Whirlpool India Complaints & Reviews

On 11-08-22 machine stopped working
[protected]
the machine started to malfunction and stopped cooling which ruined the food and start creating an odor.

Whirlpool Purchased Product - Whirlpool FF 360L IF INV CNV 375 CI 3S Sr.no:[protected] Under Warranty- yes Date of Purchase:-10/01/2022 Bill no.:[protected] Amount Paid:36500, Registred contact details with Company - [protected] Problem details: Whirpool company send damage item delivered then i mail to coustmer support to whirpoll also i shared images of that item, , 6 month gone they are not answring anything and we facing issue his product so request to Whirpool replacing the product and send new item.this is second time damage item send my whirpool so please if possible then refund our amount and if not possible then request for new item

I bought an air conditioner from whirlpool 6 months back via Amazon. Since last 2 months I have started using it but faced cooling issues. I tried calling up the customer care but to my surprise they asked me to clean the filter myself and check if that resolved my problem. Since it didn’t I called back again and they sent a technician a month ago. He found out that the compressor and some panel needed replacement but till date I am not getting any solutions. I tried calling the ASM but he keep ducking the questions. And to the irony of that, they are asking me if I want to buy AMC ?? Pl assist

I purchased the Whirlpool split AC 5 star in March 2022 and the product installation I had done myself due to poor past service experience with a whirlpool service engineer.
Right now the AC is not turning on I have contacted the service centre and the service engineer detected a problem with the PCB board of the AC. Thus, it needs to be replaced and this does not cover under warranty as the installation has not been done by themselves.
After I have contracted to whirlpool service centre they conveyed the same that it does not cover under warranty and I have to pay around 4000 INR to get the AC right.
Thus, I would like to get the warranty as the product is only 6 months old and I do have the invoice for the product. However, the service centre is not willing to cover this under warranty as per them this cannot be done cause I have done the installation by myself.
Please assist me regarding the same. Hereby I am attaching the invoice of the product purchased from Flipkart as evidence.

I am a resident of Bathinda Punjab, I have requested a complaint on sixth of July with regards to water leaking from my air-conditioner indoor unit, the company executive of the service centre came to my place and recommended me a proper washing service, or a wet service which will definitely make sure that there is no leakage of water further.

But the problem and solve I again registered a complaint On toll-free number of the Whirlpool, on toll-free number of the Whirlpool and The executive visited for the first time and asked me for the service charge of four Rs.72 which I paid because my Air conditioner is out of warranty and I was said that the charges or eligible for 30 days within which you can register a complaint again if you face any problem, I faced the same problem again the very next day so I registered a complaint but after then I was contacted by them after foodies, and then they visited dig take a huge hole into the wall under the air-conditioner, which resulted in no progress in air conditioner condition of the leakage, since then I registered a complaint again but that complaint was cancelled after six days or it was marked as a result even though I was never contacted by them, then Again I registered a complaint, then again they cancel the complaint or Marked as a Resolved, then I again registered a complaint And then they again marked it resolved without even contacting me, then I again registered a complaint then they didn’t even contacted me and marked it cancelled now I have again registered a complaint but there is no progress in that I have paid service charge on 12th of July 2022 till then only the executive engineer Just visited once Or twice, but they wanted to make sure the time period of 30 days passes and hair become with 8th August 2022 but still there is no progress in.

The service centre head Mayank phone number is [protected], [protected].

The engineer who visited who didn’t have any knowledge phone number [protected].

This is just a who are you that what has happened to me I will make sure I will send a legal notice to Mayank the service centre person or head to make sure that he knows how to treat a customer.

So I have to have some pictures you can have a look at it. The hole Which you are able to see is a small one but the second visit of the executive what is the engineer made it look more bad because he did the wall what you are able to see I Don’t have the current pictures.

I Have purchased a Whirlpool 300 L Frost Free Triple Door Refrigerator from Flipkart and the product cost of 26790/- in indian rupees but after 1 year it is giving lot of cooling related issues then i raised a complaint with Whirlpool customer support on[protected] & the 1st Ticket ID is: VIJ[protected] after this i raised a lot of tickets with them, they have changed different parts(Fan motor, timer, ..etc) but not fixed the issue till now[protected] for all this they charged around 10000/- rupees but no use again they are saying there is one more part(Fan) issue that need replace again with in a month and it will be changeable with visiting charges.
From last two and half months i am raising the complaints with them and they are sending different technicians from different places replacing the parts with chargeable but no use so from last one week i was mentioning the same thing to them today they are saying we are not responsible what parts are replaced previously.
On last friday[protected] they said we will replace product fOR this thEy created a new ticket(VIJ[protected]) but today they are saying we will not do the replacement as per the police and the customer support and technicians behaves very rudely.
I have all the call recordings and evidences.
I am attaching the changed parts
Kindly do the needful on this to do the replacement of a defective product.

