he changed a starter part and asked me to pay Rs.3500/- +550/-.he said the problem is resolved.After negotiating i paid rs.2500/- He asked me to wait for 3 hrs for cooling and went.it was not cooling. I called him who said he will come next day.Next day he came and made some changes and said now it will get cooling and he left. But after waiting for 3 hrs the cooling didn't happen when I called him he said I need to refill the gas and buy a new stablizer. When I asked why didn't he informed the problem earlier he didn't have answer. When I called whirlpool customer care asked to send other agencies, they said they can sent same agency again.
I demanded for my money reimbursement but they denied.even the agency person said I need to pay 3800+2500 for rectification of problem again.he refused to senior technician or reimbursement of money.
I have been fooled by whirlpool.
I need my fridge repaired and i need my money back so that I can get the thing done from any other repair people instead of the whirlpool.
Even for last 10days my vegetables and othe items are get spoilt.whirlpoool has to bear the cost.

Manikumar
[protected]/[protected]

Hello Sir, Through this grievance I would like to bring to your kind attention that I had approached the Whirlpool company with reference to defect in my refrigerator 20733~IF305 ELT ILLUSIA STEEL (3S) which was purchased in 2017 Vide complaint no MUM[protected] on 11th June 2022. Post which the company Service centre person came and post that I was told that the refrigerator is obsolete and cannot be repaired and company offered buy back of Rs 10000/- + the balance payment of new refrigerator. I paid the balance amount of 30000/- (Bank transfer) against the new refrigerator IFPRO BM INV CNV 340 OMEGA STEEL (3S)-N having Serial No[protected]. The same was Delivered to us on 9th July 2022. And post using for 1 day the new equipment started giving trouble. For which we lodged the complaint again vide complaint number MUM[protected]. And since then i have been chasing company for resolution. and every time I am receiving response that either the Quality team will check or the Quality team will visit.

Till date the issue is pending and it is now 2 months and noone from company has been able to provide either the refund or replacement.

I have the entire mail transcript of the same.

I can upload as a PDF as a complaint.

Regards,
Ashish
[protected]

I had got my whirlpool washing Machine's dryer repaired two months agoand PAID SERVICE CHARGES + NEW MORTAR COST. The executive said the new mortar has a warranty of 3 months ( but never told me that i will have to pay for visiting charges after 1 month if my product malfunction) Now, again its dryer isn't working properly. So, I complained but they are saying I WILL HAVE TO PAY VISITING CHARGES AGAIN FOR THE VISIT OF ENGINEER EVEN THOUGH...

Motor earthing problem

Hello,

The machine isnt working and throwing 551 error. Technician has advised to replace the assembly/gearbox which will cost 6000 rs. Is this cost correct? Please advise.

We bought an oven. Magicook 32 litres. Today it's warranty get expairs. So many complaints during this warranty period itself. Service men came and replaced the transformer. Now it is showing the same complaint. It stars without setting the temperature and the food inside the cavity gets cooked by just turning the mains on. I don't know what to do. This product is not good. We want to return it. We spend 15000 on it and how is it possible that we can't use it in good condition for at least an year?

My previous complaint closed within the minute without solve my problem.

I need door seal for my whirlpool fridge model no. FF41Proton SS/2010 gross cap. 405ltr. I am unable to find one any where.

The field enginner is an extremely arrogant, talks back and had a loud voice. He has no patience to listen to the customer. Named Kishor Sawant from Bibewadi service centre.

I will never ever purchase fro Whirlpool again or will recommend.