Hi Sir,

I am very disappointed with my purchase of Whirlpool Refrigerator and the service provided to me. It has been more than a week now and still the issue (Over cooling and No light) has not been solved. They have visited my home more than 5 times and replaced all the new parts like compressor, relay, gas refilling, thermostat, defroster, etc... They have charged me for all the parts (Rs.4542) but still now I have not received the bill.

There was No reply received so far, Even though I have called multiple times to the call center, but the response is pathetic and they have never called back.

Every time the customer care executive gave a false commitment that it will be resolved today. They delayed a lot and in the end the send a non-technical or untrained staff.

I request you kindly look into the issue on high priority.

Best regards

Raghuram

Dear Mr. Pal,

Good afternoon

I am not justified from your side

1. When we logged a compliant what is the process..?
Secondly after logging my first compliant a customer care called to find my location and explained me that the refrigerator is out of warranty period and there will be service charge applicable and in case if any component changed than they will charge as per the company rates and I agreed to it and after that the technician called me and came to my residence
1. He told my wife that the front panel censor is not proper need to change it and it will cost Rs 1650..my wife spoke to me and I spoke to the technician and agreed for it..he took an advance payment Rs 500 and went and come in evening and changed it..he told to keep a look at the cooling as it will take 24 hrs after changing the front panel
For your kind information I have the CCTV footage recorded in my house take the amount and recorded voice message
Any way my question is if a technician comes for a visit to a customer repair is it not the company policy to provide a job sheet as he open my refrigerator to check the compliant..But he did not give any prof that he visited my premises.

I need the Bill for the service charge for my first visit and I not going to leave the company as you are all mis guiding us

I have not denied any charges in fact I have recorded voice and message calling the technician twice as after the first repair the refrigerator was in the same position.

Second compliant I logged as per the technician's advice I have also the recorded message with me.

I think I have wasted my energy and time..i have taken the matter to the National consumer Form let them justify

Secondly I have logged a police compliant against the technician for mis guiding as a whirlpool technician

A civil case will be filed again in the company name and I will upload the incident in YouTube as well in social media and This is what Whirlpool has for the justification

Warm Regards
Hussain Sawar

I bought a whirlpool refrigerator in feb 2021 from dealer cost rs. 14000 aprox and got delivered at my home. On very first day I complained about defect in door i found but dealer asked me to wait for technician and follow steps. After inspection they agreed on replacing product with new but they send a used and old product after that and when i asked why it is used so they returned that product saying if you are not satisfied we will return the product.
Again after complaining they send replacement and provided old product and on questioning they did the same thing and i denied taking that. Also they harrassing me by calls and threatening that “ you won’t get new one take this or you won’t get this also” and when i asked manager name and said i m recording your call he dropped call.
After that everytime they call unnessecary and same details from scratch everytime.
Also warranty of my refrigerator is 5 years but i got message from company that warranty last date is 2021 December. Pathetic service by whirlpool and I want refund of money. It’s been 1 year and still nothing is being done from their end.

Hi!, I have purchased 3 door proton+ refrigerator of Whirlpool brand on 02/07/2021. The product was out of order and I made a complaint to CC on 16/07/2022, the technician visited same day and told that the compressor is faulty and will be replaced. However, he asked me to pay gas refilling and other accessories like relay charges.

I, then contacted to CC again to get clarification whether the charges are genuine or not. To...

I have lost my top load washing machine's bill. Pls send me the duplicate copy of bill at [protected]@gmail.com. thanks .

Damaged product delivered
Delivery boy used local labourer for trasport to third floor
Delivery boy asked for trasport charges
Refrigerator back metal plate damaged or displaced

I had bought the Whirlpool REF 215 IMPRO ROY 4S INV SAPPHIRE ANTELIA 200L on 02/04/2022 Order number- PNV-C-SO147. Refrigerator is cooling more. Ice is forming from top to bottom inside the refrigerator. I had set it to 3-4 (monsoon season) but after setting to 3-4 also my refrigerator is cooling more and ice is forming. although i had tried using other modes of cooling. Same results i have been observed i.e, Over cooling.

Please do the needful.

Regards,
Snehal Salunkhe.
phone no- [protected] You can reach me on what's app also

May I please request you for the duplicate bill of the model [20504] FC. Wine titanium Gen x2 Sno. INC[[protected]] I am facing some issue in the model now, and my bill has lost. So please can you provide me the bill on my e-mail ID [protected]@gmail.com

Compressor of Refrigerator was changed by the company which became non function within one year of installation. The compressor was installed under warranty for replacement of the same within of one year, but neither the company nor the authorized service provider is taking up the matter.

Dear Sir,
Please find below:
Email along with attachments sent to Mr.Subhashish Dutta who claimed to be a Care Manager - Service Operations Support . who also called me Today..

But the Service Request No is Showing as resolved https://www.whirlpoolindia.com/ticket-status

Note: The Service Request 1st Email was sent on 4th July 2022 to [protected]@vijaysales.com
=========================================
Dear Subhashish,

Please find the Attached with this Email Invoice and other Photo of Whirlpool Technician and his Job Sheet.
The Whirlpool Airconditioner we bought on 13th March 2022 from Vijay Sale, Malad, Mumbai.
Product Delivery done on the 16th March and Finally Installation was Done on the 23rd March 2022.
Airconditioner is not working since since 27th June 2022.
We Registered Complaint on[protected] with Vijay Sales
Whirlpool Technician Visit:[protected]

He told us that the Cooling Coil is fully Damaged as I have attached the Photo...
The Technician had dismantled the Blower Unit with some PCB's disconnected till they replace the Cooling Coil.

As you had called me today from +[protected], I informed you that since last 20 days we are awaiting the Cooling Coil Replacement.

You informed me over the Phone that the Part Cooling Coil will be available latest by 29th July..

I want to know that how your email above sent today mentions that the appliance has been rectified.

I also told you that your Service Center Person was rude who called on the 19th July from Number: +91-[protected]

I need your contact number to communicate this issue as an Indian Citizen in India ...I feel I am being Troubled unnecessarily.

Awaiting your resolve...Please note that if you are persistent in not resolving or creating confusions by evading your duty to resolve the Problem as the Product is under Warranty...I will not hesitate to go in Social Media...

Rgds, Jaideep +91-[protected]

I recently complained to whirlpool as my washing machine was not working. The technician came and told me 470rs for visiting charges. Then he took out a small part and said it needs to be replaced and charged me 1450rs. When i agreed for it he still charged me 1450rs + 470rs. Which is very unfair as i am already taking replacement from the comapny. Lateron, when i googled the price for that price it was not more than 200rs. It is literally...

At the end of last year i brought a whirlpool refrigerator from big bazaar after 3 months compressor gas leaked out and refrigerator stopped working and I lost its bill so i visited big bazaar and demanded for a bill copy but they said that big bazaar is sold to reliance group and all the equipments have been replaced so they cant retrieve bill copy and without bill copy i cant claim warranty and it'll cost around 3000 rs so i need a bill copy to claim warranty.

I had ordered a 3 Door Refrigerator model Proton 300L on 18th July 2022 online through whirlpool India website www.whirlpoolindia.com detailed as below:

Order No:[protected] dated 18/July/2022
Amount Paid : Rs 32, 940/-
Transaction ID :[protected] dated 18th July 2022 credited to Whirlpool/Pinelabs.
Ordered for : Josephine Pinto in Mumbai

This order got cancelled because when I logged into my account on whirlpoolindia.com after placing the order and obtaining order confirmation, my cart still showed the same product. Hence, I went ahead and cancelled it from the cart resulting in my paid order getting cancelled. This is flaw in whirlpool's online ordering system which should be rectified. However, I immediately e-mailed to [protected]@whirlpool.com on 18th July'22 to reinstate my order and to proceed with the delivery after confirming the receipt of my payment.

Till date after 4 days of transaction, I have still not received any confirmation of receipt of payment after repeated request by email.

I had ordered this refrigerator for my Dad and Mom who are senior citizens aged 85 and 75yrs respectively since our current refrigerator has malfunctioned and they are currently without a fridge and are experiencing difficulties managing their daily lives.

I am making this complaint so that this issue is resolved at the earliest - payment confirmed, product is delivered and action taken against concerned whirlpool employees for dereliction of their duties to promptly address customer issues.

From the Purchase of Whirlpool Fridge 375IFINCV, Date: 10/09/2021.
Frequent Issue with Fridge. To resolve Reliance Digital Has Visited More than 8 Times. Whirlpool team has visited 5 times. Problem cant resolved. I have requested for replacement of New product. They are Denying and saying whirlpool Team Needs to Confirm. Then what is the use of Purchasing the product in Reliance Digital. As a Consumer I had suffered a Lot, using the worst & repair product. Terrible and Worst Experience from Whirlpool Service team. Not Proper response and action.